EE Smart Hub User manual

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USBBroadband
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Gig Ethernet
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Power
Factory
Reset
Power
On Off
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WAN

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No light The power is off or you’ve
turned the lights off
If you haven’t turned the lights off using the Hub Manager (page 9), check that the Hub’s power button is
on, its power cable is plugged in correctly at the mains and power is turned on. If there’s still no light, call
us on 0800 079 8586.
Green light The Hub is starting up Wait a couple of minutes for it to start.
Flashing
yellow light
The Hub is connecting
to broadband
Give it a minute or two to connect. The light will turn steady aqua when your Hub is ready.
Flashing
aqua light
The Hub is working but
the broadband cable
isn’t connected
Check the broadband cable (black with grey ends) is plugged in correctly and you’re using a filter, if needed.
You can see which cable goes where on page 6. If the aqua light continues to flash, please follow the quick
troubleshooting steps on page 9.
Yellow light The Hub is workng but isn’t
connected to the internet
Connect a device to your Hub using a cable or WiFi. Open a new web browser window and follow the on-
screen help wizard to get connected.
Red light There’s a problem
somewhere
Using the power button, turn your Hub off and on again. If the light still doesn’t turn aqua, use a paper clip to
press your Hub’s factory reset button. If this doesn’t fix it, call us on 0800 079 8586.
Aqua light The Hub is working fine If you can’t get online, there might be a problem with your computer, tablet or mobile device. Turn it off and
then on and try again. If you’ve still got a problem, get some help from the manufacturer or supplier.
WPS button and light If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device (you’ve got two
minutes). If it’s flashing red, it didn’t connect - give it a couple of minutes and try again. No light means that
it’s connected successfully.
XXXX
XXXX-XXX-XXXXX
USBBroadband
Pull out for useful info
1 2 3 4
Power
Factory
Reset
Power
On Off
Gig Ethernet WAN
WPS WiFi Setup

6
XXXX
XXXX-XXX-XXXXX
USBBroadband
Pull out for useful info
1 2 3 4
Power
Factory
Reset
Power
On Off
Gig Ethernet WAN

7
XXXX
XXXX-XXX-XXXXX
USBBroadband
Pull out for useful info
1 2 3 4
Power
Factory
Reset
Power
On Off
Gig Ethernet WAN
WPS WiFi Setup
XXXX
XXXX-XXX-XXXXX

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