Defy FLAME MASTER DGS670 User manual

Page 1
FLAME MASTER DGS670
600 STOVE FULL GAS
Cooking
Instruction manual
Part number: 074833

Page 1
Contents
Dear Customer,
Your new Defy oven was manufactured in a state-of-the-art facility and has passed the strictest quality
control procedures.
Please read this manual carefully before connecting the gas bottle or using your oven for the first time
and then store it within easy reach for future reference.
This manual will provide you with information on how to operate and care for your oven to gain the
maximum benefit from it.
We trust you will enjoy years of trouble free use.
PERMIT NUMBERS
1037-48/1-RSA-12-A
1037-51/1-RSA-12-A
Warning for hot surfaces
Warning for hazardous situations
Warning for risk of fire
Important information or useful hints about usage
EXPLANATION OF SYMBOLS
Throughout this User Manual the following symbols are used:
1. General Information 2
Overview 2
Technical specifications 2
Identification table 2
2. Important safety instructions 3
General safety 3
Safety when working with gas 4
3. Setup 5
Unpacking 5
Important Information for the user 5
Important Information for the installer 5
Connection to the power supply 5
Ventilation 6
Gas installation 6
Important information 6
Connecting the gas hose 6
Gas conversion 7
Routing of the gas hose 8
Anti-tilt mechanism 8
4. Operation Instructions 9
Oven operation 9
Gas grill operation 9
Gas hobs 10
5. Maintenance and care 11
General cleaning 11
Service Intervals 11
Cleaning the control panel 11
Caring for gas hobs 11
Replacing the oven light 11
Removing the oven door 12
Gas jet cleaning procedure 12
6. Important Notes 13
Problem solving guide 13
Do’s and don’ts 13
7. Support 14
Customer care line 14
Sub-Saharan Africa Branches 14
8. Warranty 15
PLEASE REGISTER YOUR
PRODUCT AT
www.defy.co.za
DEFY APPLIANCES (PTY) LTD
P.O.BOX 12004
JACOBS
DURBAN
4026
SOUTH AFRICA

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1. General Information
Overview
Technical specifications
GENERAL
External dimensions
(height / width / depth)
960 mm / 600 mm /
660 mm
Gas type / pressure LPG - G 30/2.8-3.0
kPa
Total gas consumption 13 kW
Grill power consumption 2.5 kW
Oven power consumption 2.5 kW
Control panel
Identification table
Position hob zone 2000 W
Rear left
(RL)
3000 W
Front left
(FL)
1000 W
Front right
(FR)
2000 W
Rear right
(RR)
Gas type / Gas pressure
NG - G 20/2.0 kPa 103 R 115 72 103
LPG - G 30/2.8-3.0 kPa 72 87 50 72
2500 W
Oven
Bake
2500 W
Oven
Grill
R 115 R 115
73 76
Accessories supplied may vary
depending on the model. Not all
accessories in the user manual may
be included with your appliance.
Accessories may be purchased from
Defy spares.
Figures in this manual are
schematic and may not match your
appliance exactly.
Control panel
Oven light
On/Off switch
Ignition
switch
Thermostat
Grill (Right)
Bake (Left)
Left rear
burner
Left front
burner
Right front
burner
Right rear
burner
Rear left (RL)
2000W
Front left (FL)
3000W
Rear right (RR)
2000W
Front right (FR)
1000W

