NEC NEAXMAIL IM-16 Instruction Manual

Page 1 of 5
North American Telecommunications Group
For Service: 604-856-9155 / [e-mail]
NEAX &NEAXMAIL IM16 VOICEMAIL
ADMINISTRATION GUIDE

Page 2 of 5
North American Telecommunications Group
For Service: 604-856-9155 / [e-mail]
Table of Contents
Voicemail Programming ...................................................................................... 3
Record Company Greetings............................................................................. 3
Record Any Sub-Menus ................................................................................... 3
Add/Delete/ or Change Mailboxes.................................................................... 4
** Important Note:
The extension and mailbox numbers referenced in this guide are the most commonly
used configuration. It does not guarantee that your company will use the same extension and
mailbox numbers due to each systems customized configuration. If you are unsure of what
numbers were used in your configuration, please call or email the NATG service department.

Page 3 of 5
North American Telecommunications Group
For Service: 604-856-9155 / [e-mail]
Voicemail Programming
Record Company Greetings
1. Press MESSAGE key at System Admin phone (Usually extension 101)
2. When prompted, enter the security code:
3. On the display you will see , press key below it
4. On display see MGR.. press key
5. On display see GREET.. press key
6. It will say system is in DAY mode, do you want to change to alternate greeting mode:
press 2for no
7. Then press 1to change the greetings for opening box
8. The current day greeting will play and at the end the prompt will be do you want to re-
record it.. press 1 for YES and start speaking after the tone and press the * when you
are done…..NOTE… after you are done pause a few seconds BEFORE you press the *
key
9. The current NIGHT greeting will then play and you will be given the same prompts to re-
record it
10.Hang up when you are done
NOTE: to put the system on HOLIDAY mode you must press 1 for yes in step 6 and then
follow the instructions to then record a alternate/holiday greeting. When the holiday is over you
must do steps 1-6 to turn OFF holiday mode
Example:
Thank you for calling………
Our regular business hours are….
If you know the extension of the person you are calling please enter it now
OR press 4 for our company directory
To reach reception (or to leave a general message) please remain on the line
Record Any Sub-Menus
1. Press MESSAGE key at System Admin phone (Usually extension 101)
2. When Prompted, enter security code
3. Press LVMSG key on display
4. Enter the mailbox # for the greeting:
5. Follow prompts: it will say Press yes (1) to confirm
6. You will have to record it twice; once for the day message and once for the night
message

Page 4 of 5
North American Telecommunications Group
For Service: 604-856-9155 / [e-mail]
Add/Delete/ or Change Mailboxes
1. Press MESSAGE key at System Admin phone (Usually extension 101)
2. When prompted enter your security code
3. On the display you will see , press soft key below it
4. On display see MGR.. press key
5. On the display see CHBOX … press key
6. The system will ask you to enter the mailbox… enter the box you want to add, delete or
change
7. At this point listen to the prompts to be guided through deleting the security code for the
box, or deleting the box.
NOTE: if there is no mailbox the system will say:
“there is no mailbox.. would you like to add one: press 1for YES
8. Press SPEAKER key when all done
NOTE: When you reset a security code for a mailbox, it will reset it back to system default
[previously provided by NATG]

Page 5 of 5
North American Telecommunications Group
For Service: 604-856-9155 / [e-mail]
NORTH AMERICAN TELECOMMUNICATIONS GROUP
Abbotsford Head Office
1919 Sumas way
Abbotsford, BC V2S 4L5
Phone: [phone] Toll Free: 877-856-9155
Fax: [phone]
Email: [e-mail]
Vancouver Office
9-1585 Cliveden Avenue
New Westminister, BC V3M 6M1
Phone: [phone] Toll Free: 877-856-9155
Fax: [phone]
Email: [e-mail]
Victoria Office
Phone: [phone] Toll Free: 877-856-9155
Fax: [phone]
Email: [e-mail]