Defy DHD412 User manual

Page 1
DHD412
HOB GEMINI 770 TC BV
Cooking
Instruction manual
Part number: 070396

Page 2
Dear Customer,
Your new Defy hob was manufactured in a state of the art facility and has passed strict
quality control procedures. Please read this manual carefully before using your hob for the
first time and then store it within easy reach for future reference.
This manual will provide you with information on how to operate and care for your hob to gain
the maximum benefit from it.
We trust you will enjoy years of trouble free use.
EXPLANATION OF SYMBOLS
Important information
Warning—Hazardous situations
Warning—Electric shock
Caution; Warning for fire hazard
Caution; Warning for hot surfaces

Page 3
The manufacturer strives for continuous improvement. For this reason, the text and
illustrations in this manual are subject to change without notice.
Figures in this manual are schematic and may not exactly match your product.
Values stated on the product labels or in the documentation accompanying it are
obtained in laboratory conditions in accordance with relevant standards. Depending
on operational and environmental conditions of the product, these values may vary.
Technical Specifications
1
Contents
1. Technical specifications 3
2. Important Safety Instructions 4
General safety 4
Electrical safety 4
Product safety 5
Intended use 6
Safety for children 6
Package information 7
Future Transportation 7
3. Installation 8
Before installation 8
Installation and connection 8
Electrical connection 9
4. Preparation 10
Tips for energy saving 10
Initial use 10
First cleaning of the appliance 10
5. Controls 11
Ceramic glass cooktop 11
Hob controls 11
Activating the child lock 12
Safety cut out 12
Remaining heat indicator 12
Automatic fast heating 12
Timer operation 13
Error codes 13
6. Maintenance and care 14
Caring for the hob 14
Recommendations 14
7. Branches 15
8. Warranty 16
Model DHD 412 “770 TC”
Volts 220V –240V 50/60Hz~
Amperes 33
Plate power rating (ø, mm/ W)
Front cooking zone left 210/120, 2200/750
Front cooking zone right 180, 1800
Rear cooking zone right 170 x265, 2400/1500
Rear cooking zone left 140, 1200
Total power ( W) 7600
Type of switch Electronic sensors
Width
Depth
770 mm
510 mm

Page 4
2 Important safety instructions
This section contains safety
instructions that will help you
avoid risk of injury and damage.
All warranties will become void if
you do not follow these
instructions.
General safety
x This appliance is not intended
for use by persons (including
children) with reduced
physical, sensory or mental
capabilities, or lack of
experience and knowledge,
unless they have been given
supervision or instruction
concerning the use of the
appliance by a person
responsible for their safety.
x Young children should be
supervised to ensure that they
do not play with the appliance.
x Installation and repair
procedures must always be
performed by Authorized
Service Agents. The
manufacturer shall not be held
responsible for damages
arising from procedures
carried out by unauthorized
persons which may also void
the warranty. Before
installation, read the
instructions carefully.
x Do not operate the product if it
is defective or has any visible
damage.
x Ensure that the product
function knobs are switched off
after every use.
Electrical safety
x If the product has a failure, it
should not be operated unless
it is repaired by the Authorized
Service Agent. There is the risk
of electric shock!
x Only connect the product to a
grounded outlet/line with the
voltage and protection as
specified in the “Technical
specifications”. Have the
grounding installation made by
a qualified electrician while
using the product with or
without a transformer. Defy
shall not be liable for any
problems arising due to the
product not being earthed in
accordance with local
regulations.
x Never wash the product by
spreading or pouring water
onto it! There is the risk of
electric shock!
x The product must be
disconnected from the mains
supply during installation,
maintenance, cleaning and
repairing procedures.
x If the electrical supply is
restricted, means of all-pole
disconnection must be
accessible and incorporated in
the fixed wiring in accordance
with the regulations.

