Toshiba Stratagy DK User manual

Before You Start...
Get ready to install Toshiba’s Stratagy DK, one of the most efficient voice processing systems
available! To make this installation go smoothly, before doing anything else, please read and
complete both sides of this checklist:
1
0 Whenever handling Stratagy DK, always wear the anti-static
wrist strap (included); keep the strap by the unit. Always hbld
Do you know
the unit by its edges. Remember that electrostatic charge from
how to handle
your body, even your own body oils can damage Stratagy DK.
Stratagy DK?
a Never drop or jar Stratagy DK! The unit’s hard drive is
extremely sensitive to dropping or excessive force during
installation.
Ha&/e it wit/~ loving
D Temperature changes greater than 20-F cause condensation on
care and it will last a
Stratagy DK’s hard drive. Wait 24 hours before installation if
long time.. .
there is such a temperature variation.
LJ
1
2
IJ
Do you have
everything you
need?
a
Need more details?
They’re inside the
ins talla tion guide.
a
What comes shipped: Stratagy DK comes complete with pre-
loaded operating software, documentation package and the anti-
static wrist strap. Make sure nothing is missing or damaged.
Local Administration? You’ll need a portable/desktop PC with
DOS 6.2,5MB hard drive space, 3.5” 1.44 floppy drive, and
580KB free RAM. You’ll need a g-pin null-modem serial cable or
Toshiba’s SG-ADMCBL cable to connect your PC to
Stratagy DK.
Remote (modem) Administration? Use Stratagy Admin
software (up to 9600 baud) with Toshiba’s SG-FMOD modem or
a Hayes-compatible, 14.4 baud, V32.bis modem connected to
Stratagy DK’s serial Port 2; don’t forget the g-pin serial cable.
You can also use Stratagy DK’s internal (soft) 2400-baud
modem and administrate through its phone connection.
D Make sure Strataov DK is compatible with your Strata DK: It
3
Is Strata DK
ready?
See the Strata DK
lnstalla tion /
Maintenance and
Programming
Manuals for details
on a specific Strata
DK product.
CJ
a
rJ
a
wo.rks with all DKG4/DK280 and DKl 6e/DK16 systems. It also
works with DK24/DK56/DK96 with Release 4 software.
Always program Strata slot assignments before installing the
Stratagy DK. Use these slot assignments:
DK424: use a universal slot, starting with slot 12 or 13 if an
RSIU is in slot 11; never use slots 27,28,31, 37,38,47,48,
51,57, 58,67, 68, 71, 77, or 78.
DK260: use any universal slot, starting with slot 12 or slot 13 if
an RSIU is in slot 11 (R3 or higher); never use slots 31 or 51.
DK16e/DK16: use any expansion cabinet slot (except slot 18
in the DK16e) that takes an eight-port card.
DK24/ DK56/ DK96: use any slot after slot 01.
Be sure to set code 31 in Program 03 for the slot where
Stratagy DK will be installed.
All Strata DK’s: if receiving Calling Party Control (CPC) or Loop
Open Disconnect from the CO, use Program 15 to enable.
Always remember to shut down Stratagy software before
powering down Strata DK.

a
rl
L-l
Is Strata DK%
DTMF tone
detection
enabled?
Strata DK needs to recognize Stratagy DK’s DTMF signaling.
Make sure an RRCS is installed in the DK424/DK280, a
K4RCU3 in the DKl 6e/DK16, or CRCU in the DK24/DK56/
DK96.
Run Program 03 and assign these code(s) where the DTMF
receiver is installed:
DK424/DK280 (RRCS installed on the RCTU): code 92,X3, or
94 for slot 00.
DK16e (K4RCU3): code 92 for slot 00.
DK24/DK56/DK96 (CRCU): code 92 or 93 for slot 00.
5
m Make sure a PDKU card is installed that is currently (or can be)
programmed for a DSS Console.
DK424/DK280: When installing Stratagy DK in an odd-
numbered cabinet make sure the PDKU is in a lower-
Do you want to
activate the DSSl
Busy Lamp
feature?
numbered slot in the same cabinet. When installing in an
even-numbered cabinet, the PDKU must be in a lower-
numbered slot in the orecedino odd-numbered cabinet.
DK16e: set slot 11 in’the Base Cabinet to code 64.
DK24/DK56/DK96: the PDKU must reside in slot 01.
a Set code 64 using Program 03 for the PDKU slot.
a See the installation guide to program Stratagy DK for this option.
a
6
D
Are you going to cT
have SMDI?
a
DK424/DK280: SMDI is only available on a “B” processor or
higher.
Make sure a PIOU/PIOUS/RSSU/RSIU card is available.
Set code 43 in Program 03 for PlOU/PIOUS/RSSU or code 49
for RSIUIRSIS.
The PIOU/PIOUS/RSSU/RSIU card must be located close to the
Stratagy DK. Install a serial cable between the two.
7
Want to synch.
# You’ll need an LCD telephone physically installed on Strata DK;
Stratagy DK make sure it’s on the first port of the PDKU card (defined in Step
5 above).
system time
with Strata DK?
8
All set?
Just a few more
things...
a
D
Don’t forget to wear the anti-static wrist strap during handling.
Be sure Stratagy DK has a jumper installed on J4.
If you are using an internal modem in the portable/desktop
computer, remember that Stratagy Admin only works with COM
1 and 2, not COM 3 or 4.
Do not write over the Stratagy Admin subdirectory on your
remote PC when installing the Stratagy Admin VSA.2G version
you received. Always retain previous versions of Admin.
Make sure your Strata I&M/Programming Manuals and Stratagy
l&M Manuals are handy. Be sure to read the entire installation
guide before installing.
Remember to back up your database after installation.
If you hg-vg.<ead and completed this checklist, installation will be a breeze!
OK, /etkget started!
4011014

