Defro home Impuls series User manual



operating manual

ireplace

DEFRO HOME IMPULS series

model

SM ME 

version

BLBP 

original operating manual

edition 3

June 2020



DEKLARACJAZGODNOŚCIWE

DECLARATIONOFCONFORMITYEC

nr83/R‐2/01/2017

DEFROSpółkazograniczonąodpowiedzialnościąSpółkakomandytowa

00‐403Warszawa,ul.Solec24/253

Zakładprodukcyjny:

26‐067Strawczyn,RudaStrawczyńska103A



DEKLARUJE/DECLEARS

zpełnąodpowiedzialnością,żeprodukt/withallresponsibility,thattheproduct



Wkładkominkowypowietrzny/Fireplace

DEFROHOMEIMPULS



(typ/typeDEFROHOMEIMPULS)

zostałzaprojektowany,wyprodukowanyiwprowadzonynarynekzgodnieznastępującymidyrekty‐

wami:

hasbeendesigned,manufacturedandplacedonthemarketinconformitywithdirectives:

RozporządzenieParlamentuEuropejskiego/RegulationoftheEuropeanParliament305/2011



iniżejwymienionyminormamizharmonizowanymi:

andthatthefollowingrelevantStandards:



PN‐EN13229:2002



dokumentacjatechniczna/technicaldocumentation



Wyróboznaczonoznakiem:

Producthasbeenmarked:



Tadeklaracjazgodnościtraciswąważność,jeżeliwewkładziekominkowymDEFROHOMEIMPULSwprowadzonozmiany,zostałaprze‐

budowanabeznaszejzgodylubjestużytkowananiezgodniezinstrukcjąobsługi.Niniejszadeklaracjamusibyćprzekazanawrazzwkła‐

demkominkowymwprzypadkuodstąpieniawłasnościinnejosobie. 

ThisDeclarationofConformitybecomesinvalidifanychangeshavebeenmadetotheDEFROHOMEIMPULSFireplace,ifitsconstruction

hasbeenchangedwithoutourpermissionorifthefireplaceisusednotinaccordancewiththeoperatingmanual.ThisDeclarationshallbe

handedovertoanewowneralongwiththetitleofownershipofthefireplace.

WkładkominkowyDEFROHOMEIMPULSjestwykonywanyzgodniezdokumentacjątechnicznąprzechowywanąprzez:

DEFROHOMEIMPULSFireplacehasbeenmanufacturedaccordingtotechnicaldocumentationkeptby:

DEFROSpółkazograniczonąodpowiedzialnościąSp.k.,Zakładprodukcyjny:26‐067Strawczyn,RudaStrawczyńska103a.

Imięinazwiskoosobyupoważnionejdoprzygotowaniadokumentacjitechnicznej:MariuszDziubeła

Nameofthepersonauthorizedtocompilethetechnicaldocumentation:MariuszDziubeła

Imięinazwiskoorazpodpisosobyupoważnionejdosporządzeniadeklaracjizgodnościwimieniuproducenta:RobertDziubeła

Nameandsignatureofthepersonauthorizedtocompileadeclarationofconformityonbehalfofthemanufacturer:RobertDziubeła

Dwieostatniecyfryroku,wktórymoznakowaniezostałonaniesione:19

Twolastdigitsoftheyearofmarking: 19

Warszawa,dn.06.05.2019

miejsceidatawystawienia

placeanddateofissue.

RobertDziubeła

prezeszarządu/CEO

Dear Customer,

We would like to thank you for choosing the high-quality DEFRO prod-

uct which will ensure your safety and operational reliability.

As our customers, you can always count on the help of the DEFRO

Service Centre, which is ready to ensure continuous efficiency of your fire-

place.

Please note that in order to use the fireplace safely and efficiently, it is

crucial to get familiar with the following directions.

Get familiar with this Operating Manual - useful remarks

concerning the proper operation of the fireplace can be

found there.

Determine whether all parts have been delivered or the

equipment has not been not damaged during transport.

Check data on the rating plate against the warranty card.

Prior to starting the fireplace, check flue connection against

connection recommendations included in this manual and ap-

propriate national regulations..

Basic fireplace usage rules are to be obeyed while using the dry stove.

Do not open the doors during operation of the device.

DEFRO Service Centre or Authorized DEFRO Service should be al-

ways contacted when any intervention is necessary because only these

parties have original spare parts and are properly trained within the scope

of installation and operation of DEFRO boilers.

For your safety and boiler use convenience please get acquainted with

this operating manual and send back correctly filled copy of the Warranty

Card to the following address:

DEFRO Sp. z o.o. Sp. k. - Centrum Serwi-

sowe

Ruda Strawczyńska 103a

26-067 Strawczyn

fax 0048 41 303 91 31

serwis@defro.pl

By sending back your Warranty Card, you will be registered in our DE-

FRO heating boilers users database and we will be able to provide you

quick and professional technical support.

If you do not send back a correctly filled in Warranty Card and the

fireplace quality and completeness receipt within the period of up to two

weeks after the date of installation but no longer than within six months,

after purchasing, the warranty will become invalid. This results in delays

with repairs and the necessity of covering costs of service and travelling

expenses.

Thank you for understanding.

Yours sincerely.

DEFRO Sp. z o.o. Sp. k.

Content of this Operating Manual is a property of DEFRO Sp. z o.o. Sp. k. Any copying, dupli-

cating, publishing of content of this Manual without prior written consent of DEFRO Sp. z o.o.

Sp. k. is forbidden.

Dear Customer,

We would like to inform you that we make every efforts to offer

products of quality fulfilling the most restrictive standards and warrant-

ing operational safety. All devices are produced in accordance with

the requirements of relevant EU directives and have CE safety mark

confirmed by the Declaration of Conformity EC.

We appreciate all your comments and proposals regarding our

level of service. We appreciate your comments and proposals regard-

ing our devices and the level of service provided by our Partners and

Technical Support/Service.

DEFRO Sp. z o.o. Sp. K

Table of Contents

1.INFORMATION ..........................................................................................................................................................................................5

2.BASIC SAFETY RULES .............................................................................................................................................................................5

2.1.SAFETY WARNINGS.......................................................................................................................................................................5

2.2.WARNINGS RELATED TO OPERATION..........................................................................................................................................6

3.INTENDED USE.........................................................................................................................................................................................6

4.TECHNICAL SPECIFICATION....................................................................................................................................................................6

4.1.DESIGN...........................................................................................................................................................................................6

4.2.TECHNICAL DATA...........................................................................................................................................................................6

4.3.EQUIPMENT....................................................................................................................................................................................7

4.4.FUEL PARAMETERS.......................................................................................................................................................................8

4.5.SPARE PARTS ................................................................................................................................................................................8

5.TRANSPORT AND INSTALLATION............................................................................................................................................................8

5.1.TRANSPORT AND STORAGE .........................................................................................................................................................8

5.2.WORKING ENVIRONMENT .............................................................................................................................................................8

5.3.HOT AIR DISTRIBUTION SYSTEM ..................................................................................................................................................9

5.3.1.GRAVITY SYSTEM FOR HOT AIR DISTRIBUTION.....................................................................................................................9

5.3.2.FORCED SYSTEM FOR HOT AIR DISTRIBUTION......................................................................................................................9

