Dell PowerVault 705N Instruction Manual

Dell PowerVault 705N Release Notes 2.4 1
Dell™ PowerVault™ 705NDell™ PowerVault™ 705N
Dell™ PowerVault™ 705NDell™ PowerVault™ 705N
Dell™ PowerVault™ 705N
Version 2.4 Release NotesVersion 2.4 Release Notes
Version 2.4 Release NotesVersion 2.4 Release Notes
Version 2.4 Release Notes
OVERVIEW ............................................................ 4
705N SOFTWARE VERSIONS APPLICABLE TO THIS DOCUMENT .......................4
705N COMPATIBILITY WITH NETWORK CLIENT SOFTWARE ........................... 5
705N COMPATIBILITY WITH SERVERS ..................................................5
LANGUAGE SUPPORT FOR FILE AND FOLDER NAMES ................................. 6
MACINTOSH ISSUES
CHANGING ACCOUNT PASSWORDS FROM THE WINDOWS SERVER ....................7
BACKING UP A705N FROM AMACINTOSH WORKSTATION ......................... 7
MICROSOFT WINDOWS ISSUES -- MICROSOFT NETWORKING
SOME WINDOWS CLIENTS REPORT FREE SPACE INACCURATELY ........................ 8
AUTOCAD USERS REPORT “FILE ISINUSE” ERROR MESSAGE ...................... 8
MICROSOFT WINDOWS ISSUES -- NOVELL NETWORKING
COMPATIBILITY WITH NOVELL INTRANETWARE CLIENTS ............................... 9
CONFIGURING EXTERNAL NETWARE SECURITY .......................................... 9
USING NOVELL NETWORKING BACKUP APPLICATIONS ................................ 10
NFS ISSUES
NEED TOMOUNT 705N NETWORK SHARES TOACCESS DATA ................... 13
AUTOMOUNT DOES NOT WORK WITH SUN SOLARIS VERSION 2.5.1 ............ 13
RPC ERROR MESSAGE ................................................................. 13
SYMBOLIC LINKS ARE NOT SUPPORTED ............................................... 13
USING LED PATTERNS TO DETERMINE THE SERVER’SSTATUS
SYNCHRONIZED SYSTEM AND DISK LED PATTERNS ................................... 14
RESTARTING A705N .................................................................. 16
RESETTING A705N .................................................................... 17

2 Dell PowerVault 705N Release Notes 2.4
ERROR MESSAGES
DISK DRIVE ERRORS ..................................................................... 19
FILE SYSTEM ERRORS .................................................................... 20
NETWORK TRANSMISSION ERRORS ...................................................... 21
NOVELL NETWORKING BACKUP AND RESTORE ERRORS ............................... 22

Dell PowerVault 705N Release Notes 2.4 3
Information in this document is subject to change with-
out notice.
Copyright
Copyright© 2000 Quantum Corporation. All rights re-
served. rinted in U.S.A.
Trademarks
Trademarks used in this text: Dell, the DELL E COM logo,
and owerVault are trademarks of Dell Computer Corpo-
ration; Computer Associates and ARCserve are registered
trademarks and IT is a trademark of Computer Associ-
ates International Inc.; VERITAS and Backup Exec are
trademarks of Veritas Software Corporation. Microsoft,
Windows NT, and Windows are registered trademarks of
Microsoft Corporation. Novell and NetWare are registered
trademarks of Novell, Inc. Other trademarks and trade
names may be used in this document to refer to either
the entities claiming the marks and names or their prod-
ucts. Dell Computer Corporation disclaims any propri-
etary interest in trademarks and trade names other than
its own.
art number: 70990147-001, Rev. A

