DSG Technology InterPBX Blaze5000 Operator's manual

InterPBX Communication System
Blaze5000/Blaze1200/Savanna8000
Administrator
Installation and Configuration Guide
07IPBXM.CS1.05m.EN12

DSG, DSG logo, InterPBX, Blaze, Savanna, Blaze/Savanna Server, VG5000, VG6000, AP8000, IP580, IP500, IP510,
DSG SoftPhone, DSG SoftConsole, DSG SIP Proxy Server, DSG NAT Proxy Server, SIP1200, Blaze Logger,
BlazeLink, and S300X are trademarks of DSG Technology. Windows and Outlook Express are trademarks of
Microsoft Inc. Other names used here are trademarks of their respective owners.
Copyright © DSG Technology Inc. All rights reserved.
7F, 222 Cheng-Te Road, Sec. 4, Taipei, Taiwan 111
Tel：886288615558
Fax：886288615557
E-mail：[email protected]
http：//www.dsgtechnology.com

Table of Contents 3
Table of Contents
Table of Contents...................................................................................................................................3
Chapter 1 InterPBX Communication System Overview...............................................................7
IP-Based Business Telephone System .......................................................................................8
Advantages of InterPBX..............................................................................................................8
Key Components .........................................................................................................................9
Blaze/Savanna Server .......................................................................................................9
VMS Server..........................................................................................................................9
Conference Server ..............................................................................................................9
Recording Server ................................................................................................................9
Voice Gateway..................................................................................................................10
SIP Proxy Server...............................................................................................................10
NAT Proxy Server............................................................................................................10
Blaze Logger Recording System.....................................................................................10
BlazeLink...........................................................................................................................11
Supportable Extension Types for InterPBX ..................................................................11
Web-based Management Tools ......................................................................................11
SH2500 PoE Switching Hub............................................................................................12
Chapter 2 Installing InterPBX Communication System.................................................................13
Before You Start .........................................................................................................................14
Prepare Your Telephone Numbering Plan ...................................................................14
Installing Blaze/Savanna Server .............................................................................................15
Installing and Configuring Blaze/Savanna Server......................................................16
Connecting Blaze/Savanna Server via Console Port ..................................................20
Installing VG5000/VG6000 Voice Gateway...........................................................................21
Installing and Configuring VG5000 Voice Gateway ...................................................21
Connecting VG5000 via Telnet .......................................................................................25
Connecting VG5000 via Console Port ...........................................................................26
Installing and Configuring VG6000 Voice Gateway ...................................................27
Installing IP Phones...................................................................................................................29
Create IP Phones via Auto Discovery ...........................................................................30
Create IP Phones Manually.............................................................................................34
Installing SoftPhone ..................................................................................................................36
Before You Start................................................................................................................37
Create SoftPhones by Auto Discovery ..........................................................................37
Create SoftPhones Manually ..........................................................................................42
Increase Virtual Phones ............................................................................................................43
Chapter 3 System Configuration.......................................................................................................45
General Parameters ...................................................................................................................46
Basic IP Settings................................................................................................................46
Timeout Settings...............................................................................................................47
The Settings of NAT.........................................................................................................49
Set QoS...............................................................................................................................49
Music on Hold ..................................................................................................................50
Ringing Patterns ...............................................................................................................50
Company Information...............................................................................................................50
Business Hours...........................................................................................................................51
Holidays......................................................................................................................................52
System Speed Dialing................................................................................................................53
Call Restriction...........................................................................................................................54
Route............................................................................................................................................54
Function Code ............................................................................................................................55