Page 5
x Never use the product when
your judgment or coordination
is impaired by the use of
alcohol and/or drugs.
x Be careful when using
alcoholic drinks in your dishes.
Alcohol evaporates at high
temperatures and may cause
fire since it can ignite when it
comes into contact with hot
surfaces.
x Do not place any flammable
materials close to the product
as the sides may become hot
during use.
x Keep all ventilation slots clear
of obstructions.
x Do not use steam cleaners to
clean the appliance as this
may cause an electric shock.
x Do not use or store flammable
products (alcohol, petrol,
benzene etc.) near the
appliance as these pose a fire
risk.
x Danger of fire: Do not store
items on the cooking surfaces.
x Unattended cooking on a hob
with fat or oil can be
dangerous and may result in
fire. NEVER try to extinguish a
fire with water, but switch off
the appliance and then cover
flame e.g. with a lid or a fire
blanket.
x WARNING: If the surface is
cracked, switch off the
appliance to avoid the
possibility of an electric shock.
x If the power connection cable
for the product is damaged, it
must be replaced by the
manufacturer, its service agent
or similarly qualified persons in
order to avoid a hazard.
x The appliance must be
installed so that it can be
completely disconnected from
the network. The separation
must be provided either by a
mains plug, or a switch built
into the fixed electrical
installation, according to
construction regulations.
x Any work on electrical
equipment and systems should
only be carried out by
authorized and qualified
persons.
x In case of any damage, switch
off the product and disconnect
it from the mains. To do this,
turn off the fuse at home.
x Make sure that fuse rating is
compatible with the product.
Product safety
x The appliance and its
accessible parts become hot
during use. Care should be
taken to avoid touching
heating elements. Children
less than 8 years of age shall
be kept away unless
continuously supervised.

Page 6
Intended use
x This product is designed for
domestic use. Commercial
use will void the guarantee.
x This appliance is for cooking
purposes only. It must not be
used for other purposes, for
example room heating.
x The manufacturer shall not be
liable for any damage caused
by improper use or handling
errors.
Safety for children
x Accessible parts may become
hot during use. Young children
should be kept away.
x The packaging materials will
be dangerous for children.
Keep the packaging materials
away from children. Please
dispose of all parts of the
packaging according to
environmental standards.
x Electrical and/or gas products
are dangerous to children.
Keep children away from the
product when it is operating
and do not allow them to play
with the product.
x Do not place any items above
the appliance that children
may reach for.
x Do not spray aerosols in the
vicinity of this appliance while
it is in operation.
x Do not modify this appliance
x Where this appliance is
installed in a marine craft or in
caravans, it shall not be used
as a space heater.
x Do not use the appliance for
heating closed tins and glass
jars. The pressure that would
build up in the tin/jar may
cause it to burst.
x Always keep children and
infirm persons away from the
appliance when it is in use.
x Use a deep pan, large enough
to cover the appropriate
cooking zones.
x Always dry food thoroughly
before placing it in hot oil or
fat. Frozen food in particular
will spit and splatter if added
too quickly.
x Never fill the pan more than
one third full of fat or oil.
x Never heat fat or fry with a lid
on the pan.
x Do not fry too much food at
once. This lowers the
temperature of the oil or fat
and results in fatty foods.
x Do not leave hot fat or oil
unattended. If overheating
occurs, these could catch fire.
x Do not modify this appliance
x This appliance is not intended
to be operated by means of
external timer or separate
remote control system

