
6 OF 7 IG062819-3.0
TOUCHDIAL
™
Receiver INSTALLATION GUIDE
7. INSTALLATION CONT.
TURN POWER ON AT CIRCUIT BREAKER
Prior to troubleshoong, turn power OFF at circuit breaker and verify
all connecons.
Symptom Common Cause
Luminaire does not illuminate
• Incorrect wiring.
• Polarity of Low Voltage V+ and V-
are reversed.
• Circuit breaker is OFF or tripped.
• Incorrect voltage pairing of
dimmer and luminaire. 12V
drivers models will not power a
luminaire with a higher voltage
rang.
MASTER receiver does not
sync with control
• Ensure funcon is set to MASTER
(1 pin) - See step 4.
• If sll not syncing do following:
1) Turn o main power to
receiver and turn back on.
2) Reset receiver by holding
LEARNING KEY for 5 seconds
unl LED ashes. 3) Re-sync
receiver to control.
Companion receiver does not
sync with MASTER receiver
• Ensure funcon of MASTER
receiver is set to 1 pin and
COMPANION receiver is set to 2
pin - See steps 4 & 5.
• Check D1+ and D1- connecons.
• If sll not syncing do following:
1) Turn o main power to all
receivers and turn back on.
2) Reset receivers by holding
LEARNING KEY for 5 seconds unl
LED ashes. 3) Re-sync MASTER
receiver to control. COMPANION
receiver(s) will automacally
sync with MASTER.
Luminaire heats up excessively
• Incorrect voltage pairing of
driver and luminaire. Do not
aach a 12V luminaire to a 24V
driver.
• Luminaire is not compable.
• Refer to luminaire install guide
warnings and safety ps.
8. TROUBLESHOOTING
SYNC MASTER RECEIVER(S) TO TOUCHDIAL
CONTROL(S)
V−
V+
V+
W
B
G
R
®
TOUCHDIAL™
Receiver
D
GND
V+
V+
V+
OUTPUT TO LOAD
POWER
INPUT
LEARNING KEY
MASTER
d. Luminaire will ash to indicate pairing.
The same syncing instrucons apply when ulizing other
TOUCHDIAL remote controls or mobile app. See TOUCHDIAL
control installaon guide (e.g. Remote or WiFi Hub) for more
thorough pairing instrucons.
a. Wake up TOUCHDIAL control by
pressing On/O buon.
®
S1 S2 S3
W+
1 2 3 4
W
b. Press LEARNING KEY
buon (for less than 1
second) on TOUCHDIAL
MASTER receiver.
®
S1 S2 S3
W+
1 2 3 4
W
c. (1) Press any zone buon on
control, then (2) swipe nger on
color wheel.
HOW TO RESET TOUCHDIAL RECEIVER
If receiver is not operang or pairing correctly with control it may
be necessary to turn power o/on and then reset the receiver. To
reset, hold down the LEARNING KEY buon for 5 seconds unl
LED ashes.