DCS Corto-C 650 User manual

CORTO-C INSTALLATION GUIDE |PAGE
1 OF 6
CORTO-C650, 850
Available in 2 different widths, constructed from rectangular stainless steel tube. Finished in Chrome, Satin,
Matte Black or Matte White to suit modern minimalist decor.
FEATURES
Low Voltage Low voltage safe installation in ANY zone
Easy install ALL wall types, pre-wiring IS required
Any leg cable Cable left or right, thro’ centre leg
Ecotimer Ecotimer included (with transformer kit)
SPECIFICATIONS
Recommeded use Residential and commercial Power entry left or right side, rotate to suit
Materials Stainless steel 304 grade Voltage 12V AC safety isolating transformer
FInish Chrome, Satin, Matte Black, Matte White Wattage 650 - 40W, 850 - 60W
Technology Dry element (no leaks) Standards AS/NZS:60335.2.43
Element Replaceable Safety rating IPX7 (immersion at 1 metre for 30mins)
Options Heated or non heated
DISCLAIMER Products in this specication manual must by regulation be installed by licensed and registered trade people.
The manufacturer/distributor reserves the right to vary specications or delete models from their range without prior
notication. Dimensions and set-outs listed are correct at time of publication however the manufacturer/distributor
takes no responsibility for printing errors. Tech Page Version 3.4
650, 850mm
Depth: 70mm
280mm

CORTO-C INSTALLATION GUIDE |PAGE
2 OF 6
CORTO-C650, 850
INSTALLATION INSTRUCTIONS
SAFETY
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
WARNING: In order to avoid a hazard for very young children, this appliance should be installed so that the lowest heated rail is at least 600mm
above the oor.
ELECTRICAL
• Must be installed by a registered electrician.
• The 12V ‘safety isolating’ transformer supplied must be located in a dry accessable location (do not cover with insulation).
• Distance from transformer to towel rail must be less than 2 metres (see FAQ’s).
• Typical transformer locations include: Ceiling cavity / Wall cavity (behind switch plate) / Cupboard.
• Means for disconnection must be incorporated in the xed wiring in accordance with wiring guidlines AS/NZS 3000:2000.
• The waterproof wirenut connectors provide an IPX7 rating.
• The towel rail may be installed in wet area electrical zones 1, 2 & 3 as specied in AS/NZS 3000:2000.
• Manufactured and tested to AS/NZS 60335.2.43.
• Minimum 50 mm clearance to surrounding surfaces.
1. WALL PREPARATION
• Corto-C heated towel rails may be xed to ANY type of wall, timber stud, steel stud or masonry (solid or cavity).
• Stud walls (timber or steel) require timber nogs at the correct position for all legs. See table 1.0 for xing dimensions.
• If the precise position can’t be determined early in the job, consider nogging with 18mm construction ply, covering a larger area.
• Be aware that attempting to x into plasterboard or cement sheeting alone is NOT recommended. Plasterboard (in particular) will not hold long term.
2. PRE WIRING
• First determine which side (left or right) you would like the cable to enter the heated towel rail.
• In general, the leg that is closest to the transformer and farthest from wet areas. eg. top left leg if the transformer is in the ceiling and shower is to the right.
• For stud walls drill a 10mm hole in the noggin for the low voltage wiring supplied at the leg position chosen. Typical layout see Table 1.0 for xing dimensions.
DCS
CORTO 350, 550, 750
Electricians, please ensure a copy of the installation
instructions is left with the end user for future reference
INSTALLATION INSTRUCTIONS
SAFETY
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety. Children should
be supervised to ensure that they do not play with the appliance.
WARNING: In order to avoid a hazard for very young children, this appliance
should be installed so that the lowest heated rail is at least 600 mm above the
floor.
ELECTRICAL
• Must be installed by a registered electrician.
• The 12V ‘safety isolating’ transformer supplied must be located in a
dry accessable location (do not cover with insulation).
• Distance from transformer to towel rail must be less than 2 metres.
see *FAQ’s
• Typical transformer locations include:
- ceiling cavity
- wall cavity (behind switch plate)
- cupboard
• Means for disconnection must be incorporated in the xed wiring in
accordance with wiring guidlines AS/NZS 3000:2000.