Contents
Stratagy DK
What’s New?
......... .._........._.._................._.........................................................................................
. . . . . 1
Internal Modem
. . . . . . .._
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
1
Enhanced Stratagy Admin Software
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. .._........ 1
Parameters
. ._. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..,... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ._ 2
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..............
2
Users
Menu - Options Screen ................................................................. .._..................................... 4
Tokens .............................................................................................................................................
4
Features ............................................................................................................................................
4
Installation ..............................................................................................................................................
5
Step 1:
Read Through this Installation Guide First......................................................................
5
Step 2:
Program the
Strata DK ....................................................................................................
.5
Step 3:
Shut Down the Strata DK ................................................................................................
6
Step 4: Install the Stratagy DK .....................................................................................................
6
Step 5: Verify Stratagy DK
is Functioning Properly ..................................................................
.8
Step 6:
Verify that Voice Playback, Basic Auto Attendant and Ports
are Functioning Correctly ...............................................................................................
10
Step 7: Connect Portable/Desktop Computer to Stratagy DK ...................................................
10
Local Connection
....................................................................................................................
10
Remote Connection .................................................................................................................
11
Step 8: Load Stratagy Admin Software
(VSA.2G) ....................................................................
11
Step 9: Configure Stratagy Admin Software ............................................................................
.I2
Step
10: Access Stratagy DK
.......................................................................................................
14
Local Access ..........................................................................................................................
.14
Remote Access ........................................................................................................................
15
Step
11: Configure Stratagy DK .................................................................................................
.16
Toshiba Plug and Play .............................................................................................................
17
Telephone System Configuration ............................................................................................
18
Stratagy System Configuration ..............................................................................................
.19
Step
12: Program the Mailboxes .................................................................................................
.22
Step
13: Application Programming..............................................................................................
23
Step
14: Stratagy DK Maintenance ..............................................................................................
25
Tools ........................................................................................................................................
25
Trace Diagnostics ......................... .
..........................................................................................
31
Upgrading Stratagy DK Voice
Ports
.......................................................................................
31
Step
15: Shut Down the Stratagy DK .........................................................................................
.32
Stratagy DK Installation Guide April 1997
i

Figures
Figure 1
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6
,Figure 7
Figure 8
Tables
Table 1
Table 2
Table 3
Table 4
Table 5
Stratagy DK Hardware
Components
.............................................................. .l
Navigating the Tools Menu ....................................... .....................................
3
Stratagy DK424/DK280 PDKU DDD/Busy Lam Field
Slot Assignment Examples ...............................................................................
8
Stratagy DK ......................................................................................................
9
RS-232 DB9 to DB9 Cabling ......................................................................... 10
RS-232 DB25 to DB25 Cabling ..................................................................... 10
Main Menu with Sample Data .......................................................................
16
Options Screen with Sample Data .................................................................
.23
Stratagy Admin Compatibility ..........................................................................
2
Stratagy DK Slot Assignment ...........................................................................
7
Stratagy DK Status/Port LEDs .......................................................................... 9
Admin PC Configuration Fields .....................................................................
13
Stratagy DK System Configuration Parameters - Definitions and Settings
.
..2 0
ii
Stratagy DK Installation Guide April 1997

