Dell PowerEdge R415 User manual

Dell PowerEdge R415 Systems
Hardware Owner’s
Manual
Regulatory Model E07S Series
Regulatory Type E07S003
R415HOM.book Page 1 Friday, September 24, 2010 9:37 AM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc.
Microsoft®, Windows®, MS-DOS®, and Windows Server®are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Othertrademarksandtradenamesmaybeusedinthispublicationtorefertoeithertheentitiesclaiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
August 2010 Rev. A00
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Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . . 9
Accessing System Features During Startup. . . . . . . . 9
Front-Panel Features and Indicators . . . . . . . . . . 10
LCD Panel Features (Optional). . . . . . . . . . . . . . 12
Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 16
Back-Panel Features and Indicators . . . . . . . . . . 17
Guidelines for Connecting External Devices . . . . . . 19
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 19
Power Indicator Codes . . . . . . . . . . . . . . . . . 20
Diagnostic Lights (Optional). . . . . . . . . . . . . . . 21
LCD Status Messages . . . . . . . . . . . . . . . . . . 24
System Messages . . . . . . . . . . . . . . . . . . . . 40
Warning Messages . . . . . . . . . . . . . . . . . . . 54
Diagnostics Messages . . . . . . . . . . . . . . . . . 54
Alert Messages . . . . . . . . . . . . . . . . . . . . . 54
Other Information You May Need . . . . . . . . . . . . 55
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4Contents
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 57
Choosing the System Boot Mode . . . . . . . . . . . . 57
Entering the System Setup Program . . . . . . . . . . . 58
System Setup Options . . . . . . . . . . . . . . . . . . 59
Entering the UEFI Boot Manager. . . . . . . . . . . . . 70
System and Setup Password Features. . . . . . . . . . 72
Embedded System Management. . . . . . . . . . . . . 76
Baseboard Management Controller Configuration . . . 76
iDRAC6 Configuration Utility. . . . . . . . . . . . . . . 77
3 Installing System Components . . . . . . . 79
Recommended Tools . . . . . . . . . . . . . . . . . . . 79
Inside the System. . . . . . . . . . . . . . . . . . . . . 79
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 81
Opening and Closing the System . . . . . . . . . . . . 82
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 84
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 92
Power Supplies . . . . . . . . . . . . . . . . . . . . . 95
Expansion Card and Expansion-Card Riser . . . . . . . 99
Integrated Storage Controller Card . . . . . . . . . . 103
Expansion-Card Riser . . . . . . . . . . . . . . . . . 105
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Contents 5
Internal USB Memory Key . . . . . . . . . . . . . . . . 107
System Board Shroud . . . . . . . . . . . . . . . . . . 109
Power Distribution Board Shroud . . . . . . . . . . . . 111
iDRAC6 Express Card (Optional). . . . . . . . . . . . . 112
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 114
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 116
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 117
RAID Battery (Optional) . . . . . . . . . . . . . . . . . 119
System Memory . . . . . . . . . . . . . . . . . . . . . 121
Processors . . . . . . . . . . . . . . . . . . . . . . . . 127
System Battery . . . . . . . . . . . . . . . . . . . . . . 133
Control Panel Assembly . . . . . . . . . . . . . . . . . 135
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 140
Power Distribution Board . . . . . . . . . . . . . . . . 142
System Board . . . . . . . . . . . . . . . . . . . . . . 144
4 Troubleshooting Your System . . . . . . . . 149
Safety First—For You and Your System . . . . . . . . . 149
Troubleshooting System Startup Failure . . . . . . . . 149
Troubleshooting External Connections . . . . . . . . . 150
Troubleshooting the Video Subsystem . . . . . . . . . 150
Troubleshooting a USB Device . . . . . . . . . . . . . 150
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6Contents
Troubleshooting a Serial I/O Device. . . . . . . . . . 151
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 151
Troubleshooting a Wet System. . . . . . . . . . . . . 152
Troubleshooting a Damaged System. . . . . . . . . . 154
Troubleshooting the System Battery . . . . . . . . . . 155
Troubleshooting Power Supplies . . . . . . . . . . . 155
Troubleshooting System Cooling Problems . . . . . . 156
Troubleshooting a Fan . . . . . . . . . . . . . . . . . 156
Troubleshooting System Memory . . . . . . . . . . . 157
Troubleshooting an Internal USB Key . . . . . . . . . 159
Troubleshooting an SD Card . . . . . . . . . . . . . . 160
Troubleshooting an Optical Drive . . . . . . . . . . . 161
Troubleshooting an External Tape Drive. . . . . . . . 162
Troubleshooting a Hard Drive . . . . . . . . . . . . . 163
Troubleshooting a Storage Controller . . . . . . . . . 164
Troubleshooting Expansion Cards . . . . . . . . . . . 165
