DoorBird D21 Series User manual

1
VERSION ., MIN. HW .
Installation Manual (Pages 2-27)
IP VIDEO DOOR STATION
D21x Series
Installationsanleitung (Seite 28-55)
IP VIDEO TÜRSTATION
D21x Serie

2
INSTALLATION MANUAL
Read these instructions carefully before starting to use any components.
Keep the manual so you can refer to it at a later date if required. If you hand
over the device to other persons for use, please hand over the operating
manual as well.
You can always find the most up-to-date version of the installation manual
on www.doorbird.com/support
To make things easier we use the term “device” for the product “IP Video
Door Station” and “mobile device” for a smartphone or tablet.
Liability
Every care has been taken in the preparation of this document.
Please inform Bird Home Automation GmbH of any inaccuracies or omissions.
Bird Home Automation GmbH cannot be held responsible for any technical
or typographical errors and reserves the right to make changes to the product
and manuals without prior notice. Bird Home Automation GmbH makes no
warranty of any kind with regard to the content of this document, including,
but not limited to, the implied warranties of merchantability and fitness for
a particular purpose. Bird Home Automation GmbH shall neither be liable
nor responsible for incidental or consequential damages in connection with
the furnishing, performance or use of this material. This product is only to
be used for its intended purpose.
Equipment Modifications
This equipment must be installed and used in strict accordance with the
instructions given in the user documentation. This equipment contains no
components that require service by the user. Unauthorized equipment
changes or modifications will invalidate all applicable regulatory certifications
and approvals.
Symbols used
Caution: Indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury.
Danger: Indicates a hazardous situation which, if not avoided,
will result in death or serious injury.
Warning: Indicates a hazardous situation which, if not avoided,
could result in death or serious injury.

ENGLISH
3
Notice: Indicates a situation which, if not avoided, could result
in damage to property.
Note: Indicates useful information which helps in getting the
most out of the product.
NOTICE
Hazard information
 Mounting, installation and servicing work on electrical devices may
only be performed by a qualified eletrician. Failure to observe this
regulation could result in the risk of serious damage to health or fatal
injury due to electric shocks.
 Devices with 110-240 V connection: The device may only be connected
to an easily accessible power socket outlet. The mains adapter must
be pulled out if a hazard occurs.
 For power supply, only use the original plug-in mains adapter
delivered with the device or a recommended PoE-Switch/PoE-Injector
as specified in this manual.
 Because of electrostatic charging, direct contact with the circuit
board can result in destruction of the device. Direct contact with the
circuit board must therefore be avoided at any time.
 Observe the EN 60065 resp. EN 60950 resp. EN 62368 standard.
 Do not use the device if there are signs of damage to the housing,
control elements or connecting sockets, for example, or if it
demonstrates a malfunction. If you have any doubts, please have
the device checked by an authorized expert.
 Do not open the device. This voids the warranty of the device.
The device does not contain any parts that can be maintained by the
user. In the event of an error, please have the device checked by an
authorized expert.
WARNING
Important: Indicates significant information which is essential
for the product to function correctly.

4
 For safety, approval and licensing reasons (CE/FCC/IC etc.), unauthorized
change and/or modification of the device is not permitted.
 The device is not a toy; do not allow children to play with it. Do not
leave packaging material lying around. Plastic films/bags, pieces of
polystyrene, etc. can be dangerous in the hands of a child.
 Always lay cables in such a way that they do not become a risk to
people and domestic animals.
 Voltage is applied to parts within the equipment. Do not touch any
parts that are not associated with the installation, wiring, or connection.
Electric shock could result.
 On devices which are not marked as weather-proof: Keep the device
away from water or any other liquid.
 Do not install or make any wire terminations while power supply is
plugged in. It can cause eletric shock or damage to the device.
 Before turning on power, make sure wires are not crossed or shorted.
If not, fire or eletric shock could result.
 High voltage may be present internally. Do not open the device.
Electric shock could result.
 The device is not of explosion-proof. Do not install or use near gases
or flammable materials. Fire or explosion could result.
 Do not install two power supplies in parallel to a single input. Fire or
damage to the device could result. Be sure to connect a single power
supply to the device.
 Do not connect any terminal on the device to an AC power line. Fire
or electric shock could result.
 Keep AC cord from being marred or crushed. If the AC cord is fractured,
fire or electric shock could result.
 Do not plug or unplug with wet hands. Electric shock could result.
WARNING

