DSG Technology AA9604 User manual

AA9604
Auto Attendant
Operation Manual
10AA96V4M.2.13.EN1

DSG, DSG logo, AA9604, VL880, VL880L, IM1200, IM2400, IL1000 and IL5000 are trade arks of DSG Technology.
Windows and Outlook Express are trade arks of Microsoft Inc. Other na es used here are trade arks of their
respective owners.
Copyright © DSG Technology Inc. All rights reserved
DSG Technology, Inc.
7F, 222 Cheng-Teh Road, Sec. 4, Taipei, Taiwan 111
Tel：[phone]
Fax：[phone]
E- ail：[email protected]o .tw
http：//www.dsg.co .tw

Contents
3
Table of Contents
Chapter 1 General Description .......................................................................................................... 5
Chapter 2 Installation.......................................................................................................................... 7
2-1 Installation Procedures ............................................................................................. 8
2-2 Precaution................................................................................................................... 8
2-3 Front Panel ................................................................................................................. 9
2-4 Rear Panel................................................................................................................. 10
Chapter 3 Progra ing Procedures .............................................................................................. 11
3-1 Entering Progra ing Mode................................................................................ 12
3-2 Announce ent Recording ..................................................................................... 12
3-3 General Settings....................................................................................................... 16
3-4 Transfer Settings...................................................................................................... 22
3-5 Working Schedules ................................................................................................. 31
3-6 Depart ent Setup ................................................................................................... 40
3-7 Extension Group Setup........................................................................................... 41
3-8 Call Pickup ............................................................................................................... 42
3-9 Voice Mailbox Setup ............................................................................................... 44
Appendix A: Syste Para eter Table............................................................................................ 49
Appendix B: 3-Digit Function Code List ........................................................................................ 50
Appendix C: Advanced Functions.................................................................................................. 55
Appendix D: Quick Installation Guide........................................................................................... 57
Index.................................................................................................................................................... 59

Chapter 1 General Description
5
Chapter 1
General Description
This chapter will guide you through the function of Auto Attendant.

Chapter 1 General Description
6
Congratulations on your purchase of AA9604, the new generation auto ated
attendant based on the advanced DSP (Digital Signal Processing) technology. You
have acquired a very powerful tool that provides auto atic answering of
inco ing calls, choices of co ercial infor ation to the caller, and connection to
extensions based on the caller’s choices. AA9604 transfers calls even when no
receptionist is on duty. It will not only help you to avoid hu an istakes, but also
takes of all inco ing calls 24 hours a day, 7 days a weeks.
AA9604 provides different greetings for different ti es of the day, such as Day,
Night, Noon Break and Holidays greetings. You could also custo ize your own
greetings for e ployees or custo ers. The user-friendly setting will also transfer
calls right to the person to be reached quickly without the need of the operator.
When busy or ring no answer, the syste can also provide helpful assistance to
the callers. AA9604 is your best operators to greet custo ers.
This anual contains detailed infor ation about hardware installation, syste
setup and essage recording. It will guide you through all the functions step by
step. Attached is a list of quick reference for all functions of the syste . We plan
this on the point of your view to ake the setup ore efficient.

Chapter 2 Installation
7
Chapter 2
Installation
This chapter will guide you through the installation of the syste .

Chapter 2 Installation
8
2-1 Installation Procedures
This chapter tells you how to install AA9604 Auto Attendant. To ake the install
process easier and ore efficient, we reco end reading the entire chapter fro
start to end, following all the steps.
1. Plug the factory-supplied 110V~220V/12V power adapter into power jack on
the rear panel of the syste , and the 2-prong of the adapter into a power
outlet. (As shown in Figure 2-1) The power indicator on the front panel will
be lit.
2. Plug one ends of the two factory-supplied telephone lines to the RJ-11 jack
labeled LINE1, LINE2, LINE3 and LINE4 on the rear panel, and the other
ends of the telephone lines to the appointed extensions of the PBX. (As
shown in Figure 2-1)
3. (Optional) The syste provides an external DC 12V battery connector. As
shown in Figure 2-1, connect one end of battery DC 12 volts wires to the
DC12V socket, and the other end to a battery. Please beware of the current
polarity (positive inside, negative outside) when connecting the battery.
When power failure occurs, the battery should supply the power
auto atically, to aintain the operation of the syste .
4. Make sure the SECURITY/NORMAL switch on the front panel is in upper
position (NORMAL ode) before progra the syste . You will not be able
to enter the progra ing ode if the switch is in SECURITY ode.
Figure 1: The Syste Installation Layout
2-2 Precaution
AA9604 is capable of linking to all kinds of PBX. Please read the following before
you start.

