dallmeier SMAVIA IPS 10000 User manual

Service
English
Rev. 1.0.1 / 2018-12-19
Appliance
IPS 10 000

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Information about copyright, trademarks, design patents
© 2018 Dallmeier electronic
The reproduction, distribution and utilization of this document as well as the communication of
its contents to others without express authorization is prohibited. Offenders will be held liable for
the payment of damages. All rights reserved in the event of the grant of a patent, utility model or
design.
We reserve the right to make technical modications.
The manufacturer accepts no liability for damage to property or pecuniary damages arising due
to minor defects of the product or documentation, e.g. print or spelling errors, and for those not
caused by intention or gross negligence of the manufacturer.
Dallmeier electronic GmbH & Co.KG
Bahnhofstr. 16
93047 Regensburg
Germany
www.dallmeier.com
[e-mail]
All trademarks identied by ®are registeres trademarks of Dallmeier electronic.
All trademarks identied by *)are trademarks of the following owners:
Third-party trademarks are named for information purposes only.
Dallmeier electronic respects the intellectual property of third parties and always attempts to ensure the complete identication of thirdparty
trademarks and indication of the respective holder of rights. In case that protected rights are not indicated separately, this circumstance is
no reason to assume that the respective trademark is unprotected.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org) and cryp-
tographic software written by Eric Young ([email protected]).

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1 Introduction...................................................................................................4
1.1 Validity.............................................................................................................4
1.2 Documents......................................................................................................4
1.3 Typographical Conventions.............................................................................5
2 Safety Instructions........................................................................................6
3 General Notes................................................................................................8
3.4 Appropriate Use..............................................................................................8
3.5 Warranty .........................................................................................................8
3.6 Mainboard Battery...........................................................................................8
3.7 Approvals/Certications ..................................................................................8
4 Login ..............................................................................................................9
4.8 Local Login......................................................................................................9
4.9 Remote Login................................................................................................11
5 Licenses.......................................................................................................13
6 Update..........................................................................................................14
6.10 Maintenance License....................................................................................14
6.11 Implementation .............................................................................................15
7 Systemparameter........................................................................................16
7.1 Default Parameters.......................................................................................16
7.2 Export Parameters........................................................................................16
7.3 Import Parameters ........................................................................................17
8 HDDs ............................................................................................................19
8.1 Identify ..........................................................................................................19
8.1.1 Information Dialog.........................................................................................19
8.1.2 Display ..........................................................................................................20
8.2 Procedure .....................................................................................................20
8.3 Exchange......................................................................................................22
9 Power Supply Modules...............................................................................25
9.1 Identify ..........................................................................................................25
9.1.1 Information Dialog.........................................................................................25
9.1.2 Display ..........................................................................................................26
9.1.3 Status LED....................................................................................................26
9.2 Deactivation ..................................................................................................27
9.3 Exchange......................................................................................................27
10 Maintainance ...............................................................................................30
Table of Contents

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1.1 Validity
This document is valid for the SMAVIA Recording Server appliance IPS 10 000 in conjunc-
tion with the preloaded VideoIP server software SMAVIA Recording Server 9.0.0.
The images in this document might differ from the actual product.
1.2 Documents
Data Sheet
Technical specications and data
(for trained system integrators)
Commissioning
Instructions for installation, connection and commissioning
(for trained system integrators)
Service (this document)
Instructions for maintenance and cleaning
(for trained system integrators)
Main Functions
For instructions on using basic functions of the software
(for users with no technical knowledge)
Operation
For instructions on using all features of the software
(for users with no technical knowledge)
Conguration
Instructions for conguring the software
(for trained system integrators)
1 Introduction

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1.3 Typographical Conventions
This document may contain various warning words and symbols that indicate potential
sources of danger.
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result
in death or serious injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could
result in minor or moderate injury.
NOTICE
NOTICE indicates practices for preventing property damage, incorrect
congurations or faulty operations.
For reasons of clarity and readability, various text formatting elements and types of empha-
sis are used in this documentation:
Instructions are indicated by arrows ().
Always carry out instructions one after the other in the sequence described.
Expressions in bold/italics generally indicate a control element on the device (switches or
labels) or on its user interface (buttons, menu entries).
Paragraphs in italics provide information on basic principles, special features and efcient
procedure as well as general recommendations.