ENGLISH
5
 Do not put any metal or flammable material into the device.
Fire, electric shock, or device trouble could result.
 Existing wiring such as chime wiring, etc. may contain high voltage
AC electricity. Damage to the device or electric shock could result.
Wiring and installation must be done by a qualified eletrician.
 When mounting the device on a wall or ceiling, install the device in
a convenient location, but not where it could be jarred or bumped.
Injury could result.
 On devices with ground terminals, connect to an earth ground.
Otherwise fire or malfunction could result.
 On devices with plastic or real glass, do not put high pressure on
the glass. If fractured, injury could result.
 On devices with LCD, if LCD is punctured, do not allow contact
with the liquid crystal inside. Injury could result. If necessary, gargle
your mouth and clean your eyes or skin with clear water for at least
15 minutes and consult your doctor.
 Do not put anything on the device or cover the device with cloth,
silicone, glue, coating, separate covering etc. Fire or device issues
could result.
 Do not install the device in any of the following locations. Fire, electric
shock, or device trouble could result.
- Places under direct sunlight or places near heating equipment that
varies in temperature.
- Places subject to dust, oil, chemicals, hydrogen sulfide (hot spring).
- Places subject to moisture and humidity extremes, such as bathrooms,
cellars, greenhouses, etc.
- Places where the temperature is very low, such as inside a refrigerated
area or in front of an air conditioner.
- Places subject to steam or smoke (e.g. near heating or cooking surfaces).
- Where noise generating devices such as dimmer switches or inverter
electrical appliances are closeby.
- Locations subject to frequent vibration or impact.

6
 On devices with intercom, be sure to perform a call test with low
audio volume on both intercom devices. A sudden call etc. may arrive
causing for example damage to your ear.
 If the device does not operate properly, unplug the power supply.
 All devices which are not marked as weather-proof are designed for
indoor use only. Do not use outdoor.
 On devices which are marked weather-proof: Do not spray with
high-pressure water. Device issues could result.
 We do not assume any liability for damage to property or personal
injury caused by improper use or the failure to observe the hazard
information. In such cases, any claim under warranty ceases.
For consequential damages, we assume no liability!
WARNING
Safety instructions
 The device shall be used in compliance with local laws and regulations.
 Store the device in a dry and ventilated environment.
 Avoid exposing the device to shocks or heavy pressure.
 Do not install the device on unstable brackets, surfaces or walls.
Make sure the material is strong enough to support the weight of
the device.
 Use only applicable tools when installing the device. Using excessive
force with tools could cause damage to the device.
 Do not use chemicals, caustic agents, or aerosol cleaners.
 Use a clean dry cloth for cleaning.
 Use only accessories that comply with technical specification of the
device. These can be provided by Bird Home Automation GmbH.
 Use only spare parts provided by or recommended by Bird Home
Automation GmbH.
 Do not attempt to repair the device by yourself. Contact Bird Home
Automation GmbH for service matters.
NOTICE

ENGLISH
7
 Keep the device more than 1 m (3.3') away from microwave, radio, TV,
wireless router and any other wireless devices.
 On devices with intercom or built-in speaker or built-in microphone
or signal transmission functions, keep the wires more than 30 cm (12'')
away from AC 100-240 V wiring. AC induced noise and/or device
malfunction could result.
 Install the device in an area that will be accessible for future inspections,
repairs and maintenance.
 If the device is used close to a cellular phone, the device may malfunction.
 The device can be damaged if dropped. Handle with care.
 The device turns inoperative during power failure.
 On devices with intercom or built-in speaker or built-in microphone,
in areas where cellular or Radio / TV broadcasting station antennas are
closeby, the device may be affected by radio frequency interference.
 On devices with LCD screen, it must be noted in advance that the LCD
panel, though manufactured with very high precision techniques,
inevitably will have a very small portion of its picture elements always lit
or not lit at all. This is not considered a device malfunction.
 On devices with intercom, due to the environmental sound around
the device, it may hinder smooth communication, but this is not a
malfunction.
 On devices with Username/Password, the Username/Password to
access the device is the customer's responsibility. Make sure to use
password that cannot be easily guessed by a third party.
We recommend that you change the Password on a regular basis.
 We will, under no circumstances, be liable for damage that occurs due
to failures in power supply, network equipment or terminal devices;
failures due to Internet providers and cellular network providers;
failures such as disconnected lines and other losses in communication,
which makes it impossible to provide this service as well as in any way
delay this service due to any other causes outside of our responsibility;
or if an error or missing data occurs during transmission.

