Dell WB5023 User manual

Regulatory Model: WB5023c
Dell Pro Webcam
WB5023
User Guide

Copyright © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their
respective owners.
2022 – 08
Rev. A00
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.

│3
Contents
Overview .................................................4
What’s in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting up your webcam on a monitor........................... 7
Setting up your webcam on a tripod . ...........................9
Features ..................................................11
Specifications............................................. 12
Dell Peripheral Manager..................................... 13
What is Dell Peripheral Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing Dell Peripheral Manager on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dell Display and Peripheral Manager ........................... 14
What is Dell Display and Peripheral Manager on Mac? . . . . . . . . . . . . . . . . . . . . . . . . 14
Downloading and setting up the Dell Display and Peripheral Manager on Mac . . . . . . . . . . . 14
Frequently asked questions .................................. 15
Troubleshooting ........................................... 16
Statutory information....................................... 18
Getting Help ............................................. 19

4 │Overview
Overview
The Dell WB5023 webcam is the latest in the Dell peripheral line-up which offers
the following:
• 2K video at 30 fps and Full-HD video at 60 fps
• AI Auto-framing
• 4x digital zoom
• Adjustable eld-of-view with autofocus
• Built-in microphone
• High Dynamic Range (HDR) and video noise reduction support
• Additional customization using Dell Peripheral Manager on Windows and Dell Display and
Peripheral Manager on Mac

What’s in the box │5
What’s in the box
Dell WB5023 webcam
with cable
(USB 2.0, 1.5m)
User Documentation
(Quick Start Guide, SERI, Warranty
Information)
External privacy cover
or Lens cap
(Magnetic)

6 │Views
Views
1. Multi-element lens and Large Sony© STARVIS™ sensor
2. Microphone*
3. LED light indicator
4. Universal mounting clip
5. Tripod-adapter thread**
*Microphone enabled via Dell Peripheral Manager software on Windows and
Dell Display and Peripheral Manager software on MAC.
**Tripod not included
1
2
3
5
4

Setting up your webcam on a monitor │7
1. Open the universal mounting clip and the grip-tab as seen below.
2. Place the webcam on the monitor bezel and adjust the foot on the universal mounting clip
at the back of the monitor until the webcam sits rmly on the monitor bezel.
Setting up your webcam on a monitor
NOTE: It is recommended to have an active internet connection on your computer for
the best setup experience.

8 │Setting up your webcam on a monitor
3. Remove the magnetic lens cap and place it at the rear of the webcam.
NOTE: Manually adjust the webcam up/down to the best position.
4. Connect the USB-A end of the cable to a USB-A port on your notebook, desktop or
monitor.
5. Follow the instructions on the screen to customize the camera settings using Dell
Peripheral Manager application on Windows or Dell Display and Peripheral Manager
application on Mac.

Setting up your webcam on a tripod │9
NOTE: Tripod is not included in the box.
1. Align the thread on the universal mount with the mounting screw on the tripod. Rotate the
tripod adapter until it is rmly xed on the tripod.
2. Remove the magnetic lens cap and place it at the rear of the webcam.
Setting up your webcam on a tripod

10 │Setting up your webcam on a tripod
3. Connect the camera USB cable to a USB-A port on your notebook, desktop or monitor.
4. Follow the instructions on the screen to customize the camera settings using Dell
Peripheral Manager application on Windows or Dell Display and Peripheral Manager
application on Mac.

Features │11
Features
Adjustable field-of-view:
The Dell WB5023 webcam features a 78 degree field-of-view (FOV) and can be changed to
65 based on the user's preference. Adjusting the FOV allows you to personalize the video
output to your external environment.
Auto-framing (Single user framing) :
If the user is within 2 meters of the webcam, the webcam will enable the Auto-framing
(single user framing) feature and adjust the frame to focus on the user. You can enable
Auto- framing to ensure the camera always keeps you in the center of the frame.
HDR and Video Noise Reduction :
The Dell WB5023 webcam's Digital Overlap HDR guarantees superior picture quality in
extreme lighting environments, while video noise reduction automatically eliminates grainy
images in low light.
Facial Detection Auto Exposure :
The Dell WB5023 comes with an intelligent image processing technology that detects the
human face and automatically adjust the exposure to look just right in any lighting condition,
Microphone :
The built-in microphone enables clear communication optimized for personal workspace.

