DSG Technology IM 2000 User manual

User Manual
IP-Enabled Voice Mail System
Version 1.2
IM

Table of Contents
Chapter 1 System Overview
New Generation Voicemail …………………………………………………………….
System Features …..………………………………………………………….………
Auto Attendant Features ……………………………………………………….………
Voice Messaging Features ……….……………………………………………………
1-2
1-2
1-3
1-3
Chapter 2 Installing IM1200
Unpacking IM1200 ….……………………………….………………………………….
Environmental Requirements .………….………….…………………………………..
Telephone System …………….…………………………………………………
Network Environment …………….………………………………………………
UMS E-Mail Server .…………….…….………………………………………….
Installing IM1200 …………………………….………………………………..…………
2-2
2-2
2-2
2-3
2-3
2-3
Chapter 3 Using VMS
Connecting VMS to IM1200 ………….…….……….……………………..…………..
Installing VMS ….…………….………………………………………………..…
Turning on IM1200 …………………..…………………………………………..
Logging on IM1200 …………………..…………………………….……..……..
Using Setup Wizard ……….………….……...………………………………..……….
Programming IM1200 ………………………….……………………….……..……….
System Backup & Restore ….……….…….….………………………..……………...
3-2
3-2
3-2
3-2
3-3
3-3
3-4
Chapter 4 Integration with PBX
Selecting Your PBX …………….…………………………………………………….….
Call Transfer …..…………….…………………………………………………………...
Setting Up IM1200 in Non-Supervised Mode ....………….………………………….
In-Band DTMF String …………….………………………………………………
Busy Time Lag ...………….………………………………………………………
Setting Up IM1200 in Supervised Mode ..………….…………………………………
Call Progress Tone ……………………………………………………………….
Automatic Call Progress Learning ……………………………………………..
DTMF Signal …………………….…………….…………………………………
Setting Up IM1200 in Semi-Supervised Mode ….…….……..……………………….
Busy Recall, Ring Release …………….………………………………………..
Call Pickup …………….…………………………………………………………..
4-2
4-2
4-5
4-5
4-8
4-8
4-8
4-10
4-11
4-12
4-12
4-12
Chapter 5 Auto Attendant
Designing Your Auto-Attendant ………………………………………………………...
Creating Extension Blocks …..…………….……………………………………………
Creating Operator/Extension Groups ……..………….………………………………
Setting Up Voice Channel Parameters …………….…………………………………
Designing an AA-Menu ……………….………………………………………………...
Recording AA-Menu Greetings …..……….………………………………………
Transfer Options ...…………….……………………………………………………
Defining Work Schedule …..…………….………………………………………………
5-2
5-2
5-3
5-5
5-6
5-8
5-9
5-10

Defining Holiday Calendar …………….……………………………………………….. 5-11
Chapter 6 Voice Messaging
Defining Voice Massaging Parameters …………….…………………………………
Setting Up Message Notifications ..………….…………………………………………
Internal Notifications …………….……………………………………………….
External Notifications …………….………………………………………………
Mailbox Management …………….……………………………………………………..
6-2
6-3
6-3
6-4
6-4
Chapter 7 Unified Messaging System
Connecting to E-mail Server ..…………….……………………………………………
Setting Up E-mail Account in IM1200 ………………..…………….…………………
When Are E-mails Sent ………………………………………………….……………..
7-2
7-2
7-2
Chapter 8 User Operations
Access Your Personal Mailbox ……………………………...………….………………
Retrieving Your Messages …….………………………………………………….…….
Sending a Message ……………………………………………………………………...
Editing Your Personal Mailbox Options ……….……………………………………….
8-2
8-2
8-3
8-3
Chapter 9 DTMF Programming
DTMF Programming Mode ……………….…………….………………………………
Entering and Exiting the DTMF Programming Mode ..……….…………….….…….
DTMF Programming Procedure ……….……………………………………………….
9-2
9-2
9-2
Appendix A - System Parameters ……....…..………….……………………………………………
Appendix B - System Prompts …….….……..……………………………………………………....
Appendix C - Hardware Specifications …………….……………………………………………….
A-1
B-1
C-1

Chapter 1 System Overview
1-1
CHAPTER 1
System Overview
This chapter introduces the main features of IM1200.
⋄New Generation Voice Mail
⋄System Features
⋄Auto Attendant Features
⋄Voice Messaging Features

