Polycom RMX 1000 User manual

RMX 1000 User Guide
Version 1.1

Copyright © 2007 Polycom, Inc.
All Rights Reserved
Catalog No. 3150-16966-001
Version 1.1
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized
use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject
to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are
registered trademarks of Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of
printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in
this document may be incorporated into future issues.

Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the
FCC Rules. Test limits are designed to provide
reasonable protection against harmful interference
when the equipment is operated in a commercial
environment. This equipment generates uses and
can radiate radio-frequency energy and, if not
installed and used in accordance with the
instruction manuals, may cause harmful
interference to radio communications. Operation of
this equipment in a residential area is likely to
cause harmful interference, in which case the user
will be required to correct the interference at his or
her own expense.
CE & UL Mark
Polycom Inc., declares that the Polycom
RSS2000 is in conformity with the following
relevant harmonized standards:
EN 60950-1:2001+A11:2004
EN 55022:2006
EN 55024:1998/A1:2001/A2:2003
EN 61000-3-2:2006
EN 61000-3-3:1995/A1:2001/A2:2005
UL Listed (USA)
CUL Listed (Canada)
Following the provisions of the Council Directive
1999/CE on radio and telecommunication
terminal equipment and the recognition of its
conformity.
Compliant with European Battery Directive 2006/66/EC
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in
accordance with local and national regulations.

Polycom RMX 1000 User Guide
i
Table of Contents
Table of Contents············································································ i
System Overview········································································ 1-1
RMX 1000 ········································································ 1-1
RMX 1000 Main Features ···················································· 1-1
Video Display······························································· 1-1
LPR ············································································ 1-1
IVR-Enabled Conferencing·············································· 1-2
Recording Link ····························································· 1-2
Conferencing Capabilities and Options······························ 1-2
User Interfaces······························································ 1-3
Full Integration with SE 200············································· 1-3
First Time Installation and Configuration································· 2-1
Hardware Installation and Setup ·········································· 2-1
Configuration Preparations ················································· 2-1
Obtaining Network Information······································· 2-1
Obtaining Product Activation Key ···································· 2-2
First Time Configuration····················································· 2-1
Connecting PC to RMX 1000 ············································ 2-1
Logging in to Web UI····················································· 2-2
Modifying the Default IP Address ···································· 2-3
Configuring Other Network Options (Optional) ·················· 2-4
Basic Operation ·········································································· 3-1
RMX 1000 Screen Components············································· 3-1
User Rights ·································································· 3-1
Pane Layout ································································· 3-2
Common Operations······················································ 3-4
Starting a Conference ························································· 3-5
Starting a Conference from the Conferences Pane ················ 3-6
Starting a Conference Using the Remote Control ················· 3-7
Connecting to a Conference – Dialing Methods ······················· 3-8
Dial-in – RMX 1000 Registered to GK ································ 3-8
Dial-in – RMX 1000 Not Registered to GK ·························· 3-9

Table of Contents
ii
Conference Profiles···································································· 4-1
Defining a Profile ······························································ 4-2
General Settings···························································· 4-3
Video Quality······························································· 4-4
Video Settings ······························································ 4-6
Conference Skin ···························································· 4-8
Conference Recording ···················································· 4-8
Modifying a Profile···························································· 4-9
Deleting a Profile······························································· 4-9
Setting a Default Profile······················································ 4-9
Recording Link············································································ 5-1
Recording Setup································································ 5-1
General Settings···························································· 5-2
DTMF Code Setting ······················································· 5-2
Recording Control ····························································· 5-3
Meeting Rooms··········································································· 6-1
Creating a Meeting Room ··············································· 6-1
Modifying a Meeting Room············································· 6-4
Deleting a Meeting Room················································ 6-4
Reservations··············································································· 7-1
Adding a Reservation························································· 7-1
Reserving a One-Time Conference ···································· 7-2
Reserving a Daily Conference ·········································· 7-3
Reserving a Weekly Conference ······································· 7-3
Reserving a Monthly Conference······································ 7-4
Modifying a Reservation····················································· 7-5
Deleting a Reservation························································ 7-5
Address Book ············································································· 8-1
Adding a Participant to the Address Book······························ 8-1
Creating a Participant in the Address Book························· 8-1
Adding a Participant from an Ongoing Conference ·············· 8-4
Defining a Participant Group··············································· 8-5
Modifying a Participant/Group ··········································· 8-5
Deleting a Participant/Group ·············································· 8-5
Conference/Participant Monitoring··········································· 9-1
Conference Monitoring······················································· 9-1

