Duraflame 22MM10691 User manual

www.tsicustomerservice.comA549
1
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China
www.tsicustomerservice.com
1-888-674-7517
MODEL: 22MM10691
INSERT MODEL: 22II026FGL

MP#MG
2
www.tsicustomerservice.com22MM10691REV.0
THANK YOU! MERCI! GRACIAS!
IMPORTANT:
Retain for future reference.
Read carefully.
Thank you for purchasing a
Twin-Star International product,
designed in the U.S.A. We hope
it brings you many years of
enjoyment. Please take a moment
of your time to register your new
purchase:
www.tsicustomerservice.com.
For new users simply select the
category that applies to the product
you’ve purchased and ll out the
product registration form. Once
the registration process is complete
you will be able to:
• Register one or multiple products
• Order parts
• Download user manuals
• Request product information or
assistance
When registering your product
be sure to sign up for Twin-Star
International updates, which
will keep you informed of
important service information,
provide helpful tips about our
products, and make it easier if you
should ever have to contact our
technical support group. Twin-
Star International values your
privacy and will never share your
personal information with other
organizations. The information
you submit is used only for
purposes of providing product
related services to you.
If you are unable to register your
product, please save your proof
of purchase for part replacement
purposes.
Nous vous remercions d’avoir acheté
un produit Twin-Star International,
conçu aux États-Unis. Nous espérons
qu’il saura vous procurer des années
de satisfaction. Veuillez prendre un
moment pour enregistrer votre nouvel
achat :
www.tsicustomerservice.com.
Pour les nouveaux utilisateurs,
sélectionnez simplement la catégorie
qui s’applique au produit que
vous avez acheté et remplissez
le formulaire d’enregistrement
du produit. Une fois le processus
d’enregistrement complété, vous serez
en mesure de:
• Enregistrer un ou plusieurs produits
• Commander des pièces
• Télécharger le manuel de
l’utilisateur
• Demander de l’information ou de
l’assistance sur le produit
Quand vos enregistrerez votre
produit, assurez-vous de vous abonner
aux mises à niveau de Twin-Star
International, lesquelles visent à vous
tenir au fait de toute information
importante pour le service, à vous
fournir des conseils utiles sur nos
produits et à accélérer le processus si
vous deviez contacter notre groupe
de soutien technique. Twin-Star
International se soucie de la protection
de vos renseignements personnels
et ne partagera jamais votre
information personnelle avec d’autres
organisations. L’information que vous
soumettez est utilisée uniquement
pour vous fournir des services en
relation avec votre produit.
Si vous ne parvenez pas a enregistrer
votre produit, s’il vous plait gardez
votre reçu comme preuve d’achat pour
tout remplacement de pièces.
IMPORTANT:
Conserver pour référence
future. Lisez correctement
IMPORTANTE:
Conservar para futuras con-
sultas. Lea cuidadosamente.
Gracias por comprar un producto
de Twin-Star International,
diseñado en los E.U.A.
Esperamos que le brinde muchos
años de disfrute. Por favor,
tómese un momento de su tiempo
para registrar su compra nueva:
www.tsicustomerservice.com.
Para los usuarios nuevos,
simplemente seleccione la
categoría que se aplica al
producto que ha comprado y
llene el formulario de registro del
producto. Una vez nalizado el
proceso de registro, usted podrá:
• Registrar uno o varios productos
• Realizar pedidos de piezas
• Descargar manuales de usuario
• Solicitar información o
asistencia sobre el producto
Cuando registre su producto,
asegúrese de suscribirse a las
actualizaciones de Twin-Star
International, las cuales le
mantendrán informado sobre
la información importante de
servicio, le proporcionarán
consejos útiles acerca de nuestros
productos, y le facilitarán cuando
tenga que contactar a nuestro
grupo de soporte técnico. Twin-
Star International valora su
privacidad y nunca compartirá su
información personal con otras
organizaciones. La información
que usted envíe sólo se utiliza
para nes de proporcionarle
servicios relacionados con los
productos.
Si usted no puede registrar su
producto, por favor guarde el
comprobante de compra para el
proposito de reponer piezas.