5.4.CONNECTION TO EXTERNAL AIR INTAKE...................................................................................................................................10

5.5.INSTALLATION TO FLUE ..............................................................................................................................................................10

6.USAGE AND OPERATION.......................................................................................................................................................................10

6.1.INTRODUCTORY REMARKS.........................................................................................................................................................10

6.2.FIRST START-UP AND OPERATION.............................................................................................................................................11

6.3.DAMPING......................................................................................................................................................................................11

7.CLEANING AND MAINTENANCE.............................................................................................................................................................11

7.1.BASIC OPERATIONS AND CLEANING BY THE USER ..................................................................................................................11

7.1.1.CLEANING BEFORE EACH STARTING....................................................................................................................................11

7.1.2.WINDOW PANEL CLEANING ...................................................................................................................................................12

7.1.3.DOORS/GASKETS ...................................................................................................................................................................12

7.1.4.FURNACE CHAMBER ..............................................................................................................................................................12

7.1.5.FLUE ........................................................................................................................................................................................12

7.2.PERIODIC INSPECTION BY AUTHORIZED SERVICE ...................................................................................................................12

7.3.DOORS DISASSEMBLY.................................................................................................................................................................12

7.4.WINDOW PANEL DISMANTLING...................................................................................................................................................13

7.5.DISASSEMBLY OF DEFLECTOR...................................................................................................................................................13

7.6.DISASSEMBLY OF CLADDINGS MADE OF FIRE-PROOF CONCRETE.........................................................................................13

7.7.SHUTTING DOWN.........................................................................................................................................................................14

8.TROUBLESHOOTING..............................................................................................................................................................................14

9.MEASURES IN CASE OF FIRE IN THE FLUE (SOOT IGNITION). ............................................................................................................14

10.REMOVAL DUE TO WEAR-OUT..............................................................................................................................................................15

11.REMARKS ON FIREPLACE INSERT USAGE...........................................................................................................................................15

12.PRODUCT WARRANTY TERMS AND CONDITIONS ...............................................................................................................................15

12.1.WARRANTY CONDITIONS “48H SERVICE”...................................................................................................................................16

13.WARRANTY CARD..................................................................................................................................................................................17

14.CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE ..................................................................................................................18

15.WARRANTY CARD..................................................................................................................................................................................19

16.COMPLAINT FORM .................................................................................................................................................................................21

17.COMPLAINT FORM .................................................................................................................................................................................23

18.COMPLAINT FORM .................................................................................................................................................................................25

19.REGISTER OF INSPECTIONS OF SMOKE DUCTS .................................................................................................................................27

1. INFORMATION

Operating manual is an integral and essential part of the product

and must be forwarded to the user also in the case when the property

is transmitted. User should carefully read the manual and save it for the

future because all remarks included there are important guidelines con-

cerning safety during installation, usage and maintenance.

Installation of the fireplace must be carried out in accordance with

the mandatory standards in the country of destination, according to

guidelines of the manufacturer and by qualified personnel. Improper

installation of the device can be a reason for personal injuries and dam-

age to property for which the manufacturer is not liable.

A fireplace can be used only for the purpose it was explicitly in-

tended. Any other use should be treated as inappropriate and in con-

sequence as dangerous.

In case of error during installation, usage or maintenance works

caused by non-observance of the legislation, regulations in force or in-

structions contained in this manual (or others, delivered by the manu-

facturer) the manufacturer rejects any contractual or non-contractual

liability for resulting damages and the warranty for the device becomes

void.

Versions of publications

Due to the continuous improvement of the product, DEFRO re-

serves the right to update this publication without prior notice.

Content of this Operating Manual is a property of DEFRO. Any

copying, duplicating, publishing of content of this User’s Manual without

the prior written consent of DEFRO is forbidden.

Przechowywanie instrukcji oraz sposób przeglądania jej treści

We recommend to take care of this manual and store it in an easily

and quickly available location. If this manual has been lost, damaged

or destroyed you should request a copy in the sales outlet or directly

from the Manufacturer providing identification data of the product. All

the most important information included in the operating manual are

marked with “bold” and have symbols pointing out user’s attention to

hazards which can be present during operation of the fireplace insert.

Symbols used in the text are explained below:

Danger

A direct threat to life and health! Non-compliance with

the recommendations marked in this way and misuse

may result in death or major injuries.

Danger

Danger from electrical voltage! Incorrect installation and

incorrect electrical connections may cause danger to life

by electric shock.

ttention

Warning symbol indicating that you should read carefully

and understand the given information, to which it relates.

Non-compliance with these recommendations may re-

sult in major damage to the equipment and create a haz-

ard for the user or the environment.

Danger

A direct threat to health! Non-compliance with the rec-

ommendations distinguished in this way may cause a fire

or burns.

Hin

Informative symbol. Useful information and hints are

marked in this way.

2. BASIC SAFETY RULES

2.1. SAFETY WARNINGS



The national and local provisions should be met.

Equipment should be installed in compliance with the

legal standards applicable in the given location, region

or country.

The equipment should be used by a person (including

children) of impaired physical, sensory, mental capa-

bilities and by persons without experience and re-

quired knowledge provided that such operation is no

carried out under their supervision or after proper in-

struction by a person responsible for their safety.

You should always observe the guidelines given in the

operating manual to ensure the correct use of the

equipment and to prevent accidents.

Operation and adjustment should be carried out b

adults. Errors and incorrect setting can cause hazard-

ous situations and/or incorrect operation.

Prior to any operations the user (or any person oper-

ating the equipment) should read and understand

whole contents of this manual.

Equipment should be used only as intended. Each

other use is considered as misuse and hazardous as

a consequence.

The equipment should not be used as a ladder or ob-

ject to lean against.

Prior to installation, you should make sure that the

substrate will resist the force of the equipment consid-

ering its weight.

In case of disturbances in operation, the equipmen

can be restarted only when the occurred problem has

been removed and the equipment is brought back t

original condition.

The user is fully responsible for misuse of the produc

and relieves DEFRO from any civil and criminal liabil-

ity.



ll types of modifications or replacement of equipmen

parts with non-original components or without authori-

zation may present a risk for the operator and relieve

DEFRO from any civil and criminal liability.

Incorrect installation or maintenance (incompatible

with contents of this manual), can cause injuries o

people, animals or property damage. Then DEFRO

shall be relieved of any civil or criminal liability.



Part of fireplace insert surface is very hot (doors, han-

dle, window panel, flue gas discharge pipe, etc.). You

should avoid direct contact with such components

without suitable protective clothing or protective equip-

ment such as e.g. heat resistant gloves.

Do not touch the window panel after heating up of the

fireplace insert.

Keep children away from the equipment when it is op-

erating because each hot surface can cause burns.

It is forbidden to use a fireplace insert when the glass

is cracked.

Do not place and dry the underwear on the equipment.

Possible dryers for hanging underwear or simila

should be located at an adequate distance from the

equipment - fire hazard.

It is absolutely forbidden to open the doors if the flue

is on fire. Then call the appropriate services.

It is recommended to keep a distance min. 400 mm

between hot parts of the fireplace insert and medium

inflammable materials; otherwise use commerciall

available insulation materials. Apply this hint also fo

furniture, curtains etc. Minimum distances are given

in point 5.2 of the operating manual.

It is absolutely forbidden to use the flammable liquid

for equipment firing up.