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2. Important Safety Instructions
This section contains safety instructions that will help you avoid risk of injury and damage.
All warranties will become void if you do not follow these instructions.
• Be careful when using alcoholic drinks in
your dishes. Alcohol evaporates at high
temperatures and may ignite and cause a
fire.
• Do not heat closed tins and glass jars in
the oven. The pressure that would build
up in the tin/jar may cause it to burst.
• Do not place baking trays, dishes or
aluminium foil directly onto the bottom of
the oven. The heat accumulation might
damage the bottom of the oven.
• Keep all ventilation slots clear of
obstructions.
• The appliance may be hot when it is in
use. Never touch the hot burners, inner
sections of the oven, heaters etc.
• Never touch the metal surfaces of the hob
and control panel during use.
• Always use heat resistant oven gloves
when putting in or removing dishes from
the hot oven.
• Do not use the appliance with the front
door glass removed or cracked.
• Do not trap the mains cable between the
oven door and frame and do not route it
over hot surfaces as the cable insulation
may melt and cause a fire as a result of a
short circuit.
• Make sure that the function knobs are
switched off after every use.
• Always dry food thoroughly before placing
it in hot oil or fat. Frozen food will splatter
if added too quickly.
• Only use the appliance for preparing food.
• Never heat fat or fry with a lid on the pan.
• Do not leave hot fat or oil unattended. If
overheating occurs, these could catch fire.
• Do not store flammable items in the oven.
• Always keep the oven door gasket clean.
General safety
• This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities,
or lack of experience and knowledge,
unless they have been given supervision
or instruction concerning the use of the
appliance by a person responsible for
their safety.
• Children should be supervised to ensure
that they do not play with the appliance.
• Connect the appliance to an earthed
outlet/line protected by a fuse of suitable
capacity.
• The earth installation should be
completed by a qualified electrician. Our
company shall not be liable for any
problems arising due to the appliance not
being earthed in accordance with the local
regulations.
• If the supply cord is damaged, it must be
replaced by the manufacturer, its service
agent or similar qualified persons in order
to avoid a hazard.
• Do not operate the appliance if it is
defective or has any visible damage.
• Do not carry out any repairs or
modifications on the appliance.
• Never wash down the appliance with
water! There is a risk of electric shock!
• Never use the appliance when your
judgment or coordination is impaired by
alcohol and/or drugs.
• The appliance must be disconnected from
the mains during installation,
maintenance, cleaning and repair
procedures.
• The rear surface of the oven gets hot
when it is in use. Make sure that the gas
or mains connection does not come into
contact with the rear surface as
connections may get damaged.
• Use a deep pan, large enough to cover
the appropriate hob or burner.

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DANGER. Risk of explosion
and poisoning! Put out all naked
flames and do not smoke, strike
matches or do anything that
could cause ignition. Do not
operate any electric switches
(e.g. light switch, TV, computer,
cooker or door bell). Do not use a
telephone or mobile phone.
• The use of gas cooking appliances results
in the production of heat and moisture in
the room in which it is installed. Ensure
that the kitchen is well ventilated: keep
natural ventilation holes open or install a
mechanical ventilation device (mechanical
extractor hood).
• Gas appliances and systems must be
regularly checked for proper functioning.
The regulator, hose and its clamp must be
checked regularly and replaced within the
periods recommended by its manufacturer
or when necessary.
• Clean the gas burners regularly. The
flames should be blue and burn evenly.
• Good combustion is required in gas
appliances. In case of incomplete
combustion, carbon monoxide (CO) might
develop. Carbon monoxide is a
colourless, odourless and very toxic gas,
which has a lethal effect even in very
small doses.
Safety when working with gas
• Any work carried out on gas equipment
and systems may only be done by
authorised qualified persons who are
registered LPG Gas installers.
• Prior to installation, ensure that the local
distribution conditions (nature of the gas
and gas pressure) and the adjustment of
the appliance are compatible. In the event of a pan fire
• Switch off the Gas supply.
• Smother the flames with a blanket or
damp cloth.
• Burns and injuries are usually caused by
picking up the burning pan and rushing
outside with it.
• Do NOT use water to extinguish an oil or
fat fire.
If you smell gas
• Turn off all valves on gas appliances and
gas meter at the main control valve,
unless it's in a confined space or cellar.
• Extinguish all naked flames.
• Do not operate any electrical appliances.
• Ventilate the area. Open doors and
windows.
• Check for leaks. Check all tubes and
connections for tightness.
• If odour persists contact your nearest
Defy Service Centre for assistance.
• If you still smell gas leave the property.
• Warn the neighbors.
• Call the fire-brigade. Use a telephone
outside the house.
• If you have door or gates that are secured
by an electric lock, or entry phone, please
open these manually.
• Do not re-enter the property until you are
told it is safe to do so.
In the event of a burn back
• In the event of a burn back (where the
flame burns back into the jet ) immediately
turn off the control to the affected burner.
• Wait a few minutes and relight the burner
in the normal manner.
• If the burn back occurs again, turn off the
control knob to the affected burner, and
consult the nearest Defy service
technician, who will advise you.
Gas and electrical connections
must be carried out by qualified
personnel in accordance with
current and local regulations.
Installations carried out by
unauthorized persons will void
the warranty.
IMPORTANT: If the gas type of
the appliance is changed, then
the rating plate that shows the
gas type of the unit must also be
changed. the sticker that is
currently on the rear of the
appliance that reads “Factory
adjusted for LPG gas” must be
replaced by the sticker “Adjusted
for natural gas”. The new sticker
is in the gas jet kit supplied with
the appliance.

