Dell XPS 410 User manual

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Dell™XPS™410ServiceManual
Before You Begin
About Your Computer
Technical Overview
Specifications
Advanced Troubleshooting
System Setup
Removing and Installing Parts
Notes, Notices, and Cautions
IfyoupurchasedaDell™nSeriescomputer,anyreferencesinthisdocumenttoMicrosoft®Windows®operating systems are not applicable.
Information in this document is subject to change without notice.
©2006DellInc.Allrightsreserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Dimension are trademarks of Dell Inc.; Core is a trademark of Intel Corporation; Intel, Pentium, and SpeedStep are registered
trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model DCTA
August 2006 Rev. A00
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

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About Your Computer
Dell™XPS™410ServiceManual
Front View of the Computer
Back View of the Computer
Back Panel Connectors
Front View of the Computer
1
cover release
latch
Use this latch to remove the cover (see Removing the Computer Cover).
2
CD or DVD
activity light
The CD or DVD drive light is on when the computer reads data from or
writes data to the CD or DVD drive.
3
CD or DVD
eject button
Press the CD or DVD eject button to eject a disc from the CD or DVD
drive.
4
FlexBay drives
(2)
Can contain an optional floppy drive or an optional Media Card Reader.
5
vents
For adequate cooling, do not block any of the vents.

NOTICE: Ensure that there is a minimum of two inches of space
between all vents and any object near the vents.

NOTICE: Keep the vent area clean and dust-free to ensure that the
system is adequately ventilated. Use only a dry cloth to clean the vent
area to avoid water damage to the system.
6
USB 2.0
connectors (2)
Use the front USB connectors for devices that you connect occasionally,
such as flash memory keys, cameras, or bootable USB devices. For more
information on booting to a USB device see System Setup Options.

NOTE: It is recommended that you use the back USB connectors for
devices that typically remain connected, such as printers and
keyboards.
7
power button
Press the power button to turn on the computer.

NOTICE: To avoid losing data, do not use the power button to turn off
the computer. Instead, perform an operating system shutdown.
8
hard-drive
activity light
The hard-drive light is on when the computer reads data from or writes
data to the hard drive. The light may also be on when a device such as

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Back View of the Computer
Back Panel Connectors
a CD player is operating.
9
diagnostic
lights (4)
Use the sequence of the diagnostic lights to help you troubleshoot a
problem with your computer (see Diagnostic Lights).
10
headphone
connector
Use the headphone connector to attach headphones and most kinds of
speakers.
11
microphone
connector
Use the microphone connector to attach a personal computer
microphone for voice or musical input into a sound or telephony
program.
12
Service Tag
Use the Service Tag to identify your computer when you access the Dell
Support website or contact support.
1
power
connector
Insert the power cable.
2
back I/O
connectors
Plug USB, network, S/PDIF, and audio devices into the appropriate
connectors (see Back Panel Connectors).
3
card slots (6)
Access connectors for any installed PCI or PCI Express cards.
1
link integrity light
lGreen —A good connection exists between a 10-Mbps
network and the computer.
lOrange —A good connection exists between a 100-Mbps
network and the computer.
lYellow —A good connection exists between a 1000-Mbps
(1-Gbps) network and the computer.
lOff —The computer is not detecting a physical connection to
the network.
2
network adapter
connector

NOTICE: Do not plug a telephone cable into the network
connector.
Use the network adapter connector to attach your computer to a
network or broadband device. Connect one end of a network cable
to either a network jack or your network or broadband device, and
then connect the other end of the network cable to the network

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
adapter connector on your computer. A click indicates that the
network cable has been securely attached.
On computers with an additional network connector card, use the
connectors on the card and on the back of the computer when
setting up multiple network connections (such as a separate intra-
and extranet).

NOTE: It is recommended that you use Category 5 wiring and
connectors for your network. If you must use Category 3 wiring,
force the network speed to 10 Mbps to ensure reliable operation.
3
network activity
light
Flashes a yellow light when the computer is transmitting or
receiving network data. A high volume of network traffic may make
this light appear to be in a steady "on" state.
4
USB 2.0 connectors
(2) (rear dual)
Use the back, rear-dual USB connectors for devices that typically
remain connected, such as printers and keyboards.