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Warranty Information
For information about the device warranty, see www.doorbird.com/warranty
*Only contained in certain models or configurations.
Transportation
When transporting the device, use the original packaging or
equivalent to prevent damage to the device.
NOTICE
COMPONENTS
Package Contents
DEVICE EXAMPLE WITH  CALL BUTTON
 1x Main Electrical Unit
 1x Front plate*
 1x Mounting housing (backbox)*
 1x Power supply unit (mains
adaptor) with four country-specific
adaptors
 1x RFID card
 1x RFID key fob
 1x Screwdriver
 1x Quickstart guide with
Digital Passport
 1x Installation manual
 1x Small parts
1) HDTV Video
2) Light Sensor
For night-vision mode
3) Security screws
4) Motion Sensor
5) Illuminated call button
with nameplate
The illumination is also acting
as Diagnostic LED(s).
6) Night Vision LEDs
7) Microphone
8) Loudspeaker
9) RFID Reader
Front
1
2
3
4
5
6
7
8
9

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1) Main Electrical Unit
2) Yellow cable for call button
Connected to the illuminated call
button with nameplate
3) Red cable for Module Port 1
(unused)
4) Green cable for Module Port 2
(unused)
5) Screw connection terminal
6) LAN/PoE jack
7) Nylon cord
To secure the front panel during
assembly
Inside
DEVICE EXAMPLE WITH  AND MORE CALL BUTTONS
Front
1) HDTV Video
2) Light Sensor
For night-vision mode
3) Security screws
4) Motion Sensor
5) Illuminated call buttons
with nameplate
The illumination is also acting
as Diagnostic LED(s).
6) Night Vision LEDs
7) Microphone
8) Loudspeaker
9) RFID Reader
1 6
2 7
38
49
5
5
6
7
1
2
3
4

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1) Main Electrical Unit
2) Velcro tape 1
To fix the Multi Tenant Module
temporary on the Main Electrical
Unit during assembly
3) Yellow cable for call button
(unused)
4) Red cable for Module Port 1
Connected to Multi Tenant Module
5) Green cable for Module Port 2
(unused)
6) Screw connection terminal
7) LAN/PoE jack
8) Nylon cord
To secure the front panel during
assembly
9) Velcro tape 2
To fix the Multi Tenant Module
permanently on the front plate
Inside
9
10
5
6
7
8
1
2
3
4
DoorBird
Multi Tenant Module MTM18A
10)DoorBird Multi Tenant
Module MTM18A

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1) Night Vision LEDs
2) HDTV Video
3) Microphone
4) Light Sensor
For night-vision mode
5) Security screws
6) Loudspeaker
DEVICE EXAMPLE WITH DISPLAY MODULE
AND KEYPAD MODULE
1
2
3
4
5
6
7
8
9
10
Front
7) RFID Reader
8) Motion Sensor
9) Display Module
10)Keypad Module
The illumination is also acting as
Diagnostic LED(s)
1) Main Electrical Unit
2) Yellow cable for call button
(unused)
3) Red cable for Module Port 1
Connected to the Keypad Module
4) Green cable for Module Port 2
Connected to the Display Module
5) Screw connection terminal
6) LAN/PoE jack
7) Nylon cord
To secure the front panel during
assembly
Inside
5
6
7
2
3
4
1

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DEVICE EXAMPLE WITH INFO MODULE
AND KEYPAD MODULE
1) Night Vision LEDs
2) HDTV Video
3) Microphone
4) Light Sensor
For night-vision mode
5) Security screws
6) Loudspeaker
7) RFID Reader
8) Motion Sensor
9) Info Module
10)Keypad Module
The illumination is also acting as
Diagnostic LED(s)
Front
1
2
3
4
5
6
7
8
9
10

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VIDEOS
Need help with the installation? Be sure to watch our installation videos which
can be found on http://www.doorbird.com/support
Each individual step of the installation is clearly documented in the videos.
INSTALLATION
All the steps below should be carried out carefully by a competent adult, taking
into consideration any applicable safety regulations. Please contact us directly
or seek the advice of a compeent specialist.
Please ensure that all wires used for the installation are undamaged along
their entire length and approved for this type of use.
Network speed and network components
Please ensure that the upload speed of your Internet connection is at least 0.5
Mbps. You can also carry out a speed test at any time via the DoorBird App.
The user experience is only as good as your network speed, network stability
and quality of your network components, such as your Internet Router and
WiFi access points or WiFi repeaters. Please also make sure that your network
components are no older than two years old, have been manufactured by a
well-known manufacturer, and have the latest firmware installed.
ENGLISH
Inside
1) Main Electrical Unit
2) Yellow cable for call button
(unused)
3) Red cable for Module Port 1
Connected to the Keypad Module
4) Green cable for Module Port 2
Connected to the Info Module
5) Screw connection terminal
6) LAN/PoE jack
7) Nylon cord
To secure the front panel during
assembly
5
6
7
1
2
3
4