Chapter 2 Installation
9
The PBX should be able to transfer the ringing tones fro the central office
line to appointed extensions. As shown in Figure 2-1, LINE1, LINE2, LINE3
and LINE4 should be the appointed extensions of your PBX.
The PBX should support standard 2-wired analog telephone lines, which
trans it DTMF signals.
The “appointed extension” connected to the syste should be able to handle
either “hunt group” or “spread ringing”.
If all ports are busy, the PBX should transfer the call to the operator or a
hu an attendant.
The syste should not be exposed to direct sunlight, nor placed in a high
te pered area.
2-3 Front Panel
Figure 2: Front Panel
(1) POWER (red): Power indicator. The indicator is on when the adapter is
plugged into the DC 12V power socket on the rear panel of the syste .
(2) DAY / NIGHT (green): Day/night ode indicator. When the light is on, it
indicates the syste is currently in day ode (business hours), and the Day
Greeting will be played for all inco ing calls. When the light is off, it indicates
the syste is currently in night ode (non-business hours), and the Night
Greeting will be played for all inco ing calls.
(3) NOON (green): Noon ode indicator. When the light is on, it indicates the
syste is currently in noon ode, and the Noon Greeting will be played for
all inco ing calls.
(4) LINE1, LINE2, LINE3, LINE4 (red): Line engaged indicator. When the light is
on, it indicates the line is currently engaged, and the syste is answering the
inco ing call.
(5) MODES: DAY/ NIGHT/ NOON ode switch. Each press on this switch will
rotate to the next ode, in a DAY-NIGHT-NOON order.
(6) MANUAL / AUTO: This switch selects anual or auto atic switching for
DAY/ NIGHT/ NOON odes. Upper position represents AUTO, and the

Chapter 2 Installation
10
syste switches a ong the DAY/ NIGHT/ NOON odes auto atically
according to the ti e schedule. Lower position represents MANUAL, and the
DAY/ NIGHT/ NOON odes can be selected anually with the MODES
switch as describe above.
(7) SECURITY / NORMAL: Syste security switch. Upper position represents
NORMAL, and the syste allows one to enter the progra ing ode with a
password. Lower position represents SECURITY, and the syste does not
allowed any one to enter the progra ing ode even if the person has the
password. This is often used to prevent the caller fro entering progra ing
ode.
(8) ON/DISABLE: The upper position represents ON, which eans the syste is
running nor ally. The lower position represents DISABLE, which disables the
syste , and puts all LINE1, LINE2, LINE3 and LINE4 in off-hook status.
2-4 Rear Panel
Figure 3: Rear Panel
(1) BATTERY DC 12V (optional accessory): Battery Connector for connection to
an external DC12V battery. When a power failure occurs, the battery should
supply the power auto atically, to aintain the operation of the syste .
(2) POWER DC 12V: Power Socket for connection with external power source.
Plug the factory-supplied 110V~220V/12V transfor er extension wire in to
this socket. If the external power source is in good condition, the power
indicator on the front panel should turn red.
(3) SERIAL PORT JACK: The serial port is used for the setting up the syste
when ore than one unit of AA9604 are connected to the PBX.
(4) LINE1, LINE2, LINE3, LINE4: Phone line jack for connection to a PBX. The
telephone lines should be standard 2-wired analogue telephone lines, which
trans it DTMF signals.

Chapter 3 Progra ing Procedures
11
Chapter 3
Programming Procedures
This chapter tells you how to progra the syste to suit your needs.

Chapter 3 Progra ing Procedures
12
3-1 Entering Programming Mode
Progra ing ode is initiated as soon as the password is entered. The factory
default password is [1][2][3][4]. To enter the progra ing ode, please follow
the steps below:
1. Dial either LINE1 or LINE2 or LINE3 or LINE4 of the syste .
2. When you here the greeting, “Thank you for call…….”, press the [#] button
followed by the four-digit password (default [1][2][3][4]), and now you are in
the progra ing ode.
3. When the syste responds you with the essage “Enter Three- digit
function code”, press the three-digit function code to enter the function that
you want to edit.
After entering the function setting, you ay use the following keys to edit each
function:
[1]: Modify this function setting.
[2]: Save current setting, and return to ain enu.
[3]: Save current setting, and ju p to previous function.
[4]: Save current setting, and ju p to next function.
[#]: Finish setting operation, exit the progra ing ode, and hang up the phone.
[＊]: Cancel setting operation, and return to ain enu.
[Other Keys]: Replay the function essage.
After finish setting operation, user can press [3] ju ping to previous
function, or press [4] ju ping to next function, or press [2] ju ping to ain
enu and then press another three-digit function code to enter the function
that you want to edit. (Note: Only one ad inistrator can enter progra ing
ode at the sa e ti e.)
3-2 Announcement Recording
This section describes all operations for announce ents recording. The total
recording ti e for 24 different announce ents (including Day, Noon, Night,
Depart ent Directory, Special, the Second Language, Function 800-890 and
Function 900-970) is approxi ately 1636 inutes (greeting: 100 inutes; voice
ail: 1280 inutes; 64 entries of AA enu: 256 inutes), each 4 inutes. (Note:
You ay use one of the lines to record greeting. When recording, calls will be
taken by the other line but will be answered by the default greeting and
announce ent syste in busy status.)

