Polycom RMX 1000 User manual

RMX 1000 User Guide
Version 1.1

Copyright © 2007 Polycom, Inc.
All Rights Reserved
Catalog No. 3150-16966-001
Version 1.1
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized
use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject
to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are
registered trademarks of Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of
printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in
this document may be incorporated into future issues.

Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the
FCC Rules. Test limits are designed to provide
reasonable protection against harmful interference
when the equipment is operated in a commercial
environment. This equipment generates uses and
can radiate radio-frequency energy and, if not
installed and used in accordance with the
instruction manuals, may cause harmful
interference to radio communications. Operation of
this equipment in a residential area is likely to
cause harmful interference, in which case the user
will be required to correct the interference at his or
her own expense.
CE & UL Mark
Polycom Inc., declares that the Polycom
RSS2000 is in conformity with the following
relevant harmonized standards:
EN 60950-1:2001+A11:2004
EN 55022:2006
EN 55024:1998/A1:2001/A2:2003
EN 61000-3-2:2006
EN 61000-3-3:1995/A1:2001/A2:2005
UL Listed (USA)
CUL Listed (Canada)
Following the provisions of the Council Directive
1999/CE on radio and telecommunication
terminal equipment and the recognition of its
conformity.
Compliant with European Battery Directive 2006/66/EC
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in
accordance with local and national regulations.

Polycom RMX 1000 User Guide
i
Table of Contents
Table of Contents············································································ i
System Overview········································································ 1-1
RMX 1000 ········································································ 1-1
RMX 1000 Main Features ···················································· 1-1
Video Display······························································· 1-1
LPR ············································································ 1-1
IVR-Enabled Conferencing·············································· 1-2
Recording Link ····························································· 1-2
Conferencing Capabilities and Options······························ 1-2
User Interfaces······························································ 1-3
Full Integration with SE 200············································· 1-3
First Time Installation and Configuration································· 2-1
Hardware Installation and Setup ·········································· 2-1
Configuration Preparations ················································· 2-1
Obtaining Network Information······································· 2-1
Obtaining Product Activation Key ···································· 2-2
First Time Configuration····················································· 2-1
Connecting PC to RMX 1000 ············································ 2-1
Logging in to Web UI····················································· 2-2
Modifying the Default IP Address ···································· 2-3
Configuring Other Network Options (Optional) ·················· 2-4
Basic Operation ·········································································· 3-1
RMX 1000 Screen Components············································· 3-1
User Rights ·································································· 3-1
Pane Layout ································································· 3-2
Common Operations······················································ 3-4
Starting a Conference ························································· 3-5
Starting a Conference from the Conferences Pane ················ 3-6
Starting a Conference Using the Remote Control ················· 3-7
Connecting to a Conference – Dialing Methods ······················· 3-8
Dial-in – RMX 1000 Registered to GK ································ 3-8
Dial-in – RMX 1000 Not Registered to GK ·························· 3-9

Table of Contents
ii
Conference Profiles···································································· 4-1
Defining a Profile ······························································ 4-2
General Settings···························································· 4-3
Video Quality······························································· 4-4
Video Settings ······························································ 4-6
Conference Skin ···························································· 4-8
Conference Recording ···················································· 4-8
Modifying a Profile···························································· 4-9
Deleting a Profile······························································· 4-9
Setting a Default Profile······················································ 4-9
Recording Link············································································ 5-1
Recording Setup································································ 5-1
General Settings···························································· 5-2
DTMF Code Setting ······················································· 5-2
Recording Control ····························································· 5-3
Meeting Rooms··········································································· 6-1
Creating a Meeting Room ··············································· 6-1
Modifying a Meeting Room············································· 6-4
Deleting a Meeting Room················································ 6-4
Reservations··············································································· 7-1
Adding a Reservation························································· 7-1
Reserving a One-Time Conference ···································· 7-2
Reserving a Daily Conference ·········································· 7-3
Reserving a Weekly Conference ······································· 7-3
Reserving a Monthly Conference······································ 7-4
Modifying a Reservation····················································· 7-5
Deleting a Reservation························································ 7-5
Address Book ············································································· 8-1
Adding a Participant to the Address Book······························ 8-1
Creating a Participant in the Address Book························· 8-1
Adding a Participant from an Ongoing Conference ·············· 8-4
Defining a Participant Group··············································· 8-5
Modifying a Participant/Group ··········································· 8-5
Deleting a Participant/Group ·············································· 8-5
Conference/Participant Monitoring··········································· 9-1
Conference Monitoring······················································· 9-1

