AT&T Synapse SB67040 User manual

Synapse
™
User’s Guide
© 2010-2011 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered.” are trademarks of AT&T Intellectual
Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse™ is a trademark of Advanced American Telephones. Issue 4.0 1/11

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Synapse User’s Guide
C ONTENTS
Preface......................................................................................................................................................................11
Topic Navigation ........................................................................................................................................................................................................................................12
Text Conventions .......................................................................................................................................................................................................................................14
Deskset and Optional Cordless Handset Menu Navigation.................................................................................................................................15
Additional Documentation ....................................................................................................................................................................................................................15
Overview ..................................................................................................................................................................16
SB67030 Deskset.......................................................................................................................................................................................................................................20
Deskset Description.................................................................................................................................................................................................................20
Deskset Idle Screen.................................................................................................................................................................................................................21
Deskset Soft Keys.....................................................................................................................................................................................................................22
Deskset Idle Screen Soft Keys...................................................................................................................................................................................22
Deskset Status Indicators.....................................................................................................................................................................................................23
Deskset Call Appearances ...................................................................................................................................................................................................24
Deskset Call Appearance Icons ................................................................................................................................................................................25
Deskset Call Appearance Operation ......................................................................................................................................................................26
Deskset Call Appearance Timer................................................................................................................................................................................27
Deskset Call Appearance LEDs .................................................................................................................................................................................27
Deskset Hard Keys ...................................................................................................................................................................................................................28
Deskset Dial-Pad Entry ..........................................................................................................................................................................................................29
Deskset Confirmation Screens...........................................................................................................................................................................................30
Deskset Notification Screens..............................................................................................................................................................................................30
Using the Deskset Speakerphone ....................................................................................................................................................................................31
Using Deskset Help Screens ...............................................................................................................................................................................................31
Auto Attendant Information................................................................................................................................................................................................32
Caller Options ............................................................................................................................................................................................................................32

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Synapse User’s Guide
[Handset] SB67040 Cordless Handset (Optional) ....................................................................................................................................................................33
[Handset] Cordless Handset Description.....................................................................................................................................................................34
[Handset] Cordless Handset Liquid Crystal Display (LCD) ..................................................................................................................................36
[Handset] Cordless Handset LCD Screen Types..............................................................................................................................................37
[Handset] Cordless Handset Soft Keys .........................................................................................................................................................................39
[Handset] Cordless Handset Screen Icons..................................................................................................................................................................39
[Handset] Using the Cordless Handset Speakerphone.........................................................................................................................................41
[Handset] Switching Between Deskset and Cordless Handset ........................................................................................................................42
[Handset] To switch a call from Deskset to Handset:..................................................................................................................................42
[Handset] To switch a call from Handset to Deskset: ..................................................................................................................................42
[Handset] SB67030 Deskset/SB67040 Cordless Handset Comparison.......................................................................................................43
[Handset] Cordless Handset Battery Charging.........................................................................................................................................................45
[Handset] Cordless Handset Low Battery Notification ................................................................................................................................46
[Handset] Cordless Handset Power Saver..........................................................................................................................................................46
[Handset] Cordless Handset Link Loss Notification ...............................................................................................................................................47
[Handset] Searching a List Using the Cordless Handset Dial Pad .........................................................................................................48
[Handset] Dial-Pad Entry.............................................................................................................................................................................................49
[Headset] TL7600 Cordless Headset (Optional)........................................................................................................................................................................50
[Headset] Cordless Headset Description .....................................................................................................................................................................51
[Headset] Cordless Headset Operation........................................................................................................................................................................52
[ATA] Analog Terminal Adapter (ATA - Optional).....................................................................................................................................................................54
Web Interface..........................................................................................................................................................55
Accessing the Web User Interface (WebUI).................................................................................................................................................................................56
Basic Settings ..............................................................................................................................................................................................................................................58
Extension Directory...................................................................................................................................................................................................................................60
Quick-Dial Keys...........................................................................................................................................................................................................................................64
Voicemail Distribution .............................................................................................................................................................................................................................65
Help ..................................................................................................................................................................................................................................................................69