Should these requirements not be fulfilled, it may occur, for example that the
performance of audio and video is poor or push notifications are delayed or do
not arrive on your smartphone or tablet at all.
High-speed Internet (via landline): DSL, cable or optical fibre
Network: Ethernet, with DHCP
STEP : SWITCHING OFF POWER
Switch off the power to all wires leading to the assembly location, i.e.
the door chime, electric door opener, power supply unit for the video
door station etc.
STEP : DISMANTLING THE EXISTING DOORBELL
Should there already be a doorbell or door station on the exterior wall of the
house, please dismantle it.
STEP : DETERMINING THE ASSEMBLY LOCATION
The device uses an ultra wide-angle hemispheric lens so that even when the
person is a minimum distance of 50 cm (19.68 in) away from the device, a low
installation height is sufficient. The lens is therefore not mechanically adjustable.
The camera lens should be located at an altitude of at least 125 cm (49.22 in).
You may check this prior to the final mounting.
When choosing the assembly location, consider the lighting conditions. Avoid
direct sunlight, direct backlight and reflective surfaces.
Do not expose the device to direct sunlight. The housing temperature
can exceed the maximum allowed temperature limit. This can result
in damage of electric and mechanic components of the device and
injuries especially when touching exterior parts of the device. White
and bright silver-colored front plates absorb less sunlight than dark
ones.
An image sensor must not be exposed to direct sunlight for an
extended period of time. Direct sunlight will “blind” the camera
and may permanently bleach the small color filters on the image
sensor chip.
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NOTICE
NOTICE

Any defects caused by direct sunlight is not covered by warranty.
The network cable between the device and the PoE-Switch/PoE-Injector/Inter-
net Router can have a maximum length of 80 meters/262 feet (IEEE 802.3).
If you have only two wires available at the assembly location, you
may use of the “DoorBird 2-Wire Ethernet PoE Converter A1071”,
sold separately. It allows you to transfer network data (Ethernet) and
power (PoE) with a simple two-wire cable over long distances. For
example; existing buildings with a simple two-wire bell wire can be
equipped with network technology without having to retrofit any
network cables.
STEP : REMOVING THE FRONT PLATE
Remove the front plate carefully using the screw driver provided with the
device from the mounting housing (backbox).
15
ENGLISH
1.) Turn out the
security screws for
1 cm
2.) Pull down the
front panel.
3.) Pull the front panel
towards you.
1cm

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STEP : ASSEMBLING THE MOUNTING HOUSING
Assemble the mounting housing (backbox) to the wall. You can find detailed
drawings and measurements of the device in the corresponding datasheet of
the device.
If you must drill holes in a wall, insert screws into a wall or lever up a
wall, ensure that no cables or mains (gas, water, etc.) are to be found
in the wall..
STEP : POWER SUPPLY OPTIONS
The device can be powered using the power-supply unit (mains adaptor)
supplied with it (Option 1) or via PoE (Power over Ethernet) using a network
cable (Option 2). The device can be alternatively also be supplied with power
using a DIN-rail power supply unit that you can obtain direclty from us.
The device does not use battery power.
Option 1: Power supply using the power-supply unit (mains adaptor)
The power supply unit (mains adaptor) supplied with the device has a 300 cm
long cable with two insulated wires.
Do not plug the power supply unit into the wall socket yet. Only use
the power supply unit provided along with the device, or a DIN-rail
power supply unit that you can obtain from us separately, since this
has been specially stabilized electrically and is equipped with an
integrated audio interference reduction device. Other power supply
units may destroy the device or cause poor transmission quality.
The warranty expires automatically if you use a different power
supply unit.
Option 2: Power supply via PoE
To power the device via a PoE-Switch (e.g. D-Link DGS-1008P) or PoE-Injector
(e.g. DoorBird Gigabit PoE Injector A1091) in accordance with the PoE standard
IEEE 802.3af Mode A, the four wires bearing the numbers 1, 2, 3 and 6 of a
Cat.5 cable or better are to be used. A Cat.5 cable or better must be used as
network signals can only be transmitted over completely insulated, shielded
and twisted cables. If you use PoE as a source of power the four wires for PoE
then simultaneously form the data link. The device won’t start if your PoE-
Switch/PoE-Injector does not support the PoE Standard IEEE 802.3af Mode A
(see Diagnostic-LED and Diagnostic-Sounds).
1. Disconnect the PoE-Switch or PoE-Injector from the power grid.
2. Run the network cable to the installation location of the device.
NOTICE

