Dell PowerEdge T620 User manual

Dell PowerEdge T620 Systems
Owner's Manual
Regulatory Model: E17S Series
Regulatory Type: E17S001

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Information in this publication is subject to change without notice.
©2012 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, the Dell logo, Dell Precision™, OptiPlex™, Latitude™, PowerEdge™, PowerVault™,
PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™and Vostro™are trademarks of Dell
Inc. Intel®, Pentium®, Xeon®, Core®and Celeron®are registered trademarks of Intel Corporation in the U.S. and other countries. AMD®
is a registered trademark and AMD Opteron™, AMD Phenom™and AMD Sempron™are trademarks of Advanced Micro Devices, Inc.
Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista®and Active Directory®are either trademarks
or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat®and Red Hat®
Enterprise Linux®are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell®and SUSE®are
registered trademarks of Novell Inc. in the United States and other countries. Oracle®is a registered trademark of Oracle Corporation
and/or its affiliates. Citrix®, Xen®, XenServer®and XenMotion®are either registered trademarks or trademarks of Citrix Systems, Inc. in
the United States and/or other countries. VMware®, Virtual SMP®, vMotion®, vCenter®and vSphere®are registered trademarks or
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Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their
products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
2012 - 03
Rev. A01

Contents
Notes, Cautions, and Warnings...................................................................................................2
1 About Your System......................................................................................................................9
Front-Panel Features And Indicators.......................................................................................................................9
Front-Panel Features And Indicators—Rack Mode...............................................................................................12
LCD Panel Features.................................................................................................................................................14
Home Screen....................................................................................................................................................14
Setup Menu......................................................................................................................................................15
View Menu.......................................................................................................................................................15
Hard-Drive Indicator Patterns................................................................................................................................16
Back-Panel Features And Indicators.....................................................................................................................17
NIC Indicator Codes................................................................................................................................................19
Power Indicator Codes...........................................................................................................................................19
Other Information You May Need...........................................................................................................................20
2 Using The System Setup And Boot Manager.......................................................................23
Choosing The System Boot Mode..........................................................................................................................23
Entering System Setup............................................................................................................................................24
Responding To Error Messages.......................................................................................................................24
Using The System Setup Navigation Keys.......................................................................................................24
System Setup Options.............................................................................................................................................24
System Setup Main Screen..............................................................................................................................25
System BIOS Screen........................................................................................................................................25
System Information Screen..............................................................................................................................25
Memory Settings Screen.................................................................................................................................26
Processor Settings Screen..............................................................................................................................26
SATA Settings Screen......................................................................................................................................27
Boot Settings Screen.......................................................................................................................................28
Integrated Devices Screen..............................................................................................................................28
Serial Communications Screen........................................................................................................................29
System Profile Settings Screen........................................................................................................................30
System Security Screen...................................................................................................................................31
Miscellaneous Settings....................................................................................................................................32
System And Setup Password Features..................................................................................................................32
Assigning A System And/Or Setup Password..................................................................................................32
Deleting Or Changing An Existing System And/Or Setup Password................................................................33
Using Your System Password To Secure Your System....................................................................................34

Operating With A Setup Password Enabled....................................................................................................34
Entering The UEFI Boot Manager...........................................................................................................................34
Using The Boot Manager Navigation Keys......................................................................................................35
Boot Manager Screen......................................................................................................................................35
UEFI Boot Menu...............................................................................................................................................36
Embedded System Management............................................................................................................................36
iDRAC Settings Utility..............................................................................................................................................36
Entering The iDRAC Settings Utility..................................................................................................................36
3 Installing System Components................................................................................................37
Recommended Tools..............................................................................................................................................37
Front Bezel (Optional).............................................................................................................................................37
Installing The Front Bezel.................................................................................................................................37
Removing The Front Bezel................................................................................................................................38
Opening And Closing The System...........................................................................................................................38
Opening The System........................................................................................................................................39
Closing The System..........................................................................................................................................39
Inside The System...................................................................................................................................................40
Cooling Shroud.......................................................................................................................................................40
Removing The Cooling Shroud.........................................................................................................................41
Installing The Cooling Shroud..........................................................................................................................42
System Memory......................................................................................................................................................42
General Memory Module Installation Guidelines............................................................................................44
Mode-Specific Guidelines................................................................................................................................44
Sample Memory Configuration Table...............................................................................................................45
Removing Memory Modules............................................................................................................................48
Installing Memory Modules.............................................................................................................................49
Hard Drives.............................................................................................................................................................49
Removing A 2.5 Inch Hard-Drive Blank............................................................................................................50
Installing A 2.5 Inch Hard-Drive Blank.............................................................................................................50
Removing A 3.5 Inch Hard-Drive Blank............................................................................................................50
Installing A 3.5 Inch Hard-Drive Blank.............................................................................................................51
Removing A Hot-Swap Hard Drive...................................................................................................................51
Installing A Hot-Swap Hard Drive....................................................................................................................52
Removing A Hard Drive From A Hard-Drive Carrier.........................................................................................53
Installing A Hard Drive Into A Hard-Drive Carrier............................................................................................53
Optical Drive (Optional)...........................................................................................................................................54
Removing The Optical Drive.............................................................................................................................54
Installing The Optical Drive..............................................................................................................................55
Cooling Fans............................................................................................................................................................56
Removing A Cooling Fan...................................................................................................................................56
Installing A Cooling Fan....................................................................................................................................57