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Synapse User’s Guide
Settings.....................................................................................................................................................................70
Deskset Menu ..............................................................................................................................................................................................................................................71
Deskset Settings.........................................................................................................................................................................................................................................72
Display............................................................................................................................................................................................................................................73
Sounds ...........................................................................................................................................................................................................................................74
Preferred Audio .........................................................................................................................................................................................................................75
User Settings................................................................................................................................................................................................................................................76
Greetings ......................................................................................................................................................................................................................................78
Recording a Greeting.....................................................................................................................................................................................................79
Call Forward All and Call Forward–No Answer ........................................................................................................................................................80
Call Fwd All – Mailbox ..................................................................................................................................................................................................82
Call Fwd All – Extension ..............................................................................................................................................................................................83
Call Fwd All – Outside Phone Number.................................................................................................................................................................84
Automatic Answering .............................................................................................................................................................................................................85
Voicemail Memory....................................................................................................................................................................................................................86
Name Recording .......................................................................................................................................................................................................................87
[Handset] Registering an Optional Cordless Handset ..........................................................................................................................................90
[Headset] Registering an Optional Cordless Headset...........................................................................................................................................92
[Handset, Headset] Deregistering a Cordless Accessory ...................................................................................................................................93
[Handset] Cordless Handset Deregistration from the Cordless Handset ...........................................................................................94
[Handset, Headset] Cordless Accessory Registration and Deregistration Issues...................................................................................95
Password.......................................................................................................................................................................................................................................96
Change User Password.................................................................................................................................................................................................97
Admin Settings............................................................................................................................................................................................................................................98
Deskset Information .................................................................................................................................................................................................................................99
Using Do Not Disturb (DND).............................................................................................................................................................................................................. 100
Operator Auto-Attendant Settings ................................................................................................................................................................................................ 101
[Handset] Cordless Handset Settings.......................................................................................................................................................................................... 102
[Handset] Setting Contrast .............................................................................................................................................................................................. 103
[Handset] Setting the Sounds ........................................................................................................................................................................................ 104
[Handset] Using the VOLUME key to set the Ringer and Voice Volume ......................................................................................... 105

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Synapse User’s Guide
[Handset] Setting the Cordless Handset to Factory Default .......................................................................................................................... 107
[Handset] Viewing the Product ID................................................................................................................................................................................ 108
Accessing Items in Lists ......................................................................................................................................109
Accessing Voicemail.............................................................................................................................................................................................................................. 110
Accessing the Directory ...................................................................................................................................................................................................................... 112
Accessing the Call Log ....................................................................................................................................................................................................................... 113
The Extension List .................................................................................................................................................................................................................................. 114
Accessing the Extension List ........................................................................................................................................................................................... 115
Accessing the Quick-Dial List........................................................................................................................................................................................................... 116
Editing Quick Dial.................................................................................................................................................................................................................. 117
The Redial List.......................................................................................................................................................................................................................................... 118
Accessing the Redial List................................................................................................................................................................................................... 119
Storing Redial Entries.......................................................................................................................................................................................................... 120
Deleting Redial Entries ....................................................................................................................................................................................................... 121
Searching the Directory or Extension Lists Using the Dial Pad ...................................................................................................................................... 122
[Handset] Accessing and Managing Items in Lists with the Cordless Handset...................................................................................................... 123
[Handset] Accessing the Voicemail List .................................................................................................................................................................... 124
[Handset] Accessing the Directory ............................................................................................................................................................................. 125
[Handset] Accessing the Call Log ................................................................................................................................................................................ 127
[Handset] Cordless Handset Extension List............................................................................................................................................................. 128
[Handset] Accessing an Extension............................................................................................................................................................................... 129
[Handset] Accessing the Quick-Dial List................................................................................................................................................................... 130
[Handset] Accessing the Redial List............................................................................................................................................................................ 131
[Handset] Searching the Directory or Extension Lists Using the Dial Pad.............................................................................................. 133
Directory.................................................................................................................................................................134
Using the Directory................................................................................................................................................................................................................................ 135
Viewing Directory Entries ................................................................................................................................................................................................................... 136
Creating a New Personal List Entry .............................................................................................................................................................................................. 138
Editing a Personal List Entry............................................................................................................................................................................................................. 139

