Edgewater Networks EdgeMarc 4800 Manual

EdgeMarc 4800 Hardware
Installation Guide
U.S. Headquarters:
Edgewater Networks, Inc.
5225 Hellyer Ave. #100
San Jose, California 95138
Phone: [phone]
Fax: [phone]
edgewaternetworks.com

© 2016, Edgewater Networks, Inc.
Edgewater Networks Confidential, All Rights Reserved.
Trademarks
EDGEWATER NETWORKS and Design, EDGEMARC, EdgeMarc, and EDGECONNECT are registered trademarks of
Edgewater Networks, Inc. EDGEWATER NETWORKS and EDGEVIEW are trademarks of Edgewater Networks, Inc.
Any other trademarks appearing in this manual are owned by their respective companies.
Copyright
This document is protected by copyright and distributed under licenses restricting its use, copying, distribution, and
decompilation.Nopartofthisdocumentmaybereproducedinanyformbyanymeanswithout prior writtenauthorization
of Edgewater Networks, Inc. Documentation is provided “as is” without warranty of any kind, either express or implied,
including any kind of implied or express warranty of non-infringement of the implied warranties of merchantability or
fitness for a particular purpose.
Software Export Controls
Purchaseracknowledgesthattheseproductsare subjectto the U.S. ExportAdministration Regulations (“EAR”) andthat
Purchaser will comply with the EAR. Purchaser expressly acknowledges that it is not located in Cuba, Iran, North Korea,
Sudan or Syria. Purchaser will not export or re-export Edgewater Networks’ Product, directly or indirectly to: (i) any
countries that are subject to the EAR, (ii) any known end-user who will use the Product in the design, development or
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Products.
Licensing
Use of this product is subject to Edgewater Networks Software License Agreement.
Portions of this product include software sponsored by the Free Software Foundation and are covered by the GNU
GENERAL PUBLIC LICENSE.
SeeLicenseandWarrantyInformation and refertowww.edgewaternetworks.com/support/licensesfor more information
regarding licenses.
Warranty
Use this product in accordance with the instructions in Power Surge Protection and Grounding and refer to License and
Warranty Information at the end of this document.
Typographical Errors
This publication could include technical inaccuracies or typographical errors, for which Edgewater Networks never can
or shall be held liable. Changes are made periodically to the information herein; these changes will be incorporated in
new releases of this publication. Edgewater Networks may make improvements or changes in the product or products
described in this publication at any time, without prior notice.
Document Release Date
05/03/2016

© 2016 Edgewater Networks. All Rights Reserved. 1
Contents
About This Guide
Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Contact and Support Information. . . . . . . . . . . . . . . . . . . . . . . 4
1Product Overview
EdgeMarc 4800 Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
EdgeMarc 4800 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ethernet Port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
EdgeMarc 4800 Side Panels. . . . . . . . . . . . . . . . . . . . . . . . . . 10
Serial Craft Console Port Cable . . . . . . . . . . . . . . . . . . . . . . . 11
EdgeMarc 4800 SD Card Specifications. . . . . . . . . . . . . . . . . . 11
2Physical Installation
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
EdgeMarc 4800 Appliance Shipping Contents . . . . . . . . . . . . . 14
Required Tools and Materials. . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Surge Protection and Grounding. . . . . . . . . . . . . . . . . . 15
Grounding the EdgeMarc 4800. . . . . . . . . . . . . . . . . . . . . . 16
Installing the EdgeMarc 4800 on a Desktop, Shelf, or Tray . . . . 16
Installing the EdgeMarc 4800 on a Wall . . . . . . . . . . . . . . . . . 16
Installing the EdgeMarc 4800 in a Rack . . . . . . . . . . . . . . . . . 18
Connecting the Power and Cables . . . . . . . . . . . . . . . . . . . . . 19
Powering On the EdgeMarc 4800 . . . . . . . . . . . . . . . . . . . . 19
3Configuring Basic Network Settings
Connecting to the EdgeMarc for the First Time . . . . . . . . . . . . 21
Deploying the EdgeMarc 4800 Session Border Controller . . . . . 23
ASafety, Compliance, and Certifications
Specifications and Certifications . . . . . . . . . . . . . . . . . . . . . . 25
USA and Canadian Notices . . . . . . . . . . . . . . . . . . . . . . . . . . 26
FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Class A Digital Device or Peripheral . . . . . . . . . . . . . . . . 26
Part 15 FCC Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Industry Canada (IC) . . . . . . . . . . . . . . . . . . . . . . . . . 26
Canadian Certification Requirements for Bilingual Safety, Warning
and Caution Markings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

