eero Whole Home Wi-Fi User manual

Whole Home Wi-Fi
Quick Start
Guide
(No Contact or Tech Assisted)

Before you get started:
• Think about where you will use the Internet the most
the modem and router should be placed as close to this
location as possible.
• If you are using the internet over a large area try to
centralize the modem and eero Base in the home for
optimal throughout.
• Place the eero Beacons within 30 ft of the base upon
setup. Once setup, you can experiment with placement
to ensure coverage where you use the Internet the most.
• Final placement of the Beacons should be half way
between the Base and any dead zones in the home.
STEP 1
1. Go to your Play Store and search for the
eero Whole Home Wi-Fi System application.
2. Once you have located the app press Install.
3. Once the app has installed press the Open button.
STEP 2
The app will open and you walk through the first 4 screens
by clicking next. When you get to the last screen press the
“Let’s Get Started” button. (See Below)
Your Technician’s Name is: _________________________________________ and can be contacted at: __________________________
This guide will assist you in connecting and setting up your eero Whole Home Wi-Fi.
If you requested no-contact installation, your installer will complete the work outside you home and will assist you over the phone.
This guide is easy-to-use and will get you started. You and your installer will follow the step-by-step process together to get your
Wi-Fi services connected.
Note: In order to properly install and setup the Whole Home Wi-Fi equipment you will need to install the eero Whole Home Wi-Fi system app on your
mobile (Apple iPhone/iPad or Android) device.
Whole Home Wi-Fi Quick Start Guide astound.com | 1.800.427.8686

STEP 3
When you see the Welcome to eero Click
on the CREATE ACCOUNT button.
STEP 4
Enter your Full Name, Mobile Number, and email address.
You will receive an email from eero and verify that your
email address. Once you have entered the required
information click Next.
STEP 5
You will be sent a verification code via text. Enter
that code; click the box to agree to eero’s terms and
privacy policy.
Then click Next. (See Below)
When you see the eero screen that has the GET
STARTED button you have successfully installed the
app. (See Below)
STEP 6
For Android devices: To easily locate the
app move it next to your home screen.
STEP 7
Press Get Started and the app will walk
you through the set-up process.
STEP 8
Here are a couple wiring scenarios for your reference. Your
technician can assist you further if you need assistance.
Scenario 1: Internet only customers. Cable Modem
with eero.
Whole Home Wi-Fi Quick Start Guide astound.com | 1.800.427.8686

Scenario 2: Customer modem, eero, and Switch for
additional Ethernet ports.
Additional Resources: If you need assistance after your installation, please don’t hesitate
to contact us at 1.800.427.8686 or at astound.com/support;
our customer service agents are available 24 hours a day, 7 days a week.
LED Color What it Means
No Light eero doesn’t have power
Blinking White eero software starting up/connecting to the internet
Blinking Blue Broadcasting Bluetooth
Solid Blue
eero app is connecting to your eero and setting it up
Blinking Green Multiple eeros detected
Blinking Yellow Unapproved USB-C power source used
Solid White eero connected to the internet
Solid Red eero is not connected to the internet
Whole Home Wi-Fi Quick Start Guide astound.com | 1.800.427.8686

Our customer pledge is simple:
we’re committed to putting you first in everything we do.
If you have any questions with your installation, please go to
astound.com/support or call 1.800.427.8686.
• 24/7 customer service
• We will do what we say we’re
going to do
• 30-Day money back guarantee
• On-time Guarantee
• Easy to understand bill
• No mandatory contracts
• Service calls 7 days a week
• We’ll make every eort to
resolve your issue the first time
Whole Home Wi-Fi Quick Start Guide astound.com | 1.800.427.8686