Removing The Cooling-Fan Assembly (Optional).............................................................................................58
Installing The Cooling-Fan Assembly (Optional)..............................................................................................58
Internal USB Memory Key (Optional).....................................................................................................................59
Replacing The Internal USB Key......................................................................................................................59
PCIe Card Holder....................................................................................................................................................60
Removing The PCIe Card Holder......................................................................................................................60
Installing The PCIe Card Holder.......................................................................................................................61
Expansion Cards.....................................................................................................................................................61
Expansion Card Installation Guidelines............................................................................................................61
GPU Card Installation Guidelines.....................................................................................................................62
Removing An Expansion Card..........................................................................................................................63
Installing An Expansion Card...........................................................................................................................64
Removing A GPU Card......................................................................................................................................65
Installing A GPU Card.......................................................................................................................................66
SD vFlash Card........................................................................................................................................................67
Replacing An SD vFlash Card...........................................................................................................................67
Internal Dual SD Module........................................................................................................................................67
Removing An Internal Dual SD Module............................................................................................................68
Installing An Internal Dual SD Module.............................................................................................................68
Internal SD Card.....................................................................................................................................................69
Removing An Internal SD Card.........................................................................................................................69
Installing An Internal SD Card..........................................................................................................................69
Processors..............................................................................................................................................................70
Removing A Processor.....................................................................................................................................70
Installing A Processor......................................................................................................................................73
Power Supplies.......................................................................................................................................................74
Hot Spare Feature............................................................................................................................................75
Removing An AC Power Supply.......................................................................................................................75
Installing An AC Power Supply........................................................................................................................76
Wiring Instructions For A DC Power Supply....................................................................................................77
Removing A DC Power Supply.........................................................................................................................79
Installing A DC Power Supply..........................................................................................................................80
Removing The Power Supply Blank.................................................................................................................81
Installing The Power Supply Blank..................................................................................................................81
System Battery.......................................................................................................................................................81
Replacing The System Battery.........................................................................................................................81
Hard-Drive Backplane............................................................................................................................................82
Removing The Hard-Drive Backplane..............................................................................................................83
Installing The Hard-Drive Backplane.............................................................................................................100
System Top Cover.................................................................................................................................................100
Removing The System Top Cover...................................................................................................................100
Installing The System Top Cover....................................................................................................................101

