Eagle Consus et-csiu2j-bk User manual

[ET-CSIU2J-BK]

Eagle | Consus I-Series

External Dual-Bay Storage for

3.5” Dual SATA to USB 2.0

(JBOD)

User Manual

www.eagle-techusa.com

Index

1Getting Started

Kit Contents …………………………..…………………………………… 02

System Requirements……………………..…………………….............. 03

Updating Your Operating System…………………………….............. 03

HandlingPrecautions 03

2Setting Up

Enclosure Components ………………………………………….......... 04

Disk Installation ……………………………….………………………… 05

Bezel Installation ……..……………………………………........ 10

3Connecting the Drive

Connecting the Cables ………………………………………….......... 11

Powering Up the Drive ………………………………………….......... 12

4Formatting the Drive

Windows ………………………………………………………….…………….. 13

Mac OS v.10.2 + …………………………………………………......... 17

5Disconnecting the Drive

Windows …………………………………………………………….………….. 20

Mac ………………………………………………………………………... 21

6Troubleshooting

FAQ – Latest firmware, tutorials and more …………………………. 22

7Appendix

Regulatory Compliance ……………………………………………....... 30

Warranty Information …………………………………………………. 31

EAGLE | CONSUS Service and Support ……...………………….. 33

Understand EAGLE TECH Sub-Brand ……...………………… 34

1Getting Started

Thank you for purchasing this EAGLE | CONSUS I-SERIES product. Its dual SATA to

USB interface allows you to easily combine any two 3.5” hard drives into a single

large volume by means of JBOD (Spanning) technology. This user manual provides

step-by-step installation instructions and other important information regarding

your EAGLE | CONSUS product. For the latest EAGLE | CONSUS product

information, reviews, FAQ and other events, visit our Web Site at

www.eagle-techusa.com

Kit Contents

EAGLE | CONSUS I-SERIES USB 2.0 external storage system

USB 2.0 certified cable

Resource CD

AC power adapter

User Manual

*USB 2.0 host required for Hi-Speed USB 2.0 performance. USB 2.0 is highly

recommended because of the significant reduction in file transfer time compared

to USB 1.1. To determine if your system supports USB 2.0, refer to your USB

controller card documentation or contact your USB card manufacturer.

System Requirements

Hardware

Pentium®II, 200 MHz equivalent or newer for IBM compatible PC

PowerPC G4, 350 MHz or newer for PowerPC-based Apple Computer

Core®or newer for Intel-based Apple Computer

Available USB and/or OHCI-compliant FireWire port

SATA Hard Drive(s)

Software

Windows®

Windows 2000 Pro / Server 2000 / Server 2003 / XP / Vista

Macintosh®

Mac®OS X v.10.2+

Note:

For highest performance and reliability, EAGLE | CONSUS recommends that

you install the latest service pack (SP) and updates.

Updating Your Operating System

Windows

Go to the Start menu and select Windows updates. For more information regarding

updating your system, visit

windowsupdate.microsoft.com

Macintosh

Go to the Apple menu and select Software Update. For more information regarding

updating your system, visit

apple.com/macosx.

Handling Precautions

EAGLE | CONSUS products are precision instruments and must be handled with care

during unpacking and installation. Drives may be damaged by rough handling,

shock, or vibration. Be aware of the following precautions when unpacking your

Eagle | Consus I-SERIES external storage kit:

Do not unpack the Eagle | Consus I-SERIES until you are ready to install it.

Do not drop or jolt the Eagle | Consus I-SERIES.

Do not move the Eagle | Consus I-SERIES when it is powered up.

2Setting Up

You will need a 3.5 inch SATA Hard Drive. Carefully follow these procedures to

install the hard drive into the enclosure.

Note:

For pre-installed Hard Drive EAGLE | CONSUS enclosure, please skip this

chapter and proceed to

Chapter 3:

Connecting the Drive.

EAGLE | CONSUS I-SERIES Front and Rear View

Power Switch – Turns the I-SERIES on or off

Hard Drive access light – Indicates drive activity

Power light – Indicates enclosure is on

RAID Indication – Indicates RAID mode is enabled

USB 2.0 port – Connects to a computer USB port or USB hub

Power supply socket – Connects to power adapter

Disk Installation

Attention:

Eagle Tech Computers, Inc. is not responsible for consequential damages, including

loss or recovery of data from your hard drive. If you are installing with a hard drive

that has data inside, we suggest you backup your data before proceeding to

installation process.

NOTE: Please skip this section if you are purchasing an Eagle | Consus External

Hard Drive System with pre-installed Hard Drives. Do NOT attempt to open the

external storage system. You will VOID warranty if the warranty seal is damaged.

1. Remove 4 screws from the bottom.

2. Slightly remove the Disk Mounting Try and disconnect the power cable from the

socket.

3. Slide the first SATA Hard Drive into the Disk Mounting Tray, and connect to the

SATA connector on the board.

4. Tighten up hard drive with 4 screws.

5. Place the second SATA Hard Drive into the Disk Mounting Tray, and connect to

the SATA connector on the board.