Chapter 1 System Overview
1-2
New Generation Voice Mail
InterMail IM1200 is a new generation voice mail system that combines the Internet with
voice processing technologies to provide a robust, dynamic, and user friendly voice
messaging system that meets your office communication needs today. Designed with small-
and-medium size business customers in mind, its features and functionality nonetheless
rival those used by Fortune 500’s.
System Features
∎Easy PBX Integration Integrating with PBX has never been easier. Simply pick the
PBX from the PBX list and then select the call transfer method. The call transfer
methods include Supervised, Non-Supervised, Semi-Supervised, and Call Pickup.
∎Built in VoIP Gateway Saves money by routing calls over the Internet through the
built in VoIP gateway. A user definable dialing plan can link remote offices with
virtual extensions.
∎Network Based Voicemail Management Software (VMS) Gives you an easy
graphical user interface to maintain the system via local and wide area network. With
the ubiquity of Internet, you can have full control of the system from wherever the
network is available.
∎System Report Offers the system administrator easy overview of call statistics,
mailbox usage, system status and performance.
∎Incoherent Configuration Report Keeps track of all system configurations that are
incoherent to other settings. This is very useful when the administrator is trouble
shooting the system configuration.
∎Live System Monitoring All system activities can be monitored through the network
using the VMS utility program. The DTMF inputs and outputs at each voice channel
can be captured by a built-in line monitor (digit grabber).
∎Voice-Guided System Configuration IM1200 allows you to do the system setup and
configuration changes using a simple touch-tone phone instead of running a PC. It
makes the process easy by providing comprehensive voice prompts that guide you
through every step of the way.
∎System Configuration Backup The system parameters and mailbox configurations
can be backed up to the system administrator’s local hard drive. This enables you to
keep records of various installations and expedite disaster recovery process.
∎Dedicated Hardware and Software IM1200’s integrated, all-in-one, non-PC based
architecture makes it a stable, secure, and reliable product.
∎Multilingual System Announcement Users and callers can select the language they
prefer to hear in the system greetings and announcements.
∎Name Directory Gives the caller a quick and easy way to locate the person they are
trying to reach by entering their first or last name.
∎Holiday Greetings The administrator can set up a holiday calendar containing single
or a range of dates each capable of holding its own holiday greeting.

Chapter 1 System Overview
1-3
Auto-Attendant Features
∎Custom Automated Attendant Menu Up to 300 different Auto Attendant Menus
(AA Menus) can be designed and used to handle calls differently per different
time of day, day of week, and line of the system.
∎Operator & Extension Groups Extensions can be grouped together to form a team of
operators, a department, or for other purposes. Different operator teams can be
selected for Business Hours, Break Hours, After Hours, and Closed Days.
∎Call Distribution Calls can be distributed among group members in linear, circular,
or ACD fashion.
∎Automatic Call Forward & Do-Not-Disturb These are convenient call answering
options that can be individually set for each extension.
∎Conference Call If supported by your PBX, IM1200 can transfer calls to an
external phone number when the called party is not at his/her extension.
Voice Messaging Features
∎Unified Messaging System Your voice message can be delivered to your e-mail
address as a Wave file attachment. The messages can be categorized as new or old
message after its delivery.
∎Virtual and Multi-Tenant Mailboxes Aside from Real mailboxes, IM1200 provides
Virtual and Multi-Tenant mailboxes for messaging-only or extension sharing
applications.
∎Personal Distribution Lists Each mailbox can define up to 9 personal message
distribution lists. Messages can be sent to multiple recipients with a simple selection
of a list.
∎Automatic Message Forward Lets you forward all messages to a co-worker’s
mailbox or a distribution list when you are away. Messages can be easily shared this
way without any of them being overlooked.
∎Versatile Message Notification You can receive notification of incoming messages
via extension, message lamp, pager, regular phone, mobile phone, and E-mail. You
can also schedule the time you want the notification to be in effect, retry interval, and
retry count.
∎Urgent and Private Message Tags Messages can be marked with different tags to
indicate the nature of the messages. The playback of the messages can also be
prioritized based on the tag.
∎Message Play Control A comprehensive set of commands including Replay, Save,
Delete, Time Stamp, Forward, Skip, Rewind, Fast Forward, and Volume Adjustment,
offers the user a convenient and efficient way of playing back messages.

