Dmx marquee W610 Quick start guide

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Technical Guide

W610 Media Player

September 2011

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Marquee Introduction.....................................................................................................................................3

Marquee Solution Overview .........................................................................................................................4

Media Player –W610......................................................................................................................................5

media player specifications........................................................................................................5

step by step instructions ........................................................................................8

prior to leaving client premise..............................................................................10

Network Configuration.................................................................................................................................11

Wireless Network Activation and / or Static IP........................................................................11

alternate Network Connection..................................................................................................16

Video pass-thru adapter (standard) configuration...............................................................................17

installing video pass-thru (standard definition) using the Hauppauge HVR-1950................18

installing video pass-thru (high definition) using the Hauppauge HD-PVR..........................20

Quick Start Installation of Marquee W610 player .................................................................................22

Audio Visual Best Practices Guide ..........................................................................................................23

Troubleshooting........................................................................................................................24

Tested and Approved for Best Practices.................................................................................26

Table of contents

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Marquee Introduction

Welcome!

This Marquee Technical Guide has been designed to walk you through the technical

aspects and installation of the Marquee system with the W610 media player - step by step -

giving you the detail and supporting information you will need to perform a standard

installation.

Towards the end of the document, you will find recommendations on how to handle less

ordinary installations. You will also find a one page “Quick Start Installation” guide, which is

included with each player.

Please remember, you may always call DMX Customer Service at 888-825-9496 for

assistance in all installation matters.

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Marquee Solution Overview

DMX Call Center

Marquee Media Player

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Media Player –W610

media player specifications

Dimensions 7.56” x 8.27” x 2.44” (W x D x H)

Weight 5 pounds, including external power supply

Network 10/100/1000 Mbps Ethernet

802.11b/g/n wireless

Supports WEP, WPA, WPA2, CIPHER-TKIP &

CIPHER-CCMP wireless encryption

Supports DHCP & static addressing

Storage 250 GB Hard Disk Drive, Optional 16 GB or 32 GB

Solid State Drive

Video Input Supports pass-through of external video sources

using optional video encoder

Video Connectors HDMI, DVI-I (Dual Link) and VGA

Video Output Standard & High Definitions up to 1080p

Audio Connectors 3.5 mm Stereo or HDMI

Operating System Linux

Mounting Rubber feet, or VESA/FDMI display mount

Media CODECs Supports all standard media types

Power Consumption Less than 32 watts

Approvals FCC Part 15 Class A (entire system), UL/CE/TUV

(power supply)

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Marquee W610 Player I/Os

Analog Audio

USB Port

DVI

HDMI

VGA

LAN Port

Wireless

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installation of W610 player

required tools & equipment

USB Keyboard

Ethernet patch cable

HDMI, VGA or DVI display and video cables. If using VGA cables, while not required for all

displays, VGA DDC2 cables are recommended.

Male 1/8” (3.5mm) cable (if audio is supported and HDMI is not utilized)

Tie wraps

Cable cutter

helpful tools for player configuration and troubleshooting

Laptop computer

Network cable tester

label maker (to label any cables that may run a long distance

Spare RJ-45 (Ethernet) connectors

DMX customer support hours

Monday through Friday, 7:30 AM to 7:30 PM Central Standard Time

Saturday: 9:00 AM - 6:00 PM Central Standard Time

pre installation steps

1. Standard wired or wireless broadband Internet access is required. In addition, HTTP,

HTTPS and SFTP ports (80, 443 and 22, respectively) should be enabled. Specific IP ranges

to configure firewall settings are listed in the Optimal Firewall Configuration section of this

document.

2. Verify displays support Marquee. Most displays on the market today will support Marquee. If

the client has an existing video distribution solution, the below recommendations will help

ensure the monitors take maximum advantage of Marquee:

a. Identify inputs (e.g., HDMI, VGA, DVI) that can / will be used.

b. Determine the location where Marquee player(s) will be installed. Ensure that dedicated

(non-switched) power is present, and that network cabling or wireless coverage is

available.

c. Review the video distribution requirements for distances and numbers of screens.

The distance from the signage player to each monitor, and functionality required, dictates the

type of connection. Distances of less than 100 feet may not need any amplification of signal

and may be able to split signal to up to three monitors using VGA two way splitters and high

quality VGA cables. Review supporting documentation for any solution over three monitors and

or a distance of over 100 feet. Please verify if content is being presented in landscape or

portrait mode, and if live TV or other external video is to be presented on the screens. For more

detailed information on these and other scenarios, consult the current Marquee Installation

Instructions.

