Dell P2724DEB User manual

Model: P2724DEB
Regulatory model: P2724DEBt
Dell P2724DEB
Video Conferencing Monitor
User’s Guide

NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks
are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their
respective owners.
2023 – 12
Rev. A00

Contents
Safety instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . 7
Product features. . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating system compatibility . . . . . . . . . . . . . . . . . . 9
Identifying parts and controls. . . . . . . . . . . . . . . . . . 10
Front view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Monitor specifications. . . . . . . . . . . . . . . . . . . . . . 16
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Preset display modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
DP Multi-Stream Transport (MST) Modes . . . . . . . . . . . . . . . . . 19
USB-C Multi-Stream Transport (MST) Modes . . . . . . . . . . . . . . . 19
Unified Communications (UC) Platform Compatibility List . . . . . . . .20
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Webcam specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Speaker specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Microphone specifications . . . . . . . . . . . . . . . . . . . . . . . . . .22
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . .24
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Plug-and-Play capability . . . . . . . . . . . . . . . . . . . . 34
LCD monitor quality and pixel policy . . . . . . . . . . . . . . 34
Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Handling and moving your display. . . . . . . . . . . . . . . . 37
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . 38
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Contents | 3

4| Contents
Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 40
Attaching the stand . . . . . . . . . . . . . . . . . . . . . . . 40
Using the tilt, swivel, and vertical extension . . . . . . . . . . 43
Tilt, swivel and vertical extension . . . . . . . . . . . . . . . . . . . . . .43
Rotating the Display . . . . . . . . . . . . . . . . . . . . . . 44
Configuring the display settings on your computer after rotation45
Camera Image Rotation . . . . . . . . . . . . . . . . . . . . . 45
Connecting your monitor . . . . . . . . . . . . . . . . . . . . 46
Dell Power Button Sync (DPBS) . . . . . . . . . . . . . . . . 51
Connecting the monitor for DPBS for the first time . . . . . . . . . . . .53
Using DPBS function . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Connecting the monitor for USB-C Multi-Stream Transport (MST) function in
DPBS mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Connecting the monitor for USB-C in DPBS mode . . . . . . . . . . . . .57
Organizing your cables . . . . . . . . . . . . . . . . . . . . . 59
Operating the monitor webcam . . . . . . . . . . . . . . . . . 60
Dell Peripheral Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Securing your monitor using Kensington lock (optional) . . . 61
Removing the monitor stand . . . . . . . . . . . . . . . . . . 62
Wall mounting (Optional) . . . . . . . . . . . . . . . . . . . . 63
Operating the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Power on the monitor . . . . . . . . . . . . . . . . . . . . . . 64
Using the joystick control . . . . . . . . . . . . . . . . . . . . 64
Using the rear-panel controls . . . . . . . . . . . . . . . . . . 65
Front-panel button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Using the Main Menu . . . . . . . . . . . . . . . . . . . . . . 68
Using the OSD lock function . . . . . . . . . . . . . . . . . . 81
Initial Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
OSD warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Setting the maximum resolution. . . . . . . . . . . . . . . . . . . . . . .88
Multi-Monitor Sync (MMS) . . . . . . . . . . . . . . . . . . . . . . . . .89

Contents | 5
Setting Multi-Monitor Sync (MMS) . . . . . . . . . . . . . . . . . . . . .90
Setting up Windows Hello . . . . . . . . . . . . . . . . . . . . 91
Setting up the monitor webcam as default setting on the operating
system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Setting up the monitor speaker as default setting on the operating
system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Use case of monitor speaker and microphone . . . . . . . . . 102
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . 105
Common Problems. . . . . . . . . . . . . . . . . . . . . . . . 106
Product specific problems . . . . . . . . . . . . . . . . . . . 108
Microsoft®Teams®/Skype for Business®specific problems . . 117
Universal Serial Bus (USB) specific problems . . . . . . . . . 119
Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . 120
FCC notices (U.S. Only) and other regulatory information. . . 120
EU product database for energy label and product information
sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
ContactingDell............................... 121