Polycom RMX 1000 User Guide
iii
Viewing Conferences List Pane ············································ 9-1
Viewing Conference Parameters··········································· 9-2
Conference Control···························································· 9-3
Participant Monitoring ······················································· 9-7
Viewing Participant List ····················································· 9-7
Viewing Participant Properties············································· 9-8
Participant Control ···························································· 9-9
Users and Connections···························································· 10-1
User List·········································································10-2
Defining New User···························································10-2
Deleting User ··································································10-3
Modifying User Password··················································10-3
Viewing User Connection ··················································10-4
Network Service········································································ 11-1
IP Setting········································································11-1
Advanced Setting ·····························································11-3
Routers ······································································11-4
Gatekeeper ·································································11-4
QoS ···········································································11-5
Ports··········································································11-7
Email ·········································································11-7
IVR Service················································································ 12-1
Default IVR Information ····················································12-1
Customizing IVR Information·············································12-3
Replace the IVR information···········································12-3
Recording an Audio Message ·········································12-3
CDR···························································································· 13-1
CDR Files ·······································································13-1
Viewing CDR Records·······················································13-2
Saving CDR Records ·························································13-3
RMX Utilities·············································································· 14-1
System Alerts ··································································14-1
H.323 Link ······································································14-2
System Time····································································14-2
Customization ·································································14-3
Modifying Language·····················································14-4

Table of Contents
iv
Setting System Name ····················································14-4
Security Setting································································14-4
Device Upgrade ·······························································14-5
Product Activation ···························································14-7
Log Management ·····························································14-8
Software Management·······················································14-9
Backup Configuration ···················································14-9
Restoring Configuration ·············································· 14-10
Signaling and Hardware Monitoring ······································· 15-1
Signaling Monitoring ························································15-1
Hardware Monitor ···························································15-2
Personal Conference Manager (PCM)····································· 16-1
Introduction to PCM and Operations ···································16-2
Creating a Conference ·······················································16-4
Entering an Existing Conference··········································16-8
Conference Control for Regular Participants ························ 16-10
Click & View ····························································· 16-10
Camera Control ························································· 16-12
Video Force······························································· 16-13
Chairperson Conference Control ······································· 16-14
Invite Participant························································ 16-16
Participant mute/status··············································· 16-16
Drop Participant ························································ 16-18
Terminate Conference ················································· 16-19
Appendix A - Connection Failure Diagnosis·························· 17-1
Appendix B: Telnet/Terminal Commands······························· 18-1
HyperTerminal Parameters ················································18-1
Login ·············································································18-1
Command Introduction ·····················································18-2
Appendix C: Glossary······························································ 19-1

1-1
1
System Overview
This chapter will serve as a brief introduction to the RMX 1000 system and its
major functions and features. The subsequent chapters provide more details
to attend, manage, and monitor conferences through the RMX 1000 system,
and on maintaining the device.
RMX 1000
The Polycom real-time media conferencing platform (RMX 1000) is a
high-value multipoint platform for small IP networks or remote locations on
large IP networks.
The Polycom RMX 1000 provides the following features:
•All-in-one box is easy to install, configure, and manage
•Provides high quality audio, video, and content sharing
•Ensures an optimal experience even on sub-optimal networks with
Polycom LPR
•Familiar user interface and web interface (same as RMX 2000)
•Siren 22 Stereo
•H.264 Content
•Internal Reservation (optional) – or external with Polycom SE 200
•Personal Conference Manager (PCM)
The Polycom RMX 1000 Multipoint Control Unit (MCU) meets International
Telecommunication Union-Telecommunication Standardization Sector
(ITU-T) standards for multipoint multimedia bridging devices, and meets
ETSI standards for telecommunication products.

