Dell ChengMing 3911 Tower User manual

ChengMing 3911 Tower
Owner's Manual
Regulatory Model: D32M
Regulatory Type: D32M002
June 2023
Rev. A01

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.

Chapter 1: Views of ChengMing 3911 Tower................................................................................... 6
Front....................................................................................................................................................................................... 7
Back........................................................................................................................................................................................ 9
Chapter 2: Set up your computer..................................................................................................11
Chapter 3: Specifications of ChengMing 3911 Tower.................................................................... 17
Dimensions and weight..................................................................................................................................................... 17
Processor............................................................................................................................................................................. 17
Chipset..................................................................................................................................................................................19
Operating system...............................................................................................................................................................19
Memory................................................................................................................................................................................ 19
Memory matrix...................................................................................................................................................................20
External ports.....................................................................................................................................................................20
Internal slots........................................................................................................................................................................21
Ethernet............................................................................................................................................................................... 21
Wireless module..................................................................................................................................................................21
Audio.....................................................................................................................................................................................22
Storage................................................................................................................................................................................ 22
Power ratings..................................................................................................................................................................... 23
Power supply connector..................................................................................................................................................23
GPU—Integrated.............................................................................................................................................................. 24
Video port resolution (GPU—Integrated).............................................................................................................24
External display support (GPU—Integrated).............................................................................................................24
GPU—Discrete.................................................................................................................................................................. 24
Video port resolution (GPU—Discrete).................................................................................................................25
External display support (GPU—Discrete).................................................................................................................25
Hardware security.............................................................................................................................................................25
Environmental.................................................................................................................................................................... 26
Regulatory compliance.....................................................................................................................................................26
Dell Support policy............................................................................................................................................................ 27
Operating and storage environment............................................................................................................................. 27
Color, material, and finish ...............................................................................................................................................28
Chapter 4: Working inside your computer....................................................................................29
Safety instructions............................................................................................................................................................29
Before working inside your computer.....................................................................................................................29
Safety precautions...................................................................................................................................................... 30
Electrostatic discharge—ESD protection............................................................................................................. 30
ESD field service kit ....................................................................................................................................................31
Transporting sensitive components........................................................................................................................32
After working inside your computer........................................................................................................................32
BitLocker....................................................................................................................................................................... 32
Recommended tools......................................................................................................................................................... 32
Contents
Contents 3

Screw list.............................................................................................................................................................................33
Major components of ChengMing 3911 Tower...........................................................................................................34
Chapter 5: Side cover..................................................................................................................36
Removing the side cover.................................................................................................................................................36
Installing the side cover................................................................................................................................................... 37
Chapter 6: Removing and installing Customer Replaceable Units (CRUs).................................... 40
Front Bezel......................................................................................................................................................................... 40
Removing the front bezel..........................................................................................................................................40
Installing the front bezel.............................................................................................................................................41
Memory modules............................................................................................................................................................... 42
Removing the memory module.................................................................................................................................42
Installing the memory module...................................................................................................................................43
M.2 SSD card..................................................................................................................................................................... 44
Removing the M.2 2230 solid-state drive............................................................................................................. 44
Installing the M.2 2230 solid-state drive ..............................................................................................................45
Removing the M.2 2280 solid-state drive.............................................................................................................46
Installing the M.2 2280 solid-state drive .............................................................................................................. 47
Internal speaker................................................................................................................................................................. 48
Removing the internal speaker.................................................................................................................................48
Installing the internal speaker...................................................................................................................................49
Coin-cell battery................................................................................................................................................................50
Removing the coin-cell battery................................................................................................................................50
Installing the coin-cell battery...................................................................................................................................51
WLAN module.................................................................................................................................................................... 52
Removing the wireless card......................................................................................................................................52
Installing the wireless card........................................................................................................................................ 53
Hard drive............................................................................................................................................................................54
2.5 inch hard drive ..................................................................................................................................................... 54
3.5 inch hard drive ..................................................................................................................................................... 59
Optical drive....................................................................................................................................................................... 60
Removing the optical drive....................................................................................................................................... 60
Installing the optical drive.......................................................................................................................................... 61
Expansion card...................................................................................................................................................................62
Removing the expansion card.................................................................................................................................. 62
Installing the expansion card.................................................................................................................................... 64
Fan duct.............................................................................................................................................................................. 65
Removing the fan duct.............................................................................................................................................. 65
Installing the fan duct.................................................................................................................................................65
Chapter 7: Removing and installing Field Replaceable Units (FRUs)............................................ 67
Power button......................................................................................................................................................................67
Removing the power button cable.......................................................................................................................... 67
Installing the power button cable............................................................................................................................ 68
Heat sink and fan assembly............................................................................................................................................ 69
Removing the heat sink and fan assembly............................................................................................................ 69
Installing the heat sink and fan assembly.............................................................................................................. 70
Power supply unit...............................................................................................................................................................71
4Contents

