Emerson Avocent LongView 3000 Series User manual

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To Contact Avocent Technical Support: Visit www.avocent.com 590-1279-501B
Emerson, Emerson Network Power and the Emerson Network Power logo are trademarks or service marks of Emerson Electric Co. Avocent, the Avocent logo and LongView are trademarks or service marks of
Avocent Corporation. All other marks are the property of their respective owners. This document may contain confidential and/or proprietary information of Avocent Corporation, and its receipt or possession does
not convey any right to reproduce, disclose its contents, or to manufacture or sell anything that it may describe. Reproduction, disclosure, or use without specific authorization from Avocent Corporation is strictly
prohibited. ©2016 Avocent Corporation. All rights reserved.
Avocent®LongViewTM 3000 Series
High Performance KVM Extender System
Quick Installation Guide
HELPFUL RESOURCES
Product documentation downloads are
available at:
www.avocent.com/manuals
Search for additional product information at:
www.avocent.com
For further assistance, contact Avocent
Technical Support.
The LongViewTM high performance KVM
extender system provides the fastest
way to extend high-quality video, audio
and USB data across your network. Local
and remote extenders can be configured
in a single or dual-user configuration
to best meet the needs of your system.
Configuration options are illustrated on
the right, and general system information
is provided in the following section.
Proceed to the next page for installation
instructions.
Supported Hardware
LongView™ 3010 and 3020 extenders
support most standard speakers/headsets,
microphones and USB keyboards and mice.
While both extender versions provide
dual stereo audio, the LongView™ 3020
extenders also provide an additional video
channel. Each remote extender provides
four USB outlets that can individually
support USB 2.0 peripherals at speeds
of up to 12 Mbps. The USB connections
are seamless to ensure that all four
full-speed USB 2.0 devices can be used
simultaneously with full support for a
disconnect/re-connect at any time without
causing any errors in the system.
Video and Audio Features
The LongView™ extender system
provides CD quality sound and high video
resolutions of up to 1920 x 1200. The
system supports the Display Data Channel
(DDC) scheme, allowing video display
capabilities to be optimized by a computer
video adaptor. All remote extenders
LongViewTM Extender Single-user Configuration
Up to 300 meters separation
Additional CAT x
link on LongView
3020 extender
Additional video
channel and dual
stereo audio
channels on
LongView 3020
extender
Remote
Extender
Local
Extender
LongViewTM Extender Dual-user Configuration
CAT x cable
Audio
USB
Video
CAT x link (up to 300 m)
Video and audio
crosslinks are made
from first local
module to the second
local module
Both local modules
require their own USB
links to the computer
REMOTE
2
REMOTE
1
LOCAL
1
LOCAL
2
USER 1 USER 2
CAT x link (up to 300m)

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To Contact Avocent Technical Support: Visit www.avocent.com 590-1279-501B
Emerson, Emerson Network Power and the Emerson Network Power logo are trademarks or service marks of Emerson Electric Co. Avocent, the Avocent logo and LongView are trademarks or service marks of
Avocent Corporation. All other marks are the property of their respective owners. This document may contain confidential and/or proprietary information of Avocent Corporation, and its receipt or possession does
not convey any right to reproduce, disclose its contents, or to manufacture or sell anything that it may describe. Reproduction, disclosure, or use without specific authorization from Avocent Corporation is strictly
prohibited. ©2016 Avocent Corporation. All rights reserved.
Avocent®LongViewTM 3000 Series
High Performance KVM Extender System
Quick Installation Guide
also provide Video Compensation Mode
for configuration of cable types and
lengths, video gains and color skew. Three
equalization bands within the remote
extenders ensure that a sharp video image
is received every time.
Cable Extension Rules
Use the following table to determine the
appropriate cable type to support the
distance of your configuration.
MAXIMUM CABLE LENGTH
CAT 5 / CAT 5e 250 m
CAT 6 / CAT 7 300 m
CAT 7a Patch 200 m
Installation
Instructions apply for both modules unless
referenced specifically.
NOTE: Prior to the following steps, ensure
your computer is turned off.
1Connecting local extender video
For the LongView 3010 extender, connect
a video cable from the computer to the
video port on the left end of the extender.
For the LongView 3020 extender, connect
the video cable from the primary video
port on the computer to the bottom
(primary) video port on the left end of the
extender. Then, connect the cable from the
secondary video port on the computer to
the top (secondary) video port on the left
end of the extender.
2Connecting other local extender
peripherals
The LongView 3010 local extender is
designed to be powered on the right end
of the extender via a USB connection from
the computer (see step 5).
If this is not possible, the USB port on the
left end of the extender can be used for a
USB device.
To connect a USB device to the left end of
a LongView 3010 or 3020 extender, use a
cable no longer than three meters and plug
the USB connector into the designated
local port. Connect the other end to a USB
computer port.
NOTE: Although the LongView™ extender
system may be used with other USB hubs in
the system, due to power constraints, do not
connect the local extender to the downstream
port of a bus-powered USB hub. Also,
LongView 3020 local extenders must always
be powered via the supplied power adaptor.
While audio is usually connected to the
remote extender (see step 9), if you wish
to use the optional speaker connections on
the local extender, attach the cables to the
appropriately labeled ports on the left end.
3Connecting the local extender to the
remote extender
On the right end of your extender model,
insert one end of a CAT cable into the TO
REMOTE port on the local extender and the
other end into the TO LOCAL port on the
remote extender.
If you are using the LongView 3020
extenders, the initial connection is made
between the bottom ports on the local and
remote extenders. If you choose to make
a secondary connection on the LongView
3020 extender, that connection is between
the top ports.
LongViewTM Extender Left End Configuration (Local)
Secondary
Primary
LongViewTM 3010 Extender LongViewTM 3020 Extender
11
22

