Faber e-MatriX 800-500 I User manual

User manual
e-MatriX heat ENG
40011813-1923

User manual e-MatriX heat
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Rating plate:
This user manual is intended for the following electric fires:
e-MatriX 800/500 I,II,III heat
e-MatriX 800/650 I,II,III heat
e-MatriX 800/500 RD, ST heat
e-MatriX 800/500 RD, ST LL heat

User manual e-MatriX heat
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1.0
1.1
1.2
1.3

User manual e-MatriX heat
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Dear user
Congratulations on your purchase of a Faber fire! A
quality product from which you will experience
warmth and atmosphere for many years. We
recommend that you read this manual carefully
before using the fireplace. If any problem arises
despite our strict quality control, you can always
contact your dealer or Glen Dimplex Benelux B.V.
For any warranty claims, it is essential you first
register your fireplace. During this registration,
you’ll find all information regarding our warranty.
Please note!
The details of your electric fire can be
found on page 1 of this user manual.
You can register your fireplace at:
www.faber-fires.eu
Glen Dimplex Benelux B.V.
Address: Saturnus 8
NL-8448 CC
Heerenveen
Tel: [phone]
Email: [email protected]
Info: www.faber-fires.eu
Check
Check the fire for transport damage and
immediately report any damage to your supplier.
Introduction
This product is only suitable for well insulated
rooms or occasional use.
Only have the fire installed by a qualified installer
according to the water and electric safety
regulations. Read this installation manual properly.
CE Declaration
The product complies with the European Safety
Standards EN60335-2-30 and the European
Standard Electromagnetic Compatibility (EMC)
EN55014, EN60555-2 and EN60555-3 these cover
the essential requirements of EEC Directives
2014/35/EU and 2014/30/EU.
Safety instructions for the user
CAUTION:
FAILURE TO FOLLOW THESE
INSTRUCTIONS MAY CAUSE INJURY
AND/OR DAMAGE AND MAY INVALIDATE
YOUR GUARANTEE.
Important Safety Advice
When using electrical appliances, basic
precautions should always be followed to
reduce the risk of fire, electrical shock and
injury to persons, including the following:
If the appliance is damaged, check
with the supplier before
installation and operation.
Do not use outdoors.
Do not use in the immediate
surroundings of a bath, shower or
swimming pool.
Do not locate the appliance
immediately below a fixed socket
outlet or connection box.
Warning:
This heater must not be used for anything
other than normal domestic household
purposes in the country where it was
purchased from a recognized commercial
retailer.
This appliance can be used by children
aged from 8 years and above and persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning use
of the appliance in a safe way and
understand the hazards involved. Children
shall not play with the appliance.
Cleaning and user maintenance shall not
be made by Children without supervision.
Children of less than 3 years should be
kept away unless continuously supervised.
Children aged from 3 years and less than 8
years shall only switch on/off the
appliance provided that it has been placed
or installed in its intended normal
operating position and they have been
given supervision or instruction
concerning use of the appliance in a safe
way and understanding the hazards
involved. Children aged from 3 years and
less than 8 years shall not plug in, regulate
and clean the appliance or perform user
maintenance.

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Warning:
This appliance must be earthed.
The use of an extension lead or multi-plug
adaptor is not advised when connecting
this product to the mains. Connection
through these devices could lead to a risk
of overloading, overheating and even fire
at the extension lead or adaptor due to
inadequate connection quality.
This heater must be used on an
~alternating current supply (~) only and
the voltage marked on the heater must
correspond to the supply voltage.
Do not use this appliance in series with a
thermal control, a program controller, a
timer or any other device that switches on
the heat automatically, since a fire risk
exists when the appliance is accidentally
covered or displaced.
DO NOT use the heater on deep pile
carpets or the long hair type of rugs, or
less than 750mm (30”) away from any
overhanging surface. Keep combustible
materials such as drapes and other
furnishings clear from the front, sides and
rear of the heater. Do not use heater to
dry your laundry. In the event of a fault
unplug the appliance. Unplug the
appliance when not required for long
periods.
The appliance must be positioned so that
the plug is accessible. If the supply cord is
damaged it must be replaced by the
manufacturer or service agent or a
similarly qualified person in order to avoid
a hazard. Keep the supply cord away from
the front of the appliance.
CAUTION:
SOME PARTS OF THIS PRODUCT CAN
BECOME VERY HOT AND CAUSE BURNS.
PARTICULAR ATTENTION HAS TO BE GIVEN
WHERE CHILDREN AND VULNERABLE
PEOPLE ARE PRESENT.
Warning:
In order to avoid overheating, do not
cover the appliance. Do not place material
or garments on the appliance, or obstruct
the air circulation around the appliance,
for instance by curtains or furniture, as
this could cause overheating and a fire
risk. The appliance carries a DO NOT
COVER warning.
Warning:
In order to avoid a hazard due to
inadvertent resetting of the thermal cut-
out, this appliance must not be supplied
through an external switching device, such
as a timer, or connected to a circuit that is
regularly switched on and off by the
utility.
The water sump in this product is treated
with a biocidal product, Silver Biocide in
order to control harmful or unwanted
organisms. This conforms with the latest
relevant ISO standard.
Do not drink the water from the water
sump.
If you intend not using the appliance for
longer than 2 weeks, remove and empty
the water sump.
Cleaning and maintenance
The device must be cleaned and checked by a
qualified specialist to ensure the safe use and to
guarantee a long service life.
The outside of the fire can be cleaned with a clean
damp cloth.
Cleaning of the glass
Remove the glass as described in the installation
instructions. The glass can be cleaned with glass
cleaner. Never use aggressive cleaning agents or
abrasive products.
General
Please note!
Used in an environment where background
noise is very low, it may be possible to hear a
sound which is related to the operation of the
flame and heat effect. This is normal and
should not be a cause for concern. If this

