Defro home Portal series User manual

operating manual

fireplace

DEFRO HOME PORTAL series

model

translation of original operating manual

edition 8

February 2022

DEKLARACJA ZGODNOŚCI WE

DECLARATION OF CONFORMITY EC

nr DH 4/P1/01/2022

DEFRO R. Dziubeła spółka komandytowa

26-067 Strawczyn, Ruda Strawczyńska 103A

DEKLARUJE / DECLARES

z pełną odpowiedzialnością, że produkt / with all responsibility, that the product

Wkład kominkowy / Fireplace insert

DEFRO HOME PORTAL

(typ/type DEFRO HOME PORTAL)

został zaprojektowany, wyprodukowany i wprowadzony na rynek zgodnie z następującymi dyrektywami:

has been designed, manufactured and placed on the market in conformity with directives:

Rozporządzenie Parlamentu Europejskiego 305/2011 / Regulation of the European Parliament 305/2011

Dyrektywa ErP 2009/125/WE / Directive ErP 2009/125/WE

Rozporządzenie Delegowane Komisji (UE) 2015/1186 / Commission Delegated Regulations (EU) 2015/1186

Rozporządzenie Komisji (UE) 2015/1185 / Commission Regulation (EU) 2015/1185

i niżej wymienionymi normami zharmonizowanymi:

and that the following relevant Standards:

PN-EN 13229:2002

dokumentacja techniczna / technical documentation

Wyrób oznaczono znakiem:

Product has been marked:

Ta deklaracja zgodności traci swą ważność, jeżeli we wkładzie kominkowym DEFRO HOME PORTAL wprowadzono zmiany, została prze-

budowana bez naszej zgody lub jest użytkowana niezgodnie z instrukcją obsługi. Niniejsza deklaracja musi być przekazana wraz z

wkładem kominkowym w przypadku odstąpienia własności innej osobie.

This Declaration of Conformity becomes invalid if any changes have been made to the DEFRO HOME PORTAL Fireplace, if its construction

has been changed without our permission or if the fireplace is used not in accordance with the operating manual. This Declaration shall be

handed over to a new owner along with the title of ownership of the fireplace.

Wkład kominkowy DEFRO HOME PORTAL jest wykonywany zgodnie z dokumentacją techniczną przechowywaną przez:

DEFRO HOME PORTAL Fireplace insert has been manufactured according to technical documentation kept by:

DEFRO R. Dziubeła spółka komandytowa, 26-067 Strawczyn, Ruda Strawczyńska 103a.

Imię i nazwisko osoby upoważnionej do przygotowania dokumentacji technicznej: Mariusz Dziubeła

Name of the person authorized to compile the technical documentation: Mariusz Dziubeła

Imię i nazwisko oraz podpis osoby upoważnionej do sporządzenia deklaracji zgodności w imieniu producenta: Robert Dziubeła

Name and signature of the person authorized to compile a declaration of conformity on behalf of the manufacturer: Robert Dziubeła

Dwie ostatnie cyfry roku, w którym oznakowanie zostało naniesione: 20

Two last digits of the year of marking:

Ruda Strawczyńska, 03.01.2022

miejsce i data wystawienia

place and date of issue

Robert Dziubeła

prezes zarządu / CEO

3 | Page

Dear Customer,

We would like to thank you for choosing the high-quality DEFRO prod-

uct which will ensure your safety and operational reliability.

As our customers, you can always count on the help of the DEFRO

Service Centre, which is ready to ensure the continuous efficiency of your

equipment.

Please note that in order to use the equipment safely and efficiently, it

is crucial to get familiar with the following directions.

•Read and follow this Operating Manual - useful remarks concern-

ing the proper operation of the equipment can be found there.

•Determine if all parts have been delivered or if the fireplace was

not damaged during transport.

•Check the data on the rating plate against the warranty card.

•Prior to starting the device, check the flue connection against

connection recommendations included in this manual and appro-

priate national regulations.

Basic usage rules are to be obeyed while using the equipment. Do not

open the doors during the operation of the device.

DEFRO Service Centre or Authorized DEFRO Service should be al-

ways contacted when any intervention is necessary because only these

parties have original spare parts and are properly trained within the scope

of installation and operation of DEFRO equipment.

For your safety and equipment use convenience please get ac-

quainted with this operating manual and send back a correctly filled copy

of the Warranty Card to the following address:

DEFRO R. Dziubeła sp.k. - Centrum Serwisowe

Ruda Strawczyńska 103a

26-067 Strawczyn

[email protected]

By sending back your Warranty Card, you will be registered in our DE-

FRO products users’ database and we will be able to provide you with quick

and professional technical support.

If you do not send back a correctly filled in Warranty Card and the

equipment quality and completeness receipt within the period of up to two

weeks after the date of installation but no longer than within six months,

after purchasing, the warranty will become invalid. This results in delays

with repairs and the necessity of covering costs of service and traveling

expenses.

Thank you for understanding.

Yours sincerely,

DEFRO R. Dziubeła sp.k.

The content of this Operating Manual is a property of DEFRO R. Dziubeła sp.k.

Any copying, duplicating, publishing of the content of this Manual

without the prior written consent of DEFRO R. Dziubeła sp.k. is forbidden.

Dear Customer,

We would like to inform you that we make every effort to offer the

products of quality fulfilling the most restrictive standards and warrant-

ing operational safety. All the devices are produced in accordance

with the requirements of relevant EU directives and have CE safety

mark confirmed by the Declaration of Conformity EC.

We appreciate all your comments and proposals regarding our

level of service. We appreciate your comments and proposals regard-

ing our devices and the level of service provided by our Partners and

Technical Support/Service.

DEFRO R. Dziubeła sp.k.

| Page 
 
Table of contents 
INFORMATION..................................................................................................................................................................................................... 5 
BASIC SAFETY RULES ....................................................................................................................................................................................... 5 
1. Safety warnings.......................................................................................................................................................................................... 5 
2. Warnings related to operation.................................................................................................................................................................... 6 
INTENDED USE ................................................................................................................................................................................................... 6 
TECHNICAL SPECIFICATION............................................................................................................................................................................. 6 
1. Design ........................................................................................................................................................................................................ 6 
2. TECHNICAL DATA .................................................................................................................................................................................... 7 
3. Equipment .................................................................................................................................................................................................. 7 
4. Fuel parameters......................................................................................................................................................................................... 7 
5. Spare parts................................................................................................................................................................................................. 8 
TRANSPORT AND INSTALLATION .................................................................................................................................................................... 8 
1. Transport and storage................................................................................................................................................................................ 8 
2. Working environment ................................................................................................................................................................................. 8 
3. Hot air distribution system.......................................................................................................................................................................... 9 
3.1. Gravity system for hot air distribution ................................................................................................................................................... 9 
3.2. Forced system for hot air distribution ................................................................................................................................................. 10 
4. Connection to external air intake ............................................................................................................................................................. 10 
5. Installation to the flue ............................................................................................................................................................................... 10 
USAGE AND OPERATION ................................................................................................................................................................................ 11 
1. Introductory remarks ................................................................................................................................................................................ 11 
2. First start-up and operation...................................................................................................................................................................... 11 
3. Damping................................................................................................................................................................................................... 12 
CLEANING AND MAINTENANCE...................................................................................................................................................................... 12 
1. Basic operations and cleaning by the user. ............................................................................................................................................. 12 
1.1. Cleaning before each starting............................................................................................................................................................. 12 
1.2. Window panel cleaning....................................................................................................................................................................... 12 
1.3. Doors/gaskets..................................................................................................................................................................................... 12 
1.4. Furnace chamber................................................................................................................................................................................ 12 
1.5. Removal of deflector made of vermiculite and heat-resistant cladding from the furnace chamber ................................................... 13 
1.6. Flue..................................................................................................................................................................................................... 13 
2. Periodic inspection by authorized service................................................................................................................................................ 13 
3. Shutting the stove down........................................................................................................................................................................... 13 
TROUBLESHOOTING........................................................................................................................................................................................ 13 
MEASURES IN CASE OF FIRE IN THE FLUE /SOOT IGNITION/.................................................................................................................... 14 
REMOVAL DUE TO WEAR-OUT ....................................................................................................................................................................... 14 
REMARKS ON FIREPLACE INSERT USAGE................................................................................................................................................... 14 
PRODUCT WARRANTY TERMS AND CONDITIONS ...................................................................................................................................... 14 
1. Warranty conditions “48h Service”........................................................................................................................................................... 16 
WARRANTY CARD ............................................................................................................................................................................................ 17 
CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE......................................................................................................................... 18 
WARRANTY CARD (copy to send back)............................................................................................................................................................ 19 
COMPLAINT FORM ........................................................................................................................................................................................... 21 
COMPLAINT FORM ........................................................................................................................................................................................... 23 
COMPLAINT FORM ........................................................................................................................................................................................... 25 
REGISTER OF INSPECTIONS OF SMOKE DUCT........................................................................................................................................... 26 
 