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STEP : CONNECTING THE DEVICE
It is possible to connect the cables and wires to the device conveniently and
safely via labelled connection ports. You can connect all necessary cables
and wires to the device now. Please remove any cables and wires from the
connection ports of the device that you do not need. Remove about 5 mm of
insulation material at the end of the wires that you would like to connect to
the green screw connection terminal of the device.
Handle the front plate with care. The surface of the front plate could
be scratched or otherwise damaged if handled without care.
You can use the nylon cord to
temporary fix the front plate to the
mounting housing (backbox) while
connecting the cables and wires to
the device.
ENGLISH
LAN/POE
REL1 REL2 BELL 15VDCEXT

PORT DESCRIPTION
LAN/POE RJ45 jack to connect a standard Network cable Cat.5
or better, coming from the Internet Router/PoE-Switch/
PoE-Injector.
Do not power the device simultaneously via
the power supply from the power supply unit
(mains adaptor) and the power supply via PoE.
REL1, REL1 Bi-stable latching relay #1, max. 1-24 V DC/V AC,
1 Ampere. Security feature: The relay keeps its state even
in the case of loss of power. You can configure the
default state of the relay (open/close) via the DoorBird
App. These ports can be used to connect e.g. an electric
door opener. The device does not supply power to the
connected device. The power supply for the electric door
opener must be installed separately.
When wiring an electric door opener directly
to a door station, there is a risk that the
electric door opener could be tampered by
unauthorized third parties (e. g. by breaking
the door station and short-circuiting the
wiring of the door opener). Therefore, we
generally recommend the use of a remote
safety relay mounted indoors (e. g. DoorBird
I/O Door Controller A1081) for wiring an
electric door opener for a more secure
installation in your home.
REL2, REL2 Bi-stable latching relay #2, max. 1-24 V DC/V AC,
1 Ampere. Security feature: The relay keeps its state even
in the case of loss of power. You can configure the
default state of the relay (open/close) via the DoorBird
App. These ports can be used to connect e.g. an electric
door opener. The device does not supply power to the
connected device. The power supply for the electric door
opener must be installed separately.
When wiring an electric door opener directly
to a door station, there is a risk that the
electric door opener could be tampered by
unauthorized third parties (e. g. by breaking
18
REL2
REL2
REL1
REL1
NOTICE

the door station and short-circuiting the
wiring of the door opener). Therefore, we
generally recommend the use of a remote
safety relay mounted indoors (e. g. DoorBird
I/O Door Controller A1081) for wiring an
electric door opener for a more secure
installation in your home.
BELL, BELL We offer feature-rich IP door chimes (e.g. DoorBird
A1061W), which can be securely connected via your
network (LAN / WIFI / WAN) to this device. Alternatively
you can connect a conventional door chime using this
relay contact.
This relay contact is only relevant for devices
with just one call button.
Switching relay, max. 1-24 V DC/V AC, 1 Ampere. The
relay contact can be used to connect a conventional
door chime. The device does not supply power to the
connected door chime. The power supply for the door
chime must be installed separately. Should you have
any questions, please contact the manufacturer of your
door chime. You can find compatible door chimes at
www.doorbird.com/support
Some door chimes operate with
110-240 V DC/V AC. Do not connect such
door chimes to this relay contact. The device
is immediately destroyed and life-threatening
injuries can occur.
EXT, EXT Door opener button, max. 0 V DC/V AC,
0 Ampere. These ports can be used to connect e.g. a
door opener button inside the home. It will trigger the
first bi-stable latching relay of the device (REL1, REL1).
Please make sure to add no voltage on these
ports. Extra voltage may destroy the device
immediately.
19
BELL
BELL
EXT
EXT
NOTICE
NOTICE
ENGLISH

20
15 VDC - 15 V DC Power supply input, negative pole (-). Please
connect the black wire of the power supply unit (mains
adaptor) supplied with the device here, if you do not
power the device using PoE.
Do not power the device simultaneously via
the power supply from the power supply
unit (mains adaptor) and the power supply
via PoE.
15 VDC + 15 V DC Power supply input, positive pole (+). Please
connect the red wire of the power supply unit (mains
adaptor) supplied with the device here, if you do not
power the device using PoE.
Do not power the device simultaneously via
the power supply from the power supply
unit (mains adaptor) and the power supply
via PoE.
NOTICE
NOTICE
Please take care when connecting the cables and wires. Connecting
the cables and wires the wrong way may damage the device. Wires
without insolation material must not protrude out of the green screw
connection terminal, it may lead to electrical short and damage the
device.
The yellow, green, and red cables that lead out from the side of the
Main Electrical Unit must only be used to connect components
certified by Bird Home Automation.
NOTICE
NOTICE