Dish Network WALLY Manual

SET UP YOUR
WALLY

A
STEP 1: Unpair Your Remote
If you are unable to turn on your original receiver, go to step 2.
APress the SYSTEM INFO buon
on the front panel of your original
receiver.
BLocate your remote from the
list on the right-hand side of the
screen. Then, use your remote
control to highlight the “Unpair”
opon and press the SELECT
buon.
QUICK TIP
You will not be able to use your
remote with your replacement
receiver unl you unpair it from
your original receiver.
2

STEP 2: Label and Disconnect Your Cables
ALocate the cable connected to the
“Satellite In” port and aach the
blue label to it. Then, unscrew this
cable from your Wally. Do not
unscrew it from the wall.
BDetermine the cable you are using
to receive audio/visual signal and
aach the correct label to it. Then,
unplug it from the receiver. Do not
unplug it from your TV.
• Orange label - RCA cable
• Black label - HDMI cable
3

A
STEP 2: Label and Disconnect Your Cables (Cont.)
CLocate the cable connected to the
“Ethernet” port, and aach the
yellow label to it. Then, unplug
it from the receiver. Do not
disconnect it from the wall. (You
may not have this cable.)
DDisconnect the power cord from
the original receiver and the wall.
A new power cord was shipped
with your replacement Wally.
4

STEP 3: Connect the Cables to Your Replacement Receiver
AConnect the Satellite In cable
to the “Satellite In” port on your
replacement Wally.
BConnect the RCA cables or the
HDMI cable to the corresponding
ports on your replacement Wally.
5

A
STEP 3: Connect the Cables (Cont.)
CConnect the Ethernet cable
to the “Ethernet” port on your
replacement Wally. (You may not
have this cable.)
DConnect the power cord that
came with your replacement Wally
to the “Power” port on the new
Wally.
6

STEP 4: Power Your Equipment
APlug the power cord from your
replacement Wally into a power
outlet, and ensure that your TV is
sll plugged in. Turn your TV on.
BMake sure that the Smart Card is
secured rmly in the slot on the
side of your replacement Wally.
7

A
STEP 4: Power Your Equipment (Cont.)
CTurn on your TV and you will see
a loading screen, which could last
for several minutes.
DWhen the Install Wizard screen
appears, go to step 5.
QUICK TIP If you do not see the loading screen,
press the “Source/Input” buon located
on your TV unl this screen appears.
Starng Up...
8

STEP 5: Pair Your Remote to Your Wally
APress the SAT buon on your
remote control to pair it to
your Wally. All of your previous
receiver’s recording mers and
other sengs will be restored
automacally.
BOnce your remote is paired, the
Install Wizard will proceed to the
next step automacally.
QUICK TIP
To avoid pairing your remote with mulple
receivers, ensure that you do not have any other
receivers in your home that are on the “Pair Remote
Control” step or in the “Diagnoscs” screen. 9

A
STEP 6: Set Up Text to Speech
AIf you would like to have a digital
voice read the text on screen, use
your remote control to highlight
“Connue with Text to Speech.”
Then, press SELECT.
BIf you do not want a digital voice
to read the text on screen, use
your remote control to highlight
“Next,” and press SELECT.
QUICK TIP If you do not select either opon,
the Install Wizard will automacally
advance aer 30 seconds.
10

STEP 7: Set Your TV Resoluon
Depending on the type of television you own, you may not see this screen.
If this screen does not appear, skip to step 8.
AIf the image on the screen looks
clear and correct, use your remote
control to highlight the “Keep”
opon. Then, press SELECT.
BIf the image on the screen looks
incorrect, use your remote control
to highlight “Revert.” Then, press
SELECT.
QUICK TIP If you do not select either opon,
the Install Wizard will automacally
advance aer 15 seconds. 11

A
STEP 8: Acquire Satellite Signal
AWait while your Wally acquires
satellite signal. This could take
up to 10 minutes. Once signal
is acquired, the Install Wizard
will proceed to the next step
automacally.
BIf red “X’s” appear in the
installaon summary, ensure that
the “Home Video Network” cable
is rmly connected to your Wally
and the wall. Then, use your
remote control to highlight “Retest
Installaon” and press SELECT.
12

STEP 9: Acvate Your Wally (Internet Connecon)
If your Wally is not connected to the Internet, skip to step 9E.
AUse your remote to highlight the
“Zip Code” eld and press SELECT.
Then use the number pad on your
remote control to enter your ZIP
Code.
BUse your remote control to
highlight either the “DISH Account
Number” eld, or the “Previous
Receiver ID” eld. Then, press
SELECT and use the number pad
to enter the selected number.
QUICK TIP
You can nd your account number in
the upper-right corner of your DISH
bill, or in the My Account Summary
secon of your mydish.com account. 13

A
STEP 9: Acvate Your Wally (Internet Connecon Cont.)
CUse your remote control to
highlight the “Acvate” buon, and
then press SELECT.
DOnce acvated, you will see
a screen conrming that you
acvated your Joey successfully.
The Install Wizard will then
advance to the next screen
automacally. Go to step 10.
14