NOTE: It is recommended that you use the front USB connectors
for devices that you connect occasionally, such as joysticks,
cameras, or bootable USB devices.
5
USB 2.0 connectors
(4) (rear quad)
Use the back, rear-quad USB connectors for devices that typically
remain connected, such as printers and keyboards.

NOTE: It is recommended that you use the front USB connectors
for devices that you connect occasionally, such as joysticks,
cameras, or bootable USB devices.
6
surround sound
connector
Use the (black) surround sound connector to attach multichannel-
capable speakers.
On computers with a sound card, use the connector on the card.
7
line-in connector
Use the (blue) line-in connector to attach a record/playback device
such as a cassette player, CD player, or VCR.
On computers with a sound card, use the connector on the card.
8
line-out/headphone
connector
Use the (green) line-out connector to attach headphones and most
speakers with integrated amplifiers.
On computers with a sound card, use the connector on the card.
9
microphone
connector
Use the (pink) microphone connector to attach a personal
computer microphone for voice or musical input into a sound or
telephony program.
On computers with a sound card, use the connector on the card.
10
center/subwoofer
LFE connector
Use the (orange) center/subwoofer connector to attach a center
speaker or a single subwoofer.
On computers with a sound card, use the connector on the card.

NOTE: The LFE (Low Frequency Effects) Audio channel, found in
digital surround sound audio schemes, carries only low frequency
information of 80 Hz and below. The LFE channel drives a
subwoofer to provide extremely low bass extension. Systems not
using subwoofers can shunt the LFE information to the main
speakers in the surround sound setup.
11
side surround
sound connector
Use the (gray) side surround sound connector to attach
multichannel-capable speakers. The side-surround output provides
enhanced surround audio for computers with 7.1 speakers.
On computers with a sound card, use the connector on the card.
12
S/PDIF connector
Use the S/PDIF connector to transmit digital audio without going
through an analog audio conversion process.
On computers with a sound card, use the connector on the card.

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Advanced Troubleshooting
Dell™XPS™410ServiceManual
Power Lights
Diagnostic Lights
Beep Codes
Dell Diagnostics
Drivers
Resolving Software and Hardware Incompatibilities
Power Lights

The power button light located on the front of the computer illuminates and blinks or remains solid to indicate different states:
lIf the power light is green and the computer is not responding.
¡Ensure the display is connected and powered on.
¡If the display is connected and powered on, see Diagnostic Lights.
lIf the power light is blinking green, the computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to
resume normal operation.
lIf the power light is off, the computer is either turned off or is not receiving power.
¡Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.
¡If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned
on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.
¡Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
¡Ensure that the main power cable and front panel cable are securely connected to the system board (see System Board Components).
lIf the power light is blinking amber, the computer is receiving electrical power, but an internal power problem might exist.
¡Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).
lIf the power light is steady amber, a device might be malfunctioning or incorrectly installed.
¡Remove and then reinstall the memory modules (see Installing Memory).
¡Remove and then reinstall any cards (see Cards).
¡Remove and then reinstall the graphics card, if applicable (see Cards).
¡Ensure that all power cables are securely connected to the system board. (see System Board Components).
Diagnostic Lights

To help you troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the front panel (see Front View of the Computer). When the
computer starts normally, the lights flash before turning off. If the computer malfunctions, the sequence of the lights help to identify the problem.
.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide.

LightPattern

Problem Description

Suggested Resolution
The computer is in a normal "off"
condition or a possible pre-BIOS
failure has occurred.
All four diagnostic lights display solid
green and then turn off after the
system successfully boots to the
operating system.
lPlug the computer into a working electrical outlet (see Power Lights)
A possible processor failure has
occurred.
Reinstall the processor (see Installing the Processor) and restart the computer.