5 | Page

1. INFORMATION

The operating manual is an integral and essential part of the prod-

uct and must be forwarded to the user also in the case when the prop-

erty is transmitted. Users should carefully read the manual and save it

for the future because all remarks included there are important guide-

lines concerning safety during installation, usage and maintenance.

Installation of the fireplace must be carried out in accordance with

the mandatory standards in the country of destination, according to

guidelines of the manufacturer and by qualified personnel. Improper

installation of the device can be a reason for personal injuries and dam-

age to property for which the manufacturer is not liable.

A fireplace can be used only for the purpose it was explicitly in-

tended. Any other use should be treated as inappropriate and in con-

sequence as dangerous.

In the case of error during installation, usage or maintenance

works caused by non-observance of the legislation, applicable regula-

tions or instructions contained in this manual (or others, delivered by

the manufacturer) the manufacturer rejects any contractual or non-con-

tractual liability for resulting damages and the warranty for the device

becomes void.

All illustrations, pictures and photos are only indicative.

Versions of the publication

Due to continuous improvement of the product, DEFRO reserves

the right to update this publication without prior notice.

The content of this Operating Manual is a property of DEFRO. Any

copying, duplicating, publishing of content of this User’s Manual without

the prior written consent of DEFRO is forbidden.

Manual storage and browsing of its contents

We recommend taking care of this manual and storing it in an eas-

ily and quickly available location. If this manual has been lost, damaged

or destroyed you should request a copy in the sales outlet or directly

from the Manufacturer providing identification data of the product. All

the most important information included in the operating manual is

marked with “bold” and has symbols pointing out the user’s attention to

hazards that can be present during the operation of the fireplace insert.

The symbols used in the text are explained below:

Danger!

Direct threat to life and health! Non-compliance with the

recommendations marked in this way and misuse may

result in death or major injuries.

Danger!

Danger from electrical voltage! Incorrect installation and

incorrect electrical connections may cause danger to life

by electric shock.

Note!

Warning symbol indicating that you should read carefully

and understand the given information, to which it relates.

Non-compliance with those recommendations may re-

sult in major damage to the equipment and create a haz-

ard to the user or the environment.

Danger!

Direct threat to health! Non-compliance with the recom-

mendations distinguished in this way may cause a fire or

burns.

Hint!

Informative symbol. Useful information and hints are

marked in this way.

2. BASIC SAFETY RULES

2.1. SAFETY WARNINGS

•The national and local provisions should be met.

•The equipment should be installed in compliance with

the legal standards applicable in the given location, re-

gion or country.

•The equipment should be used by persons (including

children) with impaired physical, sensory, and mental

capabilities and by persons without experience and re-

quired knowledge provided that such operation is not

carried out under their supervision or after proper in-

struction by a person responsible for their safety.

•You should always observe the guidelines given in the

operating manual to ensure the correct use of the

equipment and to prevent accidents.

•Operation and adjustment should be carried out by

adults. Errors and incorrect settings can cause hazard-

ous situations and/or incorrect operations.

•Prior to any operations the user (or any person oper-

ating the equipment) should read and understand the

whole contents of this manual.

•Equipment should be used only as intended. Each

other use is considered as misuse and hazardous as

a consequence.

•The equipment should not be used as a ladder or ob-

ject to lean against.

•Prior to installation, you should make sure that the

substrate will resist the force of the equipment consid-

ering its weight.

•In the case of disturbances in operation, the equip-

ment can be restarted only when the occurred problem

has been removed and the equipment is brought back

to its original condition.

•The user is fully responsible for misuse of the product

and relieves DEFRO from any civil and criminal liabil-

ity.

•All types of modifications or replacement of equipment

parts with non-original components or without authori-

zation may present a risk for the operator and relieves

DEFRO from any civil and criminal liability.

•Incorrect installation or maintenance (incompatible

with the contents of this manual), can cause injuries to

people, animals or property damage. Then DEFRO

shall be relieved of any civil or criminal liability.

•Part of the fireplace insert surface is very hot (doors,

handle, window panel, flue gas discharge pipe, etc.).

You should avoid direct contact with such components

without suitable protective clothing or protective equip-

ment such as e.g. heat-resistant gloves.

•Do not touch the window panel after heating up the

fireplace insert.

•Keep children away from the equipment when it is op-

erating because each hot surface can cause burns.

•It is forbidden to use a fireplace insert when glass is

cracked.

•Do not place and dry the underwear on the equipment.

Possible dryers for hanging underwear or similar

should be located at an adequate distance from the

equipment - fire hazard.

•It is absolutely forbidden to open the doors if the flue

is on fire. Then call the appropriate services.

•It is recommended to keep a distance 400 mm be-

tween hot parts of the fireplace insert and medium in-

flammable materials; otherwise use commercially

available insulation materials. Apply this hint also for

6 | Page

furniture, curtains etc. The minimum distances are

given in point 5.2 of the operating manual.

•It is absolutely forbidden to use flammable liquid for

equipment firing up.

•If the substrate, on which the equipment is located, is

made of inflammable materials, such as parquet or

floor lining then you should place a protective plate un-

der it (the plate should protrude 250-300 mm from the

front of the equipment).

2.2. WARNINGS RELATED TO OPERATION

•Equipment should be shutdown in the case of failure

or incorrect operation.

•Fuel used in the fireplace insert should meet the con-

ditions described in this manual.

•Internal parts of the fireplace insert should not be

washed with water.

•Avoid contact with water; above all do not wash any

painted surfaces until they are fully cured. The coating

on new devices is not an anti-corrosion coating; heat-

resistant paint achieves its protective properties only

after curing under the influence of heat (after several

ignitions).

•Do not expose the body to the action of hot air for a

long period of time. Do not heat excessively the room

where you are staying and where the equipment is in-

stalled. It may have an adverse impact on physical

condition and be a reason for health problems.

•Equipment should be installed in the rooms with fire

protection and equipped with all required components

such as supply (with air) and flue gas discharge.

•Fireplace insert and cladding made of ceramics should

be stored in rooms free from moisture and they cannot

be exposed to adverse effects of the weather.

•It is not recommended to place the body of the fire-

place insert directly on the floor and if such floor is

made of inflammable materials it should be properly

insulated.

•To facilitate possible interventions by the technical

personnel you should not place the fireplace insert in-

side the closed rooms and just by the walls which can

also disturb air intake.

•Always make sure and check whether doors of the

combustion chamber are tightly closed when the

equipment is operating.

•Equipment consumes exact amount of air that is re-

quired for the combustion process; it is recommended

to connect the fireplace insert to air intake from outside

using a suitable pipe and through a special outlet lo-

cated at the back of the equipment.

ADDITIONAL INFORMATION

•You should contact sales outlet or qualified personnel

authorized by DEFRO in the case of any problems.

Request original spare parts if the repair is necessary.