Removing the power-supply unit..............................................................................................................................71
Installing the power-supply unit............................................................................................................................... 72
Processor.............................................................................................................................................................................74
Removing the processor............................................................................................................................................ 74
Installing the processor.............................................................................................................................................. 74
System board..................................................................................................................................................................... 75
System board connectors......................................................................................................................................... 75
Removing the system board..................................................................................................................................... 76
Installing the system board....................................................................................................................................... 80
Chapter 8: Software....................................................................................................................84
Operating system.............................................................................................................................................................. 84
Drivers and downloads.....................................................................................................................................................84
Chapter 9: BIOS setup................................................................................................................ 85
Entering BIOS setup program........................................................................................................................................ 85
Navigation keys..................................................................................................................................................................85
One Time Boot menu........................................................................................................................................................85
System setup options.......................................................................................................................................................86
Updating the BIOS............................................................................................................................................................ 97
Updating the BIOS in Windows................................................................................................................................ 97
Updating the BIOS using the USB drive in Windows..........................................................................................98
Updating the BIOS in Linux and Ubuntu................................................................................................................ 98
Updating the BIOS from the F12 One Time Boot menu.....................................................................................98
System and setup password...........................................................................................................................................99
Assigning a system setup password....................................................................................................................... 99
Deleting or changing an existing system setup password.................................................................................99
Clearing CMOS settings................................................................................................................................................ 100
Clearing BIOS (System Setup) and System passwords.........................................................................................100
Chapter 10: Troubleshooting...................................................................................................... 101
Dell SupportAssist Pre-boot System Performance Check diagnostics...............................................................101
Running the SupportAssist Pre-Boot System Performance Check............................................................... 101
Power-Supply Unit Built-in Self-Test .........................................................................................................................101
System diagnostic lights................................................................................................................................................. 101
Recovering the operating system................................................................................................................................103
Backup media and recovery options........................................................................................................................... 103
Wi-Fi power cycle............................................................................................................................................................103
Chapter 11: Getting help and contacting Dell..............................................................................104
Contents 5

1
6 Views of ChengMing 3911 Tower

Views of ChengMing 3911 Tower
Front
Views of ChengMing 3911 Tower 7

1. Slim optical drive (optional)
The optical drive reads from and writes to CDs and DVDs.
2. Power button with diagnostic LED
Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.
Press to put the computer in sleep state if it is turned on.
Press and hold to force shut-down the computer.
3. Hard-drive activity light
The activity light turns on when the computer reads from or writes to the hard drive.
4. Universal Audio Jack port
Connect headphones, a headset (headphone and microphone combo), or speakers.
5. USB 3.2 Gen 1 ports (4)
Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps.
8 Views of ChengMing 3911 Tower

Back
Views of ChengMing 3911 Tower 9

1. Re-tasking line-out/line-in audio port
Connect input devices.
2. HDMI 1.4b port
Connect to a TV, external display or another HDMI-in enabled device. Provides video and audio output.
3. VGA port
Connect an external display or a projector.
4. USB 2.0 ports (2)
Connect devices such as external storage devices and printers. Provides data transfer speeds up to 480 Mbps.
5. USB 2.0 ports with Smart Power On (2)
Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps.
6. Expansion slot x 4 (1 x PCI, 1 x PCIex16, 2 x PCIex1)
Provide access to ports on any installed PCI Express cards.
7. Power cable connector
Connect a power cable to provide power to your computer.
8. Power-supply diagnostics light
Indicates the power-supply state.
9. Security-cable slot (for Kensington locks)
Connect a security cable to prevent unauthorized movement of your computer.
10. Network port
Connect an Ethernet (RJ45) cable from a router or a broadband modem for network or Internet access, with a transfer rate
of 10/100/1000 Mbps.
11. Service Tag and regulatory labels
The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware
components in your computer and access warranty information. The regulatory label contains regulatory information of
your computer.
12. Padlock ring
Attach a standard padlock to prevent unauthorized access to the interior of your computer.
13. Serial port
A serial communication interface through which information transfers in or out sequentially one bit at a time.
14. PS/2 port (keyboard)
Connect a PS/2 keyboard.
15. PS/2 port (mouse)
Connect a PS/2 mouse.
10 Views of ChengMing 3911 Tower

