Dolby Laboratories Conference Phone User manual
Dolby Conference
Phone User’s Guide
2.1
Issue 4
®
ii Dolby®Conference Phone User Guide
Dolby Laboratories Licensing Corporation
Corporate Headquarters
DolbyLaboratories,Inc.
100PotreroAvenue
SanFrancisco,CA 94103‐4813 USA
Telephone415‐558‐0200
Fax415‐863‐1373
www.dolby.com
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DolbyInternationalAB
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1101CNAmsterdamZuidoost
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Telephone31‐20‐651‐1800
Fax31‐20‐651‐1801
This product is protected by one or more patents in the United States and elsewhere. For more information, including
a specific list of patents protecting this product, please visit www.dolby.com/patents.
Dolby,DolbyVoice,andthedouble‐DsymbolareregisteredtrademarksofDolbyLaboratories.Allother
trademarksremainthepropertyoftheirrespectiveowners.
©2015DolbyLaboratories.Allrightsreserved.
Issue4
S15/28607/28802
Dolby®Conference Phone User Guide iii
Table of Contents
Chapter 1 Introduction
1.1 What’s New in Dolby Conference Phone Software 2.1 ......................................................1
1.2 Who Should Read This Guide ............................................................................................1
1.3 How This Guide Is Organized.............................................................................................1
1.4 Conventions Used in This Guide ........................................................................................2
1.5 Related Documents ............................................................................................................2
1.6 Abbreviations and Definitions .............................................................................................3
Chapter 2 Getting Started with the Dolby Conference Phone
2.1 Dolby Conference Phone Features ....................................................................................5
2.2 Dolby Conference Phone Home Screen ............................................................................6
2.3 Understanding Icons...........................................................................................................7
2.4 Navigating Menus and Entering Data .................................................................................9
2.5 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice ........................10
2.6 Using Your Dolby Conference Phone as an IP Conference Phone..................................11
Chapter 3 Using Your Dolby Conference Phone with BT MeetMe with Dolby Voice
3.1 Entering the Activation PIN...............................................................................................13
3.2 Setting Up Personal Mode................................................................................................14
3.2.1 Setting Up Personal Mode the First Time ..............................................................14
3.2.2 Locking Personal Mode Manually ..........................................................................16
3.3 Using BT MeetMe with Dolby Voice as a Participant........................................................17
3.3.1 Joining Conferences ..............................................................................................17
3.3.2 Muting Yourself ......................................................................................................20
3.3.3 Requesting Operator Assistance ...........................................................................20
3.3.4 Leaving Conferences .............................................................................................20
3.4 Using BT MeetMe with Dolby Voice as a Chairperson .....................................................21
3.4.1 Setting Up Conferences.........................................................................................21
3.4.2 Managing Participants ...........................................................................................24
3.4.3 Managing Conferences..........................................................................................25
3.4.4 Adding Another Participant to Conference Calls....................................................29
3.4.5 Ending Conferences ..............................................................................................30
Chapter 4 Using Your Dolby Conference Phone as an IP Conference Phone
4.1 Using Basic Features .......................................................................................................31
4.1.1 Placing Calls ..........................................................................................................32
4.1.2 Answering Calls .....................................................................................................33
4.1.3 Muting the Microphone ..........................................................................................34
4.1.4 Holding and Resuming Calls..................................................................................35
4.1.5 Merging and Splitting Calls ....................................................................................35
4.1.6 Transferring Calls...................................................................................................37
Table of Contents
Dolby®Conference Phone User Guide iv
4.1.7 Forwarding Calls ....................................................................................................37
4.1.8 Using Do Not Disturb .............................................................................................39
4.1.9 Ending Calls...........................................................................................................40
4.1.10 Using the Recent Calls List ...................................................................................40
4.2 Managing Contacts...........................................................................................................41
Chapter 5 Customizing Your Dolby Conference Phone
