Napoleon TriVista Series User manual

FRENCH PG. 35
W415-1953 / 02.27.19
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [email protected]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fire or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
TriVista™ Series
NEFB50H-3SV / NEFB60H-3SV
INSTALLATION AND
OPERATION MANUAL
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 2021
This appliance has a remote that requires button
batteries that are hazardous to young children.
(NEFB60H-3SV llustrated)

W415-1953 / 02.27.19
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2
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or flammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualified service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
!WARNING
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).
note:
This appliance IS NOT suitable for installation in a bathroom.

EN
W415-1953 / 02.27.19 3
safety information
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
!WARNING
!
WARNING:
This product can expose you to chemicals including lead and lead
compounds, which are known to the State of California to cause cancer, and chemicals includ-
ing BBP and DEHP, which are known to the State of California to cause birth defects or other
reproductive harm. For more information, go to www.P65Warnings.ca.gov.
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.
Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off then turn off power supply.

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table of contents
1.0 general information 5
1.1 dimensions 5
1.2 listing approvals 6
1.3 general instructions 6
1.4 unpacking the appliance 7
1.5 hardware list 7
1.6 rating plate information 8
1.7 label location 8
2.0 installation overview 9
3.0 installation 10
3.1 locating the appliance 10
3.2 grounding the appliance 11
3.3 minimum clearance to combustibles 11
3.4 minimum mantel clearances 11
3.5 rough framing 12
3.6 three-sided, two-sided, and single-sided viewing pre-installation 13
3.7 three-sided, two-sided, and single-sided viewing installation 14
3.7.1 three-sided viewing installation 14
3.7.2 two-sided viewing installation 14
3.7.3 single-sided viewing installation 15
3.8 three-sided, two-sided, and single-sided viewing post-installation 15
4.0 electrical information 16
4.1 NEFB50H-3SV wiring diagram 16
4.2 NEFB60H-3SV wiring diagram 17
4.3 hard-wiring introduction 18
4.4 installation preparation 18
4.4.1 120V hard-wiring 18
4.4.2 240V hard-wiring 19
4.4.3 testing and finishing 19
5.0 operating instructions 20
5.1 operating control panel 20
5.2 operating remote control 21
5.3 remote battery installation 22
6.0 finishing 23
6.1 finishing materials 23
6.1.1 screw-safe areas 23
6.1.2 installing combustible and non-combustible materials 24
6.2 media installation 25
6.3 front glass installation / removal 26
7.0 maintenance 26
8.0 replacement parts 27
8.1 NEFB50H-3SV overview 28
8.2 NEFB60H-3SV overview 29
9.0 troubleshooting 30
10.0 warranty 32
11.0 notes 33
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice. Changes, other than
editorial, are denoted by a vertical line in the margin.
note:

EN
W415-1953 / 02.27.19 5
dimensions
1.0 general information
1.1 dimensions
A
B
15”
(381mm)
1/4”
(6mm)
21 1/4”
(539mm)
1 1/4”
(33mm)
2 3/8”
(60mm)
4 5/16”
(110mm)
8 7/8” (226mm) 9 1/2” (242mm)
3 1/2”
(89mm)
C
Ref. NEFB50H-3SV NEFB60H-3SV
A50” (1270mm) 60” (1524mm)
B48 5/8” (1235mm) 58 5/8” (1490)
C48 13/16” (1240mm) 58 13/16” (1494mm)
TOP VIEW
FRONT VIEW
SIDE VIEW

