Faber MatriX 800/400 I User manual

User manual
MatriX I.T.C. (Honeywell)
ENG
“Intelligent Technical Controller”
40011722-2141

User manual MatriX I.T.C. Honeywell
2 < <<<
Registration plate:
Serial number
This user manual is intended for the following gas fires:
MatriX 800/400 I,II,III
MatriX 800/500 I,II,III
MatriX 800/500 I,II,III 2
MatriX 800/500 I,II,III H
MatriX 800/500 RD,ST LL
MatriX 800/500 RD H,ST H
MatriX 800/650 I,II,III
MatriX 800/650 I,II,III 2
MatriX 800/650 I,II,III H
MatriX 1050/400 I,II,III
MatriX 1050/500 I,II,III
MatriX 1050/500 I,II,III 2
MatriX 1050/500 I,II,III H
MatriX 1300/400 I,II,III
MatriX 1050/500 RD H,ST H
MatriX 1050/650 I,II,III
MatriX 1050/650 I,II,III 2
MatriX 1050/650 I,II,III H

User manual MatriX I.T.C. Honeywell
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1.0
1.1
1.2
1.3
1.4
1.5
1.6
1.7
2.0
2.1
2.2
2.3

User manual MatriX I.T.C. Honeywell
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2.4
2.5
2.6
2.7
2.8
2.9

User manual MatriX I.T.C. Honeywell
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Dear user
Congratulations on your purchase of a Faber fire! A
quality product from which you will experience
warmth and atmosphere for many years. We
recommend that you read this manual carefully
before using the fireplace. If any problem arises
despite our strict quality control, you can always
contact your dealer or Glen Dimplex Benelux B.V.
For any warranty claims, it is essential you first
register your fireplace. During this registration,
you’ll find all information regarding our warranty.
Details about your fire can be found on page 3 or
in the App. (See section 6.1).
You can register your fire at: www.faberfires.com
Glen Dimplex Benelux B.V.
Address:Saturnus 8
NL-8448 CC
Heerenveen
Tel: [phone]
Email: [email protected]m
Info: www.faberfires.com
Introduction
Installation and maintenance of the appliance must
be carried out by a professional with proven
knowledge and competence. A professional takes
into account all technical aspects such as heat
radiation and gas connection as well as flue gas
exhaust requirements.
Where the installation instructions are not clear,
national/local regulations must be followed.
Check
Check the fire for transport damage and
immediately report any damage to your supplier.
CE Declaration
We hereby declare that Glen Dimplex Benelux B.V.
released Faber gas-atmosphere heating appliance
by its design and construction method complies
with the Regulation (EU): 2016/426 and (EU)
2015/1188.
Safety instructions for the user
Please note!
It is advisable to always install a screen for the
fireplace if children, elderly or disabled people
are present in the same room as the fireplace.
If regularly vulnerable persons can be present
in the room without supervision, sufficient
protection must always be placed around the
fireplace.
As a fire is a source of heat, hot air
circulation is created. As a result of
natural air circulation, moisture and not
yet cured volatile components from paint,
building materials and carpeted floors are
included in this air circulation. These parts
can settle as soot on cold surfaces. The
moment, using the fire for the first time,
depends on various circumstances.
Consult your installer/dealer about this
matter.
The appliance is designed for atmospheric
and heating purposes, meaning that all
visible surfaces, including the glass, can
become hotter than 100 ° C. An exception
for free standing models is the underside
of the fireplace and the control buttons.
The fire cannot be used when: the glass is
damaged or removed or when the
combustion chamber is open.
Do not place flammable materials inside
the combustion chamber.
Do not place extra imitation wood or
other material on the burner or in the
combustion chamber.
Do not place any combustible materials
within 0,5m of the radiation area of the
fire.
Do not allow children to use the remote
control without supervision.
Using the fire for the first time
Provide extra ventilation and open all the windows
of the room during the initial start-up of the fire.
Let the fire burn at the highest setting for a few
hours so that the paint gets the chance to harden
and any released vapours are safely removed. Keep
vulnerable people and pets out of this room during
this process.
Cleaning and maintenance
The device must be cleaned and checked by a
qualified specialist to ensure the safe use and to
guarantee a long service life.
The outside of the fire can be cleaned with a clean
damp cloth.
Cleaning of the glass
Remove the glass as described in the installation
instructions. The glass can be cleaned with Faber
glass polish. This is a specially formulated cleaning
agent that can be ordered at authorised Faber
dealers. Never use aggressive cleaning agents or
abrasive products.
Please note!
Avoid fingerprints on the glass, these are no
longer removable once the fire is used.