5.1 Configuring User Preferences ..........................................................................................47
5.1.1 Changing the Backlight Brightness ........................................................................48
5.1.2 Changing the Time Zone .......................................................................................48
5.1.3 Changing the Time Format ....................................................................................49
5.1.4 Changing the Date Format.....................................................................................49
5.1.5 Changing the Language.........................................................................................50
5.1.6 Changing Personal Mode Parameters...................................................................51
5.1.7 Clearing User Data ................................................................................................51
5.2 Adjusting the Speaker and Ringer Volume.......................................................................52
5.3 Connecting the Dolby Satellite Microphones ....................................................................52
Chapter 6 Maintaining and Troubleshooting Your Dolby Conference Phone
6.1 Understanding Error Messages........................................................................................55
6.2 Viewing the Status Menu ..................................................................................................56
6.3 Upgrading the Software on the Dolby Conference Phone................................................57
6.4 Rebooting the Dolby Conference Phone ..........................................................................57
6.5 Running Diagnostic Tests.................................................................................................58
6.6 Phone Issues and Solutions .............................................................................................58
6.6.1 Power Issues .........................................................................................................58
6.6.2 Hardware Issues ....................................................................................................59
6.6.3 IP PBX Calling Issues ............................................................................................60
6.6.4 BT Conferencing Calling Issues.............................................................................60
6.6.5 Audio Issues ..........................................................................................................61
6.6.6 Software Update Issues.........................................................................................62
6.6.7 Corporate Directory Issues ....................................................................................62
6.6.8 Dolby Satellite Microphone Issues.........................................................................62
Chapter 7 Copyright, Safety, and Regulatory Notices
End User Licensing Agreement
Dolby®Conference Phone User Guide v
List of Figures
Figure 2-1 Dolby Conference Phone Features .......................................................................................6
Figure 2-2 Dolby Conference Phone Home Screen ............................................................................... 6
Figure 3-1 Activation PIN Entry Screen ................................................................................................ 13
Figure 3-2 Personal Mode Setup Screen.............................................................................................. 15
Figure 3-3 Create Security PIN Screen ................................................................................................ 15
Figure 3-4 Chairperson Passcode Entry Screen .................................................................................. 16
Figure 3-5 Personal Mode Conference Options Screen ....................................................................... 16
Figure 3-6 BT MeetMe Conference Passcode Entry Screen................................................................ 18
Figure 3-7 BT MeetMe Conference Connecting Screen....................................................................... 18
Figure 3-8 Participant Joining Conference Screen ............................................................................... 18
Figure 3-9 BT MeetMe Conference Screen .......................................................................................... 19
Figure 3-10 BT MeetMe Conference Screen Showing All Participants From Participant Phone............ 19
Figure 3-11 Active Speakers Screen ...................................................................................................... 20
Figure 3-12 BT MeetMe Conference Passcode Entry Screen................................................................ 22
Figure 3-13 BT MeetMe Conference Connecting Screen....................................................................... 22
Figure 3-14 Chairperson Joining Conference Screen............................................................................. 22
Figure 3-15 BT MeetMe Conference Screen ..........................................................................................23
Figure 3-16 BT MeetMe Conference Screen Showing All Participants From Chairperson Phone ......... 23
Figure 3-17 BT MeetMe Participant Actions Screen............................................................................... 25
Figure 3-18 BT MeetMe Manage Conference Screen ............................................................................ 26
Figure 3-19 BT MeetMe Conference Screen in Presentation Mode ....................................................... 27
Figure 3-20 Add BT MeetMe Participant Screen .................................................................................... 29
Figure 3-21 BT MeetMe Conference Screen with Dial-out Participant ................................................... 29