Chapter 1-
1-2
System Overview
RMX1000
PC
IP Phone
RMX 1000
Web Client
LAN
HDX
RMX 1000
RMX1000
PC
IP Phone
RMX 1000
Web Client
LAN
HDX
RMX 1000
Figure 1-1 Multipoint Video Conferencing Using a Polycom RMX 1000

Polycom RMX 1000 User Guide
1-1
RMX 1000 Main Features
Video Display
Dynamic Continuous Presence
The dynamic Continuous Presence capability of the RMX 1000 system
ensures viewing flexibility by offering multiple viewing points and window
layouts for video conferencing. The Continuous Presence mode offers 24
different onscreen layouts to accommodate different numbers of participants
and conference settings.
High Definition
High Definition (HD) refers to high-quality picture resolution. An
HD-compliant endpoint can connect to a conference at a resolution of
1280x720 (720p) and a bit rate of 1024 kbp ~2 Mb.
Multiple Switching Modes
If the number of participants in a conference is higher than the number of
onscreen spaces in the selected layout, the RMX 1000 system supports
switching between video participants in one of these modes:
•Voice activation (loudest sites are included in the layout)
•Administrator-specified (one or more participants configured for display
in a selected video window)
•Lecture Mode – The lecturer is viewed in full screen by all conference
participants, while the audience is rotated through the lecturer’s view in
a “time-switched” mode.
H.239
An H. 239 compliant endpoint can simultaneously send and receive two
channels of conference video streams: dynamic conference video and PC
screen content. This mode of content sharing is used for many functions, such
as training or reporting.
Media Encryption
The system has an optional AES 128-bit media encryption mode, so the
conferencing connection is more secure.
LPR
LPR (Lost Packet Recovery) is a Polycom algorithm designed to protect IP
video calls from the impact of network packet loss. LPR offers five key
benefits:
•Allows users to conduct high quality video calls over loss-prone IP
networks (DSL, cable, satellite, high contention LANs / WANs, etc.)
without suffering the effects of packet loss.
•Protects video calls from short-term network issues by temporarily
adjusting the bit rate of the call in progress.
•Reduces the jitter buffer and associated delay.

Chapter 1-
1-2
System Overview
•Allows an organization to use all available bandwidth for its video calls.
•Protects all elements of the videoconference call; voice, video, and
content.
IVR-Enabled Conferencing
The Interactive Voice Response (IVR) function lets participants perform
various operations during ongoing conferences according to voice prompts.
The participants use their endpoints’ keypads and remote control to interact
with the conference’s menu-driven scripts using Far-End Camera Control
(FECC) and DTMF codes.
Recording Link
The RMX 1000 system supports recording links similar to other Polycom
MCUs. This recording link can work with the Polycom RSS 2000 to record the
content of an RMX 1000 conference.
Conferencing Capabilities and Options
On Demand Conferencing
The following options are available when setting up conferences:
•Instant Conference – Convene an instant one-time-only conference. The
conference is deleted from the MCU immediately after its completion.
•Meeting Room – Meeting rooms are stored in the MCU memory, without
occupying any MCU resources until used. They can be activated
anytime.
•Reserve a Conference (using SE 200, or internally with optional with
keycode) – The reserved conference is stored on the SE 200 (or RMX 1000,
if using internal scheduling) and occupies resources only for its specified
timeframe. The system automatically initiates and terminates the
conference according to the reservation start and end times.
Connection Methods
•Dial-out: automatically connect pre-defined participants (automatic line
rate detection)
•Dial-in:
―Inbound calling by pre-defined participants
―Inbound calling by undefined participants
Conference Management and Monitoring Features
The Polycom RMX 1000 Web Client provides capabilities for management
and monitoring of participants and conferences as follows:
•Lecture Mode in Continuous Presence conferences
•Far End Camera Control (FECC/LSD) in video conferences
•Automatic termination of empty (no participant) conferences
•Control of listening and broadcasting audio volume for individual