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Unpacking
Please ensure that packaging material isdisposed
of in a responsible manner.
Plastic bags should be cut up to prevent children
playing with them and accidentally suffocating.
Remove all packing from the oven cavity and
position the accessories.
If the appliance is damaged in any way, do not
use it. Report the damage to your dealer, who will
take the necessary corrective action.
3. Setup
LPG Gas Only: Do not install this
appliance in a room below ground
level unless it is open to ground level
on at least one side. Failure to install
appliances correctly is dangerous
and could lead to prosecution.
WARNING! ELECTRICAL
CONNECTION MUST ONLY BE
DONE BY A QUALIFIED
ELECTRICIAN
Do not carry the product using the
oven door handle, this may damage
your oven door hinges!
You may lift the product with the door
open by holding the inside of the
oven and the back of the hob.
Connection to the power supply
This appliance should not be connected through
an earth leakage system. Refer to S.A.N.S.
10142.
This appliance has a ‘Y’ type supply cord
connection and must be installed by a licensed
electrician, who will ensure that the stove is
correctly connected and safely earthed.
The rated current is printed on the serial number
label attached to the stove upper back panel.
The appliance must be connected to the mains
through an All pole isolating switch which has a
minimum clearance between the contacts of 3
mm in All poles. A means for disconnection must
be provided in the fixed wiring.
Important Information for the user
This appliance may only be installed by a
registered SAQCC Gas installer. All registered
installers are issued with a card carrying their
registration number. Ask to be shown the card
before allowing the installation work to commence
and make a note of the Installer registration
number. Upon completion of the installation, the
installer is required to explain the operational
details of the appliance together with the safety
instructions. You will be asked to sign acceptance
of the installation and be provided with a
completion certificate. You should only sign for
acceptance of the installation when the installation
is completed to your satisfaction.
Important Information for the installer
This appliance may only be installed by a gas
installer registered with the South African
qualification and certification committee (SAQCC).
The appliance must be installed in accordance
with the requirements of SANS 10087-1for use
with LPG, SANS 827 for use with NG and any fire
department regulations and/or local bylaws
applicable to the area. If in doubt, check with the
relevant authority before undertaking the
installation. Upon completion of the installation
you are required to fully explain and demonstrate
to the user the operational details and safety
practices applicable to the appliance and the
installation.

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Gas Installation
The manufacturer and the seller do not accept
responsibility for any damage due to incorrect
installation or gas connection.
Gas bottles should be located outdoors in a
suitable ventilated lock-up. The connecting hose
should not exceed 200 cm in length.
Room size Ventilation opening
Smaller than 5 m3min. 100 cm2
5 m3to 10 m3min. 50 cm2
Greater than 10 m3not required
In the cellar or basement min. 65 cm2
Ventilation
Air for combustion is drawn from the room and the
exhaust gases are emitted directly into the room,
therefore good room ventilation is essential for the
safe operation of your appliance. If there is no win-
dow or door available for room ventilation, extra
ventilation must be installed.
The appliance corresponds to device class 1. The
following critical air gaps and ventilation openings
must be maintained:
Important information
Upon completion of the installation ensure that you
are familiar with the following:
a) The position of the isolation or shut-off valve in
the gas supply line to the appliance.
b) The requirements for safe operation of the
appliance
Ensure that pipe clamps are tightened correctly
and are of a good quality.
• Flexible hose
Any hose that is used to connect the stove to
the gas system shall comply with SANS 1156-2
or BS 3212.
• Gas cylinder - Not supplied.
For best results we recommend that gas cylin-
ders with a minimum capacity of 9kg be used.
• Regulator - Not supplied.
A 2.8-3.0 kPa LPG gas regulator which com-
plies with SANS 1237 must be used.
Failure to comply with the above will render the
warranty invalid.
Note: Your invoice is required in the event of
you wishing to make a warranty claim.
Connecting the gas hose
DANGER Risk of explosion!
Before starting any work on the gas
installation, please shut off the gas
supply.
• Have your appliance connected so that it will be
close to the gas connection. Ensure that there
is no gas leakage.
• Gas bottles should be located outdoors in a
suitable ventilated lock-up.
• The connecting hose to be used must not be
longer than 200 cm in length.
• Fit the clamp to the hose. Soak one end of the
hose (15 mm inner diameter) into hot water for
60 seconds to soften, then slip the softened end
of the hose completely onto the sharp hose tip
of the appliance.
• Secure the hose by tightening the hose clamp.
• Repeat the same procedure for the other end of
the hose by securing it to the regulator on the
gas bottle to complete the gas cylinder
connection.
• Always check for gas leaks after installation and
whenever a new or refilled gas bottle is used for
the first time.
This appliance is supplied ex-
factory with jets and air settings
for use with LPG gas only
A stove without a flame failure
device may only be used with a free
standing cylinder placed adjacent to
but not closer than 300 mm to the