Chapter 3 Progra ing Procedures
13
(000) Day Greeting
Function 000
Steps [1]+ [voice]+ [# ]
Description This function stores a greeting essage which you want
the syste to play during the business hours.
The operations is described as follows:
1. Press [0][0][0] for day greeting recording.
2. Press [1] after you heard the previous recorded
essage. Start your recording after the beep tone.
3. Press any button after you finished.
To erase the your greeting essage and restore the
default essage, please follow the steps below:
1. Press [0][0][0] for day greeting recording.
2. Press [1] after you heard the recorded essage.
3. Press any button about 1 second after you hear the
beep tone. The recorded essage is now erased.
(010) Night Greeting
Function 010
Steps [1]+ [voice]+ [# ]
Description This function stores a greeting essage which you want
the syste to play during non-business hours. Please
refer to function 000 for operation details.
(014) Message Lamp Sequence Channel Valid Range: 1-4 Default: 1,2,3,4
Function 014
Steps [1]+ [?][?][?][?]+ [# ]
Description This function sets channel to trun on or turn off essage
la p. When user got a new essage, syste will trun on
essage la p, this function also can restrict only certain
channel to trun on essage la p.

Chapter 3 Progra ing Procedures
14
(020) Noon Greeting
Function 020
Steps [1]+ [voice]+ [# ]
Description This function stores a greeting essage which you want
the syste to play during the noon break. Please refer to
function 000 for operation details.
(0 0) Department Directory Announcement
Function 030
Steps [1]+ [voice]+ [# ]
Description This function stores a depart ent inquiry announce ent
which you want the syste to play when caller inquires
for depart ent extension. Please refer to function 000 for
operation details.
(0 1) Busy Cycle Valid Range : 1-9 Default : 3
Function 031
Steps [1]+ [?]+ [# ]
Description This function sets for detecting busy cycle. Set busy cycle
as 3, it eans after syste detects 3 busy cycles, it will do
next action.
Exa ple: [1] + [3] + [#]
This sets the busy cycle to [3]. After the syste repeats the
busy cycle back to you, Press [2] to confir and return to
ain enu.
(0 8) Multi-Level Inquiry Code Valid Range : 1-8 digits
Function 038
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets for ulti-level inquiry code. After set

Chapter 3 Progra ing Procedures
15
this code, syste will guide inco ing call to ulti-level
inquiry and play inquiry greeting 060.
Exa ple: [1] + [5] + [#]
This sets the ulti-level inquiry code to [5]. After the
syste repeats the ulti-level inquiry code back to you,
Press [2] to confir and return to ain enu.
(040) Special Announcement
Function 040
Steps [1]+ [voice]+ [# ]
Description This function stores a special announce ent which you
want the syste to play for special situation, such as
public holidays, etc. If the special announce ent is
recorded, it will replace all other greetings and
announce ent. Once the special announce ent is erased,
all other greetings and announce ents will be restored.
Please refer to function 000 for operation details. (Erase
special announce ent is press [1] to record. After syste
plays “beep“ and press any key to end recording, then it
will erase special announce ent)
(044) PBX Model Valid Range : 0-999 Default : 0
Function 044
Steps [1]+ [?][?][?]+ [# ]
Description This function sets for choosing PBX odel. There are
any different PBX odels and each odel signal for at
ay be different Base on different odel to set.
Exa ple: [1] + [1] + [#]
This sets the PBX odel to [1] (1 is for Panasonic). After
the syste repeats the PBX odel back to you, Press [2] to
confir and return to ain enu.

Chapter 3 Progra ing Procedures
16
(050) Second Language Greeting
Function 050
Steps [1]+ [voice]+ [# ]
Description This function stores a second language greeting which
you want the syste to play when caller inquires for a
second language assistance. Please refer to function 000
for operation details.
(060) Inquiry Greeting
Function 060
Steps [1]+ [voice]+ [# ]
Description This function stores a inquiry greeting which you want the
syste to play when caller inquires for an inquiry
assistance.
Exa ple: [1] + [sales depart ent please press 1 , custo er
service depart ent please press 2, MIS depart ent please
press 3] + [#]
After the syste repeats the inquiry greeting back to you,
Press [2] to confir and return to ain enu.
3-3 General Settings
This section describes all operations for the syste setting, which includes the
passwords, day/night operator extensions, and assistant extension settings.
General setting consists of 11 functions which start fro 100 to 200.
(100) System Password Valid Range : 0 - 99999999 Default : 1234
Function 100
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets the progra er’s password for syste
progra ing by installers.
Exa ple: [1] + [1][2][3][4] + [#]
This sets the progra er’s password to [1][2][3][4]. After

Chapter 3 Progra ing Procedures
17
the syste repeats the password back to you, Press [2] to
confir and return to ain enu.
(110) Administrator Password Valid Range : 0 - 99999999
Function 110
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets the ad inistrator’s password for the
announce ent recording (i.e. Functions 000, 010, 020, 030,
040, 050). This ad inistrator’s password avoids
non-technicians to odify other syste para eters.
Exa ple: [1] + [5][6][7][8] + [#]
This sets the ad inistrator’s password to [5][6][7][8]. After
the syste repeats the password back to you, press [2] to
confir and return to ain enu.
(120) Ring Number Valid Range : 1 - 9 Default : 1
Function 120
Steps [1]+ [?]+ [# ]
Description This function sets the nu ber of rings before the syste
answers the inco ing call.
Exa ple: [1] + [3] + [#]
This sets the nu ber of rings to 3. After the syste repeats
the nu ber back to you, press [2] to confir and return to
ain enu.
(1 0) Operator Code Valid Range : 0 - 99999999 Default : 0
Function 130
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description
This function sets the operator code for transferring
inco ing calls to the operator during business hour.

Chapter 3 Progra ing Procedures
18
Exa ple: [1] + [0] + [#]
This sets the operator code to 0. After the syste repeats
the code back to you, press [2] to confir and return to
ain enu.
(140) Operator Extension Valid Range : 0 – 99999999 Default : 100
Function 140
Steps [1]+ [?][?][?][?][?][?][?][?] + [# ]
Description This function sets the operator extension nu ber.
Exa ple: [1] + [1][1] + [#]
This sets the operator extension to 11. After the syste
repeats the extension back to you, press [2] to confir and
return to ain enu.
(141) Operator Mailbox Password Valid Range : 0 – 99999999 Default : 5678
Function 140
Steps [1]+ [?][?][?][?][?][?][?][?] + [# ]
Description This function sets the operator ailbox password. If sets
null, then it will forbid leaving essage to operator.
Exa ple 1: [1] + [1][1] + [#]
This sets the operator ailbox password to 11. After the
syste repeats the password back to you, press [2] to
confir and return to ain enu.
Exa ple 2: [1] + [#]
This sets to cancle operator ailbox password and forbid
leaving essage to operator.
(150) Assistant Extension Valid Range : 0 - 99999999
Function 150
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets the assistant extension nu ber.

Chapter 3 Progra ing Procedures
19
Inco ing calls will be redirected to the assistant if the
operator extension is busy or not answered.
Exa ple: [1] + [1][2] + [#]
This sets the assistant extension to 12. After the syste
repeats the extension back to you, press [2] to confir and
return to ain enu.
(160) Night Operator Extension Valid Range : 0 -99999999 Default : 100
Function 160
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets the night operator extension nu ber.
Exa ple: [1] + [2][1] + [#]
This sets the night operator extension to 21. After the
syste repeats the extension back to you, press [2] to
confir and return to ain enu.
(170) Night Assistant Extension Valid Range : 0 - 99999999
Function 170
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets the night assistant extension nu ber.
Inco ing calls will be redirected to the night assistant if
the night operator extension is busy or not answered.
Exa ple: [1] + [1][2] + [#]
This sets the night assistant extension to 12. After the
syste repeats the extension back to you, press [2] to
confir and return to ain enu.
(180) Department Directory Code Valid Range : 0 - 99999999
Function 180
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Chapter 3 Progra ing Procedures
20
Description This function sets the depart ent directory code for
listening to Depart ent Directory Announce ent as
recorded in function 030.
Exa ple: [1] + [6] + [#]
This sets the extension inquiry code to 6. After the syste
repeats the code back to you, press [2] to confir and
return to ain enu.
(190) Second Language Code Valid Range : 0 - 99999999
Function 190
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets the second language code for listing to
Second Language Greeting as recorded in function 050.
Exa ple: [1] + [5] + [#]
This sets the second language code to 5. After the syste
repeats the code back to you, press [2] to confir and
return to ain enu.
(191) Third Language Code Valid Range : 0 - 99999999
Function 191
Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]
Description This function sets the third language code for listing to
Third Language Greeting as recorded in function 050.
Exa ple: [1] + [5] + [#]
This sets the second language code to 5. After the syste
repeats the code back to you, press [2] to confir and
return to ain enu.