East Midlands Water Company EM-Ocean Installation guide

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EM-Ocean Water Softener
Installation and Operating guide

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EM-Ocean Water Softener
1 x EM-Ocean water softener
Contents of box
Please ensure you have all of the components before proceeding with your installation.
INDEX
Contents of your box page 2
What to expect from your water softener page 3
Before you start page 4
Typical water softener configuration page 5
Connecting the softener page 6
Getting up and running page 7
Programming page 8, 9, 10
Further help page 11
Transformer
Fitting guide
and instructions

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EM-Ocean Water Softener
What to expect from your water softener?
All water softeners work on the same basic principal. Hard water flows through a bed of resin and the calcium and
magnesium, the minerals that are responsible for hard water, are removed. Unfortunately, the resin cannot perform
this process indefinitely and requires regenerating (refreshing). Most machines perform this process automatically
after a set period, or volume of water, has passed through the resin. This does NOT affect the ph value of your
water supply.
Salt/Brine Tank
The water softener that you have purchased is supplied with a brine tank; most models have the brine tank
integrated into the softener cabinet (the cabinet space under the lid where the internal tank or tanks are) however
on some units this can be separate cabinet. When filling the tank with salt make sure not to over fill; the tank is
fitted with an external overflow - never fill above this level. Salt levels should be checked on a regular basis and
topped up when required. There is no right or wrong amount of salt to store in the tank as your softener will use the
salt as required. Most customers will eventually develop a routine and automatically top up after a set period of time
either weekly or monthly etc. If you notice the tank is completely empty of salt, it may be advisable to perform a
manual regeneration a few hours after refilling.
Regeneration Process
The regeneration process is basically a resin clean. You can think of it like a washing machine cycle in that it will
perform several different processes to clean. Most units will have a fast rinse, slow rinse and pause cycle. During
the process water is drawn from the brine tank and flushed through the system. At the end of the cycle, water is put
back into the brine tank in order for the salt to dissolve ready for the next time the machine needs to regenerate. On
some units this is delayed until a few hours before regeneration. The level of water in the tank will depend on the
type, size and water pressure feeding the softener. Dependent on the amount of salt in the softener you may not
even see the water level. Once the regeneration is complete the resin will be able to supply soft water to your
property.
How quickly will it start to work?
The water softener will produce soft water as soon as water passes through it. The size of your property, water
usage and water system will determine how quickly you will notice the results. If, for example, one person lives in a
very large property with water feed from storage tanks (gravity feed system) they may not see the benefit for several
months until all the water that was present in the storage tanks has been replaced with softened. A large family in a
small property with a direct feed system will find the results appear very quickly. The water softener does not show
any visible signs or make any noise during the water softening process. Water will only enter or leave the salt/brine
tank during regeneration. Salt is not used in the water softening process, it is only used during regeneration. The
only time you will see or hear the softener working is during the regeneration process. It is important that you have
your softener regularly serviced; we recommend a period of 24 months between each service. If you require any
additional information regarding your particular water softener, please contact our technical support team via email.
They can be reached at [e-mail]
Kind regards
East Midlands Water Company

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EM-Ocean Water Softener
Thank you for purchasing this EM-Ocean Water Softener. We are sure that it will provide
you with trouble free service for many years to come. Please use the following pages to
assist you in the installation and set up of your new softener.
Planning your Installation.
Please observe the regulations concerning the installation of your water softener. For guidance check
out the water regulations advisory service web site (www.wras.co.uk) Check that you only have one
rising main and that you have allowed space for access to the unit for possible future maintenance and
salt replenishment.
Check the water pressure; locate the rising main (stop cock) a drain facility and a power supply.
Unless you are replacing an existing water softener, this installation will require you to carry out
plumbing work and may require an electrical outlet to be fitted near the softener. You should only
attempt this if you have the necessary skills.
Positioning your Softener
Where possible, the softener should be placed close to the rising main. Take care to allow hard water
take off points for a drinking water facility and /or an outside tap. The distance between the drain and
the Softener should be as short as possible. Ensure that both the drain and overflow will not freeze or
reach a temperature above 40°C. If putting the Softener inside a cupboard or other constructed
environment, ensure that the base of the cupboard is adequately supported. If the Softener is being
installed in a loft or similar environment, we recommend that the softener is placed within a tank of
storing at least 100 litres with an overflow fitted. The overflow on the tank should be below the softener
overflow and be a minimum of 3/4” in size.
Non return valve
Its recommended that you fit a non return valve to a standard water softener installation.
Check List
Before you start the installation make sure that you have all the necessary fittings. The purchase of one
of our standard installation kits will normally ensure that you have everything that you need for a typical
installation.
Water Pressure Test
It is important that a pressure test is carried out. High and low water pressure can result in either
damage to or failure of the Softener. Although the softener is tested to a pressure of 8 bar (120psi) we
recommend the fitting of a pressure limiter should your pressure exceed 5 bar (70 psi). The minimum
working pressure is 1.4 bar (20psi)