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Synapse User’s Guide
Storing Directory Entries from the Call Log or Redial List ................................................................................................................................................ 140
Deleting a Personal List Entry.......................................................................................................................................................................................................... 141
Directory Sort ........................................................................................................................................................................................................................................... 142
[Handset] Accessing the Directory with the Cordless Handset ..................................................................................................................................... 143
[Handset] Accessing the Directory ............................................................................................................................................................................. 144
Voicemail................................................................................................................................................................146
Voicemail Overview ............................................................................................................................................................................................................................... 147
[ATA] Group Mailbox Overview...................................................................................................................................................................................... 148
Voicemail Messages ............................................................................................................................................................................................................. 150
Accessing Your Messages................................................................................................................................................................................................................... 151
Message Playback................................................................................................................................................................................................................. 152
Forwarding a Message........................................................................................................................................................................................................ 155
Forwarding a Message to an Extension............................................................................................................................................................. 156
Forwarding a Message to a Distribution List .................................................................................................................................................. 158
[ATA] Forwarding a Message to a Group Mailbox ....................................................................................................................................... 160
Recording an Introduction to Send with a Forwarded Message........................................................................................................... 161
Create and Send a New Message to a Distribution List ..................................................................................................................................................... 162
Deleting Messages................................................................................................................................................................................................................ 164
New Message Status Indications (! Icons)................................................................................................................................................................. 165
Personal Voicemail Remote Operations ..................................................................................................................................................................................... 167
[Handset] Accessing Personal Voicemail with the Cordless Handset......................................................................................................................... 170
[Handset] Voicemail Notification .................................................................................................................................................................................. 171
[Handset] Retrieving Personal Voicemail ................................................................................................................................................................. 172
[Handset] Reviewing Voicemail Records................................................................................................................................................................... 173
[Handset] Managing Personal Voicemail .................................................................................................................................................................. 175
Call Log...................................................................................................................................................................178
Using the Call Log.................................................................................................................................................................................................................................. 179
Managing Missed Calls......................................................................................................................................................................................................................... 181
Reviewing the Call Log List............................................................................................................................................................................................................... 182

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Synapse User’s Guide
Voicemail Messages in Call Logs................................................................................................................................................................................... 184
Storing Call Log Entries....................................................................................................................................................................................................................... 185
Deleting Call Log Entries .................................................................................................................................................................................................................... 186
[Handset] Accessing the Call Log with the Cordless Handset ....................................................................................................................................... 188
[Handset] Using the Call Log ......................................................................................................................................................................................... 189
[Handset] Managing Missed Calls................................................................................................................................................................................. 190
[Handset] Reviewing the Call Log................................................................................................................................................................................ 191
[Handset] Playing Voicemail Messages in the Call Log .................................................................................................................................... 192
[Handset] Deleting Call Log Entries............................................................................................................................................................................ 193
Outgoing Calls.......................................................................................................................................................195
Active Call Screen .................................................................................................................................................................................................................................. 196
Predialing....................................................................................................................................................................................................................................................197
Live Dialing ................................................................................................................................................................................................................................................ 198
Making a Call from a List.................................................................................................................................................................................................................... 199
[Handset] Make a Call with the Cordless Handset ............................................................................................................................................................... 200
[Handset] Active Call Screen.......................................................................................................................................................................................... 201
[Handset] Predialing............................................................................................................................................................................................................ 202
[Handset] Live Dialing ........................................................................................................................................................................................................ 203
[Headset] Making Calls with the Optional TL7600 Cordless Headset........................................................................................................................ 204
Incoming Calls.......................................................................................................................................................205
An Incoming Call Screen .................................................................................................................................................................................................................... 206
Incoming Call Indication ..................................................................................................................................................................................................................... 207
Answering a Call..................................................................................................................................................................................................................................... 209
Ignoring a Call.......................................................................................................................................................................................................................................... 211
Call Screening .......................................................................................................................................................................................................................................... 212
Auto Answering ....................................................................................................................................................................................................................................... 213

