
8
Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . 106
Double-Clicking the Dell Support Icon . . . . . . . . . . . . . . 106
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Media drive problems . . . . . . . . . . . . . . . . . . . . . . 107
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray 107
If you hear an unfamiliar scraping or grinding sound . . . . . . 108
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . 108
E-Mail, Modem, and Internet Problems. . . . . . . . . . . . . . . . 108
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
IEEE 1394 Device Problems . . . . . . . . . . . . . . . . . . . . . . 115
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 115
External Keyboard problems . . . . . . . . . . . . . . . . . . . 115
Unexpected characters . . . . . . . . . . . . . . . . . . . . . 117
Lockups and Software Problems . . . . . . . . . . . . . . . . . . . 117
The computer does not start up . . . . . . . . . . . . . . . . . 117
The computer stops responding . . . . . . . . . . . . . . . . . 117
A program stops responding or crashes repeatedly . . . . . . 117
A program is designed for an earlier
Microsoft®Windows®operating system . . . . . . . . . . . . 118
A solid blue screen appears . . . . . . . . . . . . . . . . . . . 118
Other software problems. . . . . . . . . . . . . . . . . . . . . 118
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 119
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Wireless Local Area Network (WLAN). . . . . . . . . . . . . . 120
Mobile Broadband (Wireless Wide Area Network) . . . . . . . 120
PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Ensuring Sufficient Power for Your Computer . . . . . . . . . . 123
Docking Power Considerations . . . . . . . . . . . . . . . . . 123