User manual MatriX I.T.C. Honeywell
6 < <<<
Operation I.T.C. “Intelligent Technical
Controller” (fig. 1.4)
The I.T.C. controls, monitors, records the
consumption and if necessary, gives warning and
error codes. The I.T.C. is not connected to the
internet and not accessible to third parties from
the outside. Only in combination with the optional
available Domotica Interface Unit is it possible, if
desired, to realise connection at a great distance.
Control is possible with remote control,
Smartphone or Tablet. All 3 use a Bluetooth
connection with the fire. The latter has a limited
range so that you need to be in the vicinity of the
fire at all times.
Starting procedure
Starting the fire is done according to a built-in
procedure. This procedure may differ per type of
fire. During this procedure no commands can be
entered. This is shown on the remote control by a
white flashing LED and in the App this will be
visible on the display. If a start-up procedure is
aborted by the user or the fire does not ignite at
the end of the start-up procedure, then there is a
waiting period of 30 sec. after switching off before
it will be possible to restart. The waiting time
increases in case of multiple starting attempts.
After 3 full attempts, the I.T.C. is blocked for at
least half an hour. The I.T.C. restores itself after
this half hour. The waiting period is visible in the
App.
If during normal use the fire is switched off it is
possible to switch it on again after 15 seconds.
Automatic internal control of the electronics
The burner control automatically checks the
correct operation twice per 24 hours. After 12
hours the first check takes place, but this is skipped
if the device is actually burning. If the device is
burning at the second attempt 12 hours later, the
device is switched off and switched on again
immediately after checking the safety system and
will return to the position in which the device was
before the test.
Please note!
If it is not possible anymore to operate the fire
using the remote control or App, the fire can
be switched on/off with the on/off button on
the I.T.C., see fig. 1.4. (The latter is located
behind the small service door).
Fire OFF: Press On/Off button briefly.
Fire ON: Press and hold On/Off button until the
LED turns green.
(If released earlier the start is interrupted).
At pressing longer, the flame will change from low
to high and from narrow to wide. Release the
button at the moment when the desired position
has been reached. If the button is not released, the
fire will automatically switch off.
(If the button is pressed longer than 5 min., the
I.T.C. shows an error message that the button
might be broken and that service is desired).
Remote control (fig. 1.0)
The remote control is already connected to the
I.T.C. so that the fire is ready for use. If this is not
the case, follow the instructions in accordance with
section 4.1. With the remote control all the basic
functions can be activated. For the operation of
the thermostat function and to change settings, it
is necessary to use the Faber App on Smartphone
or Tablet. The remote control also functions as a
room thermostat and must therefore be placed in
a suitable place in the supplied cradle.
(See chapter 8).
Remote control button functions
1: OFF
(top left)
2: ON
(top right)
3: Fire lower
(centre left)
4: Fire higher
(centre right)
5: Switching step mode(s)
(bottom left)
6: Glow effect on/off
(bottom right)
The function of button 6 is only available with an
installed Symbio LED module or HPL module.
The LED intensity can be customised by pressing
and holding button 6 and simultaneously briefly
pressing button 3 or 4 one or more times. This new
setting is saved.
Please note!
The fireplace is switched off if the remote
control:
is out of reach of the fireplace;
is no longer connected to the fireplace;
the batteries are empty.