Stratagy DK
The Stratagy DK voice processing circuit card (see Figure 1 for a photograph) supports up to 8
ports, provides up to 24 hours of storage and is installed in the card slot of a Strata DK Base or
Expansion Cabinet/KSU.
The supported systems and recommended
software versions are:
+ Strata DK424/DK280 - all releases
+ Strata DK16e/DK16 - all releases
+ Strata DK24/DK56/DK96 - Release 4
The Stratagy DK requires Stratagy Admin
software, installed on a separate IBM-
compatible portable/desktop computer, for
local or remote administration and
maintenance. With the release of the
Stratagy DK, a new enhanced version of
Stratagy Adrnin (VSA.2G) is available.
This enhanced version provides new
utilities, explained in detail later in this
Guide, for configuring and maintaining the
Stratagy DK.
Voice mail integration is provided by
Strata DK in-band (DTMF) integration.
Strata DK424 and DK280 can also provide
integration using the Simplified Message
Desk Interface (SMDI) output of the PIOU,
PIOUS, RSSU, RSIU, or RSIS SMDI port.
Figure1
Stratagy DK Hardware
Components
What’s New?
Internal Modem
The Stratagy DK has an internal (soft) modem that operates at up to 2400 baud and can be
used for remote maintenance.
Enhanced Stratagy Admin Software
With the release of the Stratagy DK, a new version of Stratagy Admin (VSA.2G) is available.
This new version provides enhanced abilities for configuring and maintaining the
Stratagy DK Installation Guide April 1997
1

What’s New?
Stratagy DK. Some versions of the Stratagy Admin software are not compatible with the
Stratagy system software (see Table 1).
Table 1 Stratagy Admin Compatibility
Stratagy DK System
Software Version
VDK.2G
’
Compatible Stratagy Admin
Software Version
VSA.2G
Stratagy 4 Lite V4.2E software does not support some of the utilities available in
Admin VSA.2G’s new menu selection called Tools (see Page 2). If ONLY per-
forming mailbox programming on the
Stratagy 4 Lite (version V4 2E), Admin VSA.2G can be used. Total compatibil-
ity will be available with Stratagy 4 Lite Release 3 software.
Parameters
Because of the unique nature of the interaction process between the Stratagy DK and
Strata DK, four new parameters have been added for use exclusively with the Stratagy DK
(see Table 5 for the definitions and settings for these parameters).
+
console-slot-id: designates the PDKU slot. Stratagy uses*this slot for DSSACD status.
+ &s-active: tells the Stratagy DK to retrieve BLF busy station information for the assigned
DSS Port field located on the Users Menu - Options screen (see Step 12 “Program the
Mailboxes” on Page 22 for information on programming the field).
+ ksu-time: synchronizes Stratagy DK’s system clock with the system clock of the
supporting Strata DK telephone system.
+
trace-cap: defines the size of the trace file in kilobytes.
Main Menu
Starting with VSA.2G Admin, the Main Menu has been changed to include a new menu
selection, called Tools, and the time display (in the upper right corner of the menu) has an
additional feature exclusive to the Stratagy DK. The time display now indicates whether the
Stratagy DK is synchronized with the Strata DK KSU (KSU time) or is running on its own
system clock (standard, daylight savings).
Tools
Tools includes the following selections (see Figure 2):
+ Backup Utility + Restore Utility
+ Upgrade Utility
+ Telephone System Configuration
+ Toshiba Plug and Play
+ Stratagy System Configuration’
+ Retrieve Trace File
+ Filecopy’
’ Functions supported by the Stratagy 4 Lite (V4.2E).
2
Stratagy pK ‘Installation Guide April 1997

Strategy DK
-
What’s New?
For complete details on Toshiba Plug and Play, Telephone System Configuration, and Stratagy
System Configuration, see Step 11 “Configure Stratagy DK” on Page 16. For details on the
remaining selections, see Step 14 “Stratagy DK Maintenance” on Page 25.
T&Is M&u
-(sek@ yenti item)
,.:
., :
-
2080
Backup Utility
Restore Utility
Upgrade Utility
Edit Telephone Systems Dial Codes
Edit System Integration Patterns
- Strata DK424
- Strata DK424 WI SMDI
- Strata DK280
Strata DK280 wl SMDI
- Strata DK16e
- Strata DK16e w/ SMDI
.
- Strata DK16
Stratagy System
Configuration Parameters
Retrieve Trace File
Filecopy
Figure 2 Navigating theTools Menu
Stratagy DK System Time
Using the hu-time parameter, you can synchronize Stratagy DK’s system clock with the
system clock of the supporting Strata DK telephone system. Setting-this parameter to true,
disables the daylight-saving-time parameter. The Main Menu screen displays KSU time when
this feature is enabled.
Note An LCD telephone must always be physically installed on the first port of the PDKU
card (defined in console-slot-id parameter).
Stratagy DK Installation Guide April 1997
3

