Dell GX620 - 3.6GHz Desktop 1GB RAM 80GB Windows XP... User manual

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Dell™ OptiPlex™ GX620 User’s Guide

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www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how
to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Glossary .
If you purchased a Dell™ n Series computer, any references in this document to Microsoft®
Windows®operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2005–2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, OptiPlex, Inspiron, Dimension, Latitude, Dell Precision, DellNet,
TravelLite, Dell OpenManage, PowerVault, Axim, PowerEdge, PowerConnect, and PowerApp are trademarks of Dell Inc.;
Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, and Windows are registered
trademarks of Microsoft Corporation; IBM is a registered trademark of International Business Machines Corporation;
Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license. ENERGY STAR is a registered
trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Models: DCTR, DCNE, DCSM, and DCCY
September 2009 N8071 Rev. A03

Contents 3
Contents
1 Finding Information
2 Before You Begin
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Turning Off Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . 19
Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . . . 19
3 Chassis Intrusion Switch
Removing the Chassis Intrusion Switch. . . . . . . . . . . . . . . . . . . . 21
Mini Tower Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Desktop Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Small Form Factor Computer . . . . . . . . . . . . . . . . . . . . . . 23
Ultra Small Form Factor Computer . . . . . . . . . . . . . . . . . . . 24
Replacing the Chassis Intrusion Switch . . . . . . . . . . . . . . . . . . . . 24
Resetting the Chassis Intrusion Detector . . . . . . . . . . . . . . . . . . . 24
4 Mini Tower Computer
About Your Mini Tower Computer . . . . . . . . . . . . . . . . . . . . . . 25
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Back-Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 28
Inside Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
System Board Components . . . . . . . . . . . . . . . . . . . . . . . 32
Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Mini Tower Computer Specifications . . . . . . . . . . . . . . . . . . . . . 35
Removing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . 41

4Contents
I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Removing the I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . 43
Replacing the I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . 44
Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
General Installation Guidelines . . . . . . . . . . . . . . . . . . . . . 45
IDE Drive Addressing . . . . . . . . . . . . . . . . . . . . . 46
Connecting Drive Cables . . . . . . . . . . . . . . . . . . . 46
Drive Interface Connectors . . . . . . . . . . . . . . . . . . 46
Power Cable Connectors. . . . . . . . . . . . . . . . . . . . 47
Connecting and Disconnecting Drive Cables . . . . . . . . . 47
Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . 48
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . 49
Adding a Second Hard Drive . . . . . . . . . . . . . . . . . 52
Drive-Panel Inserts. . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Floppy Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Removing the Floppy Drive . . . . . . . . . . . . . . . . . . 57
Installing the Floppy Drive . . . . . . . . . . . . . . . . . . 58
CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Removing a CD/DVD Drive. . . . . . . . . . . . . . . . . . 60
Installing a CD/DVD Drive . . . . . . . . . . . . . . . . . . 61
PCI and PCI Express Cards and Serial Port Adapters . . . . . . . . . . . . . 67
PCI Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Installing a PCI Card . . . . . . . . . . . . . . . . . . . . . 67
Removing a PCI Card . . . . . . . . . . . . . . . . . . . . . 70
PCI Express Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Installing a PCI Express Card . . . . . . . . . . . . . . . . . 73
Removing a PCI Express Card. . . . . . . . . . . . . . . . . 77
Serial Port Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Installing a Serial Port Adapter . . . . . . . . . . . . . . . . 78
Removing a Serial Port Adapter . . . . . . . . . . . . . . . . 80
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . 83
DC Power Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Removing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . 91
Installing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . 92