Figure 4-1 Active Call Screen ............................................................................................................... 31
Figure 4-2 Onscreen Keypad................................................................................................................ 32
Figure 4-3 Incoming Call Screen .......................................................................................................... 33
Figure 4-4 Incoming Call While in an Active Call Screen...................................................................... 33
Figure 4-5 Held Call Screen.................................................................................................................. 35
Figure 4-6 One Active Call and One Call on Hold ................................................................................ 35
Figure 4-7 Merged Call Screen............................................................................................................. 36
Figure 4-8 Split Call Screen .................................................................................................................. 36
Figure 4-9 Transfer Screen................................................................................................................... 37
Figure 4-10 Call Forward Screen............................................................................................................ 38
Figure 4-11 Call Forward Screen............................................................................................................ 38
Figure 4-12 Home Screen Showing Call Forwarding Enabled ............................................................... 39
Figure 4-13 Home Screen Showing Do Not Disturb Enabled ................................................................. 39
Figure 4-14 Directory Screen.................................................................................................................. 42
Figure 4-15 Search Criteria Screen ........................................................................................................ 44
Figure 4-16 Edit Contact From Directory ................................................................................................ 45
Figure 4-17 Edit Contact Screen............................................................................................................. 45
Figure 5-1 Preferences Screen............................................................................................................. 47
Figure 5-2 Time Zone Selection Screen ............................................................................................... 48
Figure 5-3 Date Format Screen ............................................................................................................ 49
Figure 5-4 Language Selection Screen ................................................................................................ 50
Figure 5-5 Korean Language Selection Screen.................................................................................... 50
Figure 5-6 Personal Mode Parameter Screen ...................................................................................... 51
Figure 5-7 Clear Personal Data ............................................................................................................ 52
Figure 5-8 Connecting Dolby Satellite Microphones to the Dolby Conference Phone.......................... 53
Dolby®Conference Phone User Guide vii
List of Tables
Table 1-1 Abbreviations..........................................................................................................................3
Table 2-1 Phone Icons............................................................................................................................7
Table 2-2 Unselected and Selected Icons ..............................................................................................9
Table 2-3 Navigating Menus and Entering Data.....................................................................................9
Table 6-1 Troubleshooting Power Issues .............................................................................................58
Table 6-2 Troubleshooting Hardware Issues........................................................................................59
Table 6-3 Troubleshooting Calling Issues ............................................................................................60
Table 6-4 Troubleshooting BT Conferencing Calling Issues ................................................................60
Table 6-5 Troubleshooting Audio Issues ..............................................................................................61
Table 6-6 Troubleshooting Software Update Issues.............................................................................62
Table 6-7 Troubleshooting Corporate Directory Issues ........................................................................62
Table 6-8 Troubleshooting Satellite Microphone Issues.......................................................................62
Dolby®Conference Phone User Guide 1
Chapter 1
Introduction
ThisguideprovidesinstructionsforusingtheDolby®Conference Phone,aswellas
descriptionsofallavailablephonefeatures.
Thisguideprovidesthefollowinginformation:
•Introducesyoutothephone
• ShowsyouhowtousethephonewithBTMeetMewithDolbyVoice®
• ShowsyouhowtousethephoneasastandardIPconferencephone
• Showsyouhowtocustomizeyourphonepersonalsettings
• Showsyouhowtotroubleshootcommonphoneissues
1.1 What’s New in Dolby Conference Phone Software 2.1
Thefollowingfeaturesareneworchangedinthe2.1software:
• Changelanguagedisplayedonuserinterface(seeSection 5.1.5)
•Newpersonalmodefeatureforexecutiveusers(seeSection 3.2andSection 5.1.6)
•NewactivateBTMeetMewithDolbyVoiceicon(seeSection 3.1)
•BTConferencingfailovertostandardcall(seeSection 3.3.1,Section 3.4.1,and
Section 6.6.4)
• SupportforSatelliteMicrophones(seeSection 5.3)
•Statusbubblechanges(seeSection 6.2)
1.2 Who Should Read This Guide
UsersshouldreadthisguidetolearnhowtoproperlyusetheDolbyConferencePhone.