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Synapse User’s Guide
[Handset] Answer a Call with the Cordless Handset .......................................................................................................................................................... 214
[Handset] Incoming Call Indication ............................................................................................................................................................................. 215
[Handset] Answer a Call ................................................................................................................................................................................................... 216
[Handset] Multiple Incoming Calls............................................................................................................................................................................... 217
Call Management..................................................................................................................................................218
Call Management.................................................................................................................................................................................................................................... 219
Placing a Call on Hold ......................................................................................................................................................................................................................... 220
Managing Held Calls ............................................................................................................................................................................................................ 221
Transferring a Call Overview ............................................................................................................................................................................................................ 222
Transfer Rules.......................................................................................................................................................................................................................... 222
Transferring a Call ............................................................................................................................................................................................................... 223
Conferencing............................................................................................................................................................................................................................................. 225
Hold and Cancel a Conference ...................................................................................................................................................................................... 226
Parking a Call ........................................................................................................................................................................................................................................... 227
Retrieve a Parked Call ........................................................................................................................................................................................................ 228
[Handset] Call Management Using the Cordless Handset................................................................................................................................................ 229
[Handset] Active Call Screens........................................................................................................................................................................................ 230
[Handset] Call Deck............................................................................................................................................................................................................. 231
[Handset] Transferring ....................................................................................................................................................................................................... 232
[Handset] Transferring to an Extension............................................................................................................................................................ 232
[Handset] Transferring to an Outside Number ............................................................................................................................................. 233
[Handset] Conferencing .................................................................................................................................................................................................... 234
[Handset] Placing a Conference Call on Hold .............................................................................................................................................. 235
[Handset] Ending a Conference Call .................................................................................................................................................................. 236
[Handset] Managing Held Calls ..................................................................................................................................................................................... 237
[Handset] Held Call Options ........................................................................................................................................................................................... 239
[Handset] Parking a Call ................................................................................................................................................................................................... 240
[Handset] Parking an Active or Held Call........................................................................................................................................................ 240
[Handset] Retrieving a Parked Call From Any Extension......................................................................................................................... 241

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Synapse User’s Guide
[Handset] Using a Corded Headset............................................................................................................................................................................. 242
Call Management Using Headsets ................................................................................................................................................................................................. 243
Paging .....................................................................................................................................................................244
Paging .......................................................................................................................................................................................................................................................... 245
[ATA] Single-Zone Overhead Paging ........................................................................................................................................................................................... 247
[ATA] Multi-Zone Overhead Paging.............................................................................................................................................................................................. 248
[Handset] Paging ................................................................................................................................................................................................................................... 249
Deskset-Handset Interaction .............................................................................................................................250
Answering a Call While Another Device is on a Call ........................................................................................................................................................... 251
Incoming Calls.......................................................................................................................................................................................................................................... 251
Held Calls....................................................................................................................................................................................................................................................251
Clocks ........................................................................................................................................................................................................................................................... 252
Status............................................................................................................................................................................................................................................................ 252
Troubleshooting....................................................................................................................................................253
Common Troubleshooting Procedures ........................................................................................................................................................................................ 254
[PSTN] Resolving Audio Echoes..................................................................................................................................................................................... 254
Resolving General Audio Issues..................................................................................................................................................................................... 256
Reintroducing a Deskset Into the System................................................................................................................................................................. 257
Reintroducing a Gateway or ATA Into the System............................................................................................................................................... 260
Power Failure Recovery Procedure.............................................................................................................................................................................. 262
General Troubleshooting .................................................................................................................................................................................................................... 263
Gateway Troubleshooting .................................................................................................................................................................................................................. 274
Deskset Troubleshooting .................................................................................................................................................................................................................... 282
Cordless Handset Troubleshooting................................................................................................................................................................................................ 295
Cordless Headset Troubleshooting................................................................................................................................................................................................ 302
ATA Troubleshooting ............................................................................................................................................................................................................................ 307
[ATA] General Troubleshooting ..................................................................................................................................................................................... 307
[ATA] Music on Hold (MoH) Troubleshooting.......................................................................................................................................................... 309