Contents 5
5 Desktop Computer
About Your Desktop Computer . . . . . . . . . . . . . . . . . . . . . . . . 97
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Back-Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 99
Inside Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
System Board Components . . . . . . . . . . . . . . . . . . . . . . 102
Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Desktop Computer Specifications. . . . . . . . . . . . . . . . . . . . . . 105
Removing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . 111
I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Removing the I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . 113
Replacing the I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . 114
Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
General Installation Guidelines . . . . . . . . . . . . . . . . . . . . 115
Connecting Drive Cables . . . . . . . . . . . . . . . . . . 115
Drive Interface Connectors . . . . . . . . . . . . . . . . . 116
Power Cable Connectors. . . . . . . . . . . . . . . . . . . 117
Connecting and Disconnecting Drive Cables . . . . . . . . 117
CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Removing a CD/DVD Drive. . . . . . . . . . . . . . . . . 118
Installing a CD/DVD Drive . . . . . . . . . . . . . . . . . 118
Floppy Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Removing a Floppy Drive . . . . . . . . . . . . . . . . . . 120
Installing a Floppy Drive . . . . . . . . . . . . . . . . . . 121
Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Removing a Hard Drive . . . . . . . . . . . . . . . . . . . 123
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . 124
PCI and PCI Express Cards and Serial Port Adapters . . . . . . . . . . . . 127
PCI Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Installing a PCI Card . . . . . . . . . . . . . . . . . . . . 127
Removing a PCI Card . . . . . . . . . . . . . . . . . . . . 130
Installing a PCI Card in the Riser-Card Cage . . . . . . . . 131
Removing a PCI Card From the Riser-Card Cage . . . . . . 134

6Contents
PCI Express Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Installing a PCI Express x16 Card . . . . . . . . . . . . . . 136
Removing a PCI Express x16 Card . . . . . . . . . . . . . 138
Serial Port Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Installing a Serial Port Adapter . . . . . . . . . . . . . . . 139
Removing a Serial Port Adapter . . . . . . . . . . . . . . . 140
Installing a Serial Port Adapter in the Riser-Card Cage . . . 141
Removing a Serial Port Adapter From the Riser-Card
Cage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . 145
DC Power Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 147
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Removing the Processor . . . . . . . . . . . . . . . . . . . . . . . . 153
Installing the Processor . . . . . . . . . . . . . . . . . . . . . . . . 154
6 Small Form Factor Computer
About Your Small Form Factor Computer. . . . . . . . . . . . . . . . . . 157
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Back-Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . 159
Inside Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . 160
System Board Components . . . . . . . . . . . . . . . . . . . . . . 162
Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Small Form Factor Computer Specifications . . . . . . . . . . . . . . . . 165
Removing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . 171
I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Removing the I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . 173
Replacing the I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . 174
Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
General Installation Guidelines . . . . . . . . . . . . . . . . . . . . 175
Connecting Drive Cables . . . . . . . . . . . . . . . . . . 175
Drive Interface Connectors . . . . . . . . . . . . . . . . . 176

Contents 7
Power Cable Connectors. . . . . . . . . . . . . . . . . . . 176
Connecting and Disconnecting Drive Cables . . . . . . . . 177
Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Removing a Hard Drive . . . . . . . . . . . . . . . . . . . 177
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . 179
CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Removing a CD/DVD Drive. . . . . . . . . . . . . . . . . 182
Installing a CD/DVD Drive . . . . . . . . . . . . . . . . . 184
Floppy Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Removing a Floppy Drive . . . . . . . . . . . . . . . . . . 185
Installing a Floppy Drive . . . . . . . . . . . . . . . . . . 186
PCI and PCI Express Cards and Serial Port Adapters . . . . . . . . . . . . 189
PCI Express Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Installing a PCI Express Card . . . . . . . . . . . . . . . . 189
Removing a PCI Express Card. . . . . . . . . . . . . . . . 193
Serial Port Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Installing a Serial Port Adapter . . . . . . . . . . . . . . . 194
Removing a Serial Port Adapter . . . . . . . . . . . . . . . 194
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Removing the Processor . . . . . . . . . . . . . . . . . . . . . . . . 197
Installing the Processor . . . . . . . . . . . . . . . . . . . . . . . . 198
7 Ultra Small Form Factor Computer
About Your Ultra Small Form Factor Computer. . . . . . . . . . . . . . . 201
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Back-Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . 203
Connecting a VGA Monitor . . . . . . . . . . . . . . . . . 204
Connecting Two Monitors. . . . . . . . . . . . . . . . . . 205
Inside Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
System Board Components . . . . . . . . . . . . . . . . . . . . . . 207
Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . 207