What’s New?
-- -_------
---_---
Stratagy DK
Users Menu - Options Screen
You’ll notice some changes in the User Menu - Options screen. The changes (see Figure 8)
are:
+ A new field called DSS Port has been added. This new field replaces the Alternate Rate
feature, which is not available with the Stratagy DK.
+ The Message Volume feature, although displayed on the screen, is not supported by the
Stratagy DK.
DSS Port
The DSS Port field corresponds to the “physical” port number of a Strata DK station. This field
enables the Stratagy DK to monitor the Busy Lamp field of a DSS console port to determine if
the station is busy before attempting to transfer.
Tokens
ASwith all Stratagy systems the Stratagy DK retains all of the robust application programming
that is provided by tokens. Some new tokens are available exclusively for the Stratagy DK.
They are:
+ KM - Enables a portable/desktop computer’s modem to communicate with the
Stratagy DK internal modem (2400 baud) by sending the call to User ID 993.
4
KT( ) - Directs calls to a designated User ID when:
+
DSS function is active (dss-active = true)
+
DSS port is assigned in the “answering” mailbox
+
Night Transfer on the DSS console is ON.
Features
Busy Station Identification
The Busy Station Identification feature enables the Stratagy DK to determine if a station is
“busy” without performing a “hook-flash” and transfer. Stratagy DK “reads” the data of a DSS
console and knows instantly if the station is busy or in Do Not Disturb (DND).
A station in DND mode signals a “busy” condition to a DSS console. DND and busy are
processed the same way by the Stratagy DK (i.e., the Busy chain is executed).
To use this feature you must configure the new console-slot-id and &-active parameters,
program the new DSS Port field (see Step 12 “Program the Mailboxes” on Page 22), and
install/program a PDKU as the DSS console (see “DSS/Busy Lamp Feature” on Page 7).
Important!
Once the DSSBusy Lamp feature has been programmed using the two
parameters and the DSS Portjield, Stratagy DK must be re-started two times. The
first re-start conjigures the DSSparametersQield. The second re-start “loads” the
DSS parameters/$eld into active memory.
Night Transfer Alternate Routing
Using the new KT( ) token, a new feature called Night Transfer Alternate Routing is now
available. The feature monitors the DSS Night Transfer key in order to activate the KT( )
token for alternate routing applications.
4
-
Stratagy DK installation Guide April 1997

Stratag)r DK
--
Limiting theTrace File Size
Trace is a diagnostic tool that is designed to assist you in troubleshooting Stratagy’s activity.
To log the trace data, you can use a text file called TRACE.OUT. The size of the trace file can
be configured using the new trace-cap parameter, which defines the size of the trace file in
kilobytes. When the size of the trace file reaches the setting limit, the existing file is
overwritten, beginning with the oldest record.
Installation
You will be handling the Stratagy DK when it is most fragile - unpackaged and exposed. The
Stratagy DK, if handled properly, will give long, reliable service. To insure that the unit is not
damaged during installation or maintenance, follow these precautions.
CAUTION!
Damage may not always be immediately evident (e.g., no physical damage on the outside
of the unit) and system failure may result weeks or months later.
.Handle the Stratagy DK with care. Mechanical shock from dropping, shaking,
excessive force when seating the board into the slot, rocking a connector on or other
activities can severely damage the disk assembly or the disk’s printed circuit board.
.
Wear the anti-static wrist strap included in the package. It can also be re-used and left
with the Strata DK cabinet. An electrostatic charge from your body can damage the
hard drive or other circuitry permanently.
*
.
Hold the Stratugy DK by the edges or the strap and never touch the board’s surface.
Pressure on the printed circuit board or contaminants from your hands (e.g., skin oil,
food particles, hand lotion) can cause component failure.
Step I :
Read Through this Installation Guide First
Before starting the installation, read through these instructions thoroughly. Important
information is included in this Guide that is crucial to a successful installation.
Step 2: Program the Strata DK
Note The following instructions are based on the Stratagy DK being installed in a pre-
existing Strata DK. If the Strata DK is a new installation, see First Programming in
Chapter 1 - Overview of the Strata DK Programming Manual for more information.
To the Strata DK processor, the Stratagy DK functions as an analog card (RSTU). Although
there are some special program settings required for the Stratagy DK (e.g., DSS/BLF feature),
the Strata DK should be programmed just as it would for any external voice mail system that is
to be connected to it.
Stratagy DK Installation Guide April 1997
5