•Use only fuel with properties compatible with the rec-

ommendations of this operating manual.

•Check and clean flue gas discharge ducts (connecting

piece to flue) periodically.

•Store this manual carefully because it should be avail-

able for a whole period of equipment operation. In the

case of sale or giving the equipment to the other user

you should always make sure whether the product has

the manual enclosed.

•Request a new copy from an authorized sales outlet in

DEFRO company if it has been lost.

3. INTENDED USE

DEFRO HOME PORTAL fireplace insert as a furnace with manual

fuel charge is intended for enclosing or installation into a recess. Hous-

ing should not be permanently bonded with the insert, you should have

an option to disassemble it.

DEFRO HOME PORTAL fireplace insert is intended for combus-

tion of hardwood e.g. beech, hornbeam, oak, acacia, maple, birch etc.

with moisture content below 20%. It is intended for heating of houses

and spaces where it is installed. It can be also used as an additional

source of thermal power.

4. TECHNICAL SPECIFICATION

4.1. DESIGN

Body (1, pictures 1, 2, 3) of the DEFRO HOME PORTAL fireplace

insert is a steel jacket, with a combustion chamber located inside (2).

Floor creating chamber for air intake is a basis for the insert. The rear

wall and side walls of the combustion chamber are lined with claddings

made of concrete insulating refractory. The front wall of the combustion

chamber is restricted by steel doors (3) with heat-resistant window

panel (4) and lock (5).

Picture 1. Design of the DEFRO HOME PORTAL fireplace insert with

swing doors. Maximum opening of the doors (approx. 100 degrees).

1 –body, 2 –furnace chamber with ceramic claddings, 3 –spacer of

the frame, 4 –heat-resistant window panel, 5 –handle with a lock, 6 –

slider for adjustment of air supply, 7 - blanking plug for the side air in-

take opening, 8 –air pipe, 9 –flue, 10 –deflector, 11 –openings of the

flue gas afterburning system, 12 –grate, 13 –ash-pan, 14 - reducer

with an air intake connector, 15 - blanking plug for the bottom opening

for the air intake, 16 –adjustment mechanisms of air inflow to the fur-

nace.

The fuel is combusted on the floor of the heat exchanger which is

lined with heat-resistant material. Deflector (10) is located over the

combustion chamber. It directs flue gas flow and improves the degree

of heat exchange.

Air necessary for the combustion process is supplied through the

air supply openings (14, 15). The wood is combusted on the floor of the

combustion chamber supplied with a grate (12) and ash-pan located

below (13). A fireplace insert is equipped with an air adjustment mech-

anism (16) controlled with a slider (6). Openings for the flue gas after-

burning system (11) are additionally located in the rear wall of the fur-

nace chamber.

Flue gases are removed to the chimney through a flue (9) located

in the upper wall of the fireplace insert.

210

~100

7 | Page

4.2. TECHNICAL DATA

Table 1. Technical data for the DEFRO HOME PORTAL fireplace in-

serts.

Parameter name

unit

value

Nominal power

12.0

Flue size

200

Diameter of air intake socket

125

Efficiency

80.5

Seasonal energy efficiency

CO emission for 13% O2

0.0678

Combustion temperature

°C

248

Weight1)

203±10

Flue gas stream for nominal power

g/s

11.15

Minimum draught at rated power

12±2

Fuel consumption

kg/h

3.7

Recommended single charge

Maximum length of chunks

500

Fuel type

dry hardwood (max. 20% of

moisture content)

Type of heater

of periodic combustion

1) Device weight depends on the selected design version and its equipment.

Picture 2. Dimensions of the DEFRO HOME PORTAL ME fireplace

insert.

Picture 3. Dimensions of the DEFRO HOME PORTAL ME G fireplace

insert with a view of the insert with a maximum opening of the doors.

4.3. EQUIPMENT

The fireplace is delivered on a pallet, foil-wrapped and is fully as-

sembled. Scope of delivery can include additional components and

subassemblies, according to the order. Components that are standard

equipment are specified in table 2.

Table 2. Equipment of fireplace.

Standard equipment of fireplace

unit

Quan

tity

Operating manual for fireplace

pcs.

Ceramic lining of furnace chamber

set

DH sponge

pcs.

4.4. FUEL PARAMETERS

Fireplace insert is intended for the combustion of wood from de-

ciduous trees (oak, hornbeam, ash, beech, birch) with moisture content

below 20% (wood seasoned in proper conditions for at least 2 years).

The maximum length of chunks is given in table 1 It is allowed to use

wood briquet.

It is not allowed to use wet wood (extensive contamination of fire-

place and soot emission and decrease of furnace energy efficiency).

It is forbidden to use all other fuels, min. coal, softwood from conif-

erous trees, wood from tropical trees and any liquid fuels.

It is forbidden to combust all types of litter and wood wastes. Firing

with inadmissible materials in the fireplace may result in damage to the

fireplace and life and health hazard to the users (toxic flue gas from

chemicals).

620

101

>1247

66 430

545

768

618

513

629 58

396

161

740

538

889

194

457

894

621

481

634

1242

541

160

48 16

>1354

528

725

975

636

889 571

194

125

8 | Page

Use of bad quality fuel or incompatible with the above-

mentioned recommendations would cause irregulari-

ties in the operation of the equipment and can lead to

loss of warranty and decline of the liability for the prod-

uct.

The fireplace is not a furnace intended for the combus-

tion of wastes and forbidden fuels cannot be com-

busted in it.

Wood should be seasoned minimum two (2) years. Fir-

ing with wet wood, with low calorific value, decreases

the efficiency and has an adverse influence on dry

stove lifetime.

It is not recommended to use softwood and resinous

woods as fuel. It causes intensive smoke concentration

and the necessity to clean the equipment and flue more

often.

It is forbidden to combust coal, wood from tropical

trees, chemical products, liquid fuels etc., e.g. oil, alco-

hol, petrol, naphthaline, laminated, impregnated boards

etc., paper, cardboards, old clothes, wastes.

It is forbidden to exceed the recommended amount of

charged fuel, because it may cause overheating of the

equipment.

DEFRO R. Dziubeła sp.k. does not accept liability for

damages caused or improper burning of fuel if the fuel

used is prohibited.

4.5. SPARE PARTS

To obtain information on the availability of spare parts for the fire-

place or inquiries about equipment servicing please contact with DE-

FRO Service Center or Authorized DEFRO Service.

DEFRO R. Dziubeła sp.k.

Service Centre

Ruda Strawczyńska 103a

26-067 Strawczyn

[email protected]

5. TRANSPORT AND INSTALLATION

5.1. TRANSPORT AND STORAGE

Fireplace is delivered on a pallet, foil-wrapped and is fully assem-

bled. It is recommended to transport the fireplace insert, in such pack-

ing condition, as close as the possible target location for installation,

which will minimize the possibility of damage to the device housing.

All remaining parts of the packing should be removed in such a

way that it will not pose any hazard to people and animals.

The fireplace is to be transported in a vertical position!

Appropriate lifts are to be used for lifting and lowering the fireplace

insert. For transport, the fireplace insert is to be secured against mov-

ing and tilting on a vehicle's platform by means of belts, wedges and

wooden blocks.

A fireplace insert is to be stored in a non-heated room, under a roof

and with efficient ventilation.

Prior to installation, it should be determined if all parts have been

delivered and if they are in good technical condition.

In a version with lifted doors (G versions) it is obligatory to check

the arrangement of ropes with carabiners to ensure that they are led

vertically on both sides of the unit, do not catch on the other compo-

nents and do not jam the mechanism.

Before first lifting of the doors in the G version fire-

places, you should absolutely remove the transport

protections!

Failure to observe the above recommendation

may cause problems in the operation of the guillotine

mechanism and even lead to its damage. DEFRO R.

Dziubeła sp.k. shall not be liable for any damages re-

sulting from failure to observe the recommendation.