Systemadministratorsshouldalsoreadthisguidetofamiliarizethemselveswithitsbasic
andadvancedfeatures.
1.3 How This Guide Is Organized
Thisguideisorganizedintosevenchapters.Thebeginningchaptersintroducethephone
andexplainhowtousethebasicfeatures.Laterchaptersdescribeadvancedphone
features,howtocustomizethephonetosuityourneeds,andhowtotroubleshootany
issues.Thisguidealsoincludeslegalandcomplianceinformation,andtheEndUser
LicensingAgreement(EULA).
2Dolby®Conference Phone User Guide
Introduction
1.4 Conventions Used in This Guide
Thisguidecontainsterms,writingconventions,andgraphicalelements.Familiarizing
yourselfwiththeseterms,elements,andconventionshelpsyousuccessfullyperformtasks.
Terms and Writing Conventions
Thefollowingtermsandwritingconventionsareusedinthisguide:
•Thephone:ThistermreferstotheDolbyConferencePhone.
•Tap:Thistermreferstotouchinganitemonthescreenwithyourfingerandthen
liftingyourfinger.
• Press:Thisactionreferstodepressingakeyorpressingascreenitemforasecondor
two.
•Pressandhold:Whenyoupressandholdascreenitem,youneedtotouchthescreen
forasecondortwobeforeliftingyourfinger.
•Tapsubmenus:Thisconventiondescribeshowtoaccesssubmenus.Iftheinstructions
indicatetotapSettings>Preferences>Clear Personal Data,taptheSettingssubmenu,
tapthePreferencessubmenu,andthentaptheClear Personal Datasubmenu.
•Select:Selectinganitemonthescreenreferstotappingtheitemsothatanotherscreen
opens.
•Scroll:Thisactiondescribeshowtoviewliststhatappearonmorethanonescreen.To
scrollthroughitemsorlists,touchthescreen,andthendragyourfingerup,down,
left,orright.Tostopscrolling,stopthedraggingmotion.
•Swipe:Thisactionmovesalistofitemsup,down,left,orright.Whenyouwantto
scrollquickly,swipeyourfingeracrossthescreen,eitherup,down,left,orright.To
stopyourscreenfromscrolling,pressyourfingeranywhereonthescreen.Touching
thescreenwhileitscrollsdoesnotselectanything.
• Button:Thistermreferstoanyphysicalbuttononthephoneconsole.Phonebuttons
includemicrophonemuteandvolumeupanddown.
•Heldcall:Thistermdescribesanycallthatisheld.Audioforheldcallscannotbe
heardinbothtransmitandreceivedirections.
•Activecall:Thistermreferstoanycall,includingconferencecalls,youarecurrently
in.Anactivecallhasaudioassociatedwithit.
•Actionbutton:Thistermdescribesthetouchableareathatdesignatestheactionyou
canperformontheselectedobject.
• Onscreenkeyboard:ThistermreferstotheQWERTYkeyboardthatdisplaysonthe
screen,allowingyoutoenteruppercaseandlowercasecharacters,numbers,and
specialcharacters.
• Onscreenkeypad:Thistermreferstothekeypad—allnumberkeys,theasterisk(*),
andthenumbersign(#)—thatdisplaysonthescreen,allowingyoutoenterpasscodes
orphonenumbers.
1.5 Related Documents
ForadditionalinformationabouttheDolbyConferencePhone,seethefollowing
documents:
•DolbyConferencePhoneQuickStartGuide:Thisguidedescribesthecontentsofthe
phonepackage,howtoassemblethephone,andhowtoconnectthephonetothe
network.Thequickstartguideisincludedinthephonepackage.Itisalsoavailable
fromtheDolbyConferencePhonesupportpages.
Abbreviations and Definitions
Dolby®Conference Phone User Guide 3
•DolbyConferencePhoneAdministrators’Guide:Thisguidedescribeshowtoinstall,
provision,andadministertheDolbyConferencePhone.