12 │Specifications
Specifications
Webcam camera stream data
Stream video encoding engine
Video format supported
Field-of-View
Focus
Zoom
Auto Light Correction
Microphone*
LED indicators
Supported operating system
Operating temperature (maximum)
USB 2.0 cable
MJPEG encoding engine
2K QHD at 30 fps
Full-HD at 30 or 60fps
HD at 30 or 60 fps
65 / 78 degree
Auto Focus
4x digital zoom
HDR and Auto White Balance
Video Noise Reduction
Omni-directional
Pick-up range up to 2m
ON: Webcam is in use
OFF: Webcam is off or not in use
Windows 10, 64-bit
Windows 11, 64-bit
Mac OS 12.3.1
The webcam can operate at a maximum
ambient temperature of 40°C
*Microphone enabled via Dell Peripheral Manager software on Windows and Dell
Display and Peripheral Manager software on MAC

Dell Peripheral Manager │13
Dell Peripheral Manager
What is Dell Peripheral Manager?
The Dell Peripheral Manager application helps you manage and set up various Dell Peripherals
connected to your Windows OS computer. It allows the user to make changes to settings
of the device and provides additional customization like enabling HDR, AI Auto Framing,
adjusting Field of View to 68, 4x Zoom, activating the Microphone and more.
Installing Dell Peripheral Manager on Windows
When you connect the device to your computer for the first time, Dell Peripheral Manager
is downloaded and installed automatically through the Windows Update process.
NOTE : If Dell Peripheral Manager does not appear within a few minutes, you can manually
install the software by checking for updates.
Download the Dell Peripheral Manager from www.dell.com/support/wb5023.
For more details on the application and the customizations for Dell WB5023 on Windows OS,
refer to the Dell Peripheral Manager's User’s Guide at www.dell.com/support/wb5023.

14 │Dell Display and Peripheral Manager
Dell Display and Peripheral Manager
What is Dell Display and Peripheral Manager on Mac?
Dell Display and Peripheral Manager (DDPM) is an Apple macOS application used to manage
a monitor or a group of monitors or webcams.
Dell Display and Peripheral Manager allows manual adjustment of the displayed image,
assignment of automatic settings, energy management, window organization, image rotation,
webcam preview, webcam settings and other features on selected Dell monitors and
webcams.
NOTE: To activate the microphone, please enable the setting on the Dell Display and
Peripheral Manager.
The application supports most of the webcam customization features excluding Presence
Detection, ExpressSign-In, Capture and Auto Installation.
Download the Dell Display and Peripheral Manager from www.dell.com/support/wb5023.
For more details on the application and the customizations for Dell WB5023 on Mac OS,
refer to the Dell Display and Peripheral Manager's User’s Guide at www.dell.com/support/
wb5023.

Frequently asked questions │15
Frequently asked questions
1. What is the recommended conguration to install the Dell WB5023 webcam?
Windows 10, 64-bit or newer.
MacOS 12.3.1 or newer.
One USB type-A port.
2. How do I know if my camera is on?
The Dell WB5023 webcam has a status-LED on the front lens that stays on (white light)
when the camera is in use. The status-LED is solid white when the webcam in use.
3. Can I use the Dell WB5023 webcam with a docking station or a USB Hub?
Yes, you can congure the webcam through a docking station or a USB hub connected to
your computer.
4. Can I connect my webcam directly to a monitor?
Yes, the Dell WB5023 can be connected to the monitor directly. Ensure that the monitor’s
data up-stream cable is connected to the computer, without which the webcam will not
work. In case the monitor does not have a data up-stream port, the webcam cannot be
connected to the monitor and must be connected to the computer directly.
5. How do I activate the Microphone on the webcam?
The microphone will be disabled by default and must be enabled using the Dell Peripheral
Manager(DPM) for Windows or Dell Display and Peripheral Manager (DDPM) for Mac
OS application. After installing the application and setting up the webcam, go to More
Settings > Audio > Switch the toggle on for Camera Microphone on DPM or select
On for Camera Microphone setting under Webcam > Webcam Control tab in DDPM.
6. How do I set up my webcam on a Mac?
The process for setting up the webcam remains the same on MacOS or Windows.
However, certain Apple devices do not come with a USB-A port. In such instances, the
webcam must be connected through a device-compatible dongle, docking station or a
Display Monitor USB hub.
7. Can I use the webcam to take photos and record videos?
Yes, Dell WB5023 is capable of capturing high-quality photos and videos. This can be
done using the default Windows Camera app or any other webcam-enabled application.
8. Do my camera setting adjustment in DPM or DDPM changes every time I
disconnect and reconnect the webcam from the device?
The DPM or DDPM application stores user’s preferred settings and will only change if
manually edited. Disconnecting and reconnecting the webcam will not change the user
settings and you can just pick-up where you left o.