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6
general information
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
note:
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of
local codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the
Canadian Electrical Code CSA C22.1 in Canada.
1.3 general instructions
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certified surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
Model No. NEFB50H-3SV NEFB60H-3SV
Description 50” three-sided viewing
electric appliance
60” three-sided viewing
electric appliance
Voltage 120V/240V AC
Watts Max. 1500W/3000W
Amps 15 AMP grounded circuit
Appliance Width 50” (127cm) 60” (152.4cm)
Appliance Height 21 1/4” (53.9cm)
Appliance Depth 9 1/2” (241mm)
Net Weight
Gross Weight
As with most electronic devices, your new electric appliance has been designed to operate at temperatures
between 5°C (41°F) and 35°C (95°F). During the colder winter months, allow the appliance to reach room
temperature before turning it on.
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.
1.2 listing approvals
• This appliance is designed to be fully recessed into an enclosure. It is capable of three unique configurations.
• Ensure to test the appliance once installed into the rough-in framing to verify all functions are performing as
intended.
• Finishing materials must be installed in front of the appliance for all installation configurations.
• This appliance can be serviced while it is in an enclosure; however, if the appliance is removed from the enclo-
sure, the finishing materials must also be removed.

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general information
1.4 unpacking the appliance
Ensure to unpack this appliance with 2 people. Reference the hardware list (see “hardware list” section) to prepare
for installation.
N
A
POLE
O
N
Crystal Media
(Large and small)
Hardware Kit
Logs
(Quantities vary by
appliance size)
Exact packaging
location may vary.
Some packaging
has been hidden for
clarity.
Outer Box
Description Quantity
NEFB50H-3SV NEFB60H-3SV
AST4x12 metal screws 6
BFlat head screws 3 4
CMetal bracket 6
DStrain relief 1
EJumper wire (black & white) 2
A C DB E
1.5 hardware list
Manual, Remote, and
Glass Cleaning Cloth

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8
general information
W385-2354
FOYER ÉLECTRIQUE. HOMOLOGUÉ POUR INSTALLATION
DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET
UN STUDIO. APPROPRIÉ POUR INSTALLATION DANS UNE
MAISON MOBILE.
ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM
AND BED-SITTING ROOM INSTALLATION. SUITABLE
FOR MOBILE HOME INSTALLATION.
VOLTAGE: 120/240VAC TENSION: 120/240VCA
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500/3000W PUISSANCE: 1500/3000W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SÉRIE: NEFB50H
MODEL / MODÈLE
DÉSIGNÉ EN AMÉRIQUE DE
NORD PAR WOLF STEEL LTD.
MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746
NEFB50H-3SV
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON LES
NORMES NATIONALES CANADIENNES ET AMÉRICAINES: CSA 22.2 NO. 46 UL 2021
CEFB50H-3SV
1.7 label location
The below illustration is for reference only. Refer to the appliance rating plate for accurate information.
The rating plate must remain with the appliance at all times. It must not be removed.
note:
1.6 rating plate information
SAMPLE
Images are for illustrative
purposes only. Labels may not always
appear exactly where they are illustrated.
Part Number Label
Description
NEFB50H-3SV NEFB60H-3SV
AN/A Serial Number
BW385-2017 “Hot Surface”
CW385-2210 “Do Not Cover”
DW385-2365 120V Hard-Wiring
EW385-2366 240V Hard-Wiring
FW385-2354 * W385-2355 * Rating Plate
GW385-2364 * W385-4506 * Wiring Diagram
HW385-2167 * “Caution”
IW385-2163 * “Warning”
DE
* Located on
back side of
appliance.
F
G
H
I
BC
A

EN
W415-1953 / 02.27.19 9
2.0 installation overview
Single-Sided Viewing Installation
Two-Sided Viewing Installation
Three-Sided Viewing Installation
Your appliance is capable of three unique installation configurations: three-sided, two-sided, and single-sided.
• Appliance is fully recessed into the wall
• Front view only
• Left and right side views are covered
• Appliance is fully recessed into the wall with
one side open
• Front view and left/right side view, depending
on desired open/closed sides
• Appliance is fully recessed into the wall with
both sides open
• Front, left, and right side views
For illustrative purposes only.
For illustrative purposes only.
For illustrative purposes only.
Open Side
Closed Side

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10
3.1 locating the appliance
3.0 installation
!WARNING
• Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not
be tripped over.
• Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fire or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fire hazard.
• Do not run the power cord horizontally, directly below the appliance.
Follow all national and local electrical codes.
note:
Your appliance is recessed into the wall. Select a suitable location that is not susceptible to moisture and is away
from drapes, furniture and high traffic areas.
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, beeding, clothes, curtains, and similar items at least 36” (91.4cm) from the front of
the appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur, possibly resulting in a fire.
• Do not expose the electric appliance to the elements (i.e. rain, snow, etc.)
!WARNING