6| Safety instructions
Safety instructions
Use the following safety guidelines to protect you monitor from potential damage and
to ensure your personal safety. Unless otherwise noted, each procedure included in this
document assumes that you have read the safety information that shipped with your
monitor.
NOTE: Before using the monitor, read the safety information that
is shipped with your monitor and printed on the product. Keep the
documentation at a secure location for future reference.
WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
WARNING: The possible long-term effect of listening to audio at high
volume through the headphones (on monitor that support it) may cause
damage to your hearing ability.
• Place the monitor on a solid surface and handle it carefully. The screen is fragile
and can be damaged if dropped or hit with a sharp object.
• Ensure that your monitor is electrically rated to operate with the AC power
available in your location.
• Keep the monitor in room temperature. Excessive cold or hot conditions can have
an adverse effect on the liquid crystals of the display.
• Connect the power cable from the monitor to a wall outlet that is near and
accessible. See Connecting your monitor.
• Do not place and use the monitor on a wet surface or near water.
• Do not subject the monitor to severe vibration or high impact conditions. For
example, do not place the monitor inside a car trunk.
• Unplug the monitor when it is going to be left unused for an extended period.
• To avoid electric shock, do not attempt to remove any cover or touch the inside
of the monitor.
• Read these instructions carefully. Keep this document for future reference. Follow
all warnings and instructions marked on the product.
• Certain monitors can be wall mounted using the VESA mount that is sold
separately. Ensure to use the correct VESA specifications as mentioned in the
wall mounting section of the User’s Guide.
For information on safety instructions, see the Safety, Environmental, and Regulatory
Information (SERI) document that is shipped with your monitor.

About your monitor | 7
About your monitor
Package contents
The following table provides the list of components that are shipped with your monitor,
If any component is missing, contact Dell. For more information, see Contact Dell.
NOTE: Some items may be optional and may not ship with your monitor.
Somefeatures may not be available in certain countries.
Component image Component description
Display
Stand riser
Stand base
Power cable (varies by country)
DisplayPort 1.8 M cable (DisplayPort to
DisplayPort)

8| About your monitor
USB 3.2 Gen1 1.8 M Type-A to Type-B
upstream cable
USB-C®Gen2 1.0 M cable (C to C)
• Quick Setup Guide
• Safety, Environmental, and Regulatory
Information
Product features
The Dell P2724DEB monitor has an active matrix, Thin-Film Transistor (TFT), Liquid
Crystal Display (LCD), and LED backlight. The monitor features include:
• 68.47 cm (27.0 in.) active area display (measured diagonally) 2560 x 1440 (16:9)
resolution, plus full-screen support for lower resolutions.
• Wide viewing angles with 99% sRGB color.
• Tilt, swivel, pivot and vertical extension adjustment capabilities.
• Built-in speakers (2 x 5 W).
• Removable pedestal stand and Video Electronics Standards Association (VESA™)
100 mm mounting holes for flexible mounting solutions.
• Ultra-thin bezel minimizes the bezel gap during multi-monitor usage, enabling
easier set up with an elegant viewing experience.
• Extensive digital connectivity with DP helps future-proof your monitor.
• Single USB Type-C®to supply power to compatible notebook while receiving
video signal.
• USB-C and RJ45 ports enable a single-cable, network-connected experience.
• Plug and play capability if supported by your computer.
• On-Screen Display (OSD) adjustments for ease of set-up and screen
optimization.
• Power and OSD buttons lock.
• Security lock slot.
• Stand lock.
• The monitor is designed with Dell Power Button Sync (DPBS) feature to control
PC system power state from monitor power button.*