Chapter 2 Installing IM1200
2-1
CHAPTER 2
Installing IM1200
This chapter explains the environmental requirements and the
installation steps of IM1200.
⋄Unpacking IM1200
⋄Environmental Requirements
Telephone System
Network Environment
UMS E-Mail Server
⋄Installing IM1200

Chapter 2 Installing IM1200
2-2
Unpacking IM1200
The package you received for IM1200 should be a standard IM1200 package; however, the
content may vary depending on the location and the dealer you have purchased the unit
from. Report any damage or missing items in the package to your dealer right away.
Items in your package include:
∎IM1200 Unit
∎Power Supply (12V DC)
∎Installation Manual (CD)
∎Battery Charger Cable
∎Telephone Cords
∎Line Boxes
∎RJ-45 Network Cable
Note: The RS-232 Null Modem Serial Cable can be acquired from your local dealer. Please note the
2nd, 3rd, 4th and 6th, 7th, 8th pins has been switched. Please use only the cable provided by your
dealer.
Environmental Requirements
The IM1200 should be located in a dust-free environment that is near the trunk lines from
your existing telephone system. The IM1200 must have access to your network wiring if
you plan to access IM1200 through your LAN (Local Area Network) or WAN (Wide Area
Network), or if you plan to use the Internet telephony features of IM1200.
It is highly recommended that you use an Uninterruptible Power Supply (UPS) in
conjunction with the IM1200 to protect against power surges and failures.
Telephone System
IM1200 is compatible with most major brands of Telephone Systems/PBX, including:
Manufacturer Model (examples)
Alcatel 4200/4400, OmniPCX Office
Avaya Partner, Merlin/Definity
NEC ICS7400/EDK, NDK, M80, M100, MCI140
Nortel Mercator, Norstar, Option 11
Panasonic KXTD-1232/500, KXTA-308/824
Philips D120, SOPHO FVM 805/810/300, DS-1000
Siemens Hicom 300, Hipath 4000
Figure 2-1
IM1200 comes with 4 or 8 voice channels, and the same number of analogue ports is
required from the Telephone System. In most cases, the VM ports from the Telephone
System are the preferred ones to be connected to IM1200.

Chapter 2 Installing IM1200
2-3
Network Environment
It is highly recommended that you provide a permanent Internet connection for IM1200,
such as that from a Leased Line, xDSL (excluding PPPoE) or Cable Modem, and assign a
Static IP address (Real IP address if applicable) to IM1200.
Your LAN can be in the DHCP network environment. If you assign a pseudo (private) IP
address to IM1200, either static or dynamic IP address, you need to open the TCP and UDP
ports for the IP address assigned to IM1200 and the network equipment connected to WAN.
∎For 4-channel IM1200, open TCP port 1100 and UDP ports 1101-1104.
∎For 8-channel IM1200, open TCP port 1100 and UDP ports 1101-1108.
UMS E-Mail Server
IM1200 can automatically send an e-mail with the voice message attachment to a designated
e-mail address whenever a mailbox receives a new voice message. In order for this to work,
a standard SMTP e-mail server with a valid e-mail address is required.
Installing IM1200
The following is a schematic for the line configuration of IM1200 with other hardware.
Figure 2-1
The following is a schematic for the front panel of IM1200:
Figure 2-2

Chapter 2 Installing IM1200
2-4
∎Mode Button The Mode Button switches the Operation Mode of the IM1200. The
Operation Mode will switch from Business Hours ÆBreak Hours ÆAfter Hours Æ
Closed Day ÆBusiness HoursÆ…, with each push of the button. The Operation
Mode will automatically switch according to the Business Schedule, if it is set to Auto
mode. (For Business Schedule, see page 5-10)
∎Security Button When the button is pressed down, all access to the system
programming, including DTMF and VMS programming, will be blocked. Note: this is
the only button that has a locking mechanism. Be sure to toggle it back to normal
position to allow system programming.
∎FUNC1 Button Holding down the FUNC1 Button while turning on the power of
IM1200 until it finishes the system booting cycle will restore the system IP address and
administration password to the factory default. (For IP Settings, see page 3-2)
∎FUNC2 Button Holding down the FUNC2 Button while turning on the power of
IM1200 until it finishes the system booting cycle will restore the system IP address and
administration password and other system parameters to the factory default.
∎Power Indicator The Power Indicator will be lit when the IM1200 has power
connected and is turned on.
∎Mode Indicator The Mode Indicator will indicate which Operation Mode the system
is in at the moment.
∎Link Indicator The Link Indicator will be lit when there is a live Ethernet connection
to the system.
∎L1-L8 Line Indicators The Line Indicator will be on when the indicated channel is
being used.
Follow these steps to install IM1200:
1. Use the 2- or 4-wire phone cords to connect your phone system’s station ports to the
jacks labeled L1 to L4 on the IM1200 front panel. If your IM1200 is an 8-port system,
use the RJ14-to-RJ11 line splitters and have the joined ends connected to the jacks
labeled L1/L5 to L4/L8 on the IM1200 front panel, and the split ends to your phone
system’s station ports.
2. Connect your Ethernet network with IM1200 using a standard Ethernet (UTP CAT-5e)
cable to the RJ45 jack labeled ETHERNET on the IM1200 front panel.
3. Connect your power adaptor to the socket labeled PWR on the back panel of IM1200.
4. Connect the Battery cable to a 12-volt battery if you wish to use a battery for emergency
power.
5. Turn on the power switch at the back of IM1200. Allow about 1 minute for it to finish
the boot cycle.