6. Tighten up hard drive with 4 screws.

7. Slide the disk mounting tray back into the case carefully, and connect the power

cable into socket.

8. Tighten up 4 screws at the bottom of the external storage system.

9. Congratulation! You have completed the installation process.

Bezel Installation

1. Detach the bezel gently from the external storage system.

2. Replace the bezel and attach to the external storage system according to the 4

pin on the angle of bezel.

3Connecting the Drive

Connecting the Cable

1. Connect the AC adapter cord to the DC power supply socket on the back of the

drive.

2. Connect one end of the power cord to the AC adapter.

3. Connect the other end of the power cord to an electric outlet.

4. Connect one end of the USB 2.0 cable to the USB 2.0 port on the back of the

device.

5. Connect the other end of the USB 2.0 cable to an available USB port on your

computer.

Attention: Eagle Tech Computers, Inc. is not responsible for consequential

damages, including loss or recovery of data from your hard drive. Please make sure

your power adapter and power cable are properly connected to prevent damage

to device.

Powering Up the Drive

Press the power button to turn on the unit. Wait 3 seconds after blue light

illuminates.

Windows 2000/XP/2003/Vista

Your operating system will automatically detect the external drive after a “Found

New Hardware” message pop up.

Windows 98SE/ME

Note: Eagle | Consus does not provide any tech supports for Windows98

platform since Microsoft has discontinued Windows 98SE.

1. Connect Eagle | Consus I-SERIES Enclosure to your Computer. Turn on the

power.

2. Windows 98SE will detect a new device and activate Hardware Wizard, then

Click Next.

3. Select Search for the Best Driver for your Device. Click “Next” to continue

4. Insert the CD Driver in your CD ROM, then Browse the CD Driver Contain and

chose Win Folder. Click Next.

5. After installation Click Finish to restart your computer.

6. Once installation completes, you‘ll find USB Safe Remove icon in icon tray. If the

new hard drive doesn't appear in My Computer, it means the USB hard drive

is a brand new hard disk, which does not contain any partition, please format

your Hard disk before using this device.

Mac OS X

Your operating system will automatically detect the external drive. Once formatted

the Hard Drive, the Hard Drive icon will appear on the desktop.

4Formatting the Drive

Windows XP/2000/2003/Vista

Note: For formatted Hard Drive, proceed to step 2.

1. Click the Start button and click on Control Panel, double-click the

Administrative Tools, and then double-click the Computer Management.

2. Click the Disk Management under Storage. Your new Hard Drive should

have the right capacity shown. (E.g. figure above Disk 1 is showing

approximately 160GB). Right click the Disk 1, and choose Initialize Disk.

Note: If your

Disk 1

is shown as

Basic

and

Online

, skip this step.

3. After New Partition Wizard launched, then click Next.

4. On the next page, choose your partition size then click Next.

5. After that, please assign a drive letter for the new Hard Drive, and go to Next.

6. To format a Hard Drive. Choose the NTFS as File System. Leave the

Allocation unit size as default. Assign a name in Volume label. Check the

Perform a quick format to reduce format time. Click Next.

7. Confirm your setting and click Finish.

8. It would show the status as Formatting.

9. When the status change to Healthy, your new Hard Drive is ready to use.

10. Go to My Computer, your new drive should be listed there and ready to use.

Mac OS X

Note: If the warning does not show up, start at step 2.

1. A warning window will pop up for new and unformatted hard drive. Click

Initialize. Skip Step 2 and continue at Step 3.

2. Click Go on the desk bar and choose Utilities, click Disk Utility.

3. Under the Disk Utilities,

a. Highlight the new hard drive

b. Click Partition

c. Click Options to choose format other than Mac Extended

d. Refer to Figure 1 at page 18. Choose the number of partition you want

by clicking on the scroll bar

e. Name the new hard drive

f. Choose the Format

g. Refer to Figure 2 at page 18. Define the Size if you want more than one

partition or else, leave it as default

h. Make sure the configuration is right and click Partition (8).

Figure 1: d Options… Choose the partition for you hard drive.

Click OK.

Figure 2: g Format: Choose the format for your hard drive.

4. After the partitioning is done, an icon with the Name you assigned should

appear on your Desktop. Just double click the icon to access the hard drive.

5Disconnecting the Drive

CAUTION: To prevent data loss, be sure to close all active applications

before shutting down the drive.

Windows XP/2000/2003/Vista

1. Double-click the Safely Remove Hardware icon in your system tray (typically

located on the bottom right corner of your desktop).

2. Select USB Mass Storage Device from the list and click Stop.

3. The following window is displayed. Select the drive to be disconnected and click

OK.

Important: If other USB devices (such as a portable flash drive) are

connected to your computer, there may be multiple for USB Mass Storage

Device. Be sure to select the Eagle | Consus device!

4. Click Close and press the Power button to turn off the enclosure.

5. Now you can safely disconnect the USB or FireWire cable from your computer

and the power cord from the electric outlet.

