SHORE TEL 110 User manual

New Voice Mail Indicators
Your voice mailbox contains unplayed messages
if:
You hear a stutter tone on the handset.
OR
The phone’s message waiting light flashes.
Checking Voice Mail
To check voice mail from your extension
1Press Voice Mail or lift the handset and press #.
2At the prompt, use the dial pad to enter your
password. (If you have not been assigned a
password, use the default password, 1234.)
3Press #.
NOTE If you are logging in for the first time, the
system prompts you for a new password and
asks you to record your name.
To check voice mail from another extension
1Press #twice.
2Enter your extension.
3Enter your password.
4Press #.
To check voice mail from an external phone
1Dial your voice mail access number.
2Press #.
3Enter your extension.
4Enter your password.
5Press #.
Listening To Messages
At the Main Menu prompt, press 1. The voice
mail system plays urgent messages first, then
newly arrived messages.
The system gives the delivery date and time for
each message. (You can disable this feature from
the Mailbox Options Menu.)
Managing Messages
After listening to a message, you can replay it,
send a reply to the person who left the message,
forward it to someone else, replay the date and
time information, save it, or delete it.
To replay all of your saved messages
Press 3at the Main Menu prompt.
As a safeguard against accidental erasures, the sys-
tem retains deleted messages for a few hours.
To listen to your deleted messages
1Press 7at the Main Menu prompt.
2Press 7.
Voice mail plays all the deleted messages still
available to the system. During playback, you can
manage deleted messages as if they were newly
arrived messages.
To restore a deleted message
Press 2.
To send a recorded message from voice mail
After recording a message, voice mail asks you to
supply an address.
1Address the message to individual recipients
by entering their extension numbers.
2Specify groups of recipients by entering a
distribution list number.
To identify a recipient by name, specify a person-
al distribution list, or broadcast to all extensions,
press 0and follow the prompts.
To mark a message as urgent
After addressing the message and confirming
the addressee(s), press 1.
To forward the message you're reviewing
1Press 4and follow the recorded prompts.
To reply to the message you're reviewing
1Press 5and follow the recorded prompts.
2Press 1to reply with a voice mail, press 2to
reply with a call back, or press 3to reply to all
with a voice message.
Changing Mailbox Options
Personalize your voice mail by changing your
name, password, or personal greeting.
To change personal settings from the Main Menu,
press 7and follow the recorded prompts.
Changing Extension Assignment
If you have the proper permission, you can assign
your extension to any phone on the system.
1Log in to voice mail from the target phone–
an extension other than your own.
2At the Main Menu prompt, press 7.
3Press 3to re-assign the extension.
4Press 1to assign the extension.
5Press 2to un-assign the extension. (The phone
reverts to its original extension.)
Setting Call Handling And Forwarding
NOTE Use ShoreWare Call Manager to configure
the modes with different call forwarding destina-
tions and personal greetings.
You can set one of five distinct call handling
modes for your extension. When you record a
personal greeting, it is linked to the active call
handling mode.
To enable one of the five distinct call handling
modes:
Press 7at the Main Menu prompt.
Press 2, then follow the prompts.
Enabling FindMe
To enable or disable FindMe Forwarding so that
callers can forward their calls to your destination:
Press 7at the Main Menu prompt.
Press 9for additional mailbox options.
Press 5, then follow the prompts.
NOTE You must have permission to use FindMe Forwarding.
Troubleshooting
If the number of messages in your mailbox
exceeds the limit, the system notifies callers that
your mailbox is full and unable to accept new
messages. (Recently deleted messages remain in
the mailbox and are included in the total count.)
If your mailbox is full, first purge any backlog of
deleted messages.
To purge deleted messages
1At the Main Menu prompt, press 7.
2Press 8to remove deleted messages.
3Press 1to confirm deletion or * to cancel.
