Dell OptiPlex 7060 Tower User manual

OptiPlex 7060 Tower
Service Manual
Regulatory Model: D18M
Regulatory Type: D18M005
October 2021
Rev. A01

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.

Chapter 1: Working on your computer........................................................................................... 6
Safety instructions.............................................................................................................................................................. 6
Turning off your computer — Windows 10...................................................................................................................6
Before working inside your computer............................................................................................................................. 7
After working inside your computer................................................................................................................................ 7
Chapter 2: Technology and components........................................................................................ 8
DDR4.......................................................................................................................................................................................8
USB features........................................................................................................................................................................ 9
USB Type-C......................................................................................................................................................................... 11
Advantages of DisplayPort over USB Type-C............................................................................................................ 12
HDMI 2.0.............................................................................................................................................................................. 12
Chapter 3: Disassembly and reassembly....................................................................................... 13
Side cover............................................................................................................................................................................ 13
Removing side cover................................................................................................................................................... 13
Installing side cover..................................................................................................................................................... 14
Front Bezel.......................................................................................................................................................................... 15
Removing front bezel..................................................................................................................................................15
Installing front bezel.................................................................................................................................................... 16
Front panel door................................................................................................................................................................. 17
Opening front panel door........................................................................................................................................... 17
Closing front panel door............................................................................................................................................. 17
3.5-inch hard drive assembly.......................................................................................................................................... 18
Removing 3.5–inch hard drive assembly................................................................................................................ 18
Installing 3.5–inch hard drive assembly.................................................................................................................. 19
3.5-inch hard drive.......................................................................................................................................................21
2.5-inch hard drive assembly ........................................................................................................................................ 22
Removing the 2.5–inch hard drive assembly........................................................................................................22
Installing the 2.5-inch drive assembly.................................................................................................................... 22
2.5-inch hard drive...................................................................................................................................................... 23
Optical drive........................................................................................................................................................................24
Removing optical drive...............................................................................................................................................24
Installing optical drive................................................................................................................................................. 26
M.2 PCIe SSD ................................................................................................................................................................... 28
Removing M.2 SSD .................................................................................................................................................... 28
Installing M.2 SSD....................................................................................................................................................... 29
SD card reader................................................................................................................................................................... 30
Removing SD card reader......................................................................................................................................... 30
Installing SD card reader.............................................................................................................................................31
Memory module................................................................................................................................................................. 32
Removing memory module........................................................................................................................................ 32
Installing memory module.......................................................................................................................................... 33
Expansion card...................................................................................................................................................................34
Contents
Contents 3

Removing PCIe expansion card................................................................................................................................34
Installing PCIe expansion card..................................................................................................................................35
Power supply unit..............................................................................................................................................................36
Removing power supply unit or PSU...................................................................................................................... 36
Installing power supply unit or PSU........................................................................................................................ 38
Intrusion switch................................................................................................................................................................. 40
Removing intrusion switch........................................................................................................................................ 40
Installing intrusion switch........................................................................................................................................... 41
Power button..................................................................................................................................................................... 42
Removing power button............................................................................................................................................ 42
Installing power button...............................................................................................................................................43
Speaker................................................................................................................................................................................ 45
Removing speaker....................................................................................................................................................... 45
Installing speaker......................................................................................................................................................... 46
Coin cell battery.................................................................................................................................................................47
Removing coin cell battery........................................................................................................................................ 47
Installing the coin cell battery...................................................................................................................................48
Heat sink fan...................................................................................................................................................................... 49
Removing heat sink fan..............................................................................................................................................49
Installing heat sink fan................................................................................................................................................50
Heat sink ............................................................................................................................................................................. 51
Removing heat sink......................................................................................................................................................51
Installing heat sink....................................................................................................................................................... 52
Processor............................................................................................................................................................................ 53
Removing processor................................................................................................................................................... 53
Installing processor..................................................................................................................................................... 54
System fan..........................................................................................................................................................................55
Removing system fan.................................................................................................................................................55
Installing system fan................................................................................................................................................... 56
Optional VGA module....................................................................................................................................................... 57
Removing optional VGA module...............................................................................................................................57
Installing optional VGA module.................................................................................................................................58
System board..................................................................................................................................................................... 59
Removing system board............................................................................................................................................ 59
Installing the system board....................................................................................................................................... 62
Chapter 4: Drivers and downloads............................................................................................... 65
Chapter 5: Troubleshooting.........................................................................................................66
Enhanced Pre-Boot System Assessment — ePSA diagnostics............................................................................ 66
Running the ePSA Diagnostics.................................................................................................................................66
Diagnostics..........................................................................................................................................................................67
Power-Supply Unit Built-in Self-Test ..........................................................................................................................68
Diagnostic error messages..............................................................................................................................................68
System error messages.................................................................................................................................................... 71
Recovering the operating system..................................................................................................................................72
Real Time Clock—RTC reset..........................................................................................................................................72
Backup media and recovery options............................................................................................................................. 73
WiFi power cycle................................................................................................................................................................73
4Contents

