Dell OptiPlex K080D User manual

www.dell.com | support.dell.com
Dell™Optiplex™960
Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and technologies, see
the Dell Technology Guide at support.dell.com.
Models DCSM, DCNE, DCCY

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
If you purchased a Dell
™
n Series computer, any references in this document to
Microsoft
®
Windows
®
operating systems are not applicable.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights
owned by Macrovision Corporation and other rights owners. Use of this
copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse engineering
or disassembly is prohibited.
____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are trademarks of Dell
Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under
license; Intel, Pentium, iAMT, Core, and Celeron are registered trademarks of Intel Corporation in the
U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft,
Windows,Windows Server,MS-DOS, Windows Vista, and the Windows Vista start button logo are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other
countries; AMD, ATI, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Models DCSM, DCNE, DCCY
August 2008 P/N K080D Rev. A00

Contents 3
Contents
1 About Your Computer. . . . . . . . . . . . . . . . . 7
Mini Tower — Front View . . . . . . . . . . . . . . . . . 7
Mini Tower — Back View . . . . . . . . . . . . . . . . . 8
Mini Tower — Back Panel Connectors . . . . . . . . . . 9
Desktop — Front View. . . . . . . . . . . . . . . . . . 10
Desktop — Back View . . . . . . . . . . . . . . . . . 11
Desktop — Back Panel Connectors. . . . . . . . . . . 12
Small Form Factor— Front View . . . . . . . . . . . . 13
Small Form Factor— Back View . . . . . . . . . . . . 14
Small Form Factor— Back Panel Connectors . . . . . 15
2 Setting Up Your Computer . . . . . . . . . . . . 17
Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 17
Installing Your Computer in an Enclosure. . . . . . . . 22
Connecting to the Internet . . . . . . . . . . . . . . . . 24
Setting Up Your Internet Connection . . . . . . . . 24

4Contents
Transferring Information to a New Computer . . . . . . 25
Microsoft®Windows Vista®Operating
System. . . . . . . . . . . . . . . . . . . . . . . . 25
Microsoft Windows®XP . . . . . . . . . . . . . . 25
3 Specifications . . . . . . . . . . . . . . . . . . . . 29
4 Troubleshooting Tips . . . . . . . . . . . . . . . 39
Using the Hardware Troubleshooter. . . . . . . . . . . 39
Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Problems . . . . . . . . . . . . . . . . . . 39
Memory Problems . . . . . . . . . . . . . . . . . 47
Lockups and Software Problems . . . . . . . . . . 48
Dell Technical Update Service . . . . . . . . . . . 49
Dell Diagnostics. . . . . . . . . . . . . . . . . . . 49
5 Reinstalling Software . . . . . . . . . . . . . . 51
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Identifying Drivers . . . . . . . . . . . . . . . . . 51
Reinstalling Drivers and Utilities . . . . . . . . . . 51
Restoring Your Operating System . . . . . . . . . . . . 53
Using Microsoft® Windows® System Restore . . . 54
Using Dell Factory Image Restore . . . . . . . . . 54
Using the Operating System Media. . . . . . . . . 55

Contents 5
6 Finding Information . . . . . . . . . . . . . . . . . 57
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . . 59
Obtaining Assistance . . . . . . . . . . . . . . . . . . 59
Fast Call for Help . . . . . . . . . . . . . . . . . . 60
Loading iAMT drivers on installation . . . . . . . . 60
Technical Support and Customer Service . . . . . 61
DellConnect™. . . . . . . . . . . . . . . . . . . . 61
Online Services . . . . . . . . . . . . . . . . . . . 61
AutoTech Service. . . . . . . . . . . . . . . . . . 62
Automated Order-Status Service. . . . . . . . . . 62
Problems With Your Order . . . . . . . . . . . . . . . . 62
Product Information . . . . . . . . . . . . . . . . . . . 63
Returning Items for Warranty Repair or Credit . . . . . 63
Before You Call . . . . . . . . . . . . . . . . . . . . . 64
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 66
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6Contents

About Your Computer 7
About Your Computer
Mini Tower — Front View
1 hard drive activity light 2 link integrity light
3 WiFi (optional) light 4 diagnostic lights
5 power button, power light 6 optical drive
5
8
9
12
11
7
6
10
1234

8About Your Computer
Mini Tower — Back View
7 optical-drive eject button 8 optical-drive filler panel
9 flex bay (for optional floppy drive
or memory card reader)
10 USB 2.0 connectors (4)
11 headphone connector 12 microphone connector
1 power supply check button 2 power supply check light
3 cover-release latch and padlock ring
(security screw also an option)
4 security cable slot
4
3
7
6
1
2
5

