Denon Heos Extend User manual

HEOS Extend QUICK START GUIDE
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BEFORE YOU BEGIN
Make sure you have the following items in working order:
Apple iOS or Android mobile device
connected to your network
Internet ConnectionRouter
STEP 1: UNPACK
Carefully unpack your new HEOS Extend.
Verify that the following items are included in the box.
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HEOS Extend QUICK START GUIDE
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STEP 2: CONNECT
Connect the power cord to the HEOS Extend and a wall outlet.
Connect the included Ethernet cable between the HEOS Extend
and your router.
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STEP 3: CONTROL
Download the HEOS by Denon App
Go to the App StoreSM or to Google PlayTM and
search for “HEOS by Denon” to download and install.
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HEOS Extend QUICK START GUIDE
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STEP 4: CONFIGURE
Your HEOS Extend can be configured to operate in two
different modes, “Extender” mode and “Access Point” mode.
Extender mode is used to extend the range of your existing
wireless network.
Access Point mode is used to set up a new wireless network
in the event you don’t have a wireless network installed in
your home or office.
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Extender Mode
Make sure your mobile device is connected to the wireless
network you want to extend. (You can check this in the
Settings/Wi-Fi menu of your mobile device)
Launch the HEOS app on your mobile device.
Select My Devices -> HEOS Extend -> Mode -> Extender.
Follow the instructions on the screen to complete the configuration.
Music
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Select the Settings icon in the upper left corner
of the screen or tap “Setup Now” button at the top
of the screen.
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HEOS Extend QUICK START GUIDE
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Access Point Mode
Verify that the Network LED on the top of the Extend is solid
green, indicating that the Extend is connected to your router and
operating in Access Point Mode.
You can connect to the HEOS Extend from any Wi-Fi device by
selecting the network name (SSID) that starts with “HEOS_”.
NOTE
• The exact network name is unique for every HEOS Extend. The exact network name is printed
on the bottom of each HEOS Extend.
• Access Point mode will automatically be configured with both 2.4 GHz and 5 GHz networks
enabled and set to the factory default settings. If you wish to change any of the default settings,
please see the Advanced settings section in the HEOS Extend Owner’s Manual.
• Once your HEOS Extend has been configured in Extender Mode, the default network name is
erased. If you decide to reconfigure your HEOS Extend in Access Point Mode, the network name
(SSID) will be set to the same name as the network it was previously set to extend. Please see
the Advanced Settings section in the HEOS Extend Owner’s Manual for instructions about how
to change the network name using the Web UI.
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BASIC TROUBLESHOOTING
The HEOS Extend doesn’t connect to my existing wireless network
• Move the HEOS device and the HEOS Extend closer to existing wireless access point and try again
My HEOS devices still can’t connect to my network after I successfully added a HEOS Extend
• Move the HEOS device closer to the HEOS Extend
• Move the HEOS Extend closer to your wireless access point
I can not connect to HEOS Extend when it is configured as a Wireless Access Point
• Connect to the HEOS Extend from your mobile device using the network name (SSID) and password printed on the label
which is located on the bottom of HEOS Extend.
• Once your HEOS Extend has been configured in Extender Mode, the network default name is erased. If you decide to
reconfigure your HEOS Extend in Access Point Mode, the network name will be set to the same name as the network it
was previously set to extend.
• Make sure you have an Ethernet cable connected between your HEOS Extend and your network interface
(cable modem, router, switch, etc…)
• Make sure your mobile device and/or HEOS device is within range of HEOS Extend
Music cuts out or delays sometimes
• Make sure your Internet connection is operating correctly.
• If you are sharing your network with other users or devices, they may be using most of your bandwidth
(especially if they are streaming video).
• Make sure your HEOS devices are within range of your wireless network.
• Make sure your HEOS devices are not located near other electronic devices that could interfere with it’s wireless connectivity
(like microwave ovens, cordless phones, TVs, etc…)
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HEOS Extend QUICK START GUIDE
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Connecting to a network using WPS
If your wireless router support WPS (Wi-Fi Protected Setup™) your HEOS Extend can optionally connect to your network
using the “Push Button” method by following these steps:
1. Press the WPS button on your router.
2. Within 2 minutes, Press and Hold the Connect button on the front panel of the HEOS Extend for 5 seconds.
3. The CONNECT LED on the front of the HEOS Extend will flash green for several seconds as it connects to your
router.
4. When the connection is complete, the NETWORK LED on the front of the HEOS Extend will turn solid green.
Resetting Your HEOS Extend
Resetting your HEOS Extend will reboot the system.
To reset your HEOS Extend, gently insert a small paperclip into the Reset button hole on the front of the HEOS Extend and
press, the POWER LED will begin to flash blue in a few seconds.
Restoring the HEOS Extend to Factory Defaults
Restoring the HEOS Extend to its factory defaults will clear all of the settings and restore the factory defaults including
restoring the default network name (SSID) and password (as printed on the bottom of the HEOS Extend).
Caution: All settings will be erased.
To restore your HEOS Extend to the factory defaults, insert a small paperclip into the Reset button hole on the front of the
HEOS Extend and hold it in until the NETWORK and CONNECT LEDs begin to flash green.
Google Play is a trademark of Google Inc.
Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Wi-Fi Protected setup™ logo is trademark of Wi-Fi Alliance.
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CONTACT Denon
For US & Canada only:
If you need further assistance with your HEOS Product,
please contact HEOS by Denon Customer Support Services below:
Website www.HEOSbyDenon.com/Support
Email [email protected]
Live Chat www.HEOSbyDenon.com/LiveChat
Telephone Toll Free [phone]
(M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST)
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