User manual e-MatriX heat
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product experiences a power surge for
whatever reason the product may cut-out.
This is a normal safety feature and the product
will resume operation after 30 seconds.
Thermal Safety Cut-out
A thermal safety cut-out is incorporated in the fan
heater to prevent damage due to overheating. This
can happen if the heat outlet was restricted in any
way. If the cut-out operates, unplug the heater
from the socket outlet and allow approximately 10
minutes before reconnecting. Before switching the
heater back on remove any obstruction that may
be restricting the heat outlet, then continue
normal operation.
CAUTION: IN ORDER TO AVOID A HAZARD
DUE TO INADVERTENT RESETTING OF THE
THERMAL CUT-OUT, THIS APPLIANCE
MUST NOT BE SUPPLIED THROUGH AN
EXTERNAL SWITCHING DEVICE, SUCH AS A
TIMER, OR CONNECTED TO A SWITCH
THAT IS REGULARLY SWITCHED ON AND
OFF BY THE UTILITY.
Manual control (behind access
door)
Button functions, see fig. 1.0:
A = main switch
1 = ON/OFF
2 = pairing
3 = only for maintenance (service engineer)
4 = reduce flame
5 = increase flame
6 = reduce fire crackling sound
7 = increase fire crackling sound
Please note!
Main switch ‘A’ controls the electricity supply
to the fire. To operate the fire, with or without
the heat activated, this switch must be in the
“ON” (I) position.
First time water fill
Ensure that all ball valves are open and
turn on the water supply;
Ensure that the mains switch is in the
“ON” (I) position;
Switch the fire on by pressing the
button. This will be indicated by an
audible “beep”.
oIf the water level is high enough
the flames will automatically
start after 45 seconds.
oIf the water level isn’t high
enough after 45 seconds, fault
code 51 will be displayed:
With the remote control
activated, press ◁or ▷button
to highlight “CD51”. Press ✔to
select. On reset screen, hold ✔
button for 3 seconds to clear the
error. (the fire will come on
automatically).
Switching ON the fire (without heat)
Press the button to turn on the flame effect. This
will be indicated by an audible “beep”. Although the
main lights operate immediately it will take a
further 45 seconds before the flame effect starts.
Switching OFF the fire (standby mode)
Press the button to put the fire into standby
mode. This will be indicated by an audible “beep”.
Remote control
Button functions, see fig. 1.1:
1 = display
2 = menu (home screen)
3 = return
4 = advance
5 = left/right and up/down
6 = confirm
All functions of the fire can be operated
with the remote control.
Due to battery saving, the remote control
screen will turn off after 10 seconds. To
reactivate the remote control, press and
hold the ✔button for 1 second.
The remote control is already connected
with the receiver, so the fire is ready for
use.
Placing batteries in the remote control
Lift off the battery cover on the back;
Place 2 AA 1.5 Volt Alkaline long life
batteries;
Place the battery cover again.
After replacing the batteries, the Date and Time
need to be set first, see section 5.1.
Pairing remote control with receiver
At the Control box, see fig. 1.0:
Turn the main switch in the “ON”(I)
position and the fire will begin to
advertise for 30 seconds automatically.