•DolbySatelliteMicrophonesQuickStartGuide:Thisguidesdescribesthecontentsofthe
microphonepackageandhowtoconnectthemtotheDolbyConferencePhone.The
quickstartguideisincludedinthemicrophonepackage.Itisalsoavailablefromthe
DolbyConferencePhonesupportpages.
1.6 Abbreviations and Definitions
Table 1‐1listsabbreviationsusedinthisguide.
Table 1-1 Abbreviations
Abbreviation Description
DNSDomainNameSystem
DTMF Dualtonemultifrequency
IP InternetProtocol
LDAP LightweightDirectoryAccessProtocol
PoE PoweroverEthernet
URL UniformResourceLocator
Dolby®Conference Phone User Guide 5
Chapter 2
Getting Started with the
Dolby Conference Phone
TheDolby®Conference PhoneisaninnovativedevicethatbringstheDolby Voice®
experiencetothemeetingroom.Itdramaticallyimprovesmeetingsbylettingeveryone
understandwhatisbeingsaid,easilydeterminewhoisspeaking,andparticipateasifthey
wereallinthesameroom.
Someofthekeyfeaturesofthephoneinclude:
• Extraordinaryaudioperformance
•One‐touchaccesstoBTMeetMewithDolbyVoiceserviceandtelephonyfeatures
•IntegrationwiththeCisco®UnifiedCommunicationsManager
•Built‐invoicebridgeformultiple‐participantconferencesinstandardIPtelephony
mode
• 480×272pixelgraphicalcolorcapacitivetouchscreenfeaturingsingletouchand
swipesupport
•VisualLEDindicator(blue,green,andred)
Beforeyouuseyourphone,takeafewmomentstobecomefamiliarwithitsfeaturesand
userinterface.Thischapterdetailsphonecomponents,thescreenlayoutofyourphone,
andhowtousethephonetouchscreen.
Topicsinthischapterinclude:
•DolbyConferencePhoneFeatures
•UnderstandingIcons
•NavigatingMenusandEnteringData
•UsingYourDolbyConferencePhonewithBTMeetMewithDolbyVoice
•UsingYourDolbyConferencePhoneasanIPConferencePhone
2.1 Dolby Conference Phone Features
Figure 2‐1showstheprimaryhardwarefeaturesofyourphone.
Note: Asyoureadthisguide,keepinmindthatcertainphonefeaturesareconfigurable
byyoursystemadministratorordeterminedbyyourphoneenvironment.Asa
result,somefeaturesmaynotbeenabledormayoperatedifferentlyonyour
phone.Thefiguresinthisguidemaynotdirectlyreflectwhatdisplaysoris
availableonyourphonescreen.
6Dolby®Conference Phone User Guide
Getting Started with the Dolby Conference Phone
Figure 2-1 Dolby Conference Phone Features
Thefollowinglistdescribestheimportantphonefeatures:
•LEDhalo:Visualindicatorwiththefollowingmeanings:
•BlueindicatesanactivecallconnectiontoBTMeetMewithDolbyVoice
conferencingservice.
•GreenindicatesanactivecallconnectiontoanIPPBXcall.
•Redindicatesthatyouaremuted.
•Mute:Muteslocalaudioduringcallsandconferences.TheLEDhaloisred.
•Volumeupanddownkeys:Adjustthevolumeofthespeakerandtheringer.
•Touchscreen:Thescreenistouchsensitive.Taptoselectandhighlightscreenitems.
Toscroll,touchthescreenandswipeyourfingerup,down,right,orleft.
• Microphones:Themicrophonesprovide360°and20ft(6.1m)coverage.
•Speaker:Providesringerandphoneaudiooutput.
2.2 Dolby Conference Phone Home Screen
WhentheDolbyConferencePhoneisidle—notinanactivecallorconference—thehome
screendisplays.Thefollowingfigureshowsasamplehomescreen.