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To Contact Avocent Technical Support: Visit www.avocent.com 590-1279-501B
Emerson, Emerson Network Power and the Emerson Network Power logo are trademarks or service marks of Emerson Electric Co. Avocent, the Avocent logo and LongView are trademarks or service marks of
Avocent Corporation. All other marks are the property of their respective owners. This document may contain confidential and/or proprietary information of Avocent Corporation, and its receipt or possession does
not convey any right to reproduce, disclose its contents, or to manufacture or sell anything that it may describe. Reproduction, disclosure, or use without specific authorization from Avocent Corporation is strictly
prohibited. ©2016 Avocent Corporation. All rights reserved.
Avocent®LongViewTM 3000 Series
High Performance KVM Extender System
Quick Installation Guide
4(Optional) Connecting an additional
video monitor to the local extender in a
single-user configuration
NOTE: If you plan to use a dual-user
configuration, skip this step.
If you wish to add a local monitor directly
to the local extender, connect the video
cable between monitor and the OUT video
port on the right side of the local extender.
For LongView 3020 extenders, the initial
connection should be made from the
bottom (primary) extender port and an
additional connection should be from the
top (secondary) extender port.
5Connecting local extender power
For the LongView 3010 extender, use a
cable no longer than three meters and plug
the USB connector into the designated
local extender port on the right end.
Connect the other end to a USB computer
port with high power output.
NOTE: If your computer does not have a high
power output for the USB port, the LongView
3010 extender must be powered with an
optional power adaptor. Contact your sales
representative for more information.
If you are using a LongView 3020 extender
(or the LongView 3010 optional power
adaptor), assemble the power adaptor
and the power cord. Insert one end of the
power cord into the local extender and
plug the other end into an appropriate
power source.
6(Optional) Expanding your system to
a dual-user configuration
In a dual-user configuration, a single
computer is controlled from two local
extenders (Local 1 and Local 2). Each
extender receives the same audio and
video output and also has equal concurrent
control over the computer. General
installation is already complete for Local 1
if you have completed steps 1-5.
NOTE: Arbitration between extenders is
handled via a computer USB system, so this
configuration is best suited for users not
required to frequently have simultaneous access.
To connect video to Local 2, insert one end
of a video cable into the video port on the
left side of the Local 2 extender. Plug the
other end into the video port on the right
side of the Local 1 extender.
NOTE: For LongView 3020 extenders, the
initial connection should be made between
the bottom (primary) extender ports and any
additional connections should be from the top
(secondary) extender ports.
Local LongViewTM 3020 Extender Configuration Shown
45
Secondary
Primary
3
LOCAL
Extender
Right End
REMOTE
Extender
Right End
Optional on the LongView 3010