MP#MG
3
www.tsicustomerservice.com22MM10691REV.0
DEPENDABLE
CUSTOMER
SERVICE
Questions? Our message centers
are available 7 days a week 24
hours a day at our toll-free help
line. Our Customer Service
department is available Monday –
Friday 8:30 am – 5:30 pm EST.
We can help you with assembly
and if necessary, replace
damaged/missing parts.
Questions? Nos centres d’appels sont
disponibles 7 jours sur 7 et 24 heures
sur 24 avec notre ligne d’assistance
sans frais. Notre service à la clientèle
est disponible du Lundi au Vendredi
8h30-17h30 HNE. Nous pouvons vous
assister à l’assemblage et, si nécessaire,
remplacer les pièces endommagées /
manquantes.
¿Tiene preguntas? Nuestro Centro
de mensajes está disponible 7 días
de la semana, 24 horas del día con
nuestra línea de ayuda gratuita.
Nuestro departamento de Servicio
al Consumidor está disponible de
Lunes a Viernes, de 8:30 am hasta las
5:30 pm EST. Le podemos ayudar
con ensamblaje y si es necesario con
el reemplazo de piezas dañadas o
pérdidas.
NO NEED TO RETURN
TO STORE!
Contact us at:
www.tsicustomerservice.com
for troubleshooting and
technical support.
Please have your store
receipt, instruction manual,
and part number ready when
you call.
UN SERVICE À LA
CLIENTÈLE FIABLE!
NO ES NECESARIO
DEVOLVERLO A LA TIENDA!
Contactez-nous au:
www.tsicustomerservice.com
pour le service de dépannage et
de soutien technique.
Comuníquese con
nosotros en:
www.tsicustomerservice.com
para solución de problemas y
soporte técnico.
Veuillez avoir en main, avant
de nous contacter, la facture de
votre marchand, votre manuel
d’instruction et le numéro de
pièce requise.
Tenga a la mano su recibo
de la tienda, el manual de
instrucciones, y el número
de la pieza cuando realice la
llamada.
UN SERVICE À
LA CLIENTÈLE
FIABLE
SERVICIO
DE ATENCIÓN
AL CLIENTE
FIABLE
ARRÊT! ALTO!
!
STOP!
1-888-674-7517
English, French, Spanish
8:30 AM – 5:30 PM Monday – Friday
For assistance with assembly or
installation, parts and customer
service, call:
1-888-674-7517
Inglés, Francés, Español
8:30 AM – 5:30 PM Lunes – Viernes
Pour assistance quant au montage
ou installation, pièces de rechange
ou service à la clientèle. Contactez:
1-888-674-7517
Anglais, Français, Espagnol
8h30-17h30 Lundi - Vendredi
Para asistencia con la instalación
o ensamblaje, repuestos y
servicio al consumidor, llame al:

www.tsicustomerservice.com
A549
4
WARNING:
For use with most LCD/Plasma televisions weighing 13.6 kg / 30 lb or less. Use with televisions or loads heavier than the maximum
weights specied may result in instability causing tip over resulting in death or serious injury.
PRECAUCIÓN:
Para usar con la mayoría de televisiones de LCD / Plasma, con peso de 13.6 kg / 30 lb o inferior. Utilizar con televisores o cargas más
pesadas que los pesos máximos especicados puede dar lugar a inestabilidad que produzca un vuelco que tenga como resultado muerte
o lesiones graves.
ATTENTION:
Destiné à la plupart des téléviseurs à écran LCD/Plasma pesant 13.6 kg / 30 lb ou moins. Toute installation en vue de supporter des
téléviseurs ou des charges d’un poids supérieur aux valeurs indiquées peut déboucher sur une instabilité provoquant un basculement
pouvant entrainer la mort ou un accident grave.
www.tsicustomerservice.com
MAXIMUM LOAD
6.8 kg / 15 lb
CHARGE MAXIMALE DE
6.8 kg / 15 lb
CARGA MÁXIMA
6.8 kg / 15 lb
MAXIMUM LOAD
13.6 kg / 30 lb
CHARGE MAXIMALE DE
13.6 kg / 30 lb
CARGA MÁXIMA
13.6 kg / 30 lb

