Dell PowerEdge R300 User manual

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Dell™ PowerEdge™ R300 Systems
Hardware Owner’s Manual
book.book Page 1 Sunday, June 21, 2009 5:16 PM

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2007-2009 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of
Dell Inc.; Microsoft, MS-DOS, Windows, and Windows Server are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries; Red Hat is a registered
trademark of Red Hat, Inc.; UNIX is a registered trademark of The Open Group in the United States
and other countries; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model SMT
June 2009 P/N XK127 Rev. A01
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Contents 3
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . 12
Front-Panel Features and Indicators . . . . . . . . . . 13
Hard-Drive Indicator Codes . . . . . . . . . . . . 17
Back-Panel Features and Indicators . . . . . . . . . . 19
Connecting External Devices . . . . . . . . . . . 19
Power Indicator Codes . . . . . . . . . . . . . . . . . 20
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 21
LCD Status Messages . . . . . . . . . . . . . . . . . . 22
Solving Problems Described by LCD Status Messages 33
Removing LCD Status Messages . . . . . . . . . 33
System Messages . . . . . . . . . . . . . . . . . . . . 34
Warning Messages . . . . . . . . . . . . . . . . . . . 44
Diagnostics Messages . . . . . . . . . . . . . . . . . 44
Alert Messages . . . . . . . . . . . . . . . . . . . . . 45
2 Using the System Setup Program . . . . . . 47
Entering the System Setup Program . . . . . . . . . . 47
Responding to Error Messages . . . . . . . . . . 47
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4Contents
Using the System Setup Program . . . . . . . . . 48
System Setup Options . . . . . . . . . . . . . . . . . . 48
Main Screen . . . . . . . . . . . . . . . . . . . . 48
Memory Information Screen . . . . . . . . . . . . 51
CPU Information Screen . . . . . . . . . . . . . . 52
SATA Configuration Screen . . . . . . . . . . . . 53
Integrated Devices Screen . . . . . . . . . . . . . 53
Serial Communication Screen . . . . . . . . . . . 54
System Security Screen . . . . . . . . . . . . . . 55
Exit Screen . . . . . . . . . . . . . . . . . . . . . 58
System and Setup Password Features . . . . . . . . . 58
Using the System Password . . . . . . . . . . . . 59
Using the Setup Password . . . . . . . . . . . . . 61
Disabling a Forgotten Password . . . . . . . . . . . . 62
Baseboard Management Controller Configuration . . . 63
Entering the BMC Setup Module . . . . . . . . . . 63
BMC Setup Module Options . . . . . . . . . . . . 63
3 Installing System Components . . . . . . . . 65
Recommended Tools . . . . . . . . . . . . . . . . . . 65
Inside the System . . . . . . . . . . . . . . . . . . . . 66
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 69
Removing the Front Bezel . . . . . . . . . . . . . 69
Replacing the Front Bezel . . . . . . . . . . . . . 70
Opening and Closing the System . . . . . . . . . . . . 70
Opening the System . . . . . . . . . . . . . . . . 71
Closing the System . . . . . . . . . . . . . . . . . 71
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Contents 5
System Board Shroud . . . . . . . . . . . . . . . . . . 72
Removing the System Board Shroud . . . . . . . . 72
Installing the System Board Shroud . . . . . . . . 74
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 74
Removing a Drive Blank . . . . . . . . . . . . . . 75
Installing a Hard-Drive Blank . . . . . . . . . . . 75
Removing a Hot-Plug Hard Drive . . . . . . . . . 75
Installing a Hot-Plug Hard Drive . . . . . . . . . . 76
Replacing a Hard-Drive Carrier . . . . . . . . . . . . . 78
Removing a Hard Drive From a Hard-Drive Carrier 78
Installing a Hard Drive Into a Drive Carrier . . . . 78
Optical Drive . . . . . . . . . . . . . . . . . . . . . . 80
Removing the Optical Drive from the System . . . 80
Installing the Optical Drive . . . . . . . . . . . . . 81
Installing the Optical Drive in the Optical Drive Tray 82
Removing the Optical Drive From the Optical Drive Tray 83
Cooling Fan Modules . . . . . . . . . . . . . . . . . . 84
Removing the Fan Assembly . . . . . . . . . . . . 85
Installing the Fan Assembly . . . . . . . . . . . . 87
Power Supply Fan Assembly . . . . . . . . . . . . . . 87
Removing the Power Supply Fan Assembly . . . . 87
Installing the Power Supply Fan Assembly . . . . 89
Power Supplies . . . . . . . . . . . . . . . . . . . . . 89
Removing a Power Supply . . . . . . . . . . . . . 89
Replacing a Power Supply . . . . . . . . . . . . . 90
Internal USB Memory Key . . . . . . . . . . . . . . . 91
Installing the Optional Internal USB Memory Key . 91
RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . 93
