Dell SP3022 User manual
Dell Speakerphone
SP3022
User’s Guide
Regulatory Model: SP3022
Notes, cautions, andwarnings
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of
Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
2021 -07
Rev. A00-1
Contents
Specications ..................................................................................
Statutory information ......................................................................
What’s in the box .............................................................................
Features ..........................................................................................
Front view ...................................................................................
Back view ....................................................................................
Using your Speakerphone ................................................................
Troubleshooting ...............................................................................
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Warranty ..................................................................................... 20
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5
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Dell Speakerphone
SP3022
Quick Start Guide
What’s in the box
4
Speakerphone
1
2
Documents
3
USB-A to USB-C Adaptor
Features
Front view
5
Front view
Back view
Mute/Unmute
Answer call Volume up
Volume down
LED
USB-A Cable USB-A to USB-C adaptor
Microsoft Teams
Using your Speakerphone
6
Locate the cable at the back of your SP3022 .
Cable
Connect the cable of your SP3022 to the USB-A port or USB-C port on your computer.
Remove the cable straight out from the USB-A to USB-C adaptor.
USB-A
USB-C
Caution: Cable can fray or be damaged from over-bending. 7
8
Connect the cable of your SP3022 to the USB-A port or USB-C on your monitor.
Connect to the USB-A port on Dell monitor.
Connect to the USB-C port on the Dell monitor.
USB-A
USB-C
NOTE: If the speakerphone is not detected, connect the uplink cable that came with
your Dell monitor. Connect one end of the uplink cable to the USB port on the Dell
monitor and to the USB port on your Dell computer.
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SP3022 can be used for communication after connecting it to computer/notebook.
Mute/Unmute
Answer call Volume up
Volume down
LED
NOTE: SP3022 buttons work well with Teams.
Open Microso Teams Tap the Microso Teams buon
Answer/End the call Tap the Answer call buon
Speaker volume down Tap the Volume down buon
Speaker volume up Tap the Volume up buon
Mute/Unmute microphone Tap the Mic. Mute buon
Microsoft Teams
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Operation behavior in Teams.
Making Teams calls:
(1) Press the Answer call button to answer the call.
Making Teams calls:
(1) Press the Teams button to bring Teams on the main screen.
(2) Start a call through the Teams application on your computer.
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Adjusting the volume:
(1) Press the Volume up button to increase the volume. An audio prompt tone can
be heard when pressing the Volume up button.
(2) Press the Volume down button to decrease the volume. An audio prompt tone
can be heard when pressing the Volume down button.
Operation behavior on Button and LED.
Powered on/plugged in:
LEDs light up for 3 seconds if power plugged in.
Teams Active/Notications:
(1) Teams LED lights up white if Teams is active.
(2) Teams LED blinks if receiving Teams notications.
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Incoming, Pickup, Active, Hang Up Call:
(1) Answer call LED blink green if receiving a call.
(2) Answer call LED lights up green during the call.
(3)Answer call LED turns o if the call ends.
Mute/Unmute:
(1) Mic. LED lights up red if mic is muted.
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(2) Mic. LED turns o if mic is on.
Volume up/down:
Volume down/up LED lights up white if the button is pressed.
Volume up
Volume down
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Problems
Possible solutions
Audio performance issues Check/update system BIOS and audio driver for newer version.
•Please update your system’s BIOS and drivers from
https://www.dell.com/support/drivers
•Please update your SP3022 FW from
https://www.dell.com/support/drivers
•Need to connect SP3022 to your computer before updating FW.
SP3022’s buttons don’t respond while
making a call via conferencing applications
other than Teams.
•Other communication software, you can access call controls via conferencing
applications.
Answer call button doesn’t work on
SP3022 when receiving calls from Teams
If multiple conferencing applications are installed on or used in the same device, you
may not be able to get response from SP3022. Try to answer incoming calls by
application’s interface.
The Echo can be heard during the call
•SP3022 has the Echo cancellation feature, which helps the user at the other end of
the call to reduce the echo.