MP#MG
5
www.tsicustomerservice.com22MM10691REV.0
TOOLS REQUIRED
OUTILS NÉCESSAIRES
HERRAMIENTAS NECESARIAS
(NOT INCLUDED)
(PAS INCLUS)
(NO INCLUIDAS)
INFORMATION
DE SÉCURITÉ
SAFETY
INFORMATION INFORMACIÓN DE
SEGURIDAD
Please read and understand
this entire manual before
attempting to assemble,
operate or install the product.
WARNING
• Some steps are more easily
handled with two adults.
CAUTION
• Before assembly and/or
installation, carefully
unwrap all parts.
• Locate and set aside the
hardware kit before
discarding packaging.
• Use care when assembling
your new product. Take
your time and follow the
assembly instructions
closely.
Assurez-vous de lire et de
comprendre l’intégralité du
présent manuel avant de tenter
d’assembler, d’utiliser ou
d’installer le produit.
AVERTISSEMENT
• Certaines étapes sont plus
facilesà effectuer avec l’aide
MISE EN GARDE
• Avant l’assemblage et/ou
l’installation, vous devez
déballer minutieusement toutes
les pièces.
• Localisez et mettez de côté le
jeu de quincaillerie avant de
jeter l’emballage.
• Soyez vigilant lorsque vous
assemblez le nouveau produit.
Prenez votre temps et suivez
attentivement ces instructions.
Lea y comprenda
completamente este manual
antes de intentar ensamblar,
usar o instalar el producto.
ADVERTENCIA
• Algunos de los pasos se
pueden realizar con mayor
facilidad entre dos adultos.
PRECAUCIÓN
• Antes del ensamblaje
y/o instalación, desenvuelva
cuidadosamente todas las
piezas.
• Localice y separe el equipo
de accesorios antes de
desechar el embalaje.
• Tenga cuidado al ensamblar
el nuevo producto. Tómese
su tiempo y siga
detenidamente las
instrucciones de ensamblaje.

MP#MG
6
www.tsicustomerservice.com22MM10691REV.0
REPLACEMENT PARTS 22MM10691
PIECES DE REMPLACEMENT 22MM10691
PARTES DE REPUESTO 22MM10691
BB CC
PH-GLDBRW001 PH-BKTZNC001
HARDWARE/QUINCAILLERIE/FERRETERÍA
Touch-Up pen
[x1]
(NOT TO SCALE)
ZZ
PH-BKTWHT003
[x1]
AA

MP#MG
7
www.tsicustomerservice.com22MM10691REV.0
AA [x1]
ADVERTENCIA: Debe instalar el Herraje contra Caídas para evitar accidentes o que se dañe
la unidad.
Recomendamos montar estos herrajes a un taco de pared y a la Unidad.
AVERTISSEMENT: Il est nécessaire d’installer les pièces d’arrimage anti basculement pour
prévenir les accidents ou les dommages à l’unité.
Il est fortement recommandé de xer ces pièces sur un poteau mural et sur le meuble.
WARNING: You must install the tipping restraint hardware to help prevent any accidents or
damage to the unit.
We strongly recommend mounting this hardware to a wall stud and your unit.
1
Wall
Mur
Pared

www.tsicustomerservice.com
A549 8
1. Remove the product identication sticker from the front of the insert.
2. Attach the Product Identication Sticker to the Manual below for future reference. is information is
used for product registration and also is necessary for customer service.
3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
Attach Product Identication Sticker Here
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WAT T S 1500 Watts
GETTING STARTED
PRODUCT SPECIFICATIONS
Model / Modèle / Modelo: 22II026FGL
SN#: AA-12345-A
Keepthisnumberforservice!
Gardezcenuméropourleservice!
Mantegaesten-meroparaservicio!
Product Identication
Sticker

www.tsicustomerservice.com
A549
9
SAVE THESE INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. DANGER – High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct
the front of this heater. WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are
nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to
avoid a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Connect to properly grounded outlets only. is heater is for use on 120 volts. e cord has a plug as shown at A in Fig.1.
13. is appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
16. is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. is replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric
shock or injury to persons.
18. is heater may include a visual alarm to warn that parts of the heater are getting excessively hot. If the alarm ashes immediately
turn the heater o and inspect for any objects on or adjacent to the heater that may cause high temperatures.
DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!
19. Avoid the use of an extension cord because of the risk of overheating the cord and the risk of re. Extension cords are for
temporary use only. If an extension cord must be used, it must be UL/CSA certied, rated at 15A (1875W), 125V maximum with
14AWG minimum and constructed of two current carrying conductors with ground. A heavy duty extension cord with the
shortest length possible for the connection is recommended and must not be longer than 50 . (15.2m ). Do not coil or cover the
extension cord.
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order
to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc areas
and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause re, electric shock or injury to persons.
17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/
power strip).
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
2
ABFig.1
SAVE THESE INSTRUCTIONS
IMPORTANT INSTRUCTIONS

www.tsicustomerservice.com
A549 10
Control Panel
Display
OPERATION INSTRUCTIONS
e heater can be operated by either the remote control or the control panel.