Chapter 3 Using VMS
3-1
CHAPTER 3
Using VMS
This chapter describes the installation and usage of the Voicemail
Management Software to set up and manage IM1200.
⋄Connecting VMS to IM1200
Installing VMS
Turning on IM1200
Logging on IM1200
⋄Using Setup Wizard
⋄Programming IM1200
⋄System Backup & Restore

Chapter 3 Using VMS
3-2
Connecting VMS to IM1200
The Voicemail Management Software (VMS) is a network based program that is your best
tool to set up, maintain and restore IM1200 parameters and settings. Before you use the
VMS, you need to have a computer operating on the Microsoft Windows operating system
that is connected to the Ethernet network. If the IP address assigned to IM1200 is a private
IP, then the computer running VMS needs to be in the same private network (with the same
first 3 bytes of the IP address) as the IM1200. (For the Network Environment, see page 2-3)
Installing VMS
You should find the latest VMS version from the Installation CD that came with your
package.
Once you have located the program installation file, you can double click on it to start the
installation.
Follow the instruction to finish the installation.
Turning on IM1200
To turn on the IM1200 for the first time, make sure you have all the proper lines connected
to the system. (For the Environment Requirements, see page 2-2) IM1200 has a factory
default IP setting of:
Factory Default IP Setting
Field Setting
IP 192.168.1.200
Gateway 192.168.1.254
Subnet Mask 255.255.255.0
DNS 168.95.1.1
Table 3-1
You may start logging on to the IM1200 if the factory default IP is available for the system in
your network. You can change the IP setting later using VMS if you prefer. If the factory
default IP is not available in your network, you can change the IP setting via DTMF
Programming to one that is available in your network, so you can logon to IM1200 using
VMS. (For DTMF Programming, see Chapter 9)
Note: The IP address MUST be available for the IM1200 in order for the VMS to logon to the
system.
Logging On IM1200
You can start the VMS by choosing it from your program menu. The VMS will open as:

Chapter 3 Using VMS
3-3
Figure 3-1
To log on a system, you will need to know:
∎IP Address for IM1200 (Default: 192.168.1.200)
∎Password (Default: 1234)
Logging on IM1200:
1. Click the Logon icon. A Logon dialog box opens.
2. Enter the IP Address and the Password for the IM1200 and click OK.
3. A new dialog box saying “Logon OK” will appear if you enter the correct IP address
and password. Click OK to close the box. You are now successfully logged on to
IM1200. You can now select and run any operations that are available from the menu.
You will stay connected for as long as there are actions on the VMS. If the VMS stays
idle for 5 minutes, you will be automatically logged off from IM1200.
Using Setup Wizard
It is strongly advised to use the VMS Setup Wizard for first time configuration of the
system. The Setup Wizard will guide the Administrator through all the steps of how to
configure the system in detail. Click the Wizard icon and follow the steps to configure the
system.
Programming IM1200
VMS provides user-friendly ways to program the IM1200, which include:
∎PBX Setup

Chapter 3 Using VMS
3-4
∎System Configuration
∎Auto-Attendant Menus
∎Voice Mail Parameters
These data can be manipulated between the administrator’s computer and the IM1200
system.
∎Read The Programming Data will be downloaded from the IM1200 to the VMS,
including the Current Time and Date.
∎Send The Programming Data displayed in the VMS will be uploaded to the connected
IM1200 and replacing all the Programming Data on the IM1200
∎Save The Programming Data will be saved in the local computer, available for future
references.
∎Open The saved Programming Data will be retrieved from the computer and made
available for modifications and can be sent back to the IM1200.
System Backup & Restore
You can backup and restore system data including:
∎PBX Setup
∎System Configuration
∎Auto-Attendant Menus
∎Voice Mail Parameters
∎Individual Mailbox Settings
∎AA-Menu Greetings
To Backup the System Data:
1. Choose Communication > Backup. A dialog box appears.
Figure 3-2
2. Select the folder you want to back up your data to, then click OK.
3. A new dialog box will appear. Press the Start button to start the backup.