About your monitor | 9
• The Monitor allows multiple monitors that are daisy chained via DisplayPort to
synchronize a pre-defined group of OSD settings in the background by Multi-
Monitor Sync (MMS).
• Premium Panel Exchange for peace of mind.
• Optimize eye comfort with a flicker-free screen and ComfortView Plus feature.
• This monitor uses low blue light panel. When the monitor is reset to factory
settings or default setting (Preset mode: Standard), it works in compliance with
TUV Rheinland (hardware solutions provider).
• Decreases the level of hazardous blue light emitted from the screen to make
viewing more comfortable for your eyes.
• The monitor adopts Flicker-Free technology, which clears the eye-visible flicker,
brings comfort viewing experience and prevents users from suffering eye strain
and fatigue.
• Certified for Microsoft Teams® and Zoom®.
• Certified for Windows Hello®(Face Authentication) and supports Microsoft
Cortana®.
• Additional customization using Dell Peripheral Manager/Dell Display Manager
(DDM) for Windows operating system and Dell Display and Peripheral Manager
(DDPM) for Mac operating system.
* Dell system that supports DPBS is listed in Dell website. DPBS function can be
enabled in OSD menu under Display.
WARNING: The possible long-term effects of blue light emission from the
monitor may cause damage to the eyes, which includes but is not limited
to eye fatigue and digital eyestrain. ComfortView Plus feature is designed
to reduce the amount of blue light emitted from the monitor to optimize
eye comfort.
Operating system compatibility
• Windows 10 Version 21H2 and Windows 11 Version 21H2*
• macOS 12.3.1*
*The operating system compatibility on Dell and Alienware branded monitors may
vary based on factors such as:
• Specific release date(s) when operating system versions, patches, or updates are
available.
• Specific release date(s) when Dell and Alienware branded monitor firmware,
software application, or driver updates are available on the Dell support website.

10 | About your monitor
Identifying parts and controls
Front view
149
8 8
10 11 12 13
15764 5321
Label Description Use
1,7 Microphones Monitor microphones (Mic).
2IR LED Indicator of infrared (IR).
3RGB Camera Transmits your image in a video conference.
4Proximity Sensor Supports the human presence wake & lock feature.
5Webcam LED
indicator
Indicator of Webcam. It will light up in white when
webcam is in use.
6IR Camera Supports the face recognition feature.
8Built-in speakers To output the sound from audio input.

About your monitor | 11
9Teams button & LED LED will light in static white when Microsoft Teams®is
signed in and running.
LED will blink when there is a Teams notification.
Short press on the button to bring up Teams and
open notification. Ensure that the Teams application is
signed in and is already running at the background.
NOTE: For the Teams button to work, ensure that the
Teams account is provisioned/setup as ‘Teams Only’
mode. The tenant administrator should enable the
account to ‘Teams Only’ mode.
NOTE: Teams button will only work with Teams
application in ‘Teams Only’ mode. Setting might vary
in corporate environment, resulting in Teams button
not working on the monitor. Please check with your
system administrator.
10 Hookswitch & LED LED will blink in green when there is an incoming
Teams/Skype for Business (SfB) call.
LED will light up in static green during Teams/Skype
for Business (SfB) call.
Short press to answer/end call.
Long press to reject incoming call.
11 Volume down & LED Short press for 2 unit volume decrement.
Long press for continuous volume decrement.
12 Volume up & LED Short press for 2 unit volume increment.
Long press for continuous volume increment.
13 Microphone mute
& LED
Press to mute and unmute microphone.
LED will light up in static red when mic is muted.
LED will go dark when mic is enabled/unmuted.
14 Power LED indicator Solid white light indicates the monitor is turned on and
functioning normally. Breathing white light indicates
the monitor is in Standby Mode.

12 | About your monitor
15 Camera Shutter
Close/Open
Rotate clockwise to close camera shutter. When
closed, the camera will replace the image with a black
pattern.
Rotate counterclockwise to open camera shutter.
When opened, UC applications can open camera
function to use the camera when it is needed.
NOTE: The close camera shutter is different from
the disable ‘Webcam & Presence Sensor’ in OSD
menu. Disabling ‘Webcam & Presence Sensor’ will turn
off the whole webcam module, hence webcam and
sensor will not appear in the system.

About your monitor | 13
Back view
7
1
2
3
65
4
Label Description Use
1VESA mounting holes (100 mm
x 100 mm-behind attached
VESA cover)
Wall mount monitor using VESA-
compatible wall mount kit (100 mm x 100
mm).
2Regulatory label Lists the regulatory approvals.
3Stand release button Releases stand from the monitor.
4Power On/Off button To turn the monitor on or off.
5Joystick Use it to control the OSD menu.
For more information, see Operating the
Monitor.
6Mac Address, Barcode, serial
number, and Service Tag label
Refer to this label if you need to contact Dell
for technical support. The Service Tag is an
unique alphanumeric identifier that enables
Dell service technicians to identify the
hardware components in your computer and
access warranty information.
7Cable-management slot Use to organize cables by inserting them
through the slot.

