Dell PowerEdge R300 User manual

www.dell.com | support.dell.com
Dell™ PowerEdge™ R300 Systems
Hardware Owner’s Manual
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2007-2009 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of
Dell Inc.; Microsoft, MS-DOS, Windows, and Windows Server are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries; Red Hat is a registered
trademark of Red Hat, Inc.; UNIX is a registered trademark of The Open Group in the United States
and other countries; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model SMT
June 2009 P/N XK127 Rev. A01
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Contents 3
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . 12
Front-Panel Features and Indicators . . . . . . . . . . 13
Hard-Drive Indicator Codes . . . . . . . . . . . . 17
Back-Panel Features and Indicators . . . . . . . . . . 19
Connecting External Devices . . . . . . . . . . . 19
Power Indicator Codes . . . . . . . . . . . . . . . . . 20
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 21
LCD Status Messages . . . . . . . . . . . . . . . . . . 22
Solving Problems Described by LCD Status Messages 33
Removing LCD Status Messages . . . . . . . . . 33
System Messages . . . . . . . . . . . . . . . . . . . . 34
Warning Messages . . . . . . . . . . . . . . . . . . . 44
Diagnostics Messages . . . . . . . . . . . . . . . . . 44
Alert Messages . . . . . . . . . . . . . . . . . . . . . 45
2 Using the System Setup Program . . . . . . 47
Entering the System Setup Program . . . . . . . . . . 47
Responding to Error Messages . . . . . . . . . . 47
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4Contents
Using the System Setup Program . . . . . . . . . 48
System Setup Options . . . . . . . . . . . . . . . . . . 48
Main Screen . . . . . . . . . . . . . . . . . . . . 48
Memory Information Screen . . . . . . . . . . . . 51
CPU Information Screen . . . . . . . . . . . . . . 52
SATA Configuration Screen . . . . . . . . . . . . 53
Integrated Devices Screen . . . . . . . . . . . . . 53
Serial Communication Screen . . . . . . . . . . . 54
System Security Screen . . . . . . . . . . . . . . 55
Exit Screen . . . . . . . . . . . . . . . . . . . . . 58
System and Setup Password Features . . . . . . . . . 58
Using the System Password . . . . . . . . . . . . 59
Using the Setup Password . . . . . . . . . . . . . 61
Disabling a Forgotten Password . . . . . . . . . . . . 62
Baseboard Management Controller Configuration . . . 63
Entering the BMC Setup Module . . . . . . . . . . 63
BMC Setup Module Options . . . . . . . . . . . . 63
3 Installing System Components . . . . . . . . 65
Recommended Tools . . . . . . . . . . . . . . . . . . 65
Inside the System . . . . . . . . . . . . . . . . . . . . 66
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 69
Removing the Front Bezel . . . . . . . . . . . . . 69
Replacing the Front Bezel . . . . . . . . . . . . . 70
Opening and Closing the System . . . . . . . . . . . . 70
Opening the System . . . . . . . . . . . . . . . . 71
Closing the System . . . . . . . . . . . . . . . . . 71
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Contents 5
System Board Shroud . . . . . . . . . . . . . . . . . . 72
Removing the System Board Shroud . . . . . . . . 72
Installing the System Board Shroud . . . . . . . . 74
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 74
Removing a Drive Blank . . . . . . . . . . . . . . 75
Installing a Hard-Drive Blank . . . . . . . . . . . 75
Removing a Hot-Plug Hard Drive . . . . . . . . . 75
Installing a Hot-Plug Hard Drive . . . . . . . . . . 76
Replacing a Hard-Drive Carrier . . . . . . . . . . . . . 78
Removing a Hard Drive From a Hard-Drive Carrier 78
Installing a Hard Drive Into a Drive Carrier . . . . 78
Optical Drive . . . . . . . . . . . . . . . . . . . . . . 80
Removing the Optical Drive from the System . . . 80
Installing the Optical Drive . . . . . . . . . . . . . 81
Installing the Optical Drive in the Optical Drive Tray 82
Removing the Optical Drive From the Optical Drive Tray 83
Cooling Fan Modules . . . . . . . . . . . . . . . . . . 84
Removing the Fan Assembly . . . . . . . . . . . . 85
Installing the Fan Assembly . . . . . . . . . . . . 87
Power Supply Fan Assembly . . . . . . . . . . . . . . 87
Removing the Power Supply Fan Assembly . . . . 87
Installing the Power Supply Fan Assembly . . . . 89
Power Supplies . . . . . . . . . . . . . . . . . . . . . 89
Removing a Power Supply . . . . . . . . . . . . . 89
Replacing a Power Supply . . . . . . . . . . . . . 90
Internal USB Memory Key . . . . . . . . . . . . . . . 91
Installing the Optional Internal USB Memory Key . 91
RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . 93
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6Contents
Removing the RAC Card . . . . . . . . . . . . . . 93
Installing a RAC Card . . . . . . . . . . . . . . . . 95