Set up your computer
Steps
1. Connect the keyboard and mouse.
2
Set up your computer 11

2. Connect to your network using a cable.
NOTE: Alternatively, you can connect to a wireless network.
3. Connect the display.
12 Set up your computer

NOTE: If you ordered your computer with a discrete graphics card, the HDMI and the display ports on the back panel of
your computer are covered. Connect the display to the port on the discrete graphics card.
4. Connect the power cable.
Set up your computer 13

5. Press the power button.
14 Set up your computer

6. Finish Windows setup.
Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
●Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when
prompted.
●If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an
offline account.
Set up your computer 15

●On the Support and Protection screen, enter your contact details.
7. Locate and use Dell apps from the Windows Start menu—Recommended
Table 1. Locate Dell apps
Resources Description
My Dell
Centralized location for key Dell applications, help articles, and other important information about
your computer. It also notifies you about the warranty status, recommended accessories, and
software updates if available.
SupportAssist
SupportAssist proactively and predictively identifies hardware and software issues on your
computer and automates the engagement process with Dell Technical support. It addresses
performance and stabilization issues, prevents security threats, monitors, and detects hardware
failures. For more information, see SupportAssist for Home PCs User's Guide at www.dell.com/
serviceabilitytools. Click SupportAssist and then, click SupportAssist for Home PCs.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.
Dell Update
Updates your computer with critical fixes and latest device drivers as they become available. For
more information on using Dell Update, search in the Knowledge Base Resource at www.dell.com/
support.
Dell Digital Delivery
Download software applications, which are purchased but not preinstalled on your computer.
For more information on using Dell Digital Delivery, search in the Knowledge Base Resource at
www.dell.com/support.
16 Set up your computer

Specifications of ChengMing 3911 Tower
Dimensions and weight
The following table lists the height, width, depth, and weight of your ChengMing 3911 Tower.
Table 2. Dimensions and weight
Description Values
Height 324.30 mm (12.77 in.)
Width 154 mm (6.06 in.)
Depth 292.20 mm (11.50 in.)
Weight
NOTE: The weight of your computer depends on the
configuration ordered and manufacturing variability.
●Minimum: 5.30 kg (11.68 lb)
●Maximum: 6.95 kg (15.32 lb)
Processor
The following table lists the details of the processors supported by your ChengMing 3911 Tower.
3
Specifications of ChengMing 3911 Tower 17

Table 3. Processor
Description Option one Option two Option three Option four Option five Option six
Processor type 13th Generation
Intel Core
i7-13700F
13th Generation
Intel Core
i7-13700
13th Generation
Intel Core
i5-13500
13th Generation
Intel Core
i3-13100
Intel Pentium
G7400
Intel Celeron
G6900
Processor
wattage 65 W 65 W 65 W 60 W 46 W 46 W
Processor total
core count 16 16 14 4 2 2
Performance-
cores 8 8 6 4 2 2
Efficient-cores 8 8 8 0 0 0
Processor total
thread counts
NOTE:
Intel®
Hyper-
Threading
Technology
is only
available on
Performanc
e-cores.
24 24 20 8 4 4
Processor speed 2.10 GHz to 5.20
GHz turbo
2.50 GHz to 5.20
GHz turbo
2.50 GHz to 4.80
GHz turbo
3.40 GHz to
4.50 GHz turbo
3.70 GHz 3.40 GHz
Performance-cores frequency
Processor
base
frequency
2.10 GHz 2.50 GHz 2.50 GHz 3.40 GHz 3.70 GHz 3.40 GHz
Maximum
turbo
frequency
5.20 GHz 5.20 GHz 4.80 GHz 4.50 GHz NA NA
Efficient-cores frequency
Processor
base
frequency
2.50 GHz 2.50 GHz 2.50 GHz NA NA NA
Maximum
turbo
frequency
4.10 GHz 4.10 GHz 3.50 GHz NA NA NA
Processor cache 30 MB 30 MB 24 MB 12 MB 6 MB 4 MB
Integrated
graphics Intel UHD
Graphics 770
Intel UHD
Graphics 770
Intel UHD
Graphics 770
Intel UHD
Graphics 730
Intel UHD
Graphics 710
Intel UHD
Graphics 710
18 Specifications of ChengMing 3911 Tower

