Doro IP500PBXW User manual

ip500pbxw
Owner’s Manual

Administration Manual ip500pbxw – English
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Table of Contents
1Introduction................................................................................................................................. 4
Conformance.................................................................................................................................................................4
Important Safety instructions.........................................................................................................................................4
Features.........................................................................................................................................................................6
Basic Requirements ......................................................................................................................................................6
Using this Document .....................................................................................................................................................7
2Getting to know your ip500pbxw................................................................................................ 8
Parts Check ...................................................................................................................................................................8
Front Panel ....................................................................................................................................................................9
3Connecting Your System ......................................................................................................... 10
Step 1: Placing your system unit................................................................................................................................10
Step 2: Connect your telephones and PSTN Line(s).................................................................................................11
Fit the Cable Cover over the phone connections.......................................................................................................11
Step 3 Internet Access Connections ..........................................................................................................................11
Step 4 Connect the Power ..........................................................................................................................................12
Step 5 ip520c DECT Phones......................................................................................................................................13
Step 6 Connecting to the Internet ...............................................................................................................................14
Cabling ip520c phones................................................................................................................................................17
Cabling Standard telephones .....................................................................................................................................17
Wall Mounting the Ip500pbxw.....................................................................................................................................17
ip520c phone connections (underside of phone) .......................................................................................................17
Attaching the ip520c phone desk plinth......................................................................................................................18
Wall-mounting a ip520c phone ...................................................................................................................................18
Power Fail Telephone .................................................................................................................................................19
4Basic programming using the Management Application ......................................................... 19
Basic PABX Settings...................................................................................................................................................20
Basic Router Configuration for an ADSL connection.................................................................................................24
Basic Router Configuration for a Cable Modem connection .....................................................................................24
Date & Time Settings ..................................................................................................................................................25
5Using Your ip500pbxw Phone System .................................................................................... 27
System Description .....................................................................................................................................................27
Introduction to your ip500pbxw Phones .....................................................................................................................27
System ip520c phone..................................................................................................................................................29
Using the DECT Handset............................................................................................................................................33
ip520c– Basic Call Features .......................................................................................................................................36
Using a Standard or DECT Handset ..........................................................................................................................41
Additional Call Features ..............................................................................................................................................44
Outgoing VoIP Calls....................................................................................................................................................47
Station Set-Up options ................................................................................................................................................48

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Incoming Call Handling ...............................................................................................................................................49
Using Voicemail...........................................................................................................................................................50
Remote Notification of Voice Messages.....................................................................................................................53
Programming Additional System Options ..................................................................................................................56
6Connecting to the Internet........................................................................................................ 57
Types of Internet Access.............................................................................................................................................57
Configuring a PPPoE ADSL connection ....................................................................................................................57
Configuring a PPPoA ADSL connection ....................................................................................................................60
Configuring a DHCP ADSL connection – RFC 1483.................................................................................................60
Changing the ADSL Modem Operating Mode ...........................................................................................................63
Connecting to an External ADSL Modem, Cable Modem, LAN, WAN or add a host to the DMZ ...........................63
Password .....................................................................................................................................................................66
DHCP Server...............................................................................................................................................................67
Addressing...................................................................................................................................................................70
Changing the LAN IP address and subnet mask.......................................................................................................70
7PABX Configuration using the web interface........................................................................... 72
Incoming Ringing.........................................................................................................................................................73
System Settings...........................................................................................................................................................74
Station Settings ...........................................................................................................................................................77
Line Settings ................................................................................................................................................................81
Line Divert....................................................................................................................................................................83
Class of Service...........................................................................................................................................................83
Timers ..........................................................................................................................................................................85
Outgoing VoIP Calls....................................................................................................................................................86
CDS Routes.................................................................................................................................................................88
Outgoing Restriction....................................................................................................................................................89
8Advanced Router Settings ....................................................................................................... 91
VoIP Settings...............................................................................................................................................................91
Wireless Setup / Security ............................................................................................................................................94
Firewall.......................................................................................................................................................................102
Diagnostics ................................................................................................................................................................113
Firmware Update.......................................................................................................................................................118
System Resets ..........................................................................................................................................................120
AConfiguring Your ip500pbxw via the ip520c........................................................................... 122
To enter system programming..................................................................................................................................122
System Setup Options ..............................................................................................................................................122
Using Voicemail.........................................................................................................................................................130
Programming Additional System Options ................................................................................................................134
Miscellaneous system configuration options............................................................................................................134
To configure PSTN Lines..........................................................................................................................................136
To set system timers .................................................................................................................................................137
To reset your system.................................................................................................................................................138