EN
W415-1953 / 02.27.19 11
installation
3.2 grounding the appliance
3.3 minimum clearance to combustibles
Clearance to Combustibles
Bottom, Sides, Back, and Top 0”
3.4 minimum mantel clearances
Measurements are taken from the top of the appliance.
note:
• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discoloration.
!WARNING
0”
MANTEL
WALL
2”
(51mm)
TOP OF
APPLIANCE
FINISHING
EDGE TRIM
APPLIANCE
• A bonded/grounded power source is mandatory for this appliance.
• This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT
permitted.
!WARNING
Profile View
Minimum mantel height is 0” above the top of the appliance, or 2” (51mm) above the finishing edge trim. This is
due to the reinforced framing behind the finishing materials.
note:

W415-1953 / 02.27.19
EN
12
installation
3.5 rough framing
note:
Ref. NEFB50H-3SV NEFB60H-3SV
D49” (124.5cm) 59” (149.8cm)
Ensure installation complies with all local building codes and requirements.
All viewing options (single-sided, two-sided [left and right], and three-sided) use the same framing dimensions.
Appliance is NOT load-bearing. Carefully consider weight of finishing materials when constructing rough framing.
21 1/2”
(54.6cm)
9 3/4”
(24.8cm)
D
Drywall
Insulation
Ceiling
Image is for illustrative
purposes only.

EN
W415-1953 / 02.27.19 13
installation
3.6 three-sided, two-sided, and single-sided viewing pre-installation
1. Remove the 12 screws from the top and bottom of the appliance (Fig. 3-1).
2. Install the 6 metal brackets (supplied) using the 12 screws previously removed (Fig. 3-2).
Fig. 3-1 Fig. 3-2
C x 6
Side Panel
Side Panel
Side Trim
Fig. 3-3
3. Remove the side trims and side panels from both sides of the appliance by removing the 14 screws (Fig.
3-3). Set the side trims, side panels, and screws aside.
Side
Trim

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14
installation
1. For desired open side, re-secure the side trim using the 7 screws previously removed (Fig. 3-5).
2. For desired closed side, re-secure the side panel using the 7 screws previously removed (Fig. 3-5).
Side Panel
DESIRED
OPEN
SIDE
DESIRED
CLOSED
SIDE
Fig. 3-5
3.7 three-sided, two-sided, and single-sided viewing installation
3.7.1 three-sided viewing installation
3.7.2 two-sided viewing installation
note:
When installed fully recessed into the wall with one side open, the appliance will have a front view and left- or
right-sided view depending on desired open side.
Side
Trim
note:
When installed with both sides open, the appliance will have a front view, as well as left- and right-sided views.
1. Re-secure both side trims using the 14 screws previously removed (Fig. 3-4).
Side Trim
Fig. 3-4
Side
Trim

EN
W415-1953 / 02.27.19 15
installation
1. Re-secure both side panels using the 14 screws previously removed (Fig. 3-6).
Side
Panel
Side Panel
Fig. 3-6
note:
When installed fully recessed into the wall with both left and right sides covered, the appliance will have a front
view only.
1. Lift the appliance into the rough-in framing.
2. Complete wiring (see “electrical information”
section).
3. Secure the appliance by installing 6 screws
(supplied) through the metal brackets (Fig.
3-7).
4. Install finishing materials (see “finishing” sec-
tion). A x 6 Fig. 3-7
3.7.3 single-sided viewing installation
3.8 three-sided, two-sided, and single-sided viewing post-installation

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4.0 electrical information
4.1 NEFB50H-3SV wiring diagram
• Turn off the appliance completely and let cool before servicing. Only a qualified person should service and repair
this electric appliance.
!WARNING
120V AC
240V AC

EN
W415-1953 / 02.27.19 17
electrical information
4.2 NEFB60H-3SV wiring diagram
5
120V AC
240V AC