Polycom RMX 1000 User Guide
1-3
participants
•Conference control via DTMF codes from participant’s endpoint or
telephone
•Multimedia encryption
•Real-time display of all conferences and participants
•Real-time monitoring of each participant’s connection status and
properties
•Easily accessible Call Detail Records (CDR) for administrator
•Active display of all system resources
User Interfaces
Web Interface
The system provides a user-friendly Web-based operations interface. To
conveniently and easily manage and monitor conferences, or maintain the
device, the user only needs to access the Web client program of the RMX 1000
system by using the IE browser at the PC. The Web interface is designed for
both administrator and operator level users.
Personal Conference Manager (PCM)
The Personal Conference Manager (PCM) is a menu-based onscreen interface
viewed on a participant’s endpoint. The user can perform common
conference operations using the endpoint’s remote control and onscreen
operation menus. The interface is designed for end users.
Full Integration with SE 200
The RMX 1000 system can be completely integrated with the Polycom
ReadiManager SE 200 for centrally-managed scheduling. The SE 200 can
manage the RMX 1000 as follows:
•Viewing details of the RMX 1000 system
•Modifying conference profiles and scheduling conferences
•Monitoring ongoing conferences
•Managing the ongoing conference and participants, e.g., extending the
conference time, terminating the conference, adding/deleting a
participant, and sending notification E-mails to a participant

2-1
2
First Time Installation and
Configuration
Follow the procedure below to implement First Time Installation and
Configuration of the RMX 1000 system:
1 Hardware Installation and Setup
2 Configuration Preparations
―Get the information needed for network configuration.
―Get the product activation key.
3 First Time Configuration
―Connect a PC to the RMX 1000.
―Log in to the Web interface.
―Modify the default IP address.
―Configure other network options.
Hardware Installation and Setup
Install the hardware and connect lines as described below:
1 Put the RMX 1000 product on a stable surface at the installation site.
2 Carefully take the RMX 1000 device out of the package. You can install
the device in the rack or position it on an even surface.
―Mount the RMX 1000 in the rack: Install rack brackets, supplied by
the rack manufacturer, in the rack. Mount the RMX 1000 on top of the
rack brackets. Fasten the RMX 1000 to the rack with screws.
―Put the RMX 1000 on a safe, even, and clean surface.
3 Connect cables on the back panel of the RMX 1000:
―Power Cable: Firmly insert the plug into the power socket to prevent
poor contact.
―LAN Cable: Connect to the LAN1 port of the RMX 1000.
Configuration Preparations
Obtaining Network Information
Before the first time configuration, obtain the following information from the
network administrator. This helps you to configure the RMX 1000 in your
local network:

Chapter 2-
2-2
First Time Installation and Configuration
•The IP address, subnet mask, and default gateway IP address of the RMX
1000 LAN port
•(Optional) Gatekeeper address, and the H.323 prefix and E.164 number
to be assigned to the RMX 1000
Obtaining Product Activation Key
Before using the RMX 1000, you need to register and activate the device.
Follow the procedure below to obtain the product activation key. When you
power on and log in to the RMX 1000 for the first time, the system displays
the Product Activation dialog box, requesting you to enter a Product
Activation Key.
1 Enter http://portal.polycom.com in the address bar of the browser to
access the login page of the Polycom resource center.
2 In the login box, enter your Email address and password, and then click
Sign In. If you are a new user, click the Register for an Account link for
registration.
3 Click Service & Support in the upper navigation bar on the interface. On
the Service & Support page, click Product Activation in the left navigation
bar.
Figure 2-1 Service & Support Page

Polycom RMX 1000 User Guide
2-1
4 Enter the Activate Your Product page. Enter the License Number and
Serial Number of the product in the Single License Number pane, and
then click the Generate button. You can find the license number and
serial number of the product from the document provided with the RMX
1000. Record the activation key displayed in the Key Code field.
Figure 2-2 Activation Key Generating Page
First Time Configuration
Connecting PC to RMX 1000
1 Connect your PC to the LAN1 port (the LAN1 port is enabled by default)
of the RMX 1000 with a cross-over network cable, or connect your PC
and RMX 1000 to the same switch in the LAN. Turn on the power switch
at the RMX 1000.
2 Configure the IP address for your PC, which is in the same network
segment as the IP address of the RMX 1000.
The default IP address of the RMX 1000 before delivery is:
―IP address of the LAN1 port - 192.168.1.254
―Subnet mask - 255.255.255.0
―Default gateway IP address - 192.168.1.1
You can also view the current address information of the product using
the RMX 1000 Discover tool provided with the device.
Run the RMX 1000Discover.exe file in the CD provided with the product.
Click the Discover button to display the current address information of
the device.