Troubleshooting the Processors . . . . . . . . . . . . 166
5 Running the System Diagnostics . . . . . . 169
Using Dell Diagnostics. . . . . . . . . . . . . . . . . 169
Embedded System Diagnostics Features . . . . . . . 169
When to Use the Embedded System Diagnostics . . . 170
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Contents 7
Running the Embedded System Diagnostics . . . . . . 170
System Diagnostics Testing Options . . . . . . . . . . 170
Using the Custom Test Options . . . . . . . . . . . . . 171
6 Jumpers and Connectors . . . . . . . . . . . 173
System Board Jumpers . . . . . . . . . . . . . . . . . 173
System Board Connectors . . . . . . . . . . . . . . . . 174
SAS Backplane Board Connectors . . . . . . . . . . . 176
Expansion-Card Riser-Board
Components and PCIe Buses . . . . . . . . . . . . . . 177
Power Distribution Board Connectors . . . . . . . . . 178
Disabling a Forgotten Password . . . . . . . . . . . . 179
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 181
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 181
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
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8Contents
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About Your System 9
1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 57.
<F10> Enters System Services, which opens the Lifecycle Controller.
The Lifecycle Controller allows you to access utilities such as
embedded system diagnostics. For more information, see the
Lifecycle Controller documentation at support.dell.com/manuals.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system’s boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 57.
<F12> Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC6
Configuration Utility, which allows access to the System Event Log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC user documentation at
support.dell.com/manuals.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation at support.dell.com/manuals.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
PERC card documentation at support.dell.com/manuals.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC at
support.dell.com/manuals.
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10 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1Power-onindicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the
DC power supply output to the system.
When the optional system bezel is
installed, the power button is not
accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
2 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
1 2 34
5789
610
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About Your System 11
3 Video connector Connects a monitor to the system.
4 LCD menu buttons Allows you to navigate the control panel
LCD menu.
5LEDorLCDpanel NOTE: Depending on the configuration,
your system may have either LED
diagnostic indicators or an LCD panel.
LED panel: The four diagnostic
indicator lights display error codes
during system startup. See "Diagnostic
Lights (Optional)" on page 21.
LCD panel: Provides system ID, status
information, and system error messages.
The LCD lights during normal system
operation. Both the systems management
software and the identification buttons
located on the front and back of the
system can cause the LCD to flash blue
to identify a particular system.
The LCD lights amber when the system
needs attention, and the LCD panel
displays an error code followed by
descriptive text.
NOTE: If the system is connected to
AC power and an error has been
detected, the LCD lights amber
regardless of whether the system
has been powered on.
6 System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed,
the LCD panel on the front and the blue
system status indicator on the back blink
until one of the buttons is pushed again.
Item Indicator, Button, or
Connector
Icon Description
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12 About Your System
LCD Panel Features (Optional)
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 24 for information
about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight will remain off if LCD messaging is
turned off through the BMC or iDRAC6 utility, the LCD panel, or other
tools.
7 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-compliant.
8 hard-drives (4) Up to four 2.5-inch in 3.5-inch HDD hot
swap carrier or up to four 3.5-inch
cabled/hot swap.
9 System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.
10 Optical drive One optional slim-line SATA
DVD-ROM drive or DVD+/-RW drive.
NOTE: DVD devices are data only.
Item Indicator, Button, or
Connector
Icon Description
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About Your System 13
Figure 1-2. LCD Panel Features
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode,
the LCD backlight will turn off after five minutes of inactivity if there are
no error messages. Press one of the three navigation buttons (Select, Left,
or Right) to view the Home screen.