4 Table of Contents
Password Management.............................................................................................................56
Set System Date/Time ..............................................................................................................57
Chapter 4 Gateway Configuration....................................................................................................59
Analog Gateways.......................................................................................................................60
Creating Analog Gateway List .......................................................................................60
External Paging & MOH Functions...............................................................................61
Editing Analog Gateways ...............................................................................................61
Configuring CO Line Ports.......................................................................................................62
Setting CO Line Extension Number ..............................................................................63
CODEC ..............................................................................................................................63
Setting Fax Ext Number ..................................................................................................63
Ring Assignment ..............................................................................................................64
Silence Compression........................................................................................................64
Caller ID ............................................................................................................................64
Pickup After Rings...........................................................................................................64
Flash Timing .....................................................................................................................65
Apply Settings ..................................................................................................................65
Configuring SLT Ports ..............................................................................................................65
Flash Timing .....................................................................................................................66
Setting Analog Extension Numbers...............................................................................66
Off-Premises Gateways.............................................................................................................66
Creating Off-Premises Gateway List .............................................................................66
Configuring Off-Premises CO Line Ports .....................................................................67
Configuring Off-Premises SLT Ports.............................................................................68
Recording System ......................................................................................................................69
Setting the Built-in Recording System...........................................................................70
Store on Demand List ......................................................................................................71
Setting Professional Recording System.........................................................................73
Digital Line Gateways...............................................................................................................73
Adding Digital Gateway .................................................................................................73
Modifying a Digital Gateway .........................................................................................75
Setting Trunk Parameters................................................................................................75
Setting Trunk Port Parameters .......................................................................................76
Setting Digital Trunk ARS...............................................................................................79
CTI Gateway...............................................................................................................................81
NAT Proxy..................................................................................................................................82
SIP Proxy.....................................................................................................................................83
Add SIP Proxy ..................................................................................................................83
Add SIP Trunks ................................................................................................................84
Create SIP Trunk ARS .....................................................................................................86
Add SIP Extensions..........................................................................................................88
Chapter 5 Extension Management....................................................................................................91
Configuring IP Phone, SoftPhone, and Virtual Phone Extensions......................................92
Extension User Information............................................................................................92
User Password..................................................................................................................92
Off-Hook Access to ..........................................................................................................92
Class of Service .................................................................................................................93
Button Mapping Group...................................................................................................93
CODEC ..............................................................................................................................93
Jitter Buffer Depth ............................................................................................................93
Silence Suppression .........................................................................................................94
Conference Disabled........................................................................................................94
Paging Disabled................................................................................................................95
Enable/Disable Extension...............................................................................................95
Apply Settings ..................................................................................................................95
Button Mapping ...............................................................................................................96
Station Speed Dialing ......................................................................................................99

Table of Contents 5
Answer Option ...............................................................................................................100
Mailbox............................................................................................................................101
Notification .....................................................................................................................103
Distribution List .............................................................................................................105
Analog Extensions ...................................................................................................................105
Off-Premises Extensions................................................................................................106
Creating Off-Premises IP Phone List...........................................................................106
Configuring Off-Premises Analog Phones .................................................................109
SIP Phone List...........................................................................................................................109
Add a SIP Phone.............................................................................................................109
Settings on SIP Phones...................................................................................................109
Chapter 6 Group Management........................................................................................................111
CO Line Groups .......................................................................................................................112
Creating CO Line Groups .............................................................................................112
Assigning Members to CO Line Groups.....................................................................113
Extension Groups ....................................................................................................................113
Creating Extension Groups...........................................................................................114
Hunting Method.............................................................................................................114
Wrap Up Time ................................................................................................................114
Group Administrator Password...................................................................................115
Set Sec. of Rings..............................................................................................................115
Prompt Interval in Queue .............................................................................................115
Max Wait-Time in Queue..............................................................................................115
Queuing Announcement...............................................................................................115
Allow Members Login...................................................................................................115
Logout If No Answer.....................................................................................................116
Assigning Members to Extension Groups ..................................................................116
Group Answering Option.............................................................................................117
Group Mailbox ...............................................................................................................118
Message Notification for Extension Groups...............................................................120
Button Mapping Groups.........................................................................................................121
Class of Service.........................................................................................................................124
Creating a Class of Service............................................................................................125
Setting Allow and Disallow Table ...............................................................................126
Setting CO Priority.........................................................................................................127
Automatic Route Selection (ARS)..........................................................................................128
Operator....................................................................................................................................129
Chapter 7 Voice Mail Configuration...............................................................................................131
Types of Voice Mailbox...........................................................................................................132
Voice Mail Parameters ............................................................................................................132
Language .........................................................................................................................132
Name Directory ..............................................................................................................132
Inter-Digit and AA Timeout .........................................................................................133
Messages Storage Settings.............................................................................................133
Ring Notification ............................................................................................................134
Transfer Options Settings .......................................................................................................134
Transfer Announcement ...............................................................................................135
Leave Message Directly.................................................................................................135
Transfer Options.............................................................................................................136
Before Leaving Message Timeout................................................................................137
AA Management......................................................................................................................137
Planning Your Auto Attendant Tree ...........................................................................137
Planning an AA Menu...................................................................................................138
Recording AA Menu Greetings....................................................................................141
CO Priority of Notification.....................................................................................................142
Tel. Programming Mode.........................................................................................................143