System Left Side Cover.........................................................................................................................................101
Removing The System Left Side Cover...........................................................................................................101
Installing The System Left Side Cover............................................................................................................102
Control Panel........................................................................................................................................................102
Removing The Control Panel—Tower Mode.................................................................................................103
Installing The Control Panel—Tower Mode..................................................................................................104
Removing The Control Panel Module—Rack Mode......................................................................................104
Installing The Control Panel—Rack Mode.....................................................................................................106
Removing The Control-Panel Board...............................................................................................................106
Installing The Control-Panel Board................................................................................................................107
LCD Module..........................................................................................................................................................107
Removing The LCD Module—Tower Mode...................................................................................................108
Installing The LCD Module—Tower Mode....................................................................................................108
Removing The LCD Module—Rack Mode......................................................................................................109
Installing The LCD Module—Rack Mode.......................................................................................................110
VGA Module..........................................................................................................................................................110
Removing The VGA Module...........................................................................................................................111
Installing The VGA Module.............................................................................................................................111
System Board........................................................................................................................................................112
Removing The System Board.........................................................................................................................112
Installing The System Board..........................................................................................................................113
4 Troubleshooting Your System...............................................................................................115
Safety First—For You And Your System...............................................................................................................115
Troubleshooting System Startup Failure..............................................................................................................115
Troubleshooting External Connections.................................................................................................................115
Troubleshooting The Video Subsystem................................................................................................................115
Troubleshooting A USB Device............................................................................................................................115
Troubleshooting A Serial I/O Device....................................................................................................................116
Troubleshooting A NIC..........................................................................................................................................116
Troubleshooting A Wet System............................................................................................................................116
Troubleshooting A Damaged System...................................................................................................................117
Troubleshooting The System Battery...................................................................................................................118
Troubleshooting Power Supplies..........................................................................................................................118
Troubleshooting Cooling Problems.......................................................................................................................118
Troubleshooting Cooling Fans..............................................................................................................................119
Troubleshooting System Memory.........................................................................................................................119
Troubleshooting An Internal USB Key..................................................................................................................120
Troubleshooting An SD Card................................................................................................................................120
Troubleshooting An Optical Drive.........................................................................................................................121
Troubleshooting A Hard Drive..............................................................................................................................121
Troubleshooting Expansion Cards........................................................................................................................122

Troubleshooting Processors.................................................................................................................................122
5 Using System Diagnostics.....................................................................................................123
Dell Online Diagnostics.........................................................................................................................................123
Dell Embedded System Diagnostics.....................................................................................................................123
When To Use The Embedded System Diagnostics........................................................................................123
Running The Embedded System Diagnostics.................................................................................................123
System Diagnostic Controls...........................................................................................................................124
6 Jumpers And Connectors......................................................................................................125
System Board Jumper Settings............................................................................................................................125
System Board Connectors....................................................................................................................................126
Disabling A Forgotten Password..........................................................................................................................128
7 Technical Specifications.......................................................................................................129
8 System Messages...................................................................................................................133
LCD Messages......................................................................................................................................................133
Viewing LCD Messages.................................................................................................................................133
Removing LCD Messages...............................................................................................................................133
System Error Messages........................................................................................................................................133
Warning Messages...............................................................................................................................................147
Diagnostic Messages...........................................................................................................................................147
Alert Messages.....................................................................................................................................................147
9 Getting Help..............................................................................................................................149
Contacting Dell.....................................................................................................................................................149

8

1
About Your System
Front-Panel Features And Indicators
Figure 1. Front-Panel Features and Indicators—2.5 Inch Hard-Drive Chassis
9

Figure 2. Front-Panel Features and Indicators—3.5 Inch Hard-Drive Chassis
Item Indicator, Button, or
Connector
Icon Description
1 Optical drive (optional) One optional SATA DVD-ROM drive or DVD+/-RW drive.
2 vFlash media card slot Allows you to insert a vFlash media card.
3 Power-on indicator, power
button
The power-on indicator lights when the system power is
on. The power button controls the power supply output to
the system.
10

Item Indicator, Button, or
Connector
Icon Description
NOTE: On ACPI-compliant operating systems, turning
off the system using the power button causes the
system to perform a graceful shutdown before power
to the system is turned off.
4 NMI button Used to troubleshoot software and device driver errors
when running certain operating systems. This button can
be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system
documentation.
5 System identification button The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pressed, the LCD panel on
the front and the system status indicator on the back flash
until one of the buttons is pressed again.
Press to toggle the system ID on and off.
If the system stops responding during POST, press and
hold the system ID button for more than five seconds to
enter BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup) press
and hold for more than 15 seconds.
6 LCD menu buttons Allows you to navigate the control panel LCD menu.
7 Information tag A slide-out label panel, which allows you to record system
information such as Service Tag, NIC, MAC address, and
so on as per your need.
8 LCD panel Displays system ID, status information, and system error
messages. The LCD lights blue during normal system
operation. The LCD lights amber when the system needs
attention, and the LCD panel displays an error code
followed by descriptive text.
NOTE: If the system is connected to a power source
and an error is detected, the LCD lights amber
regardless of whether the system is turned on or off.
9, 10 USB connectors (2) Allows you to connect USB devices to the system. The
ports are USB 2.0-compliant.
11 Hard drives 3.5 inch
hard-drive
systems
Up to twelve 3.5 inch hot-swappable
hard drives.
Up to four Dell PowerEdge Express Flash
devices (PCIe SSDs).
2.5 inch
hard- drive
systems
Up to thirty two 2.5 inch hot-swappable
hard drives.
Up to four PCIe SSDs.
11