About Your Computer 9
Mini Tower — Back Panel Connectors
5 power connector 6 back-panel connectors
7 expansion-card slots (4)
1 PS2 mouse connector 2 parallel (printer) connector
3 serial connector 4 network-activity light
5 network adapter connector 6 link-integrity light
7 space for optional wireless
connector
8 line-out connector
9 line-in/microphone connector 10 USB 2.0 connectors (6)
11 VGA video connector 12 eSATA connector
13 DisplayPort connector 14 PS2 keyboard connector
12
11 10
34
8
9
14 12
13
567

10 About Your Computer
Desktop — Front View
1 power button, power light 2 optical drive
3 optical-drive tray eject button 4 Dell™badge
5 USB 2.0 connectors (2) 6 microphone connector
7 headphone connector 8 flex bay (for optional floppy drive,
memory card reader, or second
3.5-inch hard disk drive)
9 hard drive activity light 10 link integrity light
11 WiFi (optional) light 12 diagnostic lights
12
58 76
34
9
10
11
12

About Your Computer 11
Desktop — Back View
1 expansion card slots (4) 2 power supply check button
3 power supply check light 4 cover-release latch and padlock ring
(security screw also an option)
5 security cable slot 6 power connector
7 back-panel connectors
6
234
5
7
1

12 About Your Computer
Desktop — Back Panel Connectors
1 PS2 mouse connector 2 parallel (printer) connector
3 serial connector 4 network-activity light
5 network adapter connector 6 link-integrity light
7 space for optional wireless
connector
8 line-out connector
9 line-in/microphone connector 10 USB 2.0 connectors (6)
11 VGA video connector 12 eSATA connector
13 DisplayPort connector 14 PS2 keyboard connector
12
11 10
34
8
9
14 12
13
567

About Your Computer 13
Small Form Factor— Front View
1 power button, power light 2 optical-drive (slim-line)
3 optical-drive eject button 4 slim-line flex bay (for optional floppy
drive or memory card reader)
5 Dell badge 6 headphone connector
7 microphone connector 8 USB 2.0 connectors (2)
9 hard drive activity light 10 link integrity light
11 WiFi (optional) light 12 diagnostic lights
124
8765
3
12
11
10
9

14 About Your Computer
Small Form Factor— Back View
1 expansion-card slots (2) 2 power supply check button
3 power supply check light 4 cover-release latch and padlock ring
(security screw also an option)
5 security cable slot 6 power connector
7 back-panel connectors
3
1
6
7
2
5
4

About Your Computer 15
Small Form Factor— Back Panel Connectors
1 PS2 mouse connector 2 parallel (printer) connector
3 serial connector 4 network-activity light
5 network adapter connector 6 link-integrity light
7 space for optional wireless
connector
8 line-out connector
9 line-in/microphone connector 10 USB 2.0 connectors (6)
11 VGA video connector 12 eSATA connector
13 DisplayPort connector 14 PS2 keyboard connector
12
11 10
3
8
9
14 12
13
4567

16 About Your Computer

Setting Up Your Computer 17
Setting Up Your Computer
Quick Setup
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
NOTE: Some devices may not be included if you did not order them.
1 Your computer comes with VGA and DisplayPort connectors for video
(Desktop back panel shown here).
2 Using the DisplayPort for video may require an optional adapter to
connect to older monitors which only support VGA and/or DVI (available
at
www.dell.com ). Refer to the Dell Technology Guide for more
information about DisplayPort.
NOTE: When connecting a DisplayPort monitor or adapter, the multi-monitor
capability of the system will not be available during boot or when running
DOS. Output will be limited to the DisplayPort monitor only. When the system
has booted to Windows and loaded the graphics driver, then multi-monitor
support will be fully functional.
1 DisplayPort connector 2 VGA video connector
21

18 Setting Up Your Computer
NOTE: Connection of a DisplayPort monitor or adapter will result in the x16
PCI-Express slot being disabled. This is not a valid configuration. Remove the
PCI-Express card. Alternatively you may use the VGA port to connect a
display device if the PCI-Express card is not a graphics card.
3 Connect the monitor using a VGA cable.
4 Connect a USB device, such as a keyboard or mouse.

Setting Up Your Computer 19
5 Connect the network cable.
6 Connect the modem (if your computer has this option).

20 Setting Up Your Computer
7 Connect the power cable(s).
8 Press the power buttons on the monitor and the computer.