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3. Out of the box, the W610 defaults to operate from a wired network connection. If performing a

wireless setup, you will need to know the following information in advance of performing

configuration:

–SSID

–Encryption Key Type (e.g., WEP/WPA)

–Passphrase type (ASCII/Hex). If this is unknown, and the key contains

only the letters A-F and numbers, it is most likely a Hex key.

–Passphrase or Key

After obtaining this information, please follow the instructions later in this document under

Wireless Installations.

4. The default network configuration uses DHCP to acquire a network address. If a static IP

address if preferred or required, follow the instructions later in this document.

step by step instructions

Identify a discreet location for placement of the media player. Ideally, it should have limited access

and be near an existing network port to the public Internet. A network/phone closet, manager‟s

office or other secure location is recommended. Place the media player in a location near the

dedicated power source, the available network port, and where at least 3” of airflow is available

around the unit. The media player may be mounted on its side if necessary.

Confirm availability of a dedicated (non-switched) power source. The media player receives

content and software updates overnight. It should not be powered by a source that is turned off at

any time. A surge suppressor with COAX suppression is recommended.

Note that standard broadband Internet access is required. In addition, HTTP, HTTPS and SFTP

ports (80, 443 and 22, respectively) should be enabled.

Recommended Step: Using a laptop (or other network device), connect to the existing network

and confirm that marquee.dmx.com can be pinged. If it is not accessible, network connectivity

must be corrected prior to proceeding.

Connect one end of the included Ethernet patch cable to the existing host network port.

Connect the other end of the Ethernet patch cable to the RJ-45 Ethernet port on the rear of the

media player.

If a wireless network is being utilized, connect the wireless antenna to the antenna post on the rear

of the media player.

Connect the appropriate cables from the video screen to the appropriate connector on the rear of

the media player. The screen must be connected and powered on prior to powering the media

player.

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If audio is being installed, and HDMI video cables are not being used, connect a male 1/8”

(3.5mm) connector cable (not included) to the GREEN analog audio connector on the rear of the

media player. Connect the other end of this cable to the audio amplifier or display audio input.

NOTE: The W610 media player defaults to using audio over HDMI. If analog audio is to be used,

this must be communicated when contacting DMX Customer Service. The player settings will be

remotely changed to output analog audio at this time. While the W610 supports multiple output

connector types, only one output can be used at a time (e.g. can not use the HDMI and VGA at

the same time to connect one player to two screens).

If the player is required to support live video content from an external source (e.g., cable or satellite

TV), please see the required installation steps later in this document.

Connect the included power cable to the rear of the media player.

Connect the other end of the power cable to a dedicated (non-switched) power source.

Unit should power on automatically. If not, press the power button on the front faceplate of the

media player. The screen will be black for about 25 seconds as the player starts.

Configure the player Time Zone to insure proper playback of scheduled content. To do so attach a

keyboard to the media player. Simultaneously press CTRL-ALT-T. Select the Geographic Area

where the player will be installed. Press ENTER. Select the City or Region Corresponding to

Your Time Zone. Press ENTER.

Upon startup, the media player will display a series of diagnostic messages for approximately 90

seconds. Green Pass messages throughout indicate that the player is successfully installed and

able to communicate with Marquee servers. Any Red Fail messages indicate the location of a

network problem. Note these and provide them to the local network administrator to troubleshoot.

At the conclusion of this diagnostic screen, the image will either:

change to a Marquee logo until the client playlist has completed the download process; or

if you have pre-loaded your client‟s playlist prior to installation, the unit will begin to

display the client content; or

continue to display the Marquee logo until a client playlist is assigned.

NOTE: The wired network LED indicators on the W610 also provides information on the speed of

the connection as described below:

Yellow solid = 10 Mbps Link

Yellow blink = 10 Mbps activity

Yellow & Orange solid = 100/1000 Mbps Link

Yellow & Orange blink = 100/1000 Mbps activity

Call DMX Customer Service at 800-345-5000 to confirm connectivity, provide serial number,

validate location information and activate player.

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Please advise your client that download times will vary substantially, and are based upon the

number of files being downloaded, the type of files (video or image) and the amount of available

bandwidth to the media player.

prior to leaving client premise

Point out location of the serial number, power button, power cord, Internet and cable connections to

the customer.

Ensure your customer knows how to contact you should they experience any problems.

Settings are available via the Resources section within the Marquee Dealer menu.

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Network Configuration

Wireless Network Activation and / or Static IP

The Marquee media player will automatically connect with Marquee servers using a wired network.

In some installations, you may wish to utilize a wireless network. To do so, perform the following

steps to activate the wireless network on the Marquee media player.

Note: If performing a wireless setup you will need to know the following information in advance of

performing configuration:

–SSID

–Encryption Key Type (e.g., WEP/WPA)

–Passphrase type (ASCII/hex). If this is unknown, and the key contains only the letters

A-F and numbers, it is most likely a hex key.