If the substrate, on which the equipment is located, is

made of inflammable materials, such as parquet o

floor lining then you should place a protective plate un-

der it (the plate should protrude 250-300 mm from the

front of the equipment)

2.2. WARNINGS RELATED TO OPERATION

Equipment should be shutdown in case of failure o

incorrect operation.

Fuel used in the fireplace insert should meet the con-

ditions described in this manual.

Internal parts of the fireplace insert should not be

washed with water.

Do not allow contact with water and, above all, do no

wash any varnished coatings before curing. The coat-

ing of new devices is not an anti-corrosive coating,

heat-resistant paint only gains its protective properties

after curing under the influence of heat (after several

ignitions).

Do not expose the body to the action of hot air for a

long period of time. Do not heat excessively the room

where you are staying and where the equipment is in-

stalled. It may have an adverse impact on physical

condition and be a reason for health problems.

Equipment should be installed in rooms with fire pro-

tection and equipped with all required components

such as supply (with air) and flue gas discharge.

Fireplace insert and cladding made of ceramics should

be stored in rooms free from moisture and they canno

be exposed to adverse effects of the weather.

It is not recommended to place the body of the fire-

place insert directly on the floor and if such floor is

made of inflammable materials it should be properl

insulated.

To facilitate possible interventions by the technical

personnel you should not place the fireplace insert in-

side the closed rooms and just by the walls what can

also disturb air intake.



lways make sure and check whether doors of the

combustion chamber are tightly closed when the

equipment is operating.

Equipment consumes the exact amount of air which is

required for combustion process; it is recommended t

connect the fireplace insert to air intake from outside

using suitable pipe and through a special outlet lo-

cated at the back of the equipment

ADDITIONAL INFORMATION

In case of any problems, you should contact the sales

outlet or qualified personnel authorized by DEFRO.

Request original spare parts if the repair is necessary.

Use only fuel with properties compatible with the rec-

ommendations of this operating manual.

Check and clean flue gas discharge ducts

(a connecting piece to flue) periodically.

Store this manual carefully because it should be avail-

able for a whole period of equipment operation. In

case of sale of giving the equipment to the other user,

you should always make sure whether the product has

the manual enclosed.

Request a new copy from an authorized sales outlet in

DEFRO company if it has been lost.

3. INTENDED USE

DEFRO HOME IMPULS fireplace inserts as a furnace with manual

fuel charge are intended PRIMA enclosing or installation into a recess.

Housing should not be permanently bonded with the insert, you should

have an option to disassemble it.

DEFRO HOME IMPULS fireplace insert is intended for combustion

of hardwood e.g. beech, hornbeam, oak, acacia, maple, birch etc. with

moisture content below 20%. It is intended for heating of houses and

spaces where it is installed. It can be also used as an additional source

of thermal power.

4. TECHNICAL SPECIFICATION

4.1. DESIGN

Body (1, picture 1) of the DEFRO HOME IMPULS fireplace insert

is a steel jacket, with a combustion chamber located inside (2). Floor

creating a chamber for air intake is a basis for the insert. Rear wall and

side walls of the combustion chamber are lined with claddings made of

concrete insulating refractory. The front wall of the combustion cham-

ber is restricted by a steel door (3) with a heat-resistant window panel

(4) and lock (5).

Picture 1. Design of DEFRO HOME IMPULS fireplace insert.

1 – body, 2 – combustion chamber, 3 – side cover of doors lifting mech-

anism, 4 – heat-resistant window panel, 5 – doors lifting handle, 6 –

front cover, 7 – floor, 8 – grate, 9 – ash pan container, 10 – air intake

connector, 11 – adjustment of air inflow, 12 – slider for adjustment of

air inflow, 13 – claddings made of heat-resistant concrete, 14 – open-

ings from flue gas after-burning system, 15 – deflector, 16 – flue.

Fuel is combusted on the cast-iron grate (8) installed on the base.

Ash-pan container (9) is located under the grate. Deflector (15) is lo-

cated over the combustion chamber. It directs flue gas flow and im-

proves the degree of heat exchange.

Air necessary for the combustion process is supplied through an

air intake socket (10) equipped with an adjustment mechanism (12).

4.2. TECHNICAL DATA

Table 1. Technical data for DEFRO HOME IMPULS fireplaces.

Parameters Unit

DEFRO

HOME IM-

PULS SM

DEFRO

HOME IM-

PULS ME

Nominal power kW 8 10

Flue size mm 200 200

Efficiency % 80.2 83,8

Seasonal energy efficiency % 70 74

CO emission for 13% O2 % 0.0773 0,0800

Combustion temperature °C 282 224

Weight1) kg 150±5 185±5

Flue gas stream for nominal power g/s 6.76 8,35

Minimum draught at rated power Pa 12±2 12±2

Fuel consumption kg/h 2.5 2.9

Recommended single charge kg 2.5 3.0

Maximum length of chunks mm 500 700

Fuel type dry hardwood

(max. 20% of moisture content)

Type of heater o of periodic combustion

1)Device weight depends on the selected design version and its equipment.

Picture 2. Dimensions fireplace insert DEFRO HOME IMPULS SM.

Picture 3. Dimensions fireplace insert DEFRO HOME IMPULS ME.

Picture 4. Dimensions fireplace insert DEFRO HOME IMPULS SM for

versions BP and BL (mirror reflection of BP version).

Picture 5. Dimensions fireplace insert DEFRO HOME IMPULS ME for

versions BP and BL (mirror reflection of BP version).

4.3. EQUIPMENT

The fireplace is delivered on a pallet, foil-wrapped and is fully as-

sembled. Scope of delivery can include additional components and

subassemblies, according to the order of the user. Components which

are standard equipment are specified in table 2.

Table 2. Equipment of fireplace.

Standard equipment of fireplace

unit

quantity

Operating manual for fireplace pcs. 1

The ceramic lining of the furnace chamber set 1

719

689

194

333

548

1068

450173

135 256

316 64

670

400

101

125

819

789

194

648

333

1068

450173

135 256

316 64

770

400

101

125

694

628

194

600 305

333

1068

450173

135 256

670

380

101

410

125

31664

37 42

794

728

194

700 305

333

1068

450173

135 256 53

770

380

101

410

125

31664

37 42

4.4. FUEL PARAMETERS

A fireplace insert is intended for combustion of wood from decidu-

ous trees (oak, hornbeam, ash, beech) with moisture content below

20% (wood seasoned in proper conditions for at least 2 years). The

maximum length of chunks is given in table 1. It is allowed to use wood

briquet.

It is not allowed to use wet wood (extensive contamination of fire-

place and soot emission and decrease of furnace energy efficiency).

It is forbidden to use all other fuels, min. coal, softwood from conif-

erous trees, wood from tropical trees and any liquid fuels.

It is forbidden to combust all types of litter and wood wastes. Firing

with inadmissible materials in the fireplace may result in damage to the

fireplace and life and health hazard for the users (toxic flue gas from

chemicals).

Use of bad quality fuel or incompatible with the abov

mentioned recommendations would cause irregulari

ties in the operation of the equipment and can lead t

loss of warranty and decline of the liability for the prod

uct.

The fireplace is not a furnace intended for combustio

of wastes and forbidden fuels cannot be combusted i

it.