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 96
Installing an Expansion Card . . . . . . . . . . . . 96
Removing an Expansion Card . . . . . . . . . . . 97
Riser Cards . . . . . . . . . . . . . . . . . . . . . . . . 98
Removing the Riser Card . . . . . . . . . . . . . . 99
Installing the Riser Card . . . . . . . . . . . . . . 100
Backplane Board . . . . . . . . . . . . . . . . . . . . 101
Removing the Backplane Board . . . . . . . . . . 101
Installing the Backplane Board . . . . . . . . . . 103
System Memory . . . . . . . . . . . . . . . . . . . . . 103
Memory Module Installation Guidelines . . . . . . 103
Installing Memory Modules . . . . . . . . . . . . 105
Removing Memory Modules . . . . . . . . . . . . 107
Processor . . . . . . . . . . . . . . . . . . . . . . . . 107
Replacing the Processor . . . . . . . . . . . . . . 107
Installing a Processor . . . . . . . . . . . . . . . 110
System Battery . . . . . . . . . . . . . . . . . . . . . . 112
Replacing the System Battery . . . . . . . . . . . 112
Control Panel Assembly . . . . . . . . . . . . . . . . . 114
Removing the Control Panel Assembly . . . . . . . 114
Installing the Control Panel Assembly . . . . . . . 116
Power Distribution Board . . . . . . . . . . . . . . . . 117
Removing the Power Distribution Board . . . . . . 117
Replacing the Power Distribution Board . . . . . . 119
System Board . . . . . . . . . . . . . . . . . . . . . . 119
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Contents 7
Removing the System Board Assembly . . . . . . 120
Installing the System Board Assembly . . . . . . . 122
4 Troubleshooting Your System . . . . . . . . 125
Safety First—For You and Your System . . . . . . . . . 125
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 125
Checking the Equipment . . . . . . . . . . . . . . . . 126
Troubleshooting External Connections . . . . . . 126
Troubleshooting the Video Subsystem . . . . . . . 126
Troubleshooting the Keyboard . . . . . . . . . . . 127
Troubleshooting the Mouse . . . . . . . . . . . . 128
Troubleshooting Serial I/O Problems . . . . . . . . . . 128
Troubleshooting a Serial I/O Device . . . . . . . . 129
Troubleshooting a USB Device . . . . . . . . . . 129
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 131
Troubleshooting a Wet System . . . . . . . . . . . . . 132
Troubleshooting a Damaged System . . . . . . . . . . 133
Troubleshooting the System Battery . . . . . . . . . . 134
Troubleshooting Power Supplies . . . . . . . . . . . . 135
Troubleshooting System Cooling Problems . . . . . . . 136
Troubleshooting a Fan . . . . . . . . . . . . . . . 136
Troubleshooting System Memory . . . . . . . . . . . . 137
Troubleshooting an Internal USB Key . . . . . . . . . . 139
Troubleshooting a Diskette Drive . . . . . . . . . . . . 140
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8Contents
Troubleshooting an Optical Drive . . . . . . . . . . . . 142
Troubleshooting a SCSI Tape Drive . . . . . . . . . . . 143
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 144
Troubleshooting a Hot-plug Hard Drive . . . . . . . . . 145
Troubleshooting a SAS or SAS RAID Controller . . . . 147
Troubleshooting Expansion Cards . . . . . . . . . . . 149
Troubleshooting the Microprocessors . . . . . . . . . 151
5 Running the System Diagnostics . . . . . . 153
Using Dell PowerEdge Diagnostics . . . . . . . . . . . 153
System Diagnostics Features . . . . . . . . . . . . . . 153
When to Use the System Diagnostics . . . . . . . . . . 154
Running the System Diagnostics . . . . . . . . . . . . 154
System Diagnostics Testing Options . . . . . . . . . . 154
Using Custom Test Options . . . . . . . . . . . . . . . 155
Selecting Devices for Testing . . . . . . . . . . . 155
Selecting Diagnostics Options . . . . . . . . . . . 155
Viewing Information and Results . . . . . . . . . . 156
6 Jumpers and Connectors . . . . . . . . . . . 157
System Board Jumpers . . . . . . . . . . . . . . . . . 157
System Board Connectors . . . . . . . . . . . . . . . . 157
Riser Card Connectors . . . . . . . . . . . . . . . . . . 160
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Contents 9
Control Panel Assembly Connectors . . . . . . . . . . 161
SAS/SATA Backplane Board Connectors . . . . . . . . 162
Expansion Card Connectors for SAS Controller Daughter Cards 162
Disabling a Forgotten Password . . . . . . . . . . . . 164
7 Getting Help . . . . . . . . . . . . . . . . . . . . . 167
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 167
Glossary 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
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10 Contents
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About Your System 11
About Your System
This section describes the physical, firmware, and software interface features
that provide and ensure the essential functioning of your system. The