• The waterproof wirenut connectors provide an IPX7 rating
• The towel rail may be installed in wet area electrical zones 1, 2 & 3 as
specied in AS/NZS 3000:2000.
• Manufactured and tested to AS/NZS 60335.2.43
• Minimum 50 mm clearance to surrounding surfaces.
1. WALL PREPARATION
• Corto heated towel rails may be xed to ANY type of wall, timber stud, steel
stud or masonry (solid or cavity).
• Stud walls (timber or steel) require timber nogs at the correct position for all
legs. See table 1.0 for xing dimensions.
• If the precise position can’t be determined early in the job, consider nogging
with 18mm construction ply, covering a larger area.
• Be aware that attempting to x into plasterboard or cement sheeting alone
is NOT recommended. Plasterboard (in particular) will not hold long term.
2. PRE WIRING
• First determine which side (left or right) you would like the cable to enter the
heated towel rail.
• In general, the leg that is closest to the transformer and farthest from wet
areas. eg. top left leg if the transformer is in the ceiling and shower is to the
right.
• For stud walls drill a 10mm hole in the noggin for the low voltage wiring
supplied at the leg position chosen. Typical layout see Table 1.0 for xing
dimensions.
Fig 1.0
Fig 3.0
Fixed wiring
Transformer
12V wiring
Studs
Nogs
4” GRINDER
Fig 2.0
Holes in legs
face bottom
page 2 of 5
DCS
CORTO 350, 550, 750
Electricians, please ensure a copy of the installation
instructions is left with the end user for future reference
INSTALLATION INSTRUCTIONS
SAFETY
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety. Children should
be supervised to ensure that they do not play with the appliance.
WARNING: In order to avoid a hazard for very young children, this appliance
should be installed so that the lowest heated rail is at least 600 mm above the
floor.
ELECTRICAL
• Must be installed by a registered electrician.
• The 12V ‘safety isolating’ transformer supplied must be located in a
dry accessable location (do not cover with insulation).
• Distance from transformer to towel rail must be less than 2 metres.
see *FAQ’s
• Typical transformer locations include:
- ceiling cavity
- wall cavity (behind switch plate)
- cupboard
• Means for disconnection must be incorporated in the xed wiring in
accordance with wiring guidlines AS/NZS 3000:2000.
• The waterproof wirenut connectors provide an IPX7 rating
• The towel rail may be installed in wet area electrical zones 1, 2 & 3 as
specied in AS/NZS 3000:2000.
• Manufactured and tested to AS/NZS 60335.2.43
• Minimum 50 mm clearance to surrounding surfaces.
1. WALL PREPARATION
• Corto heated towel rails may be xed to ANY type of wall, timber stud, steel
stud or masonry (solid or cavity).
• Stud walls (timber or steel) require timber nogs at the correct position for all
legs. See table 1.0 for xing dimensions.
• If the precise position can’t be determined early in the job, consider nogging
with 18mm construction ply, covering a larger area.
• Be aware that attempting to x into plasterboard or cement sheeting alone
is NOT recommended. Plasterboard (in particular) will not hold long term.
2. PRE WIRING
• First determine which side (left or right) you would like the cable to enter the
heated towel rail.
• In general, the leg that is closest to the transformer and farthest from wet
areas. eg. top left leg if the transformer is in the ceiling and shower is to the
right.
• For stud walls drill a 10mm hole in the noggin for the low voltage wiring
supplied at the leg position chosen. Typical layout see Table 1.0 for xing
dimensions.
Fig 1.0
Fig 3.0
Fixed wiring
Transformer
12V wiring
Studs
Nogs
4” GRINDER
Fig 2.0
Holes in legs
face bottom
page 2 of 5
FIGURE 1 FIGURE 2 FIGURE 3
ELECTRICIANS please ensure a copy of the installation
instructions is left with the end user for future reference.

CORTO-C INSTALLATION GUIDE |PAGE
3 OF 6
CORTO-C650, 850
INSTALLATION INSTRUCTIONS
PRE WIRING – CONTINUED
• For masonry walls using an angle grinder and masonry cutting disc, cut a 25mm deep slot from the cable leg to the eventual location
of the transformer, see Fig 2.0.
• Place the supplied low voltage wiring in the slot created and render over directly.