Page 7
Leakage control at the connection point
• Ensure that the control knobs on the control
panel are in the OFF position.
• Open the valve on the Gas bottle.
• Using a small paint brush, apply some soapy
water to all the connections.
• If there is a leak, bubbles will appear.
• If this occurs, close the gas bottle valve .
• Check and tighten the connections
immediately.
• Repeat the procedure to ensure that there are
no further leaks.
1. Hose tip-LPG
2. Hose tip-NG
3. Safety hose
4. O-ring (gasket)
5. Clamp
Caution: Never use a naked flame
to check for gas leaks.
DANGER Risk of explosion by
damage of the safety tube!
The safety tube must not be
clamped, bent or come into contact
with hot parts of the appliance.
DANGER Risk of explosion and
suffocation! LPG bottles must not
be stored in the house.
Gas conversion
In order to have the appliance's gas type
changed, all the injectors must be changed and
the flame adjustment for all valves must be set
at the reduced flow rate position.
Changing the injectors
1. Take off burner cap and burner body.
2. Unscrew injectors by turning them
counterclockwise.
3. Fit new injectors.
4. Check all connections for secure fitting and
tightness.
The flames should be blue and burn
smoothly. If the flames appear
yellowish, check that the burner cap
is seated correctly or clean the
burner. Switch off the gas and let
burner cool before touching it.
Manifold
protection
plug
Manifold protector plug removal:
The manifold protection plug is inserted into the
manifold at factory level in order to protect the
manifold from being contaminated with debris.
The manifold protection plug must be removed
when the product is installed by the gas installer.
Manifold
1 Flame failure device (model dependent)
2Spark plug
3Injector
4Burner
DANGER Risk of explosion or
poisoning by unprofessional
installation. Gas conversion must
only be carried out by a registered
installer.
Unless there is an abnormal
condition, do not attempt to remove
the gas burner taps. You must call
an authorised service agent if it is
necessary to change the taps.
New injectors have their position
marked on their packing or refer to
the Injector table.