User manual MatriX I.T.C. Honeywell
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Pairing remote control with I.T.C.
Press the "connect" button of the I.T.C., which is
located behind the small service door, until it
flashes blue. (See fig. 1.5).
The LED continues to flash blue for as long as the
pairing mode is activated (60 sec.).
On the remote control simultaneously press
buttons 1 and 5 until the LED rapidly starts flashing
blue and release the buttons. (See fig. 1.3).
Now the pairing process will start automatically. If
pairing is successful, both on the remote control
and I.T.C. the LED will briefly flash green.
If pairing fails, on the I.T.C. and/or the remote
control the LED will flash red momentarily. If this
occurs, please repeat the procedure again and
check whether all activities have been carried out
correctly and reduce the distance between the
remote control and the I.T.C.. After the end of the
pairing procedure the blue flashing of the LED will
stop.
You may also follow the instruction using the App.
Click on the main menu in the upper left corner
and choose "Info" and then "Connect remote
control".
LED signals in "power" symbol remote
control (see fig. 1.1)
LED flashes white:
oFire starting procedure is running.
LED flashes orange (1 time):
oMin or max reached.
(Flame height, light intensity, etc.)
oStart interrupted or not successful
(During waiting period no start
possible. When using App remaining
waiting period is displayed).
oSwitching on too quickly after
switching off.
LED flashes blue (heart rate rhythm with
intervals of 0.5 sec.):
oI.T.C. in connect mode (60 sec.) for
pairing Smartphone/Tablet.
LED flashes blue (continuously):
oRemote control in pairing mode for
pairing with I.T.C..
LED flashes green (1 up to 4 times):
oTransmitting user command.
(Remote Control repeats command
max 4 times if the command is not
confirmed by the I.T.C.).
LED flashes orange (4 times):
o1 or more active I.T.C. warnings. (To
be read in the App).
LED flashes red (7 times):
o1 or more active I.T.C. failures.
(To be read in the App).
Replacement remote control batteries
Replacement of the batteries in the remote control
is indicated by the App in a timely manner. You will
be notified of this on your Smartphone or Tablet.
Please note!
After replacing the batteries, it is not
necessary to pair the remote control with the
I.T.C. again!
Remove the battery cover on the back of
the remote control. (See fig. 1.6).
Place 2 AA 1.5 Volt Alkaline long live
batteries.
Place the battery cover again.
Control via Smartphone or Tablet
Suitable for Android or iOS operating systems in
combination with the free download "Faber ITC
V2" App
Download and install the App on your device.
Faber App uses a Bluetooth connection with the
fire that needs your Smartphone or Tablet
Bluetooth to be enabled.
Your Smartphone/Tablet needs to be paired with
the I.T.C.. Follow the instructions in the App or
consult section 5.1. You can connect an unlimited
number of devices.
Pairing Smartphone/Tablet with I.T.C.
(via remote control)
On the remote control, press the OFF button (top
left) and hold it until the blue LED starts flashing
(heart rate rhythm) and release the button.
(See fig. 1.2).
The LED continues to flash blue for as long as the
pairing mode is activated (60 sec.).
Start the App on your Smartphone or Tablet.
If the control screen is shown:
Press the "list" symbol next to the name
of the fire in the control screen.
If you wish to add an extra fire:
Press the "+" button at the bottom of the
screen.
Connection is automatically realised now.
When an exclamation mark appears on the screen,
this is important information for your settings of
your Smartphone or Tablet, see fig. 2.9.

User manual MatriX I.T.C. Honeywell
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App functions
With Smartphone/Tablet, all functions of the I.T.C.
can be fully exploited. Besides standard functions
are also available:
Thermostat function (see section 5.3)
Manual temperature setting.
Clock thermostat with a day/week
program.
Mood settings
In addition to a manual setting you may choose
from four different Mood settings that have been
designed with care:
Campfire
Party
Relaxed
ECO
In addition to varying flame effects also the Symbio
and the HPL module (if available) of a light pattern
appropriate for the fire pattern is provided. Within
this Mood setting, you can set the output power
and switch the additional burners on and off.
Fire consumption statistics
Gas consumption and burning hours arranged per
day, month and year provide insight in the
operating costs for you.
Personal user settings
Here you can customise your fire even better to
your requirements (see Chapter 6):
You can change the name "My Faber" of
the fire, which appears on your
Smartphone or Tablet, according to your
wishes.
Do you wish to use the thermostat
function and probably also the clock
thermostat with day and week settings or
not, on the contrary, then switch these
features on or off.
Decide if you wish to set the glow effect
automatically or not. The factory setting is
ON.
Customise the basic glow effect setting of
the Symbio /HPL module to your desired
strength, see fig. 2.0 t/m 2.3.
Determine whether you wish to display
your consumption in m³ gas or in kWh.
Via App: Menu (top left) > Settings >
Display > Gas rate.
Decide which auto power off features you
wish to activate and determine the
conditions yourself.
At calibration you have the opportunity to
sync temperature measurement of the
I.T.C. with your own home thermostat. At
this setting you specify the temperature
difference of the I.T.C. from your own
home thermostat. Via App: Menu >
Settings > Calibration / Room temperature
offset (°).
Decide whether you wish to apply open-
window-detection. When the room
temperature drops quickly, the fire will
switch off to save energy costs
Finally, you can always delete your personal
settings.
Notifications
The App will notify you when something special
occurs such as:
Maintenance required;
Failures with error codes
(with proposed action);
Shutdown by the automatic shutdown
function;
Low batteries remote control.
Thermostat function
By default, the thermostat function is OFF and the
clock thermostat is OFF.
At settings under "Thermostat" you can customise
this. Via App: Menu > Settings > Thermostat.
It is advisable to switch off both functions if the
device is placed in a public space and/or is mainly
used for decorative purposes. By switching on
these functions the device may switch on and off
at random intervals.
In the thermostat the I.T.C. automatically switches
on the extra burner if it is necessary to reach the
desired temperature more quickly.
The thermostat is activated by pressing the
"thermostat" symbol in the lower right corner of
your screen. A screen will appear with in the circle
a hand to indicate that you are in the manual
mode. Now you can set the required temperature
by moving the point on the circle.
If the clock thermostat has been released at
settings, you can activate the clock thermostat by
tapping the hand. The automatic day/week
program has been activated now.
Moving the point in the circle allows you to change
the actual temperature setting for the current
period. This setting will not be saved. If you wish to
customise the day/week program you have to go
to the main menu, select "settings" and then
"day/week program" and change the program to
your own wishes.