Wood should be seasoned minimum of two years. Fir

ing with wet wood, with low calorific value, decrease

the efficiency and has an adverse influence on dr

stove lifetime.

It is not recommended to use softwood and resinou

woods as a fuel. It causes intensive smoke concentra-

tion and the necessity to clean the equipment and flu

more often.

It is forbidden to combust coal, wood from tropica

trees, chemical products, liquid fuels etc., e.g. oil, alco

hol, petrol, naphthaline, laminated, impregnated board

etc., paper, cardboard, old clothes, wastes.

DEFRO Sp. z o.o. Sp. k. does not accept liability fo

damage caused or improper burning of fuel if the fue

used is prohibited

4.5. SPARE PARTS

To obtain information on the availability of spare parts for dry stove

or inquiries about equipment servicing please contact DEFRO Service

Center or Authorized DEFRO Service.

DEFRO Sp. z o.o. Sp. k.

Centrum Serwisowe

Ruda Strawczyńska 103a

26-067 Strawczyn

fax 41 303 91 31

serwis@defro.pl

5. TRANSPORT AND INSTALLATION

5.1. TRANSPORT AND STORAGE

The fireplace is delivered on a pallet, foil-wrapped and is fully as-

sembled. It is recommended to transport fireplace insert, in such pack-

ing condition, as close as the possible target location for installation,

which will minimize the possibility of damage to the device housing.

All remaining parts of the packing should be removed in such a

way that it will not pose any hazard for people and animals.

The

ireplace is to be transported in a vertical position

Appropriate lifts are to be used for lifting and lowering the fireplace

insert. For transport, the fireplace insert is to be secured against mov-

ing and tilting on a vehicle's platform by means of belts, wedges and

wooden blocks..

Fireplace insert DEFRO HOME IMPUL

should be in

stalled in compliance with the requirements of the cur

rently applicable standards and legal regulations an

detailed regulations of the target country. In Poland,

these conditions are regulated by the Regulation of th

Minister of Infrastructure of 12 April 2002 on technica

conditions which should be fulfilled by buildings and it

location. (Journal of Laws no. 75 of 2002 item 690 a

amended) and Polish Standard PN-EN 13229:2002 Inse

appliances including open fires fired by solid fuels. Re-

quirements and tests.

A fireplace insert is to be stored in a non-heated room, under a roof

and with efficient ventilation.

Prior to installation, it is to be determined if all parts have been

delivered and if they are in good technical condition.

5.2. WORKING ENVIRONMENT

Fireplace insert should be installed in a suitable location allowing

the opening of the doors and carrying out regular maintenance works.

The environment should be:

adapted to operating conditions,

equipped with power supply 230V/50Hz,

equipped with suitable flue gas exhaust system,

equipped with an external ventilation system,

equipped with an earthing system with CE certificate.

Correct setting of the insert is necessary to obtain the satisfactory

heating level of the residential unit. Prior to assembly, it is necessary

to select a suitable position for stove installation. Check minimum safe

distances from materials susceptible to heat or inflammable materials

such as load-bearing walls and other walls or wooden components, fur-

niture etc. Exemplary installation of a fireplace insert is presented in

picture 6.

Installation of the fireplace insert should observe the following

safety rules:

minimum distance 80 mm from side and rear of the non-flam-

mable materials.

minimum distance 400 mm from side and rear of the medium

inflammable materials,

minimum distance 800 mm from the front wall, where the me-

dium inflammable materials cannot be located.

objects made of highly inflammable materials should be lo-

cated in distance minimum of 2000 mm from the furnace.

If it is not possible to maintain the above-indicated distances then

you should apply process and building measures to avoid fire hazards.

In case of contact with wooden wall or wall made of other inflammable

material, it is appropriate to insulate flue gas discharge pipe.

In case of the floor made of inflammable materials, it i

appropriate to prepare a plane protecting the floor an

execute protection in accordance with the standard

applicable in the given country.

Fireplace insert should be located on a substrate with suitable

load-bearing capacity. In accordance with the Polish Standards, each

square meter of the floor slab in the single-family building should trans-

fer a load of 150 kg. If this condition is fulfilled the fireplace insert man-

ufactured by DEFRO can be installed without needing to reinforce the

floor slab.

Nonetheless, if you are not sure about the design of floor slab,

where the fireplace insert is to be installed, you should absolutely con-

tact with the building designer to reinforce the floor slab or execute spe-

cial structure distributing the weight on a larger area.

Flooring in the room, where the fireplace is to be in

stalled, should be properly dimensioned, to maintai

the load.

To ensure the correct operation of fireplace insert you should en-

sure the suitable inflow of air required for combustion (it is appropriate

to ensure approx. 40 m3/h) in accordance with the installation stand-

ards and standards applicable in the given country. The volume of the

surrounding environment should not be less than 30 m3. You should

assume that combustion of 1 kg of wood requires ~8 m3of air.

If several inserts are to be used in one room the air de

mand should be met for each insert.

Insert housing should ensure access of air necessary for ventila-

tion, air circulation in the housing. In the bottom part of the installation

(under the insert) it is appropriate to ensure air supply openings ensur-

ing air supply for combustion. To ensure correct discharge of hot air

from the hood you should install exhaust openings ended with air

grilles.

This opening should be made in a way ensuring that they cannot

be plugged. They should be ended with grilles

Picture 6. Exemplary installation of the fireplace insert.

WARNING !!!

Lack of expansion joint may be a reason for equipment damage

what is connected with the loss of the warranty rights.

The active area of the grille should be selected correspondingly to

the power of the insert. It is assumed that is should equal to 40 - 60

cm2per 1 kW of power of the insert. Recommended active surfaces:

fireplace insert power to 10 kW - grille cross-section min. 500

cm2,

fireplace insert power to 15 kW - grille cross-section min. 700

cm2,

fireplace insert power over 15 kW - grille cross-section min.

800-1200 cm2 and more.

Air can be supplied from adjacent rooms, provided that they are

equipped with external air supply and they are not intended for a bed-

room and bathroom, and where fire hazard is not present, for example

garages, woodsheds, inflammable materials storage. You should ab-

solutely observe recommendations of the applicable standards.

Temperature over the insert, inside the hood, is very high. There-

fore it is necessary to install decompression relief plate inside the hood,

in distance ~40 cm from the ceiling of the room. It prevents heating of

the ceiling in the room, heat losses and forces installation of exhaust

grilles below it emitting the heat from the relief chamber over the insert.

Relief grilles are installed alternately on both sides of the housing - be-

low and over relief plate.

5.3. HOT AIR DISTRIBUTION SYSTEM

5.3.1. GRAVITY SYSTEM FOR HOT AIR DISTRIBUTION

In case of heating of small areas, e.g. room where the fireplace

insert is installed, and adjacent rooms, you should select gravity system

for air distribution, when the hot air will raise upwards to the chamber

in heating ducts by way of thermal lifting forces.

Picture 7. Hot air distribution system.

Using the gravity system you should use properly insulated and

short (not exceeding 3 m) distributing ducts. For this system, it is not

recommended to distribute hot air to too many rooms. Also, the use of

too long pipes (over 3 m from the flue) increases resistance and de-

creases air flow velocity which causes that gravity flow is not effective.