4 Dell PowerVault 705N Release Notes 2.4
Overview
This document supplements the Dell PowerVault 705N
Administrator Guide. It is strongly recommended that you
familiarize yourself with all of the relevant sections in
this document before you start using your 705N. For
software updates and up-to-date technical information,
check the Customer Support pages at
http://www.dell.com or http://support.dell.com.
705N software versions
applicable to this document
These notes apply to all 705Ns and configuration soft-
ware:
To identify the hardware, BIOS, and embedded soft-
ware versions, use the Web interface and click on
the DELL E COM  logo at the top of any owerVault
NAS page.
To determine the version of the owerVault Assist
utility, start the application, click on the icon in the
upper left corner of the dialog box, and select About
owerVault Assist
To determine the version of the owerVault I utility,
open the program and choose About owerVault I
... from the Apple menu.
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Dell PowerVault 705N Release Notes 2.4 5
705N Compatibility
With Network Client Software
A number of issues that may occur when the clients con-
nect to network servers are resolved by installing the lat-
est software updates, service packs, or patches on the
clients. For greater compatibility, performance, and reli-
ability, DELL strongly recommends that you upgrade your
client software as follows:
AppleShare Client 3.8.3, for MacOS Versions 7.6 to 8.6
AppleShare Client 3.8.6, for MacOS Version 9.0 (and later)
ovell® intraNetWare® Client 4.7 for Windows NT/2000
ovell® intraNetWare® Client 3.2 for Windows 95/98/Me
Microsoft® 2000 Service Pack 1
Microsoft Windows T® 4.0 Service Pack 6 (or higher)
Microsoft® Millennium Edition
Microsoft Windows 98 Service Pack 1 (Windows 98
Second Edition preferred)
Microsoft Windows 95 Service Pack 1 (version
4.00.950a or higher)
Microsoft Internet Explorer Version 4.01 (or higher)
etscape® Communicator Version 4.5 (or higher)
AppleShare client updates can be downloaded
from the Apple Web site:
http://www.asu.info.apple.com.
Microsoft service packs can be found on the
Microsoft Web site: http://www.microsoft.com.
Netscape Communicator can be found on the
Netscape Web site: http://www.netscape.com.
705N Compatibility
With Servers
Windows 2000 Service ack 1
Windows NT 4.0 Service ack 6 (or higher)
NetWare 5.1 S 1
NetWare 5 S 5
NetWare 4.11/2 S 8a

6 Dell PowerVault 705N Release Notes 2.4
Language Support
for File and Folder Names
Documents saved on a 705N may be written in any lan-
guage that the operating system supports. File and folder
name support, however, is only provided for languages
that are compatible with Code ages 437 (US English),
850 (Western Europe including: Afrikaans, Dutch, En-
glish, French, German, Italian and Spanish) and 865
[Northern Europe including: Danish, Finnish, Icelandic,
Norwegian (Bokmål), Norwegian (Nyorsk) and Swedish].
Use of file and folder names in other languages not on
the above list may not be fully supported. Thus, files and
folders may be impossible to open or delete if named us-
ing unique characters in unsupported languages. Cyrillic
characters are an example of characters that are not sup-
ported for use in file or folder names.
To avoid problems with file or folder names, DELL recom-
mends that the 705N code page be set to the primary
language used on the desktops that will be using 705N.
For example, if the primary language used on the desk-
tops in your company is French, it is recommended that
the user set the 705N code page to 850.
For international markets outside of North America, the
705N user interface and documentation are available in
English, German, Spanish and French.
If you have further questions, please visit
http://www.dell.com or http://support.dell.com.

Dell PowerVault 705N Release Notes 2.4 7
Macintosh Issues
The following are issues that you need to be aware of
when using Apple Macintosh workstations to access your
705N.
Changing Account Passwords From the
Windows Server
The 705N does not allow Apple networking users to change
their domain user account password directly from their
Macintosh. User account changes can be made from the
Windows server acting as the domain controller.
Backing up a 705N from a Macintosh
workstation
You can backup a 705N with a Macintosh computer us-
ing Dantz Retrospect. The 705N, however, does not ap-
pear as a network client in the volume selection window
because it cannot run the Retrospect Remote agent as a
system extension. To backup the data on a 705N, you
must mount the appropriate volume(s) on the desktop of
the Macintosh client you are using for network backups.
The volume(s) may be selected in the Retrospect volume
selection dialog window.