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Reduced gas flow rate setting for taps
1. Ignite the burner that is to be adjusted and
turn the knob to the reduced position.
2. Remove the knob from the gas tap.
3. Use an appropriately sized screwdriver to
adjust the flow rate adjustment screw. For
LPG (Butane - Propane) turn the screw
clockwise. For natural gas, you should turn
the screw counter-clockwise once. The
normal length of a straight flame in the
reduced position should be 6-7 mm
4. If the flame is higher than the desired position,
turn the screw clockwise. If it is smaller turn
anticlockwise.
5. For the last control, bring the burner to both
the high-flame and reduced positions and
check whether the flame is on or off.
Depending on the type of gas tap used in your
appliance the adjustment screw position may
Routing of the gas hose
Before connecting the gas hose, make sure that
the gas hose outlet behind the product is in the
same direction as the hose outlet
3
3
X
X
X
• “A” 1 x Stability chain
• “B” 1 x Stability hook with anchor sleeve
• “A” is factory fitted at the rear of the stove in
the centre. (See overleaf for instructions if the
removable splashback is to be fitted)
• Position the stove and move “A” to touch the
wall behind the stove.
• Mark the hole where “A” touches the wall
behind the stove.
• Move the stove away from the wall to allow for
an area to work in.
All stoves can tilt if you or a child sit or lean on an open oven door. Safety regulations
stipulate that the ANTI-TILT mechanism supplied with the stove, must be fitted as shown.
• Using a 8.0 mm concrete bit, drill a hole at
the marked position.
• Using the Stability hook and anchor sleeve
“B”, firmly secure “B” to the wall.
• Slide the stove back in position and engage
the stability chain “A” onto the Stability hook
“B”.
• The stove is then secured and will not
accidentally tilt if downward pressure is
applied to the open oven door.
Anti-tilt mechanism

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4. Operation Instructions
Oven operation
The gas oven is operated by the gas oven control
knob. In off position (top) the gas supply is Off.
Switching on the gas oven
The gas oven is ignited with the ignition button.
• Open oven door.
• Keep gas oven control knob pressed and turn it
counterclockwise.
• Press ignition button and release it again.
• Keep the gas oven control knob pressed for 3 to
5 seconds.
• Repeat the process until the emanating gas is
ignited.
• Keep the gas oven control knob pressed for
another 3 to 5 seconds. Be sure that gas has
ignited and flame is present.
• Select the desired baking power/ gas mark.
• If there is no electricity; ignite the gas with the
gas lighter from the ignition control hole.
Switching off the gas oven
• Turn gas oven control knob to off position (top).
Baking / Roasting
Set the oven thermostat to the desired
temperature.
Place the food in the oven on the middle shelf
where possible.
Gas grill operation
The gas grill is operated by the gas oven control
knob. In off position (top) the gas supply is Off.
Switching on the gas grill
The gas grill is ignited with the ignition button.
• Grilling is to be conducted with the oven door
closed.
• Keep gas oven control knob pressed and turn
it clockwise.
• Press ignition button and release it again.
• Keep the gas oven control knob pressed for 3
to 5 seconds.
• Repeat the process until the emanating gas is
ignited.
• Keep the gas grill control knob pressed for
another 3 to 5 seconds. Be sure that gas has
ignited and flame is present.
• Select the desired grill power/ gas mark.
• If there is no electricity; ignite the gas with the
gas lighter from the ignition control hole.
Switching off the gas grill
• Turn gas grill control knob to off position (top).
Grilling
Both the wire shelf and roast pan may be used
for grilling. If you are grilling on the wire shelf, use
the baking tray on the lower rack as a drip tray.
Position the shelf in the desired position below
the grill element. Set the oven thermostat to it’s
respective grill position.
Preheat the grill element for about 5 minutes.
Place the food in the center of the shelf and
monitor the grilling to avoid burning the food.
DANGER:
There is the risk of gas
compression and explosion! Do not
attempt to ignite the gas more that
15 seconds. If the burner is not
ignited within 15 seconds, turn off
the knob and wait for 1 minute.
Ventilate the room before
reattempting to ignite the burner.
There is the risk of gas
compression and explosion!

Page 10
The size of the cooking vessel and the flame must be
suited to each other. Adjust the gas flames so that they
do not extend past the bottom of the cooking vessel
and ensure that the cooking vessel is centered on the
saucepan carrier.
Igniting the gas burners
Burner is equipped with automatic ignition.
• Keep the burner knob pressed in.
• Turn it counter clockwise to the large flame
symbol.
• Ignite the hob by pressing the automatic
ignition.
• Adjust it to the desired cooking power.
Gas hobs
Turning off the gas burners
Turn the knob to off (upper) position.
BURNER BODY
BURNER CAP
FLAME FAILURE SENSOR IGNITION
ELECTRODE
IGNITION ELECTRODE
FLAME
FAILURE
SENSOR
Incorrect Correct
Fitting the burner caps
• Carefully align the hole in the burner body
with the flame failure sensor.
• Gently lower the burner body into position.
• Centralise and level the burner cap onto the
burner body. (The burner cap must be
positioned so that it rests centrally on the
burner body). Ensure that it is correctly
seated. Refit the pot stands.
Wrong centralizing of the burner caps
may result in a flash back and cause
burners to melt and deform.
Wrong control of the gas valves: Gas
valves must be controlled from 90°to
210°(or 160°according to the gas valve
model) If flame is set from 0°to 90° the
burner will be below the minimum output
and may result in a flash back and cause
burners to melt and deform.
The above user faults are not covered by
the warranty.
WARNING: Unattended cooking
on a hob with fat or oil can be
dangerous and may result in a fire.
Danger of fire: Do not store items on
the cooking surface.
CAUTION: The cooking process
has to be supervised. A short term
cooking process has to be
supervised continuously.
Use only pots with a solid level
base. An uneven base can prolong
cooking times and waste energy.