5.3.2. FORCED SYSTEM FOR HOT AIR DISTRIBUTION

Application of forced system for hot air distribution (DGP) requires

installation of air supply device (turbine). It sucks hot air heated by the

fireplace insert and forces it to all branches of the system. In such a

case, you should use a pipe connecting flue with an air supply unit with

the biggest possible cross-section and the smallest possible length

Installation of the DGP system should be entrusted to

specialized company, which will check heat demand fo

the given area and will correctly design connection sys-

tem and arrangement of the individual parts.

80 mm

housing

insulation inside the housing

made of non-combustible materials

the facade

of fireplace insert

all

80 mm

20-30 mm

500 mm

80 mm

ceilling

wall

20-30 mm

hot air exhaust grill

air inlet grille

insulation made

of non-combustible

materials

ression

grille

decompression shelf

made of non-combustible

materials

hot air outlet

ir girll

f decomrpession

chamber

flue gas outlet

connection

housing

with insulation

air inlet

for combustion

from outside

nsulated

ecompressio plate

convetion air

utlet grille

convetion

ir inlet

5.4. CONNECTION TO EXTERNAL AIR INTAKE

Room, where the fireplace insert is installed, should be equipped

with the inflow of air in the minimum amount required for the correct

combustion process and for room ventilation. This can be done by ex-

ecuting fixed vents in the wall directed to the outside or through inde-

pendent or common ventilation ducts.

The external wall near the stove should have through the opening,

protected with grille on the internal and external side, for this purpose.

Furthermore, the air intake should be:

directly connected with the room, where the fireplace insert

is to be installed,

protected with grille, metal net or suitable cover not restricting

minimum cross-section,

located in a way preventing plugging it,

located with consideration of proper distances preventing

swirling of air (e.g. with respect to the windows).

Picture 8. Connection of fireplace insert to the external air intake.

5.5. INSTALLATION TO FLUE

Fireplace insert should be connected to an individual flue. Size of

chimney draught should equal:

minimum draught - 6 ± 1 Pa,

average, recommended draught - 12 ± 2 Pa,

maximum draught - 15 ± 2 Pa.

During the execution of opening for flue gas discharge pipe, you

should consider the possible occurrence of inflammable materials. If

the opening will pass through the wooden wall or wall made of material

sensitive to heat then you should obligatory maintain minimum distance

from flammable material (value given on the certification label of the

pipe), with possible additional insulation using proper materials (thick-

ness 1.3 - 5 cm, heat conductivity min. 0.07 W/m °K).

Picture 9. Connection of fireplace inserts to the flue.

As an alternative is it is recommended to use insulated industrial

pipe, which can be also used outdoors, to avoid the occurrence of con-

densate.

For correct operation connector between the fireplace insert and

flue or smoke duct should be executed acc. to the below recommenda-

tions:

horizontal sections should have a minimum slope of 3% to-

wards the top,

length of the horizontal section should be minimum and

should not exceed 2/3 meter,

a number of changes of directions, inclusive of use of the “T”

component, should not exceed 4.

Chimney or individual smoke duct should meet the following re-

quirements:

be resistant to combustion products, water-proof and suitably

insulated, in compliance with conditions of use,

be made of materials resistant to normal mechanical

stresses, heat, the action of combustion products and possi-

ble condensate,

be vertical with the change of axis direction not exceeding

45°,

be adequately separated with void space or suitable insula-

tion from combusted and inflammable materials,

have preferably circular internal cross-section: square or rec-

tangular cross-section should have rounded corners with a

radius not smaller than 20 mm,

internal cross-section should be constant, free and independ-

ent,

have a rectangular cross-section with a maximum ratio be-

tween two sides equal to 1.5.

It is forbidden to use mechanical exhaust

ventilation.

The fireplace insert should not be used if the chimne

draught is too low.

6. USAGE AND OPERATION

6.1. INTRODUCTORY REMARKS

Prior to installation of the fireplace insert you should make several

test fire ups. During test firing up you should check the operation of the

chimney damper and the other mechanical systems of the equipment.

During the initial period after installation, the fireplace insert should

be operated with power equal to approx. 30% of rated power and in-

crease temperature gradually. It allows gradual removal of internal

stresses preventing the occurrence of thermal shocks. Furthermore,

such a method of operation improves the durability of the insert.

The fireplace insert is subject to expansion and shrinkage during

warming and cooling down stage what may cause slight squeaks. This

is absolutely normal phenomenon because a structure of the fireplace

is made rolled steel and this phenomenon shall not be considered as a

defect.

Do not stay near the stove during several first fire ups. It is also

required to vent the room. Smoke, the odour of paint, silicone and other

materials used for the execution of the installation will disappear after

several fire ups. However, we remind that they are not harmful to

health.

It is good practice to

nsure efficient ventilation durin

first firing-up because a small amount of smoke an

odour or paint and other materials will be emitted fro

the fireplace insert.

No to use the non

installed fireplace insert. Test firin

up is an exception.

rosette

diameter

of connection

with flue

non-flammable

material

mortar

cleaning hole

6.2. FIRST START-UP AND OPERATION

Prior to firing up you should set a slider of air inflow adjustment to

maximum opening (marking on the handle, presented on picture 10).

Then, open the doors of the insert and place the fire starter and frag-

mented wood, then charge approx. 1 kg of dry hardwood, fire up and

close the doors

It is forbidden to use other materials than described i

this manual for firing up, in particular, flammable chem

icals such as: oil, petrol, solvents and others.

After firing up the refill combustion chamber with wood, placing fuel

in a way that reasonably fills the combustion chamber. Recommended

single fuel charge is given in table 2. Method of fuel laying is shown in

figure 11.

The intensity of the fuel combustion process should be adjusted by

proper setting of the air supply adjustment slider. Doors of fireplace

insert should be closed during operation of the fireplace insert.

The odour of paint from the body will be released during the first

several hours of combustion. This is completely normal. You should

strongly vent the room at that time. Check the tightness of joints once

again when fuel is completely burned out and equipment has been

cooled down.

Housing components will be very hot during operation.

You must exercise caution.

You should control the level of filling of the container with ash.

Overfilling of container results in lack of cooling of the grate and limits

air supply for combustion. To empty the container you should damp a

fireplace, close inflow of air for combustion and wait until surface and

parts of the fireplace insert cool down. Then open doors of the insert,

remove the grate and take out the container. Remove ash from con-

tainer and re-install in the body of the insert. It is recommended to

empty ash container prior to each successive start-up of the equipment.

Picture 10. The setting of the slider for air inflow adjustment.

Picture 11. Method of fuel arrangement during firing up.

Do not fill the furnace completely with wood. The charge should

not exceed 1/3 of the volume of the combustion chamber. You should

use only hardwood (recommended beech, oak, hornbeam) of low mois-

ture content (below 20%).

During combustion, the doors should be opened only when the fuel

is being added. Prior to adding the wood you should wait until flames

fall down and charge is completely burnt out leaving an igniting layer of

glow.

After firing up the refill combustion chamber with wood, placing

fuel in a way that reasonably fills the combustion chamber for the com-

bustion period expected by the user based on personal experience.

The intensity of the fuel combustion process should be adjusted by

proper setting of the air supply adjustment slider.

Never stand in front of the fireplace insert door whil

opening. Burn risk.

6.3. DAMPING

Damping is executed by the closing inflow of primary air. In such a

case, you should wait until the fuel completely burns out in a natural

way.