Figure 2-2 Dolby Conference Phone Home Screen
Aftertwominutesofinactivityonanyscreen,thehomescreendisplaysagain.
Understanding Icons
Dolby®Conference Phone User Guide 7
2.3 Understanding Icons
Table 2‐1showsiconsthatdisplayonthephonetouchscreen.
Table 2-1 Phone Icons
Icon Description
Placeacall
Cannotplaceacallatthistime
ActivateBTMeetMeconferencing
StartorjoinaBTMeetMewithDolby
Voiceconference
PlaceanIPPBXcall
StartorjoinBTMeetMewithDolby
Voiceconference
Dialanumber
Placeanothercall
EnterBTMeetMeconferencepasscode
Activecall
Holdcall
8Dolby®Conference Phone User Guide
Getting Started with the Dolby Conference Phone
Recentcallslist
Placedcall
Receivedcall
Missedcall
Transfercall
Mergecalls
Splitcalls
Endcall
Endactivecall,andanswerincoming
call
Holdactivecall,andanswerincoming
call
Contactand/orcorporatedirectory
Phonesettings
Table 2-1 Phone Icons (continued)
Icon Description
Navigating Menus and Entering Data
Dolby®Conference Phone User Guide 9
Table 2‐2showsthedifferencebetweenunselectedandselectediconsonthephonetouch
screen.
2.4 Navigating Menus and Entering Data
Table 2‐3describeshowtonavigateyourphonescreen,selectandhighlightoptions,and
enterdata.
Warning
Morephonesettings
Table 2-2 Unselected and Selected Icons
Icon Description
Unselectedicon
Selectedicon
Table 2-3 Navigating Menus and Entering Data
Icon/Action Task
Taptoreturntothehomescreen.
Taptoreturntothepreviousscreenin
theSettingsmenu.
Tapthetouch
screen.
Selectamenuitem,contact,oraction.
Swipethetouch
screentotheleft.
Accessiconstoaddordeletecontactsin
directoriesorrecentcallslist.
Swipethetouch
screenupordown.
Scrollthroughalist.
Tapthetextentry
box.
Entertext.
Addalocalcontact.
Table 2-1 Phone Icons (continued)
Icon Description
10 Dolby®Conference Phone User Guide
Getting Started with the Dolby Conference Phone
2.5 Using Your Dolby Conference Phone with BT MeetMe with
Dolby Voice
Whenyouseeonthephonehomescreen,youareableto:
•Performthefollowingtasksasameetingparticipant:
•Joinaconference
•Muteandunmuteyourself
•Leaveaconference
•Performthefollowingtasksasachairperson:
•Setupaconference
• Manageconferences
Editalocalcontact.
Deletealocalcontact.
Saveentereddataorcconfirmaction.
Canceltextentryorexitscreenwithno
changes.
Switchtonumbersandspecial
characters.
Switchbacktolowercasecharacters.
Switchbetweenuppercaseand
lowercasecharactersandmorespecial
characters.
Enteraspace.
Deletecharacters,taporhold.
Leaveonscreenkeyboard.
Table 2-3 Navigating Menus and Entering Data (continued)
Icon/Action Task
Using Your Dolby Conference Phone as an IP Conference Phone
Dolby®Conference Phone User Guide 11
•AddanotherparticipanttoaBTconferencecall
•Setanotherparticipantasthechairperson
•Endaconference
Forinstructionsonhowtoperformthesetasks,seeChapter 3.
2.6 Using Your Dolby Conference Phone as an IP Conference
Phone
Whenyouseeonthephonehomescreen,youareableto:
•PlaceacalltoacontactreachablebytheIPPBX
•Forwardandtransfercallstoanothercontactinyourorganization
•Mergecallstocreateaconferencecall
• Managethelocalandcorporatecontactdirectories
• Managetherecentcallslistifenabled
Forinstructionsonhowtoperformthesetasks,seeChapter 4.
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