8 Dell PowerVault 705N Release Notes 2.4
Microsoft Windows Issues-
Microsoft Networking
The following are issues that you need to be aware of
when using Microsoft Windows workstations to access
your 705N via Microsoft networking.
Some Windows clients report free space
inaccurately
Some Windows clients (3.x, 95, and 98) are unable to rec-
ognize free disk space in excess of two gigabytes. This
problem affects only the free space display. All cli-
ents can still use all the available disk space. Use a
Web browser to determine how much free space you have
on a drive. This information is displayed on the View
Disk Status page, under Disk Settings.
AutoCAD users report “File is in use”
error messages
AutoCAD users on a Microsoft network occasionally get
an error message indicating File is in use, open as Read-
Only, even if the file is not actually being accessed by
other users.
AutoDesk (the makers of AutoCAD), have determined that
this problem is caused by the Microsoft network client,
and is not specific to the 705N. A patch that corrects
this problem for AutoCAD is available at
http://www3.autodesk.com/adsk/support/filedoc/
0 148010--125452-0 00.html

Dell PowerVault 705N Release Notes 2.4 9
Microsoft Windows Issues -
Novell Networking
The following are issues that you need to be aware of
when using Microsoft Windows workstations to access
your 705N via Novell networking:
Compatibility with Novell intraNetWare
Clients
Novell intraNetWare clients may have difficulties access-
ing 705N volumes, because of an incompatibility with the
705N auto-connect feature. You can resolve this by con-
figuring external NetWare security (see below) or disable
auto-connect (To disable auto-connect, add a password
to the user account called GUEST or delete this account.)
Configuring external NetWare security
You can configure your 705N to accept Novell networking
users and groups from another NetWare server (you can
do so from the Security Guides, Use another NetWare
servers security). However, please note the following:
If a user is already known to the other NetWare server,
do not create a 705N local account with the same
name and password. This can cause confusion when
assigning access rights to volumes.
If you configure your 705N for external NetWare se-
curity, it needs a few minutes to gather the list of
users and groups from the external NetWare server.
Until then, if you try to set up access controls for a
volume, the Web based user interface will report an
error message indicating that the external users and
groups are not available. lease hit the Close button
to exit the Network Share Access page, wait a few
minutes, and then retry the operation.
If you add users and/or groups to the external

1 0 Dell PowerVault 705N Release Notes 2.4
NetWare server, these changes will not be propagated
to the 705N immediately. You may need to wait up to
15-20 minutes for your changes to appear on the
705Ns Network Share Access page. Note, however,
that this is not a problem when users try to login to
the 705N, as the users credentials are authenticated
directly by the external NetWare server.
Using Novell networking backup appli-
cations
For greater compatibility, performance, and reliability,
DELL strongly recommends that you upgrade to the lat-
est version of the NetWare backup application.
The 705N supports the following Novell networking
backup applications:
Computer Associates® ARCserve®I  (or Chey-
enne ARCserve) for NetWare
Veritas Backup Exec (or Seagate Backup Exec)
for NetWare
The 705N has not been tested with any other NetWare
backup applications that are compatible with Novells SMS
(Storage Management System) and TSA (Target Service
Agent) protocols. When using Novell networking backup
applications on a 705N, you need to be aware of the fol-
lowing issues:
Backups may fail because of the 705Ns 250-user
license. By default, the 705N is configured for 250
Novell networking users. If you licensed your backup
software (ARCserve or Backup Exec) for a smaller
number of users, the application will not allow you to
backup the 705N, as this would constitute a licens-
ing violation. You need to reduce the number of Novell
networking users to match your backup softwares
licensing restrictions. This is done with a Web
browser, from the Novell Networking Advanced Set-
tings page. For example, if you purchased a 25 user