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Beep Codes
Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies
a problem. For example, beep code 1-3-1 consists of one beep, a burst of three beeps, and then one beep.This beep code tells you that the computer
encountered a memory problem.
Reseating the memory modules (see Installing Memory) may fix the beep code errors in the following table. If the problem persists, see "Contacting Dell" in
your Owner's Manual for instructions on obtaining technical assistance.
The following table lists beep codes for non memory related errors.
Memory modules are detected, but a
memory failure has occurred.
lIf two or more memory modules are installed, remove the modules (see Removing
Memory), then reinstall one module (see Installing Memory) and restart the computer. If the
computer starts normally, continue to install additional modules (one at a time) until you
have identified a faulty module or reinstalled all modules without error.
lIf available, install properly working memory of the same type into your computer (see
Installing Memory).
A possible graphics card failure has
occurred.
lReseat any installed graphics card (see Installing a PCI Express Card).
lIf available, install a working graphics card into your computer.
A possible floppy drive or hard drive
failure has occurred.
Reseat all power and data cables.
A possible USB failure has occurred.
Reinstall all USB devices and check all cable connections.
No memory modules are detected.
lIf two or more memory modules are installed, remove the modules (see Removing
Memory), then reinstall one module (see Installing Memory) and restart the computer. If the
computer starts normally, continue to install additional modules (one at a time) until you
have identified a faulty module or reinstalled all modules without error.
lIf available, install properly working memory of the same type into your computer (see
Installing Memory).
Memory modules are detected, but a
memory configuration or compatibility
error has occurred.
lEnsure that no special requirements for memory module/connector placement exist (see
Memory).
lEnsure that the memory you are using is supported by your computer (see Memory).
A possible expansion card failure has
occurred.
1. Determine if a conflict exists by removing a card (not a graphics card) and restarting the
computer (see Cards).
2. If the problem persists, reinstall the card that you removed, then remove a different card
and restart the computer.
3. Repeat this process for each card installed. If the computer starts normally, troubleshoot
the last card removed from the computer for resource conflicts (see Resolving Software and
Hardware Incompatibilities).
The system is operating in quick
resume mode.
lPress the power button
lMove the mouse
lPress any key on the keyboard
lPress any key on the optional MCE remote control
Another failure has occurred.
lEnsure that all hard drive and CD/DVD cables are properly connected to the system board
(see System Board Components).
lIf there is an error message on your screen identifying a problem with a device (such as
the floppy drive or hard drive), check the device to ensure that it is functioning properly.
lIf the operating system is attempting to boot from a device (such as the floppy drive or
hard drive), check system setup (see System Setup Program) to ensure the boot sequence
is correct for the devices installed on your computer.

Code

Cause
1-3-1 through 2-4-4
Memory not being properly identified or used
4-3-1
Memory failure above address 0FFFFh

Code

Cause
1-1-2
Microprocessor register failure
1-1-3
NVRAM
1-1-4
ROM BIOS checksum failure
1-2-1
Programmable interval timer
1-2-2
DMA initialization failure
1-2-3
DMA page register read/write failure
3-1-1
Slave DMA register failure

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3-1-2
Master DMA register failure
3-1-3
Master interrupt mask register failure
3-1-4
Slave interrupt mask register failure
3-2-2
Interrupt vector loading failure
3-2-4
Keyboard Controller Test failure
3-3-1
NVRAM power loss
3-3-2
NVRAM configuration
3-3-4
Video Memory Test failure
3-4-1
Screen initialization failure
3-4-2
Screen retrace failure
3-4-3
Search for video ROM failure
4-2-1
No time tick
4-2-2
Shutdown failure
4-2-3
Gate A20 failure
4-2-4
Unexpected interrupt in protected mode
4-3-3
Timer-chip counter 2 failure
4-3-4
Time-of-day clock stopped
4-4-1
Serial or parallel port test failure
4-4-4
Cache test failure

