Denon Heos Extend User manual

Appendix
TroubleshootingUseSetup
Contents
Wireless Range Extender
Owner’s Manual
HEOS Extend

Contents 2
Appendix
TroubleshootingUseSetup
Contents
INTRODUCTION··············································································· 3
BEFORE YOU BEGIN······································································ 4
System Requirements·········································································· 4
Network Requirements······································································ 4
Controller Requirements···································································· 5
Getting To Know Your Extend ····························································· 6
Controls ···························································································· 7
Back Panel························································································ 8
Powering Your Extend ········································································· 9
Getting the HEOS App········································································· 9
CONFIGURING YOUR EXTEND················································· 10
Extender Mode ·················································································· 10
Access Point Mode············································································ 11
Placing Your Extend ·········································································· 12
Wall Mounting ················································································· 13
USING YOUR EXTEND································································· 14
Changing the Name··········································································· 14
About Your Extend ············································································ 14
ADVANCED SETTINGS - ACCESS POINT MODE················· 15
Connecting to the Web Interface ······················································· 16
Connecting to the Web Interface via IP Address······························ 16
Connecting to the Web Interface via UPnP (Windows 8/7/Vista)······ 16
Connecting to the Web Interface via Bonjour (Mac OS X) ················ 17
Connecting to the Web Interface via wired PC································· 17
Configuring the Advanced Network Settings······································ 17
Status ····························································································· 17
2.4 GHz/5 GHz Network ································································· 17
Network ·························································································· 20
Management··················································································· 20
Tools······························································································· 21
BASIC TROUBLESHOOTING······················································ 22
The HEOS Extend doesn’t connect to my existing wireless network ·· 22
My HEOS devices still can’t connect to my network after I
successfully added a HEOS Extend··················································· 22
I can not connect to HEOS Extend when it is configured as a
Wireless Access Point········································································ 22
I can’t access the Web Interface························································ 23
Music cuts out or delays sometimes ·················································· 23
Connecting to a network using WPS ················································ 23
Resetting Your HEOS Extend ··························································· 24
Restoring the HEOS Extend to Factory Defaults ································ 24
INFORMATION ··············································································· 25
Contact Denon ·················································································· 25
Specifications ···················································································· 26
Wireless LAN··················································································· 26
General ··························································································· 26
Trademarks ······················································································· 27
License······························································································ 28
License Information for the Software Used in the Unit······················ 28

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Appendix
TroubleshootingUseSetup
Contents
Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully.
NOTE
THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.
For latest information, please visit HEOSbyDenon.com
INTRODUCTION
The HEOS Extend is designed provide wireless network access to your HEOS devices which may be located beyond the range of your existing home wireless
router. You can use multiple Extends to provide wireless network access for HEOS devices in very large homes or oces.
If you are in a hurry, you can learn how to install the HEOS Extend by following the steps outlined in the HEOS Extend Quick Start Guide.
HEOS Extend QUICK START GUIDE
Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS Extend.

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BEFORE YOU BEGIN
System Requirements
Before you begin installing the HEOS Extend, please make sure you understand and meet a few basic requirements.
2Network Requirements
Wireless Router – In order to use your HEOS system, you should have a working wireless (Wi-Fi) network in your home.
NOTE
If you do not have a wireless network, the HEOS Extend can optionally be configured to act as a wireless access point (instead of a wireless range extender). Please see the
section “USING YOUR EXTEND” (vpage14) below.
High Speed Internet Connection – HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is also
designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will provide the best
experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.