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With the remote control activated and
'PAIR' showing on the screen's remote,
bring the remote control close to the top
right of the appliance, see fig. 1.2. When
the appliance starts to flash and beep,
press the ✔button once to pair the
remote.
(Alternative: remove the front glass and
bring the remote control into the top right
of the appliance close to the grid, see fig.
1.3, until it starts to flash and beep).
After the initial 30 seconds:
Press the button of the Control box.
The appliance now gives you another 30
seconds to pair the remote control. Now
repeat the last step above.
Default Settings
Setting the temperature indication (°C or °F)
The temperature indication on the display screen
can be changed from °C to °F and the other way
around:
With the remote control activated, press
the button;
Press the ▷button 3 times to select the
Hand icon ( );
Press ✔to confirm;
Press and hold the button for 3
seconds;
Press ◁and ▷to choose between °C and
°F;
Press ✔to confirm.
The maximum temperature set point on the
product is 30°C. You have the option to reduce this
set point:
Press ◁and ▷to choose your maximum
temperature set point;
Press ✔to confirm;
Press three times to return to the
home screen.
Setting the Date and Time
With the remote control activated, press
the button;
Press the ◁button 2 times to select the
Date and Time icon ( );
Press ✔to set Time;
Press ◁and ▷to set the Hour, press ✔;
Press ◁and ▷to set the Minutes, press
✔to confirm the time;
Press ◁and ▷to set the Day, press ✔;
Press ◁and ▷to set the Month, press ✔;
Press ◁and ▷to set the Year, press ✔to
confirm the date;
“dSt” (Daylight Savings Time) will be
displayed, press ▷to select the desired
setting;
Press ✔to confirm.
Setting the Heat Output
With the remote control activated, press
the button;
Press the ▷button 3 times to select the
Hand icon ( );
Press ✔to confirm;
Press the button for 3 seconds;
The current heat setting will be blinking:
LO (900W)
HI (1800W)
FAN (fan only, heat disabled)
Press the ◁and ▷buttons to adjust the
setting;
Press ✔to confirm;
Press the button to exit menu and
return to the home screen.
Basic functions
Main switch ‘A’ controls the electricity supply to the
fire.
Please note!
To operate the fire, with or without the heat
activated, this switch must be in the ‘ON’ (I)
position.
Switching ON the fire (without heat)
With the remote control activated, press
the button;
FIRE will be displayed and ON will be
blinking. Press ✔to switch on the
appliance. This will be indicated by an
audible “beep”.
Although the main lights operate immediately it
will take a further 45 seconds before the flame
effect starts.
Switching OFF the fire (standby mode)
With the remote control activated, press
the button;
FIRE will be displayed and OFF will be
blinking. Press ✔to switch off the
appliance. This will be indicated by an
audible “beep”.

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Manual Mode (heat)
This mode heats the room to the temperature you
have set the remote control to.
(The Manual Mode ignores the Timer Mode, see
section 5.3). The temperature is factory set at
15°C.
Switching ON the Heat
With the remote control activated, press
the button;
Press the ▷button 3 times to select the
Hand icon ( );
•Press ✔to confirm;
•Use ◁and ▷to adjust to the desired
temperature.
Getting the desired flame effect
The fire always starts with minimum flame setting.
Flame Setting
With the remote control activated, press
the button;
Press the ▷button to select FIRE;
Press ✔to confirm;
The current flame setting will be displayed
(F1-F6). Press the ◁and ▷buttons to
adjust the setting. (F1 is the lowest flame
setting and F6 the highest). After selecting
the desired flame setting, press the
button to exit the menu and return to the
home screen. Please give the flame
generator time to react to the changes
you make.
Please note!
Increasing the flame height can lead to
condensation on the glass.
Crackling Sound Setting
With the remote control activated, press
the button;
Press the ◁button to select the Sound
icon ( );
Press ✔to confirm;
The current volume setting will be
displayed (OFF-06). Press the ◁and ▷
buttons to adjust the setting. After
selecting the desired volume setting,
press the button to exit the menu and
return to the home screen.
If the fire is either turned to standby or switched
off entirely, it will always revert to the minimum
flame setting. The crackling sound level will remain
the same as the last sound level as set by the user.
Extended functions
Timer Mode (heat)
Provides greatest flexibility to the user. Four
heating programs (P1-P4) are available throughout
the day and these can be customised for each day
of the week.
Programming the Timer Mode
1. With the remote control activated, press
the button;
2. Press ▷twice to select the Schedule Icon
();
3. Press ✔to confirm;
4. EDIT will be displayed and ON will be
blinking. Press ▷to select EDIT and press
✔. (Days of the weeks are now displayed
at the top of the screen).
Day 1 = Monday
Day 2 = Tuesday
Day 3 = Wednesday
Day 4 = Thursday
Day 5 = Friday
Day 6 = Saturday
Day 7 = Sunday
5. Press ◁and ▷to select the desired day
and press ✔to confirm;
6. P1 (program 1) will be displayed. Press ✔
to program P1.
7. Press ◁and ▷to adjust the ON Hour
time, press ✔to confirm;
8. Press ◁and ▷to adjust the ON Minute
time, press ✔to confirm;
9. Press ◁and ▷to adjust the Temperature
setting, press ✔to confirm;
10. Press ◁and ▷to adjust the OFF Hour
time, press ✔to confirm;
11. Press ◁and ▷to adjust the OFF Minute
time, press ✔to confirm.
12. Press:
-Or the ✔button to program P2 or the
▷button to select P3 or P4 and press
✔to program (follow steps 6-10);
-Or the button to return and select
and program another day (follow
steps 4-10) or copy the newly
programmed heating programs to
other days (see next section);
-Or the button twice to exit.
13. ON will be displayed and EDIT will be
blinking. Press the ▷button once to
select ON and press ✔to activate the
Timer Mode.