Chapter 6: Getting help............................................................................................................... 74
Contacting Dell...................................................................................................................................................................74
Contents 5

Working on your computer
Topics:
•Safety instructions
•Turning off your computer — Windows 10
•Before working inside your computer
•After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that the following conditions exist:
●You have read the safety information that shipped with your computer.
●A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
NOTE: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some
cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending
any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and
aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Turning off your computer — Windows 10
CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your
computer or remove the side cover.
1. Click or tap .
2. Click or tap and then click or tap Shut down.
1
6 Working on your computer

NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them off.
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1. Ensure that you follow the Safety Instruction.
2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
3. Turn off your computer.
4. Disconnect all network cables from the computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
5. Disconnect your computer and all attached devices from their electrical outlets.
6. Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning
on your computer.
1. Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
2. Connect your computer and all attached devices to their electrical outlets.
3. Turn on your computer.
4. If required, verify that the computer works correctly by running ePSA diagnostics.
Working on your computer 7

Technology and components
This chapter details the technology and components available in the system.
Topics:
•DDR4
•USB features
•USB Type-C
•Advantages of DisplayPort over USB Type-C
•HDMI 2.0
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows
up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access
memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the
system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4
also supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its
memory. Deep power-down mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle differences between DDR3 and DDR4 memory modules, as listed below.
Key notch difference
The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the
insertion edge but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an
incompatible board or platform.
Figure 1. Notch difference
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
2
8 Technology and components

Figure 2. Thickness difference
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD
does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on
the bottom of the system or under the keyboard, as in some portable systems.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and
peripheral devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 1. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 3.0/USB 3.1 Gen
1
5 Gbps Super Speed 2010
USB 2.0 480 Mbps High Speed 2000
USB 3.1 Gen 2 10 Gbps Super Speed 2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion
devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.
The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than its
predecessor. In a nutshell, USB 3.1 Gen 1 features are as follows:
●Higher transfer rates (up to 5 Gbps)
●Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
●New power management features
●Full-duplex data transfers and support for new transfer types
Technology and components 9

●Backward USB 2.0 compatibility
●New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed
and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and
Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps
respectively and are kept to maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
●An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
●USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more
for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and
cabling.
●USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a
10-fold increase in theoretical bandwidth.
With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices,
high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever
come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual
real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world
maximum rate of 400MB/s with overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall
experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression
perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much
better. Single-link DVI requires almost 2Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its
promised 4.8Gbps speed, the standard will find its way into some products that previously weren't USB territory, like external
RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
●External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
●Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
●USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
●USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
10 Technology and components

●USB 3.0/USB 3.1 Gen 1 Solid-state Drives
●USB 3.0/USB 3.1 Gen 1 RAIDs
●Optical Media Drives
●Multimedia Devices
●Networking
●USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0.
First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the
higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0
contacts in the exact same location as before. Five new connections to carry receive and transmitted data independently are
present on USB 3.0/USB 3.1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows,
which continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a
subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1
Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista. Microsoft has confirmed this by stating that most
of their partners share the opinion that Vista should also support USB 3.0/USB 3.1 Gen 1.
USB Type-C
USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1
and USB power delivery (USB PD).
Alternate Mode
USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is
a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different
protocols using “alternate modes,” which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types
of connections from that single USB port
USB Power Delivery
The USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile
devices often use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your
phone, but that's about it. A laptop might require up to 60 watts, for example. The USB Power Delivery specification ups this
power delivery to 100 watts. It's bi-directional, so a device can either send or receive power. And this power can be transferred
at the same time the device is transmitting data across the connection.
This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection.
You could charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices
from today. You could plug your laptop into an external display connected to a power cable, and that external display would
charge your laptop as you used it as an external display — all via the one little USB Type-C connection. To use this, the device
and the cable have to support USB Power Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.
USB Type-C and USB 3.1
USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps same as of USB 3.1 Gen 1, while USB 3.1 Gen 2's
bandwidth is 10 Gbps. That's double the bandwidth, as fast as a first-generation Thunderbolt connector. USB Type-C isn't the
same thing as USB 3.1. USB Type-C is just a connector shape, and the underlying technology could just be USB 2 or USB 3.0.
In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but underneath it's all USB 2.0 — not even USB 3.0. However,
these technologies are closely related.
Technology and components 11