5.2. WORKING ENVIRONMENT

DEFRO HOME PORTAL fireplace insert should be in-

stalled in compliance with the requirements of the cur-

rently applicable standards and legal regulations and

the detailed regulations of the target country. In Poland,

these conditions are regulated by the Regulation of the

Minister of Infrastructure of 12 April 2002 on technical

conditions which should be fulfilled by buildings and its

location. (Journal of Laws no. 75 of 2002 item 690 as

amended) and Polish Standard PN-EN 13229:2002 Inset

appliances including open fires fired by solid fuels. Re-

quirements and test methods.

The fireplace insert should be installed in a suitable location allow-

ing opening of the doors and carrying out regular maintenance works.

The environment should be:

•adapted to operating conditions,

•equipped with a power supply 230V/50Hz,

•equipped with a suitable flue gas exhaust system,

•equipped with an external ventilation system,

•equipped with an earthing system with the CE certificate.

Design of the system should allow assembly and disassembly

without damaging the system and the insert.

The correct setting of the insert is necessary to obtain the satisfac-

tory heating level of the residential unit. Prior to assembly, it is neces-

sary to select suitable position for stove installation. Check minimum

safe distances from materials susceptible to heat or inflammable ma-

terials such as load-bearing walls and other walls or wooden compo-

nents, furniture etc. Exemplary installation of a fireplace insert is pre-

sented in picture 8.

80 mm

obudowa

izolacja wewnątrz obudowy

z materiałów niepalnych

fasada wkładu

kominkowego

80 mm

min. 5 mm

ściana

80 mm

Wall

Facade of the fi-

replace insert

Insulation inside

the housing made

of incombustible

materials

Housing

9 | Page

Picture 4.4Exemplary installation of the fireplace insert.

ATTENTION!!!

Lack of expansion joint may be a reason for equipment damage.

Installation of the fireplace inconsistently with the minimum dis-

tances from the system results in loss of warranty!!!

Installation of the fireplace insert should observe the following

safety rules:

•minimum distance 80 mm on the side and rear of the equip-

ment body from the non-flammable materials.

•minimum distance 200 mm from the side and rear of the me-

dium inflammable materials,

•minimum distance 800 mm from front wall, where the me-

dium inflammable materials cannot be located.

•objects made of highly inflammable materials should be lo-

cated in a distance minimum of 2000 mm from the furnace.

If it is not possible to maintain the above-indicated distances then

you should apply process and building measures to avoid fire hazards.

In the case of contact with a wooden wall or wall made of other inflam-

mable material it is appropriate to insulate flue gas discharge pipe.

In case of floor made of inflammable materials, it is ap-

propriate to prepare a plane protecting the floor and ex-

ecute protection in accordance with the standards ap-

plicable in the given country.

Fireplace insert should be located on a substrate with a suitable

load-bearing capacity. In accordance with the Polish Standards each

square meter of the floor slab in the single-family building should trans-

fer load of 150 kg. If this condition is fulfilled the fireplace insert manu-

factured by DEFRO can be installed without needing to reinforce the

floor slab.

Nonetheless, if you are not sure about design of the floor slab,

where the fireplace insert is to be installed, you should absolutely con-

tact with the building designer to reinforce the floor slab or execute a

special structure distributing the weight on a larger area.

Flooring in the room, where the fireplace is to be in-

stalled, should be properly dimensioned, to maintain

the load.

To ensure correct operation of the fireplace insert you should en-

sure the suitable inflow of air required for combustion (it is appropriate

to ensure approx. 40 m3/h) in accordance with the installation stand-

ards and standards applicable in the given country. The volume of the

surrounding environment should not be less than 30 m3. You should

assume that the combustion of 1 kg of wood requires ~8 m3of air.

If several inserts are to be used in one room the air de-

mand should be met for each insert.

Insert housing should ensure access of air necessary for ventila-

tion, air circulation in the housing. In the bottom part of the installation

(under the insert) it is appropriate to ensure air supply openings ensur-

ing air supply for combustion. To ensure correct discharge of hot air

from the hood you should install exhaust openings ended with air

grilles. These openings should be made in a way ensuring that they

cannot be plugged. They should be ended with grilles.

It is required to keep the expansion joint around the door frame of

the fireplace, that is minimum distance not lower than 5 mm. During the

designing of the system, it is required to consider also possible assem-

bly of a frame (which is an optional component), to ensure that after its

assembly the minimum expansion joint between the frame and the sys-

tem will be kept.

Fireplaces in the G version are not intended for a so-called “hot”

installation due to the required cooling of the doors mechanism. Instal-

lation of the DEFRO HOME INTRA G fireplace insert in such a system

will void the warranty. It is indicated to use a bigger expansion joint, in

particular between the front of the body and the installation (it should

be from 20 do 30 mm), what translates into longer and trouble-free op-

eration of the doors mechanism.

The active area of the grille should be selected correspondingly to

power of the insert. It is assumed that it should equal to 40 - 60 cm2per

1 kW of power of the insert. Recommended active surfaces:

•fireplace insert power to 10 kW - grille cross-section min. 500

cm2,

•fireplace insert power to 15 kW - grille cross-section min. 700

cm2,

•fireplace insert power over 15 kW - grille cross-section min.

800-1200 cm2 and more.

Air can be supplied from adjacent rooms, provided that they are

equipped with external air supply and they are not intended for a bed-

room and bathroom, and where fire hazard is not present, for example:

garages, woodsheds, inflammable materials storage. You should ab-

solutely observe the recommendations of the applicable standards.

The temperature over the insert, inside the hood, is very high.

Therefore it is necessary to install a decompression relief plate inside

the hood, in distance ~40cm from the ceiling of the room. It prevents

heating of the ceiling in the room, heat losses and forces the installation

of exhaust grilles below it emitting the heat from the relief chamber over

the insert. Relief grilles are installed alternately on both sides of the

housing - below and over the relief plate.

Before installation of the fireplace insert with lifted

doors (G versions) you should check the correctness of

operation of the lifting mechanism and in particular, you

should check the arrangement of ropes with carabiners.

5.3. HOT AIR DISTRIBUTION SYSTEM

5.3.1. GRAVITY SYSTEM FOR HOT AIR DISTRIBUTION

In the case of heating of small areas, e.g. room where the fireplace

insert is installed, and adjacent rooms, you should select a gravity sys-

tem for air distribution, when the hot air will rise upwards to the chamber

in heating ducts by way of thermal lifting forces.

Using of the gravity system you should use properly insulated and

short (not exceeding 3 m) distributing ducts. For this system it is not

recommended to distribute hot air to too many rooms. Also, the use of

too long pipes (over 3 m from the flue) increases resistance and de-

creases air flow velocity which causes that gravity flow is not effective.

Ceiling

wall

Decompression

grille

Decompression

ledge made of in-

combustible mate-

rials

Hot air outlet grille

Air inlet grille

10 | Page

5.3.2. FORCED SYSTEM FOR HOT AIR DISTRIBUTION

Picture 5 Hot air distribution system.

The application of forced system for hot air distribution (DGP) re-

quires the installation of air supply device (turbine). It sucks hot air

heated by the fireplace insert and forces it to all branches of the system.

In such a case you should use a pipe connecting the flue with air supply

unit with the biggest possible cross-section and the smallest possible

length

Installation of the DGP system should be entrusted to a

specialized company, which will check heat demand for

the given area and will correctly design the connection

system and arrangement of the individual parts.

5.4. CONNECTION TO EXTERNAL AIR INTAKE

Room, where the fireplace insert is installed, should be equipped

with inflow of air in the minimum amount required for the correct com-

bustion process and for room ventilation. This can be done by execut-

ing fixed vents in wall directed to the outside or through independent or

common ventilation ducts.

Picture 6 Connection of fireplace insert to the external air intake.

External wall near the stove should have through the opening, pro-

tected with a grille on the internal and external side, for this purpose.