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EM-Ocean Water Softener
Bypass valve
Inlet valve
Outlet valve
22mm
pipework
(posion)
22mm
pipework
(posion)
Typical Softener
Installation Valve
Configuration when
using a 15mm fitting
kit
Typical softener installation valve
configuration when using a 22mm
fitting kit (pipework position
indicated) Note: 22mm t-pieces
and non return valves are not
included in the fitting kit.

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EM-Ocean Water Softener
Connecting the Softener
Once you have completed the installation of the valves, set them as follows:
You can now safely return the stop cock to the open position. Using the hoses provided (if you ordered
our installation kit) connect the straight end of the hose having first inserted the washer provided to the
softener inlet and outlet valves.
Connect the angled end to the softener. The Softener inlets and outlets should be indicated either with
the words inlet or outlet or with an embossed directional arrow on the Softener tails. Normally the
Softener tails are in a configuration of three with the centre normally being the waste outlet.
Waste Pipe Installation
Connect the waste pipe to the waste outlet on the Softener and run the hose to either an up stand or
outside drain. A minimum air gap of 20mm must exist at the end of
the drain line. Softened water will have no
adverse effect on a septic tank. Should you
need to extend the drain hose this can be
done by connecting to a 15mm copper tube
for a maximum run of 8 meters with a
minimum daytime pressure of 40 psi.
The drain pipe can run uphill to a maximum
of 1 meter with a minimum water pressure of
40 psi.
Overflow Connection
The overflow connection is the white ½” hose spigot on the rear or side of the cabinet. The overflow
must be run downhill through an outside wall without kinks or restrictions. It is recommended the overflow
hose be visible when it exits the outside wall.
Electrical connection
Connect the transformer provided to a continuous electric supply with the power off. Plug the flying lead
from the transformer into the electrical connection on the controller. Ensure the flying lead cannot get
caught on the camshaft or any moving parts on the machine.
Preparing the Softener to go into service
Put approximately 5 litres of water into the brine tank. You may also at this point put a quantity of salt into
the tank. Do not allow the salt level in the brine tank to exceed the height of the overflow. The amount of
salt used will depend on the type and model of Softener you have, the hardness of your water and the
number of appliances/showers/baths taken in your property. You should keep the salt level above the
water level and check the salt level on a regular basis until a usage pattern has been established.
• Softener Inlet and Outlet valve CLOSED
• Bypass valve OPEN
waste
Inlet and outlet
(marked)
Softener tails image
Ensure that the drain hose is not kinked or obstructed in any way as this will lead to an
overflow of the softener.

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EM-Ocean Water Softener
Getting up and running
Complete the programme sections before setting into
service mode (see pages 8, 9 and 10 of this guide).
To set the machine to service simply alter the position
of the inlet and outlet valve and turn the bypass valve
to the off position. It is recommended that this
procedure is completed in the following order.
1. Turn the softener inlet valve to the on position
2. Turn the bypass valve to the off position. Allow
approximately five minutes to let the incoming
water to build a level of pressure before
completing step 3.
3. Turn the softener outlet valve to the on
position.
You should now complete any programming
instructions that apply to your particular machine and
perform a manual regeneration.
A manual regeneration is performed at this stage to allow you to confirm that the unit has no
leaks from the installed valves and the waste runs free. This regeneration will also assist in
clearing any potential air locks that may be present within the system. The regeneration will
also reset any internal meter or timer devices that dictate the frequency of the regeneration
cycle.
Your machine should now be supplying your property with soft water. If you find that the
water feels too soft for you it is possible to dilute the softness by slightly opening the bypass
valve and allow some hard water to blend.
Just like a car, it is important that you have your softener regularly serviced; we recommend a
period of 24 months between each service.