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2Controller Requirements
You can control your HEOS system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements:
iOS Minimum Requirements
• iOS version 5.0 or later
• iPhone® (3GS or newer)
• iPad®
• iPod touch® (3rd generation or newer)
Android Minimum Requirements
• Android OS version 2.3 or later
• All resolutions

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Getting To Know Your Extend
Unpack your Extend from the box and verify that the following items are included:
qHEOS Extend wMounting Bracket eScrews rQuick Start Guide
tSafety Information Sheet yWarranty
(North America model only)
uExtended Protection Plan
(North America model only)
iEthernet cable
oPower supply
(European model only)

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2Controls
Front Panel
qPower LED
wNetwork LED
eConnect LED
LED Color Description
POWER BLUE [OFF] AC power is disconnected
[Blinking] Starting up
[ON] Power On - Ready
NETWORK GREEN [OFF] Not connected to any networks
[Blinking] Connecting
[Solid] Connected
CONNECT GREEN [OFF] Connection mode is not running
[Blinking] Searching for a device to
connect
rConnect Button
Used for Wi-Fi setup (vpage23).
tReset Button
Used to reset the Extend (vpage24).
q we rt

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2Back Panel
wq e
r
qEthernet Connector 1
wEthernet Connector 2
ePower Input (DC)
rPower Switch (mains)

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Powering Your Extend
1Insert the appropriate adapter into the power supply
(make sure it snaps into place).
2Connect the power cord to the back of the Extend and
the plug into a wall outlet. The Extend is capable of
automatically switching between 100 – 240v.
Getting the HEOS App
The HEOS app is the heart of the HEOS experience. Using your mobile
device and the HEOS app, you can setup, browse, explore, and control your
HEOS system right in the palm of your hand, from anywhere in your home.
Download the HEOS app for iOS or Android by searching App StoreSM or
Google Play™ store for “HEOS by Denon”.

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TroubleshootingUse
Contents Setup
CONFIGURING YOUR EXTEND
Your HEOS Extend can be configured to operate in two dierent modes, “Extender” mode and “Access Point” mode. Extender mode is used to extend the
range of your existing wireless network. Access Point mode is used to set up a new wireless network in the event you don’t have a wireless network installed
in your home or oce.
Extender Mode
1Make sure the Extend is plugged into a wall outlet and
has power (the blue power LED should be solid blue).
2Connect the included Ethernet cable between one of
the two Ethernet jacks on the Extend and your existing
wireless router or switch.
3Make sure your mobile device is connected to the
wireless network you want to extend. (You can check
this in the Settings/Wi-Fi menu of your mobile device)
4Launch the HEOS app on your mobile
device.
5Select the Settings icon in the upper
left corner of the screen or tap “Setup
Now” button at the top of the screen.
Music
6Select My Devices -> HEOS Extend -> Mode -> Extender.
My Devices HEOS Extend Extender
Mode
Access Point
7Follow the instructions on the screen to complete the
configuration.

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Access Point Mode
1Make sure the Extend is plugged into a wall outlet and
has power (the blue Power LED should be solid blue.)
2Connect the included Ethernet cable between one of
the two Ethernet jacks on the Extend and your existing
router or switch (the Network LED will be flashing green.)
3In a few seconds, the Network LED will stop flashing and
turn solid green indicating that the Extend is connected
to your router.
4HEOS Extend is now operating in Access Point mode.
You can connect to the HEOS Extend by selecting the
network name (SSID) that starts with “HEOS_” and
entering the password printed on the bottom of the
HEOS Extend.
NOTE
• The default network name and password are unique for every HEOS
Extend. This information is printed on the bottom of your HEOS Extend.
• Access Point mode will automatically be configured with both 2.4 GHz and
5 GHz networks enabled and set to the factory default settings. If you wish
to change any of the default settings, please see the Advanced Settings
section below.
• Once your HEOS Extend has been configured in Extender Mode, the
default network name is erased. If you decide to reconfigure your HEOS
Extend in Access Point Mode, the network name (SSID) will be set to the
same name as the network it was previously set to extend. Please see
the Advanced Settings section for instructions about how to change the
network name using the Web UI.