Item Indicator, Button, or
Connector
Icon Description
NOTE: In systems supporting S110
Software RAID configuration, hard-
drive slots 4 through 7 do not support
any hard drives and are installed with
hard-drive blanks.
Front-Panel Features And Indicators—Rack Mode
Figure 3. Front-Panel Features and Indicators—2.5 Inch Hard-Drive Chassis
NOTE: If your system is a rack, it comes preconfigured with the rack ears and does not have the stabilizer feet.
Item Indicator, Button, or
Connector
Icon Description
1, 11 USB connectors (2) Allows you to connect USB devices to the system. The
ports are USB 2.0-compliant.
2 Optical drive (optional) One optional SATA DVD-ROM drive or DVD+/-RW drive.
3 Hard-drive bay 3.5 inch
hard-drive
systems
Up to twelve 3.5 inch hot-swappable
hard drives.
Up to four Dell PowerEdge Express Flash
devices (PCIe SSDs).
2.5 inch
hard- drive
systems
Up to thirty two 2.5 inch hot-swappable
hard drives.
Up to four PCIe SSDs.
12

Item Indicator, Button, or
Connector
Icon Description
NOTE: In systems supporting S110
Software RAID configuration, hard-
drive slots 4 through 7 do not support
any hard drives and are installed with
hard-drive blanks.
4 LCD panel Displays system ID, status information, and system error
messages. The LCD lights blue during normal system
operation. The LCD lights amber when the system needs
attention, and the LCD panel displays an error code
followed by descriptive text.
NOTE: If the system is connected to a power source
and an error is detected, the LCD lights amber
regardless of whether the system is turned on or off.
5 LCD menu buttons Allows you to navigate the control panel LCD menu.
6 vFlash media card slot Allows you to insert a vFlash media card.
7 Power-on indicator, power
button
The power-on indicator lights when the system power is
on. The power button controls the power supply output to
the system.
NOTE: On ACPI-compliant operating systems, turning
off the system using the power button causes the
system to perform a graceful shutdown before power
to the system is turned off.
8 NMI button Used to troubleshoot software and device driver errors
when running certain operating systems. This button can
be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system
documentation.
9 System identification button The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pressed, the LCD panel on
the front and the system status indicator on the back flash
until one of the buttons is pressed again.
Press to toggle the system ID on and off.
If the system stops responding during POST, press and
hold the system ID button for more than five seconds to
enter BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup) press
and hold for more than 15 seconds.
10 Information tag A slide-out label panel, which allows you to record system
information such as Service Tag, NIC, MAC address, and
so on as per your need.
13

Item Indicator, Button, or
Connector
Icon Description
12 VGA connector Allows you to connect a video input.
LCD Panel Features
NOTE: The LCD panel is present only on PowerEdge R720.
The system's LCD panel provides system information and status and error messages to indicate when the system is
operating correctly or when the system needs attention. See System Error Messages for information about specific
error codes.
• The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition.
• The LCD backlight is off when the system is in standby mode and can be turned on by pressing either the Select,
Left, or Right button on the LCD panel.
• The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility, the LCD panel, or other
tools.
Figure 4. LCD Panel Features
Item Button Description
1 Left Moves the cursor back in one-step
increments.
2 Select Selects the menu item highlighted by
the cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase
scrolling speed
• Press again to stop
• Press again to return to
default scrolling speed
• Press again to repeat the
cycle
Home Screen
The Home screen displays user-configurable information about the system. This screen is displayed during normal
system operation when there are no status messages or errors. When the system is in standby mode, the LCD backlight
14

turns off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select,
Left, or Right) to view the Home screen.
To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is
displayed, and then select the Home icon.
From the Home screen, press the Select button to enter the main menu.
Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next
action.
Option Description
iDRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two
separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL. This is
useful when trying to match an LCD message with an SEL entry.
Select Simple to display LCD error messages in a simplified user-friendly description. See System Error
Messages for a list of messages in this format.
Set home Select the default information to be displayed on the LCD Home screen. See View Menu to see the options
and option items that can be set as the default on the Home screen.
View Menu
NOTE: When you select an option in the View menu, you must confirm the option before proceeding to the next
action.
Option Description
iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7. Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for iDRAC, iSCSI, or Network devices.
Name Displays the name of the Host, Model, or User String for the system
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the
Set home submenu of the Setup menu.
Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format can be configured in
the Set home submenu of the Setup menu.
15