Furthermore, the air intake should be:

•directly connected with the room, where the fireplace insert

is to be installed,

•protected with grille, metal net or suitable cover not restrict-

ing minimum cross-section,

•located in a way preventing plugging it,

•located with consideration of proper distances preventing

swirling of air (e.g. with respect to the windows).

The DEFRO HOME PORTAL fireplace insert offers several options

to connect the air intake: from the back and from the right and left side.

The connection of the air duct to the fireplace insert is implemented

through the reducer that is supplied as a part of the set. After removal

of the blanking plug of the air intake it should be installed in the required

location, what is illustrated in the following picture.

Picture 7. Three options to connect the reducer to ensure the supply to

the external air inlet.

5.5. INSTALLATION TO THE FLUE

The fireplace insert should be connected to the individual flue. The

size of the chimney draught should equal:

•minimum draught −6 ± 1 Pa,

•medium, recommended draught − 12 ± 2 Pa.

•maximum draught - 15 ± 2 Pa.

During execution of opening for flue gas discharge pipe, you

should consider the possible occurrence of inflammable materials. If

the opening will pass through the wooden wall or wall made of material

sensitive to heat then you should obligatorily maintain the minimum dis-

tance from flammable material (value given on the certification label of

the pipe), with possible additional insulation using proper materials

(thickness 1.3 - 5 cm, heat conductivity min. 0.07 W/m °K).

As an alternative it is recommended to use insulated industrial

pipe, which can be also used outdoors, to avoid the occurrence of con-

densate.

Picture 8. Connection of fireplace inserts to flue.

For correct operation connector between the fireplace insert and

flue or smoke duct should be executed acc. to the below recommenda-

tions:

•horizontal sections should have a minimum slope of 3% to-

wards the top,

•length of the horizontal section should be minimum and

should not exceed 2/3 metre,

•a number of changes of directions, inclusive of the use of the

“T” component, should not exceed 4.

wylot gorącego

powietrza

kratka wentylacyjna

komory

dekompresyjnej

króciec

wylotu spalin

obudowa

z izolacją

dopływ powietrza

z zewnątrz

do spalania

izolowana półka

dekompresyjna

kratka wylotu

powietrza

konwekcyjnego

dopływ powietrza

konwekcyjnego

rozeta

średnica łączenia

z przewodem

kominowym

materiałniepalny

przewód kominowy

zaprawa

wyczystka

łącznika

Flue

Incombustible material

Mortar

Rosette

Cleanout opening of con-

nector

Diameter of connection

with the flue

Cleanout opening

11 | Page

A chimney or individual smoke duct should meet the following require-

ments:

•be resistant to combustion products, water-proof and suitably

insulated, in compliance with conditions of use,

•be made of materials resistant to normal mechanical

stresses, heat, the action of combustion products and possi-

ble condensate,

•be vertical with change of axis direction not exceeding 45°,

•be adequately separated with void space or suitable insula-

tion from combusted and inflammable materials,

•have preferably circular internal cross-section: square or rec-

tangular cross-section should have rounded corners with ra-

dius not smaller than 20 mm,

•internal cross-section should be constant, free and independ-

ent,

•have a rectangular cross-section with the maximum ratio be-

tween two sides equal to 1.5.

It is forbidden to use mechanical exhaust ventilation

when the insert is not connected to an external air in-

let.

The fireplace insert should not be used if the chimney

draught is too low.

6. USAGE AND OPERATION

6.1. INTRODUCTORY REMARKS

Prior to installation of the fireplace insert you should make several

test fire ups. During test firing up you should check the operation of the

chimney damper and the other mechanical systems of the equipment.

During the initial period after installation, the fireplace insert should

be operated with power equal to approx. 30% of rated power and in-

crease temperature gradually. It allows gradual removal of internal

stresses preventing occurrence of thermal shocks. Furthermore, such

method of operation improves the durability of the insert.

The fireplace insert is subject to expansion and shrinkage during

warming and cooling down stage what may cause slight squeaks. This

is an absolutely normal phenomenon because the structure of the fire-

place is made of rolled steel and this phenomenon shall not be consid-

ered as a defect.

Do not stay near the stove during several first fire ups. It is also

required to vent the room. Smoke, odor of paint, silicone and other ma-

terials used for the execution of the installation will disappear after sev-

eral fire ups. However, we remind that they are not harmful to health.

It is good practice to ensure efficient ventilation during

first firing-up because small amounts of smoke and

odor or paint and other materials will be emitted from

the fireplace insert.

Do not use a non-installed fireplace insert. Test firing

up is an exception.

6.2. FIRST START-UP AND OPERATION

Before first start-up it is obligatory to seal the equip-

ment in accordance with the enclosed manual.

Firing from the top is a recommended method of firing of the fire-

places. Prior firing up you should set a slider of air inflow adjustment to

maximum opening (marking on handle, presented in picture 9). Then,

open the doors of the fireplace insert and place fuel on the grate as

follows: place split thick chunks at the bottom, then another layer of

thinner chunks. Place small slivers at the top, where you may addition-

ally place eco-friendly kindling.

It is important to ensure free space (approx. 1 cm) between each

of the chunks.

Single fuel charge is given in table 1.

It is forbidden to use other materials than described

in this manual for firing up, in particular flammable

chemicals such as: oil, petrol, solvents and others.

closed/open

Picture 9 Setting of the slider for air inflow adjustment.

If the draught in the chimney is not sufficient then you may unseal

by the minimum opening of the fireplace doors during the initial firing

up stage. If the fireplace insert is not supplied with the air from outside

then it is required to supply a sufficient amount of the air by opening a

window in the room where the equipment is located.

You should use only hardwood (recommended beech, oak, horn-

beam, birch), preferably debarked, of low moisture content (below

20%).

During combustion, the doors should be opened only when the

fuel is being added. Recharging should be made only when only an

ignition layer, in the form of glow, remains in the furnace. Before adding

the wood, it is required to spread the remaining layer of glow and refill

the combustion chamber with wood - in accordance with picture 10.

Intensity of the combustion process should be set with the “air inflow

adjustment slider”. The correct flame should have a light-yellow color

and a length of approx. 20-40 cm, depending on the power of the boiler,

after approx. 2-3 minutes from charging. If there are problems to obtain

the correct flame in a short time - you should increase the opening of a

flow damper and set the target position after firing up.

Picture 10 Method of fuel arrangement

Never stand in front of the fireplace insert’s door while

opening. Burn risk.

Odor of paint from the body will be released during the first several

hours of combustion. This is completely normal. You should strongly

vent the room at that time. Check the tightness of joints once again

when fuel is completely burned out and equipment has been cooled

down.

Housing components will be very hot during operation.

You must exercise caution.

For fireplaces of higher power (ME) and doors of the large area

there can be a momentary draw back of smoke into the room during

the opening of the doors. It is normal for such types of fireplaces. If the

zamknięte

otwarte

12 | Page

amount of such smoke is considerable and lasts for a whole duration

of doors opening then it is absolutely required to check possible causes

acc. to the guidelines given in chapter 8.

You should control the level of filling of the container with ash.

Overfilling of containers results in a lack of cooling of the grate and

limits air supply for combustion. To empty the container you should

damp a fireplace, close inflow of air for combustion and wait until sur-

face and parts of the fireplace insert cool down. Then open the doors

of the insert, remove the grate and take out the container. Remove ash

from the container and re-install in the body of the insert. It is recom-

mended to empty ash container prior to each successive start-up of the

equipment.

6.3. DAMPING

Damping is executed by closing inflow of primary air. In such a

case you should wait until the fuel completely burns out in a natural

way.

If it is necessary to quickly damp a flame you should charge fur-

nace chamber with dry sand or ash. It is not allowed to damp a flame

by pouring it with water because it may damage components of the

equipment.

After a longer break in equipment’s operation you

should check the flow capacity of the flue.

7. CLEANING AND MAINTENANCE

All operations related to the cleaning of all components

should be carried out when the fireplace is completely

cold. It is required to use protective gloves.