physical connectors on your system’s front and back panels provide
convenient connectivity and system expansion capability. The system
firmware, applications, and operating systems monitor the system and
component status and alert you when a problem arises. System conditions
can be reported by any of the following:
• Front or back panel indicators
• LCD status messages
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and
provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and
regulatory information. Warranty information may be included within this
document or as a separate document.
• The Rack Installation Guide and Rack Installation Instructions included
with your rack solution describe how to install your system into a rack.
• The
Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.
• CDs included with your system provide documentation and tools for
configuring and managing your system.
• Systems management software documentation describes the features,
requirements, installation, and basic operation of the software.
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12 About Your System
• Operating system documentation describes how to install (if necessary),
configure, and use the operating system software.
• Documentation for any components you purchased separately provides
information to configure and install these options.
• Updates are sometimes included with the system to describe changes to
the system, software, and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.
• Release notes or readme files may be included to provide last-minute
updates to the system or documentation or advanced technical reference
material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access
system features. If your operating system begins to load before you enter the
keystroke, allow the system to finish booting, and then restart your system
and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Entering the System Setup
Program" on page 47.
<F10> Opens the utility partition, allowing you to run the system diagnostics.
See "Running the System Diagnostics" on page 154.
<F11> Enters the boot mode selection screen, allowing you to choose a boot
device.
<F12> Starts PXE boot.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management
Utility, which allows access to the system event log (SEL) and
configuration of the remote access controller (RAC) card. See the Dell
OpenManage™ Baseboard Management Controller User’s Guide for
more information on setup and use of BMC.
<Ctrl+C> This keystroke enters the SAS Configuration Utility. See your SAS
controller User’s Guide for more information.
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About Your System 13
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, connectors, and features on the
system front panel behind the optional bezel. (To remove the bezel, press the
latch at the left end of the bezel. See "Opening and Closing the System" on
page 70.) Table 1-2 provides component descriptions.
Figure 1-1. Front-Panel Features and Indicators
<Ctrl+R> If you have the optional battery-cached SAS RAID controller, this
keystroke enters the RAID configuration utility. For more information,
see the documentation for your SAS controller card.
<Ctrl+S> If you have PXE support enabled through the System Setup Program
(see "Integrated Devices Screen" on page 53), this keystroke allows you
to configure NIC settings for PXE boot. For more information, see the
documentation for your integrated NIC.
Table 1-1. Keystrokes for Accessing System Features (continued)
Keystroke Description
1 2 356710
8 9 11
4
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14 About Your System
Table 1-2. Front-Panel Components
Item Component Icon Description
1 Power-on indicator,
power button
The power button turns system power off
and on.
NOTICE: If you turn off the system
using the power button and the
system is running an ACPI-compliant
operating system, the system can
perform an orderly shutdown before
power is turned off. If the power
button is pressed for more than
4 seconds, the system power will turn
off regardless of the current
operating system state. If the system
is not running an ACPI-compliant
operating system, power is turned off
immediately after the power button is
pressed.
The power button is enabled in the
System Setup program. When disabled,
the button can only turn the system
power on. For more information, see
"Using the System Setup Program" on
page 48 and the operating system's
documentation.
The power-on indicator lights or blinks to
indicate the status of power to the system.
The power-on indicator lights when the
system is on. The indicator is off when the
system is off and power is disconnected
from the system. The indicator blinks
when the system is on but in standby
state, or when the system is off but is still
connected to the power source.