6 Table of Contents
Chapter 8 Operation Management .................................................................................................145
General Information................................................................................................................146
Check Software Version ................................................................................................146
License Key .....................................................................................................................147
Auto Discovery ........................................................................................................................147
Setting Default Class of Service....................................................................................148
Enable/Disable Auto Discovery ..................................................................................148
Backup System Files ................................................................................................................149
Restore System Files ................................................................................................................149
Application Upgrades.............................................................................................................150
CDR Data ..................................................................................................................................151
Billing System .................................................................................................................152
Reboot........................................................................................................................................153
Reset to Default........................................................................................................................154
Chapter 9 Report Management .......................................................................................................155
System Summary Report ........................................................................................................156
System Log................................................................................................................................156
Extension Report......................................................................................................................157
Chapter 10 Multi-Server Management...........................................................................................159
Server Information...................................................................................................................160
Redundant Server ....................................................................................................................160
Assigning Slave Blaze/Savanna Server ......................................................................161
Installing and Setting Slave Blaze/Savanna Server...................................................161
Joint Server ...............................................................................................................................162
Creating Joint Server......................................................................................................162
Setting Remote CO Lines Access Control ...................................................................164
Setting Links with Joint Server.....................................................................................164
Setting Joint Server Extension List...............................................................................165
Appendix A: Function Code List ....................................................................................................167
Appendix B: Personal Voice Mailbox.............................................................................................171
Listening to Messages....................................................................................................171
Sending a Message.........................................................................................................172
Editing Your Mailbox Options .....................................................................................173
Listening to Messages Remotely..................................................................................176
Listening to Messages from E-mail..............................................................................177
Playing A Recording......................................................................................................177
Sending A Recording.....................................................................................................178
Appendix C: InterClient...................................................................................................................179
Login to the Web-based InterClient.............................................................................179
Setting Items....................................................................................................................179
Appendix D: Terminologies ............................................................................................................181
Appendix E: Default Values ............................................................................................................185
Appendix F: DTMF Programming..................................................................................................204
Appendix G: System Capacity.........................................................................................................211
Index ...................................................................................................................................................213

Chapter 1 InterPBX Communication System Overview 7
Chapter 1
InterPBX Communication System Overview
InterPBX Communication System is a new generation business phone system
that employs a data network for terminal connectivity and voice transport.
Contrary to traditional business phone systems that carry voice over legacy
TDM networks, InterPBX delivers voice in digitized packets over LAN or
Internet networks.