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BCordless Phone Detailed Instructions.................................................................................... 139
CIP Addresses, Network Masks & Subnets ............................................................................. 148
IP Addresses .............................................................................................................................................................148
Subnet masks............................................................................................................................................................149
DGlossary ................................................................................................................................. 150
EConfiguring your PCs ............................................................................................................. 155
Configuring Ethernet PCs .........................................................................................................................................155
FTroubleshooting...................................................................................................................... 159
Cannot browse the Internet.......................................................................................................................................159
Troubleshooting your Cordless Phone .....................................................................................................................162
Troubleshooting the PABX........................................................................................................................................163
Connecting to an external modem............................................................................................................................164
Support ......................................................................................................................................................................164

Administration Manual ip500pbxw – English
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1 Introduction
Congratulations on becoming the owner of the Doro ip500pbxw combined voice & data communications system. You will
now be able to access the Internet using your high-speed DSL connection, share your phone connection between fixed &
cordless handsets and access the latest in ‘Voice over IP’ services.
This User Guide will show you how to connect Doro ip500pbxw gateway, and how to customize the configuration to get the
most out of your new product.
Conformance
Declaration of conformity
Doro hereby declares that the products Doro ip500pbxw, Doro ip510w and Doro ip520c conforms to the essential
requirements and other regulations contained in the directives 1999/5/EC (R&TTE), 2002/95/EC (ROHS). A copy of the
manufacturer’s declaration is available at www.doro.com/dofc
Important Safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire,
electric shock, and injury to persons, including the following:
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.
Do not use this product near water (for example, in a wet basement).
Do not place this product on an unstable cart, stand, or table. The product can fall, causing serious damage to the product.
Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from overheating; these
openings must not be blocked or covered. This product should never be placed near or over a radiator or heat register. This
product should not be placed in a built-in installation unless proper ventilation is provided.
This product should be operated only from the type of power source indicated in the manual. If you are not sure of the type
of power source to your building, consult your dealer or local Power Company.
The mains power socket outlet must be located near the product and must be easily accessible to allow plugging/unplugging.
Do not allow anything to rest on the power cord. Do not locate this product where persons walking on it will abuse the cord.
Do not use a station cord with this product’s AC power cord. The AC outlet for this product should not be used for any other
electrical equipment.
Never push objects of any kind into this product through cabinet slots as they can touch dangerous voltage points or short
out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some
service or repair work is required. Opening or removing covers can expose you to dangerous voltages or other risks.
Incorrect re-assembly can cause electric shock when the product is subsequently used.
Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
When the power supply cord or plug is damaged or frayed.
If liquid has been spilled into the product.
If the product has been exposed to rain or water.
If the product does not operate normally by following the operating instructions.
Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls can
result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
If the product has been dropped or the cabinet has been damaged.

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If the product exhibits a distinct change in performance.
Avoid using a telephone (other than a cordless type) during an electrical storm. There can be a remote risk of electric shock
from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Save These Instructions.

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Features
The list below contains the main features of the system and may be useful to users with knowledge of networking protocols.
If you are not an experienced user, the chapters throughout this guide will provide you with enough information to get the
most out of your System.
Features include:
Support for 2 external PSTN lines & 2 VoIP channels.
Connection of up to 4 wired phone sets.
DECT base station supporting 4 cordless stations.
Advanced phone system features with voicemail.
Internal DSL modem for high-speed Internet access.
10/100Base-T Ethernet router to provide Internet connectivity to all computers on your LAN.
Wireless access via wireless network card and wireless security features.
Network address translation (NAT) functions to provide security for your LAN.
Network configuration through DHCP Server and DHCP Client.
Services including IP route and DNS configuration, RIP, and IP and DSL performance monitoring.
User-friendly configuration program accessed via a web browser.
Basic Requirements
In order to use all the features of the system, you must have the following:
An ADSL service up and running on your telephone line (or other type of Internet access with Ethernet connection).
One or more computers each containing an Ethernet card (10Base-T/100Base-T network interface card (NIC)).
For system configuration using the supplied web-based program: a web browser such as Internet Explorer v4 or later, or
Netscape v4 or later. Note that version 4 of each browser is the minimum version requirement – for optimum display quality,
use Internet Explorer v5, or Netscape v6.1.
Note
You do not need to use a hub or switch in order to connect more
than one Ethernet PC to your System. Instead, you can connect
up to four Ethernet PCs directly to your System using the ports
labelled on the rear panel.