Dell PowerVault 705N Release Notes 2.4 11
license for Backup Exec, you should reduce the num-
ber of 705N Novell networking users to 25 (or less).
Note that this setting does not affect the number of
users supported by other networking protocols.
A local 705N user account is required with
NetWare-based backup applications. If you enabled
external NetWare security, 705N will not allow you to
log in to the backup application with a user account
from the external NetWare security server. You will
need to use a local 705N account instead.
The 705N does not support compressed files. If
you need to back up a volume from a NetWare server
(4.0 or later) and restore it on a 705N, check if com-
pression is enabled. If so, you must decompress the
files before you back them up. You will not be able to
restore compressed files on a 705N volume.
The 705N does not support large files.
When accessed by Novell networking clients (for ei-
ther backup or normal operation), 705N only supports
files smaller than two gigabytes.
Do not backup or restore the 705N SYS volume.
On a 705N, SYS is typically a special volume, set up
with read only access. As a result, your backup ap-
plication will fail when trying to restore files to the
SYS volume. Do not backup or restore the SYS vol-
ume of a 705N (unless you replaced the default with
a writeable SYS volume).
You cannot automatically disconnect 705N users
prior to starting a backup.
The ARCserve backup function that clears user con-
nections before starting a backup job does not work
on a 705N.
You cannot backup open files from ARCserve.
ARCserve always tries to protect the integrity of the
backup by reading files in locked mode, during which
time no other user may change files. However,
ARCserve can fail to access a file if another client is
already using it. There are a few files that are always
open if Macintosh clients are connected to your 705N.
In addition, some applications always keep files open
while running. ARCserve will not be able to back up

1 2 Dell PowerVault 705N Release Notes 2.4
any of these open files. You can work around this
problem by making a copy of all open files before you
start the backup.
Backup Exec can only back up open files if you
configure it to open files without a lock.
Depending on its configuration, Backup Exec tries to
protect the integrity of the backup by reading files in
locked mode, during which time no other user may
change files. However, when operating in this mode
Backup Exec can fail to access a file if another client
is already using it. There are a few files that are al-
ways open if Macintosh clients are connected to your
705N. In addition, some applications always keep
files open while running. Backup Exec will not be
able to back up any of these open files unless it is
configured to open files without a lock. In this mode,
however, Backup Exec cannot guarantee the integ-
rity of the backup. You can work around this prob-
lem by operating Backup Exec in locking mode and
making a copy of all open files before you start the
backup.
Backup Exec may require re-installation to include
the 705N in the backup scheme.
When you add a new Novell networking server, such
as the 705N, to the list of servers backed up by
Backup Exec, you need to re-install the backup ap-
plication. On later versions of Backup Exec, you can
also add the 705N to the backup list by editing the
SMDRINCL.DAT file (located in the directory into which
you installed Backup Exec). Using a text editor, add
the 705N name to the list of servers to back up. Note
that this change will not be recognized by Backup
Exec until you start a Refresh List operation from the
NetWare client Commands menu.

Dell PowerVault 705N Release Notes 2.4 13
NFS Issues
The following are issues that you need to be aware of
when using NFS to access your 705N.
Need to mount 705N network shares to
access data
The 705N does not support access by Telnet. UNIX/NFS
users must mount the 705N network shares to gain ac-
cess to the data. A typical mount command for a 705N
share on a UNIX system uses the following syntax:
mount ip_address:/share_name /dir_path
Where ip_address is the 705Ns I address,
share_name the name of the network share that is be-
ing mounted and dir_path is the local directory to which
the file system is mounted.
Automount does not work with Sun
Solaris Version 2.5.1
The automount command does not work properly when
using Sun Solaris version 2.5.1. To fix this problem, up-
grade Solaris to version 2.6.
RPC error message
Clients may receive an error message R C: rocedure
unavailable, which may be a result of the 705N not sup-
porting the LOCKD protocol.
Symbolic links are not supported
Some applications require symbolic link support and
therefore might not function properly on the 705N.