Page 7
DANGER Broken
glass!
Do not let any objects
fall onto the hob. Even
small objects may
damage the hob. Do not
use glass ceramic hobs
with cracks. Water may
enter into the cracks and
cause a short circuit. If
the surface is damaged
in any way (e. g. visible
cracks), switch off the
device immediately to
reduce the risk of an
electric shock.
Only use clean pots with
an even flat base to
prevent cracking on
glass due to hot spots.
Danger of fire: Do not
store items on the
cooking surface.
CAUTION: The cooking
process has to be
supervised. A short term
cooking process has to
be supervised
continuously.
WARNING: Unattended
cooking on a hob with fat
or oil can be dangerous
and may result in a fire.
Package information
x Packaging materials of the
hob are manufactured from
recyclable materials in
accordance with
Environmental Regulations.
x Do not dispose of the
packaging materials together
with domestic or other wastes.
Take them to collection points
designated by the local
authorities.
Future Transportation
x Keep the product's original
carton and transport the
product in it. Follow the
instructions on the carton. If
you do not have the original
carton, pack the product in
bubble wrap or thick
cardboard and tape it
securely.

Page 8
Installation
3
The hob must be installed by a qualified
electrician in accordance with national
regulations. Installation is the buyer’s
responsibility. The manufacturer accepts no
liability for this service. Any action that the
manufacturer has to take as a result of an
erroneous installation will not be covered by
the warranty.
DANGER Prior to installation,
visually check if the product has
any defects on it. If so, do not
have it installed. Damaged
products cause risks for your
safety.
DANGER The product must be
installed in accordance with all
local electrical regulations.
Preparation of location and
electrical and gas installation for
the appliance is the customer’s
responsibility. Risk of broken glass!
Do not put the ceramic hob down
on a corner or edge.
Before installation
The hob is designed for installation in a
commercial worktop. A safety distance must
be left between the appliance and the
kitchen walls and furniture. See figure
overleaf (values in mm).
x It can also be used in a free standing
position. Allow a minimum distance of 750
mm above the hob surface.
x (*) If a cooker hood is to be installed
above the cooker, refer to cooker hood
manufacturer' instructions regarding
installation height (min 650 mm)
x Remove packaging materials and
transport locks.
x Surfaces, synthetic laminates and
adhesives used must be heat resistant
(100 °C minimum).
x The worktop must be aligned and fixed
horizontally.
x Cut aperture for the hob in worktop as per
installation dimensions.
Cupboard design
Cooking appliances generate considerable
heat. The layout and materials of the
mounting cabinet should take account of
these characteristics.
Surfaces and surrounding edges
immediately adjacent to the hob should be
able to withstand temperatures of up to 100°
C without delaminating or discolouring.
Connection to the power supply must be
carried out by a qualified electrician, who will
ensure that the hob is correctly connected
and safely earthed. The rated current is
printed on the serial number label attached
to the base cover.
The hob must be connected to the mains
through a double pole isolating switch which
has a minimum clearance between the
contacts of 3 mm. in both poles. A means for
disconnection must be provided in the fixed
wiring.
This appliance must be earthed
and the manufacturer and the
seller do not accept
responsibility for any damage due
to incorrect installation or electrical
connection.
DANGER Risk of electric shock,
short circuit or fire by damage
of the mains lead!
The mains lead must not be
clamped, bent or trapped or come
into contact with hot parts of the
hob. If the mains lead is damaged,
it must be replaced by a qualified
electrician.
Installation and connection
The appliance must be installed in
accordance with local electrical regulations.