Message

Possible Cause

Corrective Action
8042 Gate-A20
error
The keyboard controller
failed its test.
If you receive this message after you make
changes in the system setup program, enter
system setup (see Entering System Setup)
program and restore the original value(s).
Address Line
Short!
An error in the address
decoding circuitry in the
memory has occurred.
Reseat the memory modules (see Removing
Memory.
C: Drive Error
C: Drive
Failure
The hard drive is not
working or is not
configured correctly.
Ensure that the drive is installed correctly in
the computer and defined correctly in the
system setup program (see Entering System
Setup).
Cache Memory
Bad, Do Not
Enable Cache
The cache memory is not
operating.
See "Contacting Dell" in your Owner's Manual
for instructions on obtaining technical
assistance.
CH-2 Timer
Error
An error is occurring on the
timer on the system board.
See "Contacting Dell" in your Owner's Manual
for instructions on obtaining technical
assistance.
CMOS Battery
State Low
CMOS Checksum
Failure
CMOS System
Options Not Set
CMOS Display
Type Mismatch
CMOS Memory
Size Mismatch
CMOS Time and
Date Not Set
The system configuration
information in the system
setup program is incorrect
or the battery charge may
be low.
Enter the system setup program (see
Entering System Setup), verify the system
configuration, and then restart the
computer.
Diskette Boot
Failure
Drive A or B is present but
has failed the BIOS POST.
Ensure that the drive is installed correctly in
the computer and defined correctly in the
system setup program (see Entering System
Setup). Check the interface cable at both
ends.
DMA Error
DMA 1 Error
DMA 2 Error
Error in the DMA controller
on the system board.
The keyboard or system board (see
Removing the System Board) may need to
be replaced.
FDD Controller
Failure
HDD Controller
Failure
The BIOS cannot
communicate with the
floppy drive or hard drive
controller.
Ensure that the floppy drive or the hard
drive (Installing a Hard Drive) is installed
correctly in the computer and defined
correctly in the system setup program (see
Entering System Setup). Check the interface
cable at both ends.
INTR1 Error
An interrupt channel on the
system board failed to
The keyboard or system board (see
Removing the System Board) may need to

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Dell Diagnostics


1. Turn on (or restart) your computer.

2. WhentheDELL™logoappears,press<F12>immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft®Windows®desktop. Then shut down your
computer(see"TurningOffYourComputer"onpage7)andtryagain.

3. When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

4. When the Dell Diagnostics Main Menu appears, select the test you want to run.

Dell Diagnostics Main Menu

1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

2. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and
problem description and follow the instructions on the screen.

3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

4. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
INTR2 Error
POST.
be replaced.
Invalid Boot
Diskette
The operating system
cannot be located on drive
A or drive C.
Enter the system setup program (see
Entering System Setup)and confirm that
drive A or drive C is properly identified.
Keyboard Error
The BIOS has detected a
stuck key.
Ensure that nothing is resting on the
keyboard; if a key appears to be stuck,
carefully pry it up. If the problem persists,
you may need to replace the keyboard.
KB/Interface
Error
An error occurred with the
keyboard connector.
Ensure that nothing is resting on the
keyboard; if a key appears to be stuck,
carefully pry it up. If the problem persists,
you may need to replace the keyboard.
No ROM Basic
The operating system
cannot be located on drive
A or drive C.
Enter the system setup program (see
Entering System Setup) and confirm that
drive A or drive C is properly identified.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: TheDellDiagnosticsworksonlyonDell™computers.

Option

Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to
increase the possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests you want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

Tab

Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and may indicate requirements for running the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays
the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on
your computer or all devices attached to your computer.
Parameters
Allows you to customize the test by changing the test settings.

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Drivers

Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP

1. Click the Start button and click Control Panel.

2. Under Pick a Category, click Performance and Maintenance.

3. Click System.

4. In the System Properties window, click the Hardware tab.

5. Click Device Manager.

6. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling Drivers

Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously
installed version.

1. Click the Start button and click Control Panel.

2. Under Pick a Category, click Performance and Maintenance.

3. Click System.

4. In the System Properties window, click the Hardware tab.

5. Click Device Manager.

6. Right-click the device for which the new driver was installed and click Properties.

7. Click the Drivers tab.

8. Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you
installed the new driver.

Manually Reinstalling Drivers

1. After copying the required driver files to your hard drive, click the Start button and right-click My Computer.

2. Click Properties.

3. Click the Hardware tab and click Device Manager.

NOTICE: Refer to the Dell Support website at support.dell.comforapproveddriversforDell™computers.Ifyouinstalldriversobtainedfromother
sources, your computer might not work correctly.

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4. Double-click the type of device for which you are installing the driver.

5. Double-click the name of the device for which you are installing the driver.

6. Click the Driver tab and click Update Driver.

7. Click Install from a list or specific location (Advanced) and click Next.

8. Click Browse and browse to the location to which you previously extracted the driver files.

9. When the name of the appropriate driver appears, click Next.

10. Click Finish and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve
the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:

1. Click Start, then click Help and Support.

2. Type hardware troubleshooter in the Search field, then click the arrow to start the search.

3. Click Hardware Troubleshooter in the Search Results list.

4. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.
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