Data Domain DD580 User guide

Data Domain, Inc.
2421 Mission College Boulevard, Santa Clara, CA 95054
866-WE-DDUPE; 408-980-4800
770-0005-0006 Rev. B
September 14, 2009
System Hardware Guide

2
Copyright © 2005 - 2009 Data Domain, Inc. All rights reserved.
Data Domain, the Data Domain logo, and Global Compression are trademarks
or registered trademarks of Data Domain, Inc. All other trademarks used or
mentioned herein belong to their respective owners.
Data Domain products are protected by one or more of the following patents
issued to Data Domain. U.S. Patents 6,928,526; 7,007,141; 7,065,619; 7,143,251;
7,305,532; 7,373,464; 7,424,498; 7,434,015 and other patents and patents
pending in USA and other countries.
Disclaimer: The information contained in this publication is subject to change
without notice. Data Domain, Inc. makes no warranty of any kind with regard
to this manual, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Data Domain, Inc. shall
not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this
manual.

Contents 3
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Guide Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Access to Documents at Data Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Data Domain Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Data Domain System Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 2: Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
NVRAM Battery Charging Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Battery Charge Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Battery Recharging Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power and Weight Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Rail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 3: PCI Cards for Data Domain Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
NIC Card Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4System Hardware Guide
Chapter 4: Data Domain Gateway Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hardware Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Supported Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Controllers and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
External Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Fibre Channel Host Bus Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Gateway System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Troubleshooting Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Recover from External Storage Array Controller Failure . . . . . . . . . . . . . . . . . . . . . . . . . 35
Disconnecting the Fibre Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Chapter 5: DD120 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 6: DD580, DD565, DD530, and DD510 Systems . . . . . . . . . . . . . . . . . . . . . 45
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Power Supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Hardware Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System Card Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Contents 5
DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Chapter 7: DD560, DD460, DD430, and DD410 Systems . . . . . . . . . . . . . . . . . . . . . . 61
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Power Supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Hardware Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
System Card Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

6System Hardware Guide

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About This Guide
This guide describes the specifications and components of your Data Domain system. It provides
instructions for installing, monitoring, and troubleshooting your system.
Guide Overview
This guide covers the Data Domain system models listed below and contains the following.
Chapter 1, Introduction
Chapter 2, Preparing for Installation
Chapter 3, PCI Cards for Data Domain Systems
Chapter 4, Data Domain Gateway Systems
Chapter 5, DD120 Systems
Chapter 6, DD580, DD565, DD530, and DD510 Systems
Chapter 7, DD560, DD460, DD430, and DD410 Systems
Note For information about more recent Data Domain system models, refer to the model-specific
Installation and Setup Guide and Hardware Overview documents. Visit
https://my.datadomain.com to see the latest documentation.

Related Documents
8System Hardware Guide
Related Documents
The following Data Domain system documentation provides additional information:
•DD OS Release Notes Version 4.7
•DD OS 4.7 Initial Configuration Guide
•DD OS 4.7 Administration Guide
•DD OS 4.7 Command Reference
•DD OS 4.7 Command Reference Guide
•Data Domain OpenStorage (OST) Administration Guide
•Data Domain System Safety and Regulatory Information
Access to Documents at Data Domain
The Documentation page at https://my.datadomain.com/documentation provides access to three
categories of documents that are related to use of Data Domain products:
•End-user documents, under Product Documentation.
•Guides for how to integrate Data Domain systems with backup applications, arrays, and other
applications, under Integration Documentation.
•Matrices that show which components are compatible with each other, under Compatibility
Matrices:
-Data Domain hardware product numbers
-Data Domain operating system (DDOS) versions
-Backup applications and other application versions
-Application server and client operating system versions
-Hardware driver versions
To access Data Domain documents:
1. Log into the support portal at: https://my.datadomain.com/documentation.
2. To view end user documents, click Product Documentation and then perform the following
steps:
a. Select the Data Domain model from the Platform list and click View.
b. On the row for the correct Data Domain operating system (DD OS) version, click View
under Documentation.

9
Conventions
c. Click the desired title.
3. To view integration-related documents, perform the following steps:
a. Click Integration Documentation.
b. Select a vendor from the Vendor menu.
c. Select the desired title from the list and click View.
4. To view compatibility matrices, perform the following steps.
a. Click Compatibility Matrices.
b. Select the desired title from product menu and click View.
Conventions
The following tables describe the typographical conventions used in this guide.The following table
describes the typographical conventions used in this guide.
Typeface or
Symbol
Usage Examples
Monospace Commands, command
options, and parameters
and computer output.
Use the config command to
manage the Data Domain
system configuration
settings.
Monospace
bold
Commands the user types at
the command prompt (#).
Enter:
# config setup
Monospace
italic bold
Command variables the user
types at the command prompt
(#).
# log view file_name
Italic Book titles, and variables. Refer to the DD OS 4.7
Command Reference Guide for
complete descriptions of DD
OS commands.
Pipe (|) and
curly braces
({})
Choose (pipe) between a
required argument (curly
braces) in the CLI.
{arg1 | arg2}

Audience
10 System Hardware Guide
Audience
This guide is for system administrators who are familiar with standard backup software packages
and with general backup administration.
Data Domain Support
To resolve issues with Data Domain products, contact your contracted support provider or visit us
online at https://my.datadomain.com.
Brackets ([])
and ellipses
(...)
One or more (list with
commas and elipses)
optional (bracket)
arguments in the CLI.
[arg1, arg2, ...]
Typeface or
Symbol
Usage Examples