STEP 9: Acvate Your Wally (No Internet Connecon)
EIf your Wally is not connected to
the Internet, call 1-800-333-3474
(DISH) to acvate it with a DISH
agent. You will need the Receiver
ID and Smart Card ID located on
the Acvaon screen.
FOnce acvated, you will see
a screen conrming that you
acvated your Joey successfully.
The Install Wizard will then
advance to the next screen
automacally.
QUICK TIP
If you would like to connect to a wireless
network, select the “Internet Sengs”
buon, select “Wireless Setup,” and follow
the onscreen instrucons. 15

A
STEP 10: Download Wally Soware
AYour Wally will start downloading
soware automacally. This
process will take approximately 20
minutes.
BOnce your Wally completes the
soware download, the Install
Wizard will advance to the
Summary screen automacally.
16

STEP 12: Review the Summary Screen
AReview the Summary screen. Any
elds with green checkmarks are
completed, and yellow elds are
steps that need your aenon. To
change the informaon in a yellow
eld, highlight the dropdown le
and press SELECT. Then, select
your desired opon from the
dropdown menu that appears.
BWhen you have completed all
of the steps on the Summary
screen, select the “Watch TV” le
to start watching your favorite
programming with DISH.
17

A
STEP 10: Return Your Original Receiver
ACarefully wrap the
power cord around the
receiver, and then pack
the receiver in between
the foam protecon.
BPlace the protected
receiver in the box that
the new receiver came
in.
TO RETURN EQUIPMENT TO DISH NETWORK
1. Remove Shipping Label Here
2. Turn Label Over 3. Peel and Apply Return Label to Box
R
E
T
U
R
N
S
L
I
F
T
H
E
R
E
SHIP
TO:
DISH NETWORK
[phone]
525 DUNNETT COURT
SPARTANBURG SC 29303
BILLING: P/P
CUE 9.5 SCL412 96.5A 10/2009
20126944
[phone]
13 MELO DR
NORTH BANGOR NY 12966
1 LBS 1 OF 1
UPS 2ND DAY AIR
TRACKING #:
*** *** ** **** *** *
1Z
A1Z
*8463124
*44*
NY 136 1-01
2
TO RETURN EQUIPMENT TO DISH NETWORK
1. Remove Shipping Label Here
2. Turn Label Over 3. Peel and Apply Return Label to Box
SHIP
TO:
DISH NETWORK
[phone]
525 DUNNETT COURT
SPARTANBURG SC 29303
BILLING: P/P
CUE 9.5 SCL412 96.5A 10/2009
20126944
[phone]
13 MELO DR
NORTH BANGOR NY 12966
1 LBS
UPS 2ND DAY AIR
TRACKING #:
*** *** ** **** *** *
1Z
A1Z *8463124
*44*
NY 136 1-01
2
R
E
T
U
R
N
S
L
I
F
T
H
E
R
E
PEEL HERE AND
CLocate the original
shipping label on the
box and remove it using
the red tab.
QUICK TIP
If there is a Smart Card in your receiver, do not
remove it. A new Smart Card has been issued
with your new receiver. Do not pack any other
equipment or aachments.
Li here
18

STEP 10: Return Your Original Receiver (Cont.)
SHIP
TO:
SERVICE SPARTANBURG SERVICE CENTER
[phone]
525 DUNNET COURT
SPARTANBURG SC 29303
SERVICE SPARTANBURG SERVICE CENTER
[phone]
NULL
525 DUNNET COURT
SPARTANBURG SC 29303
1 LBS 1
OF
1
UPS 2ND DAY AIR
TRACKING #:
*** *** ** **** *** *
1Z
A1Z
*8463124
*44*
SC 293 9-05
RS
2
DESC: RETURN
BILLING: P/P
RETURN SERVICE
REF1: XXXXXXXX
REF2: XXXXXX
DOC: XXXXXXX
ORD: XXXXXXXX
SN:RREJXXXXXXXXX
PN: XXXXXX
RA: XXXXXXXX
DEL: XXXXXXXX
REQTYPE: AE
QTY: 1
UPS tracking
number
RA number
DTurn the original label
over and peel o the
yellow return shipping
label to expose the
adhesive.
PEEL HERE AND APPLY RETURN SHIPPING LABEL
DESC: RETURN
BILLING: P/P
RETURN SERVICE
REF1: XXXXXXXX
REF2: XXXXXX
DOC: XXXXXXX
ORD: XXXXXXXX
SN:RREJXXXXXXXXX
PN: XXXXXX
RA: XXXXXXXX
DEL: XXXXXXXX
REQTYPE: AE
QTY: 1
BURG SERVICE CENTER
OURT
RG SC 29303
1 LBS 1 OF 1
AY AIR
*** *** ** **** *** *
Z
A1Z
*8463
*44*
SC 293 9-05
RS
2
SHIP
TO:
DISH NETWORK
[phone]
525 DUNNETT COURT
SPARTANBURG SC 29303
BILLING: P/P
CUE 9.5 SCL412 96.5A 10/2009
20126944
[phone]
13 MELO DR
NORTH BANGOR NY 12966
1 LBS
UPS 2ND DAY AIR
TRACKING #:
*** *** ** **** *** *
1Z
A1Z *8463124
*44*
NY 136 1-01
2
PEEL HERE AND
ECopy the RA and UPS
tracking numbers for
your records, and apply
the yellow return label
to the top of the box
and seal it.
FReturn the original
receiver at the nearest
UPS dropo locaon.
QUICK TIP To nd the nearest UPS dropo
locaon, or to schedule a pickup at your
cost, visit ups.com/dropo. 19

A
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DN009460