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First Time Installation and Configuration
Figure 2-3 RMX 1000 Discover Tool Interface
Logging in to Web UI
1 Run the Web browser on the PC. Enter http://<RMX 1000 IP address> in
the address bar, and then press Enter.
2 (Optional) Select a language for the Web interface from the drop-down
menu. If the browser or OS of your PC does not support the selected
language, the content is displayed in English.
3 On the Welcome interface, enter the default User Name (POLYCOM) and
Password (POLYCOM). Click the Login button to enter the Web
configuration interface.
Figure 2-4 Logging in to the RMX 1000 Web Interface
4 The Product Activation dialog box is displayed. Fill in the activation key
obtained in Obtaining Product Activation Key in the Activation Key box,
and then click the Save button. Click the Close button.

Polycom RMX 1000 User Guide
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Figure 2-5 Product Activation Page
Modifying the Default IP Address
After accessing the RMX 1000 Web configuration interface, you can modify
the default IP address for the device based on the settings of your local
network.
1 Click the IP Setting configuration item in the RMX Management pane.
2 In the IP Setting configuration pane, right-click, and select LAN1 ->
Properties.
3 In the LAN1 Settings dialog box, set the IP address obtained from the
network administrator, and configure the device for use on your local
network.
Figure 2-6 Modifying the IP Address
Table 2-1 LAN Port Setting Parameters
Parameter Description

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First Time Installation and Configuration
Parameter Description
Use LAN1 Enables/disables the network port
DHCP
If the user network is configured with a Dynamic Host
Configuration Protocol (DHCP) server, select this option
to automatically obtain the IP address.
Deselect this option to use a static IP address, in which
case you need to configure the next three options.
IPAddress Set the IP address for this network port
Subnet Mask Set the subnet mask for this network port
Gateway
Set the gateway address for this network port. If the Set
as Default option is selected, the device packet will be
forwarded through this gateway by default when there is
no matched static route. In this case, a default route is
displayed in the list of the Advanced Setting -> Router
page. For details, refer to the Routers section.
NAT
The Network Address Translation (NAT) function enables
you to translate a private network IP address into a public
network IP address before transmission. To enable NAT,
select this box and then type the public network IP
address to be displayed to the outside.
Obtain DNS server
address automatically
Used in combination with the DHCP option. When the
DHCP check box is selected, this option allows you to
obtain the DNS server address automatically from a
DHCP server in the network.
Preferred/Alternate
DNS Server
If you did not select the option for automatic DNS address
discovery, you must enter the preferred/alternate DNS
server addresses here for the device to resolve domain
names.
LAN Speed
Sets the speed/duplex modes for LAN ports. Supported
speed/duplex modes include 10/100M, Full Duplex or Half
Duplex, and the 1000M Network mode. You can also
select Auto to use Auto-Negotiation with the switch port.
Note: Contact the network administrator before setting
LAN Speed, to ensure that the switch configuration is
matched with the MCU port.
Configuring Other Network Options (Optional)
If necessary, you can configure other network parameters according to the
following procedure:
1 Click the Advanced Setting configuration item in the RMX Management
pane.
2 In the Advanced Setting configuration pane, double-click the list item or
right-click and then select Properties.
3 Based on the network requirement, set the routing information in the
following dialog box.

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Figure 2-7 Advanced Setting – Routers Setting
Table 2-2 Routers Setting
Parameter Description
Router IPAddress Set the IP address for the sending router of packet
transmission.
Remote IPAddress Set the target network address for packet transmission
Subnet Mask Set the subnet mask for the target network
4 Click the Gatekeeper tab and set the required gatekeeper information.
Figure 2-8 Advanced Setting – Gatekeeper Setting
Table 2-3 Gatekeeper Setting
Parameter Description