16 │Troubleshooting
Troubleshooting
Problem Possible solutions
Recommended steps for
webcam
issues
For any issues with the Dell WB5023 webcam, it is
recommended to start by following these steps:
1. Update the BIOS on your computer to the latest
available version.
2. Update the operating system to the latest available
version.
3. Update the USB-host and Thunderbolt driver on
your computer.
4. Update the rmware on the Dell WB5023 webcam
to the latest version from www.dell.com/support/
wb5023.
Webcam not detected 1. Try disconnecting and reconnecting the USB cable.
2. Check if the webcam is detected in Device Manager.
3. Disconnect the webcam from any docking stations
or USB-hubs, and connect it directly to the
computer.
Image or video shows
artefacts and ickering, due
to interference from LED or
Florescent light sources
To resolve this issue, additional customization is needed
based on your environmental lighting. For details on
how to resolve this, go to DPM or DDPM > Color and
Image:
1 .Switch on the Anti Flicker toggle.
2 .Toggle between 50Hz and 60Hz to check which
option eliminates the ickering.

Troubleshooting │17
Troubleshooting
Unable to install Dell Peripheral
Manager on ARM-based Win-
dows computers
Dell Peripheral Manager is not supported on ARM-based
Windows computers.
Webcam does not work with
Dell Peripheral Manager and
Dell Display and Peripheral
Manager and Windows or Mac
Camera app after hot-plugging
the webcam to the computer
Wait for a few seconds after unplugging the camera
before re-connecting it to the computer.
Webcam not detected when
connected to a docking
station or USB hub
1. Connect the dock or hub to a USB2.0/3.0 or USB-C
port on the computer.
2. Update the rmware on the dock to the latest
version.
Webcam is unable to automati-
cally set the frame-rate and
exposure
Auto-exposure and frame rate feature only function
at low light condition and it is supported when HDR is
turned o.
Toggle o HDR on the DPM or DDPM to use
auto-exposure and frame rate feature.
Microphone is not functional 1. Check if the microphone is enabled in the DPM or
DDPM application.
2. Check if the computer has permission to access the
webcam in the Windows/MacOS system settings.
3. Try using the webcam’s microphone on a dierent
application. Adjust the application settings to choose
webcam as the input device.
4. Disconnect and reconnect the webcam.
5. If the webcam is connected to the computer through
a docking station or monitor, try connecting the
webcam directly to the computer.

18 │Statutory information
Statutory information
Warranty
Limited warranty and return policies
Dell WB5023 webcam ships with a 3-year limited hardware. If purchased together with a
Dell system, it will follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user agreement, which
you can find at www.dell.com/terms This document contains a binding arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable national consumer
legal rights, the terms of any retailer sale agreement that you have entered into (which will
apply between you and the retailer) and Dell’s end user contract terms.
Dell may also provide an additional hardware warranty—full details of the Dell end user
contract and warranty terms can be found by going to www.dell.com, selecting your country
from the list at the bottom of the “home” page and then clicking the “terms and conditions”
link for the end user terms or the “support” link for the warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable national consumer
legal rights, the terms of any retailer sale agreement that you have entered into (which will
apply between you and the retailer) and Dell’s warranty terms. Dell may also provide an
additional hardware warranty full details of Dell’s warranty terms can be found by going to
www.dell.com, selecting your country from the list at the bottom of the “home” page and
then clicking the “terms and conditions” link or the “support” link for the warranty terms.

Getting Help │19
Getting Help
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available
in your area. To contact Dell for sales, technical support, or customer service
issues:
Steps
1. Go to www.dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the
bottom of the page.
4. Select the appropriate service or support link based on your need.