If it is necessary to quickly damp a flame you should charge the

furnace chamber with dry sand or ash. It is not allowed to damp a flame

by pouring it with water because it may damage components of the

equipment.

fter a longer break in the equipment’s operation, yo

should check the flow capacity of the flue.

7. CLEANING AND MAINTENANCE

ll operations related to cleaning of all component

should be carried out when the fireplace is completel

cold. It is required to use protective gloves.

It is a good practice to ensure good ventilation of th

room during the cleaning of the fireplace.

7.1. BASIC OPERATIONS AND CLEANING BY THE USER

Any service and maintenance works are to be carried out with me-

ticulous care and only by adults familiarized with this manual. The fire-

place insert should not be cleaned in the presence of children.

ny service and maintenance works are to be carrie

out with meticulous care and only by adults familiarize

with this manual. The dry fireplace insert should not b

cleaned in the presence of children.

Protective gloves, glasses and headgear are to be wor

to operate the equipment.

7.1.1. CLEANING BEFORE EACH STARTING

Prior to every successive start-up of the equipment, the ash con-

tainer should be cleaned and emptied, handling the ash with due care.

Remove grate, then ash container (picture below) using handles, and

remove the remaining dust. Dust can be removed using vacuum

cleaner only if it is completely cold. Use vacuum cleaner adapted to

removing the particles of a specified size for this purpose.

closed

open

Picture 12. Removal of grate and ash-pan.

Re-install the ash container below the grate after the cleaning,

making sure that its position is correct.

7.1.2. WINDOW PANEL CLEANING

It is recommended using a dry brush to clean the ceramic glass. If

the contamination is significant to use suitable cleaning agent spray

and spray little amount and then clean the window panel with a cloth.

Do not use abrasive products and do not spray th

roduct for window panel cleaning on painted parts an

gaskets of fireproof doors (cord made of ceramic fiber).

Do not open doors to clean the window panel durin

operation of the fireplace. Cleaning of window panel i

possible only when the equipment is cold.

7.1.3. DOORS/GASKETS

Abrasive surfaces of doors and closing mechanism should be oc-

casionally lubricated with graphite grease. Carry out inspection and

cleaning of the whole stove prior to each heating season. Pay special

attention to the condition of gaskets, replace them if necessary.

7.1.4. FURNACE CHAMBER

Clean furnace chamber of the insert periodically, depending on

moisture content and type of wood used.

7.1.5. FLUE

In compliance with applicable regulations, you should clean the

flue two times a year. The flue should be cleaned by a chimneysweep

company and this fact should be documented in this manual.

Flue gases coming out of blocked chimney are danger

ous. Chimney and connector should be kept clean.

They should be cleaned before each heating season.

r a longer break in the equipment’s operation, yo

should check the flow capacity of the flue.

7.2. PERIODIC INSPECTION BY AUTHORIZED SERVICE

After the heating season, it is necessary to clean the chamber

through which flue gas is flowing. This cleaning is obligatory and is in-

tended to remove all combustion residues.

Periodic inspection of the equipment should be carrie

out only by a qualified manufacturer’s service.

7.3. DOORS DISASSEMBLY

1. Slide protecting ring downwards maximally.

2. Open the doors.

3. Lift the doors fully upwards to remove bottom pin of the hinge

from a sleeve.

4. Tilt doors from bottom to outside to ensure that the bottom pin

of the hinge is outside the frame.

5. Lower the doors to ensure that the upper pin of the hinge

leaves the upper opening of the frame and remove the doors.

7.4. WINDOW PANEL DISMANTLING

It is possible to disassemble the window panel after the doors have

been disassembled. The best way is to disassemble the window panel

when the doors are in a horizontal position (e.g. when such doors lie

on the table). Version with side window panel: first, remove front win-

dow panel and then side window panel.

Picture 13. Window panel dismantling from doors.

7.5. DISASSEMBLY OF DEFLECTOR

1. Lift deflector made of vermiculite with a supporting beam up-

wards.

2. Rotate deflector set by approx. 60º to a vertical position.

3. Lower whole set to the bottom, slide out the deflector from

beam’s recess when the supporting beam is lying on side

cladding of the furnace and remove it.

7.6. DISASSEMBLY OF CLADDINGS MADE OF FIRE-PROOF

CONCRETE

Remove grate and ash container before disassembly of the furnace

claddings.

1. Remove and take out a lock of the claddings.

2. Remove both side claddings

3. Remove right and left cladding from the rear wall.

4. Remove central cladding from the rear wall.

5. Remove both central, and then both side claddings located

on the floor of the fireplace insert.

7.7. SHUTTING DOWN

It is recommended completely shutdown the fireplace and clean

the equipment when each heating season is finished.

8. TROUBLESHOOTING

Some anomalies indicating irregularities in operation can occur

during operation of the equipment. It can be caused by the incorrect

installation of the equipment without observation of the applicable build-

ing regulations or provisions of this manual or by external causes e.g.

natural environment.

Below you will find the most frequent causes of incorrect of the

equipment with their solutions.

A smoke draws back when the doors are opened:

too rapid opening of the doors (open the doors slowly);

if chimney damper has been installed as a chimney draught

regulator - open the chimney damper each time when the

doors are opened;

insufficient air inflow to the room, where the equipment is in-

stalled (ensure proper ventilation in the room or supply air to

the combustion chamber in compliance with guidelines in the

manual);



atmospheric conditions: low pressure, mists and precipita-

tion, sharp changes in temperature;



insufficient chimney draught (carry out chimneysweep in-

spection of the flue).

Insufficient heating or damping:

too low amount of fuel in a furnace (charge furnace in com-

pliance with the manual);

the too high moisture content of wood used for combustion

(use wood with moisture content <20%) a large part of ob-

tained energy lost in water evaporation process:

too low chimney draught (carry out chimneysweep inspection

of the flue).

Insufficient heating despite good combustion in the combustion

chamber:

low calorific “soft” wood (use wood as recommended in the

manual);

the too high moisture content of wood used for combustion

(use wood with moisture content <20%);

too fragmented wood, too thick chunks of wood.

Excessive contamination of window panel:

the low intensity of combustion (combustion with very small

flame, use only dry wood as fuel);

using resinous softwood as a fuel (use dry hardwood as a

fuel foreseen in the insert operating manual).

9. MEASURES IN CASE OF FIRE IN THE FLUE (SOOT IGNI-

TION).

Systematic cleaning of smoke ducts should be per

formed to prevent soot ignition in the chimney.

Soot ignition in the chimney is burning of particles deposited inside

the chimney (flue) channels; the deposits are formed in the course of

heating equipment's operation and were not cleaned by chimney

sweeps. In case of soot fire in the chimney the following recommenda-

tions should be observed:

call Fire Brigade at 998 or 112, give information about what

is happening and give detailed directions on what is happen-

ing and hot to get to the given building;

damp a fire in the chimney by the closing inflow of cold air to

the furnace chamber;

close fireplace's door and cleaning holes tightly to cut off air

supply (due to lack of air the fire will eventually stop);

check the whole chimney channel for any cracks which might

result in fire spread to the rooms;

prepare fire quenching means, e.g. a fire extinguisher, a fire

blanket, a hose connected to the water system, water in a

container;

make rooms and necessary information available to the Fire

Brigade.