Chipset
The following table lists the details of the chipset supported by your ChengMing 3911 Tower.
Table 4. Chipset
Description Values
Chipset Intel B660
Processor Intel Pentium/Intel Celeron/Intel Core i3/i5/i7
DRAM bus width 64-bit
Flash EPROM 32 MB RPMC+16 MB nRPMC
PCIe bus Gen 3
Non-volatile memory Yes
BIOS configuration Serial Peripheral Interface (SPI) 256 Mbit (32 MB) located at SPI_FLASH
Trusted Platform Module (TPM) 2.0 (Discrete TPM
Enabled)
24 KB located at TPM 2.0 on chipset
Firmware-TPM (Discrete TPM disabled) By default, the Platform Trust Technology feature is visible to the
operating system.
NIC EEPROM LOM configuration contained within SPI flash ROM instead of LOM
e-fuse
Operating system
Your ChengMing 3911 Tower supports the following operating systems:
●Windows 11 Home
●Windows 11 Pro
●Windows 11 Pro National Academic
●Windows 11 Downgrade (Windows 10 image), 64-bit
●Windows 10 CMIT Government Edition, 64-bit (China only)
Memory
The following table lists the memory specifications of your ChengMing 3911 Tower.
Table 5. Memory specifications
Description Values
Memory slots Two-UDIMM slots, dual-channel
Memory type DDR4
Memory speed 3200 MT/s
Maximum memory configuration 64 GB
Minimum memory configuration 4 GB
Memory size per slot 4 GB, 8 GB, 16 GB, 32 GB
Specifications of ChengMing 3911 Tower 19

Table 5. Memory specifications (continued)
Description Values
Memory configurations supported ●4 GB, 1 x 4 GB, DDR4, 3200 MT/s, single-channel
●8 GB, 1 x 8 GB, DDR4, 3200 MT/s, single-channel
●8 GB, 2 x 4 GB, DDR4, 3200 MT/s, dual-channel
●16 GB, 1 x 16 GB, DDR4, 3200 MT/s, single-channel
●16 GB, 2 x 8 GB, DDR4, 3200 MT/s, dual-channel
●32 GB, 1 x 32 GB, DDR4, 3200 MT/s, single-channel
●32 GB, 2 x 16 GB, DDR4, 3200 MT/s, dual-channel
●64 GB, 2 x 32 GB, DDR4, 3200 MT/s, dual-channel
Memory matrix
The following table lists the memory configurations supported on your ChengMing 3911 Tower.
Table 6. Memory matrix
Configuration Slot
UDIMM1 UDIMM2
4 GB DDR4 4 GB
8 GB DDR4 4 GB 4 GB
8 GB DDR4 8 GB
16 GB DDR4 8 GB 8 GB
16 GB DDR4 16 GB
32 GB DDR4 16 GB 16 GB
32 GB DDR4 32 GB
64 GB DDR4 32 GB 32 GB
External ports
The following table lists the external ports of your ChengMing 3911 Tower.
Table 7. External ports
Description Values
Network port One RJ45 Ethernet Port 10/100/1000 Mbps
USB ports ●Front: Four USB 3.2 Gen 1 ports
●Rear:
Two USB 2.0 ports
Two USB 2.0 ports with Smart Power On
Audio port ●Front: One headset (headphone and microphone combo)
port
●Rear: One re-tasking line-out/line-in audio port
Video port Supported through integrated/discrete GPU
I/O port ●One serial port
20 Specifications of ChengMing 3911 Tower