8Chapter 1 InterPBX Communication System Overview
IP-Based Business Telephone System
Packet switching telephony technology allows enterprises to work upon their
existing data network infrastructure for implementing advanced applications
and to save costs on long distance and international calls. As a nature of
IP-based communication systems, the InterPBX brings significant savings on
call tolls, simplifies wiring, improves management and maintenance, and
provides advanced voice applications to enterprises’ needs.
Advantages of InterPBX
 Feature-rich – InterPBX supports an abundant number of features,
including Auto Attendant, built-in Messaging System, Automated Call
Distribution (ACD), Conference, Unified Messaging, Recording System,
Auto discovery, Contact Center applications, and other new generation
business applications.
 Flexibility – The capacity of InterPBX is not limited to a fixed system
chassis. InterPBX provides flexible structure for growing businesses. It can
be set up to meet the needs of enterprises from small to large or single to
multiple sites. Enterprises can connect each location by VPN or Internet.
 Reliability – InterPBX employs a unique distributed NeuralServer
architecture that allows multiple servers to coexist and communicate with
one another in a single system. Through synchronization and backup
mechanisms, InterPBX provides redundancy in the event of server failure
and therefore drastically enhances the reliability of the system.
 Management – Browse-based management tool provides administrators
and users a user-friendly interface to set, control, and maintain the system.

Chapter 1 InterPBX Communication System Overview 9
Key Components
DSG provides various series of the InterPBX Communication Systems: Blaze
5000, Blaze 1200, and Savanna 8000. Each series comprises different key
components.
Blaze 5000 Series: It contains Blaze/Savanna Server (IP-PBX Server), VMS
Server (Voice Mail System), Conference Server, Voice Gateway, and Recording
Server.
Blaze 1200 Series: It contains Blaze/Savanna Server, VMS Server, Conference
Server, and Voice Gateway.
Savanna 8000 Series: It contains Blaze/Savanna Server, VMS Server,
Conference Server, and Recording Server.
The key components and other optional applications can be installed
individually or integrated together as a compact system.
Blaze/Savanna Server
Blaze/Savanna Server is the brain (central administration) of InterPBX
Communication System. It is a software-based switching solution that handles
call signals, call control and voice processing activities and manages all the
extensions and VoIP gateways within the system.
VMS Server
VMS Server works seamlessly with Blaze/Savanna Server and provides Auto
Attendant, Voice Mail, Automated Call Distribution (ACD) and Unified
Messaging features.
Conference Server
Conference Server improves communications among employees by providing
conference function.
Recording Server
Recording Server helps enterprises record, monitor and search recording files.
It can be integrated seamlessly with users’ IP phones bringing more efficiency
for customer service representatives, banking officers or attorneys.
Note: Only Blaze 5000 and Savanna 8000 Series offer the Recording Server
function. If your IP-PBX system is Blaze1200 Series but would like to add the

10 Chapter 1 InterPBX Communication System Overview
recording function, you can consider to purchase our professional recording
system “Blaze Logger.”
Voice Gateway
Voice Gateway connects PSTN and IP networks and allows voice packets to be
transferred between Internet and traditional PSTN network. VG5000 Voice
Gateway supports CO Line and/or SLT interfaces, which are able to connect
CO lines or analog phones. VG6000 Voice Gateway supports T1/E1 ISDN
network.
Note: The Savanna 8000 Series doesn’t include the Voice Gateway.
SIP Proxy Server
DSG's SIP Proxy is a full-featured proxy server. It allows your Blaze or Savanna
Series IP-PBX to get connected to operators' softswitch and to enjoy the
provided SIP Trunk services. DSG SIP Proxy can register the IP-PBX to your
service provider. All the extensions under the system, including DSG IP
extensions or third parties' SIP phones, can access the SIP Trunks to make
long-distance or international calls.
NAT Proxy Server
DSG NAT Proxy is a complete solution to solve complicated network problems
that may happen when enterprises use the IP PBX Communication System.
With DSG NAT Proxy, Blaze or Savanna IP PBX Communication Systems and
Off-Premises Phones can traverse more than 95% of NAT or firewall
successfully without creating other service ports, and therefore enterprises can
communicate via IP-PBX Communication System with pure and stable voice
quality.
Blaze Logger Recording System
DSG Blaze Logger is a professional recording system especially designed for
Blaze and Savanna Series IP-PBX Communication Systems. With superior VoIP
recording technology, Blaze Logger provides enterprises a high-quality, stable,
and convenient recording solution. Blaze Logger can select any IP phone,
SoftPhone, single line telephone or CO line from LAN to precede recording or
monitoring. It can record voice packets transmitted on IP networks directly.