• Black polytube is supplied to locate the wire in the correct position. Conduit may also be used but is not essential.
• Low voltage wiring tails should protrude from the nished lined wall approx 150mm to allow for trimming.
3. TOWEL RAIL ASSEMBLY
• Fix the legs to the towel rail using the stainless steel machine screws and spring washers supplied. See Fig 3.0
• The small grub screw holes must face, what will be, the BOTTOM of the towel rail.
4. TOWEL RAIL FIXING / CONNECTION
• If a wirenut is accidentally removed, it may be reconnected with the spare waterproof wirenut connector provided. Waterproof wirenuts
MUST NOT BE REUSED.
• Fix the round polycarbonate bushes to the wall using the screws provided. DO NOT substitute other screws. In particular, DO NOT
use countersunk head screws less than 50mm long.
• Use the towel rail as a guide to determine the correct position for the bushes. MAKE SURE IT IS LEVEL.
• Make the electrical connection to the towel rail using the waterproof wirenut connectors provided. See Fig 7.0
• The connectors and excess wiring should be pushed back into the leg of the towel rail and/or into the wall.
• If there is a concern that water may enter into the wall cavity, neutral cure silicone sealant may be applied around the cable where it
exits the wall lining.
• Finally, x the towel rail in position using the self tapping grub screws provided. See Fig 5.0
5. TIMER AND SWITCH
• The towel rail must have a switch in the bathroom that can be identied as the towel rail switch. This is typically a separate switch
mechanism on the light switch plate for the bathroom. eg. 3 gang switch plate – lights – extractor – towel rail.
• The supplied ‘ECOTIMER’ is a 230 – 240V device that should be installed behind the switchplate between the switch and the transformer.
See Fig 6.0.
FIGURE 4 FIGURE 5 FIGURE 6
ELECTRICIANS please ensure a copy of the installation
instructions is left with the end user for future reference.
DCS
CORTO 350, 550, 750
Electricians, please ensure a copy of the installation
instructions is left with the end user for future reference
2. PRE WIRING - CONTINUED.
• For masonry walls using an angle grinder and masonry cutting disc,
cut a 25mm deep slot from the cable leg to the eventual location of the
transformer, see Fig 2.0
• Place the supplied low voltage wiring in the slot created and render over
directly.
• Black poly tube is supplied to locate the wire in the correct position. Conduit
may also be used but is not essential.
• Low voltage wiring tails should protrude from the nished lined wall approx
150mm to allow for trimming.
3. TOWEL RAIL ASSEMBLY
• Fix the legs to the towel rail using the stainless steel machine screws and
spring washer supplied. See Fig 3.0
• The small grub screw holes must face, what will be, the BOTTOM of the
towel rail.
3. TOWEL RAIL CONNECTION
• Fix the polycarbonate rectangular bushes to the wall using the screws
provided. DO NOT substitute other screws. In particular, DO NOT use
countersunk head screws less than 50mm long. See Fig 4.0
• Use the towel rail as a guide to determine the correct position for the bushes
or use the xing dimensions Table 1.0. MAKE SURE IT IS LEVEL.
• Make the electrical connection to the towel rail using the waterproof wirenut
connectors provided. See Fig 7.0
Waterproof wirenuts MUST NOT BE REUSED. A spare is included.
• The connectors and excess wiring should be pushed back into the leg of
the towel rail.
• If there is a concern that water may enter into the wall cavity, neutral cure
silicone sealant may be applied around the cable where it exits the wall
lining.
• Finally, x the towel rail in position using the small stainless steel screws
provided. See Fig 5.0
• Note: Drilling a 2mm pilot hole makes it much easier to screw in the
self tapping screws. The bushes are moulded from glass reinforced
polycarbonate and are very hard.