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Using this Document
Notational conventions
Acronyms are defined the first time they appear in the text and also in the glossary.
The term LAN refers to a group of Ethernet-connected computers at one site.
The term WLAN refers to a group of Wireless-connected computers at one site.
Typographical conventions
Displaytext is used for items you select from menus and drop-down lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted by the program, and to emphasise important points.
Special messages
This document uses the following icons to draw your attention to specific instructions or explanations.
Note
Provides clarifying or non-essential information on the current topic.
Definition
Explains terms or acronyms that may be unfamiliar to many
readers. These terms are also included in the Glossary.
WARNING
Provides messages of high importance, including messages
relating to personal safety or system integrity.

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2 Getting to know your ip500pbxw
Parts Check
In addition to this document on CD, your package should arrive containing the following:
1 ip500pbxw Unit
1 Power Supply ip500pbxw
(PSU)
1 Blue (Ethernet WAN) cable
RJ-45
1 Documentation Pack 1 Cordless handset & charger
(Optional)
1 Yellow (Ethernet LAN)
cable RJ-45
1 Main distributor frame cover
(MDF)
1 Grey line cable
(RJ-11 to RJ11)
1 Violet ADSL cable
(RJ-11 to RJ-11)
1 Splitter

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Front Panel
The front panel contains a ‘Page’ button and lights called Light Emitting Diodes (LEDs) that indicate the status of the
system. Pressing the ‘Page’ button rings all the cordless handsets registered to the system.
Label Color Function
Power Off Power not connected to the system
Red Powering up or system malfunction
Flashing
Red/Green
Cordless phone registration mode
Green Power on
Ethernet Off No device connected to the LAN
Solid Green
Powered device connected to the LAN
DSL Green
Flashing slowly
ADSL line not connected
Green flashing
fast
ADSL line connected and synchronising
Green.
(Occasional
flicker)
ADSL line connected and synchronised
Internet Off ADSL line not connected
Red System attempted to make an IP connection and
failed. Usually indicates that the Internet User Name
or Password is incorrect.
Solid Green System is IP connected and no traffic is detected
Flashing
Green
System is IP connected and traffic is detected
Wireless Off Wireless LAN is disabled
Solid Green
Wireless LAN is enabled
Flashing
Green
Wireless LAN is active with traffic in either
direction

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3 Connecting Your System
These instructions are a guide to the installation and basic configuration of the system.
Step 1: Placing your system unit
Environment
The system must be located in dry area and not exposed to excessive levels of heat, dust, damp or high humidity. The
system should not be located near sources of electromagnetic radiation, such as large electrical systems, electrical motors,
lift machinery, electric arc welders, refrigerators, air conditioners, etc.
Power point locations
The system requires its own dedicated power point. Do not share the power point with large current appliance such as air
conditioners, photocopiers, fridges, fax machines etc.
A station power cord should not be used to reach the power point.
Telephone line socket locations
Two PSTN phone lines can be connected to the system. You will need to identify were these sockets are. If these sockets
are not located in the near vicinity of where you require the system, additional cabling is required.
Locating the unit for optimum wireless coverage
The unit is equipped with two wireless transmitters. There is one transmitter for DECT phones and one for a wireless LAN
that allows PCs to communicate over a wireless connection.
The range of the cordless phones and wireless LAN is affected by the orientation of the system, the number of solid walls
between the unit and the cordless phones or wireless PCs, and / or other interfering signals in the environment.
For best results locate the unit on the ground floor with the front of the unit facing towards the desired working area. The
range of the wireless LAN is shorter than the cordless phones so the areas where wireless PCs are used will, in most
cases, determine the optimum location for the unit.
DECT Range
The line of sight range between the system DECT transmitter and the DECT phones is 300m. This range is achieved in a
perfect environment with nothing between the system and the DECT handset. This range is reduced when used indoors by
the factors mentioned above. The symbol on your handset indicates when you are in range. If you move too far away
from the system during a call your phone will sound an alert tone and will flash.
Wireless LAN range
The line of sight range between the Wireless LAN transmitter and a wireless PC is 30m. This range is achieved in a perfect
environment with nothing between the system and the PC. This range is reduced when used indoors by the factors
mentioned above.
ip520c featurephone’s location
The ip520c phones have a 3m cord. This means that the ip520c phones can be up to 3 meters from the system before
additional telecommunications cabling is required. See the cabling instructions on page 17.