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Placing Your Extend
Locate the HEOS Extend in a convenient location between your existing Wireless Network Router and the device that might be out of range of your Wireless
Network Router.
SPEAKER
SPEAKER
NEW RANGE
EXTENDER
ROUTER INTERNET

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2Wall Mounting
The HEOS Extend can optionally be mounted on a wall using the included mounting hardware.
1Attach the mounting bracket to the wall using the provided wall mounting hardware kit.
2Insert the provided short screws into the bottom cover of the Extend.
Finger-tighten the screws, do not overtighten!
Mounting Screw
Mounting Screw
Mounting Screw
Mounting Bracket
Wall
3Mount the Extend on the mounting bracket by rotating the unit clockwise about 90 degrees to secure it in place.

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USING YOUR EXTEND
Once you have your Extend connected to your network it will automatically extend the range of your existing wireless network. There are only a few settings
that you might want to adjust or confirm by following these steps using the HEOS app on your mobile device:
1Select the Settings icon located in the upper left corner
of the main Music menu to display the Settings menu.
2Select “My Devices” to display a list of your HEOS
devices and Extends.
3Select the Extend you want to adjust or confirm.
Changing the Name
If you have more than one HEOS Extend, you may want to rename your
Extend so you can tell them apart. For example, you may want to give the
Extend a name that helps identify where it is located. “Extend – Oce”, or
“Extend – Garage”.
1Select “Name”.
2Select or enter a new name for your Extend.
3Select the Save icon to save your changes.
About Your Extend
Used to view status information about the selected Extend.
1Select “About”.
2Scroll down to see information about the Extend.

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ADVANCED SETTINGS - ACCESS POINT MODE
CAUTION
Adjusting these settings may disconnect your HEOS devices from your network and possibly render your HEOS devices unusable. Do not use these features
unless you are comfortable making advanced adjustments to your system!
HEOS Extend
Status
2.4GHz Network
5GHz Network
Network
Management
Tools
HEOS Extend Status Information
System
System Time
System Up Time
Hardware Version
Serial Number
Locale
Kernel Version
Application Version
2014/05/09 02:09:29
12 min 17 sec
1.0.0
000000001
NA
1.0.0
1.0.0
IP Address
Subnet Mask
MAC Address
169.254.1.1
255.255.0.0
00:02:6F:C7:EC:A6
Cchannel
Tx Packet
6
13351
LAN Settings
WLAN Settings 2.4GHz

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Connecting to the Web Interface
The HEOS Extend provides a web browser based user interface that can be
accessed by following these steps:
2Connecting to the Web Interface via IP Address
1Determine the IP address of your Extend using the
“About” feature described above.
2Enter the IP address of your Extend into your web
browser using your PC.
3Enter the default username and password (you can
change this using the Web Interface).
Default username : admin
Default password : password
2Connecting to the Web Interface via UPnP
(Windows 8/7/Vista)
1Open Windows Explorer (File Explorer in Windows 8).
2Click Network, then your HEOS Extend icon should
appear.
3Right-click the HEOS Extend icon, then click Properties.
4Click on the address link in Device webpage. Your web
browser opens.
5Enter the default username and password.

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2Connecting to the Web Interface via Bonjour
(Mac OS X)
1Open the Safari browser.
2Select “Safari” – “Preferences” – “Advanced”, and select
one or both of these options:
Bonjour : PInclude Bonjour in the Bookmarks menu
PInclude Bonjour in the Favorites bar
3Select “HEOS Extend” from the Bonjour – Webpages
menu in the Favorites bar or Bookmarks Menu.
4Enter the default username and password.
2Connecting to the Web Interface via wired PC
1Connect the included Ethernet cable between your
HEOS Extend and your PC.
2Enter “http://169.254.1.1” into your web browser.
3Enter the default username and password.
Configuring the Advanced Network
Settings
2Status
Displays status information and current configuration data about the
Extend.
22.4 GHz/5 GHz Network
Basic
Used to edit the Band, SSID, and Wi-Fi channel settings.
Radio Enable or disable the 2.4 GHz/5 GHz
network.
Band Select which network bands to enable.
SSID The name (SSID) that appears on your
network for each radio (2.4 GHz/5 GHz).
Auto Channel Enable or disable auto channel selection.
Check Channel Time Select auto channel selection period.
Site Survey Used to perform network site surveys.