Page 9
The connection must comply with national
regulations. The mains supply data must
correspond to the data specified on the type
label of the appliance.
Risk of broken glass!
Do not put the ceramic hob down
on a corner or edge.
DANGER Risk of electric shock!
Before working on the electrical
installation, disconnect the
appliance from the mains supply.
DANGER Risk of electric shock,
short circuit or fire by
unprofessional installation!
The appliance may be connected
to the mains supply only by a
qualified electricianand the hob is
only guaranteed after correct
installation.
Electrical connection
Connect the appliance to a grounded outlet/
line protected by a fuse of suitable capacity
as stated in the "Technical specifications"
table. Have the grounding installation made
by a qualified electrician. The manufacturer
and the seller do not accept responsibility
for any damage due to incorrect installation
or electrical connection.
Safety installation
x A removable horizontal board must be
fitted below the hob and 75mm away from
the worktop bottom face.
x Space between this board and the
appliance must be empty and no objects
may be stored or kept there.
x This board will effectively shield the user
from the base of the hob which gets hot
during use. The board needs to be
removable for service purposes as the
hob, once installed, can only be loosened
from below.
x If the appliance is installed with a side
adjacent to a vertical kitchen cabinet, the
distance between the edge of the
appliance and that of the cabinet side
must be a least 150mm. The distance
between the back wall and the rear edge
of the hob must be at least 55mm.
x The hob is supplied with securing clips.
x These fit into dedicated slots around the
hob base . (see picture A)
x Insert the clips (as shown in picture B)
x Lift the clips up until they click into place.
(as shown in picture C)
x To avoid liquid spills penetrating between
the hob and the worktop, apply the
supplied self- adhesive seal to the
perimeter of the aperture. Do not use a
silicone sealer.
x Invert the hob on the worktop adjacent to
the aperture before making the electrical
connection. This will ensure sufficient
cable length for subsequent servicing.
Earth leakage
This hob should not be connected through
an earth leakage system.
Refer to S.A.N.S. 10142
Connection to the power supply must be
carried out by a qualified electrician, who will
ensure that the hob is correctly connected
and safely earthed. The rated current is
printed on the serial number label attached
to the base cover.
The hob must be connected to the mains
through a double pole isolating switch which
has a minimum clearance between the
contacts of 3 mm in both poles.
A means for disconnection must be provided
in the fixed wiring.

Page 10
Preparation
Tips for energy saving
The following information will help you to
save energy:
x Defrost frozen dishes before cooking.
x Select the burner which is suitable for the
bottom size of the pot to be used. Always
select the correct pot size for your dishes.
Larger pots require more energy.
x Pots with a thick base will provide a better
heat conduction. You can obtain energy
savings up to 1/3.
x Pots must be compatible with the cooking
zones. Bottom of the pots must not be
smaller than the hotplate.
x Always cover the pot with a lid. This will
conserve energy and minimize spillage.
Initial use
First cleaning of the appliance
1. Remove all packaging materials.
2. Wipe the surfaces of the appliance with a
damp cloth or sponge and dry with a
cloth.
The surface may get damaged
by some detergents or cleaning
materials. Do not use
aggressive detergents, cleaning
powder/cream or any sharp
objects.
4
A
B
C
x Position the hob into the aperture so that
the securing clips are compressed
between the hob base and the worktop.
(see Sketch below).
Since the following are not factory faults,
they are the owner’s responsibility.
x Damage to exterior finish.
x Breakage of glass and other components.
x Damage through improper use or
installation of the appliance.
x Damage caused by moving the appliance.
x Use pots with a base diameter slightly
larger than that of the thermal area. This
will ensure even heat distribution and
prevent spillage from dripping onto and
staining the hot zone.
x Keep the cooking zones and bottom of the
pots clean. Dirt will decrease the heat
conduction between the cooking zone and
bottom of the pot.
x Use only pots with a solid level base. An
uneven base will prolong cooking time and
waste energy.
x Save energy by switching the plate off 5 to
10 minutes before the end of a lengthy
cooking period. The hob will retain
sufficient residual heat to complete the
cooking process.
x A pot with rough edges could scratch the
appliance surface if it were dragged
across the surface of the appliance.
x Any spillage of sugar solution such as jam,
must be removed immediately. If allowed
to cool on the surface it could pit and
damage the surface.
x Do not cover the appliance surface with
aluminium foil and do not use poor quality
aluminium pots. These will leave unsightly
deposits which in time, could adhere to the
surface of the hob.
x Only use clean pots with an even flat base
to prevent cracking on glass due to hot
spots.