14 | About your monitor
Bottom view
1 4 5 6 7 8
14
32 13910 11 12
Label Description Use
1Security lock slot
(based on
Kensington
Security SlotTM)
Secures monitor with security cable lock (sold separately).
2
Power connector
Connect the power cable.
3
HDMI port Connect your computer with the HDMI cable.
4
DisplayPort (in)
Connect your computer with the DisplayPort cable.
5
USB Type-C
upstream/
DisplayPort
(Video + data)
Connect to your computer using the USB Type-C cable.
The USB Type-C port offers the fastest transfer rate (USB
3.2 Gen1) and the alternate mode with DP 1.4 supporting
maximum resolution of 2560 x 1440 at 60 Hz, PD 20 V/4.5
A, 15 V/3 A, 9 V/3 A, 5 V/3 A.
NOTE: USB Type-C is not supported on Windows
versions that are prior to Windows 10.
6
DP port (out)
DP output for MST (multi-stream transport) capable
monitor. To enable MST, refer to instruction on section
“Connecting the Monitor for DP MST Function”.
NOTE: Remove the rubber plug when using DP out
connector.
7
USB-B upstream
port
Connect the USB cable that comes with your monitor to
the computer. Once this cable is connected, you can use
the USB downstream connectors on the monitor.

About your monitor | 15
8,9,11
Super speed USB
5 Gbps (USB 3.2
Gen1) (3)
Connect your USB device. You can use these ports only
after you have connected the USB cable (Type-A to
Type-B or Type-C to Type-C) from the computer to the
monitor.
Port with battery icon supports Battery Charging
Rev. 1.2.
10
RJ45 connector
Connect to Internet. You can surf Internet via RJ45 only
after you have connected the USB cable(Type-A to
Type-B or Type-C to Type-C) from the computer to the
monitor.
12
3.5 mm Combo
Headphone with
microphone jack
Connect headphones or headset through HDMI or
DisplayPort or USB Type-C audio channels. To use the
microphone function, ensure a USB upstream cable is
connected and select Echo Cancelling Speakerphone
audio path in the Sound setting interface. Headphone jack
supports headset with microphone.
NOTE: Excessive sound pressure from earphones
or headphones can cause hearing damage or loss.
Adjustment of the equalizer to maximum increases the
earphones and headphones output voltage and therefore
the sound pressure level.
13
USB Type-C
downstream port
(Data only)
Port with icon supports 5 V/3 A.
Connect your USB device. You can use these ports only
after you have connected the USB cable (Type-A to
Type-B or Type-C to Type-C) from the computer to the
monitor.
NOTE: This port is downstream only and unable to
broadcast video or sound to the display or speakers.
14 Stand lock Lock the stand to the monitor using a M3 x 6 mm screw
(screw not included).

16 | About your monitor
Monitor specifications
Model P2724DEB
Screen type Active matrix - TFT LCD
Panel Type In-plane switching Technology
Aspect ratio 16:9
Viewable image dimensions
Diagonal 68.47 cm (27 in.)
Active Area
Horizontal 596.74 mm (23.49 in.)
Vertical 335.66 mm (13.22 in.)
Area 200301.75 mm2(310.47 in.2)
Pixel pitch 0.2331 mm x 0.2331 mm
Pixel per inch (PPI) 108.79
Viewing angle
Horizontal 178° (typical)
Vertical 178° (typical)
Brightness 350 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Display screen
coating
Anti-glare treatment of the front polarizer (3H) hard coating
Backlight LED
Response Time
(Gray to Gray)
5 ms (Fast mode)
8 ms (Normal mode)
Color depth 16.78 million colors
Color gamut199% sRGB
Connectivity • 1 x DP 1.4 (HDCP 1.4)
• 1 x HDMI 1 .4 (HDCP 1.4)2