W415-1953 / 02.27.19
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18
electrical information
4.3 hard-wiring introduction
• Turn off the appliance completely and let cool before servicing. Only a qualified person should service and repair
this electric appliance.
!WARNING
HARD-WIRING CONNECTION
It is necessary to hard-wire this appliance. A qualified electrician must wire the appliance directly to the household
wiring. The wire and power supply breaker must be rated for 120V, minimum 15 amps.
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local
codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the Canadian
Electrical Code CSA C22.1 in Canada.
4.4 installation preparation
1. Locate the desired 14/2 or 14/3 wire conductors to the top right side of the enclosure for the hard-wiring
installation based on the desired 120V or 240V heat output capability.
2. Remove the junction box cover.
3. Place the appliance into the rough-in framing, inserting it far enough into the enclosure to locate the supply
wires to the terminal block.
4. Insert the supply wires through the junction box cover plate with the strain relief (supplied) (Fig. 4-1) and
locate the wires to the specified terminal block location based on desired voltage selection.
4.4.1 120V hard-wiring
1. Ensure the jumper wires (supplied) join terminals 13 to 16, and 14 to 15.
2. Install the ground/bond wire to terminal 22, and L1 to terminal 12.
3. Insert the supply neutral into terminal 19, then jump it over to terminal 11 with the jumper wire (supplied) (Fig.
4-1 and 4-2).
4. Re-install the junction box cover plate.
Fig. 4-1
Fig. 4-2
E x 1
For clarity, framing and some other
components have been hidden.
Jumper Wire
120V AC
D x 1

EN
W415-1953 / 02.27.19 19
electrical information
4.4.2 240V hard-wiring
1. Secure the appliance to the rough-in framing (see “installation” section).
2. Turn on the power supply and test all functions of the appliance (see “operation instructions” section).
3. Install finishing materials (see “finishing” section).
Fig. 4-3
Fig. 4-4
1. Relocate the jumper wires (supplied) to join terminals 15 to 18, and 16 to 17.
2. Install the ground/bond wire to terminal 22 and the supply neutral to terminal 11.
3. Insert line 2 into terminal 20 and line 1 into terminal 19 with the jumper wire (supplied) over to terminal 12 (Fig.
4-3 and 4-4).
4. Re-install the cover plate.
4.4.3 testing and finishing
Jumper Wire
240V AC
If any functions do not operate to the specifications of this manual, review wire configurations and/or call
Napoleon Customer Solutions.
note:
For clarity, framing and some other
components have been hidden.
E x 1
D x 1

W415-1953 / 02.27.19
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20
5.0 operating instructions
• Ensure the house circuit breakers for the power supply are turned on. When initially connecting the appliance to
a power source, the appliance will make a beeping sound to indicate standby mode.
!WARNING
Once the appliance has been hard-wired
to a dedicated 120V / 240V power supply, it is ready to operate.
Power Turns the appliance on / off.
Temperature
Control
Controls appliance temperature.
Settings:
18°C (64°F), 19°C (66°F), 20°C (68°F), 21°C (70°F), 22°C (72°F),
23°C (74°F), 24°C (76°F), 25°C (78°F), 26°C (80°F), 27°C (82°F)
and OFF.
NOTE: When setting °C or °F, the temperature control is OFF.
Holding the button for 5s will switch the temperature from °C
to °F or vice versa.
Timer Turns the timer on / off.
Settings:
00, 30 min., 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h
Heater
Control
Turns the heater and blower on / off.
Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Low heat
H2 - High heat
NOTE: Heater function can be disabled/enabled by holding
the button for 5s. When the heater function is disabled, the
“LO” will be displayed.
Blue Flame Controls flame brightness.
Settings:
F0 - Flame off
F1 - Small flame
F2 - Medium flame
F3 - Bright flame
F4 - Brightest flame
Orange Flame
5.1 operating control panel
This appliance is equipped with a motion sensor. The display panel will turn on
when it detects motion within 0.5 meters (1.6 feet).
note: