DSG Technology IM1200 User manual

IM1200/IM2400
InterMail Voice Mail System
Administrator
Installation and Configuration Guide
08IM1224M.v244.EN1

DSG, DSG logo, AA9600, AA9604, VL880, InterMail, IM2400, IL1000 and IL5000 are trademarks of DSG
Technology. Windows and Outlook Express are trademarks of Microsoft Inc. Other names used here are
trademarks of their respective owners.
Copyright © DSG Technology, Inc. All rights reserved.
DSG Technology, Inc.
7F, 222 Cheng-Teh Road, Sec. 4, Taipei, Taiwan 111
Tel：[phone]
Fax：[phone]
E-mail：[e-mail]
http：//www.dsgtechnology.com

Table of Contents
3
Table of Contents
Chapter 1 General Description .......................................................................................................... 6
New Generation Voice Mail ........................................................................................... 7
System Features ............................................................................................................... 7
Auto-Attendant Features ................................................................................................ 8
Voice Messaging Features .............................................................................................. 8
Chapter 2 Installing InterMail.......................................................................................................... 11
Package Content ............................................................................................................ 12
Environmental Requirements ...................................................................................... 12
Telephone System.................................................................................................12
Network Environment.........................................................................................13
UMS E-Mail Server...............................................................................................13
Installing InterMail – IM1200....................................................................................... 13
Installing InterMail - IM2400........................................................................................ 15
Chapter 3 Installing IMS Utility....................................................................................................... 19
Before You Start ............................................................................................................. 20
Installing IMS Utility..................................................................................................... 20
Login to InterMail.......................................................................................................... 20
Overview of IMS Utility................................................................................................ 22
IMS Basic Settings.......................................................................................................... 23
Using Setup Wizard ...................................................................................................... 24
Chapter 4 Integration with PBX....................................................................................................... 25
Selecting Your PBX........................................................................................................ 26
Call Transfer ................................................................................................................... 26
Setting Up InterMail in Non-Supervised Mode ........................................................ 29
In-Band DTMF Strings.........................................................................................30
Busy Time Lag.......................................................................................................33
Setting Up InterMail in Supervised Mode ................................................................. 33
Call Progress Tone................................................................................................34
Automatic Call Progress Learning .....................................................................35
DTMF Signall ........................................................................................................36
Setting Up InterMail in Semi-Supervised Mode ....................................................... 37
Busy Recall, Ring Releasee ..................................................................................37
Call Pickup ............................................................................................................37
Chapter 5 Auto Attendant................................................................................................................ 39
Designing Your Auto-Attendant ................................................................................. 40

Table of Contents
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Creating Extension Blocks ............................................................................................ 40
Creating Operator & Extension Groups ..................................................................... 41
Setting Channel Parameters ......................................................................................... 43
Designing an AA-Menu................................................................................................ 44
Recording AA-Menu Greetings..........................................................................46
Transfer Options...................................................................................................47
Defining Business Schedule ......................................................................................... 48
Defining Holiday Calendar .......................................................................................... 50
Chapter 6 Voice Messaging.............................................................................................................. 51
Defining Voice Messaging Parameters ....................................................................... 52
Setting Up Message Notifications ............................................................................... 53
Internal Notifications ...........................................................................................53
External Notifications ..........................................................................................55
Mailbox Management ................................................................................................... 55
Chapter 7 Unified Messaging System............................................................................................. 63
Setting Up E-mail Addresses ....................................................................................... 64
When Are E-mails Sent ................................................................................................. 65
Chapter 8 User Operations............................................................................................................... 67
Accessing Your Personal Mailbox ............................................................................... 68
Retrieving Your Messages ............................................................................................ 68
Sending a Message......................................................................................................... 69
Editing Your Personal Mailbox Options..................................................................... 70
Chapter 9 DTMF Programming....................................................................................................... 73
DTMF Programming Mode.......................................................................................... 74
Entering and Exiting the DTMF Programming Mode.............................................. 74
DTMF Programming Procedure.................................................................................. 74
DTMF and Action Code Table............................................................................75
3-Digit Function Code Table ...............................................................................76
Chapter 10 Advanced Parameters................................................................................................... 99
Advanced Parameter 1................................................................................................ 100
Advanced Parameter 2................................................................................................ 101
Advanced Parameter 3 and 4 ..................................................................................... 102
Chapter 11 System Status and Backup ......................................................................................... 105
System Status................................................................................................................ 106
System Alarm ............................................................................................................... 106
System Backup & Restore........................................................................................... 107
Parameters Backup & Restore.................................................................................... 108
System Upgrade........................................................................................................... 109

Table of Contents
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Appendix A: 3-Digit Function Codes ........................................................................................... 111
Appendix B: System Prompts ........................................................................................................ 121
Appendix C: System Specifications............................................................................................... 141
Index.................................................................................................................................................. 143

Chapter 1 General Description
6
Chapter 1
General Description
This chapter will guide you through the main features of InterMail.

Chapter 1 General Description
7
New Generation Voice Mail
InterMail is a new generation voice mail system that combines the Internet with
voice processing technologies to provide a robust, dynamic, and user friendly
voice messaging system that meets your office communication needs today.
Designed with small-and-medium size business customers in mind, its features
and functionality nonetheless rival those used by Fortune 500’s.
System Features
yEasy PBX Integration: Integrating with PBX has never been easier. Simply
pick the PBX from the PBX list and then select the call transfer method. The
call transfer methods include Supervised, Non-Supervised,
Semi-Supervised, and Call Pickup.
yNetwork Based Voicemail Management Software (IMS): Gives you an
easy graphical user interface to maintain the system via local and wide area
network. With the ubiquity of Internet, you can have full control of the
system from wherever the network is available.
ySystem Report: Offers the system administrator easy overview of call
statistics, mailbox usage, system status and performance.
yIncoherent Configuration Report: Keeps track of all system configurations
that are incoherent to other settings. This is very useful when the
administrator is trouble shooting the system configuration.
yLive System Monitoring: All system activities can be monitored through
the network using the IMS utility program. The DTMF inputs and outputs
at each voice channel can be captured by a built-in line monitor (digit
grabber).
yVoice-Guided System Configuration: InterMail allows you to do the
system setup and configuration changes using a simple touch-tone phone
instead of running a PC. It makes the process easy by providing
comprehensive voice prompts that guide you through every step of the
way.
ySystem Configuration Backup: The system parameters and mailbox
configurations can be backed up to the system administrator’s local hard
drive. This enables you to keep records of various installations and
expedite disaster recovery process.
yDedicated Hardware and Software: InterMail integrated, all-in-one,
non-PC based architecture makes it a stable, secure, and reliable product.
yMultilingual System Announcement: Users and callers can select the
language they prefer to hear in the system greetings and announcements.

Chapter 1 General Description
8
yName Directory: Gives the caller a quick and easy way to locate the person
they are trying to reach by entering their first or last name.
yHoliday Greetings: The administrator can set up a holiday calendar
containing single or a range of dates each capable of holding its own
holiday greeting.
Auto-Attendant Features
yCustom Automated Attendant Menu: Up to 300 different Auto Attendant
Menus (AA Menus) can be designed and used to handle calls differently
per different time of day, day of week, and line of the system.
yOperator & Extension Groups: Extensions can be grouped together to
form a team of operators, a department, or for other purposes. Different
operator teams can be selected for Business Hours, Break Hours, After
Hours, and Closed Days.
yCall Distribution: Calls can be distributed among group members in linear,
circular, or ACD fashion.
yAutomatic Call Forward & Do-Not-Disturb: These are convenient call
answering options that can be individually set for each extension.
yConference Call: If supported by your PBX, InterMail can transfer calls to
an external phone number when the called party is not at his/her
extension.
Voice Messaging Features
yUnified Messaging System: Your voice message can be delivered to your
e-mail address as a Wave file attachment. The messages can be categorized
as new or old message after its delivery.
yVirtual and Multi-Tenant Mailboxes: Aside from Real mailboxes,
InterMail provides Virtual and Multi-Tenant mailboxes for messaging-only
or extension sharing applications.
yPersonal Distribution Lists: Each mailbox can define up to 9 personal
message distribution lists. Messages can be sent to multiple recipients with
a simple selection of a list.
yAutomatic Message Forward: Lets you forward all messages to a
co-worker’s mailbox or a distribution list when you are away. Messages
can be easily shared this way without any of them being overlooked.
yVersatile Message Notification: You can receive notification of incoming
messages via extension, message lamp, pager, regular phone, mobile phone,
and E-mail. You can also schedule the time you want the notification to be

Chapter 1 General Description
9
in effect, retry interval, and retry count.
yUrgent and Private Message Tags: Messages can be marked with different
tags to indicate the nature of the messages. The playback of the messages
can also be prioritized based on the tag.
yMessage Play Control: A comprehensive set of commands including
Replay, Save, Delete, Time Stamp, Forward, Skip, Rewind, Fast Forward,
and Volume Adjustment, offers the user a convenient and efficient way of
playing back messages.

Chapter 2 Installing InterMail
11
Chapter 2
Installing InterMail
This chapter explains the environmental requirements and the installation steps
of InterMail.

Chapter 2 Installing InterMail
12
Package Content
Thank you for purchasing InterMail Voice Mail System. InterMail includes two
models: IM1200 and IM2400. The content might vary depending on the location
and the dealer you have purchased the unit from. Report any damage or missing
items in the package to your dealer right away.
Items in your package include:
yInterMail Unit (IM1200 or IM2400)
yPower Supply (12V DC) (IM1200)
yPower Cord
yInstallation Guide and IMS Utility (CD)
yRJ-45 Network Cable
yRJ14-to-RJ11 Line Splitters
Note: The network cable provided is a straight cable. Should you need to
connect a PC directly to the system, please prepare a crossover cable, i.e. pin 1, 3
and pin 2, 6 are swapped.
Environmental Requirements
The InterMail should be located in a dust-free environment that is near the trunk
lines from your existing telephone system. The InterMail must have access to
your network wiring if you plan to access InterMail through your LAN (Local
Area Network) or WAN (Wide Area Network), or if you plan to use the Internet
telephony features of InterMail.
It is highly recommended that you use an Uninterruptible Power Supply (UPS)
in conjunction with the InterMail to protect against power surges and failures.
Telephone System
InterMail is compatible with most major brands of Telephone Systems/PBX,
including:
Manufacturer Model (Examples)
ALCATEL 4200/4400, OmniPCX Office
AVAYA Partner, Merlin/Definity
NEC ICS7400/EDK, NDK, M80, M100, MCI140
NORTEL Mercator, Norstar, Option 11
Panasonic KXTD-1232/500, KXTA-308/824

Chapter 2 Installing InterMail
13
Philips D120, SOPHO FVM 805/810/300, DS-1000
SIEMENS Hicom 300, Hipath 4000
Figure 2-1
InterMail comes with 4 or 8 voice channels, and the same number of analogue
ports is required from the Telephone System. In most cases, the VM ports from
the Telephone System are the preferred ones to be connected to InterMail.
Network Environment
IP Networks
InterMail provides an Ethernet port allowing you to connect it to your IP
network. Please prepare a fixed IP address for it. Then you will be able to access
the system using IMS utility for further configuration.
Note: When using a PC accessing InterMail, please make sure your PC is located
in the same subnet as the InterMail.
Direct Connection
When a LAN is not available, you could still access InterMail using a PC. Simply
assign an IP address to the InterMail. Connect one end of a crossover cable to
InterMail and the other end to your PC. Please make sure your PC is set to be in
the same subnet as the InterMail.
Note: A crossover cable requires pin 1, 3 and pin 2, 6 swapped.
UMS E-Mail Server
InterMail can automatically send an e-mail with the voice message attachment to
a designated e-mail address whenever a mailbox receives a new voice message.
In order for this to work, a standard SMTP e-mail server with a valid e-mail
address is required.
Installing InterMail – IM1200
The following is a schematic for the line configuration of IM1200 with other
devices.

Chapter 2 Installing InterMail
14
Figure 2-1
Figure 2-2
Front Panel and LED Indicators:
yMode Button: The Mode Button switches the Operation Mode of the
IM1200. The Operation Mode will switch from Business Hours ÆBreak
Hours ÆAfter Hours ÆClosed Day ÆBusiness HoursÆ…, with each
push of the button. The Operation Mode will automatically switch
according to the Business Schedule, if it is set to Auto mode.
ySecurity Button: When the button is pressed down, all access to the system
programming, including DTMF and IMS programming, will be blocked.
Note: This is the only button that has a locking mechanism. Be sure to
toggle it back to normal position to allow system programming.
yFUNC1 Button to reset IP and password: This button will help you reset
IP address and Administrator password to factory default. To reset, turn
off the power. Press and hold the FUNC1 Button and turn on the power.
About 1 minute later system booting will complete. Till you see the Power
and Mode LED on, then you can release the FUNC1 Button. The IP address
and Administrator password will be reset to the factory default.

Chapter 2 Installing InterMail
15
yFUNC2 Button to reset system parameters: This button allows you to reset
IP address, Administrator password as mentioned in FUNC1 and system
parameters to factory default. To reset, turn off the power. Press and hold
the FUNC2 Button and turn on the power. About 1 minute later system
booting will complete. Till you see the Power and Mode LED on, then you
can release the FUNC2 Button. The IP address, Administrator password
and system parameters will be reset to the factory default.
yPower Indicator: The Power Indicator will be lit when the IM1200 has
power connected and is turned on.
yMode Indicator: The Mode Indicator will indicate which Operation Mode
the system is in at the moment.
- Green: Business Hours
- Amber: Break Hours
- Red: After Hours
- No light: Holidays
yLink Indicator: The Link Indicator will be lit when the system is connected
to LAN.
yL1-L8 Line Indicators: The Line Indicator will be on when the indicated
channel is being used.
Follow these steps to install IM1200:
1. Use the 2- or 4-wire phone cords to connect your phone system’s station
ports to the jacks labeled L1/L2 to L7/L8 on the InterMail front panel. Plug
the RJ14-to-RJ11 line splitters come with the package to split the ports to 4 or
8 channels and end to your phone system’s station ports.
2. Connect your Ethernet network with InterMail using a standard Ethernet
(UTP CAT-5e) cable to the RJ45 jack labeled ETHERNET on the InterMail
front panel.
3. Connect your power adaptor to the socket labeled PWR on the back panel of
InterMail.
4. Connect the Battery cable to a 12-volt battery if you wish to use a battery for
emergency power.
5. Turn on the power switch at the back of InterMail. Allow about 1 minute for
it to finish the boot cycle.
Installing InterMail - IM2400
The following is a schematic for the line configuration of IM2400 with other
devices.

Chapter 2 Installing InterMail
16
Figure 2-3
Figure 2-4
Front Panel and LED Indicators:
yPower Indicator: The Power Indicator will be lit when the IM2400 has
power connected and is turned on.
yLink Indicator: The Link Indicator will be lit when the system is connected
to LAN.
yTX/RX Indicator: The TX/RX Indicator will be blinking when data is
transmitting.
yReady Indicator: The Ready Indicator will be blinking when system is on
and the program is running.
yL1-L24 Line Indicators: The Line Indicator will be on when the indicated
channel is being used.
Follow these steps to install IM2400:
1. Use the 2- or 4-wire phone cords to connect your phone system’s station
ports to the jacks on the IM2400 front panel. Before that, use an analog
phone connecting to the PBX to make sure the signaling is available.

Chapter 2 Installing InterMail
17
2. Connect your Ethernet network with IM2400 using a standard Ethernet
(UTP CAT-5e) cable to the RJ45 jack labeled ETHERNET on the IM2400 front
panel.
3. Connect your power adaptor to the socket labeled PWR on the back panel of
IM2400.
4. Turn on the power switch at the back of IM2400. Allow about 1 minute for it
to finish the boot cycle.

Chapter 3 Using IMS Utility
19
Chapter 3
Installing IMS Utility
The InterMail Management Software (IMS) is a Windows-based software
allowing you to setup and maintain the InterMail. This chapter describes the
installation and usage of the IMS utility.

Chapter 3 Using IMS Utility
20
Before You Start
Before installing IMS utility, please make sure your computer conforms to the
minimum system requirement blow:
yWindows 2000, XP
yPentium III or higher
yMemory: 128 MB or higher recommended
yAvailable Hard Disk Space: 20 MB or above
yCD-ROM drive (for installation)
yLAN for connecting to InterMail
Installing IMS Utility
You should find the latest IMS Utility from the Installation CD that came with
your package.
1. Insert the DSG CD into the CD-ROM drive of your computer.
2. Select Installing IMS program. The setup wizard will start automatically. Or
double click on setup.exe to install the program.
3. Follow the on-screen instructions to complete the installation.
Note: If the setup wizard does not start automatically, you could specify the
location and install manually. From your Windows Start menu, select Run.
In the Run dialog box, type 'd:\setup.exe', where 'd' is your CD-ROM drive,
then click Ok.
4. After you complete the installation, you will see the IMS shortcut in the
Programs Menu and on your desktop.
Login to InterMail
To launch the InterMail for the first time, make sure you have all the proper
lines connected to the system. The default settings of InterMail are as below.
Item Default Settings
IP Address 192.168.1.200
Gateway 192.168.1.254