It is forbidden to clean the equipment (all painted com-

ponents and gaskets) using chemicals, liquids and

moist cloths, towels, industrial wipers etc. Discolora-

tions, sources of corrosion may occur if the mentioned

rules are not observed and they are not covered by the

warranty.

It is a good practice to ensure good ventilation of the

room during the cleaning of the fireplace.

7.1. BASIC OPERATIONS AND CLEANING BY THE USER.

Any service and maintenance works are to be carried out with me-

ticulous care and only by adults familiarized with this manual. The fire-

place insert should not be cleaned in the presence of children.

Any service and maintenance works are to be carried

out with meticulous care and only by adults familiarized

with this manual. The dry fireplace insert should not be

cleaned in the presence of children.

Protective gloves, glasses and headgear are to be worn

to operate the equipment.

7.1.1. CLEANING BEFORE EACH STARTING

Before each successive start-up of the equipment: it is required to

clean the combustion chamber removing the ash using a metal shovel

and the residues should be removed with a vacuum cleaner. Empty the

ash-pan located under the grate and remove, if necessary, all residues

left in the openings of the grate. Dust can be removed using a vacuum

cleaner only if it is completely cold. Use a vacuum cleaner adapted to

removing the particles of specified size for this purpose.

Lift and remove the grate. Remove all dirt from the grate openings

using a poker. Lift and remove the ash-pan, empty it and clean the ash-

pan recess if necessary.

7.1.2. WINDOW PANEL CLEANING

The window panel may be cleaned only and exclusively when the

fireplace does not operate and is at room temperature.

Before each cleaning of the glass pane, it is required to protect the

painted components and surfaces, and gaskets against flooding, be-

cause it has an impact of quicker wear and tear of the components.

We recommend using only the DH sponge to clean the glass

panes. We do not recommend using any liquid for cleaning of glass

panes or chemicals. The absence of protection of the cords surround-

ing the glass panes causes loss of their properties, soaking with chem-

icals and reactions with high temperature that results in damage to the

glass pane.

The sponge is intended only to clean the glass panes, it should not

be used for gaskets or metal parts. It is not suitable for cleaning of

glass panes with pyrolysis. The sponge may be used several times,

depending on degree of soiling of the glass pane. Use the gray side for

cleaning and brush it off each time after use.

Do not use products that may scratch the glass pane. The ash may

contain substances that will scratch the glass ceramics.

It is forbidden to use abrasive agents or materials, be-

cause they may scratch the glass surface.

It is forbidden to use chemical cleaning agents, be-

cause in the case of contact with such agents they may

cause damage to the components of the fireplace in-

sert, that is print on the glass pane, glass pane, gaskets,

painted surfaces.

Do not open doors to clean the window panel during the

operation of the fireplace. Cleaning of window panel is

possible only when the equipment is cold.

7.1.3. DOORS/GASKETS

Abrasive surfaces of doors and closing mechanisms should be oc-

casionally lubricated with graphite grease. Carry out inspection and

cleaning of the whole stove prior to each heating season. Pay special

attention to condition of gaskets, replace them if necessary.

7.1.4. FURNACE CHAMBER

Clean furnace chamber of the insert periodically, depending on

moisture content and type of wood used.

13 | Page

7.1.5. REMOVAL OF DEFLECTOR MADE OF VERMICULITE AND

HEAT-RESISTANT CLADDING FROM THE FURNACE

CHAMBER

Move the beam with a deflector towards the fireplace doors. Then

rotate the whole to locate in a vertical position as presented in the

following picture.

Eject the deflector from both side locks and then remove whole

system from the fireplace.

Lift and remove both side locks of the deflector and then remove the

screws fixing the locks of the claddings of the combustion chamber.

Remove the locks.

Remove the grate with the ash-pan. Remove the claddings in the or-

der shown in the picture.

7.1.6. FLUE

In compliance with applicable regulations, you should clean the

flue twice (2) a year. Flue should be cleaned by a chimnysweep com-

pany and this fact should be documented in this manual.

Flue gases coming out of the blocked chimney are dan-

gerous. Chimney and connector should be kept clean.

They should be cleaned before each heating season.

After a longer break in equipment’s operation you

should check the flow capacity of the flue.

7.2. PERIODIC INSPECTION BY AUTHORIZED SERVICE

After the heating season, it is necessary to clean the chamber

through which flue gas is flowing. This cleaning is obligatory and is in-

tended to remove all combustion residues.

Periodic inspection of the equipment should be carried

out only by a qualified manufacturer’s service.

7.3. SHUTTING THE STOVE DOWN

It is recommended completely shutdown the fireplace and clean

the equipment when each heating season is finished.

8. TROUBLESHOOTING

Some anomalies indicating irregularities in operation can occur

during the operation of the equipment. It can be caused by incorrect

installation of the equipment without observation of the applicable build-

ing regulations or provisions of this manual or by external causes e.g.

natural environment.

Below you will find the most frequent causes of incorrect operation

of the equipment with their solutions.

Smoke draw back when the doors are opened:

•Too rapid opening of the doors (open the doors slowly);

•if a chimney damper has been installed as a chimney draught

regulator - open the chimney damper each time when the

doors are opened;

•insufficient air inflow to the room, where the equipment is in-

stalled (ensure proper ventilation in the room or supply air to

the combustion chamber in compliance with guidelines in the

manual);

•atmospheric conditions: low pressure, mists and precipita-

tion, sharp changes in temperature;

•insufficient chimney draught (carry out chimney sweep in-

spection of the flue).

Insufficient heating or damping:

•too low amount of fuel in a furnace (charge furnace in com-

pliance with the manual);

•too high moisture content of wood used for combustion (use

wood with moisture content <20%) large part of obtained en-

ergy lost in water evaporation process:

•too low chimney draught (carry out chimneysweep inspection

of the flue).

Insufficient heating despite good combustion in combustion

chamber:

•low calorific “soft” wood (use wood as recommended in the

manual);

•too high moisture content of wood used for combustion (use

wood with moisture content <20%);

•too fragmented wood, too thick chunks of wood:

14 | Page

Excessive contamination of window panel:

•low intensity of combustion (combustion with very small

flame, use only dry wood as a fuel);

•using resinous softwood as a fuel (use dry hardwood as a

fuel foreseen in the insert operating manual).

9. MEASURES IN CASE OF FIRE IN THE FLUE /SOOT IGNITION/

Systematic cleaning of smoke ducts should be per-

formed to prevent soot ignition in the chimney.

Soot ignition in the chimney is the burning of particles deposited

inside chimney (flue) channels; the deposits are formed in the course

of heating equipment's operation and were not cleaned by chimney

sweeps. In a case of soot fire in a chimney the following recommenda-

tions should be observed:

•call Fire Brigade at 998 or 112, give information about what

is happening and give detailed directions what is happening

and how to get to the given building;

•damp a fire in chimney by the closing inflow of cold air to the

furnace chamber;

•close the fireplace's door and cleaning holes tightly to cut off

air supply (due to lack of air the fire will eventually stop);

•check the whole chimney channel for any cracks which might

result in fire spread to the rooms;

•prepare fire quenching means, e.g. a fire extinguisher, a fire

blanket, a hose connected to the water system, water in a

container;

•make rooms and necessary information available to the Fire

Brigade.

It is strictly forbidden to pour water into the chimney -

risk of blowout.

Untight chimney channels can be source of burning

sparks or very hot flue gas, including insensible car-

bon monoxide.

Chimneysweep should be called after soot fire in the

chimney to perform cleaning of ducts and to inspect

their technical condition.

10. REMOVAL DUE TO WEAR-OUT

A fireplace insert is made of materials neutral for the environment.

After worn out of the insert parts connected with screws should be dis-

assembled by unscrewing and welded parts must be cut. Elements of

a stove are subject to standard waste disposal, mostly as steel scrap.