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To Contact Avocent Technical Support: Visit www.avocent.com 590-1279-501B
Emerson, Emerson Network Power and the Emerson Network Power logo are trademarks or service marks of Emerson Electric Co. Avocent, the Avocent logo and LongView are trademarks or service marks of
Avocent Corporation. All other marks are the property of their respective owners. This document may contain confidential and/or proprietary information of Avocent Corporation, and its receipt or possession does
not convey any right to reproduce, disclose its contents, or to manufacture or sell anything that it may describe. Reproduction, disclosure, or use without specific authorization from Avocent Corporation is strictly
prohibited. ©2016 Avocent Corporation. All rights reserved.
Avocent®LongViewTM 3000 Series
High Performance KVM Extender System
Quick Installation Guide
For both extender models, establish the
USB connection to the computer by using
a cable no longer than three meters to
plug the USB connector into the Local 2
extender USB port and connect the other
end to a USB computer port. Connect an
audio cable from the OUT audio port on
the left side of the Local 1 extender to the
IN audio port on the left side of the Local
2 extender. Repeat step 3 to connect the
Local 2 to a remote extender, then repeat
step 5 to connect the local extender power.
7Connecting remote extender video
On the left end of the remote LongView
3010 extender, connect a video cable from
your monitor to the video port on the
extender.
On the left end of the remote LongView
3020 extender, connect the cable from the
video port on a monitor to the bottom
(primary) video port on the extender.
Then, connect the cable from an additional
video port on a monitor computer to
the top (secondary) video port on the
extender.
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Connecting the keyboard and mouse
For either model, plug one end of the
keyboard and mouse connectors into
USB ports on the left end of the remote
extender and plug the other ends into USB
computer ports. The extender system
allows up to four USB devices to be
connected at one time.
LongViewTM Extender Remote Module Configuration
Left End
Left End
LongViewTM 3010 Extender LongViewTM 3020 Extender
Right End
Right End
88
910 910
7 7
LongViewTM 3020 Local Extender Dual-user Connections Shown
LOCAL 1 LOCAL 2
6
Left End Right End Left End Right End

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To Contact Avocent Technical Support: Visit www.avocent.com 590-1279-501B
Emerson, Emerson Network Power and the Emerson Network Power logo are trademarks or service marks of Emerson Electric Co. Avocent, the Avocent logo and LongView are trademarks or service marks of
Avocent Corporation. All other marks are the property of their respective owners. This document may contain confidential and/or proprietary information of Avocent Corporation, and its receipt or possession does
not convey any right to reproduce, disclose its contents, or to manufacture or sell anything that it may describe. Reproduction, disclosure, or use without specific authorization from Avocent Corporation is strictly
prohibited. ©2016 Avocent Corporation. All rights reserved.
Avocent®LongViewTM 3000 Series
High Performance KVM Extender System
Quick Installation Guide
NOTE: Ensure the total power requirements
of the connected USB devices does not exceed
1.7 A, preferably with a maximum allowable
current draw of .5 A per device. Each extender
contains a self-resetting fuse that will shut the
extender down to prevent damage if the total
power draw is excessive.
9Connecting audio
On the right end of the remote extender
for both models, attach the speaker and
microphone cables to the appropriately
labeled ports.
10 Connecting remote extender power
For both models, assemble the power
adaptor and the power cord. Insert one
end of the power cord into the POWER port
on the right end of the remote extender
and plug the other end into an appropriate
power source.
11 Powering the extender system
(either model)
NOTE: If you plan to use a dual-user
configuration, ensure steps 7-11 are
completed for both remote extenders.
Turn on the monitor and the remote
extender. If the local extender is not
powered by the computer, turn it on next.
When you turn on the local extender,
observe the green LED lighting pattern on
the right side of the extender. Then, turn
on the computer.
Verifying local extender video data
It is not possible for video display data
to be transmitted from the monitor at a
remote extender across the local extender
and then to the computer video adaptor.
To compensate for this, the LongView
extender system uses a DDC scheme to
prompt a local extender to read and store
the data from the remote monitor and
share it with the computer as needed. This
DDC data search takes place at the local
extender video out port when the extender
is turned on and status is shown via LEDs
on the TO REMOTE port.
NOTE: Dual video channels are handled
separately for LongViewTM 3020 extenders.
If you wish to capture DDC data from both
remote monitors, temporarily connect both
monitors to the Video Out ports on the local
extender.
When you turn on the local extender, a
green LED will flash once to indicate that
data is being read. If the information
matches what is already stored on the
local extender, normal extender operation
resumes. If the information is different,
the green LED will flash rapidly as new
information is stored. A single flash after
that indicates that normal operation will
resume.
LED flashing indications
• Two flashes: indicates a checksum error
and no information is programmed
• Three flashes: indicates too much data to
fit into the extender; the extender holds
no more than two pages of DDC data
• Rapid flashing, then four flashes:
indicates data was lost during copying
and default data was substituted; power
cycle the local extender
• Rapid flashing, then five flashes: indicates
a checksum error during copying and
default data was substituted; power cycle
the local extender
Adjusting remote extender video quality
LongView™ remote extenders contain a
video compensation system that allows you
to delay or advance timing of color signals
so that they arrive at the video monitor at
the correct times and provide an optimal
display of video content. Remote extenders
feature a miniature switch to enable Video
Compensation Mode. When you enable this
mode by moving miniature switch 1 to the
ON position, the Num Lock, Caps Lock and
Scroll Lock keys on the USB keyboard at the
remote extender will flash in sequence. A
green LED located on the TO LOCAL port on
the remote extender will also flash.
NOTE: During Video Compensation Mode, all
connected USB devices are temporarily isolated
from the computer.
The key flashing sequence indicates
Standby level within Video Compensation
mode. From this level, set the cable types
and lengths, then use the video gain and
color skew adjustments to fine-tune the
remote video image.
See the Video Compensation Adjustments
table on the following page for more
information.
Move miniature switch 1 on the remote
extender to the off position to exit
this mode. All USB devices are then
reconnected and normal operations
resume.