Page 11
Controls
5
Ceramic glass cooktop
1. Cooking zone Hi Light front left.
2. Cooking zone Hi Light rear left.
3. Cooking zone Hi Light rear right.
4. Cooking zone Hi Light front right.
5. Hob controls.
Hob control elements
A. On/Off sensor.
B. Child lock On/Off sensor.
B1.Child lock signal light .
C. Cooking zone expansion On/Off sensor.
C1.Cooking zone Expansion indicator light.
D. Cooking zone selection and On/Off
sensor (+).
E. Sensor (-).
F. Cooking zone power or remain heat
displays.
F1.Decimal dot on the power displays:
On: cooking zone power control active.
Off: cooking power control not active.
G. “More” key timer programming.
H. “Less” key timer programming.
I. Timer Display.
I1. Decimal dot on clock display:
On: time setting is active.
Off: time setting not active.
L. Timer controller cooking zone signal lamp.
Hob controls
x The hob is fitted with electronic sensors
which are activated when the relevant
circular touch pad is pressed for at least
one second.
x Each sensor activation is followed by an
audible tone.
x To avoid false touch pad activations do
not place objects on the touch pad.
x Always keep the touch pad surface area
clean.
Switching a cooking zone on
x Press the on/off sensor (A) for at least
one second to switch the hob on, all
hotplate power indicators (F) indicate ‘0’.
The next setting must be selected within
20 seconds to prevent the hob from
switching off.
x Activate the required cooking zone by
pressing the relevant (+) sensor (D)
x Set the desired cooking power from 1- 9,
using the (+) or (-) sensors (D and E )
x Continuous pressing of + (D) or - (E)
increases or reduces the power level.
x Alternatively, power levels may be
sequentially adjusted by pressing (D or E)
for at least 1 second.
x Note that settings are only possible for
one hotplate at a time.
Switching a cooking zone off
x Press the (-) sensor (E) and set the power
level to ‘0’, the hotplate will switch off after
3 seconds. Shortly thereafter the hot
surface indicator light on the hob will
switch on, display (H) and remain on for
20 to 30 minutes after the plate is
switched off. This is a reminder that the
hob surface is still too hot to touch.
x Fast deactivation. Press both + and - (D
and E) touchpad sensors
simultaneously to switch the hotplate off

Page 12
Child lock
Activating the child lock
x Switch all cooking zones off by pressing
(A)
x The displays indicate ‘0’
x Press sensor (B). (Key lock symbol) The
LED above the Key lock symbol will
switch on. The child lock is now activated.
Switching child lock off
x Press touch pad sensor (A).
x Press touch pad sensor (B) The LED
above the Key lock symbol will switch off.
Child lock is now off.
Switching the hob off
x Switch the hob off by pressing the On /
Off sensor (A).
Safety functions and error display
The hob is equipped with overheat safety
sensors. When they are activated they turn
off the hotplates nearest to the control board.
Turning on the extended cooking zone
x Select the required power setting (from 1-
9) by pressing “+” or “-” (D or E).
x Turn on the second zone by pressing
sensor (C). The pilot light (C1) relating to
the zone concerned comes on; the
second zone comes on together with the
first.
Turning off the extended cooking zone
x The dual zone burner must be on
x Touch the dual zone sensor (C)
x The pilot light (C1) goes off and the
second zone goes off.
Level 1 2 3 4 5 6 7 8 9
Limit time (h) 10 5 5 4 3 2 2 2 1
Automatic fast heating
Safety cut out
Your hob is fitted with a temperature limiter
preventing the hotplate from overheating
should a pot boil dry . If one or more
hotplates is accidentally left on, a safety cut
out turns them off after a certain amount of
time has elapsed. (See table below) The
symbol “H”will display if the safety cut out
has tripped. To prevent the automatic cut out
from tripping simply press the “+”or “-”
sensor (D or E) before the limit time expires.
Remaining heat indicator
The remaining heat may be used for
warming food as long as the symbol ‘H’
remains on after the cooking zone has been
switched off.
Caution! Even when the symbol ‘H’
disappears the hotplate may still be hot. Do
not touch hotplates.
The hob is fitted with a special mechanism
which makes the hotplates operate at full
power at the start of cooking regardless of
the selected setting. After a certain amount
of time the hotplate returns to the originally
set value.
Activation of automatic fast heating
x Selected hotplate must be set to level “0”
x Touch the sensor “E”and the display
switches to the power setting 9.
x Press the sensor “+”(D) of the relevant
hotplate and the display indicates the
letter “A”
x Select the desired power level.