EdgeMarc 4800 Hardware Installation Guide
2© 2016 Edgewater Networks. All Rights Reserved.
Class A Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
China. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
EEA Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CE Mark R & TTE Directive. . . . . . . . . . . . . . . . . . . . . . . . . 29
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . 29
Restriction of Hazardous Substances Directive (RoHS) . . . . . . . 31
End of Life Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . 32
Importantes Instructions de Securite . . . . . . . . . . . . . . . . . 32
Rack Mount Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Instructions pour l’Assemblage dans un Casier . . . . . . . . . . 34
ALicense and Warranty Information
EdgeMarc Limited Hardware Warranty . . . . . . . . . . . . . . . . . . 35
EdgeMarc Standard Limited Software Warranty . . . . . . . . . . . . 36
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Support and Services Agreements . . . . . . . . . . . . . . . . . . . 37

© 2016 Edgewater Networks. All Rights Reserved. 3
About This Guide
This guide provides an overview of the EdgeMarc™ 4800 hardware
components, instructions for installing the device, and how to set up the
EdgeMarc in your network for the first time. It also includes compliance
and certification notices and hardware and software warranty information.
For instructions on using the EdgeMarc VoIP Operation System (VOS)
web-based GUI to configure, deploy, and manage the EdgeMarc, refer to
the EdgeMarc VOS User Guide in the Edgewater Networks Knowledgebase:
www.edgewaternetworks.com/kb
Typographic Conventions
User input is displayed in boldface type and can represent keyboard input,
mouse selections in a browser window, and buttons on the GUI, depending
on the context. For example, the notation File > Open... means that you
first click the File menu and then select Open... from the sub-menu in the
GUI.
Command Line Interface (CLI) text is shown in
courier font.
Note
Note
Note
Notes highlight information that is important or that has special interest.
Tip
Tip
Tips provide additional information that is helpful in performing a
particular task but is not mandatory to perform the task.
Caution
Caution
Caution
Cautions alert you of actions or events that may cause system damage or
loss of data.
Warning
Warning
Warnings alert you of actions or events that may cause bodily harm.

EdgeMarc 4800 Hardware Installation Guide
4© 2016 Edgewater Networks. All Rights Reserved.
Document Organization
Contact and Support Information
Headquarters
5225 Hellyer Ave., #100
San Jose, CA 95138
[phone]
Fax: [phone]
General: [email protected]
Sales: [email protected]
Edgewater Networks, Inc. - Technical Assistance Center
Phone: [phone] ext. 2
[email protected]
Item Description
Chapter 1, Product Overview Describes EdgeMarc 4800 hardware
components.
Chapter 2, Physical Installation Provides instructions for installing the
EdgeMarc 4800 hardware.
Chapter 3, Configuring Basic Network
Settings Describes how to power on the EdgeMarc and access the graphical user interface (GUI) to
configure basic network settings for the first
time.
Safety, Compliance, and Certifications Describes EdgeMarc 4800 specifications and
certifications.
License and Warranty Information License information related to the operation of
EdgeMarc hardware and software.

© 2016 Edgewater Networks. All Rights Reserved. 5
1
Product Overview
The EdgeMarc 4800 Enterprise Session Border Controller (ESBC) provides
advanced real time, high availability, management, networking, security
features and capabilities for voice and data services.
The EdgeMarc 4800 provides superior performance for simultaneous
services including voice, voice quality monitoring, traffic management,
high capacity data throughput and firewall.
EdgeMarc 4800 Front Panel
The two LEDs on the EdgeMarc 4800 front panel indicate the power status
and the data status (Figure 1-1).
Figure 1-1 EdgeMarc 4800 Front Panel

EdgeMarc 4800 Hardware Installation Guide
6© 2016 Edgewater Networks. All Rights Reserved.
e
Table 1-1 EdgeMarc 4800 LEDs
LED Indicator Description
Power Off Power is not supplied to the device.
Troubleshoot by verifying that the power adapter is
connected to the unit and that power is supplied to the AC
wall outlet.
Solid
Green Power is supplied to the unit.
Status Off Power is not supplied to the device, or u-boot failed to load.
Solid
Amber The device is running a self-test and is initializing.
Flashing
Amber The device is upgrading its software.
Flashing
Green The device is loading the EdgeMarc VoIP Operation System (VOS).
Solid
Green VOS is ready.
Red The device is in the bootloader. The kernel will change the
LED to solid amber once the kernel starts loading.