Leave Message
When dialing into a ShoreTel system, if the per-
VOICE MAIL OPERATIONS
(Instructions for Voice Mail owners)
ShoreTel Voice Mail Quick Reference
son you are trying to reach does not answer, your
call will be sent to a mailbox and you will hear a
standard greeting. You can select from the follow-
ing options:
#Bypass greeting
0Transfer to assistant
1Forward to recipient’s
FindMe destination
9Transfer to
Auto-Attendant
Message Recording
If you choose to leave a recorded message, the
following options are available after recording your
message:
#Message options
*Re-record
0Send message, transfer to assistant
1Send message, forward to recipient’s
FindMe destination
9Send message, transfer to Auto-Attendant
NOTE Hanging up sends the message.
# Message Options
When leaving a message, select from the follow-
ing options:
#Send message
*Cancel
1Review
2Re-record
3Mark/unmark urgent
0Send message, transfer to assistant
9Send message, transfer to Auto-Attendant
LEAVING A MESSAGE
(Voice mail options when in mailbox)
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1032-02

1
2
3
7
8
9
#
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1032-02
0
Main Menu for Voice Mail Operations
Listen to Messages
Select one of the following options during or at the end of a message:
0Additional options
1Replay
2Save
3 Delete
4Forward
5Reply
6Play envelope
7Move backward
8Pause
9Move forward
#Skip
*Cancel
5 Reply
Select one of the following :
1Reply with a voice mail
2Reply with a call back
3Reply to all with a voice
message
Send a Message # Accept
Enter the extension or the system
distribution list to receive the message:
#Conclude addressing
0Additional addressing options
*Cancel last address
** Cancel
Record your message at the tone.
When finished, press #and select
from the following options:
#Accept
1Review
2Re-record
*Cancel
Listen to Saved Messages
Change Mailbox Options
1Record greeting
2Set call handling mode
3Re-assign extension
4Set password
5Enable/disable envelope information
6Record name
7Listen to deleted messages
8Remove deleted messages
9Additional options
*Cancel
1 Record Greeting
Record your greeting for the currently
active mode at the tone. When finished,
press # and select from the following
options:
#Accept 3Delete
1Review *Cancel
2Re-record
2 Set Call Handling Mode
1Standard 5Custom
2In a meeting 6No change
3Out of office *Cancel
4Extended absence
Refer to “Listen to Messages” for
message options while listening to
saved messages.
Hear Mailbox Status
Return to
Auto-Attendant
Log Off
6 Record Name
Record your name at the
tone. When finished, press
# and select from the fol-
lowing options:
#Accept 3Delete
1Review *Cancel
2Re-record
8 Remove Deleted
Messages
1Confirm *Cancel
# Conclude Addressing
#Send
1Mark/unmark urgent
2Mark/unmark for return receipt
3Enter additional addresses
*Cancel
0 Addressing Options
1Address by name
2Address by personal distribution list
3Broadcast
2 Address by Personal Distribution List
Enter the two-digit personal distribution list number.
* Cancel
1 Address by Name
Spell the name of the person, last name first.
Press 7 for Q and 9 for Z. * Cancel
Note: System returns to Addressing after name is entered.
a) From your own extension, lift the headset,
press #, enter password, and press #
b) From another extension, press #twice,
enter extension, enter password, and press #
Call your voice mail access
number, enter extension,
enter password, and press #
Log In: Internal Log In: External
PRESS
ShoreTel Voice Mail Quick Reference
2 Email Delivery Options
1Disable email delivery
2Enable email delivery
3Enable email delivery with voice
mail attached
8Mark voice mail heard after
email delivery
3 Agent State
1Log in and assign extension
2Log out
3Log in without assigning extension
1Enable or disable Outlook
automated call handling
2Change email delivery options
3Change Agent state
5Change Find Me Forwarding state
*Cancel
9 Additional Options
5 Enable Envelope Info
Press either 1to enable,
or 2to disable
4 Set Password
Enter password twice in
response to the prompts.
*Cancel
3 Re-assign Extension
Press either 1to Assign,
or 2to Un-assign.
Transfer to Assistant