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Step 2: Connect your telephones and PSTN Line(s)
Connect the wired telephones to the Unit
If your system has come with a ip520c phone please plug this into the socket labelled ‘Extn. 20’ on the back of the system.
Otherwise plug your standard phone into the ‘Extn. 20’ socket
If you are installing additional wired telephones connect them to the ‘Extn. 21’ – ‘Extn. 23’ sockets.
Plug in your PSTN Line(s)
Plug the grey phone line cable into to the Line 1 socket at the back of the system unit. The other end of the grey cord is
plugged in to the phone socket on the wall or the ADSL filter. If you have a second line please plug the other grey line cable
into the Line 2 socket.
Fit the Cable Cover over the phone connections.
-
Step 3 Internet Access Connections
Connecting to an ADSL Line
Plug one end of the violet ADSL cable into the ADSL socket on the splitter.
Plug the ADSL filter into the telephone socket on the wall.
Plug the other end of the violet ADSL cable into the socket labelled ‘DSL’ at the back of the system.
Plug Line 1
here
Plug line
2 here Plug the grey
cord from the
featurephone
here
Locate the lower pins
first

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Step 4 Connect the Power
Power up the unit by connecting the AC power adapter to the system, connect the adapter to the power point and turn on
the power point.
Note
The power cable is designed so that it will only fit into one socket
on the back of the system unit. Do not force the plug into the
socket.
It takes approximately 1 minute for the system to initialise. Wait until the power LED on the front of the system unit is a
steady green light.
You can make telephone calls now.
WARNING
If you have one PSTN line only you need to change the system
programming so that the unequipped line position is not used. If
this is not done every second time you dial 0 for a line the call will
fail.
Programming instructions for ip500pbxw with one PSTN line.
1. From the programming station (by default, it is station 20), press , located on the top left-hand side of the
display of the ip520c phone.
2. Press the Scroll Down Key (Ô) until Systemprogramming is displayed and select.
3. Enter the System Programming Password and select Lines.
4. Press the Scroll Down Key (Ô) until Equippedlinesis displayed.
5. Select
Line2. The symbol beside line 2 changes from ‘♦‘ to ‘◊‘ indicating the line is not equipped.
Note
If you do not have a ip520c phone see the ‘PABX Configuration
using the web interface’ section in the Owner’s manual for
instructions on programming the number of equipped lines

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Step 5 ip520c DECT Phones
Assemble your ip520c DECT Phone
Place the 2 rechargeable NiMH batteries size AAA 1.2V 750mAh (included), observing their polarities, into the battery
compartment of the handset. Slide the battery door firmly into place.
Place the handset on the charger unit and let the batteries charge for a full 14 hours before using it for the first time. The
handset may get warm during initial charge.
Register the DECT phones.
Press the ‘Page’ button for 4 seconds. This button is located on the front of the system. This places the system in
registration mode for 30 seconds.
Note
You will know that the system is in registration mode when the
power led flashes red and green
On the DECT handset, press REG on the DECT phone
Press OK for REGISTER
Enter the PIN number of 1234
Press OK
The DECT handset is now registered to the system
Note
Pressing the ‘Page’ button normally (for less than 2 seconds)
rings all DECT phones registered to the system. This can be
used to locate misplaced DECT phones.
Safety precautions:
Do not allow the DECT handset to come into contact with liquids or moisture.
Do not allow the charging contacts or the battery to come into contact with conductive materials.
Do not use the handset in an explosive hazard area such as where there is gas leaking.
Because the DECT handset works by sending radio signals between the base unit and the handset, wearers of hearing
aids may experience interference in the form of a humming noise.
We advise that the DECT handsets should not be used near intensive care medical equipment or by persons with
pacemakers.
Your DECT handset can interfere with electrical equipment such as answering machines, TV and radio sets, clock radios
and computers if placed too close. It is recommended that you position the System at least one meter from such appliance
WARNING
Use only the mains adapter supplied with the DECT handset. Incorrect
adapter polarity or voltage can seriously damage the DECT Handset.
Input: 230 VAC 50 Hz Output: 9 VDC 300 mA.
WARNING
THERE IS A RISK OF EXPLOSION IF THE BATTERY IS REPLACED
BY AN INCORRECT TYPE. Never use non-rechargeable batteries. Use
two rechargeable NiMH batteries, size AAA 1.2V 750mAh (HR10/44)
only. NiMH batteries must be disposed of in accordance with the
applicable waste disposal regulations.