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Advanced
Used to access advanced network parameters.
Fragment Threshold Specifies the maximum size for a packet
before data is fragmented into multiple
packets. If you experience a high packet
error rate, you may slightly increase the
Fragmentation Threshold. Setting the
Fragmentation Threshold too low may result
in poor network performance. Only minor
modifications of this value are recommended.
RTS Threshold The RTS threshold is used as a trigger to
engage the back and forth of RTS and CTS
messages between AP and client.
Beacon Interval The Beacon Interval value indicates the
frequency interval of the beacon. A beacon
is a packet broadcast by the router to
synchronize the wireless network. 50 is
recommended in poor reception.
DTIM Period Indicates the interval of the Delivery Trac
Indication Message (DTIM). A DTIM field is
a countdown field informing clients of the
next window for listening to broadcast and
multicast messages. When the router has
buered broadcast or multicast messages
for associated clients, it sends the next DTIM
with a DTIM Interval value. Its clients hear the
beacons and awaken to receive the broadcast
and multicast messages.
N Data Rate Select 11n data rate.
Channel Bandwidth Select channel bandwidth.
Preamble Type If your wireless device supports the short
preamble and you are having trouble getting it
to communicate with other 802.11b devices,
make sure that it is set to use the long
preamble.
CTS Protection When set to Auto, a protection mechanism
will ensure that your Wireless-B devices will
connect to the router when many devices
are present. However, performance of your
wireless devices may be decreased.
Tx Power Higher power settings are not recommended
for users due to excess heat generated by the
radio chipset, which can aect the life of the
router.

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Security
Used to edit the wireless security options.
ESSID Shows current SSID.
Broadcast ESSID Enable or disable Broadcast ESSID.
Encryption Select which type of network encryption
to use or turn o encryption by selecting
“Disable”.
• In case WEP is selected in above “Encryption”
Authentication Type Select authentication type.
Key Length Select WEP key length.
Key Type Select WEP key type.
Default Key Select Encryption Key 1 to Key 4.
Encryption Keys 1-4 Specifies encryption key up to 4.
• In case WPA is selected in above “Encryption”
WPA Type Select WPA Type.
Pre-shared Key Type Select pre-shared key type.
Pre-Shared Key Specifies pre-shared key.
Access Control
Used to enable MAC Address Filtering to limit access to the HEOS Extend.
Wireless MAC filtering Enable or Disable MAC address filtering.
MAC Address List List of registered MAC address.
WPS
Used to edit the Wi-Fi Protected Setup mode settings.
WPS Current Status Shows whether the WPS function is
Configured or unConfigured.
When it is Configured, the WPS has been
used to authorize connection between the
device and wireless clients.
Self Pin Code Shows the WPS PIN code of this device.
SSID Shows the SSID (wireless network name) for
reference.
Authentication Mode Shows the encryption method used by the
WPS process.
Passphrase Key Shows the pre-shared key configured in
Security section.
WPS via Push Button Click this button to start WPS using the push
button method.
Wireless Clients
Displays a list of the MAC addresses for all connected devices.

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2Network
LAN
Configuration Type Select Dynamic or Static configuration.
IP Address IP address, subnet mask, default gateway.
2Management
Admin
Old Password Enter the current password for the Extend.
(default is “password”)
New Password Enter the new password that you wish to use.
Confirm Password Re-enter the new password that you wish to
use.
Firmware Update
To perform the Firmware Update:
1Click the Browse button and navigate the OS File System
to the location of the upgrade file.
2Select the upgrade file. The name of the file will appear
in the Upgrade File field.
3Click the Apply button to start the firmware upgrade
process.
Caution
The device is unavailable during the upgrade process and must restart when the
upgrade is completed. Any connections to or through the device will be lost.