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Only use the units described in this document if they are technically in proper working
condition and for the intended purpose while keeping safety and potential dangers in mind.
Qualied Personnel
The installation, mounting, connection, commissioning and conguration of the units may
only be carried out by qualied personnel.
This also applies to the maintenance, testing and repair, whereat the regulations of the DIN
VDE 0701 series of standards (repair, modication and inspection of electrical appliances)
must be followed.
Regulations
The use of video and audio surveillance systems is, in general, strictly regulated.
Inform yourself about the currently valid laws and regulations regarding data, worker and
environmental protection before using the units and ensure compliance with them.
System Components
Only use internal components that have been tested and approved by Dallmeier.
Inappropriate internal components may cause malfunctions, damages and data loss and
may result in the loss of warranty.
Modications
Do not make any modications to the hardware or software that have not been tested and
approved by Dallmeier.
Inappropriate modications may cause malfunctions, damages and data loss and may
result in the loss of warranty.
Documentation
The product documentation contains several documents which are included in the scope of
delivery in a printed form and/or on a digital medium.
Read the documents included in the delivery carefully and thoroughly.
Always follow the contained instructions, notes and warnings and observe the technical
specications in the product data sheet.
Keep all documents in legible condition and in a suitable location for future reference.
Regularly check the website www.dallmeier.com for the latest updates on product docu-
mentation.
Condensation Water
If the units are brought from a cold to a warm environment, resulting condensation water
may cause malfunctions and damages.
In this case, wait (up to 8 hours) until the units have reached room temperature before
commissioning.
2 Safety Instructions

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Earthing & Equipotential Bonding
For the safety of persons (protection against dangerous contact voltages) and devices
(protection against overvoltages) and the immunity of information and communication tech-
nology equipment to electromagnetic interferences (EMI), all protective measures, which
are specied by the currently valid DIN, VDE and ISO standards and which provide for a
standard-compliant earthing and a correct equipotential bonding of electrical and electronic
devices, are mandatory and must be fullled by all means.
Lightning Storms
To avoid damage to the units by electrical surge during lightning storms, unplug the units
from the mains power supply (pull out the power plug).
This is also recommended, when the units have been unused for a long period of time.
Operating Conditions
Unfavourable operating conditions can shorten the life of the units and may cause malfunc-
tions, damages and data loss and may result in the loss of warranty.
Observe the specications given in the technical data, the operating condition require-
ments and the maintenance instructions.
Shocks
Shocks can cause malfunctions and damages.
The units may not be moved while in operation.
Foreign Bodies
If objects or liquids get into the units, immediately disconnect them from the power supply
(pull out the power plug).
Contact the sales partner responsible for your area.
Burnt Smell
If you notice burnt smell or formation of smoke from the units, immediately disconnect them
from the power supply (pull out the power plug).
Contact the sales partner responsible for your area.
Opening
The housings of the units may only be opened by qualied personnel for commissioning,
inspection, maintenance and repair.
Disposal
Do not dispose waste electrical and electronic equipment into the household trash.
Disconnect the units from the power supply.
Remove all connected devices.
Return the units to your respective sales partner.