Page 11
5. Maintenance and Care
Service intervals
• Every twelve months the appliance should be
serviced by a Defy Service agent to ensure
continued efficient and safe operation.
• If required, the cleaning of the valves should
only be carried out by a qualified Defy
technician. i.e. Burner not functioning correctly.
• Wash removable burner parts weekly with hot
water and detergent.
• Remove any encrustations and ensure that the
burner holes are clear.
• The condition of the gas hose and valve must
be inspected for leaks when the gas bottle is re-
filled.
General cleaning
• Wipe down glass panels, cabinet, door, control
knobs, trims and handles with a hot soapy
cloth. Do not use a steam cleaner.
• Use only liquid household cleaners and avoid
abrasive powders or scouring pads.
Caring for gas hobs
• Remove the burner caps and wipe them with
a thin damp cloth or non-abrasive sponge.
• Remove and clean the saucepan carriers and
the hob.
• Dry burners afterward and blow away any
residual water in the gas outlet holes.
• Install the burner caps and make sure that
they are seated correctly.
Replacing the oven light
The oven light is switched on by the oven
thermostat and switches off when the thermostat
knob is returned to 0.
To replace a faulty light bulb:
• Switch off the power at the wall isolator to
avoid the possibility of electric shock.
• Unscrew the light cover.
• Unscrew the faulty bulb and fit a new 25-watt
bulb rated for 300’C
• Refit the light cover.
DANGER Risk of electric shock!
Switch off the electricity before
cleaning the appliance.
The surface of the appliance may be
damaged by some detergents or
cleaning materials. Do not use
aggressive detergents, cleaning
powder, cream or any sharp objects.
Cleaning the control panel
Clean the control panel and knobs with a damp
cloth and wipe them dry.
The surface may be damaged by some
detergents or cleaning materials. Do not
use aggressive detergents, cleaning
powder/cream or any sharp objects.
Do not use steam cleaners for cleaning.
Damage of the control panel!
Do not remove the control knobs for
control panel cleaning.

Page 12
Gas Jet Cleaning Procedure
• The gas jets on your hob should be cleaned
every 6 months.
• This may be done using a Gas Jet Cleaning
Kit which may be purchased from your
nearest Defy Service Centre.
• The kit comprises of a sliding T-bar (A) a
socket (B) and a ‘Classic pin’ (C).
• Fit the T-bar to the socket and remove the
pot stands, burner caps and burner
bodies.
1. Insert the socket into the central tube of the
burner so that it locates over the brass gas jet
at the bottom of the tube.
2. Gently loosen the brass gas jet by turning the
socket in an anti-clockwise direction.
3. Carefully lift the socket and loosened brass
gas jet from the central burner tube.
4. Insert the Classic pin into central hole of the
jet and slide it up and down until the jet is free
of accumulated dirt.
5. Re-assemble in reverse order.
Removing the Oven Door Glass
A. Press clips on both ends of the top décor.
B. Lift the top décor & remove from door.
C. Lift the glass to a 45 degree position and pull
towards yourself.
The front door inner glass is coated
with an easy clean material. Do not
use any harsh abrasive cleaners,
hard metal scrapers, scouring pads or
bleach to clean the front door inner
glass as they may scratch the surface
and destroy the coating material.
These steps should be carried out in
reverse order to install the door. Do
not forget to close the clips at the
hinge housing when reinstalling.
Removing the oven door
The oven door may be removed to improve oven
access during cleaning.
1. Open the front door (1).
2. Push down the clips at the hinge housing (2)
on the left and right hand sides of the front
door by pressing them down as illustrated in
the figure.
A B
3. Open the door to halfway.
4. Remove the door by pulling it upwards to
release it from the hinges.

Page 13
6. Important Notes
Problem solving guide—before calling for technical support
There is no gas:
Main gas valve is closed. Open the gas valve.
Gas pipe is bent. Ensure the gas pipe has
been properly fitted.
Burners are not burning properly or at all:
Burners are dirty. Clean burner components.
Burners are wet. Dry the burner
components.
Burner cap is not mounted
safely.
Mount the burner cap
properly.
Gas valve is closed. Open gas valve.
Gas cylinder is empty
(when using LPG). Replace the gas cylinder.
The burners will not light:
The gas pipe is twisted,
bent or kinked.
Ensure the gas pipe has
been properly fitted.
The burners are dirty or
wet.
Clean / dry the burner
components.
The gas cylinder is empty. Replace the gas cylinder.
The burner caps are not
fitted correctly.
Fit the burner caps
correctly.
The gas pressure
regulator is closed.
Check to see if the
regulator is open.
Lighting procedure not
been correctly followed.
Follow the correct lighting
procedure.
The flame is yellow, pots and pans are stained:
The burners are dirty or
wet.
Clean / dry the burner
components.
The gas is running out. Replace the gas cylinder.
The burner caps are not
fitted properly.
Fit the burner caps
properly.
The gas pipe is twisted,
bent or kinked.
Ensure the gas pipe has
been properly fitted.
Smell of leaking gas: Smell of leaking gas:
Are all the control knobs in
the off position?
Check to see the knobs
are in the off position.
The gas pipe is fitted
incorrectly.
Ensure the gas pipe has
been properly fitted.
The hose clamps require
tightening or replacing.
Have hose clamps
tightened or replaced.
The regulator is faulty and
needs to be replaced.
Have regulator checked
and replaced.
Do
• Clean your appliance regularly.
• Use flat-bottomed pots and pans when
cooking on the hob. This will maximize
efficiency and reduce costs.
• Leave about a 40 mm. air gap between
baking tins and the oven walls. Adequate air
circulation is important for good baking
results.
• Get into the habit of wearing oven gloves
when handling utensils in a hot oven. This will
help to avoid accidental burns.
• Partly slide out the oven shelf before
removing hot dishes. This prevents accidental
contact with the hot oven sides.
Don’t
• Use pots which are smaller than the burner
diameter. This wastes resources and allows
the pot handles to overheat.
• Place anything on the open oven door. The
glass is not a work surface and could get
scratched.
• Use the appliance to heat the home. Neither
the hotplates nor the oven was designed for
this purpose and damage could occur.
• Allow pot handles to overhang the front of the
appliance. Children might be tempted to grab
them with harmful consequences.
OVER THE YEARS, DEFY'S SERVICE CENTRES HAVE IDENTIFIED THIS LIST OF DO'S AND
DON'TS AS BEING IMPORTANT FOR CUSTOMER SATISFACTION AND SAFETY. PLEASE READ IT
AND FAMILIARISE YOURSELF WITH ITS CONTENTS.
The oven may emit steam during use.
This is normal and is not a fault.
When metal parts are heated, they
may expand and cause noise. This is
not a fault.
Never try to extinguish a fire with
water! When oil has caught fire,
immediately cover the pot or pan
with a lid. Switch off the hob if safe
to do so and phone the fire service.

