For
Easy On-line registration, Go To ..
www.earthquakesound.com/form_reg.htm
..
Five (5)
year
limited
warranty:
Earthquake warrants the originai purchaser that ali Factory Sealed New Audio Products be free from defects in material and
workmanship undernormal and proper use for a period of five (5) years fram the date of purchase (as shown on the originai bili of sale with
serial number affixed/written on it). The five (5) year warranty period is valid only if an authorized Earthquake dealer properly installs the
product and the warranty registration card is properly filled out and sent to Earthquake Sound Corporation. If a non-authorized party installs
the productaninety (90) daywarranty period will be applied.
(A) Five (5),years
limited
warranty
pian
coverage
guidelines:
•
First
year: Earthquake pays for labor, parts, and ground freight (only in US mainland, not including Alaska and Hawaii).
•
Second
year: Earthquake pays for labor and parts only, customer
~ust
pay freight both ways.
•
Third,
tourth
&
tifth
year: Earthquake pays labor only. Customer must pay for parts and freight both ways.
(B)
Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to have no problem(s) will not be covered by the
five (5) year limited warranty.Customerwill be charged a minimum of one (1)hourof labor(ongoing rates) plus shipping charges back to
customer.
(C)
Earthguake
will
repair
or
replace
- at
our
option
- ali
detective
products/parts
subject
to
the
tollowing
provisions:
• Defective products/parts have not been altered or repaired by other than an Earthquake factory approved technician.
• Products/parts are not subjected to negligence, misuse, improper use, or accident,damaged by improper line voltage, used with
incompatible products, or have its serial number or any part of it altered , defaced or removed, or have been used in any way that is
contrary to Earthquake's written instructions.
(D)
Warranty
Limitations:
Warranty does not cover products that have been modified or abused . Including but not limited to the following:
Damages to speaker cabinet and cabinet finish due to misuse, abuse , or use of improper use of cleaning materials/methods.
Bent speaker frame, broken speaker connectors, holes in speaker eone, surround & dust cap, burnt speaker voice cciI.
Fading, deterioration of speaker components & finish due to improper exposure to elements.
Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper use of
c1ean
ing material.
Burnt tracers on PCB.
ProducUpart damaged due to poor packaging or abusive shipping conditions.
Subsequent damage to other products.
Awarranty
c1aim
will not be valid if the warranty registration card is not properly filled & returned to Earthquake with
a copy of the sales invoice.
(E)
Service
Reguest:
Toreceive producUs service, contact Earthquake service department at (510) 732-1000 and request an RMA number(Return
Material Authorization), items shipped without a valid RMA number will be refused. Make sure you provide us with your complete/correct
shipping address, a valid phone number, and a brief description of the problem you are experiencing with the product, In most cases, our
technicians might be able to resolve the problem
overthe
phone, thus eliminating the need to ship the product,
(F)
Shipping
Instructions:
ProducUs must be packaged in its originai pratective box(s) to minimize transport damage. Shipper
c1a
ims regarding items
damaged in transit must be presented to carrier. Earthquake Sound Corporation reserves the right to refuse product improperly packed.
Originai bili of sale must accompany product returned for service. We encourage you to include with the package a written description
ofthe
problem. Ship productto: Earthquake Sound Corpo2727 Mc ConeAvenue, Hayward, CA94545. Ph (510) 732-1000.Youare responsible for
the cost of shipping the productto EarthquakeSound Corporation.
(G)
Disputes
Resolution
:
Ali disputes -between c1ientsand Earthquake Sound Corporation - resulting from the five (5) years Iimited warranty policy
must be resolved according to the laws ®ulations of the countyofAlameda -California.
Please keep this warranty infarmatian in yaur files far
Alternatively
you
may
register
your
products
online
at
future reference if necessary. Il is recommended that http://earthquakesound.com/form,,-reg.htm
you stick your serial number here for future reference.
ISERIAL NUMBER l
EARTHQUAKE SOUND • 5-YEAR WARRANTY 3