About your monitor | 17
• 1 x USB Type-B (USB 3.2 Gen1 upstream port)
• 1 x USB Type-C (Alternate mode with DisplayPort 1.4, USB 3.2
Gen1 upstream port, Power Delivery PD up to 90 W)
• 1 x USB Type-C downstream (15 W), USB 3.2 Gen1 (5 Gbps)
• 1 x DP (Out) with MST
• 2 x super speed USB 5 Gbps (USB 3.2 Gen1)
• 1 x super speed USB 5 Gbps (USB 3.2 Gen1) with BC 1.2
charging capability at 2 A (max)
• 1 x 3.5 mm headphone jack
• 1 x RJ45
Border width (edge of monitor to active area)
Top
Left/Right
Bottom
38.37 mm
7.52 mm
17.20 mm
Adjustability
Height adjustable
stand
150 mm
Tilt -5° to 21°
Swivel -45° to 45°
Pivot -90° to 90°
Slant adjust NA
Cable management Yes
Dell Display Manager
(DDM)Compatibility
Easy Arrange and other key features
Security Security lock slot (cable lock sold separately)
1At panel native only, under Custom Mode preset.
2Supports up to QHD 2560 x 1440 at 60Hz as per specified in HDMI 1.4.

18 | About your monitor
Resolution specifications
Model P2724DEB
Horizontal scan range 30 kHz to 90 kHz
Vertical scan range 56 Hz to 76 Hz
Default resolution 2560 x 1440 at 60 Hz
Video display capabilities
(HDMI & DP & USB Type-C
alternate mode)
480p, 560p, 720p, 1080p
1080i (HDMI only)
Preset display modes
Display mode Horizontal
frequency
(kHz)
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
Vertical)
VESA, 720 x 400 31.50 70.0 28.30 -/+
VESA, 640 x 480 31.50 60.0 25.20 -/-
VESA, 640 x 480 37.50 75.0 31.50 -/-
VESA, 800 x 600 37.90 60.30 40.0 +/+
VESA, 800 x 600 46.90 75.0 49.50 +/+
VESA, 1024 x 768 48.40 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.80 +/+
VESA, 1152 x 864 67.50 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 1200 75.0 60.0 162.0 +/+
VESA, 1920 x 1080 67.50 60.0 148.5 +/+
VESA, 2048 x 1080 26.37 24.00 58.23 +/-
VESA, 2048 x 1080 66.58 60.0 147.16 +/-
VESA, 2560 x 1440 88.80 60.0 241.50 +/-

About your monitor | 19
DP Multi-Stream Transport (MST) Modes
Host video port MST Source Monitor Maximum number of external monitors
that can be supported
2560 x 1440 at 60 Hz
HBR3 (DP 1.4) 2560 x 1440 at 60 Hz 3
HBR2 (DP 1.2) 2560 x 1440 at 60 Hz 1
NOTE: Maximum external monitor resolution supported is 2560 x 1440 at
60 Hz only.
NOTE: DP output for MST is supported.
USB-C Multi-Stream Transport (MST) Modes
OSD Display Info: Link
rate(current) Maximum number of external monitors that can be supported
2560 x 1440 at 60 Hz
HBR3 (DP 1.4) 1
HBR2 (DP 1.2) 0

20 | About your monitor
Unified Communications (UC) Platform Compatibility List
The table below highlights the call functions that work on the Dell Video Conferencing
Monitor – P2724DEB monitor when using the following UC platforms.
Call functions Button
UC platforms
Microsoft
Teams
Skype for
Business Zoom
Bring up Microsoft
Teams Teams Supported Not supported Not supported
Answer call Hookswitch Supported Supported Not supported
End call Hookswitch Supported Supported Not supported
Reject call Hookswitch Supported Supported Not supported
Adjust speaker
volume down Volume down Supported Supported** Supported
Adjust speaker
volume up Volume up Supported Supported** Supported
Mute/unmute
microphone Mute Supported Supported Supported*
* Mute function on the Dell P2724DEB monitor works by pressing the Mute button.
However, the Mute icon on the UC platform is not synchronized (icon shows unmute).
** Volume function on the Dell P2724DEB monitor does not work on macOS.
NOTE: For information about supported operating system, see Operating
system compatibility.