Page 13
The power indicator intermittently displays
the “A”symbol and the selected power
setting. When the fast heating period
expires, the hotplate switches to the pre
selected power setting. See table A:
The control device has an incorporated
timer, which when activated may be
assigned to one of four areas.
x Press the “+”(G) or “-” (H) sensors of
the timer. The timer display (I) will show
“00”, the other (F) displays “t”
x After setting the timer, a hotplate must be
selected within 10 seconds. Selecting a
cooking zone with the “+”key (D). The
pilot light (L) relating to the hotplate
comes on
x Select the required time from between 1-
99 minutes with the keys “+”e “-” (G/H).
x If the timer is selected by pressing the “-”
key (H), the starting time would be
“99” (Maximum value)
x Select the required power setting (1-9)
with the keys “+”e “-” (G/H).
The timer is assigned to the selected
hotplate. Once the countdown is complete,
the hotplate will switch off automatically
accompanied by an acoustic signal. Pressing
the “+”and “-” keys (G/H) of the timer
simultaneously turns off the timer
immediately.
Timer operation
Level 1 2 3 4 5 6 7 8 9
Limit
time (S)
1’11’’ 2’44’’ 4’47’’ 5’28’’ 6’29’’ 1’11’’ 2’44’’ 2’44’’ ...
If the power level is changed during the
automatic fast heating on a particular
cooking zone, the power boost function is
immediately deactivated.
Table A:
ERROR
CODE
ERROR DESCRIPTION WHAT TO DO
FA ON/OFF button: emitter’s
anomaly. All cooking
zones are disabled.
Contact the
customer care
line on 086 100
3339
FC ON/OFF button:
receiver’s anomaly. All
cooking zones are
disabled.
Contact the
customer care
line on 086 100
3339
FE Touch control’s
temperature sensor:
sensor NTC’s short
circuit. All cooking zones
are disabled.
Contact the
customer care
line on 086 100
3339
Ft Touch control’s
temperature sensor:
sensor NTC’s opening. All
cooking zones are
disabled.
Contact the
customer care
line on 086 100
3339
Fc Touch controls
temperature sensor:
sensor NTC’s
overheating. All cooking
zones are disabled.
Contact the
customer care
line on 086 100
3339
Fr Relay: relay’s anomaly.
All cooking zones are
disabled.
Contact the
customer care
line on 086 100
3339
FH Touch control's EEPROM
(memory): Eeprom’s
anomaly. All cooking
zones are disabled.
Contact the
customer care
line on 086 100
3339
FJ Touch control’s ADC:
Anomaly of touch
control’s ADC. All cooking
zones are disabled.
Contact the
customer care
line on 086 100
3339
FO Touch control’s software:
Software anomaly. All
cooking zones are
disabled
Contact the
customer care
line on 086 100
3339
FL Touch control’s
brightness: Excessive
external brightness that
prevents calibration of
touch sensors. All
cooking zones are
disabled
Contact the
customer care
line on 086 100
3339
FU Touch control’s divider:
Divider anomaly. All
cooking zones are
disabled.
Contact the
customer care
line on 086 100
3339
Error codes