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EM-Ocean Water Softener
Programming
Programming the Valve.
The valve is pre programmed with the exception of the time of day.
When plugging the softener in initially, the screen will display the valve model ‘F79’. After 10 seconds, the
valve will automatically show the set time of day screen.
Set Time of Day.
Adjust the hours by pressing the ˄ & ˅ buttons, press CONFIRM, then adjust the minutes by pressing ˄ & ˅
buttons, press CONFIRM and this will return you to the main screen.
Capacity setting.
The capacity will have a default setting based on 300ppm hardness. If you wish to change this, please follow
these instructions:
Using the ˄ & ˅ buttons, scroll to ‘Advanced Settings’. Press CONFIRM, scroll down to ‘Set residual water’
and press CONFIRM. This will show you the total amount of treated water the softener can achieve before
regeneration.
If you need to change this amount, you will need to do follow this calculation –
Softener resin capacity x 50 for example: 10X50 = 1.66m3
Hardness 30
Press CONFIRM when finished
Commissioning the Softener
With the softener fully plumbed in and the valve programmed, you can start the commissioning;
Regeneration
When the softener is fully functional, the regeneration will happen at the pre-set time (see
programming the valve section on page 8).
To initiate an immediate regeneration press and hold the RETURN button until the valve motor starts
to turn. If, during a regeneration cycle you need to skip through the cycle, this can be done in the
following way:
To skip to the next stage quickly press the RETURN button and this will take it to the next stage of
the regeneration, this can be repeated to get to the end of the regeneration cycle.

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EM-Ocean Water Softener
In service.
Water flows into the valve at the top, down through the resin and then up through the riser tube in the
middle of the vessel. As the water travels through the resin the ion exchange takes place. The
controllers are set to automatically regenerate on capacity.
The display on the control will show the following;
In service and (remaining capacity).
Routine Maintenance.
• Check the salt level (this may need to be done more regularly depending on
consumption and the size of property/number of bathrooms).
• The salt level should always be above the water level.
• Check there is no sign of damage or leaks.
Programming the valve (in case of memory loss)
Should the programming have been lost in transit, the following instructions in conjunction with the
setting sheet will allow you to reset it. When the power has been connected, the valve will display the
valve model and initialise itself and then display TIME; you can then start to programme the valve.
Selections are made using the UP and DOWN buttons until the required setting is displayed; after each
setting, press CONFIRM to continue
Menu/confirm Manual/
return
Down Up
Display
screen

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EM-Ocean Water Softener
Setting the Time of Day.
If the time of day is not already showing on the screen, press CONFIRM,
Scroll to Set Clock and press CONFIRM.
Adjust the hours and then press CONFIRM
To adjust the minutes, press CONFIRM
To get back to the menu, press RETURN to show main display.
Step 1. Cycle Sequence
Press CONFIRM to bring up the menu.
Scroll down to Advance Settings and press CONFIRM
Scroll down to find the following options. Set backwash time, set brine & rinse, set brine refill, set fast
rinse. Press CONFIRM on the option you would like to change. You can now change the time on each
option by using the up and down arrows to select the minutes and seconds required.
Once finished, press RETURN, until the main display shows.
Step 2: System set up
Change override days (default is set at 14 days)
Press CONFIRM to show menu.
Scroll to ‘advance settings’ and press CONFIRM.
Scroll down to ‘set max days/Rchg’ and press CONFIRM
You can now scroll up and down to change the amount of days for the override.
Change regeneration time (default at 2:00am)
Press CONFIRM to show menu,
scroll to ‘advance settings’ and press CONFIRM.
Scroll down to ‘set recharge time’ and press CONFIRM
You can now scroll up and down to change the time your request for regeneration to be performed.
Suggested settings:
Backwash time 3 mins
Brine draw & rinse 45 mins
Brine refill 5 mins
Fast rinse 4 mins

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EM-Ocean Water Softener
This schematic diagram of an installation is not to scale and may not be representative of the layout
applicable to your property.
Troubleshooting
You will find fitting videos which will assist in your water softener installation and advice and information on
common problems that can airse with water softeners at:
eastmidlandswater.com
Alternatively you can email for technical help at:
[email protected]

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