User manual MatriX I.T.C. Honeywell
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Please note!
The device is automatically switched off in the
thermostat function if:
The fire has not been switched on by the
thermostat during 8 days.
After 8 hours at maximum power the fire
has still not reached the desired
temperature.
The room temperature measured by the
remote control rises higher than the user-
defined maximum value (default 31
degrees).
The remote control is out of range of the
fire.
Mood settings
The Mood setting can be set:
With the different step positions of the burners
where the power is also varied.
Turning the dot on the circle clockwise gives more
average power, see fig. 2.4. Only the duration and
repetition vary with the setting and the auxiliary
burner can be switched on or off. See fig. 2.5 and
2.6.
With the remote control you cannot select a flame
pattern; however, you can adjust the power as
mentioned in the table below at the Mood
settings. For this purpose you can use the keys 3
(Fire lower), 4 (Fire higher) and 5 (Switching step
modes).
Select Mood setting
Tap the symbol "flame pattern" in the middle of
the circle (see fig. 2.7), which gets you into the
pattern selection menu, see fig. 2.8. The present
flame pattern is clear in the picture. Now select the
desired flame pattern.
You can make your choice final by tapping the
arrow in the top bar. You are returned to the
control screen.
Mood Constant
This is the default manual setting. The flame
pattern is constant and depending on the mode
selected by you. The glow effect is lightly
modulating between 80 and 100% of your
customised basic settings of the Symbio LED
module or HPL module.
This glow effect setting can be controlled with the
remote control or with the App. (See chapter 6.3).
Mood Campfire
A 13-minute animation of a real campfire with
flames continuously varying in height and a
modulating glow effect variation.
The fire starts with a slightly yellowish weak glow
effect. Slowly the fire will get hotter and the flames
higher and the glow effect stronger and warmer
(more red) in colour. At the end of this stage the
flames will become smaller, just like in a real wood
fire, but the glow effect stronger and deeper red in
colour. When the flames have been minimal for
some time, also the glow effect will slowly
decrease. Now 13 minutes will have elapsed and
the process starts again.
Mood Relaxed
A quiet sparkling fire. Movement and frequency
are visible but gradually. Pattern is dynamic and
unpredictable and also the glow effect moves
along in this pattern of unpredictability.
By turning the dot on the circle clockwise more
average power is supplied and both the duration
and the height of the flames are adjusted
proportionally. You can also enable or disable the
extra burner by tapping in the top circle.
Mood Party
In Party mode, a striking flame is looked for that is
briefly visible in order to create limited heat
release, assuming that the room will be quite
warmed up by the many attendees already. In
Party mode, a lot of movement in both flame
height and time is looked for. This is also
demonstrated in the glow effect.
Mood ECO
In the ECO modes the intention is to save as much
energy as possible, at which with a minimum
amount of energy still a maximum flame
experience is looked for.
Movement and frequency are subtle and not
remarkable.
Personal settings and device information
Personal settings can only be customised with the
App.
Customise device name
If you are connected with your fire, touch the
upper-left corner of the menu.
Select the top setting, "My Faber”.
You will now open a screen that displays all
information about your fire. Tap "My Faber” and
customise the latter.