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Step 6 Connecting to the Internet
Connect the yellow LAN cable to the LAN connector on your PC.
Connect the other end of the yellow cable to the Ip500pbxw.
Open a Web Browser such as Internet Explorer or similar on the PC.
Go to the Management Application of your System by entering the following address into the web browser,
http://192.168.1.1
The following Log In screen is displayed
Note
If the Log-in screen is not displayed, go to Appendix E - PC Configuration,
and check the following settings:
•Your PC is set up to automatically obtain an IP address on page 155.
•Your Browser is set up not to use a proxy server on page 157.

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The user name is admin and the password is admin. The welcome page is displayed
Click on RouterConfiguration on the left-hand side menu
Select ADSLModem
The current ADSL modem settings are shown. The default settings are PPPoA with a VPI of 8 and VCI of 35. No
Username or Password is set. Check the settings supplied by your Broadband service provider. These may not be the
same as the default setting and may need to be changed.

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Select ChangetheADSLModemsettingshere. The following page is displayed: -
Select the type of connection from the list supplied. The selection of PPPoA or PPPoE is described here.
If the Access method is DHCP (RFC 1483) please go to page 60. If the Access method is Manual please go to page 61.
When PPPoA is selected the following screen is displayed
Enter the Username and Password as supplied by your service provider for Internet Access. Select Next.
Enter the VPI and VCI settings supplied by your service provider.
Confirm the configuration by selecting ConfirmChanges.
Your Broadband service is now setup. However it may take several minutes for the service to synchronise before you can
start browsing.
Once the DSL LED has gone solid green with an occasional flicker and the Internet LED is solid or flashing green your
System is ready to browse the Internet.
If the Internet LED is Red check the Username and Password.
Continue with programming as described on Page 19.

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Cabling ip520c phones
The ip520c phones can be connected directly to the system using the telephone cord. If you wish to locate the phone
further away from the System you can do so by running telephone cable and using telephone sockets.
Four wires are needed to connect the Feature phones
Cabling Standard telephones
Standard telephones can be connected directly to the system using the telephone cord. If you wish to locate the phone
further away from the System you can do so by running telephone cable and using telephone sockets. It is recommended
that two pair cable is used with the same connections as for a ip520c phone. You can however use a single pair.
Socket Pin Out Function RJ11 pinout
A Speech Pin 3
B Speech Pin 4
Wall Mounting the Ip500pbxw
The Ip500pbxw can be wall mounted. Secure the two supplied screws, vertically positioned 150 mm apart.
ip520c phone connections (underside of phone)
Socket Pin Out Function RJ11 pinout
A Speech Pin 3
B Speech Pin 4
C Data Pin 2
D Data Pin 5
Headset Port
Data Port
Handset connecto
r
Line cord connecto
r

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Attaching the ip520c phone desk plinth
The desk plinth allows you to mount the ip520c phone at two angles.
Wall-mounting a ip520c phone
The phone plinth is inverted on the base to wall mount the phone.
Locate, drill and plug the 2 screw locations as shown below. The holes should be deep enough to accept a 2.5 cm screw.
Insert the two screws leaving sufficient space to clip the base over them. Locate the phone and base over the screws.
Wall hook when the
featurephone is in a 20
de
g
rees or 35 de
g
rees
Wall hook when the
featurephone is wall
mounted.
Wall mount Plinth
p
osition
Plinth position 20 °
Plinth position 35°
6 inches
Line cord rails
152mm

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Power Fail Telephone
Connect a standard analogue telephone to the Power Fail connector. When the System is switched off the first analogue
line (Line 1) is switched through to this phone and you can make and receive calls on it until the power is restored.
4 Basic programming using the Management Application
The System includes a series of Web management pages that provide an interface to the software installed on the system.
It enables you to configure the system by accessing the Management application through your web browser from any PC
connected to the system via the wired or wireless LAN.
Note
By default the Wireless network card in the ip500pbxw is
disabled. This is as a security measure to prevent unauthorised
access to the system. To turn the Wireless network on, see Page
94.
Open a Web Browser such as Internet Explorer or similar on the PC.
Go to the Management Application of your system by entering the following address into the web browser,
http://192.168.1.1
The following Log In screen is displayed
Enter your user name and password.
The first time you log into the program, use these defaults:
User Name: admin
Password: admin
Note
You can change the password at any time or you can configure
your system so that you do not need to enter a password. See
Password on page 66
Click OK. The Welcome page is displayed: