Dell Printer 964 User manual

www.dell.com/supplies | support.dell.com
Dell™ Photo All-In-One Printer 964
Owner’s Manual
Look Inside For:
• Ordering Supplies
• About Your Printer
• Using the Printer
• Understanding the Printer Software
• Maintenance and Troubleshooting
Photo 964

Ordering Supplies
Your Dell Photo AIO Printer 964 includes software installed to detect the ink levels in the printer. During
a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at
www.dell.com/supplies or by phone.
NOTE: If your country is not listed, contact your Dell distributor to order supplies.
Your printer has been designed to print using the following ink cartridges.
US 877-INK-2-YOU Korea 080-999-0240
Australia 1300 303 290 Luxembourg 02.713 1590
Austria 0820-24053035 Malaysia 1800880553
Belgium 02.713 1590 Mexico 001 866 851 1754
Canada 877-501-4803 Netherlands 020 - 674 4881
Chile 1230-020-3947
800-202874
Norway 231622 64
Portugal 21 4220710
Colombia 01800-9-155676 PRC 800-858-2425
Czech [phone] Poland 022 579 59 65
Denmark 3287 5215 Puerto Rico 866-851-1760
Finland 09 2533 1411 Singapore 1800 394 7245
France 825387247 South Africa 0860 102 591
Germany 0800 2873355 Spain 902120385
Ireland 1850 707 407 Sweden 08 587 705 81
Italy 800602705 Switzerland 0848 335 599
Japan 044-556-3551 UK 0870 907 4574
Supply Item Part number
Standard Capacity black ink cartridge J5566
Standard Capacity color ink cartridge J5567
High Capacity black ink cartridge M4640
High Capacity color ink cartridge M4646
Photo ink cartridge J4844

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how
to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or
death.
____________________
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks
of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government
is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

www.dell.com | support.dell.com

Contents 5
Contents
1About Your Printer
Understanding the Printer Parts . . . . . . . . . . . . . . . . . . 14
Setting Up Your Printer . . . . . . . . . . . . . . . . . . . . . . 17
Initial Setup Menu . . . . . . . . . . . . . . . . . . . . . . . 17
Understanding the Operator Panel . . . . . . . . . . . . . . . . . 18
Using the Operator Panel . . . . . . . . . . . . . . . . . . . . 18
Operator Panel Menus . . . . . . . . . . . . . . . . . . . . . . . 20
Understanding the Automatic Paper Type Sensor . . . . . . . . . 20
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Load Plain Paper Into the Paper Support . . . . . . . . . . . . 22
Load an Original Document Into the ADF . . . . . . . . . . . . 24
Placing Your Original Document on the Scanner Glass . . . . . . 25
Print Media Guidelines . . . . . . . . . . . . . . . . . . . . . . . 26
Print Media Guidelines for the Paper Support . . . . . . . . . . 26
Paper Guidelines for the ADF . . . . . . . . . . . . . . . . . . 28
2Printing
Printing a Document . . . . . . . . . . . . . . . . . . . . . . . . 29
Printing Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Printing Borderless Photos . . . . . . . . . . . . . . . . . . . . . 30
Printing Photos From a PictBridge-Enabled Camera . . . . . . . 31
Printing Photos From a Memory Card . . . . . . . . . . . . . . . 32

6Contents
Viewing or Printing Photos . . . . . . . . . . . . . . . . . . . 33
Saving Photos to Your Computer . . . . . . . . . . . . . . . . 33
Viewing a Slide Show . . . . . . . . . . . . . . . . . . . . . 34
Printing All Photos on Media Card or USB Key . . . . . . . . 34
Printing Collated Copies of Your Document . . . . . . . . . . . 35
Printing Last Page First . . . . . . . . . . . . . . . . . . . . . . 35
Printing More Than One Page on a Sheet of Paper . . . . . . . . 36
Printing an Image as a Multi-page Poster . . . . . . . . . . . . 36
Printing a Banner . . . . . . . . . . . . . . . . . . . . . . . . . 37
3Copying
Copying Documents Using the Operator Panel . . . . . . . . . . 39
Copying Documents Using Your Computer . . . . . . . . . . . . 39
Copying Photos Using the Operator Panel . . . . . . . . . . . . 40
Copying Photos Using Your Computer . . . . . . . . . . . . . . 40
Collating Copies Using the Operator Panel . . . . . . . . . . . . 41
Changing Copy Settings . . . . . . . . . . . . . . . . . . . . . . 42
4Scanning
Using the Operator Panel . . . . . . . . . . . . . . . . . . . . . 43
Using the Printer Software . . . . . . . . . . . . . . . . . . . . 43
Scanning Photos . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Scanning to Your Computer Over a Network . . . . . . . . . . . 45
Scanning Multiple Pages or Images . . . . . . . . . . . . . . . . 46
Editing Scanned Text Using Optical Character Recognition (OCR) 47

Contents 7
Editing Scanned Images . . . . . . . . . . . . . . . . . . . . . . 48
Saving an Image on Your Computer . . . . . . . . . . . . . . . . 48
E-mailing a Scanned Image or Document . . . . . . . . . . . . . 49
Enlarging or Reducing Images or Documents . . . . . . . . . . . 50
5Faxing
Setting Up the Printer With Equipment . . . . . . . . . . . . . . 51
Connecting directly to a telephone wall jack . . . . . . . . . . . 52
Connecting to a telephone . . . . . . . . . . . . . . . . . . . . 52
Connecting to an answering machine . . . . . . . . . . . . . . 53
Connecting to a computer modem . . . . . . . . . . . . . . . . 54
What if I Have a Digital Subscriber Line (DSL)? . . . . . . . . 54
Faxing Using the Printer Operator Panel . . . . . . . . . . . . . . 55
Send a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Send a Broadcast Fax . . . . . . . . . . . . . . . . . . . . . . 56
Receive a Fax Automatically . . . . . . . . . . . . . . . . . . 57
Receive a Fax Manually . . . . . . . . . . . . . . . . . . . . . 58
Receive a Fax With an Answering Machine Connected to the Printer
58
Sending a Fax From the Computer . . . . . . . . . . . . . . . . . 59
Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . 59
What if I Have a Digital Subscriber Line (DSL)? . . . . . . . . 59
Faxing Through the Printer Modem . . . . . . . . . . . . . . . 60
Printer Setup Utility Tabs . . . . . . . . . . . . . . . . . . . . 61
Faxing Through the Computer Modem . . . . . . . . . . . . . . 62
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Create a Speed Dial List From the Computer . . . . . . . . . . 66
Create a Group Dial List From the Operator Panel . . . . . . . . 66
Use a Speed or Group Dial List . . . . . . . . . . . . . . . . . 67
Manually Dialing a Fax While Listening to a Telephone Line (On Hook
Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

8Contents
Send a Delayed Fax . . . . . . . . . . . . . . . . . . . . . . . . 68
Blocking Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Create a Blocked Fax List . . . . . . . . . . . . . . . . . . . 69
Turning Fax Blocking On . . . . . . . . . . . . . . . . . . . . 70
Blocking Faxes Without Caller ID . . . . . . . . . . . . . . . 70
Changing the Pickup Code . . . . . . . . . . . . . . . . . . . . 71
Using Auto Fax Convert . . . . . . . . . . . . . . . . . . . . . . 72
6Understanding the Software
Using the Dell All-In-One Center . . . . . . . . . . . . . . . . . 73
Using Printing Preferences . . . . . . . . . . . . . . . . . . . . 76
Using Dell Picture Studio . . . . . . . . . . . . . . . . . . . . . 78
Using the Memory Card Manager . . . . . . . . . . . . . . . . . 78
Dell Ink Management System . . . . . . . . . . . . . . . . . . . 79
Removing and Reinstalling Software . . . . . . . . . . . . . . . 81
7Ink Cartridge Maintenance
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . 83
Aligning Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . 87
Cleaning the Ink Cartridge Nozzles . . . . . . . . . . . . . . . . 88
8Troubleshooting
Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Computer Problems . . . . . . . . . . . . . . . . . . . . . . 89
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . 91

Contents 9
General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Fax Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Paper Problems . . . . . . . . . . . . . . . . . . . . . . . . . 93
Network Problems . . . . . . . . . . . . . . . . . . . . . . . 96
Error Messages and Lights . . . . . . . . . . . . . . . . . . . . . 97
Improving Print Quality . . . . . . . . . . . . . . . . . . . . . . 99
9Contacting Dell
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . 101
Automated Order-Status Service . . . . . . . . . . . . . . . . . 102
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 102
10 Appendix
U.S. Terms and Conditions of Sale . . . . . . . . . . . . . . . . 121
Limited Warranties and Return Policy . . . . . . . . . . . . . . 124
Limited Warranty for Dell-Branded Hardware Products (U.S. Only) .
124
Total Satisfaction Return Policy (U.S. Only) . . . . . . . . . . 127
Dell™ Printer Consumables Limited Warranties . . . . . . . . . 128
Export Regulations . . . . . . . . . . . . . . . . . . . . . . . . 129
Dell™ Software License Agreement . . . . . . . . . . . . . . . 129
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . 130
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

10 Contents

CAUTION: SAFETY INSTRUCTIONS 11
CAUTION: SAFETY INSTRUCTIONS
Use the following safety guidelines to help ensure your own personal safety and to help protect your
product and working environment from potential damage.
• If your product includes a modem, the cable used with the modem should be manufactured with a
minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
• To help protect your product from sudden, transient increases and decreases in electrical power, use a
surge suppressor, line conditioner, or uninterruptible power supply cord (UPS).
• Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool
or in a wet basement.
• Ensure that nothing rests on your product’s cables and that the cables are not located where they can
be stepped on or tripped over.
• Use only the power cable provided with this product or the manufacturer’s authorized replacement
power cable.
CAUTION: If your product is not marked with this symbol , it must be connected
to an electrical outlet that is properly grounded.
• Connect the power cable to an electrical outlet that is near the product and easily accessible.
• To completely turn off the product, the power cable must be removed from the power source.
• Refer service or repairs, other than those described in the user documentation, to a professional
service person.
• Do not use the fax feature during an electrical storm. Do not set up this product or make any
electrical or cabling connections, such as the power cable or telephone, during an electrical storm.
• This product is designed to meet safety standards with the use of specific Dell-authorized
components. The safety features of some parts may not always be obvious. Dell disclaims liability
associated with the use of non-Dell-authorized components.
• See "Troubleshooting" on page 89 for instructions on the proper way to clear paper jams.

12 CAUTION: SAFETY INSTRUCTIONS
www.dell.com | support.dell.com

About Your Printer 13
1
About Your Printer
You can use the Dell Photo AIO Printer 964 to do a variety of things. A few important things to
note:
• If your printer is connected to a computer, you can use either the printer operator panel or
the printer software to produce quality documents quickly.
•Youdo need to connect your printer to a computer to print, scan, or use the Save Photos to
my Computer function.
•Youdo not need to connect your printer to a computer to make photocopies, send faxes, or
print from memory cards or a PictBridge-enabled camera.
NOTE: The printer (whether it is connected to a computer or not) must be connected to a telephone
line before you can send a fax.
NOTE: If you use a DSL modem for your computer, you must install a DSL filter on the telephone
line attached to your printer.

14 About Your Printer
www.dell.com | support.dell.com
Understanding the Printer Parts
Number: Part: Description:
1 Automatic Document
Feeder (ADF) Scan, copy, or fax multiple page documents and/or legal sized documents.
2 Printer unit Unit you lift to gain access to the ink cartridges.
3 Operator panel Panel on the printer you use to control copying, scanning,
faxing, and printing. For more information, see "Using the
Operator Panel" on page 18.
4 Paper input tray Where you load paper into the printer.
5 Paper exit tray Tray that holds the paper as it exits the printer.
NOTE: Pull the paper exit tray stop straight out to extend
it.
6 PictBridge connector The connector you use to connect your
PictBridge-compatible digital camera to your printer.
Photo 964
1
2
3
4
9
8
7
6
5

About Your Printer 15
7 Media card slots Slot into which you insert a media card containing digital
pictures.
NOTE: The LCD only displays JPG files found on the media
card. To view other image types stored on the media card,
open the Memory Card Manager. For more information, see
"Using the Memory Card Manager" on page 78.
8 Top cover with
integrated ADF exit tray Top of printer that holds your document or photo flat while you scan it. You can also pick up your original document
after it has gone through the ADF here.
9 ADF input tray Load original documents in the printer. Recommended for
scanning, copying, or faxing multiple-page documents.
10 Supplies Reorder Label To order ink cartridges or paper, visit www.dell.com/supplies.
11 Express Service Code • Identify your printer when you use support.dell.com or
contact technical support.
• Enter the Express Service Code to direct your call when
contacting technical support.
NOTE: The Express Code is not available in all countries.
Number: Part: Description:
11
10

16 About Your Printer
www.dell.com | support.dell.com
12 FAX connector ( —
left side connector)
Connects your printer to an active telephone line to send
and receive faxes.
NOTE: Do not connect additional devices to the FAX
connector ( — left side connector) and do not connect a
DSL (digital subscriber line) or ISDN (integrated services
digital network) without using a digital line filter to the
printer.
13 PHONE jack connector
( — right side
connector)
Remove the blue plug to connect additional devices, such as
a data/fax modem, telephone, or answering machine to your
printer.
NOTE: If the phone communication is serial in your country
(such as Germany, Sweden, Denmark, Austria, Belgium,
Italy, France, and Switzerland), you must remove the blue
plug from the right connector ( ), and insert the supplied
yellow terminator for your fax to work correctly. You will not
be able to use this port for additional devices in these
countries.
14 USB connector Connects your printer to a computer.
15 Rear access door Open to remove paper jams.
12
13
14
15 17
16

About Your Printer 17
Setting Up Your Printer
NOTE: The Dell Photo All-In-One Printer 964 supports Microsoft® Windows® 2000, Windows XP,
and Windows XP Professional X64 Edition.
To set up your printer, follow the steps on your Setting Up Your Printer poster. If you encounter
problems during setup, see "Troubleshooting" on page 89.
NOTE: The Dell Photo AIO Printer 964 is an analog device that only works when directly connected
to a wall jack. Other devices such as a telephone or answering machine can be attached to the
PHONE jack connector ( — right side connector) to pass through the printer as described in the
setup steps. If you have a digital connection such as ISDN, DSL, or ADSL, a digital line filter is
required. Contact your Internet Service Provider for details.
Initial Setup Menu
The printer automatically displays the Initial Setup menu when you power on the printer for
the first time.
Updating Settings
You can update the time, date, language, and country settings after initial setup by accessing the
Setup menu.
16 Power supply Supplies power to the printer.
NOTE: The power supply is removable. When the power
supply is removed from the printer, but remains plugged into
a wall outlet, an LED is illuminated to notify you that power
is present.
NOTE: If the power is off when you unplug your machine,
the power will be off when you plug it back in.
17 Power cord connector Connects printer power supply to power outlet using the
supplied country-specific power cord.
Menu item: Settings:
Language Use the left and right Arrow buttons to scroll through the language
options. When your language is highlighted, press Select .
Country Use the left and right Arrow buttons to scroll through the country
options. When your country is highlighted, press Select .
Set Date and Time Press Select to enter the Set Date and Time menu.

18 About Your Printer
www.dell.com | support.dell.com
Understanding the Operator Panel
Using the Operator Panel
The operator panel buttons allow you to copy documents and photos, fax documents, and print
photos from a memory card or PictBridge-enabled camera without connecting to a computer.
The printer is on when Power is illuminated. You can change settings using the Menu ,
Select , and Arrow buttons; and initiate a scan, copy, or fax using the Start button .
The display features:
• Printer status
•Messages
• Menus
• Photos stored on memory cards
Number Part: Purpose:
1 LCD (Liquid
Crystal Display) To show options available to you.
2 Back To move back a menu level while navigating
through the available menus on the display.
3 Left arrow • Decrease a number on the display.
• Scroll through a list on the display.
4 Up arrow Scroll through the available options on the menu.
Photo 964
,
13
13456
7
12 11 10 9 8
2

About Your Printer 19
5 Menu Scroll through the available menus.
6 Right arrow • Increase a number on the display.
• Scroll through a list on the display.
7Akeypad
number or
symbol
• In fax mode:
– Enter fax numbers.
– Select letters when creating a speed dial list.
– Type numbers to enter or edit the date and
time shown on the printer display.
• In copy mode, select the number of copies you
want to make.
8 Pause Insert a three-second pause in the number to be
dialed to wait for an outside line or get through an
automated answering system.
NOTE: Enter a pause only when you have already
begun entering the number.
9 Start • Start a scan, copy, or fax job.
• In photo mode, print photos.
NOTE: If you initiate a copy without specifying
color or black and white, color is used by default.
10 Cancel • Cancel a scan, print, or copy job in progress.
• Exit a menu.
• Clear a fax number, or end a fax transmission
and return the display to the fax default.
• Clear current settings and return to default
settings.
11 Down arrow Scroll through the available options on the menu.
12 Select To choose the option that appears on the display.
13 Power To turn your printer on or off.
Number Part: Purpose:
,

20 About Your Printer
www.dell.com | support.dell.com
Operator Panel Menus
From the main menu menu, you can navigate to the Copy, Photo, Fax, Scan, Setup, or
Maintenance modes available on your printer.
You can also view photos, send a fax, or perform quick copy or quick scan directly from the main
menu.
For more information about the operator panel menus, please see your User’s Guide.
Understanding the Automatic Paper Type Sensor
Your printer has an automatic paper type sensor that detects the following paper types:
•Plain
• Transparency
• Glossy/photo
If you load one of these paper types, the printer detects the paper type and automatically adjusts
the Quality/Speed settings.
NOTE: Your printer cannot detect the paper size.
To choose paper size:
1With your document open, click File→Print.
2From the Print dialog box, click Preferences or Properties (depending on your program or
operating system).
The Printing Preferences dialog box opens.
3On the Print Setup tab, select the paper size.
4Click OK.
Quality/Speed settings
Paper type Black and Color Cartridges Installed Photo and Color Cartridges
Installed
Plain Normal Photo
Transparency Normal Photo
Glossy/photo Photo Photo