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3 General Notes
3.4 Appropriate Use
The appliance IPS 10 000 combines the proven and extended VideoIP software SMAVIA
Recording Server with a reliable and high-performance server hardware. Best matched
components ensure high storage speed and thus allow the recording of up to 100 HD vid-
eo channels in real-time. The integrated RAID 6 storage system already provides a high
storage capacity and can be expanded by an external RAID 6 JBOD system. Thereby this
appliance is the optimal recording system for large video installations in stadiums, shop-
ping malls, casinos or convention centres.
3.5 Warranty
The terms and conditions valid at the signing of the contract shall apply.
3.6 Mainboard Battery
Important basic functions (eg time and hardware settings) can be obtained from a battery
on the main board of the appliance. If the battery is emptied after a certain time (3-6 years),
it may cause interference during the boot process: The appliance will not start after a com-
plete shutdown.
The battery on the mainboard must be replaced only by authorized personnel.
Contact for an exchange the Dallmeier service.
CAUTION
Injury due to explosion hazard!
Replace the battery on the main board always by a battery of the same
type.
Dispose of used batteries according to the present instructions.
3.7 Approvals/Certications
At the time of the generation of this document, the device was certied als follows:
• CE
• FCC
• ACA
• UL
• tested according to DIN 50130-4
Notice possible updates on www.dallmeier.com.

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4 Login
After connecting and operating the appliance, the device can be congured locally (moni-
tor) or on the ethernet (workstation with NetCong3).
Note the documentation “Commissioning”. It contains detailed instructions on mounting,
connection assignment and commissioning of the device.
4.8 Local Login
In order to access the conguration interface of the appliance, proceed as follows:
Move the mouse pointer to the bottom of the screen.
The Login button is displayed.
Abb. 4-1
Click Login.
The virtual keyboard is displayed.
Enter the password.
Conrm with OK.

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The conguration interface is displayed.
Abb. 4-2
Make the required settings (see below).
Click Close in order to exit the conguration interface.

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4.9 Remote Login
A remote login to an appliance in a network is possible via the PService3 software appli-
cation.
Note the documentation “Operation” of the PService3 application.
Start PService3.
Scan the network.
Select the required appliance.
Open the context menu with a right-click.
Click NetCong3.
The connection is established.
Abb. 4-3
Login Mode User Login
Enter User Name and Password.
Click Login.
Login Mode Group Login
Enter the Password.
Click Login.

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The conguration interface is displayed.
Abb. 4-4
Make the required settings (see below).
Click Close in order to exit the conguration interface.

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Certain features and functions of the software are optional. They are only available if they
are ordered when purchasing the system or subsequently acquired.
Features and functions can also be usually licensed and enabled later. For this purpose
may be possibly required the purchase of a hardware extension in conjunction with a li-
cense code.
Open the License Code dialog via System > Service > Extensions.
Abb. 5-1
Enter the license code.
Click OK in order to save the entry.
After the activation of features and functions, a restart of the appliance is recommended.
Open the Licenses dialog via System > Info > Licenses.
Abb. 5-2
Make sure that the feature or function is selected as active.
Check the functionality of the feature or function.
Note that more settings are required under certain circumstances.
5 Licenses

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6 Update
The preloaded software SMAVIA Recording Server can be updated to take advantage of
new, expanded and enhanced features. For the implementation of the update, the appli-
ance must be tted with a valid maintenance license.
6.10 Maintenance License
The appliance is factory equipped with a 24-month maintenance license. It can be extend-
ed from the factory or later by entering a license code.
The duration of the maintenance license starts from an operating time of 480 hours.
Complete Licensing
Critical to the authorization to perform an update is a complete licensing of the appliance.
An appliance is to be updated in the third year of operation with a newly released update.
In this case, maintenance licenses for the year one (free license) and for the year two ((free
license) and year three (1. license) are required.
Date of the Update
Critical to the authorization to carry out an update is the date of the update. It must be com-
pletely within the licensed period.
An appliance with maintenance licenses for the rst two years can also be updated in the
third year when the update was released before the expiration of the license for the second
year.
Term of License
The duration of the maintenance license is displayed in the software‘s info dialog and can
be accessed via the network (PService3).
Open the SW-Maintenance dialog via System > Info > Service.
Abb. 6-1