It is strictly forbidden to pour water into the chimney

the risk of a blowout.

Untight chimney channels can be a source of burnin

sparks or very hot flue gas, including insensible carbo

monoxide.

Chimneysweep should be called after soot fire in th

chimney to perform cleaning of ducts and to inspec

their technical condition.

10. REMOVAL DUE TO WEAR-OUT

A fireplace insert is made of materials neutral for the environment.

After worn out of the insert’s parts connected with screws should be

disassembled by unscrewing and welded parts must be cut. Elements

of a stove are subject to standard waste disposal, mostly as steel scrap.

Take safety precautions during disassembly of the insert by using ap-

propriate hand-held and mechanical devices as well as personal pro-

tective equipment (gloves, clothes, apron, glasses, etc.).

11. REMARKS ON FIREPLACE INSERT USAGE

The following rules of safe operation of the fireplace in

serts should be strictly observed and introduced.

1) The fireplace insert can be used only by adult persons, who have

familiarized themselves with this operating manual and have

been trained in the scope of usage.

2) It is forbidden for children to be in the neighborhood of the fire-

place insert without adults.

3) Flammable liquids must not be used for torching the fuel; only

solid fuel (e.g. tourist), paper can be used etc.

4) Flammable materials must not be placed on the fireplace insert

and in its vicinity.

5) It is forbidden to damp a fire in a furnace with water.

6) It is forbidden to use a fireplace insert with a cracked window

panel.

7) You should use the fuel recommended by the manufacturer.

8) Never stand in front of the doors while opening. Burn risk.

9) While removing ash from the fireplace insert flammable materials

cannot be located closer than 1500 mm. Ash is to be put into heat-

resistant containers with a lid.

10) After a heating season has finished, the fireplace insert and

smoke duct are to be precisely cleaned.

12. PRODUCT WARRANTY TERMS AND CONDITIONS

1) Placing the warranty statement, which contents correspond to the

provisions of this document, the Guarantor - manufacturer of the

product - DEFRO Sp. z o.o. Sp. k. with seat in Warsaw, 00-403

Warszawa, ul. Solec 24/253, entered in the Register of Entrepre-

neurs of the National Court Register by the District Court in War-

saw for the capital city of Warsaw, XII Commercial Division of the

National Register of Entrepreneur under the number KRS

0000620901, NIP: 9591968493, REGON:

363378898, manufacturing plant: Ruda Strawczyńska 103A, 26-

067 Strawczyn, gives the Purchaser a warranty for the sold prod-

uct on terms and conditions specified below.

2) The guarantee refers to a fireplace insert type

................................. with serial number ............................. (the

subject of agreement - fireplace insert) under the condition that

the product has been fully paid. Due to suitable, proven and uni-

fied standards of sales the warranty covers only product pur-

chased in authorized points of sales of the Guarantor or from au-

thorized distributors. Full list of authorized companies is available

on the website www.defro.pl.

3) When the whole price will be paid and the product will be issued

to the user also the warranty card will be issued. In the warranty

card is missing the Purchaser should immediately contact with

the Seller to obtain this document, while its lack has no influence

on validity and period of the warranty given based on this state-

ment, but it can have an influence on correct, timely processing

of obligations resulting from this warranty by the Guarantor.

4) To allow Guarantor efficient operation the Purchaser should im-

mediately after issuance of the product, send back a copy of cor-

rectly completed Warranty Card to the address of the Guarantor

(Ruda Strawczyńska 103a, 26-067 Strawczyn).

Correctly filled Warranty Card has a date, stamp and signatures

in designated locations.

5) The Purchaser receives Warranty Terms and Conditions, War-

ranty Card as well as Operating Manual containing conditions for

boiler's usage, installation guide and parameters regarding the

chimney, fuel and boiler water.

6) The Guarantor guarantees that the equipment works correctly

provided that all conditions specified in the Operating Manual

have been met, especially with respect to parameters applying to

fuel, connection to the chimney system. The warranty covers the

product used in compliance with its intended use and information

provided in the service manual. A guarantor is not responsible for

the effect of normal wear and tear of the product which is con-

nected with operation.

7) The warranty authorizations period commences on the date of is-

suance of the product to the Purchaser and equals:

a) 5 years for the correct operation of the equipment,

b) 2 years for doors lifting system for fireplace inserts in G ver-

sion (guillotine),

c) 2 years for claddings made of heat-resisting concrete -

Ceramiton, while the warranty does not cover discoloura-

tions, a complete change of the colour or degradation of the

top layer of the coating.

d) 1 year for the grate, deflector and gaskets of the fireplace,

e) elements subject to wear-out are not covered by the War-

ranty; these include ceramic hardened glass, screws, nuts,

handles, bearings, guides, lines etc.

8) The Warranty is valid in the Republic of Poland.

9) During the warranty period, the Guarantor ensures free-of-charge

repairs of any physical defects of the product within the period of:

a) 14 days after the fault report, unless the repair requires re-

placement of constructions elements of the product;

b) 30 days after the fault report, if the repair requires replace-

ment of constructions elements of the product;

subject to point 3 and 4 of these warranty conditions.

10) If, as a result of considering the warranty claim the defective prod-

uct has been replaced with new one or the significant repairs have

been made, then a new warranty period is applied counting from

the date of delivery of the replaced or repaired product. In case

when only part, belonging to the claimed product, is replaced then

the new warranty period is applied only for this part. In other

cases, the warranty period is prolonged by a period when the op-

eration of the product was impossible due to filed claim.

11) Registration of any physical fault to be repaired during the war-

ranty period (fault registration) should be made by the Purchaser

immediately after a fault has been found and no later than after

14 days.

12) Any fault is to be registered with the Guarantor (Ruda Straw-

czyńska 103a, 26-067 Strawczyn) by sending a complaint sheet

contained in this operating manual, filled in and stamped by an

authorized point of sale or authorized distributor. The fault regis-

tration should contain:

a) type, capacity, serial number, manufacturer number (the in-

formation is located on the rating plate),

b) date and place of purchase,

c) brief description of the fault,

d) detailed address and phone number of Purchaser.

If the following cases are complained about: incorrect combustion

in the device, tar deposits, smoking through the door; the fault

registration should be supplemented with a copy of a chimney

sweep expertise certifying that the flue meets all requirements

specified in the operating manual for a given boiler's capacity.

13) The Guarantor shall not be responsible for exceeding of the peri-

ods mentioned in point 9 above or the Guarantor or its represent-

atives will be ready to remove the defect within the date agreed

with the Purchaser and will not be able to carry it our due to a

reasons not attributable to the Guarantor (e.g. lack of proper ac-

cess to devices, lack of energy or water, force majeure, Pur-

chaser is not present etc.).

14) If the Guarantor, despite being ready to carry the repair, will not

be able to carry out the warranty repair twice because of the rea-

sons attributable to the Purchaser then it is assumed that Pur-

chaser had resigned from the claim included in the guarantee

claim. Notification about the same defect in this mode is not pos-

sible.

15) If the fault complained about cannot be removed and after three

repairs the product is still faulty but can be used, the Purchaser

has the following rights:

a) to obtain a discounted price for the product, proportionally

to the use value of the product;

b) replace the product with one free of faults.

16) The product can be replaced if the Guarantor decides it cannot

be repaired.