Chapter 3 Using VMS
3-5
To Restore the System Data:
1. Choose Communication > Restore. A new dialog box appears.
2. Select the folder you want to restore your data from, then click OK.
3. A new dialog box will appear. Press the Start button to start the restore.
Warning: If any of the files being restored cannot be recognized by the system or is corrupted, it
might cause system failure. Do not tamper with files in the backup folder.

Chapter 4 Integration with PBX
4-1
CHAPTER 4
Integration with PBX
This chapter includes the details of the integration of IM1200 and
PBX.
⋄Selecting Your PBX
⋄Call Transfer
⋄Setting Up IM1200 in Non-Supervised Mode
In-Band DTMF String
Busy Time Lag
⋄Setting Up IM1200 in Supervised Mode
Call Progress Tone
Automatic Call Progress Learning
DTMF Signal
⋄Setting Up IM1200 in Semi-Supervised Mode
Busy Recall, Ring Release
Call Pickup

Chapter 4 Integration with PBX
4-2
Selecting Your PBX
IM1200 provides a PBX list for you to select to integrate your IM1200 with your PBX the
fastest and easiest way possible. The IM1200 will be updated with the latest models of PBX
periodically. Please contact your dealer for the latest PBX information. The default data and
parameters are suitable for general conditions, and might be different from the specific and
regional settings of your PBX. Check with the PBX dealer for the most accurate settings.
To Select a PBX
1. Click PBX tab. A PBX list is displayed after VMS finishes reading data from IM1200.
Figure 4-1
2. Choose one PBX model by clicking on the name of the PBX. And click OK.
To Add a PBX Selection
1. Click PBX tab. A PBX list is displayed.
2. Click Add button. A dialog box opens with folders for you to choose.
3. Choose the folder and the PBX file that you want to add, then click Open.
Call Transfer
Depending on the PBX, the IM1200 can support and adapt to the specific call transfer
method supported by the PBX. The possible call transfer modes are:

Chapter 4 Integration with PBX
4-3
∎Non-Supervised The line is released when IM1200 transfers a call under Non-
Supervised Mode. The PBX should be configured to forward the call back to the VM
port when the extension is not available. This mode allows IM1200 to untie its
resource and provides the best performance. This is the recommended call transfer
mode. There are two ways Non-Supervised call transfer can be achieved:
∎In-Band DTMF String IM1200 will check the In-Band DTMF String sent by the
PBX for the reason (Busy or Ring/No-Answer) the call is sent back. This
method requires the PBX be capable of sending In-Band DTMF Strings with
condition codes when forwarding calls back to IM1200.
∎Busy Time Lag Some PBXes send the same In-Band DTMF strings for both
Busy and No-Answer Call Forward. This method uses the time lag between
receiving the Busy and No-Answer Call Forward when the call is bounced back
from the PBX to determine the extension is Busy or No-Answer. This method is
only recommended for certain PBX models.
∎Supervised In contrast to Non-Supervised Mode, Supervised Mode does not
release the line when transferring the call. It instead holds and monitors the line
for the extension’s response. It then retrieves the call if the extension is not
available, or releases the line if the call has been picked up by the extension. This
mode will take up the most resource of IM1200’s, but will be the only mode
possible if the PBX does not provide any extension status information when calls
are transferred. There are two things IM1200 can use to monitor the call transfer:
∎Call Progress Tone IM1200 monitors the Call Progress Tones (CPT) when
transferring a call, and retrieves the call when the defined number of Busy
or Ringback tones are received, then proceeds to take the call to the
corresponding call flow.
∎DTMF Instead of Call Progress Tone, IM1200 looks for the DTMF Signal sent
by the PBX when transferring the call. It will retrieve the call and process it
according to the DTMF Signal it receives. Not all PBXes provide DTMF Signals
for extension status.
∎Semi-Supervised In the case the PBX provides an incomplete set of In-Band
DTMF Strings, Semi-Supervised Mode can be used instead of Supervised Mode to
free up some system resource.
∎Busy Recall, Ring Release IM1200 will first operate under Supervised Mode to
determine and retrieve the call if the extension is Busy. If the extension is not
Busy, the line will be released in the Non-Supervised Mode. This mode
requires the Busy CPT parameters in the Supervised mode and the In-Band
DTMF String for the No-Answer condition in the Non-Supervised mode be set
properly first.
∎Call Pickup. Similar to Busy Recall, Ring Release method, the call is
retrieved if it is Busy and released otherwise. IM1200 will then use the Call
Pickup function of the PBX to retrieve the call in a definite amount of time,
assuming the call is not answered.
To configure the Transfer Mode:
1. Choose System Parameters > PBX Parameters. A PBX Parameters dialog box
opens. Choose the Transfer Mode Tab.