To exit from the standby state, briefly
press the power button.
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About Your System 15
2 NMI button Used to troubleshoot software and device
driver errors when using certain operating
systems. This button can be pressed using
the end of a paper clip. Use this button
only if directed to do so by qualified
support personnel or by the operating
system's documentation.
3 Hard-drive activity
indicator
Indicates current hard-drive activity on
the system.
4System
identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the blue system
status indicator on the back blink until
one of the buttons is pushed again.
5 LCD panel Provides system ID, status information,
and system error messages.
The LCD lights during normal system
operation. Both the systems management
software and the identification buttons
located on the front and back of the
system can cause the LCD to flash blue to
identify a particular system.
The LCD lights amber when the system
needs attention, and the LCD panel
displays an error code followed by
descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected, the
LCD lights amber regardless of whether the
system has been powered on.
6 USB connectors (2) Connect USB 2.0-compliant devices to
the system.
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description
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16 About Your System
7 Video connector Connects a monitor to the system.
8 Optical drive
(optional)
One optional slim-line SATA DVD-ROM
drive or DVD-RW drive, or combination
CD-RW/DVD drive (when available).
NOTE: DVD devices are data only.
9 Hard-drive activity
indicator
The green hard-drive activity indicator
flashes when the hard drives are in use.
10 Hard drive 0 Optional 3.5-inch SAS or SATA hot-plug
hard drive.
11 Hard drive 1 Optional 3.5-inch SAS or SATA hot-plug
hard drive.
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description
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About Your System 17
Hard-Drive Indicator Codes
The hard-drive carriers have two indicators—the drive-activity indicator and
the drive-status indicator. See Figure 1-2. In RAID configurations, the drive-
status indicator lights to indicate the status of the drive. In non-RAID
configurations, only the drive-activity indicator lights; the drive-status
indicator is off.
Figure 1-2. Hard-Drive Indicators
1 drive-status indicator (green and
amber)
2 green drive-activity indicator
1
2
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18 About Your System
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different
patterns are displayed as drive events occur in the system. For example, if a
hard drive fails, the "drive failed" pattern appears. After the drive is selected
for removal, the "drive being prepared for removal" pattern appears, followed
by the "drive ready for insertion or removal" pattern. After the replacement
drive is installed, the "drive being prepared for operation" pattern appears,
followed by the "drive online" pattern.
NOTE: For non-RAID configurations, only the drive-activity indicator is active. The
drive-status indicator is off.
Table 1-3. Hard-Drive Indicator Patterns for RAID
Condition Drive-Status Indicator Pattern
Identify drive/preparing for
removal
Blinks green two times per second
Drive ready for insertion or
removal
Off
Drive predicted failure Blinks green, amber, and off.
Drive failed Blinks amber four times per second.
Drive rebuilding Blinks green slowly.
Drive online Steady green.
Rebuild aborted Blinks green three seconds, amber three seconds, and
off six seconds.
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About Your System 19
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-3. Back-Panel Features and Indicators
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers
must be installed before the device operates properly. (Device drivers are
normally included with your operating system software or with the device
itself.) See the documentation that accompanied the device for specific
installation and configuration instructions.
1 PCIe slot 1- riser card 2 PCIe slot 2 - riser card
3 power supply bay 1 (PS1) 4 power supply bay 2 (PS2)
5 redundant power supply indicators
(2)
6 system identification button
7 system status indicator 8 system status indicator connector
9 NIC2 connector (Gb) 10 NIC1 connector (Gb)
11 2.0-compliant USB connectors (2) 12 video connector
13 serial connector 14 remote access controller (RAC)
connector (optional)
8 6710 91113 1214
24
3
15
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20 About Your System
• Always attach an external device while your system and the device are
turned off. Next, turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
See "Using the System Setup Program" on page 48 for information about
enabling, disabling, and configuring I/O ports and connectors.
Power Indicator Codes
The power button on the front panel controls the power to the system from
the system's power supplies. The power indicator lights green when the
system is on.
The indicators on the redundant power supplies show whether power is
present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists
the power supply indicator codes.
Table 1-4. Redundant Power Supply Indicators
Indicator Function
Power supply status Green indicates that the power supply is operational and
providing DC power to the system.
Power supply fault Amber indicates a problem with the power supply.
AC line status Green indicates that a valid AC source is connected to the
power supply and is operational.
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