Product Overview
© 2016 Edgewater Networks. All Rights Reserved. 7
EdgeMarc 4800 Back Panel
Figure 1-2 EdgeMarc 4800 Rear Panel
Table 1-2 EdgeMarc 4800 Back Panel Components
Physical
Label/Type Function Description
On/Off Switch System power
switch Powers the system on and off.
12 vDC Power External
power
adapter
12vDC @ 3.33A 40 watt max.
Power/Status
LEDs System power and status Refer to Table 1-1 for system and power status details.
LAN Ports 1-8 LAN 8 x 10/100/1000 Mbps RJ-45 Ethernet ports for LAN
network connectivity (copper). Default IP: 192.168.1.1
WAN Port 1-2 WAN 2 x 10/100/1000 Mbps RJ-45 Ethernet ports for WAN
network connectivity (copper). The EdgeMarc 4800
supports dual WAN port capability for added flexibility.
Dual WAN port functionality is configured on the
EdgeMarc 4800 WAN Port 1 and WAN Port 2.
WAN Fiber/Link
Access LEDs Status Fiber port support 1Gb link:
Solid green LED indicates peer link is powered.
Blinking LED indicate fiber traffic activity.
Optical WAN
SFP Ports 1-2 WAN Small Form-Factor Pluggable (SFP) for fiber and copper (RJ-45) Gigabit Ethernet connectivity.
Either the SFP port (operating at 1000 Mbps) or the
RJ-45 (operating at 10/100/1000 Mbps) port can be
active at one time.

EdgeMarc 4800 Hardware Installation Guide
8© 2016 Edgewater Networks. All Rights Reserved.
SD Card
Interface
Storage Allows the EdgeMarc to save configurations and other
files to an SD High Capacity (SDHC) Version 2.0 card.
Maximum storage capacity is 32 GB per SD card, 4 GB
per file. SD card capabilities are configured with the
web-based configuration menu and with command-line
interface (CLI). Refer to EdgeMarc 4800 SD Card
Specifications.
Management
Console Port Management RS-232 DB9 console port for management. Requires a DB9 straight-through cable. Refer to Serial Craft Console
Port Cable.
Baud: 9600 / Data: 8 / Parity: N / Stop: 1
Flow Control: NONE
This port is used for debug or diagnostic purposes only.
Primary system configuration is performed from a web
browser as described in the EdgeMarc User Guide.
Erase Erase button Press the Erase button in quick succession to control the
following:
One click—No action.
Two clicks—Resets the CLI and GUI password with no
service interruption.
Three clicks—Restores to factory default settings and
reboots the system.
Note: When restored to factory default settings, the
current configuration is lost, disconnecting all VoIP
devices, Internet connectivity, and network access for
computers until the system is reconfigured.
Grounding Grounding
Lug Electrical grounding protection.
Table 1-2 EdgeMarc 4800 Back Panel Components (continued)

Product Overview
© 2016 Edgewater Networks. All Rights Reserved. 9
Ethernet Port LEDs
Table 1-3 Ethernet Port LEDs
Label Indication Status
Activity/Link
Green On—Solid
Green The device is powered and there is a good link between the Ethernet port and the connected switch.
Off There is no connection between the ends of the network
cable. Check cable, replace cable.
On—
Flickering
Green
The adapter is sending and receiving network data. The
frequency of the flashing varies with the amount of data
being transferred.
Speed
Amber On—
Flickering
Amber
A powered device is connected and the port speed is set to
1000 Mbps.
Green On—Solid
Green A powered device is connected and the port speed is set to 100 Mbps.
Off The device is not powered, no cable connected, or the port
speed is set to 10 Mbps.