5. TIMER AND SWITCH
• The towel rail must have a switch in the bathroom that can be identied
as the towel rail switch. This is typically a separate switch mechanism on
the light switch plate for the bathroom. eg. 3 gang switch plate - lights -
extractor - towel rail
• The supplied ‘ECOTIMER’ is a 230 - 240V device that should be installed
behind the switchplate between the switch and the transformer. See Fig 6.0
To wel Rail
Wall Switch
Transformer
N
L
Mains
12 Volt
Ecotimer
Red
Blue
Brown
To wel Rail
To wel Rail
Fig 4.0
Fig 5.0
Fig 6.0
Screw xing approx 14mm
from cable hole centre
10mm
hole
page 3 of 5
DCS
CORTO 350, 550, 750
Electricians, please ensure a copy of the installation
instructions is left with the end user for future reference
2. PRE WIRING - CONTINUED.
• For masonry walls using an angle grinder and masonry cutting disc,
cut a 25mm deep slot from the cable leg to the eventual location of the
transformer, see Fig 2.0
• Place the supplied low voltage wiring in the slot created and render over
directly.
• Black poly tube is supplied to locate the wire in the correct position. Conduit
may also be used but is not essential.
• Low voltage wiring tails should protrude from the nished lined wall approx
150mm to allow for trimming.
3. TOWEL RAIL ASSEMBLY
• Fix the legs to the towel rail using the stainless steel machine screws and
spring washer supplied. See Fig 3.0
• The small grub screw holes must face, what will be, the BOTTOM of the
towel rail.
3. TOWEL RAIL CONNECTION
• Fix the polycarbonate rectangular bushes to the wall using the screws
provided. DO NOT substitute other screws. In particular, DO NOT use
countersunk head screws less than 50mm long. See Fig 4.0
• Use the towel rail as a guide to determine the correct position for the bushes
or use the xing dimensions Table 1.0. MAKE SURE IT IS LEVEL.
• Make the electrical connection to the towel rail using the waterproof wirenut
connectors provided. See Fig 7.0
Waterproof wirenuts MUST NOT BE REUSED. A spare is included.
• The connectors and excess wiring should be pushed back into the leg of
the towel rail.
• If there is a concern that water may enter into the wall cavity, neutral cure
silicone sealant may be applied around the cable where it exits the wall
lining.
• Finally, x the towel rail in position using the small stainless steel screws
provided. See Fig 5.0
• Note: Drilling a 2mm pilot hole makes it much easier to screw in the
self tapping screws. The bushes are moulded from glass reinforced
polycarbonate and are very hard.
5. TIMER AND SWITCH
• The towel rail must have a switch in the bathroom that can be identied
as the towel rail switch. This is typically a separate switch mechanism on
the light switch plate for the bathroom. eg. 3 gang switch plate - lights -
extractor - towel rail
• The supplied ‘ECOTIMER’ is a 230 - 240V device that should be installed
behind the switchplate between the switch and the transformer. See Fig 6.0
To wel Rail
Wall Switch
Transformer
N
L
Mains
12 Volt
Ecotimer
Red
Blue
Brown
To wel Rail
To wel Rail
Fig 4.0
Fig 5.0
Fig 6.0
Screw xing approx 14mm
from cable hole centre
10mm
hole
page 3 of 5
DCS
CORTO 350, 550, 750
Electricians, please ensure a copy of the installation
instructions is left with the end user for future reference
2. PRE WIRING - CONTINUED.
• For masonry walls using an angle grinder and masonry cutting disc,
cut a 25mm deep slot from the cable leg to the eventual location of the
transformer, see Fig 2.0
• Place the supplied low voltage wiring in the slot created and render over
directly.
• Black poly tube is supplied to locate the wire in the correct position. Conduit
may also be used but is not essential.
• Low voltage wiring tails should protrude from the nished lined wall approx
150mm to allow for trimming.
3. TOWEL RAIL ASSEMBLY
• Fix the legs to the towel rail using the stainless steel machine screws and
spring washer supplied. See Fig 3.0
• The small grub screw holes must face, what will be, the BOTTOM of the
towel rail.
3. TOWEL RAIL CONNECTION
• Fix the polycarbonate rectangular bushes to the wall using the screws
provided. DO NOT substitute other screws. In particular, DO NOT use
countersunk head screws less than 50mm long. See Fig 4.0
• Use the towel rail as a guide to determine the correct position for the bushes
or use the xing dimensions Table 1.0. MAKE SURE IT IS LEVEL.
• Make the electrical connection to the towel rail using the waterproof wirenut
connectors provided. See Fig 7.0
Waterproof wirenuts MUST NOT BE REUSED. A spare is included.
