Element He10-W User manual

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He10-W User Manual

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Copyright 2020
All Rights Reserved
User Manual Version 1.2
The information in this document is subject to change without notice and therefore should
not be interpreted in any way as a guarantee or warranty by Element. Element assumes no
responsibility or liability for any errors that may appear in this document.
Trademark
Intel® and Celeron® are registered trademarks of Intel® Corporation. Microsoft® and
Windows® are registered trademarks of Microsoft Corporation. Other trademarks
mentioned in this document are property of their respective owners.
Safety Instructions
1. Ensure the unit is charged using the supplied power adaptor and ensure the adaptor
is not used with other appliances such as smartphones. Element does not assume
responsibility for damage due to the misuse of the supplied power adaptor.
2. Do not use this unit near water.
3. Do not place this unit on an unstable stand or table, this may cause damage to the
frame and/or screen.
4. Ensure the ventilation holes on each side of the unit are not blocked to protect the
unit from overheating.

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Revision History
Changes to the DRAFT user manual are listed below:
Revision
Description
Date
1.0
•Initial Draft
07/07/2020
1.1
•Added operation of unit
•Added RAM and detailed CPU
•Corrected issues in pages 2, 5, 6, 7, 8 and 9
08/07/2020
1.2
•Final document
29/07/2020

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Table of Contents
Operation of the Element He10-W ......................................................................................................... 5
Packing List.............................................................................................................................................. 5
System View............................................................................................................................................ 5
Front View........................................................................................................................................... 5
Rear View ............................................................................................................................................ 6
Specification............................................................................................................................................ 6
I/O ....................................................................................................................................................... 7
Basic Troubleshooting............................................................................................................................. 7
Warranty and RMA ................................................................................................................................. 8
Warranty ............................................................................................................................................. 8
RMA Returns ....................................................................................................................................... 8
Appendices.............................................................................................................................................. 9
Appendix A .......................................................................................................................................... 9

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Operation of the Element He10-W
To power on the unit, hold the short power button located on the top left-hand side of the
tablet. When powering the unit on, the charging indicator LED will light up red momentarily.
If the unit freezes and it is unable to shutdown via Microsoft® Windows®, you may hold the
power button until the unit forcefully powers down, take care when doing this as it may
result in corrupted data if done frequently.
This unit is powered by an embedded lithium battery pack for use without being tethered to
an AC adaptor. The battery is recharged whenever the tablet is connected to the included
AC adaptor. Charge-in-use is supported however, this will significantly increase the charge
time.
When charging the battery, the charging indicator LED will light up red to indicate charging
is in progress, and when complete will light up green.
Packing List
•Element He10-W tablet
•12v AC Adaptor
•Power cable
•QR code insert
System View
Front View

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Rear View
Specification
Brand
Element
Model
He10-W
Operating System
Windows 10 Pro
CPU
Intel Celeron N4100 @ 1.10GHz
RAM
6GB LPDDR4
ROM
128GB
Extended Storage
Max 128GB TF (Optional)
Screen size
10.1”
Aspect Ratio
16:10
Resolution
1200 x 1920
Networking
WIFI 2.4GHz/5GHz 802.11ac
Bluetooth
Version 5.0
Sensors
Accelerometer, Magnetic Sensor
I/O
3.5mm headphone jack
Micro HDMI
USB 3.0 Type C port
Micro SD port
Camera
Front-facing: 2.0 MP, Back facing: 5.0 MP
Battery capacity
2004mAh
Charger
Input AC100-240v, 50-60Hz Output 12V 2A
Dimensions
261.8mm x 167.3mm x 8.8mm

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I/O
3.5mm headphone jack, Micro HDMI, USB 3.0 Type C Charging port, USB 3.0 Type C port,Micro SD
port
(Listed from left to right, but formatted with arrows would be ideal)
Basic Troubleshooting
The tablet does not boot
1. Check if the battery has not been depleted.
2. Plug the unit into the supplied charger, the charge light should appear red.
3. If the unit will not power on, the battery is depleted and will need time to recharge
before the unit will work.
4. If the unit turns on but does not boot into Windows try following the Recovery steps
below.
Windows Recovery
1. Using a USB C Male to USB A Female adaptor, connect a keyboard to the unit.
2. Turn the unit on and press F7 to launch the boot devices.
3. Select Setup.
4. Navigate to Save & Exit then select Windows Recover under Boot Override.
5. Select Troubleshoot.
6. Select Advanced Options, then Startup Repair and, follow the prompts.
a. If Startup Repair does not fix the issue, select see more recovery options and
select System Restore and follow the prompts (see appendix A for screenshots).
No Internet or network connection
1. Ensure the unit is connected to the Wi-Fi network using Windows’ Network &
Internet settings.
2. Ensure there is a strong enough Wi-Fi signal, try moving closer to the access point.
The unit will not charge
1. Ensure the power supply is plugged into the correct USB-C port.
2. Ensure you are using the original power supply.
3. Ensure the power light (top left) lights up when the unit is connected to the charger.
For all other enquiries, please contact your respective reseller.

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Warranty and RMA
Warranty
All Goods carry a twelve-month, return to base, parts and labour warranty unless otherwise
stated. Damage caused by misuse or abuse, electrical damage due to power fluctuations
such as surges or spikes, incompatible consumables or software, are not covered under
warranty. Consumables or incorrect operation of any Goods according to the
manufacturers’ recommendations are not covered under warranty. Proof of purchase is to
be supplied with all warranty claims.
Unless otherwise stated in writing, where an extended warranty is taken on any Goods, the
scope of that warranty will be as per the standard warranty for the extended period taken.
An extended warranty may only be taken on new Goods and cannot be taken
retrospectively. Any payment for extended warranty must be made at the time of the
original product purchase.
RMA Returns
Before returning any Goods, an RMA (Return Merchandise Authorization) number must be
requested and issued. Goods will not be accepted, credited, or replaced without the RMA
number stated on the returned Goods. Consumable items are not eligible for credit or
return unless otherwise agreed by the Company in writing. Unauthorized returns will not be
shipped back to the sender except at its expense (a handling fee may also apply).
The Customer may return authorised Goods or parts (“items”) using the shipping method of
its choice and is responsible for the return shipping charges. The Company recommends
that the Customer insures the return shipment as the Company cannot be responsible for
damaged or lost shipments. Used or otherwise altered items not in new condition are not
eligible for credit. Upon receipt of your returned items, the Company will inspect them,
return them to inventory if in a new unused condition and issue the Customer with the
credit according to the conditions of the applicable Cancellation of Order.
Please note, we recommend keeping the original packaging for warranty claims and/or
shipping.

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Appendices
Appendix A
Windows Startup Repair
Click Next.

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Select a restore point, then scan for any affected programs they’ll be listed in the dialogue
box below. After taking note, click close.

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Click Finish, then click Yes.