1 4 Dell PowerVault 705N Release Notes 2.4
Using LED Patterns to Deter-
mine the Server’s Status
Use the LEDs (the green lights) on the front of the 705N
to determine its status.
 System LED indicates whether the system is operating
properly; for more specific information, see the table
that follows.
 Link LED is on when the 705N is connected to a net-
work device such as a hub or switch or to another com-
puter (through a crossover cable).
 Net LED indicates network activity. (The Net LED re-
ports all activity on your network, not just network traffic
associated with your 705N.)
 Disk LED indicates either disk activity during normal
operation, or a specific operating failure mode; for more
specific information, see the table that follows.
If your system was shut down abnormally (for example,
as a result of power failure), there may be a lot of disk
activity when you power the system back on, because
the 705N is performing consistency checks on your stored
data. Depending on how much data you have stored on
your server, this activity may last from less than a minute
to several minutes, and sometimes longer. The disk and
its network shares will not be accessible until this pro-
cess is complete.
Synchronized System and Disk LED Pat-
terns
Use the System and Disk LEDs to determine the server
status.

Dell PowerVault 705N Release Notes 2.4 15
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1 6 Dell PowerVault 705N Release Notes 2.4
Restarting a 705N
If you can connect to the servers Web-based Administra-
tion program, use the Server Settings menu to restart
your server.
To properly restart a 705N when you cannot use the Web-
based Administration program, follow this procedure.
1. Hold down the power button or flip the power switch
until the System LED blinks three times. Then, re-
lease the button.
2. Wait for the 705N to shut down. All of the LEDs will
turn off. If the LEDs are still on after 30 seconds,
disconnect power from the unit or contact DELL Cus-
tomer Support.
3. Wait at least 15 seconds and then turn on the power.

Dell PowerVault 705N Release Notes 2.4 17
Resetting a 705N
When you cannot connect to the 705N using the Web-
based Administration program, you can use the Reset
button to clear the servers settings. After clearing these
settings, reconfigure the 705N using either the Web-based
Administration program or owerVault Assist. Several of
the troubleshooting procedures described in this appen-
dix reference the reset procedure that follows.
Note: Resetting the 705N to its factory default settings does
not change the existing disk configuration or erase
any data stored on your disks.
To reset the server:
4. Turn the 705N off (as described on page 16) and wait
for all of the LEDs to turn off.
5. ress and hold down the Reset button while you turn
the server back on; wait until both the System and
Disk LEDs start flashing in sync.
6. Release the Reset button.
The system is now in maintenance mode.
7. To select the settings you want to clear and reset, briefly
press the Reset button:
 Once to clear the servers I address
 Twice to clear the Administrator password
 Three times to clear the servers network settings
 Four times to clear all system settings
8. Watch the Disk LEDthe number of times it flashes
corresponds to the number of times you pressed the
Reset button.
For example, if you pressed Reset three times to clear
the network settings, the Disk LED should flash three
times repeatedly to confirm the reset.
NOTE

1 8 Dell PowerVault 705N Release Notes 2.4
If the number of flashes exceeds the number you in-
tended, repeat steps 7 through 8 of this procedure.
9. When the LED confirms the level of reset you intended,
press and hold down the Reset button until both the
System and Disk LEDs turn off, and then release the
Reset button. The server then restarts, and resets
the settings you selected.

Dell PowerVault 705N Release Notes 2.4 19
Error Messages
The following messages can appear in the server log or in
e-mail messages sent to you from the 705N.
Disk Drive Errors
Any error message that begins with the words Disk Drive
indicates that one of your disk drives has failed or is likely
to fail in the near future. Contact DELL Customer Sup-
port for help to recover from any of these failure condi-
tions. Disk drive error messages include the following.
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2 0 Dell PowerVault 705N Release Notes 2.4
File System Errors
Any error message that begins with File System or File
System Check indicates that one of your drives contains
invalid or inconsistent data. The following error may be
reported if your 705N is not configured to fix errors auto-
matically.
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