Take safety precautions during disassembly of the insert by using ap-

propriate hand-held and mechanical devices as well as personal pro-

tective equipment (gloves, clothes, apron, glasses, etc.).

11. REMARKS ON FIREPLACE INSERT USAGE

The following rules of safe operation of the fireplace in-

serts should be strictly observed and introduced.

1) The fireplace insert can be used only by adult persons, who have

familiarised themselves with this operating manual and have

been trained in the scope of usage.

2) It is forbidden for children to be in the neighborhood of the fire-

place insert without adults.

3) Flammable liquids must not be used for torching the fuel; only

solid fuel (e.g. tourist), paper can be used etc.

4) Flammable materials must not be placed on the fireplace insert

and in its vicinity.

5) It is forbidden to damp a fire in a furnace with water.

6) It is forbidden to use a fireplace insert with a cracked window

panel.

7) You should use the fuel recommended by the manufacturer.

8) Never stand in front of the doors while opening. Burn risk.

9) While removing ash from the fireplace insert flammable materials

cannot be located closer than 1500 mm. Ash is to be put into heat-

resistant containers with a lid.

10) After the heating season has finished, the fireplace insert and

smoke duct are to be precisely cleaned.

11) Point corrosion spots are allowed because they do not impact the

correct operation of the equipment and do not reduce its perfor-

mance. They may occur as a result of incorrect storage of equip-

ment (e.g. in rooms of high moisture content).

12) A phenomenon of condensation of water steam - condensate,

may occur during operation.

12. PRODUCT WARRANTY TERMS AND CONDITIONS

1) Placing warranty statement, which contents correspond to the

provisions of this document, the Guarantor - manufacturer of the

product - DEFRO R. Dziubeła spółka komandytowa, Ruda Straw-

czyńska 103 A, 26-067 Strawczyn, entered in the Register of En-

trepreneurs of the National Court Register by the District Court for

the capital city of Warsaw XII Commercial Division of the National

Court Register, under the number KRS 0000620901, NIP:

9591968493, National Business Registry Number [REGON]:

363378898, gives the Purchaser a warranty for the sold product

on the terms and conditions specified below.

2) The guarantee refers to a fireplace insert type

................................. with serial number ............................. (sub-

ject of agreement - fireplace insert) under the condition that the

product has been fully paid. Due to suitable, proven and unified

standards of sales the warranty covers only product purchased in

authorized points of sales of the Guarantor or from authorized

distributors. A full list of authorized companies is available on the

website www.defro.pl.

3) When the whole price will be paid and the product will be issued

to the user also the warranty card will be issued. In the warranty

card is missing the Purchaser should immediately contact the

Seller to obtain this document, while its lack has no influence on

the validity and period of the warranty given based on this state-

ment, but it can have an influence on the correct, timely pro-

cessing of obligations resulting from this warranty by the Guaran-

tor.

4) To allow Guarantor efficient operation the Purchaser should im-

mediately after issuance of the product, send back a copy of a

correctly completed Warranty Card to the address of the Guaran-

tor (Ruda Strawczyńska 103a, 26-067 Strawczyn). The correctly

filled Warranty Card has date, stamp and signatures in desig-

nated locations.

5) The Purchaser receives Warranty Terms and Conditions, War-

ranty Card as well as Operating Manual containing conditions for

boiler's usage, installation guide and parameters regarding the

chimney, fuel and boiler water.

6) The Guarantor guarantees that the equipment works correctly

provided that all conditions specified in the Operating Manual

have been met, especially with respect to parameters applying to

fuel, connection to the chimney system. The warranty covers the

product used in compliance with its intended use and information

provided in the service manual. A guarantor is not responsible for

the effect of normal wear and tear of the product which is con-

nected with operation.

7) The warranty authorizations period commences on the date of is-

suance of the product to the Purchaser and equals:

a) 5 years for the correct operation of the equipment,

b) 2 years for doors lifting system for DEFRO HOME PORTAL

fireplace inserts in the G version (guillotine),

15 | Page

c) 2 years for claddings made of heat-resisting concrete -

Ceramiton, while the warranty does not cover discolora-

tions, a complete change of the color or degradation of top

layer of the coating.

d) 1 year for grate, deflector and gaskets of the fireplace,

e) elements subject to wear-out are not covered by the War-

ranty; these include: ceramic hardened glass, screws, nuts,

handles, bearings, guides, lines etc.

8) The Warranty is valid in the Republic of Poland.

9) During the warranty period, the Guarantor ensures free-of-charge

repairs of any physical defects of the product within the period of:

a) 14 days after the fault report, unless the repair requires re-

placement of constructions elements of the product;

b) 30 days after the fault report, if the repair requires replace-

ment of constructions elements of the product;

subject to point 3 and 4 of these warranty conditions.

10) If, as a result of considering the warranty claim the defective prod-

uct has been replaced with a new one or the significant repairs

have been made, then a new warranty period is applied counting

from the date of delivery of the replaced or repaired product. In

the case when only part, belonging to the claimed product, is re-

placed then a new warranty period is applied only for this part. In

the other cases, the warranty period is prolonged by a period

when the operation of the product was impossible due to filed

claim.

11) Registration of any physical fault to be repaired during the war-

ranty period (fault registration) should be made by the Purchaser

immediately after a fault has been found and no later than after

14 days.

12) Any fault is to be registered with the Guarantor (Ruda Straw-

czyńska 103a, 26-067 Strawczyn) by sending a complaint sheet

contained in this operating manual, filled in and stamped by an

authorized point of sale or authorized distributor. The fault regis-

tration should contain:

a) type, capacity, serial number, manufacturer number (the in-

formation is located on the rating plate),

b) date and place of purchase,

c) brief description of the fault,

d) detailed address and phone number of the Purchaser.

e) If the following cases are complained about: incorrect com-

bustion in the device, tar deposits, smoking through the

door; the fault registration should be supplemented with a

copy of a chimney sweep expertise certifying that the flue

meets all requirements specified in the operating manual for

a given boiler's capacity.

13) The Guarantor shall not be responsible for exceeding of the peri-

ods mentioned in point 9 above or the Guarantor or its represent-

atives will be ready to remove the defect within the date agreed

with the Purchaser and will not be able to carry it our due to the

reasons not attributable to the Guarantor (e.g. lack of proper ac-

cess to devices, lack of energy or water, force majeure, Pur-

chaser is not present etc.).

14) If the Guarantor, despite being ready to carry out the repair, will

not be able to carry out the warranty repair twice because of the

reasons attributable to the Purchaser then it is assumed that Pur-

chaser had resigned from the claim included in the guarantee

claim. Notification about the same defect in this mode is not pos-

sible.

15) The product can be replaced if the Guarantor decides it cannot

be repaired.

16) The Guarantor does not accept liability for inappropriate choice of

product with respect to the heated area (e.g. device of too low or

too high power with respect to requirements). It is recommended

to choose a device with cooperation with a design office or the

Guarantor. The Guarantor is not liable for loss of data saved in

the equipment and for economical losses and lost profits.

17) The guarantor will refuse realization of Purchaser’s claims result-

ing from this document in the case when:

a) will state damage or ripping of leaden seals,

b) identification of product will be impossible (that is conformity

of the presented product with a document describing the

equipment, replaced or illegible documents),

c) damages resulting from incorrect transport carried out or or-

dered by Purchaser,

d) particular components of the equipment were willfully re-

placed with non-genuine, used etc., repairs outside the au-

thorized service of the Guarantor etc.

e) damages are mechanical, chemical, thermal and they are

not resulting from causes in the sold product.

f) damages concerns wearing parts, especially: screws, nuts,

handles, ceramic and sealing elements,

g) damages resulting from usage of the product inconsistently

with the operating manual, that is especially when incorrect

equipment operation resulting from lack of chimney draught

or inappropriate power of the equipment,

h) Faults are not significant and do not have an impact on the

use value of the product.