User manual MatriX I.T.C. Honeywell
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Device information and service
The device information, which is visible in the
display (see section 6.1), is required at a service
request.
The list includes the:
official name of the fire;
article number;
serial number;
date of installation;
load of the fire in kW.
Customising glow effect
Go to Menu > Settings > Flame image > Ashbed
flame following and select "Automatic” ON.
Auto on/off
The glow effect switches on at the moment that
there are flames. If you do not like this, this
function can be switched off. During use you can
temporarily switch on or off the glow effect with
the remote control or App.
Customising brightness glow effect
Select “Glow Effect”on the Home screen, fig. 2.0.
Click on the “flame”in the circle, fig. 2.1;
Click on the “settings” in the circle, fig. 2.2
With the three sliders you can set the base of the
glow effect, see fig. 2.3.
1. Velocity of fluctuating of the glow effect;
2. Glow effect of the wooden logs;
3. Glow effect of the ash bed.
Your selection will be saved when you exit the
setting screen.
This setting can also be customised when the fire is
enabled!
Setting of thermostat
For a proper functioning of the thermostat, it is
necessary that the remote control is installed in
the cradle in the prescribed location.
(See chapter 8).
Namely, room temperature is measured by the
remote control.
Manual setting of thermostat
The manual thermostat function is ON by default.
If the function is not used on a regular basis and if
the remote control is used for operation of the fire
instead of the App, we recommend to switch this
feature OFF. Unnecessary or unexpected enabling
will be avoided.
Setting of clock thermostat
The latter is switched OFF by default and can be
switched ON only if the manual mode is switched
ON.
Setting of clock program
The clock thermostat has a day and week feature.
When enabled, the fire follows the entered
program fully automatically until the fire is
switched off. With this setting you can customise
the program to your own needs.
The program has the following steps:
Getting up;
Leaving;
Coming home;
Sleep.
At each step the time and temperature can be set.
Please note!
The times do have to be connected to the
previous step.
Setting energy saving
Max room temperature
Here you can set the maximum room temperature
(default 31 degrees). If the temperature exceeds
the pre-set value, the fire will switch off.
This feature is provided to disable the fire if you
forgot to switch off the fire in manual mode when
leaving the room. Please note that if the remote
control is heated up by the sun or is located near
the fire, the temperature may quickly rise above 30
degrees.
Switch-off time in hours
If the fire is enabled in the manual mode or on one
of the Mood settings and during the pre-set time
no command is received from the remote control
or App, the I.T.C. will switch off the fire.
As a user, you can set this time between 1 and 24
hours.
Open-window detection
This feature is OFF by default.
By ENABLING this feature the open-window
detection is activated. If the I.T.C. detects an
unexpected rapid temperature drop within a pre-
set time this will be regarded as an open window
or door and the device will be disabled.
Display (setting display temperature
and consumption)
Sets how the temperature and consumption are
displayed.
At "Consumption" you can choose from:
Volume of gas in m³;
Energy consumption in kWh.
At "Temperature" you can choose from:
Celsius;
Fahrenheit.

User manual MatriX I.T.C. Honeywell
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Calibration
At calibration you have the opportunity to sync
temperature measurement of the I.T.C. with your
own home thermostat. You indicate at this setting
how much the temperature of the I.T.C. deviates
from your own home thermostat. It is important
that the remote control is located in its cradle in
the specified location. (See chapter 8).
Adjust the value only after the thermostat has had
a few hours to adjust to the ambient temperature.
Reset function
Reset I.T.C./automatic burner
In the unlikely event that your fire crashed due to a
software failure, you can fully reset the I.T.C and
automatic burner with this function.
Please note!
This is not possible when the fire is blocked by
the I.T.C for safety reasons.
Reset user settings
Here you can reset your personal settings to the
factory default settings.
Empty memory and disconnect all
connections (remote control and
Smartphone / Tablet)
Press for about 30 seconds on the controller
coupler, see fig. 1.5 (this is located behind the
small service door). The LED changes from blue to
light blue. Release the button and then briefly
press the pairing button again. All connections
have now been erased from the memory. In order
to operate the fireplace, the remote control must
be connected again (see section 4.1). To reconnect
the Smartphone / Tablet, see section 5.1.
Register
The I.T.C. records the number of usage and stand-
by hours plus energy consumption. The I.T.C. also
calculates the maintenance period based on this
data.
The calculated gas consumption is a good
approximation.
The I.T.C. also registers the nature and the number
of malfunctions.
Statistics
If you are connected with your fire, go to Menu
(top left) and select "Statistics". In the screen you
can now choose from energy consumption or the
number of hours the fireplace has been burning.
Here you can read how many m³ gas or kWh of
electricity per day, month or year was consumed.
Wall mount remote control
For proper operation of the thermostat and ECO
function, it is necessary to hang the remote control
in the holder (see fig. 1.7) in a suitable location.
The remote control is also the room temperature
sensor. Place the holder at a height of about 1.5 m
and out of the radiation area of the fireplace.
Avoid placement in corners, near windows, doors
and heat sources such as central heating radiators.