www.tsicustomerservice.com
A549
11
OPERATION INSTRUCTIONS
FUNCTION
FLAME
e replace contains two infrared quartz heating
elements.
e thermostat setting range is 62°F - 82°F (17°C - 27°C) or
continuously ON. To set ame eect so that it works without
heat, press the heater button until the display shows “00”.
e thermostat is adjustable by 2°F or 1°C increments.
To change between °F and °C press and hold the HEATER
button on the control panel for 3 seconds.
Pressing the timer button will cycle through the timer
settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,
9H and o (00).
HEATER
TIMER
ICON DESCRIPTION
Aer the replace has ran the fan will continue to run for a
COOL DOWN CYCLE period of time to cool down the
internal parts.
COOL DOWN CYCLE
POWER e power button supplies power to all of the functions
of the replace. e power button will put the insert in a
standby mode. is will turn o all functions at once but
will hold the settings in the memory. By pressing the
Power button again the unit will turn on at the same
settings.
With the power on press and hold the Power button on
the control panel for 10 seconds to disable or re-enable the
heater function. Once disabled or re-enabled the emberbed
lights will ash multiple times.
ere are 5 brightness levels that can be selected .
Settings F5- F1 decrease in brightness.

www.tsicustomerservice.com
A549 12
TROUBLESHOOTING
Problem Root Cause Corrective Action
Display shows “ ” e thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back panel of the replace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem contact customer service for a replacement thermostat sensor.
Display shows “ ” e thermostat sensor is
broken. Contact customer service for a replacement thermostat sensor.
Display shows “ ” Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 30 minutes and allow
it to cool down. Replug and operate, monitor the heater for signs of
overheating, if the problem persist discontinue use of the heater and
contact customer service.
Display shows “ ” Normal operation.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine
if your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualied electrician check and/or replace the faulty outlet(s).
Heater does not blow
warm air. Cool down cycle.
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air
will blow.
No power, logs do not
glow. No power to the unit Check that unit is plugged into a standard 120V outlet. Press power button several times, make sure power is set at “ON”position.
Logs glow, but no
ame eect. Flame eect turned o Press ame button several times.
Heater does not blow
warm air.
ermostat setting is
preventing heater from
turning on.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Flame eect works but
heater function does
not and the emberbed
ashes when the heater
button is pressed.
e heater is disabled.
With the power on press and hold the POWER button on the control panel
for 10 seconds. Once re-enabled the emberbed lights will ash multiple
times.
Remote Control is not
working.
No batteries Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter
to malfunction.
Distance Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.

www.tsicustomerservice.com
A549
13
EXPLODED VIEW
CARE AND MAINTENANCE
• e motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and require no
further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
• Clean the trim using a so cloth, slightly dampened with citrus oil based product and bu with a clean so cloth.
DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products
can be obtained at supermarkets or hardware stores.
• Make sure the unit is turned OFF and unplugged before cleaning the heater or replace.
Part Part Name Part Number
1 Front Glass with Frame Y17-S215-P27
2Emberbed with Logset Y17-S215-P02
3Emberbed Circuit Board Y17-S215-P44E
4 Flame Circuit Board Y17-S215-P40
5 Flame Generator Drive Motor P10-6-Q
6Control Panel Circuit Board Y17-S215-P32
7 Main Circuit Board Y17-S215-P15
8ermostat Sensor INS-NTC
9Heater/Blower Assembly Y17-S215-P01
10 Remote Control P136

www.tsicustomerservice.com
A549 14
FCC/IC INFORMATION
BATTERY REPLACEMENT
Warning: Changes or modications to this unit not expressly approved by the party responsible for compliance could
void user’s authority to operate the equipment.
NOTE: is equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference in a
residential installation. is equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
is Class B digital apparatus complies with Canadian ICES-003.
· For best results, use 2pcs AAA alkaline batteries.
· Install only new batteries of the same type in your product.
· Failure to insert batteries in the correct polarity, as indicated in the battery compartment, may shorten the life of the
batteries or cause batteries to leak.
· Do not mix old and new batteries.
· Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium) or (Nickel Metal Hydride) batteries.
· Danger of explosion if battery is incorrectly replaced.
· Do not ingest batteries.
Batteries should be recycled or disposed of as per state and local guidelines.
Nota:
Eliminación de batería
Siempre deseche las baterías
en un punto adecuado de reciclaje.
AAA 1.5V
AAA 1.5V

www.tsicustomerservice.com
A549
15
e manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period
of one year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aer said defect is conrmed
by the manufacturer’s inspection.
4. e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. e warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.is warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
is warranty is void if:
a. e replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
1-YEAR LIMITED WARRANTY
CUSTOMER SERVICE
www.tsicustomerservice.com
For Customer Service Call 1-888-674-7517
Questions? Our message centers are available 7 days a week 24 hours a day at our toll-free help line. Our
Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST. We can help you with
assembly and if necessary, replace damaged/missing parts.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase

www.tsicustomerservice.com
A549 16
www.tsicustomerservice.com