Page 14
Maintenance and care
6
PROBLEM
The plates do not work / Check there is
power to the wall switch.
The timer on Gemini hobs make a clicking
noise / This is normal. Timers do make a
clicking noise.
Remember that you may be charged for a
service call even during the warranty period
if the fault is due to or caused by any of the
above.
Problem check
Before calling a service technician to assist
with a problem
Caring for the hob
x Vitroceramic is a tough, durable material,
which provides a beautiful and long
lasting cooking surface. To keep it looking
good, it needs to be cleaned regularly.
x Clean the product thoroughly after each
use. In this way it will be possible to
remove cooking residues more easily,
thus avoiding these from burning the next
time the appliance is used.
x Wipe the glass ceramic surface using a
piece of cloth dampened with cold water
in a manner as not to leave any cleaning
agent on it. Dry with a soft and dry cloth.
Remaining residues may cause damage
on the glass ceramic surface when using
the hob for the next time.
x If the surface is heavily soiled, apply a
suitable smooth top cleaning solution
(available from Defy Service Centres) on
a sponge and wait until it is absorbed well.
Then, clean the surface of the hob with a
damp cloth.
x Wipe the hob surround with a damp hot
soapy cloth and dry.
x Remove calcium stains (yellow stains) by
applying a small amount of lime remover
such as vinegar or lemon juice. Other
suitable commercially available products
can also be used.
x Dried residues on the glass ceramic
surface should under no circumstances
be scraped with hook blades, steel wool
or similar tools.
x If necessary stubborn spills may be
removed using an approved blade
scraper.
x Always ensure any excess liquid is
thoroughly wiped off after cleaning and
any spillage is immediately wiped dry.
x Do not use cleaning agents that contain
acid or chloride to clean stainless or inox
surfaces. Use a soft cloth with a liquid
detergent (not abrasive) to wipe those
parts clean, paying attention to sweep in
one direction.
x Only use clean pots with an even flat base
to prevent cracking on glass due to hot
spots.
WARNING: In the unlikely
event of the Vitroceramic
sustaining accidental damage or
cracks, switch off the appliance
at the mains to avoid an electric
shock and have the panel
replaced before further use.
Recommendations
x Use only pots with a solid level base. An
uneven base will prolong cooking time
and waste energy.
x Use pots with a base diameter slightly
larger than that of the thermal area. This
will ensure even heat distribution and
prevent spillage from dripping onto and
staining the hot zone.
x Always cover the pot with a lid. This will
conserve energy and minimize spillage.
x Save energy by switching the plate off 5
to 10 minutes before the end of a lengthy
cooking period. The Vitroceramic hob will
retain sufficient residual heat to complete
the cooking process.
x A pot with rough edges could scratch the
Vitroceramic surface if it were dragged
across the surface of the hob.
x Any spillage of sugar solution such as
jam, must be removed immediately. If
allowed to cool on the Vitroceramic
surface it could pit and damage the
surface.
x Do not cover the Vitroceramic surface with
aluminium foil and do not use poor quality
aluminium pots. These will leave unsightly
deposits which in time, could adhere to
the Vitroceramic surface.