• The connectors and excess wiring should be pushed back into the leg of
the towel rail.
• If there is a concern that water may enter into the wall cavity, neutral cure
silicone sealant may be applied around the cable where it exits the wall
lining.
• Finally, x the towel rail in position using the small stainless steel screws
provided. See Fig 5.0
• Note: Drilling a 2mm pilot hole makes it much easier to screw in the
self tapping screws. The bushes are moulded from glass reinforced
polycarbonate and are very hard.
5. TIMER AND SWITCH
• The towel rail must have a switch in the bathroom that can be identied
as the towel rail switch. This is typically a separate switch mechanism on
the light switch plate for the bathroom. eg. 3 gang switch plate - lights -
extractor - towel rail
• The supplied ‘ECOTIMER’ is a 230 - 240V device that should be installed
behind the switchplate between the switch and the transformer. See Fig 6.0
To wel Rail
Wall Switch
Transformer
N
L
Mains
12 Volt
Ecotimer
Red
Blue
Brown
To wel Rail
To wel Rail
Fig 4.0
Fig 5.0
Fig 6.0
Screw xing approx 14mm
from cable hole centre
10mm
hole
page 3 of 5

CORTO-C INSTALLATION GUIDE |PAGE
4 OF 6
CORTO-C650, 850
CLEANING RECOMMENDATIONS
This bathroom product should not be cleaned with abrasive materials eg. steel wool/scourers. Do not
use any corrosive or abrasive cleaning agents containing acids or scouring agents. Do not use organic
solvents (terps, meths, thinners) to clean matte black and white coated towel rails. Bleaches can also
discolour products and therefore should not be used.
Use a soft cloth moistened with warm soapy water or a silicone based household wax/polish such
as SC Johnson ‘Pledge’ for general polishing and cleaning of the appliance. Fine scratching can
be removed using the correct metal polish. Recommended brands are ‘Autosol’ and ‘Brasso Paste’,
both available in tubes from supermarkets and car care outlets. Damage caused by any improper
treatment is not covered by by the product warranty – refer to Warranty Conditions on the last page.
TRANSFORMER KIT *TO BE ORDERED SEPARATELY
1 x Ecotimer 2 x 3m lengths 1mm 2 appliance wire 90 deg C
1 x Electronic transformer
CORRECT USE OF WATERPROOF WIRENUTS
• Strip wires 12.7mm (1/2”).
• Align any frayed strands or conductors.
• Pre-twisting unnecessary. Place stripped wires together with
ends of insulation even.
• Twist connector onto wires pushing rmly until hand tight.
Do not over torque.
• Wipe sealant in and around conductors and connector
opening while tightening. DO NOT REUSE
FIGURE 7
ELECTRICIANS please ensure a copy of the installation
instructions is left with the end user for future reference.
COMPONENT LIST
3 x Stainless steel legs 3 x Waterproof wirenuts
3 x Stainless steel machine screws, M5 x 25mm 3 x Large zinc plated self tapping screws, pan head 10g x 50mm
3 x Stainless steel spring washers 3 x Plastic rawl plugs, for installation on masonry walls
1 x Black polytube 40mm 1 x Square, 2 x Round black polycarbonate bushes
4 x Black polytube 5mm, to hold wire in masonry slot 3 x Stainless steel grub screws, 4g x 1/4” countersunk head

CORTO-C INSTALLATION GUIDE |PAGE
5 OF 6
CORTO-C650, 850
FAQ’S
Q. Can I place the towel rail more than 2 metres from the transformer?
A. The main reason for the limit is NOT voltage drop, as this may be overcome with larger wire.
Modern electronic transformers operate at very high frequencies and extending the length of low
voltage wiring will cause unacceptable levels of radio frequency interference (buzzing on AM
radios). This may not just affect your own home, but potentiallly neighbours as well, and should be
taken seriously. Old technology ‘iron core’ transformers do not have this problem and may be used
to extend longer than 2 metres, provided that larger cable is used to counteract voltage drop.
Electricians may contact DC Short Ltd for further technical advice if needed.
Q. Is my towel rail operating at the correct temperature?
A. Towel rails will not feel as hot on cold winter days as they do on hot summer days as they are
not thermostatically controlled. The towel rail contains no moving parts or electrical contacts, this
ensures a long life. A quick test to determine if the rail is functioning correctly follows:
1. Turn the towel rail on and leave for one hour with no towels.
2. After one hour each bar of the towel rail should be a similar temperature, but no more than
warm.