8Contents
Cable Cover (Optional) . . . . . . . . . . . . . . . . . . . . . . . . 208
Attaching the Cable Cover. . . . . . . . . . . . . . . . . . 208
Removing the Cable Cover . . . . . . . . . . . . . . . . . 209
Connecting the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . 210
Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Ultra Small Form Factor Computer Specifications . . . . . . . . . . . . . 213
Removing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . 219
Module Bay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Installing a Device When Your Computer Is Turned Off . . . . . . . . 221
Installing a Device When Your Computer Is Running
Microsoft® Windows® . . . . . . . . . . . . . . . . . . . . . . . . 223
Securing a Device in the Module Bay . . . . . . . . . . . . . . . . . 224
Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
General Installation Guidelines . . . . . . . . . . . . . . . . . . . . 227
Connecting Drive Cables . . . . . . . . . . . . . . . . . . 227
Drive Interface Connectors . . . . . . . . . . . . . . . . . 227
Power Cable Connectors. . . . . . . . . . . . . . . . . . . 228
Connecting and Disconnecting Drive Cables . . . . . . . . 228
Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . 229
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
8 Advanced Features
LegacySelect Technology Control. . . . . . . . . . . . . . . . . . . . . . 239
Manageability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Alert Standard Format . . . . . . . . . . . . . . . . . . . . . . . . . 239
Dell OpenManage™ IT Assistant . . . . . . . . . . . . . . . . . . . 240
Dell OpenManage Client Instrumentation . . . . . . . . . . . . . . . 240
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Chassis Intrusion Detection . . . . . . . . . . . . . . . . . . . . . . 240
Option Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Contents 9
Padlock Ring and Security Cable Slot . . . . . . . . . . . . . . . . . 241
Password Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Option Settings . . . . . . . . . . . . . . . . . . . . . . . 242
Assigning a System Password . . . . . . . . . . . . . . . . 242
Typing Your System Password . . . . . . . . . . . . . . . 243
Deleting or Changing an Existing System Password. . . . . 243
Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . 243
Option Settings . . . . . . . . . . . . . . . . . . . . . . . 243
Assigning an Administrator Password . . . . . . . . . . . . 244
Operating Your Computer With an Administrator
Password Enabled . . . . . . . . . . . . . . . . . . . . . . 244
Deleting or Changing an Existing Administrator
Password . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Disabling a Forgotten Password and Setting a New Password . . . . . 245
System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Entering System Setup. . . . . . . . . . . . . . . . . . . . . . . . . 245
System Setup Screens . . . . . . . . . . . . . . . . . . . . . . . . . 245
System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . 247
Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Option Settings . . . . . . . . . . . . . . . . . . . . . . . 252
Changing Boot Sequence for the Current Boot . . . . . . . 252
Changing Boot Sequence for Future Boots . . . . . . . . . 253
Booting to a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Memory Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Floppy Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Clearing Forgotten Passwords. . . . . . . . . . . . . . . . . . . . . . . . 254
Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
9Battery
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