Windows 98SE

1. Be sure the drive isn’t running, press Power button to shutdown the enclosure.

2. Disconnect the USB or FireWire cable from your computer.

Mac

1. Find the Removable Disk icon associated with drive you to disconnect, and drag

it to the Trash icon on your desktop (it would turn to Eject icon).

2. After the disk icon disappears from the desktop, press the Power button to turn

off your drive. Now you can safely disconnect the USB or FireWire cable from

your computer and the power cord from the electric outlet.

6Troubleshooting

Tip: You can always access the latest firmware, tutorial and Frequently

Asked Questions via http://www.eagletechusa.com/support_faq.asp

1. Nothing happens when I plug in my USB drive

2. My USB drive is powered on but nothing shows up in My Computer

3. My “safely remove hardware” icon is gone

4. Error deleting files or folders

5. HI-speed device is plugged into a LO-speed USB port

6. Dual bay JBOD enclosure sees two separate drives instead of one big volume

7. Delayed write failure

8. What are the benefits of a truly hot swappable, hot pluggable drive enclosure

9. What is F.I.T.?

10. What are the benefits of a 2-in-1 drive enclosure docking station

11. How to setup NAS (Network Attached Storage)

12. How to find IP address of my NAS on the network

13. How to update NAS firmware

14. NAS drive spin down (power management)

15. NAS file system supported (LAN vs. USB mode)

16. Mac OS problem with SMB

17. Mac OS problem with FTP

18. Product installation video

1. Nothing happens when I plug in my USB drive

Surge protectors You may wish to temporarily remove any surge protector and

plug the drive into the wall outlet for troubleshooting purposes. Make sure all the

connections are tight: power cable to wall, power cable to power supply, power

supply to drive.

Cabling system Make sure you are using certified HI-speed USB 2.0 cable,

included with all Eagle Tech external hard drives and external drive enclosures, for

improved data signal integrity. Low quality USB cables may not be properly shielded

and may lose data during high speed transfers or at longer lengths.

Powered USB hub Make sure you are using USB hub with adequate power supply.

Low quality USB hubs usually draw power from the computer’s USB port and do not

provide adequate power. Certain notebooks (mostly older notebooks) have

underpowered USB ports and may require that you plug in additional USB cable to

provide adequate power supply (the USB Y splitter cable is included with all portable

2.5” drive enclosures).

USB hub controller To confirm that your USB host controller is working properly

under Windows XP, right click on My Computer > click on Manage > click on Device

Manager on the left panel. If you see any yellow exclamation marks or red circles

under "Universal Serial Bus controllers" that means your USB host controller is not

working properly or missing a driver. Please contact your motherboard

manufacturer for the appropriate driver software.

BIOS If the host controller is not seen in Device Manager then it is probably

disabled in the computer’s BIOS. You can usually press “Del” or “F2” to enter BIOS

setup when the computer starts. Please consult your motherboard user manual for

details on how to enable USB 2.0 ports.

Service Pack Certain USB 2.0 host controllers may need Service Packs to operate

properly. Windows XP added support for USB 2.0 in Service Pack 2, Windows 2000

added support for USB 2.0 in Service Pack 3 and improved the support in Service

Pack 4. Please download the latest service packs from Microsoft for your operating

system.

2. My USB drive is powered on but nothing shows up in My Computer

Caution: partitioning & formatting a drive will erase all data!

Brand new drive If you just received a brand new external drive, you may need to

partition & format the drive to the recognizable format of the operating system. To

partition and format a new disk under Windows XP, right click on My Computer >

click on Manage > click on Disk Management on the left panel. On the right hand

side you should see a list of all drives connected to your computer. Find the new

unallocated drive in black color, it should say for example "74.53 GB unallocated".

Right click on it > click on New Partition > a new partition wizard window will pop

up, click on Next > select Primary Partition and click Next > select partition size in

MB or GB and click Next > Assign new drive letter and click Next > format this

partition using default values and click Next > click Finish. Windows will now

partition and format your new disk so it can be recognized by the operating system

(i.e. shows up as usable drive in My Computer). It may take up to 45 minutes to

format a 500 GB or larger drive.

3. My “safely remove hardware” icon is gone

Caution: To prevent file corruption, please always click on the “safely remove

hardware” icon in the taskbar’s notification area before unplugging external USB

drives.

Re-register DLL Sometimes the “safely remove hardware” icon in the taskbar

disappears. To re-register and re-activate the “safely remove hardware” window,

please click on Start > click on Run > type in “RunDll32.exe

shell32.dll,Control_RunDLL hotplug.dll” and hit Enter. Now you can click on the

device you want to stop.

4. Error deleting file or folder

Drive busy This is usually caused by programs that are still accessing the drive and

its contents. Common causes are open files such as Word document or open

Explorer showing the directory content of the drive. Close them all and try again.

File handles If you are still unable to delete files or folder, there are third party

software that “unlocks” operating system file handles to let you delete “locked” files

and folders. We recommend "Unlocker 1.8.7".