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Check the term of the maintenance license.
Conrm with OK.
6.11 Implementation
The update can be performed over the network with the software PService3 or directly to
the appliance using an USB stick.
NOTICE
Risk of serious system failure!
> Make sure that the appliance is not switched off during the performance
of the update or restart.
Note that a reboot of the appliance can be triggered by an unstable power supply or via the
contact IN interface.
Open the Software Update dialog via System > Service > Software Update.
Abb. 6-2
Select the storage medium as Source.
Download the available updates with Load.
Select the relevant Update File.
Conrm with OK.
The implementation of the update starts automatically. It must be made no further adjust-
ments. The update is completed after a nal restart of the appliance.
While the update is performed, no settings or adjustments should be made. The storage
medium should be removed only after the full completion of the update (restart).

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7.1 Default Parameters
The original conguration of the SMAVIA Recording Server can be restored by resetting to
the default system parameters.
NOTICE
Data loss!
If the device is reset to the default system parameters, all recordings and
recording settings will be lost.
Open the System Parameters dialog via System > System Parameters
> Default.
Abb. 7-1
Click OK.
The default system parameters will be restored.
7.2 Export Parameters
The system parameters can be exported. After export they can be archived and modied
to specic requirements.
In addition to the system parameters, various log and protocol les are stored.
Open the Save Conguration dialog via System > System Parameters
> Save Conguration.
7 Systemparameter

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Abb. 7-2
Click Search....
Select the appropriate storage directory as Target.
Click OK.
The system parameters will be exported.
7.3 Import Parameters
Secured or modied system parameters can be imported to restore the conguration of the
SMAVIA Recording Server.
NOTICE
Data loss!
System failure!
Inappropriate or incorrectly modied system parameters can lead to the
loss of recordings and a permanent system fault.
Open the Restore Conguration dialog via System > System Parameters
> Restore Conguration.

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Abb. 7-3
Note the detailed explanations in the dialog.
Click Search USB stick if required.
Select the required storage medium as a Source.
Select the relevant import option.
Finally, click OK in order to start the import.
The saved system parameters will be restored.

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The appliance is operated with several hard disks and a RAID system.
Proceed as described below, to replace a defective hard disk drive.
8.1 Identify
All hard disks are easily accessible on the front side of the device. First, the defective hard
disk drive must be identied. There are two options available for this purpose: via the infor-
mation dialog or via the display on the front side of the appliance.
8.1.1 Information Dialog
In the information dialog comprehensive information about the current status of the hard
disk drives (HDDs) are displayed.
Open the Info dialog via System > Info.
Select the HDD Status tab.
Abb. 8-1
black HDD is not mounted
green HDD is active and OK
red HDD is defective
yellow HDD is not active and OK (RAID spare HDD)
orange HDD is in recovery process (RAID)
Check the status of the hard disk drives.
Identify the defective hard disk drive.
8 HDDs

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8.1.2 Display
The disk status messages are displayed also on the display at the front of the appliance:
Abb. 8-2
HDD is active and OK
HDD is defective
HDD is not active and OK (RAID spare HDD)
HDD is in recovery process (RAID)
HDD is not mounted
Check the status of the hard disk drives.
Identify the defective hard disk drive.
8.2 Procedure
The integrated RAID technology allows continuous recording when a hard disk drive fails.
The defective hard disk drive can be replaced during operation (hot-swap).
Proceed as described below, to ensure the highest possible data security:
Note that
• new HDDs must be tested and released for mounting by Dallmeier (HDD white list on
www.dallmeier.com).
• new HDDs may not be formatted or partitioned.
• HDDs from other devices may not be used.
• the number of sectors is decisive for the capacity of a HDD, not the usually specied
gross capacity (GB).
The capacity of a new HDD must be the same as the capacity of the replaced HDD (or
larger).
NOTICE
Possibility of data loss!
Always replace a defective HDD with a HDD from the same production
series with identical rmware.