10 Contents
10 Replacing the System Board
Removing the System Board: Mini Tower, Desktop, and Small Form
Factor Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Mini Tower System Board Screws . . . . . . . . . . . . . . . . . . . 264
Desktop System Board Screws. . . . . . . . . . . . . . . . . . . . . 265
Small Form Factor System Board Screws . . . . . . . . . . . . . . . 266
Replacing the System Board: Mini Tower, Desktop, and Small Form
Factor Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
11 Memory
DDR2 Memory Overview. . . . . . . . . . . . . . . . . . . . . . . . . . 267
Addressing Memory With 4-GB Configurations . . . . . . . . . . . . . . 268
Removing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Replacing/Adding Additional Memory . . . . . . . . . . . . . . . . . . . 270
12 Replacing the Computer Cover
13 Cleaning Your Computer
Computer, Keyboard, and Monitor. . . . . . . . . . . . . . . . . . . 275
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Floppy Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
14 Reinstalling Drivers and the Operating System
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Identifying Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . . 278
Using Windows XP Device Driver Rollback . . . . . . . . 278
Using the Optional Drivers and Utilities CD. . . . . . . . . 278

Contents 11
Using Microsoft® Windows® XP System Restore . . . . . . . . . . . . . 279
Creating a Restore Point . . . . . . . . . . . . . . . . . . . . . . . . 279
Restoring the Computer to an Earlier Operating State . . . . . . . . . 279
Undoing the Last System Restore . . . . . . . . . . . . . . . . . . . 280
Enabling System Restore . . . . . . . . . . . . . . . . . . 280
Reinstalling Microsoft Windows XP . . . . . . . . . . . . . . . . . . . . 280
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . . . 281
Booting From the Operating System CD. . . . . . . . . . . 281
Windows XP Setup . . . . . . . . . . . . . . . . . . . . . 281
15 Solving Problems
Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . 285
Problems writing to a CD/DVD-RW drive. . . . . . . . . . 286
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . 287
The computer does not start up
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
The computer stops responding . . . . . . . . . . . . . . . . . . . . 287
A program stops responding . . . . . . . . . . . . . . . . . . . . . . 288
A program crashes repeatedly . . . . . . . . . . . . . . . . . . . . . 288
A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . 288
Other software problems. . . . . . . . . . . . . . . . . . . . . . . . 289
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Power Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . 293
Serial or Parallel Device Problems . . . . . . . . . . . . . . . . . . . . . 293

12 Contents
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . 294
No sound from speakers . . . . . . . . . . . . . . . . . . . . . . . . 294
No sound from headphones . . . . . . . . . . . . . . . . . . . . . . 295
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . 297
If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . 297
If the screen is difficult to read. . . . . . . . . . . . . . . . . . . . . 298
16 Microsoft® Windows® XP Features
Transferring Information to a New Computer . . . . . . . . . . . . . . . . 299
User Accounts and Fast User Switching. . . . . . . . . . . . . . . . . . . 300
Adding User Accounts. . . . . . . . . . . . . . . . . . . . . . . . . 300
Fast User Switching . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Setting Up a Home and Office Network. . . . . . . . . . . . . . . . . . . 301
Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . 301
Network Setup Wizard. . . . . . . . . . . . . . . . . . . . . . . . . 301
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
17 Troubleshooting Tools and Utilities
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . 313
Starting the Dell Diagnostics From Your Hard Drive . . . . 313
Starting the Dell Diagnostics From the Drivers and Utilities CD
(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . 314
System Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . 325
Microsoft®Windows®XP. . . . . . . . . . . . . . . . . . . . . . . 325

Contents 13
18 Getting Help
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . 328
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . 328
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . 329
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . 329
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
19 Warranty
20 FCC Notices (U.S. Only)
FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . 351
Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
FCC Identification Information . . . . . . . . . . . . . . . 352

14 Contents

Finding Information 15
Finding Information
NOTE: Some features may not be available for your computer or in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For? Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• My computer documentation
• My device documentation
• Desktop System Software (DSS)
Drivers and Utilities CD (also known as ResourceCD)
Documentation and drivers are already installed on your
computer. You can use the CD to run the
Dell Diagnostics or
access your documentation.
Readme files may be
included on your CD to
provide last-minute updates
about technical changes to
your computer or advanced
technical-referencematerial
for technicians or
experienced users.
NOTE: Drivers and
documentation updates can be found at support.dell.com.
NOTE: The Drivers and Utilities CD is optional and may
not ship with your computer.
• How to set up my computer
• Basic troubleshooting information
• How to run the Dell Diagnostics
• Error codes and diagnostic lights
• Tools and utilities
• How to remove and install parts
Quick Reference Guide
NOTE: The Quick Reference Guide is optional and may not
ship with your computer.
NOTE: This document is available as a PDF at
support.dell.com.

16 Finding Information
www.dell.com | support.dell.com
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Dell™ Product Information Guide
• How to remove and replace parts
• Specifications
• How to configure system settings
• How to troubleshoot and solve problems
User’s Guide
Microsoft®Windows®XP Help and Support Center
1 Click the Start button and click Help and Support .
2 Click User’s and system guides and click User’s guides .
The User’s Guide is also available on the optional Drivers
and Utilities CD .
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on your computer.
• Use the Service Tag to
identify your computer
when you use
support.dell.com or
contact technical
support.
• Enter the Express
Service Code to direct your call when contacting technical
support.
What Are You Looking For? Find It Here

Finding Information 17
• Solutions — Troubleshooting hints and tips, articles from
technicians, online courses, frequently asked questions
• Community — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, such as
memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with technical
support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and white
papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS) — If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates for
your operating system and support for Dell™ 3.5-inch USB
floppy drives, Intel
®
Pentium
®
M processors, optical drives,
and USB devices. DSS is necessary for correct operation of
your Dell computer. The software automatically detects
your computer and operating system and installs the updates
appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website at
premier.support.dell.com. The website may not be available
in all regions.
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a modem)
Windows Help and Support Center
1 Click the Start button and click Help and Support .
2 Type a word or phrase that describes your problem and click
the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
What Are You Looking For? Find It Here

18 Finding Information
www.dell.com | support.dell.com
• How to reinstall my operating system Operating System CD
The operating system is already installed on your computer.
To reinstall your operating system, use the Operating System
CD. See "
Reinstalling Microsoft Windows XP " for
instructions.
After you reinstall your
operating system, use the
optional Drivers and
Utilities CD to reinstall
drivers for the devices that
came with your computer.
Your operating system
product key label is located
on your computer.
NOTE: The color of your CD varies based on the operating
system you ordered.
NOTE: The Operating System CD is optional and may not
ship with your computer.
What Are You Looking For? Find It Here

Before You Begin 19
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
• You have performed the steps in "Turning Off Your Computer" and "Before Working Inside Your
Computer."
• You have read the safety information in your Dell™
Product Information Guide.
• A component can be replaced by performing the removal procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
• Small flat-blade screwdriver
• Phillips screwdriver
• Flash BIOS update program floppy disk or CD
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you
turn off your computer.
1
Shut down the operating system:
a Save and close any open files, exit any open programs, click the Start button, and then click
Turn Off Computer .
b In the Turn off computer window, click Turn off .
The computer turns off after the operating system shutdown process finishes.
2 Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, turn them off
now.
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help
ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor
by its edges, not by its pins.

20 Before You Begin
www.dell.com | support.dell.com
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable,
press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them
evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both
connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working
inside the computer.
1 Turn off your computer.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it
from the network wall jack.
2
Disconnect any telephone or telecommunication lines from the computer.
3 Disconnect your computer and all attached devices from their electrical outlets, and then press
the power button to ground the system board.
4 If applicable, remove the computer stand (for instructions, see the documentation that came with
the stand) and the cable cover, if attached.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet
before removing the cover.
5
Remove the computer cover:
• Remove the mini tower computer cover.
• Remove the desktop computer cover.
• Remove the small form factor computer cover.
• Remove the ultra small form factor computer.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted
metal surface, such as the metal at the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate any static electricity that could harm internal components.