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6Contents
Removing the RAC Card . . . . . . . . . . . . . . 93
Installing a RAC Card . . . . . . . . . . . . . . . . 95
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 96
Installing an Expansion Card . . . . . . . . . . . . 96
Removing an Expansion Card . . . . . . . . . . . 97
Riser Cards . . . . . . . . . . . . . . . . . . . . . . . . 98
Removing the Riser Card . . . . . . . . . . . . . . 99
Installing the Riser Card . . . . . . . . . . . . . . 100
Backplane Board . . . . . . . . . . . . . . . . . . . . 101
Removing the Backplane Board . . . . . . . . . . 101
Installing the Backplane Board . . . . . . . . . . 103
System Memory . . . . . . . . . . . . . . . . . . . . . 103
Memory Module Installation Guidelines . . . . . . 103
Installing Memory Modules . . . . . . . . . . . . 105
Removing Memory Modules . . . . . . . . . . . . 107
Processor . . . . . . . . . . . . . . . . . . . . . . . . 107
Replacing the Processor . . . . . . . . . . . . . . 107
Installing a Processor . . . . . . . . . . . . . . . 110
System Battery . . . . . . . . . . . . . . . . . . . . . . 112
Replacing the System Battery . . . . . . . . . . . 112
Control Panel Assembly . . . . . . . . . . . . . . . . . 114
Removing the Control Panel Assembly . . . . . . . 114
Installing the Control Panel Assembly . . . . . . . 116
Power Distribution Board . . . . . . . . . . . . . . . . 117
Removing the Power Distribution Board . . . . . . 117
Replacing the Power Distribution Board . . . . . . 119
System Board . . . . . . . . . . . . . . . . . . . . . . 119
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Contents 7
Removing the System Board Assembly . . . . . . 120
Installing the System Board Assembly . . . . . . . 122
4 Troubleshooting Your System . . . . . . . . 125
Safety First—For You and Your System . . . . . . . . . 125
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 125
Checking the Equipment . . . . . . . . . . . . . . . . 126
Troubleshooting External Connections . . . . . . 126
Troubleshooting the Video Subsystem . . . . . . . 126
Troubleshooting the Keyboard . . . . . . . . . . . 127
Troubleshooting the Mouse . . . . . . . . . . . . 128
Troubleshooting Serial I/O Problems . . . . . . . . . . 128
Troubleshooting a Serial I/O Device . . . . . . . . 129
Troubleshooting a USB Device . . . . . . . . . . 129
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 131
Troubleshooting a Wet System . . . . . . . . . . . . . 132
Troubleshooting a Damaged System . . . . . . . . . . 133
Troubleshooting the System Battery . . . . . . . . . . 134
Troubleshooting Power Supplies . . . . . . . . . . . . 135
Troubleshooting System Cooling Problems . . . . . . . 136
Troubleshooting a Fan . . . . . . . . . . . . . . . 136
Troubleshooting System Memory . . . . . . . . . . . . 137
Troubleshooting an Internal USB Key . . . . . . . . . . 139
Troubleshooting a Diskette Drive . . . . . . . . . . . . 140
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8Contents
Troubleshooting an Optical Drive . . . . . . . . . . . . 142
Troubleshooting a SCSI Tape Drive . . . . . . . . . . . 143
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 144
Troubleshooting a Hot-plug Hard Drive . . . . . . . . . 145
Troubleshooting a SAS or SAS RAID Controller . . . . 147
Troubleshooting Expansion Cards . . . . . . . . . . . 149
Troubleshooting the Microprocessors . . . . . . . . . 151
5 Running the System Diagnostics . . . . . . 153
Using Dell PowerEdge Diagnostics . . . . . . . . . . . 153
System Diagnostics Features . . . . . . . . . . . . . . 153
When to Use the System Diagnostics . . . . . . . . . . 154
Running the System Diagnostics . . . . . . . . . . . . 154
System Diagnostics Testing Options . . . . . . . . . . 154
Using Custom Test Options . . . . . . . . . . . . . . . 155
Selecting Devices for Testing . . . . . . . . . . . 155
Selecting Diagnostics Options . . . . . . . . . . . 155
Viewing Information and Results . . . . . . . . . . 156
6 Jumpers and Connectors . . . . . . . . . . . 157
System Board Jumpers . . . . . . . . . . . . . . . . . 157
System Board Connectors . . . . . . . . . . . . . . . . 157
Riser Card Connectors . . . . . . . . . . . . . . . . . . 160
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Contents 9
Control Panel Assembly Connectors . . . . . . . . . . 161
SAS/SATA Backplane Board Connectors . . . . . . . . 162
Expansion Card Connectors for SAS Controller Daughter Cards 162
Disabling a Forgotten Password . . . . . . . . . . . . 164
7 Getting Help . . . . . . . . . . . . . . . . . . . . . 167
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 167
Glossary 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
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10 Contents
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