Page 14
Customer care line
If you still have a problem after following all the
instructions, contact the customer care line on
086 100 3339. They will be able to advise you on
any aspect of the appliance.
7. Support
Sub-Saharan Africa Branches
ZAMBIA: SOUTHGATE INVESTMENTS LTD
Plot 1606, Sheki Sheki Road
P.O. Box 33681
Lusaka, 10101, Zambia
Tel: [phone]
Fax: [phone]
[email protected]
NAMIBIA: ATLANTIC DISTRIBUTORS
C/O Edison and Einstein Street
Southern Industrial
Windhoek
Namibia
Tel: [phone]
Fax: [phone]
Email: [email protected]
ZIMBABWE: TRADECOMAFRICA
Trade Com Africa, 183 Loreley Crescent
Msasa, Harare, Zimbabwe
Tel: [phone]
Cell: [phone]
Cell: [phone]
BOTSWANA: RAY MORGAN AGENCIES
Plot 48, East Gate
Gabarone International Commerce Park
Kgale View
Gaborone
Botswana
Tel: [phone]
Fax: [phone]
Email: [email protected]
SWAZILAND: LYNDS DISTRIBUTORS
Lot 581 King Sobhuza the 2nd Avenue
Unit 4 & 5 SIDC factory Shells
Matsapha
Eswatini
Tel: [phone]
Fax: [phone]
MOZAMBIQUE: COOL WORLD. LDA
Rua da Resistencia No. 97B R/C
Cell: [phone]
[email protected]
Nosso Show Room
Do not attempt any repairs yourself. Before calling a service technician, please check:
• The mains distribution board for tripped circuit breakers.
• The wall switch is on.
• Gas fittings are connected properly.
Remember that you may be charged for a service call even during the warranty period if the fault is due to
or caused by any of the above.
If the problem cannot be remedied after
following the troubleshooting problem
solving guide, please consult with an
authorised service agent or the dealer
where you purchased the appliance.
Never attempt to repair a defective
appliance yourself.

Page 15
8. Warranty
This certificate is issued by DEFY APPLIANCES (PTY) LTD manufacturers of Defy and Ocean
products, hereinafter the Company, to the original purchaser only, of the appliance described on the
certificate and shall constitute the only warranty given in respect of this appliance.
The Company warrants to the original purchaser that for a period of THREE YEARS from date of
purchase the appliance is free from defect under normal domestic use, both in workmanship and
material, subject to the following conditions.
1. Repair or replacement of any part of this appliance, found by the Company to be defective, shall
be at the election of the Company. The Company reserves the right to effect such service through
any of its Service Divisions or Authorised Service Dealers. The cost of such service shall be borne
by the Company in full, provided that the appliance is located no further than 50 km from a
Company Service Centre or an Authorised Service Dealer. Where the appliance is located beyond
the 50 km radius, the purchaser shall be liable for the standard travelling charges, as determined by
the Company.
CARRY IN SERVICE Microwave ovens, Compact cookers and small appliances are repaired in our
service centres and are not collected from the customers home. Faulty units must be delivered to
the purchasing dealer or to the nearest Company Service Centre for warranty repairs.
2. Rusted or corroded plates, vitreous enamelware, fuses and lamps are specifically excluded from
these warranties. It is an express condition of these warranties that the purchaser takes due care
and attention in the use and maintenance of the appliance. Abuse, misuse in conflict with operating
instructions, connection to incorrect voltages and subjection to commercial use shall release the
Company from its obligations.
3. This warranty shall become void and cease to operate if the appliance is dismantled by, or any
repairs to the appliance are effected by any persons not duly authorised by the Company, or if
substitute parts not approved by the Company are used in the appliance, or if the serial number of
the appliance is removed.
4. The Company shall not be responsible for damages resulting from fire, flood, civil disturbances or
any Act of God. The Company shall not, in terms of these warranties be responsible nor held liable
for any consequential loss or damage of any kind caused by or due to the failure or malfunction of
the appliance. The Company shall not be responsible for damages caused by insect and/or animal
infestation.
5. The Company shall not be responsible for transportation or other costs other than those incurred
within the provisions of Point 1 of this Certificate.
6. For warranties in the Republic of South Africa and Sub-Saharan Africa, please contact the
customer care line. Please refer to the previous page for respective South African branches
and Sub-Saharan Africa branches.
7. Where service is requested under warranty and no fault or defect can be found by the Company,
all costs incurred will be for the purchaser's account.
8. This Certificate as well as your invoice will serve as proof of purchase. For the purpose of
warranty, it will be essential to produce this Certificate and invoice. Failure to do so, will render the
purchaser liable for service costs.
KEEP THIS CERTIFICATE AND SALES INVOICE AS PROOF OF PURCHASE FOR WARRANTY
PURPOSES.