User manual e-MatriX heat
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Copy heating programs to other days
To copy newly programmed heating programs
(P1-P4) to other days:
Use ◁and ▷to select the day which has
to be copied.
Press and hold the button for 3
seconds and COPY will be displayed;
Use ◁and ▷to select the desired day.
Press and hold the ✔button for 3 seconds
and PASTE will be displayed and confirms
that the heating programs has been
copied.
Press the button to exit.
Frost Protection Mode
This mode can be used to provide protection
against frost when the fires is switched on. It
maintains a room temperature of 7°C throughout a
24 hour period.
•With the remote control activated, press
◁three times to highlight the Frost icon
();
•Press ✔to activate the Frost Mode;
•To exit the Frost Mode and enter Manual
Mode automatically, press the ◁or ▷
button.
Technical data
Troubleshooting and fault codes remote control
Output
230V
240V
Nominal heat output
1.6kW
1.6kW
Minimum heat output
0.8kW
0.8kW
Maximum heat output
1.6kW
1.6kW
In standby mode
5W
5W
Code
Symptom
Cause
Action
The flame effect will not
start.
No power supply.
Low water level.
The transducers) are not
connected properly.
Check if power supply is connected to wall
socket correctly and the mains switch of the
Control box is in the ON (I) position.
See “First time water fill”, Chapter 4 in user
manual.
Check that the connector(s) is inserted
correctly, see fig. 7.1.
51
e-MatriX will not start or
stopped working and the
LED’s continuously to blink
twice.
Low water level.
The absorption valve (overflow
protection) is activated.
See “First time water fill”, chapter 4.
Switch the mains switch of the Control box to
the “OFF” (0) position, see fig. 4.0-D. Check
all connections on water leakage and turn
the mains switch back in the “ON” position.
See installation manual, chapter 9.2.
56
e-MatriX will not operate,
the LED’s continuously to
blink four times.
Water filling time is too long.
Switch the mains switch of the Control box to
the “OFF” (0) position, see fig. 4.0-D.
Check all connections on water leakage.
Close the ball valves and check the mesh
filter by unscrewing the base of it to see that
it is not clogged with dirt and debris.
Open the ball valves again and turn the
mains switch back in the “ON” position.
The flame effect is too low
on the highest setting.
The transducers and/or air
filter are dirty.
Call for maintenance.
The flame effect is too
high and there is too much
smoke.
The extractor fan doesn’t work
anymore.
Check if the fan, mounted at the top right
inside the fire, is running.
TVH

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Code
Symptom
Cause
Action
Remote is not working.
Low batteries.
Remote isn’t paired to
receiver.
Distance to fire is too far.
Place new batteries, see chapter 5.
Pair the remote control with the receiver, see
chapter 5.
Shortens the distance.
Large amount of smoke
appears grey or colourless.
Lamp failure.
Call for maintenance.
57
e-MatriX will not operate,
the LED’s continuously to
blink three times.
Water leak
Switch the mains switch of the Control box to
the “OFF” (0) position, see fig. 4.0-D. Check all
connections on water leakage and turn the
mains switch back in the “ON” position.
58
e-MatriX will not operate,
the LED’s continuously to
blink once every eight
seconds.
Water level too high.
Switch the mains switch of the Control box to
the “OFF” (0) position, see fig. 4.0-D and call
for maintenance.