17) The Guarantor does not accept liability for the inappropriate

choice of product with respect to the heated area (e.g. device of

too low or too high power with respect to requirements). It is rec-

ommended to choose a device with cooperation with a design of-

fice or the Guarantor. The Guarantor is not liable for loss of data

saved in the equipment and for economic losses and lost profits.

18) The guarantor will refuse the realization of Purchaser’s claims re-

sulting from this document in the case when:

a) will state damage or ripping of leaden seals,

b) identification of product will be impossible (that is the con-

formity of the presented product with a document describing

the equipment, replaced or illegible documents),

c) damages resulting from incorrect transport carried out or or-

dered by Purchaser,

d) particular components of the equipment were willfully re-

placed with non-genuine, used etc., repairs outside the au-

thorized service of the Guarantor etc.

e) damages are mechanical, chemical, thermal and they are

not resulting from causes in the sold product.

f) damages concerns wearing parts, especially: screws, nuts,

handles, ceramic and sealing elements,

g) damages resulting from product usage inconsistently with

the operating manual, that is especially when incorrect

equipment operation resulting from lack of chimney draught

or inappropriate power of the equipment,

h) Faults are not significant and do not have an impact on the

use value of the product.

19) This warranty does not cover:

a) products used for business purposes or industrial uses;

b) components of electrical equipment;

c) damages caused by the other connected equipment, de-

vices or accessories other than those recommended by the

Guarantor.

d) damages occurred as a result action of external impacts,

among others: by the action of force majeure;

e) damages caused by animals,

20) Warranty repairs accepted by the Guarantor are carried out free

of charge. The guarantor can charge the costs connected with

warranty claim only in case when a claim is not accepted as a

result of stating circumstances which are listed in points 17 and

18 mentioned above.

21) Notification of complaint can be considered positive only in the

case of:

a) keeping the time-limits mentioned in this document;

b) fulfilling the other terms and conditions of the warranty;

c) presentation of product proof of purchase - that is invoice or

fiscal receipt, the other proof of purchase, in compliance

with the regulations;

22) Device installation can be carried out by a person holding general

installation qualifications but entry and stamp in the Warranty

Card are required.

23) Device's first start-up, any repairs and other activities, which are

not supposed to be carried out by the User according to the op-

erating manual, can be carried out only by an authorized service

trained by the Guarantor. Device's first start-up is payable by the

Purchaser.

24) Warranty repair is made in the location when the product is oper-

ated. If the claim applies to part of the product, including elec-

tronic equipment /electronic controller, fan etc. then the given part

should be sent to the Guarantor at his expense. Returning faulty

equipment is a condition to accept the claim and replace this

equipment for free. Not returning the above-mentioned part within

7 working days will be a subject to not accept the claim and to

charge its costs to the buyer.

25) Provisions of this document do not limit in any way authorizations

resulting from the claim submitted on the basis of statutory war-

ranty. The warranty also had no influence on the other clamps of

the Purchaser, according to the provisions of law - including these

concerning nonconformity of goods with the contract. The pur-

chaser can exercise powers from the statutory warranty regard-

less of powers resulting from the guarantee. If the purchaser ex-

ercises his powers resulting from the warranty, the period for ex-

ecution of powers resulting from the warranty will be suspended

from the date of notice about the defect. This period will be con-

tinued from the date of refusal by the Guarantor about the execu-

tion of obligations resulting from the warranty or ineffective lapse

of time for their execution.

26) To all matters not settled in this Warranty Card and document the

provisions of the Civil Code Art. 577 - 581 shall apply.

12.1. WARRANTY CONDITIONS “48H SERVICE”

1) The "48h Service" program covers equipment manufactured by

DEFRO Sp. z o.o. Sp. k.

2) Any complaints are to be made at a sales outlet or directly at the

Company on the fax. no. 41 303 80 85, e-mail: serwis@defro.pl,

or by a letter to the company’s address.

3) Fault registration can be completed if the Purchaser has a pur-

chase confirmation and has filled in the Warranty Card correctly

including a complaint sheet.

4) The DEFRO Sp. z o.o. Sp. k. "48h service" does its best to re-

move any faults which make it impossible/difficult for the equip-

ment to operate within the period of two business days from the

day of fault registration.

5) Fault removal time may be prolonged for reasons not dependent

on DEFRO Sp. z o.o. Sp. k. , such as the necessity of replace-

ment of construction elements, lack of spare parts at the supplier,

adverse weather conditions /force majeure/.

6) Failure to carry out repairs within this period cannot constitute a

ground for any claims against DEFRO Sp. z o.o. Sp. k. and Au-

thorized Service Partner.

7) To facilitate contact with service, service hotline for Customers

has been set up: 509 702 720 and 509 577 900. If you call on

these numbers, you will receive the necessary information and

help with any service issue.

We kindly inform that possible replacement of equipment compo-

nent, with the working one, claimed by the user is not unambigu-

ous with the admission of equipment user’s warranty claims and

does not end the complaint processing procedure. DEFRO re-

serves the right to charge the equipment’s user with component

replacement/repair costs, which after expertise/repair was stated

as damaged by the factors independent of the boiler’s manufac-

turer (e.g. short-circuit in electric system, overvoltage, flooding,

mechanical damages not visible to the naked eye etc.) and which

damages were not able to stated during repairing in location of

equipment operation by the service, within 60 days from date of

carrying out the repair. DEFRO will issue an appropriate invoice

for replacement/repair of the subject component with enclosed

expertise protocol. At the same time we inform, that lack of pay-

ment for the invoice including the above-mentioned costs within

14 days from its issuance results in irrevocable loss of warranty

for the used equipment and this information will be entered into

our computer supervision system for equipment within the war-

ranty period. The date when the due amount is credited to the

bank account given in the mentioned invoice is treated as pay-

ment date.

13. WARRANTY CARD

WARRANTY CARD

Confirmation of equipment's quality and completeness

In accordance with the conditions stated herein, warranty for a fireplace insert type

DEFRO HOME IMPULS ....................................................... operated in accordance with the operating.

Equipment manufacturing number*.............................................................................................................

Equipment power**..................................................................................................... kW

User (name and surname)** .............................................................................................................

Address (street, city, postal code)** .............................................................................................................

.............................................................................................................

tel./fax** ........................................ e-mail** .............................................................................................................

Date of purchase Installation date

Start-up date

....................................................................

...................................................................

(stamp and signature of a salesperson) (stamp and signature of fitter) (stamp and signature of the company starting

up the fireplace insert)

The user confirms that:

the equipment has been delivered as complete;

the device showed no failure during the first start-up carried out by a service company,

has received the Operating Manual and equipment's installation manual with this Warranty Card filled in;

has been familiarised with equipment's operation and maintenance..

.................................................................... ...................................................................

location and date

user's signature

* filled by the manufacturer

** filled by the user

The Customer and the installation and service company confirm by their own signature that their personal data can be processed for service register

purposes according to the Data Protection Act of 29 August 1997 Journal of Laws no. 133, item 883.

DEFRO Spółka z ograniczonąodpowiedzialnościąSp. k.

• 00-403 Warszawa, ul. Solec 24/253 • tel. 041 303 80 85 • fax 041 303 91 31 • [email protected] • www.defro.pl •

14. CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE

No. date fault description, repaired elements, description of repairs comments Stamp and signature

of Service

15. WARRANTY CARD