18) This warranty does not cover:

a) products used for business purposes or industrial uses;

b) components of electrical equipment;

c) damages caused by the other connected equipment, de-

vices or accessories other than those recommended by the

Guarantor.

d) damages occurred as a result action of external impacts,

among other: by action of force majeure;

e) damages caused by the animals,

f) damages resulting from overheating of the equipment that

is: discoloration of glass pane, “milky discolorations”, discol-

oration of metal components, “rainbow steel”, blue discolor-

ations, chipping of paint, gasket discolorations, deformation

of steel components.

19) Warranty repairs accepted by the Guarantor are carried out free

of charge. The guarantor can charge the costs connected with

warranty claim only in the case when a claim is not accepted as

a result of stating circumstances which are listed in points 17 and

18 mentioned above.

20) Notification of complaint can be considered positively only in the

case of:

a) keeping the time-limits mentioned in this document;

b) fulfilling the other terms and the conditions of the warranty;

c) presentation of product proof of purchase - that is invoice

or fiscal receipt, the other proof of purchase, in compliance

with the regulations;

21) Device installation can be carried out by a person holding general

installation qualifications but an entry and stamp in the Warranty

Card is required.

22) Device's first start-up, any repairs and other activities, which are

not supposed to be carried out by the User according to the op-

erating manual, can be carried out only by an authorized service

trained by the Guarantor. The device's first start-up is payable by

the Purchaser.

23) During the execution of the warranty repair the customer is re-

sponsible for securing the location of repair, including the system

of fireplace insert, adjacent floor, walls etc. If the repair requires

removing the housing, then the user is responsible for such re-

moval. Signing the complaint form, indicates that the customer

does not have any remarks related to the condition of equipment’s

surroundings, including the condition of the system, floor, walls

etc. after completion of the repair.

24) Warranty repair is made in the location when the product is oper-

ated. If the claim applies to part of the product, including elec-

tronic equipment /electronic controller, fan etc. then the given part

should be sent to the Guarantor at his expense. Returning faulty

equipment is a condition to accept the claim and replace this

equipment for free. Not returning the above-mentioned part within

seven (7) working days will be a subject to not accepting the claim

and charging its costs to the purchaser.

16 | Page

25) Provisions of this document do not limit in any way authorizations

resulting from the claim submitted on the basis of statutory war-

ranty. The warranty also had no influence on the other clamps of

the Purchaser, according to the provisions of law - including these

concerning non-conformity of the goods with the contract. Pur-

chaser can exercise powers from the statutory warranty regard-

less of powers resulting from the guarantee. If the purchaser ex-

ercises his powers resulting from the warranty, the period for ex-

ecution of powers resulting from the warranty will be suspended

from the date of notice about the defect. This period will be con-

tinued from the date of refusal by the Guarantor about the execu-

tion of obligations resulting from the warranty or ineffective lapse

of time for their execution.

26) To all matters not settled in this Warranty Card and document the

provisions of the Civil Code Art. 577 - 581 shall apply.

12.1. WARRANTY CONDITIONS “48H SERVICE”

1) The "48h Service" program covers the heating equipment manu-

factured by DEFRO R. Dziubeła sp. k.

2) Any complaints are to be made at a retail outlet, directly at the

Company’s e-mail: [email protected], or by a letter to the com-

pany’s address.

3) Fault registration can be completed if the Purchaser has a pur-

chase confirmation and has filled in the Warranty Card correctly

including a complaint sheet.

4) The "48h service" ensures that DEFRO R. Dziubeła sp. k. does

its best to remove any faults which make it impossible/difficult for

the equipment to operate within the period of two business days

from the day of fault registration.

5) Fault removal time may be prolonged for reasons not dependent

on DEFRO R. Dziubeła sp. k., such as the necessity of replace-

ment of construction elements, lack of spare parts at the supplier,

adverse weather conditions /force majeure/.

6) Failure to carry out repairs within this period cannot constitute a

ground for any claims against DEFRO R. Dziubeła sp. k. and Au-

thorized Service Partner.

7) To facilitate contact with service, service hotline for Customers

has been set up: 509 702 720 and 509 577 900. If you call on

these numbers, you will receive the necessary information and

help with any service issue.

We kindly inform that the possible replacement of the equipment

component, with the working one, claimed by the user is not un-

ambiguous with the admission of equipment user’s warranty

claims and does not end the complaint processing procedure. DE-

FRO reserves the right to charge the equipment’s user with com-

ponent replacement/repair costs, which after expertise/repair was

stated as damaged by the factors independent of the boiler’s man-

ufacturer (e.g. short-circuit in electric system, overvoltage, flood-

ing, mechanical damages not visible to the naked eye etc.) and

which damages were not able to stated during repairing in the lo-

cation of equipment operation by the service, within 60 days from

date of carrying out the repair. DEFRO will issue an appropriate

invoice for replacement/repair of the subject component with the

enclosed expertise protocol. At the same time we inform, that lack

of payment for the invoice including the above-mentioned costs

within 14 days from its issuance results in irrevocable loss of war-

ranty for the used equipment and this information will be entered

into our computer supervision system for equipment within the

warranty period. The date when the due amount is credited to the

bank account given in the mentioned invoice is treated as the pay-

ment date.

17 | Page

13. WARRANTY CARD

WARRANTY CARD

Confirmation of equipment's quality and completeness

In accordance with the conditions stated herein, warranty for a fireplace insert

DEFRO HOME PORTAL type ............................................operated in accordance with the operating manual

has been issued.

Equipment manufacturing number* ........................................................................................................

Equipment power*................................................................................................ kW

User (name and surname)** ........................................................................................................

Address /street, city, postal code/** ........................................................................................................

........................................................................................................

tel./fax**...................................... e-mail** ........................................................................................................

Sale date

Installation date

Start-up date

.........................................................................

........................................................................

(stamp and signature of salesperson)

(stamp and signature of company starting up

the fireplace insert)

The user confirms that:

•the equipment has been delivered as complete;

•the device showed no failure during the first start-up carried out by a service company,

•has received the Operating Manual and equipment's installation manual with this Warranty Card filled in;

•has been familiarised with equipment's operation and maintenance.

.........................................................................

........................................................................

city and data

user signature

* filled by the manufacturer

** filled by the user

The Customer and the installation and service company confirm by their own signature that their personal data can be processed for service register purposes according

to the art. 6 section 1, letter a of the General Data Protection Regulation of 27 April 2016 (OJ EU L 119, 04.05.2016).

DEFRO R. Dziubeła spółka komandytowa

• 26-067 Strawczyn, Ruda Strawczyńska 103A • tel. 041 303 80 85 • [email protected] • www.defro.pl •

18 | Page

14. CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE.

No.

date

fault description, repaired element,

description of repairs

comments

Stamp and signature

of Service

19 | Page

15. WARRANTY CARD (COPY TO SEND BACK)

WARRANTY CARD

Confirmation of equipment's quality and completeness

In accordance with the conditions stated herein, warranty for a fireplace insert

DEFRO HOME PORTAL type ............................................ operated in accordance with the operating man-

ual has been issued.

Equipment manufacturing number* ........................................................................................................

Equipment power*................................................................................................ kW

User (name and surname)** ........................................................................................................

Address /street, city, postal code/** ........................................................................................................

........................................................................................................

tel./fax**...................................... e-mail** ........................................................................................................

Sale date

Installation date

Start-up date

.........................................................................

........................................................................

(stamp and signature of salesperson)

(stamp and signature of company starting up

the fireplace insert)

The user confirms that:

•the equipment has been delivered as complete;

•the device showed no failure during the first start-up carried out by a service company,

•has received the Operating Manual and equipment's installation manual with this Warranty Card filled in;

•has been familiarised with equipment's operation and maintenance.

.........................................................................

........................................................................

city and data

user signature

* filled by the manufacturer

** filled by the user

The Customer and the installation and service company confirm by their own signature that their personal data can be processed for service register purposes according