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To Contact Avocent Technical Support: Visit www.avocent.com 590-1279-501B
Emerson, Emerson Network Power and the Emerson Network Power logo are trademarks or service marks of Emerson Electric Co. Avocent, the Avocent logo and LongView are trademarks or service marks of
Avocent Corporation. All other marks are the property of their respective owners. This document may contain confidential and/or proprietary information of Avocent Corporation, and its receipt or possession does
not convey any right to reproduce, disclose its contents, or to manufacture or sell anything that it may describe. Reproduction, disclosure, or use without specific authorization from Avocent Corporation is strictly
prohibited. ©2016 Avocent Corporation. All rights reserved.
Avocent®LongViewTM 3000 Series
High Performance KVM Extender System
Quick Installation Guide
Video Compensation Adjustments Table
Adjustment To
Activate
Flashing
Indicators Description
Video Compensation Changes
to each LongViewTM 3020
extender channel separately
Press H Alternate flashing
between Num Lock
and Scroll Lock, then
Caps Lock
Press 1 or 2to select the primary or secondary video
display. Make any compensation changes indicated in
this table, then press Hand 0. The green LEDs on your
remote extender will flash.
Set Cable Type Press CNum Lock and Caps
Lock
Type the number that corresponds to the category of
cable used. Press 1for CAT 5, 2 for CAT 5e, 3 for CAT 6, 4
for CAT 7 and 5 for CAT 7a. Press Enter to save or Esc to
discard and return to standby.
Set Cable Length Press L Caps Lock and Scroll
Lock
Use the keyboard to enter the cable length in meters.
Use the Up Arrow or Down Arrow keys to increase/
decrease the setting. Press Home to return to a neutral
setting. Press Enter to save or Esc to discard and return
to standby.
Change Video Gain Level Press the Left
Arrow or Right
Arrow key
n/a The arrow keys enable you to increase or decrease the
setting. Press Home to return to a neutral setting. Gain
adjustments are saved automatically.
Fix color skew Press R, G or BNum Lock (Red), Caps
Lock (Green), Scroll
Lock (Blue)
Use the Left Arrow or Right Arrow to adjust the delay
for chosen color. If the screen goes blank, press the
opposite Arrow key or press Home. Press Enter to save
or Esc to discard and return to standby.

7
To Contact Avocent Technical Support: Visit www.avocent.com 590-1279-501B
Emerson, Emerson Network Power and the Emerson Network Power logo are trademarks or service marks of Emerson Electric Co. Avocent, the Avocent logo and LongView are trademarks or service marks of
Avocent Corporation. All other marks are the property of their respective owners. This document may contain confidential and/or proprietary information of Avocent Corporation, and its receipt or possession does
not convey any right to reproduce, disclose its contents, or to manufacture or sell anything that it may describe. Reproduction, disclosure, or use without specific authorization from Avocent Corporation is strictly
prohibited. ©2016 Avocent Corporation. All rights reserved.
Avocent®LongViewTM 3000 Series
High Performance KVM Extender System
Quick Installation Guide
This page intentionally left blank.

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To Contact Avocent Technical Support: Visit www.avocent.com 590-1279-501B
Emerson, Emerson Network Power and the Emerson Network Power logo are trademarks or service marks of Emerson Electric Co. Avocent, the Avocent logo and LongView are trademarks or service marks of
Avocent Corporation. All other marks are the property of their respective owners. This document may contain confidential and/or proprietary information of Avocent Corporation, and its receipt or possession does
not convey any right to reproduce, disclose its contents, or to manufacture or sell anything that it may describe. Reproduction, disclosure, or use without specific authorization from Avocent Corporation is strictly
prohibited. ©2016 Avocent Corporation. All rights reserved.
Avocent®LongViewTM 3000 Series
High Performance KVM Extender System
Quick Installation Guide
This page intentionally left blank.