Page 15
Branches
If you have followed the instructions and still have a problem, contact the customer care line
on 086 100 3339. They will be able to advise you on any aspect of the appliance.
7
South African Branches:
BLOEMFONTEIN
Unit Number 5
Monument Business Park
50 Monument Road
Oranjesig
Bloemfontein
[email protected]
CAPE TOWN
5A Marconi Rd. Montague Gardens, 7441
[email protected]
DURBAN
135 Teakwood Road, Jacobs,
Durban, 4052
[email protected]
EAST LONDON
Robbie de Lange Road, Wilsonia,
East London, 5201
[email protected]
GAUTENG, MIDRAND
127 15th Road, Cnr Pharmaceutical &15th Rd,
Midrand, Gauteng
[email protected]
POLOKWANE
87 Nelson Mandela Drive, Superbia 0699
[email protected]
PORT ELIZABETH
112 Patterson Road, North End, Port Elizabeth
6001
[email protected]
Sub-Saharan Africa Branches:
ZAMBIA: SOUTHGATE INVESTMENTS LTD
Plot 1606, Sheki Sheki Road
P.O. Box 33681
Lusaka, 10101, Zambia
Tel: [phone]
Fax: [phone]
[email protected]
NAMIBIA: ATLANTIC DISTRIBUTORS (PTY)
LTD
10 Tienie Louw Street, Northern Industrial Area
P.O. Box 21158, Windhoek, Namibia
Tel: [phone]
Fax: [phone]
[email protected]
ZIMBABWE: TRADECOMAFRICA
Trade Com Africa, 183 Loreley Crescent
Msasa, Harare, Zimbabwe
Tel: [phone]
Cell: [phone]
Cell: [phone]
BOTSWANA: RAY MORGAN AGENCIES
RMA Service Centre, Plot 48, East Gate
Gaborone International Commerce Park
Kgale View, Gaborone
Botswana
Tel: [phone]
Fax: [phone]
Cell: [phone]
[email protected]; [email protected]
SWAZILAND: LYNDS DISTRIBUTORS
P.O Box 716, Mbabane, Swaziland, H100
Tel: [phone]
Fax: [phone]
MOZAMBIQUE: COOL WORLD. LDA
Rua da Resistencia No. 97B R/C
Cell: [phone]
[email protected]
Nosso Show Room
Av: da Industrias, Parcela No.735 * 735A
Machava, Maputo

Page 16
Warranty
8
This certificate is issued by DEFY APPLIANCES (PTY) LIMITED manufacturers of Defy and
Ocean products, hereinafter the Company, to the original purchaser only, of the appliance
described on the certificate and shall constitute the only warranty given in respect of this
appliance.
The Company warrants to the original purchaser that for a period of TWO YEARS from date of
purchase the appliance is free from defect under normal domestic use, both in workmanship
and material, subject to the following conditions.
1. Repair or replacement of any part of this appliance, found by the Company to be defective,
shall be at the election of the Company. The Company reserves the right to effect such
service through any of its Service Divisions or Authorised Service Dealers. The cost of such
service shall be borne by the Company in full, provided that the appliance is located no
further than 50km from a Company Service Centre or an Authorised Service Dealer. Where
the appliance is located beyond the 50km radius, the purchaser shall be liable for the
standard travelling charges, as determined by the Company.
2. Vitreous enamelware, fuses and lamps are specifically excluded from these warranties. It is
an express condition of these warranties that the purchaser takes due care and attention in
the use and maintenance of the appliance. Abuse, misuse in conflict with operating
instructions, connection to incorrect voltages and subjection to commercial use shall release
the Company from its obligations.
3. This warranty shall become void and cease to operate if the appliance is dismantled by, or
any repairs to the appliance are effected by any persons not duly authorised by the
Company, or if substitute parts not approved by the Company are used in the appliance, or if
the serial number of the appliance is removed.
4. The Company shall not be responsible for damages resulting from fire, flood, civil
disturbances or any Act of God. The Company shall not, in terms of these warranties be
responsible nor held liable for any consequential loss or damage of any kind caused by or
due to the failure or malfunction of the appliance.
5. The Company shall not be responsible for transportation or other costs other than those
incurred within the provisions of Point 1 of this Certificate.
6. For warranties in the Republic of South Africa and Sub-Saharan Africa, please
contact the customer care line. Please refer to the previous page for respective South
African branches and Sub-Saharan Africa branches.
7. Where service is requested under warranty and no fault or defect can be found by the
Company, all costs incurred will be for the purchaser's account.
8. This Certificate as well as your invoice will serve as proof of purchase. For the purpose of
warranty, it will be essential to produce this Certificate and invoice. Failure to do so, will
render the purchaser liable for service costs.
KEEP THIS CERTIFICATE AND SALES INVOICE AS PROOF OF
PURCHASE FOR WARRANTY PURPOSES.