Chapter 4 Integration with PBX
4-4
Figure 4-2
2. Different Transfer Modes can be selected for Business Hours and Non-Business Hours.
Non-Business Hours includes Break Hours, After Hours and Closed Days defined in
Business Schedule. (For Business Schedule, see page 5-10) Further, the operator
extension can select a different Transfer Mode than the rest of the extensions for the
Business and Non-Business Hours. Note: The Operator & Extension Group function
can only be supported in the Supervised Mode. (For Operator & Extension Group
function, see page 5-3) Select the Transfer Mode you wan to use for your operator
extension, the rest of the extensions, for your business hours and non-business hours,
accordingly then.
3. Define the call transfer sequences using the codes in Table 4-1:
DTMF and Action Codes
Code Action
0~9, *,#,A~D DTMF Signal
& First Hook Flash
h Second Hook Flash
，Pause for 1 second
；Pause for 0.5 second
x Extension Number
Table 4-1
Transfer Sequence Transfer Sequence transfers the call to the targeted extension. An
example would be: [&，x].
Ringback Recall Sequence Ringback Recall Sequence retrieves a call when the
extension status is No-Answer. An example would be: [&].

Chapter 4 Integration with PBX
4-5
Busy Recall Sequence Busy Recall Sequence retrieves a call when the extension
status is Busy. An example would be: [&].
Hang Up Sequence Hang Up Sequence is used to disconnect the call. An example
would be: [h].
CO Line Access Sequence CO Line Access Sequence hunts for an available CO line
to make an external call.
Conference Hold Sequence Conference Hold Sequence puts the caller on hold
while connecting the third party for a conference call.
Conference Sequence Conference Sequence connects the caller who was put on
hold by Conference Hold Sequence to the third party that is reached through the
External Conference Call Number defined in the mailbox.
First Hook Flash [&] IM1200 provides two Hook Flash times for PBX programming.
First Hook Flash is usually used for transferring calls. “&” is the symbol used to
represent First Hook Flash time.
Second Hook Flash [h] Most PBXes only uses one Hook Flash time for all
operations, while some PBXes require an alternative Hook Flash time to retrieve a call
on hold. Second Hook Flash is usually longer than First Hook Flash. “h” is the
symbol used to represent Second Hook Flash time.
Extension’s Size This is the length (number of digits) of your PBX’s extension.
Disconnect Signal In cases when the PBX wishes to notify IM1200 that the call
should be disconnected, the PBX will send a Disconnect Signal to IM1200. One such
case is when the caller hangs up the phone during the call transfer. IM1200 will
disconnect the call upon receiving this signal. The first digit of the Disconnect Signal
should be one of DTMF tones A, B, C, or D.
4. Click OK or Apply once you are done with the editing.
Setting Up IM1200 in Non-Supervised Mode
Some PBXes have the capability of sending call status information when the call is being
transferred. IM1200 can make use of this information and determine what action should
follow. In Non-Supervised mode, calls are released immediately after the transfer is
initiated and the PBX has to enable the Busy/No-Answer Forward to the voice mail port.
In-Band DTMF Strings
Examples of PBXes supporting Non-Supervised Call Transfer with In-Band DTMF
Strings
Manufacturer Model
Alcatel 4200, 4400, OmniPCX Office
Samsung DCS
Fujitsu 9600 Series
Avaya Partner
Mitel SX Series
NEC MCI
Nortel Norstar
Nortel Option 11
OKI SR
Siemens Hi-Com 300, Hi-Path 4000
Panasonic KX-TA/KXTD
Table 4-2