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Synapse User’s Guide
[ATA] Overhead Paging (OHP) Troubleshooting ................................................................................................................................................... 312
[ATA] Fax Configuration Troubleshooting ................................................................................................................................................................ 323
[ATA] Analog Phone Troubleshooting........................................................................................................................................................................ 326
[ATA] Group Mailbox Troubleshooting....................................................................................................................................................................... 328
Appendixes ............................................................................................................................................................329
Appendix A: Soft Keys .......................................................................................................................................................................................................................... 329
Deskset Soft Keys.................................................................................................................................................................................................................. 330
[Handset] Cordless Handset Soft Keys ...................................................................................................................................................................... 332
Appendix B: Technical Specifications ........................................................................................................................................................................................... 333
Appendix C: Maintenance................................................................................................................................................................................................................... 336
Appendix D: Important Safety Instructions................................................................................................................................................................................ 337
Appendix E: Limited Warranty.......................................................................................................................................................................................................... 339
Glossary..................................................................................................................................................................343

Synapse User’s Guide
Preface 11
P REFACE
This user’s guide provides instructions for using your Synapse telephone with firmware version 1.6.20, and its optional
accessories. See page 99 for instructions on checking the firmware version on the Deskset. Although the Quick Start Guides also
include information on using the devices, this guide has information on setting up the devices and more complete information
on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions” on page 337 of this guide. Please
thoroughly read this user’s guide for all the feature operations and troubleshooting information necessary to install and operate
your new AT&T product.
The following sections provide instructions for using this guide:
“Topic Navigation” on page 12
“Text Conventions” on page 14
“Deskset and Optional Cordless Handset Menu Navigation” on page 15.
For customer service or product information, contact the person who installed your system. If your installer is unavailable,
visit our web site at www.telephones.att.com/smb or call 1 [phone]. In Canada,
dial 1 [phone].
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is
present just to help you find the correct screen, in others, full size text conveys the intended information.

Preface 12
Synapse User’s Guide
Topic Navigation
This user’s guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the
navigation conventions within the user’s guide.
Figure 1. User’s Guide Navigation
Task Link
Click on this link to move to the beginning
of the instructions for this task.
Back to Table of Contents
Click on the page heading to
move to the Table of Contents.
Previous
and Next
Page
Back to
Last Page
Viewed

Preface 13
Synapse User’s Guide
Figure 2 illustrates the navigation features of Adobe® Reader.
Figure 2. Adobe Reader Navigation
Adobe Reader
Navigation
Click on a
bookmark to go
to the first page
of the listed topic.
Adobe Reader Find (Ctrl +F)
Enter words or phrases that you
want to find in this document.
Adobe Reader Search
Select Edit –> Search...
on the Menu bar to
open this tool which
creates a list of all
instances of a word or
phrase. You can also
search all files in any
folder.

Preface 14
Synapse User’s Guide
Text Conventions
Table 1 lists text formats and their uses.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that displays on the screen in a title, menu, or
prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Figure 1, Table 1 Identifies a figure or table.
“Topic Navigation” on page 12 Identifies a hyperlink to another part of this document or, if it
begins with ”www”, an internet web site. You need internet
access to view web sites.
[ATA], [Handset], [Headset] Identifies information predominately about an optional
Synapse device. See “Overview” on page 16.
Example of a Note.
Example of a Caution.
Notes give more information, usually in a procedure.
A caution means that loss of data or unintended
circumstances may result.

Preface 15
Synapse User’s Guide
Deskset and Optional Cordless Handset Menu Navigation
To access items in the menus, you can either use the Navigation key to highlight the function and press SELECT or press a numeric
key on the dial pad. The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and
quick-start guides, are available at www.telephones.att.com/synapseguides.