•If you hear echo from your device, it’s possible that the other end user’s device do
not have the feature of Echo Cancellation.
No audio from SP3022
•Check if SP3022 is plugged into computer correctly.
•Check the computer sound setting and select the SP3022 as the playback device.
•Make sure that SP3022 volume is not at 0%.
Microphone doesn’t work
•Check if SP3022 is plugged into to computer correctly.
•Check the computer sound setting and select the Dell SP3022 as the recording
device.
Can’t make the phone call or pick the
incoming call in device button via Line,
WhatsApp and WeChat?
•SP3022 Answer Call button only support “Teams” You can operate the answer via
conferencing applications.
Abnormal sound
•Remove any obstructions between SP3022 and the user.
•Reconnect Dell SP3022 with your computer again.
•Disable System Audio Enhancements
Plug into your PC/laptop. Please set in PC/laptop following the instruction.
(1)Right-click sound icon and enter Sounds.
Update your system’s BIOS and SP3022
rmware
Troubleshooting
(1)Right-click sound icon and enter Sounds.
(2)In Playback page, right click on speakerphone icon and click properties
(3)In Advanced page, uncheck Enable audio enhancements
(4)In Recording page, right click on speakerphone icon and click properties
(5)In Advanced page, uncheck Enable audio enhancements
Volume is too low
•Remove any obstructions between SP3022 and the user.
•Turn the volume to a higher level by pressing the volume up button or by
communication software.
•Press volume setting on Windows to increase the volume.
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Set your SP3022 as default sound device in
Windows 10
•You can follow steps below
1. Go to Settings.
2. Go to System - Sound.
3. On the right, select the required device from the drop down list in choose your
output device.
a. Set output device
b. Set input device
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Set the Default Audio Device in sound
setting
•You can follow steps below:
1. Click on the sound volume icon in the system.
2. Click on the up right arrow.
3. Choose the desired audio device from the list.
3. Choose the desired audio device from
the list.
•To open the classic Sound options in Windows 10, you can follow steps below:
1. Press Win + R to the “Run” dialog.
2. Type or copy-paste the following command:
Mmsys.cpl
3. Press the Enter key. This will open the “Sounds” applet directly.
4. Select the desired device in the list and click on the Set Default button.
Specication
Model number SP3022
Connection type USB Type-A or USB-C via USB-A to USB-C adapter
Audio Output •Output power: (with extension cable)
-USB3: >= 1.8Wx 2 @ THD ≤ 1%
-USB2: >= 1W x 2 @THD ≤ 1 %
Frequency Response -90Hz ~ 20KHz @ -10dB
•SPL: >=90dB @ 0.5m, USB 3.0 power
•SNR: >80dB (A-weighted)
Specications
Microphone Input
Button and LED indication
•Omni-direction microphone
•Input Sensitivity :>= -34dBV/Pa
•SNR: >=72dB
•Button: Teams, Hook switch, Volume Down, Volume Up, Microphone mute/unmute
•LED: White, Red, Green
Supported operating system Win10 64-bit
Operating temperature 0~40°C
Storage temperature -40°C to 65°C
Operation humidity 90% maximum relative humidity non condensing
Storage humidity 90% maximum relative humidity non condensing
Specications
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Statutory information
Warranty
Limited warranty and return policies
Dell-branded products carry a 1-year limited hardware warranty. If purchased
together with a Dell system, it will follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user agreement,
www.dell.com/terms This document contains a binding arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have
entered into (which will apply between you and the retailer) and Dell’s end user
contract terms.
Dell may also provide an additional hardware warranty—full details of the Dell end
user contract and warranty terms can be found by going to www.dell.com, selecting
your country from the list at the bottom of the “home” page and then clicking the
“terms and conditions” link for the end user terms or the “support” link for the
warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have entered
into (which will apply between you and the retailer) and Dell’s warranty terms.
Dell may also provide an additional hardware warranty
—full details of Dell’s warranty terms can be found by going to www.dell.com, selecting
your country from the list at the bottom of the “home” page and then clicking the
“terms and conditions” link or the “support” link for the warranty term.
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