Polycom RMX 1000 User Guide
iii
Viewing Conferences List Pane ············································ 9-1
Viewing Conference Parameters··········································· 9-2
Conference Control···························································· 9-3
Participant Monitoring ······················································· 9-7
Viewing Participant List ····················································· 9-7
Viewing Participant Properties············································· 9-8
Participant Control ···························································· 9-9
Users and Connections···························································· 10-1
User List·········································································10-2
Defining New User···························································10-2
Deleting User ··································································10-3
Modifying User Password··················································10-3
Viewing User Connection ··················································10-4
Network Service········································································ 11-1
IP Setting········································································11-1
Advanced Setting ·····························································11-3
Routers ······································································11-4
Gatekeeper ·································································11-4
QoS ···········································································11-5
Ports··········································································11-7
Email ·········································································11-7
IVR Service················································································ 12-1
Default IVR Information ····················································12-1
Customizing IVR Information·············································12-3
Replace the IVR information···········································12-3
Recording an Audio Message ·········································12-3
CDR···························································································· 13-1
CDR Files ·······································································13-1
Viewing CDR Records·······················································13-2
Saving CDR Records ·························································13-3
RMX Utilities·············································································· 14-1
System Alerts ··································································14-1
H.323 Link ······································································14-2
System Time····································································14-2
Customization ·································································14-3
Modifying Language·····················································14-4

Table of Contents
iv
Setting System Name ····················································14-4
Security Setting································································14-4
Device Upgrade ·······························································14-5
Product Activation ···························································14-7
Log Management ·····························································14-8
Software Management·······················································14-9
Backup Configuration ···················································14-9
Restoring Configuration ·············································· 14-10
Signaling and Hardware Monitoring ······································· 15-1
Signaling Monitoring ························································15-1
Hardware Monitor ···························································15-2
Personal Conference Manager (PCM)····································· 16-1
Introduction to PCM and Operations ···································16-2
Creating a Conference ·······················································16-4
Entering an Existing Conference··········································16-8
Conference Control for Regular Participants ························ 16-10
Click & View ····························································· 16-10
Camera Control ························································· 16-12
Video Force······························································· 16-13
Chairperson Conference Control ······································· 16-14
Invite Participant························································ 16-16
Participant mute/status··············································· 16-16
Drop Participant ························································ 16-18
Terminate Conference ················································· 16-19
Appendix A - Connection Failure Diagnosis·························· 17-1
Appendix B: Telnet/Terminal Commands······························· 18-1
HyperTerminal Parameters ················································18-1
Login ·············································································18-1
Command Introduction ·····················································18-2
Appendix C: Glossary······························································ 19-1

1-1
1
System Overview
This chapter will serve as a brief introduction to the RMX 1000 system and its
major functions and features. The subsequent chapters provide more details
to attend, manage, and monitor conferences through the RMX 1000 system,
and on maintaining the device.
RMX 1000
The Polycom real-time media conferencing platform (RMX 1000) is a
high-value multipoint platform for small IP networks or remote locations on
large IP networks.
The Polycom RMX 1000 provides the following features:
•All-in-one box is easy to install, configure, and manage
•Provides high quality audio, video, and content sharing
•Ensures an optimal experience even on sub-optimal networks with
Polycom LPR
•Familiar user interface and web interface (same as RMX 2000)
•Siren 22 Stereo
•H.264 Content
•Internal Reservation (optional) – or external with Polycom SE 200
•Personal Conference Manager (PCM)
The Polycom RMX 1000 Multipoint Control Unit (MCU) meets International
Telecommunication Union-Telecommunication Standardization Sector
(ITU-T) standards for multipoint multimedia bridging devices, and meets
ETSI standards for telecommunication products.

Chapter 1-
1-2
System Overview
RMX1000
PC
IP Phone
RMX 1000
Web Client
LAN
HDX
RMX 1000
RMX1000
PC
IP Phone
RMX 1000
Web Client
LAN
HDX
RMX 1000
Figure 1-1 Multipoint Video Conferencing Using a Polycom RMX 1000

Polycom RMX 1000 User Guide
1-1
RMX 1000 Main Features
Video Display
Dynamic Continuous Presence
The dynamic Continuous Presence capability of the RMX 1000 system
ensures viewing flexibility by offering multiple viewing points and window
layouts for video conferencing. The Continuous Presence mode offers 24
different onscreen layouts to accommodate different numbers of participants
and conference settings.
High Definition
High Definition (HD) refers to high-quality picture resolution. An
HD-compliant endpoint can connect to a conference at a resolution of
1280x720 (720p) and a bit rate of 1024 kbp ~2 Mb.
Multiple Switching Modes
If the number of participants in a conference is higher than the number of
onscreen spaces in the selected layout, the RMX 1000 system supports
switching between video participants in one of these modes:
•Voice activation (loudest sites are included in the layout)
•Administrator-specified (one or more participants configured for display
in a selected video window)
•Lecture Mode – The lecturer is viewed in full screen by all conference
participants, while the audience is rotated through the lecturer’s view in
a “time-switched” mode.
H.239
An H. 239 compliant endpoint can simultaneously send and receive two
channels of conference video streams: dynamic conference video and PC
screen content. This mode of content sharing is used for many functions, such
as training or reporting.
Media Encryption
The system has an optional AES 128-bit media encryption mode, so the
conferencing connection is more secure.
LPR
LPR (Lost Packet Recovery) is a Polycom algorithm designed to protect IP
video calls from the impact of network packet loss. LPR offers five key
benefits:
•Allows users to conduct high quality video calls over loss-prone IP
networks (DSL, cable, satellite, high contention LANs / WANs, etc.)
without suffering the effects of packet loss.
•Protects video calls from short-term network issues by temporarily
adjusting the bit rate of the call in progress.
•Reduces the jitter buffer and associated delay.