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4 System identification Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than
five seconds to enter BIOS Progress mode.
124
3
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14 About Your System
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the
Home icon.
From the Home screen, press the Select button to enter the main menu.
See the following tables for information on the Setup and View submenus.
Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option
before proceeding to the next action.
Option Description
BMC or DRAC
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC option is
replaced by DRAC.
Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses.
Two separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.
Select Simple to display LCD error messages in a
simplified user-friendly format. See "LCD Status
Messages" on page 24 for a list of messages in this
format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 15 to see
the options and option items that can be selected to
display by default on the Home screen.
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About Your System 15
View Menu
Option Description
BMC IP or DRAC IP
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC IP option is
replaced by DRAC IP.
Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
NOTE: BMC IP supports only IPv4 addresses.
MAC Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
NOTE: If the iDRAC6 Express card is not installed on the
system, the MAC option displays the MAC addresses for
BMC, iSCSIn, or NETn.
Name Displays the name of the Host, Model, or User String
for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 14.
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
"Set home" submenu of the Setup menu (see "Setup
Menu" on page 14).
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16 About Your System
Hard-Drive Indicator Patterns
Figure 1-3. Hard-Drive Indicators
1 hard-drive activity indicator
(green)
2 hard-drive status indicator
(green and amber)
12
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About Your System 17
Back-Panel Features and Indicators
Figure 1-4. Back-Panel Features and Indicators
Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains
off until all hard-drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green three seconds, amber three
seconds, and off six seconds.
Rebuild aborted
Item Indicator, Button, or
Connector
Icon Description
1 serial connector Connects a serial device to the system.
2 video connector Connects a VGA display to the system.
3 VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise card.
2
1346 910 11 12
8
7
5
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18 About Your System
4 iDRAC6 Enterprise port
(optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
5 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-compliant.
6 Ethernet connectors (2) Embedded 10/100/1000 NIC
connectors.
7 PCIe slot 1 PCI Express (Generation 2) x16-wide
expansion slot (full-height,
half-length).
8ActiveIDCMA
connector
Connector for attaching a system
indicator extension cable that is used
on a cable management arm.
9 System status indicator Lights blue during normal
system operation.
Lights amber when the system needs
attention due to a problem.
10 System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the chassis back
panel light blue until one of the
buttons is pushed again.
11 Power supply 1(PS1) 500 W power supply (redundant).
12 Power supply 2(PS2) 500 W power supply (redundant) or
480 W power supply (non-redundant).
Item Indicator, Button, or
Connector
Icon Description
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About Your System 19
Guidelines for Connecting External Devices
• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been
installed on the system.
• If necessary to enable ports on your system, use the System Setup program.
S
ee "Using the System Setup Program and UEFI Boot Manager" on
page 57.
NIC Indicator Codes
Figure 1-5. NIC Indicators
1 link indicator 2 activity indicator
Indicator Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid link at 1000 Mbps.
Link indicator is amber The NIC is connected to a valid network link at 10/100
Mbps.
Activity indicator is green
blinking
Network data is being sent or received.
12
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20 About Your System
Power Indicator Codes
The power supplies have indicators that show whether power is present or
whether a power fault has occurred.
• Not lit—AC power is not connected.
• Green—In standby mode, a green light indicates that a valid AC source is
connected to the power supply and that the power supply is operational.
When the system is on, a green light also indicates that the power supply is
providing DC power to the system.
• Amber—Indicates a problem with the power supply.
• Alternating green and amber—When hot-adding a power supply, this
indicates that the power supply is mismatched with the other power
supply (a high output power supply and an Energy Smart power supply are
installed in the same system). Replace the power supply that has the
flashing indicator with a power supply that matches the capacity of the
other installed power supply.
CAUTION: When correcting a power supply mismatch, replace only the power
supply with the flashing indicator. Swapping the opposite power supply to make a
matched pair can result in an error condition and unexpected system shutdown.
To change from a High Output configuration to an Energy Smart configuration or
vice versa, you must power down the system.
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