–Passphrase or Key

step by step instructions

The Marquee players have a built-in wireless graphical user interface (GUI) to connect the Marquee

player to your network. To access the Wireless GUI please follow these steps:

Step 1: Attach a keyboard and mouse to the player.

Step 2: Apply power and start the media player.

Step 3: After the diagnostic screen concludes playback, simultaneously press CTRL –ALT –Q on

the keyboard. Playback will cease until restarted by simultaneously press CTRL –ALT –S.

Step 4: Simultaneously press CTRL –ALT –D on the keyboard. This will make the Network Setup

Utility appear and show all available networks.

NOTE: If during this process the player restarts or covers part of the screen, use ALT –TAB to

view the Network Setup Utility window.

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Step 5: Locate the SSID (network name) that you wish to connect.

Step 6: Click on the check box next to “Automatically connect to this network”

NOTE: You MUST click the checkbox labeled “Automatically connect to this network”. If you do

not, the player will not reconnect to this network when the player is restarted.

Step 7: Click the „Connect‟ button for the network you wish to connect.

Step 8: If the network you are attempting to connect to is encrypted, you will be prompted for the

additional data.

Step 9: If you need to input a static IP address for this player you will do this on the following

screen. Simply click on “Use Static IP” and input the proper IP address information for this

network.

Step 10: Enter the password for the SSID

Step 11: Once all the data has been entered press the „OK‟ button.

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After click OK on the Properties Page you will be taken back to the Network Setup Utility page.

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Step 12: Verify that the check the box labeled „Automatically connect to this network‟ is selected.

Step 13: Click the „Connect‟ button under the SSID that you are connecting to and the player will

try to connect using the data entered.

NOTE: To verify that the player has properly connected to the network check the text on the

„Connect‟ button has changed to „Disconnect‟. If text has not changed, press the „Refresh‟ button

at the top of the page. If the text still has not changed to „Disconnect‟ you will need to verify the

network settings were entered correctly.

Step 14: After verifying the player is connecting to the network, press „Quit‟ to exit network setup.

Step 15: Reboot the media player. Upon restart, confirm connectivity and communication with

remote servers using the feedback provided on the Loading Screen.

Should you require assistance, call DMX Customer Service at 800-345-5000.

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optimal firewall configuration

1. DMX Marquee and associated products are configured to work outbound through ports 80, 443

and 22. Our products do not listen for, nor do they require, any inbound connections.

Important Note: Steps 2 and 3 are discouraged unless absolutely necessary because such IP

ranges need to be periodically audited and modified, creating additional maintenance to your

network. These changes are rare, but they may be necessary to continue to provide the maximum

performance for the Marquee family of applications. Maintenance and failover events maycause you to

connect to servers within any of the ranges.

2. If your firewall includes a content or application data scanning filter, this may cause blocking or

latency, which would be indicated in the log files for the filter. To address this problem, verify the

below IP ranges will not be scanned or filtered by content or application data scanning filters by

specifying exception IP ranges that will not be filtered.

3. If your security policy requires you to specify explicit IP ranges, then configure your firewall to limit

port 80, 443 and 22 destination IP addresses to only the DMX ranges listed below.

Additional detailed information on firewalls and DMX‟ security vulnerability evaluation process is

available upon request.

DMX Server / Datacenter IP Addresses for Use in Firewall Configurations

Equivalent Specifications in 3 Common Formats

Assigned Range

by Block*

Numeric IP Address Range

Netmask Notation

CIDR Notation

Block 1

216.27.66.144 - 216.27.66.159

216.27.66.144 255.255.255.240

216.27.66.144/28

Block 2

74.213.132.16 - 74.213.132.31

74.213.132.16 255.255.255.240

74.213.132.16/28

Block 3

74.213.132.224 - 74.213.132.239

74.213.132.224 255.255.255.240

74.213.132.224/28

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alternate Network Connection

Marquee is a networked solution and requires active internet access. If a network is not available

for the Marquee player Cradlepoint‟s CBA250 provides access over-the-air wireless networks.

This device supports all major data carriers (e.g., AT&T, Sprint, T-Mobile and Verizon) as well as

USB or PCMCIA-express devices (e.g., the Franklin U301 USB modem via Sprint). For a complete

list of data carriers and express devices, please visit the Cradlepoint website at

http://cradlepoint.com/products/cba250-cellular-broadband-adapter and select the Supported

Devices tab.

The CBA250 may be purchased directly from DMX, Cradlepoint‟s

website, or via other internet sources. The CBA250 requires an

agreement with one of the supported mobile data carriers.