3. Cover each bar of the towel rail with a DRY FOLDED towel, three towels (a double layer of
towelling on each bar). Leave the towel rail on for another hour.
4. After one hour check that the temperature underneath the towelling on each bar is HOT to the
touch. The exposed surfaces should remain warm only.
Q. I have tested the transformer with a multimeter prior to installation and detect no voltage?
A. Electronic transformers operate at high frequencies, above the sampling frequency of a
standard multimeter. It is unlikely that a multimeter will detect any voltage. It should also be noted
that electronic transformers will not start without a load connected.
If you need to test that the transformer is functioning correctly, EITHER connect the transformer to the
towel rail to see if it gets warm, OR temporarily connect a 50W halogen lamp to the transformer to see
if it lights up.

CORTO-C INSTALLATION GUIDE |PAGE
6 OF 6
CORTO-C650, 850
7 YEAR WARRANTY – DOMESTIC USE
This warranty covers faults in the product construction, material and
assembly. Products which are within 7 years from the date of purchase,
found upon inspection by DCS, to be defective in construction, material
or assembly, will be repaired or exchanged with an equivalent product free of
charge. Replaced items become DCS property. All replacement products will
be available for collection without charge to the customer at the nearest DCS
retailer to the customer’s location, or elsewhere as agreed between
the customer and DCS.
LABOUR AND SPARE PARTS
The labour for the replacement of products and spare parts to which this
warranty applies will be supplied by DCS or relevant supplier using licensed
tradesmen engaged by DCS or relevant supplier within 1 year from the date
of purchase. Spare parts which are within 1 year from the date of purchase
found upon inspection by DCS to be defective in construction, material or
assembly, will be replaced free of charge.
MANUFACTURER’S PROVISIONS
The following spare parts are covered by a 3 year warranty:
• Heating Elements.
• Transformer.
• Timer.
WARRANTY CONDITIONS
This warranty will apply only under all of the following conditions:
• The item has been installed by a qualied tradesman.
• The item has been installed for and subjected to domestic
residential use only.
• Failure is due to a fault in the manufacture of the product.
• Proof of purchase (including the date of purchase) is provided.
• The installation of the product is in accordance with the
instructions provided.
This warranty does not cover products purchased as an ex-display without
being fully checked and tested for sale by the manufacturer.
This warranty does not include faults caused by:
• Unsuitable or improper use.
• Incorrect installation or installation not in accordance with the
instructions provided.
• Installation or part installation by the purchaser or any person
other than a qualied tradesman.
• Normal wear and tear.
• Inadequate or complete lack of maintenance.
• Chemical, electrochemical or electrical inuences.
• Harsh detergents or abrasive cleaners used on product nishes.
1 YEAR WARRANTY – COMMERCIAL USE
‘Commercial’ use is all use other than for normal domestic residential
purposes, including use in non-business places as in public buildings,
schools, sports centres and in establishments that contain private bathrooms
with high frequency of use by many individuals, such as hotels, motels,
retirement villages and hospitals.
The Commercial warranty covers this product against manufacturing faults
in the construction, material and assembly of both the nished products and
any spare parts for a period of 1 year from the date of purchase. Products
and spare parts which are found upon inspection by DCS to be defective in
construction, material or assembly will be repaired or exchanged free
of charge.
Replaced items become DCS property. The labour for the replacement of
products and spare parts to which this warranty applies will be supplied by
DCS or relevant supplier using licensed tradesmen engaged by DCS or
relevant supplier. The Warranty Conditions and exclusions which apply to the
noncommercial warranty also apply to this commercial warranty.
EXCLUSIONS
To the fullest extent permitted by law, DCS excludes all liability
for damage or injury to any person, damage to any property,
and any indirect consequential or other loss or damage.
CLAIM PROCEDURE
For all warranty queries customers are to contact the branch where the
product was purchased. These details can be found on your purchase
invoice. Our goods come with guarantees that cannot be excluded
under the New Zealand or Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount
to a major failure.
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DOMESTIC
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COMMERCIAL