EdgeMarc 4800 Hardware Installation Guide
10 © 2016 Edgewater Networks. All Rights Reserved.
EdgeMarc 4800 Side Panels
The EdgeMarc 4800 is equipped with physical security locks located on the
side panels of the device. Refer to Figure 1-3 and Figure 1-4.
Figure 1-3 EdgeMarc 4800 Right Side Panel Security Lock
Figure 1-4 EdgeMarc 4800 Left Side Panel Security Lock

Product Overview
© 2016 Edgewater Networks. All Rights Reserved. 11
Serial Craft Console Port Cable
The EdgeMarc 4800 uses a single DB9 female to DB9 male serial straight
through cable, as shown in Figure 1-5. This cable is not included in the box
with the EdgeMarc 4800.
Figure 1-5 DB9 Cable
Figure 1-6 describes the DB9 female to DB9 male serial straight through
cable pinout.
Figure 1-6 Serial Craft Console Port DB9 Cable Pinout
EdgeMarc 4800 SD Card Specifications
Table 1-4 describes supported EdgeMarc 4800 SD card features.
For information about configuring SD card settings, see the EdgeMarc VOS
User Guide in the Edgewater Networks Knowledgebase:
www.edgewaternetworks.com/kb

EdgeMarc 4800 Hardware Installation Guide
12 © 2016 Edgewater Networks. All Rights Reserved.
Table 1-4 SD Card Features
Feature Description
File format MS-DOS File Allocation Table FAT32
SD card classes Class 2, 4, 6, 10, and UHS-1
Recommended default is Class 10 or faster.
Capacity Maximum storage capacity: 32 GB per SD card,
4 GB per file.
CLI File Commands
delete = rm
copy = cp
rename = mv
edit = vi or cat
Directory Commands
create = mkdir
delete = rmdir
rename = mv
SD Card Commands
mount = sdcard mount
unmount = sdcard umount
format quick = sdcard format
name/rename SD card = sdcard volume
<volume name>
status = sdcard check
EdgeMarc files You can copy the following types of files to and from
the SD card using the CLI: conf1, conf2, syslog,
pcap, mand logs, sys_report output.
Boot device When running the VOS recovery image, the VOS
image that is stored on the SD card is automatically
flashed on the system.
TFTP server The TFTP file server is used for endpoint
configuration file storage.
FTP server The FTP file server is used for endpoint
configuration file storage.
Remote access SSH into the EdgeMarc 4800 via SCP for remote
access to the SD card and files within the SD card.
System alerts for
SD card
insert/removal
A system alert is issued when an SD card is
inserted or removed. The alert contains the
timestamp of the event.

© 2016 Edgewater Networks. All Rights Reserved. 13
2
Physical Installation
The following sections describe how to install the EdgeMarc 4800
hardware:
Overview
EdgeMarc 4800 Appliance Shipping Contents
Required Tools and Materials
Power Surge Protection and Grounding
Installing the EdgeMarc 4800 on a Desktop, Shelf, or Tray
Installing the EdgeMarc 4800 in a Rack
Connecting the Power and Cables
Overview
The EdgeMarc 4800 appliance is designed for desktop, wall, shelf, tray, or
rack installation. Observe the following guidelines when installing the
system:
Always verify that the AC power cord is disconnected from a power
source prior to installation.
Do not stack multiple units on top of each other as this can cause
overheating.
Ensure that the installation site has adequate air circulation and meets
the minimum operating conditions for the system as specified in Safety,
Compliance, and Certifications.

EdgeMarc 4800 Hardware Installation Guide
14 © 2016 Edgewater Networks. All Rights Reserved.
EdgeMarc 4800 Appliance Shipping Contents
The EdgeMarc 4800 ships with the contents pictured in Figure 2-7.
Figure 2-7 EdgeMarc 4800 Box Contents
Table 2-5 describes the components that are shipped with the
EdgeMarc 4800 appliance.
Table 2-5 EdgeMarc 4800 Shipping Box Contents
Number Description
EdgeMarc 4800 appliance (Figure 1-1)
Product license key sheet, product warranty sheet
(not shown)
1(2) Rack mount brackets
2Bag of (4) screws and (1) nut
3(1) AC Power Cord
4(1) External 120 volt AC power brick (12V)