Agreements are the responsibility of the dealer or end user. We do

recommend agreements with a 5 GB monthly limit which should be

enough bandwidth to support the Marquee solution and should

prevent overage charges on the data plans. The average monthly

cost for most carriers is approximately $60.00 for a one or two year

agreement.

Installation of the CBA250 is simple:

Using a laptop, confirm that the wireless data carrier USB or PCMCIA-express device is authorized

and functioning.

1. Plug the CBA250 into the wall using the included power cable.

2. Connect the player to the CBA250 using an Ethernet patch cable.

3. Plug the USB or PCMCIA-express device into the CBA250.

4. Wait approximately 15 seconds for the CBA250 to access the network. It will display a

network signal.

5. Apply power to the media player and proceed as normal.

If the CBA250 is unavailable, other Cradlepoint devices should function in the same manner.

When selecting one, be certain that it provides IP Pass-Thru (or bridging) capability and, again,

verify the supported devices.

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Video pass-thru adapter (standard) configuration

Pre-Installation Steps

Marquee players support specific video pass through devices. The W610 supports the Hauppauge

HVR 1950 (Revisions C3E9 & D2F5) for standard definition and the HD-PVR (Revisions E1 & F1)

for high definition.

Gathering the following information prior to installation will help identify the proper equipment and

cabling requirements, and simplify the installation process:

What is video pass-thru source? Is it High Definition?

a. Cable tuner or satellite receiver

b. Wall-plate (coaxial cable wall-jack with no cable tuner)

c. Surveillance system, DVD, VCR, DVR, other

Which of the Marquee-supported video outputs are available from the source device?

d. S-Video

e. Composite

f. Component (YCrCb, RGB or YPbPr)

g. RF (e.g., coaxial wall-jack with no cable tuner)

If the source is Standard Definition, will the aspect ratio be 4:3 (traditional TV) or 16:9 (wide-

screen)?

If the source is Standard Definition cable television, and there will not be a cable tuner/receiver,

is there a specific channel that the Marquee player should be tuned to?

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installing video pass-thru (standard definition) using the Hauppauge

HVR-1950

Run the necessary cable (Coaxial RF, S-Video or Composite) from the video source to the

media player.

Verify the source video using this cabling.

Power down the digital media player.

Connect the Video Adapter to any available USB port on the media player. Note that ideally it

should be connected to a port where it is not likely to be bumped or disconnected.

Determine the connection to the video source (Coaxial RF, S-Video or Composite). Note that

multiple sources may be installed as long as each uses a separate connection. For example, a

cable tuner may be connected using S-Video while a surveillance camera is connected using

Composite.

Determine the aspect ratio of the output source. Determine if output source is standard (4:3),

standard (16:9) or high definition (16:9).

Connect the video source(s) to their respective connector on the Video Adapter (Coaxial RF) or

cable adapter (S-Video and/or Composite).

Turn power on to (1) the video source(s); (2) display(s); (3) media player.

Instruct the client which device (e.g., HVR-1950) and connection(s) was/were used during the

installation. If Coaxial cable is used, instruct the client that the source video output channel

should be set to 3. Instruct the client what the aspect ratio of their output source is. It is critical

the client knows which connection and channel (where applicable) is assigned to each source,

as they will need to identify this when programming the media player for playback.

NOTE: If the client requires a channel other than Channel 3, a separate channel tuning device

is required, or channels may be changed via the Marquee site. Remote controls are not

supported on the W610 player.

If the video pass-thru content does not fill the entire video zone (e.g. black on the top and/or the

bottom, or the sides), call technical support at 800-345-5000 to resize the video zone remotely.

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Marquee

Media Player

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installing video pass-thru (high definition) using the Hauppauge HD-

PVR

Run the Component cable from the video source to the HD-PVR. Please note that the HD-

PVR supports only a component connection.

Verify the source video using this cabling.

Power down the digital media player.

Place the HD-PVR in close proximity to the Marquee media player.

Follow these instructions and refer to the figure, below, to connect the HD-PVR and W610.

a. Connect the source video to the rear panel Component Video In using the included

cable.

b. Connect the source audio to the rear panel red & white RCA-type Audio In connectors on

the bottom-left. Note: When using component video, you must utilize the audio

connectors on the rear of the HD-PVR. The optical audio in is not supported.

c. Connect the included USB cable to the connector labeled USB on the rear of the HD-PVR.

Connect the other end of the USB cable to any rear-panel USB port on the back of the

Marquee player.

Turn power onto the video source.

Turn power onto the displays.

Turn power onto the Marquee media player

Instruct the client that the component connection was used. This is critical for the client to

properly configure the Marquee software for playback.

Should you require assistance, call DMX Customer Service at 800-345-5000.

Please see diagrams below.

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