Hard-Drive Indicator Patterns
Figure 5. Hard-Drive Indicators
1. hard-drive activity indicator (green)
2. hard-drive status indicator (green and amber)
NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side)
does not function and remains off.
Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second Identifying drive or preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains off until all hard drives
are initialized after the system is turned on. Drives are not ready
for insertion or removal during this time.
Blinks green, amber, and off Predicted drive failure
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green three seconds, amber three
seconds, and off six seconds
Rebuild aborted
16

Back-Panel Features And Indicators
Figure 6. Back-Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1 PCIe expansion card slots
(4) (processor 1)
Allows you to connect up to two PCI Express expansion
cards and two PERC cards.
2, 3 Ethernet connectors Two integrated 10/100/1000 Mbps NIC connectors.
17

Item Indicator, Button, or
Connector
Icon Description
4 System identification button The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pressed, the LCD panel on
the front and the system status indicator on the back flash
until one of the buttons is pressed again.
Press to toggle the system ID on and off.
If the system stops responding during POST, press and
hold the system ID button for more than five seconds to
enter the BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup), press
and hold for more than 15 seconds.
5 System identification
connector
Allows you to connect the optional system status indicator
assembly through the optional cable management arm.
6 iDRAC Enterprise port Dedicated management port.
NOTE: The port is available for use only if the iDRAC
Enterprise license is installed on your system.
7 Power supply (PSU1) AC 495 W, 750 W, or 1100 W
or
DC 1100 W (when available)
8 USB connectors (6) Allows you to connect USB devices to the system. The
ports are USB 2.0-compliant.
9 Video connector Allows you to connect a VGA display to the system.
10 Serial connector Allows you to connect a serial device to the system.
11 Power supply (PSU2) AC 495 W, 750 W, or 1100 W
or
DC 1100 W (when available)
12 PCIe expansion card slots
full height (3) (processor 2)
Connects up to three full-height PCI Express expansion
cards.
18

NIC Indicator Codes
Figure 7. NIC Indicator
1. link indicator
2. activity indicator
Indicator Indicator Code
Link and activity indicators are off The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10
Gbps).
Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed.
Activity indicator is blinking green Network data is being sent or received.
Power Indicator Codes
Each AC power supply has an illuminated translucent handle and each DC power supply (when available) has an LED
that serves as an indicator to show whether power is present or whether a power fault has occurred.
Figure 8. AC Power Supply Status Indicator
1. AC power supply status indicator/handle
19

Figure 9. DC Power Supply Status Indicator
1. DC power supply status indicator
Power
Indicator
Pattern
Condition
Not lit Power is not connected.
Green The handle/LED indicator lights green indicating that a valid power source is connected to the power
supply and that the power supply is operational.
Flashing
amber
Indicates a problem with the power supply.
CAUTION: When correcting a power supply mismatch, replace only the power supply with the
flashing indicator. Swapping the opposite power supply to make a matched pair can result in an
error condition and unexpected system shutdown. To change from a High Output configuration to a
Low Output configuration or vice versa, you must power down the system.
CAUTION: AC power supplies support both 220 V and 110 V input voltages. When two identical
power supplies receive different input voltages, they can output different wattages, and trigger a
mismatch.
CAUTION: If two power supplies are used, they must be of the same type and have the same
maximum output power.
CAUTION: Combining AC and DC power supplies is not supported and triggers a mismatch.
Flashing
green
When hot-adding a power supply, this indicates that the power supply is mismatched with the other
power supply (in terms of efficiency, feature set, health status, and supported voltage). Replace the
power supply that has the flashing indicator with a power supply that matches the capacity of the
other installed power supply.
Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be
included within this document or as a separate document.
20