Synapse User’s Guide
Overview 16
CHAPTER
1
O VERVIEW
The Synapse™ Business Phone System from AT&T is for businesses that need up to 100
extensions. This system is scalable from 1 to 39 outside lines, so as your business grows, your
phone system can too. The Synapse Business Phone System provides simplicity without
sacrifice—it's simple to install, manage, and use, without sacrificing any of the features you
need and expect from a business telephone system.
Each system needs a person to perform system administration functions such as setting up
and modifying system configurations. This system administrator can be an employee or your
telephone equipment provider.
Someone may also be designated the system operator. This is the extension that outside
callers reach by dialing 0(zero) when the Auto Attendant operator feature is enabled or that
system users reach at any time by dialing 0(zero). When the Auto Attendant is disabled, all
outside calls, by default, to going to the system operator.
This chapter provides an overview of the functions and features of the SB67030 Deskset and
the optional accessories:
“SB67030 Deskset” on page 20
“[Handset] SB67040 Cordless Handset (Optional)” on page 33
“[Headset] TL7600 Cordless Headset (Optional)” on page 50
“[ATA] Analog Terminal Adapter (ATA - Optional)” on page 54.

Overview 17
Synapse User’s Guide
The Synapse system includes the following components. Each system must include at least
one Gateway, and it can be either a PSTN or T1 Gateway. Each PSTN Gateway supports up
to four analog telephone lines. Up to four PSTN Gateways can support up to 16 analog
telephone lines. The T1 Gateway supports up to 23 T1 PRI voice channels.
1. AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to four
analog outside telephone lines. The system can have up to four PSTN Gateways,
supporting up to 16 telephone lines. Information that is only about the PSTN Gateway
is designated by [PSTN] in this administrator’s guide.
2. AT&T SB67060 T1 Gateway — The T1 Gateway supports the T1 PRI (Primary Rate
Interface) that provides access to up to 23 voice channels to support up to 23
simultaneous calls. The system can have only one T1 Gateway. Information that is only
about the T1 Gateway is designated by [T1] in this administrator’s guide.
3. AT&T SB67030 Deskset — Systems with software versions 1.6.xx and newer support
up to 100 Desksets. Previous software versions support up to 50 Desksets. See page 99
for instructions on checking the firmware version on the Deskset.
4. AT&T SB67040 Cordless Accessory Handset (Optional) — The Cordless Handset
duplicates many of the Deskset features and provides a high degree of mobility.
Information that is only about the Cordless Handset is designated by [Handset] in this
administrator’s guide.
5. AT&T TL7600 Cordless Headset (Optional) — The Headset lets you work while you
talk. Information that is only about the Cordless Headset is designated by [Headset] in
this administrator’s guide.
6. AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the
integration of non-Synapse devices, such as analog telephones, a fax machine, overhead
paging equipment, and a music-on-hold source into the Synapse system. It also provides
Group Mailboxes to allow different people to access the same Mailbox. A system can
have one ATA. Information that is only about the ATA is designated by [ATA] in this
administrator’s guide.
6
1
3
45
2

Overview 18
Synapse User’s Guide
7. Web User Interface (WebUI) — The WebUI provides the ability to customize your system for your business from a PC that
is on the same Local Area Network. The WebUI resides on the Gateways, ATA, and Desksets, and is updated with the device
software updates, which are available online at www.telephones.att.com/smb.
Install these system components using the instructions in the Synapse
Installation Guide at www.telephones.att.com/synapseguides.
7

Overview 19
Synapse User’s Guide
The system shown in Figure 3 differs from conventional telephone systems in that calls are not coordinated by a central
controller. Instead, the system uses a distributed control system over a new or existing Local Area Network (LAN).
Figure 3. Sample System Network

Overview 20
Synapse User’s Guide
SB67030 Deskset
You can use the Deskset alone, or with the optional accessories: SB67040 Cordless Handset and TL7600 Cordless Headset.
Deskset Description
Figure 4 identifies and describes the display and key functional areas for the Deskset.
Figure 4. Deskset Layout
Liquid Crystal Display (LCD)
Provides controls and
information for using the
Deskset.
Voicemail Indicator
Illuminates when there are new
Voicemail messages.
Call Appearance
Five keys that access active
calls and held calls.
Corded Handset
Soft Keys
Four keys that produce
different actions, depending on
the LCD labels.
Hard Keys
Fixed-function keys.
Quick Dial
Provides easy access to
frequently dialed numbers.
Navigation
Moves the cursor up/down/
left/right on the display.