Advantages of DisplayPort over USB Type-C
●Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz)
●Reversible plug orientation and cable direction
●Backwards compatibility to VGA, DVI with adaptors
●SuperSpeed USB (USB 3.1) data
●Supports HDMI 2.0a and is backwards compatible with previous versions
HDMI 2.0
This topic explains the HDMI 2.0 and its features along with the advantages.
HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI
provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a
compatible digital audio and/or video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD
players. The primary advantage is cable reduction and content protection provisions. HDMI supports standard, enhanced, or
high-definition video, plus multichannel digital audio on a single cable.
HDMI 2.0 Features
●HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their
IP-enabled devices without a separate Ethernet cable
●Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround
audio system, eliminating the need for a separate audio cable
●3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater
applications
●Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture
settings based on content type
●Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
●4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital
Cinema systems used in many commercial movie theaters
●HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up
to 1080p
●Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique
demands of the motoring environment while delivering true HD quality
Advantages of HDMI
●Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
●Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video
formats in a simple, cost-effective manner
●Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
●HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple
cables currently used in A/V systems
●HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
12 Technology and components

Disassembly and reassembly
Topics:
•Side cover
•Front Bezel
•Front panel door
•3.5-inch hard drive assembly
•2.5-inch hard drive assembly
•Optical drive
•M.2 PCIe SSD
•SD card reader
•Memory module
•Expansion card
•Power supply unit
•Intrusion switch
•Power button
•Speaker
•Coin cell battery
•Heat sink fan
•Heat sink
•Processor
•System fan
•Optional VGA module
•System board
Side cover
Removing side cover
1. Follow the procedure in Before working inside your computer.
2. To remove the cover:
a. Slide the release latch to release the cover from the system [1].
b. Slide the cover towards the back of the system and lift it from the system [2].
3
Disassembly and reassembly 13

Installing side cover
1. To install the side cover:
a. The release latch automatically locks the side cover to the system [2].
14 Disassembly and reassembly

2. Follow the procedure in After working inside your computer.
Front Bezel
Removing front bezel
1. Follow the procedure in Before working inside your computer.
2. Remove the Side cover.
3. To remove the front bezel:
a. Pry the retention tabs to release the front bezel from the system [1].
b. Rotate the front bezel away from the computer [2] and pull to release the hooks on the front bezel from the front-panel
slots [3].
Disassembly and reassembly 15

Installing front bezel
1. To install the front bezel:
a. Position the bezel to align the tab holders with the slots on the system chassis.
b. Press the bezel until the tabs click into place.
2. Install the Side cover.
3. Follow the procedure in After working inside your computer.
16 Disassembly and reassembly

Front panel door
Opening front panel door
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. Side cover
b. Front bezel
CAUTION: The front panel door opens only to a limited extent. See the printed image on the front panel
door for the maximum permissible level.
3. Pull the front panel door to open it.
Closing front panel door
1. Turn the front panel door to close it.
Disassembly and reassembly 17

2. Install the:
a. Front bezel
b. Side cover
3. Follow the procedure in After working inside your computer.
3.5-inch hard drive assembly
Removing 3.5–inch hard drive assembly
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. Side cover
b. Front bezel
3. To remove the hard drive assembly:
a. Disconnect the SATA cable and the power cable from the connectors on the hard drive.
18 Disassembly and reassembly

b. Remove the HDD filler bracket from the system [1].
c. Press the blue tab [2] and pull the hard drive assembly out of the system [3].
Installing 3.5–inch hard drive assembly
1. Insert the hard drive assembly into the slot on the system until it clicks into place [1].
2. Replace the HDD filler bracket [2].
Disassembly and reassembly 19

3. Connect the SATA cable and the power cable to the connectors on the hard drive.
4. Install the:
a. Front bezel
b. Side cover
5. Follow the procedure in After working inside your computer.
20 Disassembly and reassembly