Physical Installation
© 2016 Edgewater Networks. All Rights Reserved. 15
Required Tools and Materials
You will need the following tools and materials to install the EdgeMarc:
(1) Flat or Phillips Screwdriver—For wall or shelf mounting.
(2) Flat or round-head Phillips or slotted screws—1 ½ inch long for wall
mounting, as shown below.
(2) Hollow wall anchors—For wall mounting.
Ethernet cables—To connect the LAN ports to LAN switches or to
individual VoIP devices.
Power Surge Protection and Grounding
EdgeMarc units are designed with a robust internal surge protection
system. For surge protection to function during all events, the
EdgeMarc 4800 supplemental ground (the AC power cord) must be
connected with a low impedance conductor directly to the same ground
point as the service providers’ equipment.
Caution
Caution
Caution
This equipment must be grounded. Never defeat the ground conductor or
operate the equipment in the absence of a suitably installed ground
conductor. Contact the appropriate electrical inspection authority or an
electrician if you are uncertain that suitable grounding is available.
Caution
Caution
Caution
Under certain conditions, if the EdgeMarc is not properly earth-grounded
using the AC power cord, you may experience various issues including
electrostatic discharge problems, random EdgeMarc reboots, or damage to
the EdgeMarc unit.

EdgeMarc 4800 Hardware Installation Guide
16 © 2016 Edgewater Networks. All Rights Reserved.
Note
Note
Note
The EdgeMarc 4800 appliance has an internal power supply with a
grounded power cord that must be connected to a properly grounded
power outlet.
Grounding the EdgeMarc 4800
The EdgeMarc 4800 has an external earth ground connection. Refer to
Figure 1-2 on page 7.
To ground the EdgeMarc 4800 appliance, attach the proper grounding strap
to the device grounding lug located on the back of the unit.
Any ground source that is adequate for power circuits or lightning
protection is sufficient for protection against static electricity. This system
provides an electrically conductive pathway for static electricity to follow
and safely dissipate into the ground. The grounding impedance to ground
must not exceed 0.5 ohm. It is recommended that a minimum 14AWG be
used to ground the unit. Contact the appropriate electrical inspection
authority or an electrician if you are uncertain that suitable grounding is
available or the local applicable standard.
Installing the EdgeMarc 4800 on a Desktop,
Shelf, or Tray
1. Remove the EdgeMarc device and accessories from the shipping
container.
2. Place the device on a flat, dry surface such as a desktop, shelf, or tray.
3. Connect the EdgeMarc to ground. Refer to Grounding the EdgeMarc
4800.
Installing the EdgeMarc 4800 on a Wall
Mount the EdgeMarc on a wall using the two mounting brackets on the
bottom of the appliance. We recommend that you use two round or pan
head screws.
1. Install two screws 5.9063” (150 mm) horizontally apart on a wall or
other vertical surface. The screws should protrude from the wall so that
you can fit the appliance between the head of the screw and the wall,
as shown below.

Physical Installation
© 2016 Edgewater Networks. All Rights Reserved. 17
Note
Note
Note
If you install the screws in drywall, use hollow wall anchors to ensure that
the unit does not pull away from the wall due to prolonged strain from the
cable and power connectors.
2. Remove the EdgeMarc device and accessories from the shipping
container.
3. Mount the device with the front panel placed horizontally facing up or
down on the wall, as shown below.
Caution
Caution
Caution
Do not mount the device with the front panel placed vertically facing left or
right, as shown below.

EdgeMarc 4800 Hardware Installation Guide
18 © 2016 Edgewater Networks. All Rights Reserved.
Installing the EdgeMarc 4800 in a Rack
Install the EdgeMarc in a 19” rack using the rack mount kit supplied with
the device.
Before You Begin
Before installing the EdgeMarc in a rack, take note of the following
conditions:
Elevated Operating Ambient—If installed in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack environment may
be greater than room ambient. Therefore, consideration should be given to
installing the equipment in an environment compatible with the maximum
ambient temperature specified by the manufacturer.
Reduced Air Flow—Installation of the equipment in a rack should be such
that the amount of airflow required for safe operation of the equipment is
not compromised.
Mechanical Loading—Mounting of the equipment in the rack should be
such that a hazardous condition is not achieved due to uneven mechanical
loading.
Circuit Overloading—Consideration should be given to the connection of
the equipment to the supply circuit and the effect that overloading of the
circuits might have on overcurrent protection and supply wiring.